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2020 ZERO SR/F

2 recalls — 2 complaints — 17 TSBs

21V795000 Oct 13, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
Defect Description
Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F motorcycles. The rear rotor bolts were insufficiently tightened.
Consequence
The loose bolts may damage the caliper or swingarm, reducing rear braking capability and increasing the risk of a crash.
Remedy
Dealers will correctly tighten and replace the rear rotor bolts as necessary, free of charge. Owner notification letters were mailed November 1, 2021. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-020-417.
411 vehicles affected
Manufacturer: Zero Motorcycles Inc.
20V704000 Nov 13, 2020
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
Defect Description
Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F and SR/S motorcycles. The front brake switch can fail from water getting into the switch.
Consequence
An inoperable front brake switch will not illuminate the brake light when the rider applies the front brakes. Following vehicles may not realize the motorcycle is braking. Cruise control will not shut off with the application of the front brakes. Both conditions increase the risk of a crash.
Remedy
Zero will notify owners, and dealers will the replace the front brake switch, free of charge. The recall began November 30, 2020. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-021-020.
659 vehicles affected
Manufacturer: Zero Motorcycles Inc.

Complaint Statistics

2 total complaints

Top Reported Components

ComponentComplaints
SERVICE BRAKES1
ELECTRICAL SYSTEM1
SERVICE BRAKES May 8, 2024
Incident date: Feb 3, 2023
It is dead everyday and I have to jump it I noticed when I attach a power source it makes very odd noises. I feel the current recall you have on the g80 2020 may be the issue. It runs extremely hot wit no warning lights showing. I have had a lot of brake dust and the car is hot fast. Also issues w... Read more
ELECTRICAL SYSTEM May 8, 2024
Incident date: Feb 3, 2023
It is dead everyday and I have to jump it I noticed when I attach a power source it makes very odd noises. I feel the current recall you have on the g80 2020 may be the issue. It runs extremely hot wit no warning lights showing. I have had a lot of brake dust and the car is hot fast. Also issues w... Read more

Technical Service Bulletins — 2020 ZERO SR/F

17 manufacturer communications from 13 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

ComponentBulletins
110000 ELECTRICAL SYSTEM9
118000 ELECTRICAL SYSTEM:SOFTWARE2
350000 EQUIPMENT2
251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)1
980000 UNKNOWN OR OTHER1
200000 WHEELS1
100000 POWER TRAIN1
Firmware Release Oct 12, 2023
118000 ELECTRICAL SYSTEM:SOFTWARE
Dealer notification of new firmware for motorcycle models.
Firmware Release Oct 12, 2023
110000 ELECTRICAL SYSTEM
Dealer notification of new firmware for motorcycle models.
New Firmware 5-2 May 2, 2023
110000 ELECTRICAL SYSTEM
Today, May 2, 2023, Zero Motorcycles has released a new firmware version for all motorcycles utilizing the Cypher III operating system.
New Firmware 5-2 May 2, 2023
100000 POWER TRAIN
Today, May 2, 2023, Zero Motorcycles has released a new firmware version for all motorcycles utilizing the Cypher III operating system.
Dealer News Nov 22, 2022
110000 ELECTRICAL SYSTEM
Zero Motorcycles Dealer News 11.22.22 - New Firmware, Diag4Zero, Holiday Hours
Cypher III FW Oct 25, 2022
110000 ELECTRICAL SYSTEM
Zero Motorcycles Firmware Release Notes October 26, 2022 MY20/21/22/23 Cypher III MBB Rev 27/6 BMU Rev 6/4 BMS Rev 21 Fixes an issue in ride mode display.
Cypher III MBB F Sep 27, 2022
110000 ELECTRICAL SYSTEM
Zero Motorcycles would like to remind all dealers that a full PDI should be completed prior to any vehicle being displayed on the sales floor or ridden by dealership staff or customers.
Cypher III Firmw Sep 20, 2022
110000 ELECTRICAL SYSTEM
Zero Motorcycles will release new firmware for all motorcycles using the Cypher III operating system. This release improves functionality of certain hibernation functions, long term storage and resolves an issue that caused Stability Con
CypherIIIUpdate Jul 19, 2022
110000 ELECTRICAL SYSTEM
Zero Motorcycles will be releasing the next version of firmware for motorcycles operating on the Cypher III platform on Wednesday July 20.
SV-ZMC-020-417 Jan 20, 2020
200000 WHEELS
Model Year 2020 Zero SR/F Rear Rotor Bolts Re-Torque Service Campaign - Zero Motorcycles has determined that the rear rotor bolts on certain model year 2020 Zero SR/F motorcycles were insufficiently torqued. Owners of these motorcycles may
SV-ZMC-020-413 Sep 30, 2019
980000 UNKNOWN OR OTHER
Model Year 2020 Zero SR/F Tank Trunk Lid Upgrade Offer - Zero Motorcycles is announcing an upgrade offer whereby owners of Zero SR/F motorcycles produced prior to August 13, 2019 can have the tank trunk lid upgraded by their dealer, and Zer
SV-ZMC-020-405 Jul 15, 2019
110000 ELECTRICAL SYSTEM
Model Year 2020 Zero SR/F Firmware Update Service Campaign - Zero Motorcycles is broadcasting a new firmware release, Build 246/Revision 9, on July 16, 2019. Zero Motorcycles also is releasing an update to the Zero Diagnostic Utility (versi
SV-ZMC-020-405 Jul 15, 2019
251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
Model Year 2020 Zero SR/F Firmware Update Service Campaign - Zero Motorcycles is broadcasting a new firmware release, Build 246/Revision 9, on July 16, 2019. Zero Motorcycles also is releasing an update to the Zero Diagnostic Utility (versi
SV-ZMC-020-404 May 20, 2019
110000 ELECTRICAL SYSTEM
First Model Year 2020 Zero SR/F Over-the-Air Update - Service bulletin to dealers announcing the release of our first over-the-air software update for 2020 Zero SR/F motorcycles.
SV-ZMC-020-404 May 20, 2019
118000 ELECTRICAL SYSTEM:SOFTWARE
First Model Year 2020 Zero SR/F Over-the-Air Update - Service bulletin to dealers announcing the release of our first over-the-air software update for 2020 Zero SR/F motorcycles.
No comms 2021-12 Jan 4, 2022
350000 EQUIPMENT
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for December 2021 for Zero Motorcycles Inc.
No comms 2021-11 Dec 6, 2021
350000 EQUIPMENT
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for November 2021 for Zero Motorcycles Inc.

ZERO SR/F — All Years Overview

Complete safety history for the ZERO SR/F across all model years (2020–2022).

4 Total Recalls
2 Total Complaints
0 Investigations
0 Reported Crashes
0 Reported Fires
0 Reported Deaths

ZERO SR/F — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year Recalls Complaints
2022 2 0 View
2020 (current) 2 2

Other ZERO Models

Model Recalls Complaints
DS 0 0 View
DSP 0 0 View
DSR 0 0 View
DSR/X 0 0 View
DSRP 0 0 View
FX 0 0 View
FXE 0 0 View
FXP 0 0 View