2022 WESTERN STAR 5700
3 recalls, 3 complaints - 49 TSBs
22V338000 May 16, 2022
EQUIPMENT:OTHER:LABELS
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which... Read more
Consequence
An overloaded vehicle can increase the risk of a crash.
Remedy
Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.
21V369000 May 19, 2021
STEERING:LINKAGES:TIE ROD ASSEMBLY
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner 114SD, 122SD, Business Class M2, Cascadia, 108SD, Western Star 4900, 4700, 5700, Custom Chass RV Chassis, Custom Chass S2 Chassis, Custom Chass XC Chassis, Custom Chass XB Chassis, and Custom Chass MT Chassis. The ... Read more
Consequence
Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.
Remedy
Dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-888.
21V256000 Apr 12, 2021
STEERING:CRITICAL FASTENERS
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and ... Read more
Consequence
A fractured bolt may cause a loss of steering, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-884.
Complaint Statistics
3 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| STEERING | 1 |
| UNKNOWN OR OTHER | 1 |
| ENGINE | 1 |
STEERING
Jun 1, 2023
Incident date: Feb 23, 2023
- There is a clicking noise coming from the steering column area after the vehicle has been driven on the highway for approximately 15 minutes and the vehicle engine has been warmed up. The noise can be heard at low speeds, such as pulling up into a driveway, or turning the steering wheel while park... Read more
UNKNOWN OR OTHER
Jun 1, 2023
Incident date: Feb 23, 2023
- There is a clicking noise coming from the steering column area after the vehicle has been driven on the highway for approximately 15 minutes and the vehicle engine has been warmed up. The noise can be heard at low speeds, such as pulling up into a driveway, or turning the steering wheel while park... Read more
ENGINE
Jun 1, 2023
Incident date: Feb 23, 2023
The car started making a knocking sound, no service lights had been on prior to this or during this time, and within five minutes the car stopped working and shut down. I was able to get the car back on only to have it breakdown again within a minute. I was able to get it far enough into a parking s... Read more
Technical Service Bulletins, 2022 WESTERN STAR 5700
49 manufacturer communications from 29 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 12 |
| 110000 ELECTRICAL SYSTEM | 11 |
| 060000 ENGINE AND ENGINE COOLING | 8 |
| 100000 POWER TRAIN | 6 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 3 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 2 |
| 980000 UNKNOWN OR OTHER | 2 |
| 162000 STRUCTURE:BODY | 1 |
SS3144-FTL
Apr 25, 2024
060000 ENGINE AND ENGINE COOLING
Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller
SF658
Mar 7, 2023
350000 EQUIPMENT
Field Service Campaign for Integrated Predictive Powertrain Control ECU. Resubmitting to fix a table formatting issue.
SF658
Mar 7, 2023
100000 POWER TRAIN
Field Service Campaign for Integrated Predictive Powertrain Control ECU. Resubmitting to fix a table formatting issue.
SF658
Mar 7, 2023
110000 ELECTRICAL SYSTEM
Field Service Campaign for Integrated Predictive Powertrain Control ECU. Resubmitting to fix a table formatting issue.
SF658
Feb 8, 2023
110000 ELECTRICAL SYSTEM
Revised Field Service Campaign for Integrated Predictive Powertrain Control ECU. REVISION: The bulletin has been revised to add additional work instruction steps to remedy errors encountered during the flashing process.
SF658
Feb 8, 2023
350000 EQUIPMENT
Revised Field Service Campaign for Integrated Predictive Powertrain Control ECU. REVISION: The bulletin has been revised to add additional work instruction steps to remedy errors encountered during the flashing process.
SF658
Jan 12, 2023
110000 ELECTRICAL SYSTEM
Revised Field Service Campaign for Integrated Predictive Powertrain Control ECU
ICI23-001
Jan 12, 2023
350000 EQUIPMENT
Important Campaign Information Letter for SF658 Revised Bulletin, Intelligent Powertrain Management ECU
ICI23-001
Jan 12, 2023
110000 ELECTRICAL SYSTEM
Important Campaign Information Letter for SF658 Revised Bulletin, Intelligent Powertrain Management ECU
SF658
Jan 12, 2023
350000 EQUIPMENT
Revised Field Service Campaign for Integrated Predictive Powertrain Control ECU
SF658
Nov 7, 2022
350000 EQUIPMENT
Field Service Campaign for Integrated Predictive Powertrain Control ECU. Certain vehicles requesting Intelligent Powertrain Management, were shipped without the Integrated Predictive Powertrain Control (IPPC) module required to enable the f
SF658
Nov 7, 2022
110000 ELECTRICAL SYSTEM
Field Service Campaign for Integrated Predictive Powertrain Control ECU. Certain vehicles requesting Intelligent Powertrain Management, were shipped without the Integrated Predictive Powertrain Control (IPPC) module required to enable the f
SS3097-FTL2022
Apr 25, 2022
100000 POWER TRAIN
Service Solution for ShipShort Intelligent Powertrain Management (IPM). Due to electronic control supply shortages, vehicles shipped without the Intelligent Powertrain Predictive Cruise (IPPC) module. The purpose of the IPPC module is to im
ICI22-017
Apr 13, 2022
100000 POWER TRAIN
Important Campaign Information Letter for DDC D21M1 Termination Date Extended. This letter is to inform you that a revised bulletin for Detroit Diesel Field Service Campaign D21M1, DT12 Transmission Drive Shaft Cover Plug Reseal has been EX
SBW49-020
Feb 15, 2022
060000 ENGINE AND ENGINE COOLING
Western Star Service Bulletin for DEF Connector Reinforcement Caps
PTP PAINT UPDT
Aug 19, 2021
980000 UNKNOWN OR OTHER
Portland Truck Plant Paint Update - WST182 The Portland Truck Plant schedule is full through the end of 2021 for Western Star 4700, 4800, 4900, and 6900 models; the plant has also reached the maximum paint process capacity for multi-color
SF631
Jul 1, 2021
060000 ENGINE AND ENGINE COOLING
Field Service Campaign for Detroit Diesel Engine Fan Activation with A/C. On certain Freightliner and Western Star vehicles with Detroit Diesel engines, the engine fan fails to activate when the A/C pressure switch circuit is opened, result
CALWS31-001
Jun 16, 2021
200000 WHEELS
Customer Advisory Letter for 4-Hook Chain Hanger Replacement.
SS708-WST2021
Jun 11, 2021
110000 ELECTRICAL SYSTEM
Western Star Service Solution for Low Voltage Disconnect (LVD) Troubleshooting: Western Star 5700 and New 4700.
SBW54-080
Jun 10, 2021
110000 ELECTRICAL SYSTEM
Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle.
DTSGA
May 28, 2021
270000 LANE DEPARTURE
Dealer communication concerning the semiconductor and microprocessor shortages affecting the ordering of Detroit Side Guard Assist (SGA).
PM Sensor Shrtg
May 18, 2021
110000 ELECTRICAL SYSTEM
Supply chain shortage notice. Model Year 2022 Freightliner, Western Star, Freightliner Custom Chassis, and Thomas Built Bus vehicles manufactured with the following engines have been built without a Particulate Matter (PM)/Soot sensor: ??
PM Sensor Shrtg
May 18, 2021
060000 ENGINE AND ENGINE COOLING
Supply chain shortage notice. Model Year 2022 Freightliner, Western Star, Freightliner Custom Chassis, and Thomas Built Bus vehicles manufactured with the following engines have been built without a Particulate Matter (PM)/Soot sensor: ??
SS701-WST2021
Apr 29, 2021
100000 POWER TRAIN
Service Solution for DT12 Harness Chaffing - PT Can Faults. Transmission will not shift into Gear while driving or will not start and trigger multiple PT CAN Fault Codes.
D21M1
Apr 19, 2021
100000 POWER TRAIN
Detroit Field Service Campaign for DT12 Transmission Drive Shaft Cover Plug Reseal. Daimler Trucks North America LLC, on behalf of its DETROIT Powertrain Division, is initiating Field Service Campaign D21M1 on certain DT12 transmissions in
WI21-008
Apr 6, 2021
350000 EQUIPMENT
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
MYCOM_032521-1
Mar 25, 2021
980000 UNKNOWN OR OTHER
Freightliner and Western Star Production Schedule Update Freightliner Cascadia & Western Star 4700, 49X and 5700XE Production Schedule Update We recently communicated to our Freightliner Trucks dealer distribution network the rolling prod
WP21-007
Mar 22, 2021
110000 ELECTRICAL SYSTEM
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
WP21-007
Mar 22, 2021
350000 EQUIPMENT
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
DT12 Trans Chafe
Mar 10, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not r
DT12 Trans Chafe
Mar 10, 2021
350000 EQUIPMENT
DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not r
DT12 Trans Chafe
Mar 10, 2021
100000 POWER TRAIN
DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not r
WP60-100
Mar 10, 2021
350000 EQUIPMENT
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are
20TS-07REV
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
Revised Technical Service Letter for Cold Weather Faults on GHG17/21 DD13 with MCM Software Version 14. Due to colder weather, there may be an increase in the frequency of faults, noted below, on GHG17/21 DD13 trucks built after June 5th 20
21OEM-06
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to mai
WI21-006
Feb 15, 2021
110000 ELECTRICAL SYSTEM
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
350000 EQUIPMENT
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
ICI21-003
Feb 15, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTN
WI21-006
Feb 15, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI20-014R
Feb 8, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language c
21TS-02
Jan 25, 2021
350000 EQUIPMENT
Technical Service Letter for GHG17 DD16 Vehicles Equipped with Global Aftertreatment (GATS). some GHG17 DD16 powered vehicles will be equipped with the Global Aftertreatment System (GATS), instead of a 1-Box aftertreatment.
21TS-02
Jan 25, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Technical Service Letter for GHG17 DD16 Vehicles Equipped with Global Aftertreatment (GATS). some GHG17 DD16 powered vehicles will be equipped with the Global Aftertreatment System (GATS), instead of a 1-Box aftertreatment.
21TS-02
Jan 25, 2021
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for GHG17 DD16 Vehicles Equipped with Global Aftertreatment (GATS). some GHG17 DD16 powered vehicles will be equipped with the Global Aftertreatment System (GATS), instead of a 1-Box aftertreatment.
SBW54-057
Oct 27, 2020
350000 EQUIPMENT
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only D
SBW54-057
Oct 27, 2020
110000 ELECTRICAL SYSTEM
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only D
SS1033094
May 12, 2017
073600 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:MANIFOLD PRESSURE (MAP) SENSOR
Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
SS1033094
May 12, 2017
070000 FUEL SYSTEM, GASOLINE
Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
SBW98003
Dec 1, 2016
162000 STRUCTURE:BODY
Paint Peeling, Hood.
WESTERN STAR 5700 - All Years Overview
Complete safety history for the WESTERN STAR 5700 across all model years (2002, 2022).
86
Total Recalls
7
Total Complaints
0
Investigations
0
Reported Crashes
0
Reported Fires
0
Reported Deaths
WESTERN STAR 5700 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2022 (current) | 3 | 3 | |
| 2021 | 7 | 0 | View |
| 2020 | 6 | 1 | View |
| 2019 | 14 | 2 | View |
| 2018 | 11 | 1 | View |
| 2017 | 12 | 0 | View |
| 2016 | 5 | 0 | View |
| 2015 | 5 | 0 | View |
| 2014 | 5 | 0 | View |
| 2013 | 2 | 0 | View |
| 2012 | 2 | 0 | View |
| 2011 | 2 | 0 | View |
| 2010 | 2 | 0 | View |
| 2009 | 2 | 0 | View |
| 2008 | 2 | 0 | View |
| 2007 | 1 | 0 | View |
| 2006 | 1 | 0 | View |
| 2005 | 1 | 0 | View |
| 2004 | 1 | 0 | View |
| 2003 | 1 | 0 | View |
| 2002 | 1 | 0 | View |