2017 PORSCHE MACAN

I am submitting this complaint regarding a known safety issue affecting my vehicle. I own a 2017 Porsche [2017 Macan GTS ], and I recently discovered that the fuel pump flange on my car has developed cracks, causing a noticeable fuel odor and potential fuel leakage. This component matches the description of the part listed under NHTSA Recall No. 17V-289 (Porsche Campaign AH06), which addresses the same defect. However, when I contacted Porsche and checked my VIN, I was informed that my vehicle is not included in the recall, despite exhibiting the exact failure described in the recall documentation. This situation raises serious safety concerns, as fuel leaks pose a significant fire hazard. I respectfully request that NHTSA investigate why vehicles experiencing the same defect are being excluded from the recall and ensure Porsche extends coverage to all affected vehicles. I am happy to provide photos, repair invoices, and inspection reports upon request. Thank you for your attention to this important safety matter. Recall Overview The recall campaign is identified as NHTSA Campaign No. 17V-289 (also known internally by Porsche as AH06). NHTSA +2 RepairPal.com +2 Affected vehicles: 2015-2017 Macan S and Macan Turbo, and 2017 Macan, Macan Turbo (with Performance Package), and Macan GTS. Asbury Auto +2 NHTSA +2 Issue: The fuel-pump filter-flange may develop fine hairline cracks due to aging/oxidation and internal pressure, which can allow fuel seepage. Fuel leakage in presence of an ignition source increases fire risk. NHTSA +1 Remedy: Dealers will inspect the flange. If cracked, it will be replaced. If not cracked, a protective film will be applied to the flange to prevent external damage. This work is free of charge. RepairPal.com +1 Date of notice: June 13, 2017 for this recall

Headlight severe crazing/crackle and DLR module failure. Both Porsche NA and extended warranty fail to cover or take responsibility for this poorly mfr’d part that is dangerous as it limits visibility as well as others seeing you. I want Porsche NA to own up to this hazardous parts failure.

I was sold a vehicle with the incorrect front brakes, an open recall on airbag and bad transfer case all looked at and confirmed by a dealer .

I was sold a vehicle with the incorrect front brakes, an open recall on airbag and bad transfer case all looked at and confirmed by a dealer .

I was sold a vehicle with the incorrect front brakes, an open recall on airbag and bad transfer case all looked at and confirmed by a dealer .

Porsche is making use of aluminum fasteners for important engine components. These fasteners are substandard for the service. At 100,000 miles, two of the bolts for the timing chain cover simply broke in half during normal service, resulting in a substantial oil leak and an expensive repair (about $3000). At 120,000 miles, one of the bolts for the valve cover also simply broke in half, resulting in another oil leak and a repair bill of about $1000.

On [XXX] at around 6pm the AIRBAG light displayed in instrument cluster and remained steady after vehicle was placed in motion. I called my nearest service dealer at Porsche Carlsbad and they ran a vehicle diagnosis using their scanning tool. The finding was that the Front Passenger Seat Occupancy Sensor / Module was defective and needs replacement. The dealer also said that a recall had been issued (for which my vehicle's VIN was not listed). I called Porsche Company North America and they said my VIN was not part of that campaign to fix this issue, but I feel that this recall related to vehicle safety should have included my vehicle since it was within the make/model/year and trim of those included in the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Porsche Macan has known transfer case problem. Should be recalled. I have a 2017 Macan with 15,000 miles and transfer case bad.

Not in a crash, but the leather on the dashboard is peeling off and airbags may not deploy properly because of it. I think this is a safety concern if not addressed early. Leather on dashboard is peeling off due to poor manufacturing.

Not in a crash, but the leather on the dashboard is peeling off and airbags may not deploy properly because of it. I think this is a safety concern if not addressed early. Leather on dashboard is peeling off due to poor manufacturing.

The fuel flange failed causing gas to leak from the vehicle and subsequent fumes from the gasoline leaking. The part was recalled by Porsche and repaired, however Porsche was not able to tell me when the repair was done, what was done nor where it was done. I paid out of pocket for the same failure to be fixed, meaning their previous covered repair either was never completed, or Porsche's solution was put a band-aid on the problem instead of a complete fix. Keep in mind, the car was parked in my garage that filled with the stench of gas (which explodes in high pressure or a spark). I have paid for the repair and it still smells of gas. This is a safety issue of possible fire/explosion due to fumes/gas that leaks due to a failure of the flange.

When reversing the transfer case has failed causing it to lurch uncontrollably. also when driving at slow speeds in first gear it stumbles causing erratic driving. This has failed on a number of cars and the extended warranty is not long enough to cover cars that are always failing

Fuel pump flange crack. It was a recall for 2015-2018 base model. My car is currently leaking fuel from that area

The front passenger seat occupancy sensor mat degraded and fails to detect a passenger in the front seat.

airbag light comes on and off intermittently I am aware there were some problems with the airbag sensor that year and recalls for other models, not my vin, I have called and confirmed there are none for mine. seems to act up more after or while I have a passenger so I suspect (almost positive) this is for the passenger airbag. also when I have a passenger the amber indicator that says airbag on off will randomly switch to off and I'll get the dash light. this makes me think its the airbag weight sensor pad that deteriorates easily that other cars had a recall for but not mine. no water was spilled on the seat before it started acting up the way it has been. as well, the engine motor mounts have a tendency to break fairly easily and fast causing vibrations and possible safety issues.

airbag light comes on and off intermittently I am aware there were some problems with the airbag sensor that year and recalls for other models, not my vin, I have called and confirmed there are none for mine. seems to act up more after or while I have a passenger so I suspect (almost positive) this is for the passenger airbag. also when I have a passenger the amber indicator that says airbag on off will randomly switch to off and I'll get the dash light. this makes me think its the airbag weight sensor pad that deteriorates easily that other cars had a recall for but not mine. no water was spilled on the seat before it started acting up the way it has been. as well, the engine motor mounts have a tendency to break fairly easily and fast causing vibrations and possible safety issues.

While driving east on I-40 in North Carolina, my power steering catastrophically failed and I had to use all of my arm strength to steer the vehicle. The section of I-40 where this event occurred is extremely curvy (near the Haywood Rest Area) and there is no margin for error. If I had not been alone and totally concentrating on my driving, I could envision a severe accident as there were cars all around me. I managed to drive the vehicle to my Porsche dealer in Columbia, SC for repairs. They found multiple faults for the steering torque sensors and determined that the electric steering rack was faulty. They replaced the steering rack. Prior to this event, I had complained to the Porsche dealer about rubbing noises in the steering. The dealer replaced the steering shaft but the noise came back.

The specific concern pertains to the routing of sunroof water drains from the roof to the wheel well of several Porsche vehicles. In this case, the rear water drains are routed directly over fuses and other electronic components within the vehicle. One of the electronic components affected, a Park Assist Control Unit (part 95B 919 475 L), controls multiple vehicle safety functions including perimeter sensors and the backup camera. When this unit fails, the backup camera is blank and perimeter sensors that beep to notify the driver of potentially hidden objects (or people) close to the vehicle do not function. Such failure may jeopardize the overall safety of vehicle occupants and other road users and may affect safe operation of the vehicle. This Park Assist Control Unit has failed in my Porsche Macan on three separate occasions due to corrosion of the terminals. The Porsche Orland Park (Illinois) dealership where I took my vehicle for repair stated that the corrosion was due to leakage from the sunroof drain onto the unit. After the third failure of this unit due to corrosion, I contacted Porsche North America customer support. I was told that the corrosion of the terminals and subsequent failure of the Park Assist Control Unit was due to clogging of the sunroof water drain, causing “pooling and draining to places where it can cause damage.” Although other electronic components directly adjacent to this Unit have never had similar corrosion, there has never been evidence of water leakage inside the vehicle, and I regularly test the drains and have found no sign of blockages, I accepted Porsche North America’s explanation. They stated that “park[ing] a vehicle outside” or “driv[ing] where there are many trees” may exacerbate the issue. Unfortunately, subsequent concerns I raised regarding the tendency for these drains to clog at any time and Porsche’s decision to route a water drain in such close proximity to electronic vehicle safety systems were ignored.

While driving at approximately 40 mph, traffic began to slow. When I attempted to slow to match traffic conditions, my brake pedal offered almost no resistance and sank to the floor. The car did not slow. I pumped the brake pedal repeatedly but it had no connection to the cars brakes. A vehicle collision occurred as a result as I coasted into the car ahead of me.

The specific concern pertains to the routing of sunroof water drains from the roof to the wheel well of several Porsche vehicles. In this case, the rear water drains are routed directly over fuses and other electronic components within the vehicle. One of the electronic components affected, a Park Assist Control Unit (part 95B 919 475 L), controls multiple vehicle safety functions including perimeter sensors and the backup camera. When this unit fails, the backup camera is blank and perimeter sensors that beep to notify the driver of potentially hidden objects (or people) close to the vehicle do not function. Such failure may jeopardize the overall safety of vehicle occupants and other road users and may affect safe operation of the vehicle. This Park Assist Control Unit has failed in my Porsche Macan on three separate occasions due to corrosion of the terminals. The Porsche Orland Park (Illinois) dealership where I took my vehicle for repair stated that the corrosion was due to leakage from the sunroof drain onto the unit. After the third failure of this unit due to corrosion, I contacted Porsche North America customer support. I was told that the corrosion of the terminals and subsequent failure of the Park Assist Control Unit was due to clogging of the sunroof water drain, causing “pooling and draining to places where it can cause damage.” Although other electronic components directly adjacent to this Unit have never had similar corrosion, there has never been evidence of water leakage inside the vehicle, and I regularly test the drains and have found no sign of blockages, I accepted Porsche North America’s explanation. They stated that “park[ing] a vehicle outside” or “driv[ing] where there are many trees” may exacerbate the issue. Unfortunately, subsequent concerns I raised regarding the tendency for these drains to clog at any time and Porsche’s decision to route a water drain in such close proximity to electronic vehicle safety systems were ignored.

The specific concern pertains to the routing of sunroof water drains from the roof to the wheel well of several Porsche vehicles. In this case, the rear water drains are routed directly over fuses and other electronic components within the vehicle. One of the electronic components affected, a Park Assist Control Unit (part 95B 919 475 L), controls multiple vehicle safety functions including perimeter sensors and the backup camera. When this unit fails, the backup camera is blank and perimeter sensors that beep to notify the driver of potentially hidden objects (or people) close to the vehicle do not function. Such failure may jeopardize the overall safety of vehicle occupants and other road users and may affect safe operation of the vehicle. This Park Assist Control Unit has failed in my Porsche Macan on three separate occasions due to corrosion of the terminals. The Porsche Orland Park (Illinois) dealership where I took my vehicle for repair stated that the corrosion was due to leakage from the sunroof drain onto the unit. After the third failure of this unit due to corrosion, I contacted Porsche North America customer support. I was told that the corrosion of the terminals and subsequent failure of the Park Assist Control Unit was due to clogging of the sunroof water drain, causing “pooling and draining to places where it can cause damage.” Although other electronic components directly adjacent to this Unit have never had similar corrosion, there has never been evidence of water leakage inside the vehicle, and I regularly test the drains and have found no sign of blockages, I accepted Porsche North America’s explanation. They stated that “park[ing] a vehicle outside” or “driv[ing] where there are many trees” may exacerbate the issue. Unfortunately, subsequent concerns I raised regarding the tendency for these drains to clog at any time and Porsche’s decision to route a water drain in such close proximity to electronic vehicle safety systems were ignored.

It was noted there is fogging, spiderweb type cracks, and discoloration on the inside of each headlight lens. It was discovered through conversations at the dealership and online research that a chemical reaction between the factory lens coating and the gas emitted by the headlight bulbs was the likely cause. Lumen output has gradually decreased as the issue grows worse and both lenses become more opaque in appearance. The car is available for inspection. We are asking NHTSA to investigate this issue for the following reasons: 1) This is a growing safety issue as lumen output is steadily decreasing 2) This is unrelated to regular service/maintenance or any culpability on behalf of the owners 3) Absent replacement, this issue cannot be corrected by the owners 4) It has been reported to be a growing issue among numerous Porsche Macan owners. I asked Porsche if it was covered under the warranty, they stated it was not. They did examine the car. No warning messages.

Driving north on Interstate 95 near Stafford, VA and took exit for lunch. Restaurant was right at exit and we entered the parking area. Went to turn and the steering was frozen. Caution light said Power Steering Malfunction and steering could only be turned slightly with maximum effort by driver and passenger. Managed to move car to parking area. Subsequently towed to Porsche dealership in Arlington VA for repair. If this frozen steering had occurred moments earlier on I95, we would have likely crashed with the vehicle suddenly unable to be steered. We were terrified and believe our lives were in jeopardy. The dealer identified the problem as a broken/defective electronic rack & pinion steering unit. Vehicle has approximately 20,000 miles and is always garaged. The failed parts will be available at the dealer when replacement parts are received. There were no warning lights or indication of any problem prior to the event.

Fuel injector connection at fuel rail is spraying fuel onto the engine, fire hazard.

A recall was issued by Porsche on 2015-2017 Macan SUV's for front Airbag deployment issues. The recall code was AH02 safety campaign #17V133000. I contacted Porsche because my fault indicator for the front airbag lit up on my dash. I was informed that my VIN was not included. I asked if they could check if my airbag had an identification number and if it was in the batch under recall. They said that they could not look it up. My car was a custom build and may have come down the line at a different time than other stock builds which may have impacted the timing of the airbag install. Either way, my car was in the date range and has the airbag default indicator on therefore it should be covered. I had it tested for $265.00 and they covered themselves saying that it was an airbag control unit and seat pad Fault code B102204. What's the difference, the recall covers faulty airbags and mine is defective and they won't cover it. Please give me some guidance as to what my available options are at this point.

Vehicle was driven to Porsche of Arlington (Virginia) for warranty service and a Virginia safety inspection. Service advisor reported that safety inspector informed him the vehicle passed inspection; however, it was noted there is fogging, spiderweb type cracks, and discoloration on the inside of each headlight lens. It was discovered through conversations at the dealership and online research that a chemical reaction between the factory lens coating and the gas emitted by the headlight bulbs was the likely cause. Lumen output has gradually decreased as the issue grows worse and both lenses become more opaque in appearance. Porsche of Arlington advised us the factory warranty had expired, as we had expected. They completed a thorough inspection of the headlight assemblies, took photos at the dealership, and further suggested we contact Porsche Cars North America to file a claim to ascertain whether a remedy could be made under 'good will' as this is undoubtedly a safety issue. Porsche Cars North America responded via e-mail and advised us that 'customer safety and satisfaction is our top priority.' They assigned a case number and informed us we would be hearing from a representative for additional information. After several weeks of phone calls, Porsche Cars North America determined that no 'good will' would be provided as this issue involves/is related to the vehicle's glass/lens and therefore excluded from any adjustments or consideration from Porsche Cars North America. We are asking NHTSA to investigate this issue for the following reasons: 1) This is a growing safety issue as lumen output is steadily decreasing 2) This is unrelated to regular service/maintenance or any culpability on behalf of the owners 3) Absent replacement, this issue cannot be corrected by the owners 4) It has been reported to be a growing issue among numerous Porsche Macan owners 5) We have exhausted our options with the dealership and Porsche Cars North America

Vehicle was driven to Porsche of Arlington (Virginia) for warranty service and a Virginia safety inspection. Service advisor reported that safety inspector informed him the vehicle passed inspection; however, it was noted there is fogging, spiderweb type cracks, and discoloration on the inside of each headlight lens. It was discovered through conversations at the dealership and online research that a chemical reaction between the factory lens coating and the gas emitted by the headlight bulbs was the likely cause. Lumen output has gradually decreased as the issue grows worse and both lenses become more opaque in appearance. Porsche of Arlington advised us the factory warranty had expired, as we had expected. They completed a thorough inspection of the headlight assemblies, took photos at the dealership, and further suggested we contact Porsche Cars North America to file a claim to ascertain whether a remedy could be made under 'good will' as this is undoubtedly a safety issue. Porsche Cars North America responded via e-mail and advised us that 'customer safety and satisfaction is our top priority.' They assigned a case number and informed us we would be hearing from a representative for additional information. After several weeks of phone calls, Porsche Cars North America determined that no 'good will' would be provided as this issue involves/is related to the vehicle's glass/lens and therefore excluded from any adjustments or consideration from Porsche Cars North America. We are asking NHTSA to investigate this issue for the following reasons: 1) This is a growing safety issue as lumen output is steadily decreasing 2) This is unrelated to regular service/maintenance or any culpability on behalf of the owners 3) Absent replacement, this issue cannot be corrected by the owners 4) It has been reported to be a growing issue among numerous Porsche Macan owners 5) We have exhausted our options with the dealership and Porsche Cars North America

The 2017 Porsche Macan S is unsafe to drive on the road as the vehicle goes into jerking mode while driving without any warning, the safety light came on as transmission fault. I took the vehicle to River Oaks Porsche, and they diagnosed the issue as transmission problem common with the Macan brand and the Cayenne brand, I then informed the manufacturer, and I was informed that since the vehicle had not been recalled there was nothing they could do with the defect. Since the dealership acknowledged that the issue was common with these brands, I believed that these vehicles should have been recalled for public safety.

Did an appointment weeks in advanced in Porsche McDaniels dealership in Columbia South Carolina so they can fix the pending recall about the air bag - mat sensor. They didn’t provide the service, pushing me to reschedule for more weeks. They knew I lived in a city far from the dealership… this is a serious recall and I don’t see Porsche is serious or care about it. I believe they are expecting for the recall campaign expiration date.

The contact owns a 2017 Porsche Macan. The contact stated that the front driver's side headlight failed to illuminate as needed. The vehicle was taken to an independent mechanic, who diagnosed that the front driver's side headlight needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000.

It appears some part of the steering column in my 2017 Macan has failed. The whole steering assembly has about 10mm of give in the vertical direction. This could be a serious safety hazard if the assembly comes completely loose while driving.

I fear a possible non-detection of front passenger. The “Airbag warning lamp” or “Passenger Airbag OFF” lamp is activated. I fear the front passenger airbag may not deploy in a type of a crash in which it is designed to deploy. My VIN is not falling under the AMA2 Recall campaign even though I feel it should be.

The engine oil started leaking on the timing case over bolts. The current mileage is 20500. This happened right after the regular 40,000 mile maintenance. The dealership said it's out of warranty but on a bit of research the aluminum bolts seem to break easily with a lot of similar cases.

the vehicle is hard to steer, which includes an intermittent manual to power feel in the steering so that pulling hard on the steering causes the vehicle to veer in direction of the steer. While pulling hard, the steering will suddenly feel "powered" but then immediately return to feeling manual. This puts anyone at risk in the vehicle, as it is dangerous to make turns. An appointment for diagnosis at the dealer was scheduled and was charged $185. the dealer says that the U-joint in the intermediate drive shaft is rusty and the issue is mechanical but with no clear answer as to why the problem is intermittent, in any speed, temperature, and direction. No warning/messages, the issue just appeared and got worse.

The contact owns a 2017 Porsche Macan. The contact received notification of NHTSA Campaign Number: 21V131000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

I receive a latter from Porsche Cars North America, Atlanta, Georgia, after that i went to the Porsche Dealer in Irvine, they told months ago that they where ordering the part, i went back and they just told me that they will call me when the part arrived, this is been before December of 2021.

Passenger Airbag Fault light is on and has been steadily on for 1 month. Was told my vehicle is not covered by the recall even though it is the same exact part "Passenger seat occupancy detection seat foam mat faulty, replace seat occupancy sensor." that requires repair. The repair cost is almost $4000 including waiting up to 4 weeks for the parts to come in. The maker is not offering a loaner vehicle and was advised I could drive the vehicle as is. It is unsafe to drive around with a faulty safety system especially since i commute with passengers.

The contact owns a 2017 Porsche Macan. The contact became aware that her VIN was included in NHTSA Campaign Number: 21V131000 (Air Bags) however, the local dealer and several other unknown dealers informed her that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue but did not provide any assistance. The contact had not experienced a failure. Parts distribution disconnect.

I received notice last year of a recall concerning the passenger air bag and contacted the dealer Suncoast Porsche in Sarasota immediately to schedule service. As of November they did not have parts but expected them in soon and said they would call to schedule. On January 15th I called to confirm that we were still expecting the parts at which time I was told that Porsche is no longer fixing the defective part and will only provide that service if the warning light comes on. Therefore at this time I have a defective part that I am not allowed to order a part for which leaves me with a safety hazard in my vehicle and diminishes my value as a trade-in and as a used car sale since I am not allowed to fix it. I feel that this is a serious breach of duty as far as Porsche is concerned and would like to have this addressed please.

Was driving in a parking lot when I lost all steering ability. Dealership said my vehicle had steering rack malfunction and the whole electronic steering gear had to be replaced. I was stuck in the middle of a parking lot blocking other cars without the ability to move out of the way. I can't imagine what would happen if someone had steering rack malfunction while driving on the highway. Definitely dangerous accidents waiting to happen or loss of lives. No warnings before this occured. Afterwards Power Steering Failure message appeared on the dash.

The manufacturer was unable to remedy the defect in the past 6 months despite I followed up multiple times. The respective service was also unable to provide estimated fix date as they mentioned no clear date provided by the manufacturer as to when the part will be available

The manufacturer was unable to remedy the defect in the past 6 months despite I followed up multiple times. The respective service was also unable to provide estimated fix date as they mentioned no clear date provided by the manufacturer as to when the part will be available

I have been trying to have this recall taken care of by Porsche for the last 4 months. Both Walnut Creek and Livermoore dealers have been unable to do this recall repair leaving the front passenger airbag non-functional as best I can tell. It serves no purpose to have a safety recall if there is no ability to have the recall repaired despite multiple attempts to contact the dealer. Both site inability to obtain any parts. I believe this likely poses an important safety issue for the front seat occupants.

The contact owns a 2017 Porsche Macan. The contact received a recall notification for NHTSA Campaign Number: 21V131000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Tires ware original equipment new vehicle they ware so loud after 15k miles that I thought the front bearings ware bad took it to the dealer they said all good its a tire issue something about Porsche Macan and Pirelli tires I am not the first with the problem they recommend to buy Michelin tires insane.

Porsche headquarters is unable to produce the part associated with this recall since April 2021. The dealer does not have the part either. I am unable to have passengers in vehicle causing hardship due to failure to fix recall by Porsche

This recall was issued Apr 30,2021. Despite multiple follow ups the manufacturers is not responsive and the dealer cannot provide a timeline to fix it other than saying it may be sometime in 2022. In the meanwhile, I keep getting airbag warnings and tire pressure warnings despite the car tire pressure being fine (checked pressure with a manual gauge). Manufacturer Recall NumberAMA2 NHTSA Recall Number21V-131

The power to the steering has failed causing the vehicle to be hard to steer, which includes an intermittent manual to power feel in the steering so that pulling hard on steering (during loss of power to steering) causes vehicle to veer in direction of steer. While pulling hard, the steering will suddenly feel "powered" but then immediately return to feeling manual. This puts anyone at risk in the vehicle, as it is dangerous to make turns. Appointment for diagnosis at dealer has not been scheduled yet. No other inspections have taken place. No warning/messages, issue just appeared.

The contact owns a 2017 Porsche Macan. The contact received notification of NHTSA Campaign Number: 21V131000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Takata recall. The contact owns a 2017 Porsche Macan. The contact received notification of NHTSA Campaign Number: 21V131000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.