2018 TESLA MODEL X

I own a 2018 Tesla Model X that has multiple breakdowns ( 3 times to date: Feb.28, 2026, Mar.7, 2026, Mar.14, 2026) resulting in the vehicle becoming undriveable and could not be shifted out of Neutral. During driving on separate occasions, the vehicle displayed multiple safety warnings and critical systems became disabled. Alerts shown on vehicle included: 1. Automatic Emergency Braking unavailable 2. Power braking Assist reduced 3. Parking brake not applied 4. Safety restraint system issue 5. ABS disabled 6. Park Assist unavailable 7. Service required Following these alerts, the vehicle became undriveable and could not be shifted properly, remaining stuck in Neutral. The vehicle therefore could not be driven safely. The vehicle was previously taken to a Tesla service center after an earlier breakdown. Tesla reported cleaning corrosion during service, but shortly after the vehicle was returned, the problem occurred again with the same or similar safety warnings. This issue is concerning because multiple braking and safety appear to fail simultaneously, including ABS, braking assist, and restraint system alerts. The vehicle becomes undriveable and may create a dangerous situation. Given the repeated breakdowns and the disabling of critical safety systems, I am reporting this issue for investigation.

The 2018 Model X experienced a sudden and complete loss of power and became totally inaccessible. All doors and access points were inoperable and the vehicle could not be unlocked, disconnected, powered on, or placed into any service or tow mode. Emergency front-trunk release cables had to be used and external 12-volt power applied at the jump terminals to wake the vehicle. The inability to access the vehicle was unexpected and alarming. Children, pets, elderly, and others could have been inside of the vehicle. Thankfully, they were not. Tesla inspected the vehicle and stated the failure was related to the battery coolant heater. The failure resulted in a complete vehicle immobilization and access failure. I had previously experienced restart warnings on the dashboard, but I did not expect a total lockout and loss of access. The inability to access the vehicle was unexpected and alarming. It may be a known safety issue. It should be recalled. This condition presents a serious safety risk because occupants could be trapped inside the vehicle and the vehicle cannot be accessed or moved without external power. In extreme heat or cold, or in a medical or emergency situation involving a child or pet, this failure mode could create a life-threatening situation. Importantly, even after multiple requests, I have not received a copy of the diagnostic report, or anything other than informal emails or calls. Tesla has not provided information regarding this failure other than broad statements, and visuals of the location of the battery pack, in an attempt to deny warranty coverage. The Tesla reports a High Voltage System alert currently. The vehicle is subject to Tesla’s Battery and Drive Unit Limited Warranty. Tesla has stated that the failed component was the battery coolant heater, but has refused to cover the repair under warranty. Tesla confirmed the failure but has not provided the diagnostic report, fault codes, or vehicle logs supporting its determination.

The 2018 Model X experienced a sudden and complete loss of power and became totally inaccessible. All doors and access points were inoperable and the vehicle could not be unlocked, disconnected, powered on, or placed into any service or tow mode. Emergency front-trunk release cables had to be used and external 12-volt power applied at the jump terminals to wake the vehicle. The inability to access the vehicle was unexpected and alarming. Children, pets, elderly, and others could have been inside of the vehicle. Thankfully, they were not. Tesla inspected the vehicle and stated the failure was related to the battery coolant heater. The failure resulted in a complete vehicle immobilization and access failure. I had previously experienced restart warnings on the dashboard, but I did not expect a total lockout and loss of access. The inability to access the vehicle was unexpected and alarming. It may be a known safety issue. It should be recalled. This condition presents a serious safety risk because occupants could be trapped inside the vehicle and the vehicle cannot be accessed or moved without external power. In extreme heat or cold, or in a medical or emergency situation involving a child or pet, this failure mode could create a life-threatening situation. Importantly, even after multiple requests, I have not received a copy of the diagnostic report, or anything other than informal emails or calls. Tesla has not provided information regarding this failure other than broad statements, and visuals of the location of the battery pack, in an attempt to deny warranty coverage. The Tesla reports a High Voltage System alert currently. The vehicle is subject to Tesla’s Battery and Drive Unit Limited Warranty. Tesla has stated that the failed component was the battery coolant heater, but has refused to cover the repair under warranty. Tesla confirmed the failure but has not provided the diagnostic report, fault codes, or vehicle logs supporting its determination.

The 2018 Model X experienced a sudden and complete loss of power and became totally inaccessible. All doors and access points were inoperable and the vehicle could not be unlocked, disconnected, powered on, or placed into any service or tow mode. Emergency front-trunk release cables had to be used and external 12-volt power applied at the jump terminals to wake the vehicle. The inability to access the vehicle was unexpected and alarming. Children, pets, elderly, and others could have been inside of the vehicle. Thankfully, they were not. Tesla inspected the vehicle and stated the failure was related to the battery coolant heater. The failure resulted in a complete vehicle immobilization and access failure. I had previously experienced restart warnings on the dashboard, but I did not expect a total lockout and loss of access. The inability to access the vehicle was unexpected and alarming. It may be a known safety issue. It should be recalled. This condition presents a serious safety risk because occupants could be trapped inside the vehicle and the vehicle cannot be accessed or moved without external power. In extreme heat or cold, or in a medical or emergency situation involving a child or pet, this failure mode could create a life-threatening situation. Importantly, even after multiple requests, I have not received a copy of the diagnostic report, or anything other than informal emails or calls. Tesla has not provided information regarding this failure other than broad statements, and visuals of the location of the battery pack, in an attempt to deny warranty coverage. The Tesla reports a High Voltage System alert currently. The vehicle is subject to Tesla’s Battery and Drive Unit Limited Warranty. Tesla has stated that the failed component was the battery coolant heater, but has refused to cover the repair under warranty. Tesla confirmed the failure but has not provided the diagnostic report, fault codes, or vehicle logs supporting its determination.

During a recent incident where a tire issue caused damage to the wiring harness for the parking brake, resulting in a Parking Brake Failure notification on the screen, the vehicle would not stop or turn off. The vehicle displayed N for neutral on the dash, but the vehicle would drive forward unless the brake was depressed. In addition, we were unable to place the vehicle in Park, which meant that we were unable to shut it off. The only way to stop the vehicle from driving on its own and crashing into something was to place concrete blocks under the tires! Unplugging the 12v battery also had no effect! The vehicle kept driving as if it was in drive, and there as no way to stop it without placing the foot on the brake pedal the entire time or placing the blocks I referenced. The only way I was able to shut it off, was to pull what's known as the Fireman's Loop, which I'm guessing firemen pull in the case of an accident. I wasn't aware of this mechanism, and only learned of it after posting on numerous social media apps regarding this issue. This is a Major issue, as we are talking about a moving and unstoppable car! Tesla needs to build some mechanism that allows the car to be shut off by the driver or to override the screen and place the car in park. Pulling this firemans loop and unplugging the 12v battery, required me being in front of the vehicle, risking my life, as the vehicle could've easily moved if the concrete barriers didn't stop it, and also required me taking 30+ minutes to remove components from the Frunk, just to access these components!!

During a recent incident where a tire issue caused damage to the wiring harness for the parking brake, resulting in a Parking Brake Failure notification on the screen, the vehicle would not stop or turn off. The vehicle displayed N for neutral on the dash, but the vehicle would drive forward unless the brake was depressed. In addition, we were unable to place the vehicle in Park, which meant that we were unable to shut it off. The only way to stop the vehicle from driving on its own and crashing into something was to place concrete blocks under the tires! Unplugging the 12v battery also had no effect! The vehicle kept driving as if it was in drive, and there as no way to stop it without placing the foot on the brake pedal the entire time or placing the blocks I referenced. The only way I was able to shut it off, was to pull what's known as the Fireman's Loop, which I'm guessing firemen pull in the case of an accident. I wasn't aware of this mechanism, and only learned of it after posting on numerous social media apps regarding this issue. This is a Major issue, as we are talking about a moving and unstoppable car! Tesla needs to build some mechanism that allows the car to be shut off by the driver or to override the screen and place the car in park. Pulling this firemans loop and unplugging the 12v battery, required me being in front of the vehicle, risking my life, as the vehicle could've easily moved if the concrete barriers didn't stop it, and also required me taking 30+ minutes to remove components from the Frunk, just to access these components!!

During a recent incident where a tire issue caused damage to the wiring harness for the parking brake, resulting in a Parking Brake Failure notification on the screen, the vehicle would not stop or turn off. The vehicle displayed N for neutral on the dash, but the vehicle would drive forward unless the brake was depressed. In addition, we were unable to place the vehicle in Park, which meant that we were unable to shut it off. The only way to stop the vehicle from driving on its own and crashing into something was to place concrete blocks under the tires! Unplugging the 12v battery also had no effect! The vehicle kept driving as if it was in drive, and there as no way to stop it without placing the foot on the brake pedal the entire time or placing the blocks I referenced. The only way I was able to shut it off, was to pull what's known as the Fireman's Loop, which I'm guessing firemen pull in the case of an accident. I wasn't aware of this mechanism, and only learned of it after posting on numerous social media apps regarding this issue. This is a Major issue, as we are talking about a moving and unstoppable car! Tesla needs to build some mechanism that allows the car to be shut off by the driver or to override the screen and place the car in park. Pulling this firemans loop and unplugging the 12v battery, required me being in front of the vehicle, risking my life, as the vehicle could've easily moved if the concrete barriers didn't stop it, and also required me taking 30+ minutes to remove components from the Frunk, just to access these components!!

On 02/01/2026 at approximately 2:07 p.m., my 2018 Tesla Model X (VIN [XXX] , approximately 151,099 miles, software version 2026.2.3) experienced Sudden Unintended Acceleration while I was driving near [XXX] . I was [briefly describe what you were doing, for example: “slowing to a stop in traffic,” or “slowly pulling into a parking space,” or “braking to turn into a driveway”]. My foot was on the brake and I was NOT attempting to accelerate when the vehicle suddenly and unexpectedly surged [forward/backward] with far more power than appropriate for the situation. I had to [firmly press the brake / shift to neutral / steer away] to avoid a collision. At or around the same time, a “Sudden Unintended Acceleration” warning/message appeared on the vehicle’s display. This acceleration did not match my pedal input and created a serious risk of a crash. [There was no contact, damage, or injury / or briefly describe any damage or injuries, if applicable.] The vehicle was operating on software version 2026.2.3 at the time. [Autopilot/Traffic‑Aware Cruise Control/Full Self‑Driving was ON/OFF at the time – please select what is correct.] I have reported this incident to Tesla and requested that they preserve and review the vehicle log data for this time and location. I am filing this complaint because I believe this is a safety‑critical defect involving sudden unintended acceleration, and I am concerned it could recur and/or affect other Tesla vehicles. *** If you tell me exactly what you were doing (parking vs in traffic, approximate speed, forward vs reverse, Autopilot on/off), I can fill in the bracketed parts precisely for you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owned a 2018 Tesla Model X. The contact stated that while his wife was driving at approximately 17 MPH, the vehicle suddenly made a right turn and crashed into a bridge. No warning lights illuminated. The contact's wife did seek medical attention; however, she sustained minor whiplash. A police report was not filed, but a Police Department did report on scene. Upon further inspection, the contact arrived on scene and noticed that the Rear passenger-side tire had detached, possibly due to the axle. The vehicle was towed to a local Collision shop, where it was deemed a total loss. In addition, prior to the accident, the vehicle was taken to a local independent tire shop, where the front two Tire and Brake pads were replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,726.

The contact owns a 2018 Tesla Model X equipped with Lexani Tires, Tire Line: LX-20 Performance, Tire Size: 265/45/R20, DOT Number: 1TBA7B95C3724. The contact stated that while driving at an undisclosed speed, there was a loud sound coming from the front of the vehicle. After the vehicle was inspected, the contact observed tread separation on the driver’s side rear tire, and that the top tread portion of the tire was separating. Due to the tire failure, the vehicle became inoperable. Additionally, the transmission failed to properly shift into park(P), and there was a wiring harness failure following the failure. Due to the failure the vehicle was not drivable and required to be towed. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact stated that the failure was associated with NHTSA Campaign Number: 23T009000 (TIRES). The tire was a replacement tire. The tire failure mileage was approximately 8,000. The vehicle failure mileage was approximately 78,886.

The contact owns a 2018 Tesla Model X equipped with Lexani Tires, Tire Line: LX-20 Performance, Tire Size: 265/45/R20, DOT Number: 1TBA7B95C3724. The contact stated that while driving at an undisclosed speed, there was a loud sound coming from the front of the vehicle. After the vehicle was inspected, the contact observed tread separation on the driver’s side rear tire, and that the top tread portion of the tire was separating. Due to the tire failure, the vehicle became inoperable. Additionally, the transmission failed to properly shift into park(P), and there was a wiring harness failure following the failure. Due to the failure the vehicle was not drivable and required to be towed. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact stated that the failure was associated with NHTSA Campaign Number: 23T009000 (TIRES). The tire was a replacement tire. The tire failure mileage was approximately 8,000. The vehicle failure mileage was approximately 78,886.

265 45R 20 As I was driving down the road, I heard a flapping sound. I couldn't pull over right away, as I was in the left lane, and there was a lot of traffic. I pulled over, but I couldn't put the vehicle into park or turn it off! After a family member showed up. i had them put their foot on the brake, while I investigated the issue. I noticed a long piece of tread that was handing from the inner tread. Then I noticed that an entire line of tread was missing as well. The hanging tread cut through the protective lining for the wiring of the vehicle. Then it tore up some wires, which I later came to realize were the brake wires. This is a Tesla, and I was not able to put it into park. The car is is still in drive, with no way of putting it into park or turning it off! This tire has caused significant damage to my rims and vehicle!

Water entered the passenger cabin of my vehicle during normal rain exposure while the vehicle was parked overnight. The failure occurred at the roof glass/seal system, allowing rainwater to intrude into the interior behind the second-row seating area and soak the carpet and underlying padding. This resulted in persistent moisture and a strong musty odor inside the cabin, consistent with microbial growth and mold risk. The condition affects interior air quality and poses a potential health risk to vehicle occupants, particularly children or passengers seated in the rear. Prolonged moisture inside the cabin also raises safety concerns related to corrosion and possible impact to electrical components, sensors, and restraint systems routed through the interior floor area. The condition substantially impairs safe and normal vehicle use. The presence of moisture and microbial odor makes the vehicle unsuitable for passenger transport and creates uncertainty regarding the integrity of interior and electrical systems. The issue was inspected and confirmed by the manufacturer’s authorized service center. The service center documented that water intrusion occurred through failed or missing sealant around the roof/door glass assembly and confirmed saturation of interior carpet and padding. The manufacturer recommended replacement of interior padding for safety reasons but declined responsibility due to the vehicle being outside the basic warranty period. There were no warning lamps or messages prior to discovery. The issue was identified after rain exposure when wet carpet and odor were observed. The problem is reproducible under rain conditions. The vehicle is available for inspection upon request.

Water entered the passenger cabin of my vehicle during normal rain exposure while the vehicle was parked overnight. The failure occurred at the roof glass/seal system, allowing rainwater to intrude into the interior behind the second-row seating area and soak the carpet and underlying padding. This resulted in persistent moisture and a strong musty odor inside the cabin, consistent with microbial growth and mold risk. The condition affects interior air quality and poses a potential health risk to vehicle occupants, particularly children or passengers seated in the rear. Prolonged moisture inside the cabin also raises safety concerns related to corrosion and possible impact to electrical components, sensors, and restraint systems routed through the interior floor area. The condition substantially impairs safe and normal vehicle use. The presence of moisture and microbial odor makes the vehicle unsuitable for passenger transport and creates uncertainty regarding the integrity of interior and electrical systems. The issue was inspected and confirmed by the manufacturer’s authorized service center. The service center documented that water intrusion occurred through failed or missing sealant around the roof/door glass assembly and confirmed saturation of interior carpet and padding. The manufacturer recommended replacement of interior padding for safety reasons but declined responsibility due to the vehicle being outside the basic warranty period. There were no warning lamps or messages prior to discovery. The issue was identified after rain exposure when wet carpet and odor were observed. The problem is reproducible under rain conditions. The vehicle is available for inspection upon request.

My 2018 Tesla Model X experienced repeated over-the-air software update failures starting in late December 2025. Each update attempt would run for hours and then fail with a timeout error. This pattern continued for several weeks with the same error every time. After these repeated failed update attempts, the Autopilot ECU (computer) completely failed. Tesla service diagnosed the issue on January 6, 2026 as a failed Autopilot ECU 3.0 requiring full replacement at a cost of $1,808. The failure has disabled Full Self-Driving, adaptive cruise control, lane keeping assistance, automatic emergency braking, and all driver-assistance safety features. I am concerned this represents a systemic defect where Tesla's software updates are damaging or exposing failures in Autopilot hardware. Multiple other Tesla owners have reported this same pattern in 2024-2025: update timeout errors followed by complete Autopilot computer failure requiring expensive replacement. Tesla is charging customers to fix problems created by their own update process. The loss of critical safety features occurred solely due to Tesla's software update attempts.

Vehicle: 2018 Tesla Model X Recall Reference: Tesla eMMC Recall – NHTSA Campaign Number 21V-035 (Recall 21V035000) Defect Description: In March 2021, Tesla notified me by email of a recall involving failure of the eMMC memory chip in the Media Control Unit (MCU). This defect is known to cause loss of vehicle system functionality and safety-related features. Despite this notification, Tesla has refused to honor the recall and replace the eMMC when I brought my vehicle in for service. Current Vehicle Condition: My vehicle exhibits severe and worsening symptoms consistent with eMMC failure, including: System freezing and frequent unresponsiveness GPS extremely slow or nonfunctional Turn signal indicators intermittently fail Horn fails to operate approximately 95% of the time Vehicle reset/reboot does not work Touchscreen and vehicle controls are very slow or nonresponsive These issues occur regularly and without warning. Safety Risk: This defect creates a significant safety hazard. The failure of turn signals, horn, and system responsiveness increases the risk of accidents. The inability to reset or restore the system while driving further endangers occupants and other road users. Due to these failures, the vehicle is unsafe to operate. Manufacturer Response: Although Tesla issued a recall notice in March 2021, they have declined to perform the recall repair on my vehicle. No effective remedy has been provided, and the vehicle’s condition continues to deteriorate. Request for NHTSA Action: I am requesting that NHTSA investigate Tesla’s failure to honor Recall 21V-035 and require Tesla to provide the mandated repair. This unresolved defect affects safety-critical systems and presents an ongoing risk. When I went there last Dec 4 to get this repaired, they wanted me to upgrade and pay almost $2000. I am willing to pay half of the cost but not the entire amount.

Vehicle: 2018 Tesla Model X Recall Reference: Tesla eMMC Recall – NHTSA Campaign Number 21V-035 (Recall 21V035000) Defect Description: In March 2021, Tesla notified me by email of a recall involving failure of the eMMC memory chip in the Media Control Unit (MCU). This defect is known to cause loss of vehicle system functionality and safety-related features. Despite this notification, Tesla has refused to honor the recall and replace the eMMC when I brought my vehicle in for service. Current Vehicle Condition: My vehicle exhibits severe and worsening symptoms consistent with eMMC failure, including: System freezing and frequent unresponsiveness GPS extremely slow or nonfunctional Turn signal indicators intermittently fail Horn fails to operate approximately 95% of the time Vehicle reset/reboot does not work Touchscreen and vehicle controls are very slow or nonresponsive These issues occur regularly and without warning. Safety Risk: This defect creates a significant safety hazard. The failure of turn signals, horn, and system responsiveness increases the risk of accidents. The inability to reset or restore the system while driving further endangers occupants and other road users. Due to these failures, the vehicle is unsafe to operate. Manufacturer Response: Although Tesla issued a recall notice in March 2021, they have declined to perform the recall repair on my vehicle. No effective remedy has been provided, and the vehicle’s condition continues to deteriorate. Request for NHTSA Action: I am requesting that NHTSA investigate Tesla’s failure to honor Recall 21V-035 and require Tesla to provide the mandated repair. This unresolved defect affects safety-critical systems and presents an ongoing risk. When I went there last Dec 4 to get this repaired, they wanted me to upgrade and pay almost $2000. I am willing to pay half of the cost but not the entire amount.

Vehicle: 2018 Tesla Model X Recall Reference: Tesla eMMC Recall – NHTSA Campaign Number 21V-035 (Recall 21V035000) Defect Description: In March 2021, Tesla notified me by email of a recall involving failure of the eMMC memory chip in the Media Control Unit (MCU). This defect is known to cause loss of vehicle system functionality and safety-related features. Despite this notification, Tesla has refused to honor the recall and replace the eMMC when I brought my vehicle in for service. Current Vehicle Condition: My vehicle exhibits severe and worsening symptoms consistent with eMMC failure, including: System freezing and frequent unresponsiveness GPS extremely slow or nonfunctional Turn signal indicators intermittently fail Horn fails to operate approximately 95% of the time Vehicle reset/reboot does not work Touchscreen and vehicle controls are very slow or nonresponsive These issues occur regularly and without warning. Safety Risk: This defect creates a significant safety hazard. The failure of turn signals, horn, and system responsiveness increases the risk of accidents. The inability to reset or restore the system while driving further endangers occupants and other road users. Due to these failures, the vehicle is unsafe to operate. Manufacturer Response: Although Tesla issued a recall notice in March 2021, they have declined to perform the recall repair on my vehicle. No effective remedy has been provided, and the vehicle’s condition continues to deteriorate. Request for NHTSA Action: I am requesting that NHTSA investigate Tesla’s failure to honor Recall 21V-035 and require Tesla to provide the mandated repair. This unresolved defect affects safety-critical systems and presents an ongoing risk. When I went there last Dec 4 to get this repaired, they wanted me to upgrade and pay almost $2000. I am willing to pay half of the cost but not the entire amount.

After the latest software update, the icons to show your headlights are on and high beams are active are now blocked in the top left corner of the dash. There's no seating position possible that the steering wheel doesn't block this critical information.

Car lost power on the highway suddenly and would not start after and we pulled over on the side of the highway. Took a picture of all the alerts. Heard a loud thunk noise when the car lost power, did not hit anything in the road. Event: 2:21pm March 31,2024. Was needed to be towed to service center. BMS u008 error displayed on screen among others. No alerts until the immediate loss of power. _ _ limpMode Acceleration and top speed reduced Performance may be restored on next drive After the Tesla service center ran diagnostics they discovered that the HV battery failed and needed to be replaced. This put my entire family (wife and two children) at risk to a major accident either due to the sudden deceleration of the vehicle and being rear ended by another vehicle on the highway (I was traveling at highway speeds when the failure occured).

Car lost power on the highway suddenly while driving at highway speeds and would not start after we pulled over off the highway. Took a picture of all the alerts. This is the second catastrophic event with this vehicle due to the HV battery. Event: 11:32am November 27,2025. Was needed to be towed to service center. BMS u008 error displayed on screen among others. No alerts until the immediate loss of power. After the Tesla service center ran diagnostics they discovered that the HV battery failed and needed to be replaced. This put my entire family (wife and two children) at risk to a major accident again due to the sudden deceleration of the vehicle and being rear ended by another vehicle on the highway (I was traveling at highway speeds when the failure occurred) or being unable to stop suddenly as the braking system was not effective / difficult to press the brake pedal. I used my Meta Ray Ban Smart Glasses to take a photo hands free using a voice command to capture my speed and the error that displayed when I lost power on the highway and the amount of traffic around me.

Door is not working and causes the car to be unable to drive and to run out of battery. The door failure prevents emergency exit from the vehicle. In the event of a crash, fire, or submersion, I/occupants would be trapped inside the Model X, directly leading to an injury or fatality.

I own a 2018 Tesla Model X 100D. The high-voltage battery has failed twice in seven years. Tesla replaced both with re-manufactured batteries. My battery warranty ends in December 2026, and if it fails again the replacement cost is about $17,000. The car’s full-charge range has also dropped from over 300 miles when new to about 220–240 miles. The value of the car has dropped to around $24,000, largely because of battery issues and the risk of future failure. A high-voltage battery should not be failing this often. If it fails again after the warranty expires, the car is not usable or safe. I believe this may affect more owners than Tesla acknowledges. I am requesting that NHTSA review the safety and long-term reliability of Tesla’s high-voltage batteries and the re-manufactured replacements.

The horn on the steering wheel stopped working. It causes the air conditioning to turn on when pressed.

The horn on the steering wheel stopped working. It causes the air conditioning to turn on when pressed.

Control arm squeaks. Only way Tesla fixes is to replace. Smoke fix is a 2$ grease application to ball joint but they charge 1500$. I have done it 2 times and now again happened.

See attached document for complaint.

See attached document for complaint.

On July 25, 2025 I was installing a toddlers car seat in the vehicles rear passenger seat. Upon clipping the secure straps onto the rear seat, I noticed the seat slid all the way to the front position - the seat was loose - sliding back and forth. Nothing appeared to be visually broken. I made an appointment with Tesla and they report that they “replaced an actuator” that had failed. The failure caused the entire rear seat to slide without warning and no way to secure the seat. Tesla does not consider this a safety issue. Tesla is charging $1800 for repairs. Tesla says the broken part is not available for inspection. Tesla seemed to indicate that a possible electrical component failed that resulted in this issue.

On [XXX], around [XXX], I was driving my 2018 Tesla Model X on [XXX] , waiting to turn left into [XXX]. While stopped in traffic on the slight incline, my vehicle unexpectedly shifted into automatic park without input. The car rolled back slightly, and the vehicle behind me bumped into my rear bumper. I shifted back into drive and moved forward, but moments later, the same malfunction happened again—the Tesla went into automatic park, rolled back, and was bumped once more. Both incidents frightened my [XXX] daughter, who began crying and was visibly shaken. The likely cause is a failure in Tesla’s “roll-away prevention” safety feature, known to trigger due to sensor errors. This is a serious hazard. Sudden uncommand shifting into park in live traffic creates risk of rear-end collisions, injuries, or worse, especially in school zones or high-traffic intersections. I have since found numerous reports of similar issues from other Tesla owners, including incidents on highways, showing this is not isolated. See example: Reddit thread . At this time, the car has not yet been inspected by Tesla, police, or insurance representatives. There were no warning lamps, error codes, or prior symptoms before or during the failures. This malfunction caused two rear-end collisions in minutes, endangered my child, and could easily have escalated into a major accident. Tesla must urgently investigate and correct this automatic park/roll-away prevention defect before it results in severe injury or fatalities. No repairs for my vehicle as I was able to pop back in the light cover. Other driver is making a claim into which I believe is a preexisting issue but cannot prove. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

During a recent inspection, the Tesla service center (at Los Gatos) informed me that my Model X is missing a suspension bolt, and they stated they do not now why and how it's missing. It is a serious safety hazard, as it may affect handling, stability, and safety. They asked me to get it fixed before driving it. They told me that it's not covered by warranty or insurance, but couldn't explain why this happened.

The contact owns a 2018 Tesla Model X. The contact stated that while driving at an undisclosed speed, the steering wheel seized with the message “Steering Assist Reduced” message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to the dealer, where it was diagnosed and determined that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

Tesla X in full self driving mode failed to lower speed and detect stopped in-lane vehicle on a very sharp turn, crashing into the back of the vehicle at significant speed.

Tesla X in full self driving mode failed to lower speed and detect stopped in-lane vehicle on a very sharp turn, crashing into the back of the vehicle at significant speed.

I was driving down the road and my car started shaking, I was about 5 or 6 miles from an exit so continued and within 1 mile a rod broke and fell on top of my tire causing me to catastrophically have to stop n swerve off the road in 5 o'clock traffic. I just purchased this car 3 months ago, no issues just happend all of sudden. There are reports of weak suspension parts for tesla specifically the model x and y. The suspension parts need to be recalled. I was VERY lucky to not have collided with another car and potentially causing a fatality.

I was driving down the road and my car started shaking, I was about 5 or 6 miles from an exit so continued and within 1 mile a rod broke and fell on top of my tire causing me to catastrophically have to stop n swerve off the road in 5 o'clock traffic. I just purchased this car 3 months ago, no issues just happend all of sudden. There are reports of weak suspension parts for tesla specifically the model x and y. The suspension parts need to be recalled. I was VERY lucky to not have collided with another car and potentially causing a fatality.

Last month we were driving our Tesla Model X on the highway and suddenly the steering started malfunctioning. It was all she could do to get the car home, wrestling with manual-only operation that was clearly messed up, with no steering assist. We saw the warning pop up on console saying this needed to be fixed immediately. Turns out this is a well-documented problem, and indeed the company knows this very well, as they initiated a recall. It’s a design flaw – the assembly is inadequately sealed allowing water to get in corrode various parts. We took it to Tesla Watertown (MA) and they said our vehicle is not under recall and demanded $5000 to replace the assembly and if we didn't, that we should get the undrivable car off their lot because they're very busy. I made the case that this is an ongoing problem and should clearly be corrected at no cost to the beleaguered consumer (we’ve poured thousands into this car for various quirky malfunctions, which has been disappointing because the alleged advantage of the computer on wheels was that it had fewer parts that need maintenance or fewer things as with combustion engines to go wrong). Specifically, though, the steering fail keeps happening, recounted in horrifying detail on Facebook groups and listservs, as drivers are motoring along and suddenly can’t control the steering of a three-ton vehicle. This sure seems like a consumer issue needing attention. I asked for some kind of appeal and they just shrugged; Tesla is 100% unreachable in terms of customer service, as you may know. They have walled off any hope with talking or messaging with a human being. There's simply no one to reach out to.

My 2018 Tesla model X front suspension is making cranking noise and seems like it’s unsafe to drive. This is a known issue to Tesla and NHTSA but recall was never announced so Tesla service center is not fixing this issue. Could you please look into this.

Our Tesla Model X is failing recently with several issues as listed below: 1. 'Autiopilot disabled' - Autopilot was not available to use since 09/2024 after upgraded to 12.x FSD upgrade. Tesla service diagnosed in 11/2024 with some error connected to evaporator fan, advised me to replace the kit at an estimated $580 2. 'Unable to start' - HV battery failed on 03/06/2025 with series of failures that was reported to NHTSA (VOQ#11651899). Tesla replaced the battery, and service delivered vehicle on 03/24/2025 3. 'Hood unlatch' failure - while driving home from Service center on the same day at 70 mph on I-95 freeway, the 'hood' popped up blocking the front view, and had to pull vehicle to shoulder to safety. There was NO warning message on the screen at all. Took the vehicle to service immediately, and service team pointed that they forgot to turn on 'auto-latch' resulting hood failure. They offered the 'free' repair of hood. 4. 'ECU Autopilot failure' - while taking the delivery of 'hood' fix on 04/22/2025, I noticed the 'autopilot' was still NOT working. Serviced diagnosed with 'failed autopilot ECU' at an estimated cost of $1791.55. Currenlty the vehicle is with Tesla Service team. My vehicle is with service team since 03/06/2025, and has been identified with series of issues/failures. It has caused severe safety failure putting our lives at risk with 'unlatched' hood while driving on a freeway. Also with HV battery failure its completely unreliable on when it might fail during driving. Now with failed autopilot ECU, we are unsure of the vehicles ability to navigate, drive function and safety concerns. Service team is unable to provide precise root causes or fixes, or restore it to a functioning vehicle. Every visit with service team there is a new issue with vehicle. Our family is greatly concern with the quality of the vehicle, persisting issues, safety concerns and overall reliability of the vehicle. Please find enclosed all service records.

Our Tesla Model X is failing recently with several issues as listed below: 1. 'Autiopilot disabled' - Autopilot was not available to use since 09/2024 after upgraded to 12.x FSD upgrade. Tesla service diagnosed in 11/2024 with some error connected to evaporator fan, advised me to replace the kit at an estimated $580 2. 'Unable to start' - HV battery failed on 03/06/2025 with series of failures that was reported to NHTSA (VOQ#11651899). Tesla replaced the battery, and service delivered vehicle on 03/24/2025 3. 'Hood unlatch' failure - while driving home from Service center on the same day at 70 mph on I-95 freeway, the 'hood' popped up blocking the front view, and had to pull vehicle to shoulder to safety. There was NO warning message on the screen at all. Took the vehicle to service immediately, and service team pointed that they forgot to turn on 'auto-latch' resulting hood failure. They offered the 'free' repair of hood. 4. 'ECU Autopilot failure' - while taking the delivery of 'hood' fix on 04/22/2025, I noticed the 'autopilot' was still NOT working. Serviced diagnosed with 'failed autopilot ECU' at an estimated cost of $1791.55. Currenlty the vehicle is with Tesla Service team. My vehicle is with service team since 03/06/2025, and has been identified with series of issues/failures. It has caused severe safety failure putting our lives at risk with 'unlatched' hood while driving on a freeway. Also with HV battery failure its completely unreliable on when it might fail during driving. Now with failed autopilot ECU, we are unsure of the vehicles ability to navigate, drive function and safety concerns. Service team is unable to provide precise root causes or fixes, or restore it to a functioning vehicle. Every visit with service team there is a new issue with vehicle. Our family is greatly concern with the quality of the vehicle, persisting issues, safety concerns and overall reliability of the vehicle. Please find enclosed all service records.

Our Tesla Model X is failing recently with several issues as listed below: 1. 'Autiopilot disabled' - Autopilot was not available to use since 09/2024 after upgraded to 12.x FSD upgrade. Tesla service diagnosed in 11/2024 with some error connected to evaporator fan, advised me to replace the kit at an estimated $580 2. 'Unable to start' - HV battery failed on 03/06/2025 with series of failures that was reported to NHTSA (VOQ#11651899). Tesla replaced the battery, and service delivered vehicle on 03/24/2025 3. 'Hood unlatch' failure - while driving home from Service center on the same day at 70 mph on I-95 freeway, the 'hood' popped up blocking the front view, and had to pull vehicle to shoulder to safety. There was NO warning message on the screen at all. Took the vehicle to service immediately, and service team pointed that they forgot to turn on 'auto-latch' resulting hood failure. They offered the 'free' repair of hood. 4. 'ECU Autopilot failure' - while taking the delivery of 'hood' fix on 04/22/2025, I noticed the 'autopilot' was still NOT working. Serviced diagnosed with 'failed autopilot ECU' at an estimated cost of $1791.55. Currenlty the vehicle is with Tesla Service team. My vehicle is with service team since 03/06/2025, and has been identified with series of issues/failures. It has caused severe safety failure putting our lives at risk with 'unlatched' hood while driving on a freeway. Also with HV battery failure its completely unreliable on when it might fail during driving. Now with failed autopilot ECU, we are unsure of the vehicles ability to navigate, drive function and safety concerns. Service team is unable to provide precise root causes or fixes, or restore it to a functioning vehicle. Every visit with service team there is a new issue with vehicle. Our family is greatly concern with the quality of the vehicle, persisting issues, safety concerns and overall reliability of the vehicle. Please find enclosed all service records.

One fine morning Car would not start and shows some errors. tried using a AAA service and Had the car towed into Tesla SC. After diagnosis they mentioned that a HV x099 connector is corroded. To me this cannot be a vehicle owner fault. This seems to be a failure of an integral part associated with the Battery pack. Tesla has charged me a total of $2891.46 including taxes out of which $85 was for the part replacement and $2626.80 for labor costs. This seems like a major issue with a connector so deeply protected if corrodes this should be a Tesla design/manufacturing fault. ------------- Notes from tech: Repair Notes: towed vehicle into service center and utilized maintainer to power on. Once vehicle was online attempted to pull logs. While logs uploaded verified Hvil alerts present on UI. Began investigation checking hvil circuit from x099 to x098. Removed hv battery pack and found corrosion on connector x099. Inspected battery pack and also found corrosion on pack side connector. Will require removing ancillary tray in order to investigate corrosion further into the pack. after removing ancillary tray i found the corrosion had not gone past the low voltage rapid mate connector. Removed and replaced rapid mate and verified proper operation after reassembly. Test drove and verified no alerts present and vehicle functionality restored Total Parts Amount 85.00 Total Labor Amount 2,296.80 Labor Hours 10.44 ----------------------- Concern: corrosion found on connector X099 Repair Notes: performed wire repair on connector x099-11/12. Removed all corrosion from connector and reinstalled. Verified wire repair performed to tesla specification Correction: Wire - Electrical Harness (Does Not Include Access Labor) (Repair) Labor Hours Price Adjustment Subtotal 1.50 330.00 0.00 330.00 Pay Type: Customer Pay Total Parts Amount 0.00 Total Labor Amount 330.00 Labor Hours 1.50 Should these parts connecting to the battery be covered under the Battery warranty? Please help..

One fine morning Car would not start and shows some errors. tried using a AAA service and Had the car towed into Tesla SC. After diagnosis they mentioned that a HV x099 connector is corroded. To me this cannot be a vehicle owner fault. This seems to be a failure of an integral part associated with the Battery pack. Tesla has charged me a total of $2891.46 including taxes out of which $85 was for the part replacement and $2626.80 for labor costs. This seems like a major issue with a connector so deeply protected if corrodes this should be a Tesla design/manufacturing fault. ------------- Notes from tech: Repair Notes: towed vehicle into service center and utilized maintainer to power on. Once vehicle was online attempted to pull logs. While logs uploaded verified Hvil alerts present on UI. Began investigation checking hvil circuit from x099 to x098. Removed hv battery pack and found corrosion on connector x099. Inspected battery pack and also found corrosion on pack side connector. Will require removing ancillary tray in order to investigate corrosion further into the pack. after removing ancillary tray i found the corrosion had not gone past the low voltage rapid mate connector. Removed and replaced rapid mate and verified proper operation after reassembly. Test drove and verified no alerts present and vehicle functionality restored Total Parts Amount 85.00 Total Labor Amount 2,296.80 Labor Hours 10.44 ----------------------- Concern: corrosion found on connector X099 Repair Notes: performed wire repair on connector x099-11/12. Removed all corrosion from connector and reinstalled. Verified wire repair performed to tesla specification Correction: Wire - Electrical Harness (Does Not Include Access Labor) (Repair) Labor Hours Price Adjustment Subtotal 1.50 330.00 0.00 330.00 Pay Type: Customer Pay Total Parts Amount 0.00 Total Labor Amount 330.00 Labor Hours 1.50 Should these parts connecting to the battery be covered under the Battery warranty? Please help..

I have had to replace my axles/have had cv joint failure 3 times and have another service scheduled for a fourth CV/axle service. This is a known problem and Tesla has acknowledged it and done nothing about it. See Tesla service bulletin SB-20-39-001about premature axle/CV joint failures.

While driving on the freeway at 60 mph, the car's hood suddenly opened and struck the windshield, obstructing the driver's view completely. The car had just left a Tesla service center a few minutes earlier, and the incident occurred while driving on [XXX] North freeway near Dedham, MA. Incident occurred on [XXX] at [XXX]. Tesla service at Dedham, MA, accepted the vehicle for hood repair and mentioned its a service mistake. They did not mention any issues related to recall or software. Vehicle is still at Tesla service center at Dedham, MA, under repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Based on thousands of posts, replies, etc, this seems to be a well known issue with this model/year Tesla as well as other years/models. It seems that the Wheel Sensor Cable is not fastened properly, and over time, the cable runs against the tire, causing the internal wires to be exposed, this in turn causes numerous faults to occur, which includes causing ABS, lane departure avoidance, traction control, stability control, ABS, and regenerative braking to stop working. This happens while driving resulting in an immediate change in how the vehicle functions which could easily lead to a major accident While there are numerous forums where this issue is noted, below is one that details the issue with photos [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Based on thousands of posts, replies, etc, this seems to be a well known issue with this model/year Tesla as well as other years/models. It seems that the Wheel Sensor Cable is not fastened properly, and over time, the cable runs against the tire, causing the internal wires to be exposed, this in turn causes numerous faults to occur, which includes causing ABS, lane departure avoidance, traction control, stability control, ABS, and regenerative braking to stop working. This happens while driving resulting in an immediate change in how the vehicle functions which could easily lead to a major accident While there are numerous forums where this issue is noted, below is one that details the issue with photos [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Based on thousands of posts, replies, etc, this seems to be a well known issue with this model/year Tesla as well as other years/models. It seems that the Wheel Sensor Cable is not fastened properly, and over time, the cable runs against the tire, causing the internal wires to be exposed, this in turn causes numerous faults to occur, which includes causing ABS, lane departure avoidance, traction control, stability control, ABS, and regenerative braking to stop working. This happens while driving resulting in an immediate change in how the vehicle functions which could easily lead to a major accident While there are numerous forums where this issue is noted, below is one that details the issue with photos [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The auto close feature on the Tesla Model X can quite dangerous. I’ve been hit by it unexpectedly closing several times. The most recent time, the rear trunk closed on me while I was taking out my grocery bag out of it. It hit my forehead, and I got a major bump. I ask NHTSA to investigate if there’s a manufacturer defect, so us Tesla owners are not further injured.

The auto close feature on the Tesla Model X can quite dangerous. I’ve been hit by it unexpectedly closing several times. The most recent time, the rear trunk closed on me while I was taking out my grocery bag out of it. It hit my forehead, and I got a major bump. I ask NHTSA to investigate if there’s a manufacturer defect, so us Tesla owners are not further injured.