2023 MINI COOPER SE

While driving in the rain, the car suddenly applied its brakes, all lights inside the car shut off, and the car came to a stop. The car behind hit it. The car was immediately taken to the service department at Dreyer & Reinbold MINI in Carmel, Indiana. They kept the car for 3 months and I was told the case went all the way to the manufacturer in Germany. When they were finished, they told us their tests could not "confirm" our report that the car came to a stop by itself, but their tests did show the brakes were applied and the car was hit from behind. They basically told us they did not believe my wife's account of the incident. I recently saw that this make and model of car was recalled about a year ago because the car could stall in the rain due to unsealed battery compartments, which is exactly what my wife experienced. I do not believe anyone looked inside the car at all, but merely relied on their computer analyses without interviewing my wife or any witnesses to confirm what happened.

While driving in the rain, the car suddenly applied its brakes, all lights inside the car shut off, and the car came to a stop. The car behind hit it. The car was immediately taken to the service department at Dreyer & Reinbold MINI in Carmel, Indiana. They kept the car for 3 months and I was told the case went all the way to the manufacturer in Germany. When they were finished, they told us their tests could not "confirm" our report that the car came to a stop by itself, but their tests did show the brakes were applied and the car was hit from behind. They basically told us they did not believe my wife's account of the incident. I recently saw that this make and model of car was recalled about a year ago because the car could stall in the rain due to unsealed battery compartments, which is exactly what my wife experienced. I do not believe anyone looked inside the car at all, but merely relied on their computer analyses without interviewing my wife or any witnesses to confirm what happened.

While driving in the rain, the car suddenly applied its brakes, all lights inside the car shut off, and the car came to a stop. The car behind hit it. The car was immediately taken to the service department at Dreyer & Reinbold MINI in Carmel, Indiana. They kept the car for 3 months and I was told the case went all the way to the manufacturer in Germany. When they were finished, they told us their tests could not "confirm" our report that the car came to a stop by itself, but their tests did show the brakes were applied and the car was hit from behind. They basically told us they did not believe my wife's account of the incident. I recently saw that this make and model of car was recalled about a year ago because the car could stall in the rain due to unsealed battery compartments, which is exactly what my wife experienced. I do not believe anyone looked inside the car at all, but merely relied on their computer analyses without interviewing my wife or any witnesses to confirm what happened.

The contact owns a 2023 Mini Cooper SE. The contact received notification of NHTSA Campaign Number: 24V302000 (ELECTRICAL SYSTEM); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure; however, the vehicle was taken to be repaired for an initial unknown recall for reprogramming of the battery in September of 2024. The contact then received a second notification of NHTSA Campaign Number: 24V302000 (ELECTRICAL SYSTEM) the vehicle was taken to the dealer and had been there for six weeks and had not been repaired yet. The VIN was not available.

The safety recall campaign 24V-612 is a complete farce. It states that there is a safety defect with the high-voltage battery which could cause a fire, but the "solution" proposed by the manufacturer is a software change which discharges the battery, making the car essentially useless. This is not a "solution" and I can't believe you would accept it as such.

I started the car in the morning and the screen message came up “high voltage system fault, contact your dealer to get service, you can continue to drive”. My distance available to drive on a 100% Barrett charge dropped from 100 to 20. I had the car towed to the dealer. They have not been able to determine the cause for over a month