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NHTSA Campaign 16V708000

ELECTRICAL SYSTEM:SOFTWARE

Issued by REV Ambulance Group Orlando, INC. · Reported Oct 4, 2016 · 145 vehicles affected

What's wrong

REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.

Consequence

The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.

Remedy

REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or [email protected].

Vehicles affected by this recall

Make Model Year Units
ROAD RESCUE DURAMEDIC 2010 145
ROAD RESCUE DURAMEDIC 2011 145
ROAD RESCUE DURAMEDIC 2012 145
ROAD RESCUE DURAMEDIC 2013 145
ROAD RESCUE DURAMEDIC 2014 145
ROAD RESCUE DURAMEDIC 2015 145
ROAD RESCUE DURAMEDIC 2016 145
ROAD RESCUE PROMEDIC 2010 145
ROAD RESCUE PROMEDIC 2011 145
ROAD RESCUE PROMEDIC 2012 145
ROAD RESCUE PROMEDIC 2013 145
ROAD RESCUE PROMEDIC 2014 145
ROAD RESCUE PROMEDIC 2015 145
ROAD RESCUE PROMEDIC 2016 145
ROAD RESCUE SPECIALTY VEHICLE 2010 145
ROAD RESCUE SPECIALTY VEHICLE 2011 145
ROAD RESCUE SPECIALTY VEHICLE 2012 145
ROAD RESCUE SPECIALTY VEHICLE 2013 145
ROAD RESCUE SPECIALTY VEHICLE 2014 145
ROAD RESCUE SPECIALTY VEHICLE 2015 145
ROAD RESCUE SPECIALTY VEHICLE 2016 145
ROAD RESCUE TRANSMEDIC 2010 145
ROAD RESCUE TRANSMEDIC 2011 145
ROAD RESCUE TRANSMEDIC 2012 145
ROAD RESCUE TRANSMEDIC 2013 145
ROAD RESCUE TRANSMEDIC 2014 145
ROAD RESCUE TRANSMEDIC 2015 145
ROAD RESCUE TRANSMEDIC 2016 145
ROAD RESCUE ULTRAMEDIC 2010 145
ROAD RESCUE ULTRAMEDIC 2011 145
ROAD RESCUE ULTRAMEDIC 2012 145
ROAD RESCUE ULTRAMEDIC 2013 145
ROAD RESCUE ULTRAMEDIC 2014 145
ROAD RESCUE ULTRAMEDIC 2015 145
ROAD RESCUE ULTRAMEDIC 2016 145

Source: NHTSA Campaign 16V708000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.