2023 ZOOX ZOOX ROBOTAXI Recalls, Complaints & Safety

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE

Defect Description

Zoox, Inc. (Zoox) is recalling certain Automated Driving Systems (ADS) equipped with software versions released prior to November 5, 2024. In certain driving scenarios, such as when a motorcyclist rapidly approaches the rear of the vehicle or a cyclist enters a nearby crosswalk, the vehicle may bra... Read more

Consequence

Unexpected hard braking can increase the risk of a crash.

Remedy

Zoox has updated the ADS software, free of charge. All affected driverless fleet vehicles were repaired by November 7, 2024. Zoox's number for this recall is 25-01.

258 vehicles affected

Manufacturer: Zoox, Inc.

No complaints found for this vehicle.

NHTSA Safety Investigations, ZOOX ZOOX ROBOTAXI

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

AQ, Closed , Model Year: 2023

Certification

In July 2022, Zoox announced that it had certified a self-driving vehicle as being compliant with all applicable FMVSS. Zoox described these “purpose-built” vehicles as bi-directional, equipped with an automated driving system, and lacking traditional driving controls. Zoox was an outlier in the... industry, having self-certified these vehicles rather than seeking an available exemption. Publicly available materials depicting Zoox’s vehicles suggested that they may not be compliant with certain FMVSS. On September 6, 2022, NHTSA issued a Special Order directing Zoox to answer certain questions and provide information relating to the company’s basis for certifying that the vehicle met all applicable FMVSS. Zoox responded to the Special Order on November 7, 2022. Based on Zoox’s response and other available information, NHTSA opened this Audit Query (AQ23001) on March 3, 2023, to examine the process and technical data on which Zoox relied when certifying the Zoox vehicle and related issues. During this investigation, NHTSA continued its evaluation of information provided by Zoox regarding its vehicles and basis of certification. NHTSA additionally conducted an on-site inspection of two Zoox vehicles. In December 2024, NHTSA issued Zoox an inspection report documenting its findings, which included multiple apparent noncompliances with applicable FMVSS. Following dialogue with the agency during the course of this investigation, Zoox decided to apply for an FMVSS exemption for the subject vehicles. Specifically, in June 2025, Zoox requested an exemption under § 30114(a) for the purposes of demonstration of its purpose-built vehicles. NHTSA carefully evaluated Zoox’s exemption request under the agency’s Automated Vehicle Exemption Program. On August 4, 2025, NHTSA granted Zoox an exemption subject to certain conditions, including that Zoox obscure or remove all existing statements that the purpose-built vehicle complies with or conforms to all applicable FMVSS. This exemption covers all Zoox vehicles encompassed by this investigation, apart from certain 2023 model year vehicles, which Zoox has discontinued from public road operation. As a result, all of the purpose-built vehicles manufactured by Zoox that are now operating on public roads in the United States are doing so pursuant to an FMVSS exemption issued by NHTSA. In view of these actions, NHTSA is closing this investigation. NHTSA will monitor Zoox vehicles under both its Automated Vehicle Exemption Program and other oversight authorities and will take additional action if warranted.Read more

ZOOX ZOOX ROBOTAXI - All Years Overview

Complete safety history for the ZOOX ZOOX ROBOTAXI across all model years (2023, 2024).

3 Total Recalls

1 Total Complaints

1 Investigations

0 Reported Crashes

0 Reported Fires

0 Reported Deaths

ZOOX ZOOX ROBOTAXI - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	0	1	View
2024	2	0	View
2023 (current)	1	0

Other ZOOX Models

Model	Recalls	Complaints
ZOOX SEDAN	3	0	View
AUTOMATED DRIVING SYSTEM	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2023 ZOOX ZOOX ROBOTAXI

NHTSA Safety Investigations, ZOOX ZOOX ROBOTAXI

ZOOX ZOOX ROBOTAXI - All Years Overview

ZOOX ZOOX ROBOTAXI - Year by Year

Other ZOOX Models