2005 MERCURY MONTEREY Recalls, Complaints & Safety

The contact's fiancée owns a 2005 Mercury Monterey. The contact stated while his fiancée was driving at an undisclosed speed, the accelerator pedal was depressed and the vehicle failed to respond and inadvertently stopped. The contact’s fiancée pushed the vehicle over the third of a mile by herself until she received assistance to push the vehicle to a parking lot. The vehicle was hauled to the contact's residence. The contact stated that upon starting the vehicle and shifting into gear, the vehicle failed to respond. The contact, who is an independent mechanic diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 95,357.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE SLOWING DOWN THE VEHICLE WOULD NOT ACCELERATE WHEN PRESSING THE ACCELERATOR PEDAL AND WHILE SWITCHING GEARS THE VEHICLE WOULD LUNGE FORWARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND THE LOCAL DEALER FORSOM LAKE FORD (12755 FOLSOM BLVD, FORSOM LAKE CA.) WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 124,000.

I PURCHASED MY 2005 MERCURY MONTEREY IN FEB/MARCH 2018, IN JULY OF 2018 I GO OUT TO START MY VAN TO LEAVE AND NOTHING HAPPENS WONT START, SO WE LOOK UNDER THE HOOD EVERY THING SEEMS FINE, I CALL THE TOW TRUCK TO HAVE IT TOWED TO THE SHOP, OIL SPILLS OUT ALL OVER MY DRIVEWAY, THERE IS A HUGE HOLE IN THE ENGINE, SO WE HAD A USED ENGINE PUT IN MARCH 2019, SEPT 2019 I GO TO START MY VAN AND NOTHING, THIS TIME I GET OUT AND NOTICE A HUGE PUDDLE OF OIL.. WE GET DOWN TO LOOK TO SEE WHY AND YET AGAIN THERE IS ANOTHER HOLE IN THE "NEWER" ENGINE!

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT THE CARPET ON THE VEHICLE'S FLOOR WAS MOIST. ALSO, THE THIRD ROW SEAT LATCH WAS SO CORRODED THAT THE CONTACT COULD SEE THE GROUND. THE CONTACT CALLED WESTLAND FORD DEALER (801) 629-5500 (LOCATED AT 3450 WALL AVE, OGDEN, UT 84401) AND WAS INFORMED THAT THE VIN AND STATE WERE NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED WHILE SHIFTING FROM PARK INTO REVERSE. IN ADDITION, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN. RIVERTOWN FORD (1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) INDICATED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED AND THAT THE PART WOULD NEED TO BE ORDERED. IN ADDITION, IT WAS STATED THAT WATER INTRUSION CAUSED THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN A WARRANTY CAMPAIGN. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBERS: 06E056000 (FUEL SYSTEM, GASOLINE) AND 12V006000 (POWER TRAIN) AS POSSIBLE CAUSES OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT THE HATCHBACK CLOSED UNINTENTIONALLY WHILE IN USE. THE CONTACT MENTIONED THAT THE SPARE TIRE COULD NOT BE REACHED BECAUSE THE HATCHBACK FAILED TO OPERATE CORRECTLY. FOX FORD MAZDA (3560 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 956-5511) INFORMED THE CONTACT THAT A DIAGNOSTIC TEST WOULD HAVE TO BE PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TAKATA RECALL. TRAVELING ON ROAD APPROXIMATELY 45-50 MPH. TRIED RO AVOID HITTING SOME DEER WHO SUDDENLY RAN OUT FROM THE WOODS IN FRONT IF MY VAN. THE FRONT PASSENGER TIRE DEFLATED AFTER IT HIT THE DITCH. THEN THE VAN SWERVED INTO THE DITCH AND FLIPPED OVER TWICE. FRONT WINDSHIELD CAME OUT BACK WINDOW CAME OUT. ROOF OF VEHICLE WAS CRUSHED. PASSENGER SIDE WAS CRUSHED AFTER THE ROLLOVER. NONE OF THE AIRBAGS DEPLOYED.

Crash 2 injured

TL* THE CONTACT OWNED A 2005 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED AND ROLLED OVER MULTIPLE TIMES. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED LACERATIONS AND BRUISES TO THE TORSO WHILE THE FRONT PASSENGER SUSTAINED BRUISES TO THE RIGHT ARM. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN UNDISCLOSED LOCATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 110,000.

Crash 2 injured

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT THE GEARS FAILED TO SHIFT INTO DRIVE AND REVERSE WITHOUT WARNING. THE WHEELS SPUN WHEN THE FAILURE OCCURRED. IN ADDITION, THE TRANSMISSION WAS REPLACED PRIOR TO THE FAILURE BY BILL ESTES FORD (450 N NORTHFIELD DR, BROWNSBURG, IN 46112, (317) 852-2231). THE FAILURE CONTINUED AND WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE DEALER STATED THAT A MANUFACTURER RECALL HAD BEEN PERFORMED AND PROVIDED NO SOLUTION OTHER THAN STATING THAT THE TORQUE CONVERTER MAY NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, INDICATED THAT A RECALL HAD ALREADY BEEN PERFORMED, AND RECOMMENDED THE VEHICLE BE TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.

TRANSMISSION WOULD NOT GO INTO REVERSE IN DRIVEWAY. TURNED VEHICLE OFF AND RESTARTED AND IT WENT INTO REVERESE. I THEN PUT IN FORWARD GEAR AND AS I AM DRIVING DOWN ROAD THE VEHICLE DIES. NO ISSUE WITH SHIFTING BEFORE TODAY. IF I PUT THE VEHICLE IN NEUTRAL THE RPM GOES UP TO 2000. I CALLED FORD TODAY WITH VIN # AND THEY TOLD ME THIS VEHICLE HAS BEEN FIXED PER SAFETY RECALL 11S25 SUPPLEMENT #1. VEHICLE IS FULL OF FLUID AND FLUID DOES NOT HAVE A BURNT SMELL.

VEHICLE HAD SUDDEN LOSS OF MOTIVE POWER WHILE DRIVING STRAIGHT AND ACCELERATING TO 60MPH HIGHWAY SPEEDS, ALMOST CAUSING MULTI-CAR ACCIDENT. AFTER COASTING TO SHOULDER, THE TRANSMISSION WOULD NOT ENGAGE IN ANY FORWARD OR REVERSE GEAR. THIS SERIOUS SAFETY DEFECT COULD HAVE LEAD TO THE DEATH OF MYSELF AND MY FAMILY OF FIVE. TOWED VEHICLE TO THE LOCAL DEALERSHIP WHO TOLD US THEY WERE AWARE OF A RECALL FOR THE 2005 MERCURY MONTEREY REGARDING THAT ISSUE AND FORD'S RECALL CAMPAIGN NUMBER IS 11S25. THE RECALL DESCRIBED THIS EXACT FAILURE. ("SUMMARY: FORD IS RECALLING CERTAIN MODEL YEAR 2004 AND 2005 FORD FREESTAR AND MERCURY MONTEREY VEHICLES. THE TORQUE CONVERTER OUTPUT SHAFT MAY FAIL.") HOWEVER, AFTER THEY ENTERED THE VIN NUMBER FOR MY VEHICLE, THEY SAID THE RECALL WAS NOT EXTENDED TO THAT VEHICLE. THAT IS WRONG SINCE THIS IS A SERIOUS SAFETY ISSUE AND WOULD CAUSE INJURY OR DEATH. *TR

WHILE DRIVING ON A BUSY ROAD I STARTED TO LOSE POWER AND COULD NOT GO OVER 30 MPH. I COASTED HOME AND HAD TO CALL A TOW TO THE DEALERSHIP, WILLIAMSBURG FORD. THE DEALER CONFIRMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THERE HAD BEEN A RECALL ON THIS VEHICLE IN 2012 FOR THE TORQUE CONVERTER WHICH WAS REPLACED BY THE PREVIOUS OWNER. HOWEVER, IT IS OBVIOUS THAT THE DAMAGE WAS ALREADY DONE AND THE TRANSMISSION WENT OUT AT 70000 MILES WHICH SHOULD NOT HAPPEN ON ANY CAR. I SENT YOU AN EMAIL PREVIOUSLY ON THIS ISSUE AND HAVE NOT HEARD BACK. I CALLED FORD AND THEY SAID THEY WOULDN'T DO ANYTHING ABOUT IT. THIS IS NOT RIGHT AND SOMETHING SHOULD BE DONE. THEY SHOULD STAND BEHIND THEIR PRODUCT WHEN IT COMES TO SAFETY.

I WAS STOPPED AT A FOUR WAY STOP SIGN IN MY 2005 MERCURY MONTEREY. JUST AS I PRESSED ON THE GAS TO MOVE THROUGH THE INTERSECTION, THE TRANSMISSION LET GO. I WAS FORTUNATE THAT I COULD COAST OUT OF HARMS WAY. THE CAR IS NOW IMMOBLIE. THIS IS THE SECOND CATASTROPHIC TRANSMISSION FAILURE ON THIS VEHICLE. TRANSMISSION FAILED IN JULY 2012 AT 109K MILES. CAR WAS REPAIRED ACCORDING TO FORD SPECIFICATIONS. SECOND FAILURE ON 11-8-2016 AT 170K MILES. WITHOUT WARNING THE TRANSMISSION DISENGAGES AND THE CAR DOES NOT MOVE FORWARD. A SECOND FAILURE RELATED TO THE SAME ISSUE 60K MILES AFTER THE DEFECT WAS ALLEGEDLY CORRECTED IS UNACCEPTABLE.

I SUBMITTED A COMPLAINT ON THIS VEHICLE ABOUT TWO WEEKS AGO. I WANTED TO ADD SOME ADDITIONAL INFORMATION. JUST TO RECAP: THIS 2005 MERCURY MONTEREY WAS RECALLED IN 2012 FOR THE TORQUE CONVERTOR. THE JOB WAS COMPLETED AT A DEALERSHIP BY THE PREVIOUS OWNER WHEN IT HAD LESS THAN 30000 MILES. THE TRANSMISSION WENT OUT AGAIN AT 70000 MILES. TRAVELING DOWN A BUSY ROAD I LOST POWER AND COULD NOT ACCELERATE OVER 30MPH AND THE RPM'S JUMPED ERRATICALLY AND THE TRANSAXLE LIGHT CAME ON. TOWED IT TO THE DEALER THAT CONFIRMED IT WAS THE TRANSMISSION AND THEN TOWED IT TO A TRANSMISSION SPECIALIST. THEY SAID THE TRANSMISSION WAS SHOT AND REPLACED THE FOLLOWING PARTS: MASTER OH KIT, BAND, PISTON, SERVO, TORQUE CONVERTOR. THE TOTAL COST WAS $1814.00. THE MECHANIC CONFIRMED THAT THIS SHOULD NOT HAVE HAPPENED AT 70000 MILES AND JUST A FEW YEARS AFTER THE RECALL. THE ORIGINAL TORQUE CONVERTOR MUST HAVE DONE MORE DAMAGE THAN WHAT WAS REPAIRED IN 2012. I FEEL THAT FORD SHOULD PAY FOR THE TRANSMISSION REBUILD AS IT IS OBVIOUSLY A RESULT OF THE ORIGINAL RECALL.

FOR ABOUT 3 WEEKS THE CAR SHUTTERED BETWEEN 40 AND 50 MPH. THEN, WHILE DRIVING ON A BUSY ROAD TRAVELING ABOUT 45 MILES PER HOUR, I BEGAN TO LOSE POWER, THE RPM'S JUMPED ERRATICALLY, AND THE TRANSAXLE LIGHT STARTED FLASHING. I TOOK THE CAR TO WIILIAMSBURG FORD (DEALERSHIP) AND THEY DID A DIAGNOSTIC THAT INDICATED A TRANSMISSION PROBLEM 3RD AND 4TH GEAR. I CONTACTED FORD AS THERE WAS A TORQUE CONVERTOR RECALL BECAUSE OF A FAULTY PART CAUSING DAMAGE TO THE TRANSMISSION. THEY SAID THE TORQUE CONVERTOR WAS REPLACED IN AUG. OF 2012 BY THE PREVIOUS OWNER UNDER THE RECALL. IF THAT CORRECTED THE PROBLEM THE TRANSMISSION SHOULD NOT HAVE FAILED AT 70000 MILES. THE TORQUE CONVERTOR MOST LIKELY DAMAGED THE TRANSMISSION BEFORE IT WAS REPLACED AND SHORTENED THE LIFE. FORD IS TELLING ME THAT THEY WILL NOT COVER THIS SINCE THE TORQUE CONVERTOR WAS REPLACED BUT THIS SHOULD NOT HAVE HAPPENED IF IT WAS DONE CORRECTLY. *TR

PLEASE SEE ATTACHED LETTER AND INVOICE.

YOU'LL BE DRIVING DOWN THE STREET OR HIGHWAY AND IT ALL OF SUDDEN IT LOSES POWER AND THE LIGHT THAT MEANS TRANSAXLE PROBLEM HAS BEEN DETECTED AND SHIFTING MAY BE RESTRICTED. HAVE SYSTEM SERVICES IMMEDIATELY IF LIGHT REMAINS ON. I LOOKED IT UP WITH MY VIN NUMBER AND I KNOW THERE IS A RECALL DUE TO THIS PROBLEM. I LOOKED IT UP ON A SITE AND IT SAID IT HADN'T BEEN FIXED AND I CALLED ONE DEALERSHIP AND THEY SAID THEY DON'T SEE WHERE IT HAD BEEN FIXED EITHER. THEN ALL OF SUDDEN WHEN I DISCOVER ANOTHER DEALERSHIP THAT IS CLOSER TO ME A COUPLE DAYS LATER AND DECIDED TO CALL THEM TO SEE IF THEY COULD GET ME IN INSTEAD OF THE FIRST DEALERSHIP CAUSE IT WAS CLOSER TO MY HOUSE THEY ALL OF SUDDEN SAY IT WAS ALREADY HAD BEEN FIXED BACK IN 2012. WHICH IS BULL CAUSE I LOOKED IT UP ON A SITE AND IT SAID IT HADN'T AND THE FIRST DEALERSHIP ALSO SAID IT HADN'T BUT NOW TWO OR THEE SAYS LATER IT'S STRANGELY IN THE SYSTEM WHEN I CALL THE SECOND DEALERSHIP THAT I CALLED CAUSE IT WAS CLOSER. THAT IS VERY STRANGE AND IRONIC THAT ALL OF SUDDEN IT'S NOW IN SYSTEM THAT IT'S BEEN REPAIRED.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. WHILE THE VEHICLE WAS BEING SERVICED BY AN INDEPENDENT MECHANIC, IT WAS DISCOVERED THAT THE THIRD ROW SEAT DID NOT LATCH DUE TO SEVERE CORROSION ON THE REAR DRIVER SIDE WHEEL WELL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE FAILURE MILEAGE WAS APPROXIMATELY 156,000.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE CONDITION OF THE VEHICLE DID NOT SUPPORT THE INSTALLATION OF THE RECALLED PART DUE TO EXCESSIVE CORROSION IN THE WHEEL WELL OF THE REAR DRIVER SIDE OF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE STRIKER LATCH HAD PREVIOUSLY DETACHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 141,765.

DRIVING N-I 275 SUDDENLY LOST POWER AND HAD TO CROSS 4 LANES TO SAFETY SHOULDER WITHOUT CAUSING AN ACCIDENT. CALLED HUSBAND TO PICK ME UP TO TAKE ME TO WORK. THEN HE HAD TO MEET TOW TRUCK AND DRIVE TO DEALER TO REPAIR VAN. TO MAKE A SHORT DETAIL OF ALL THE PROBLEMS (THIS PROBLEM HAS HAPPENED 3 TIMES SINCE THE FIRST TIME ) (LOST TIME FROM WORK ) (TOWING CHARGES) (PAYING ALL FOR REPAIRS ) (RENTAL CARS) (TIME SPENT TO PICK-UP VAN,WAITING FOR ROAD SERVICES).THEN TOLD BY FORD MOTOR THAT MOST CHARGES WON'T BE COVERED. *TR

MY SON AND I WERE PUTTING GROCERIES IN THE BACK OF THE VAN AND THE TAILGATE FELL ON HIS HEAD. THE AUTOMATIC LIFT WOULDN'T LIFT UP. MY SON HAD TO PHYSICALLY LIFT IT UP. I CALLED THE COMPANY (MERCURY) AND REPORTED WHAT HAPPENED AND THE GENTLEMAN SAID THAT THERE WAS NO RECALL AND HE WAS SORRY THIS HAPPENED AND HUNG UP. HE WOULDN'T LET ME ASK ANY QUESTIONS. THE TAIL GATE DOESN'T OPEN AT ALL NOW. *TR

1 injured

MY 2005 MERCURY MONTEREY SHUT DOWN WHILE I WAS TRAVELING AT 65 IN HEAVY TRAFFIC. AFTER GETTING OFF THE HIGHWAY AND RESTARTING IT, THE TRANSMISSION SHIFTED HARD AND THE ENGINE MISSED. *TR

2005 MERCURY MONTEREY VAN. CONSUMER WRITES IN REGARDS TO TRANSMISSION RECALL NOTICE AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER STATED THE RECALL WAS PERFORMED ON SEPTEMBER 27, 2012. HOWEVER, ON JANUARY 7, 2013, THE CONSUMER EXPERIENCED A PROBLEM WITH FORWARD HESITATION, AND THE INABILITY TO BACK UP. THE SERVICE DEPARTMENT DETERMINED THE PROBLEM WAS ELECTRICAL AND INSTALLED A NEW BATTERY, AMONG OTHER REPAIRS, WITH A FINAL BILL OF $235.00. ON JANUARY 25, 2013, THE CONSUMER EXPERIENCED THE SAME PROBLEM AGAIN. THE SERVICE DEPARTMENT INSTALLED A NEW TURBINE SPEED SENSOR. SIX DAYS LATER, AFTER THE TURBINE WAS INSTALLED, THE CONSUMER EXPERIENCED THE PROBLEM AGAIN. THE VEHICLE WAS INSPECTED, AND THE DEALER DETERMINED THE TRANSMISSION NEEDED TO REPLACED.*JB

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT WAS DRIVING 60 MPH WHEN THIRD ROW SEATING FRAME FRACTURED. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIR. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS PURCHASED OUT OF THE STATE, IN WHICH THEY WOULD NOT ACKNOWLEDGE NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE APPROXIMATE FAILURE MILEAGE WAS 170000.

IT WAS RAINING AND MY VEHICLE KEPT GOING INTO NEUTRAL AND STALLING. I'D PRESS THE GAS, NOTHING WOULD HAPPEN. IT WOULDN'T GO INTO REVERSE. WHEN I PUT IT IN NEUTRAL THE ENGINE JUST REVVED UP. PUTTING IT PARK WAS OK. CHECK ENGINE CODES P0715 AND P0340 APPEARED. A FLASHING CHECK ENGINE LIGHT (!), AND SOLID CHECK ENGINE LIGHT APPEARED. PUTTING IN DRIVE, IT WOULD ONLY GO INTO 3RD GEAR. 1ST GEAR WORKED IF I MOVED THE PRNDL TO 1. REVERSE DIDN'T WORK AT ALL. I COULD HAVE EASILY BEEN KILLED IF THIS HAPPENED WHILE DRIVING ANYWHERE BUT MY NEIGHBORHOOD. THIS IS DIFFERENT FROM THE RECENT TORQUE CONVERTER RECALL THAT IS ALSO SCARY AND ALSO RESULTS IN LOSS OF FORWARD MOMENTUM. MY PROBLEM IS WITH THE PCM. THE DEALER PERFORMED DIAGNOSTICS AND REPAIRS ACCORDING TO FORD'S TSB 06-14-10 WHICH INDICATES THIS IS A COMMON PROBLEM ON ALL 1999-2007 FORD VANS. IF THEY'VE KNOWN ABOUT THIS FOR 7 YEARS, AND IT AFFECTS NEARLY A MILLION VEHICLES, WHY HASN'T IT BEEN RECALLED? SURELY NHTSA HAS RECEIVED COMPLAINTS ABOUT THIS. I HAVE A FRIEND WHO HAD THIS HAPPEN ON HER 2004 FORD VAN WITHIN THE LAST YEAR. SHE ALSO LOST REVERSE AND THE CAR WOULD LIMP IN DRIVE JUST LIKE MINE DID. THE REPAIR SHOP KNEW EXACTLY WHAT TO DO AND REPAIRED HER PCM. I'VE ASKED HER TO FILE A NHTSA COMPLAINT AS WELL. THIS IS A SAFETY CONCERN. I PAID MY FORD DEALER TO FIX BECAUSE MY SAFETY IS AT STAKE, AND OBVIOUSLY BECAUSE THE VEHICLE WAS PERFORMING SUB-PAR, BUT I FEEL THIS PARTICULAR ISSUE SHOULD BE COVERED BY FORD, NOT BY THE CUSTOMER, JUST AS WAS DONE WITH THE RECENT REAR SEAT RUST AND TORQUE CONVERTER RECALLS ON THIS SAME VEHICLE. THIS IS NO DIFFERENT. IT IS BEYOND NORMAL WEAR AND TEAR. *TR

I HAVE OWNED THE MERCURY MONTERY FOR SIX YEARS AND HAVE HAD NOTHING BUT PROBLEMS. THE BIGGEST PROBLEM IS A TORQUE CONVERTER THAT HAS BEEN REPLACED. FORTUNATELY, I WAS TRAVELING FROM NORTH FLORIDA IN 2009 WHEN THE VAN SUDDENLY JUST STOPPED ACCELERATING...I HAD TO COAST TO THE SIDE OF THE INTERSTATE...WITH TWO OTHER WOMEN IN THE CAR BESIDE MYSELF. THE VAN HAD TO BE TOWED AND A TORQUE CONVERTED REPLACED. THE SECOND INCIDENT...SAME THING DIFFERENT LOCATION. I WAS REIMBURSED FOR THE TORQUE CONVERTER LAST YEAR DE TO A RECALL...HOWEVER, NOW IT HAS A MAJOR PROBLEM OF NOT ACCELERATING....AFTER SOMETIMES 30 MPH AND 70 MPH....I HAVE TO LET OFF THE GAS AND HIT IT AGAIN....THIS IS CONTINUOUS ...VERY FRUSTRATING...VERY COSTLY...AND VERY DANGEROUS ISSUE..THAT IS MY MOST IMPORTANT POINT...VERY DANGEROUS...IT JUST STOPS WITHOUT NOTICE! I WOULD LIKE TO KNOW WHAT CAN BE DONE TO FIX THIS PROBLEM WITHOUT ME ABSORBING THE COST...AS IT IS VERY OBVIOUS ...THIS IS A FAULTY, DANGEROUS VEHICLE! PLEASE ....PLEASE CONTACT ME TO INFORM ME OF WHAT CAN BE DONE. I HAVE LESS THAN A YEAR OF PAYMENTS ON THIS VEHICLE...AND AT THIS POINT DON'T FEEL SAFE DRIVING LONG DISTANCE OR ANYWHERE ELSE IN THE VAN. *TR

MULTIPLE TIMES LOSS OF POWER AND ABILITY TO DRIVE. RPM'S JUMPED ALL OVER AND VEHICLE WOULD STALL OR NOT START AT ALL. IN AND OUT OF SHOP OVER 2 MONTHS LEAVING ME WITHOUT A VEHICLE OR DRIVING A LOANER CAR. FINALLY REPLACED PCM AND WIRING HARNESS. NOT EVEN A YEAR LATER THE EXACT SAME PROBLEM IS OCCURRING AGAIN AND WARRANTY IS EXPIRED. ALSO FOUND OUT ANOTHER VEHICLE WAS IN THE SHOP AT THE SAME TIME WITH THE SAME PROBLEM. *TR

MY WIFE WAS LEAVING WORK, WHEN SHE ATTEMPTED TO DRIVE HER VAN HOME THE VAN WOULD NOT GO INTO GEAR AND KEPT STALLING. I JUST THANK GOD THAT THIS DIDN'T HAPPEN WHILE SHE WAS ON THE INTERSTATE. SHE WORKS PART TIME FOR A FORD DEALER AND WE WERE ABLE TO ROLL THE VAN AROUND TO THE SERVICE AREA. THREE DAYS LATER THE SERVICE WRITER NOTIFIED US THAT IT WAS A DEFECTIVE PCM MODULE. APPARENTLY THERE IS A KNOWN DEFECT THAT BECAUSE OF A DESIGN FLAW WATER IS ABLE TO DRIP ONTO THE CONTROL MODULE THUS SHORTING IT OUT AND RENDERING THE CAR USELESS. I READ SEVERAL COMPLAINTS ON LINE AS WELL AS DISCOVERING THAT FORD KNOWS ABOUT THIS CONDITION AND EVEN HAS A TSB OUT CONCERNING THIS SITUATION. I CALLED FORD AND EXPLAINED WHAT HAPPENED AND EVEN MENTIONED THE KNOWN TSB. THEY WERE NOT VERY SYMPATHETIC AND WOULD DO NOTHING TO HELP ME OUT. WHEN I SAID I WAS GOING TO FILE A COMPLAINT WITH THE NHTSA THEY INVITED ME TO DO SO. THE NEEDED REPAIR IS GOING TO RUN ME ROUGHLY 800.00 DOLLARS TO FIX. I HAVE TO PUT OUT MY HARD EARNED MONEY TO FIX SOMETHING THAT FORD IS AWARE OF BY THE EXISTENCE OF THEIR OWN TSB. I DO NOT FEEL I SHOULD BE FINANCIALLY RESPONSIBLE FOR FORD'S MISTAKE, THE DEALER SHOULD HAVE OFFERED TO FIX IT FOR FREE REGARDLESS OF BEING OUT OF WARRANTY. WE HAVE BEEN VERY INCONVENIENCED BY THIS BEING ONE CAR DOWN. THERE ARE SEVEN FORDS IN OUR FAMILY AND I HAVE OWNED FORDS ALL MY LIFE. I PREVIOUSLY LOST A LOT OF MONEY ON A 99 WINDSTAR THAT LOST IT'S TRANSMISSION AT 80K. I WILL MORE THEN LIKELY BUY ANOTHER FORD BUT I HAVE TO SAY THAT I AM TOYING WITH THE IDEA OF SWITCHING TO ANOTHER BRAND, ONE THAT STANDS BEHIND THEIR PRODUCT INSTEAD OF TURNING THEIR BACKS ON A LOYAL CUSTOMER. OTHER MANUFACTURES OFFER 100K OR TEN YEAR WARRANTIES, WHY CAN'T FORD? I FIRMLY BELIEVE THAT MYSELF ALONG WITH OTHERS WITH THIS SAME PROBLEM SHOULD BE COMPENSATED BY FORD, THEY ARE CLEARLY NEGLIGENT IN THIS SITUATION. *TR

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE MISFIRED AND CAUSED THE VEHICLE TO BE JOLTED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. AFTER DIAGNOSIS, THEY ADVISED HIM THAT WATER WAS ENTERING THE PCM AND CAUSING THE FAILURE. THE VEHICLE WAS REPAIRED BY THE PCM BEING RESEALED AT THE CONNECTOR. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. THE CURRENT MILEAGE WAS APPROXIMATELY 65,000. THE VIN WAS UNAVAILABLE.

LATCHING ANCHOR FOR THIRD ROW SEAT IS WELDED TO SIDE OF THE VEHICLE. TRIED TO LATCH SEAT AND THE ENTIRE ANCHOR ASSEMBLY BROKE AWAY DUE TO RUST. DEALER RECOMMENDED AUTO BODY REPAIR SHOP. TOOK TO 3 SHOPS INCLUDING CARTAR, WHO ALL RECOMMEND REPLACING ENTIRE REAR QUARTERPANEL WITH SALVAGED PARTS. ESTIMATES WERE $5,000 AND UP. COST OF REPAIR EXCEEDS VALUE OF VEHICLE, SO THE 3RD ROW SEATS CAN NO LONGER BE USED. *TR

2005 MERCURY MONTEREY. CONSUMERS WRITES IN REGARDS TO RECALL CONCERNING TRANSMISSION TORQUE CONVERTER *TGW THE CONSUMER WAS INFORMED THAT PARTS WOULD BE AVAILABLE IN THE 2ND QUARTER, WHICH HAS SINCE PASSED AND THE PARTS ARE STILL NOT AVAILABLE. RECALL # 12V006000. *JB

STALL ENGINE WITH NO POWER FOR FORWARD OR REVERSE. MALFUNCTION INDICATOR COMES ON AND THE VEHICLE WILL NOT START FOR MORE THAN COUPLE SECONDS. MULTIPLE ABS AND DRIVE CODES BASED ON THE EEC TEST. REPAIR SHOP INSPECTS THE VEHICLE AND FOUND WATER INTRUSION TO THE POWERTRAIN CONTROL MODULE (PCM) AND THE CONNECTOR PINS WHERE SHORT OUT. *TR

I RECEIVED A RECALL NOTICE - 11S25/NHTSA RECALL 12V-006 IN MARCH, 2012. THIS RECALL RELATES IS REGARDING A WORN SPLINE IN THE TRANSMISSION TORQUE CONVERTER. FORD CLAIMS PARTS WOULD BE IN 2ND QUARTER OF 2012. I CALLED MY DEALER, AND TOLD PARTS WILL NOT BE IN UNTIL 1ST WEEK IN JUNE. WAITED. CALLED DEALER AND FORD - PARTS NOW WILL BE IN THE END OF JUNE. SO I CALLED [XXX] AT VEHICLE SAFETY HOTLINE CASE # [XXX] AND MADE COMPLAINT. CALLED FTC ON 6/7/12 AND ALSO MADE COMPLAINT. REFERENCE # [XXX]. JUNE AND THEN JULY CAME AND WENT - NO PARTS. AUGUST - I RECEIVE A LETTER FROM FORD STATING THE PARTS ARE IN, AND THEY WANT TO HAVE THE "RECALL PERFORMED AS SOON AS POSSIBLE" CALLED MY FORD DEALER THE DAY THE LETTER ARRIVED- THEY CLAIM THEY DO NOT HAVE THE PARTS YET, AND THEY WOULD CALL. IT IS SEPTEMBER 4. LABOR DAY HAS COME AND GONE - NO FIXED VAN. OBVIOUSLY THEY SAY RECALL, BUT HAVE NO INTENTION OF FIXING MY VEHICLE. FEBRUARY 19, 2009 MY VAN BROKE DOWN. I NEEDED TO REPLACE MY TRANSMISSION DUE TO "ELECTRONIC TRANSMISSION DIAG NO PUMP PRESSURE HAS INTERNAL BROKEN PART NEED TO R&I TRANS-AXLE. FOUND STRIPPED PUMP SHAFT INTO TORQUE. REPLACED TORQUE CONVERTER" THIS COST ME $1829.60. I STILL HAVE THE ORIGINAL RECEIPT. MY DEALER IS CLAIMING I CANNOT EVEN SUBMIT THIS BILL TO FORD FOR "POTENTIALLY" REIMBURSEMENT, (BY A FORD COMMITTEE OF COURSE) FOR THIS UNTIL MY VAN IS WORKED ON - ONCE HE PARTS FROM THE RECALL ARE IN. I FEEL I HAVE PAID FOR THIS RECALL ALREADY, AND AM BEING TOTALLY SCREWED. PLEASE ADVISE. THANK YOU FOR YOU TIME - INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2005 MERCURY MONTEREY. CONSUMER STATES PROBLEM WITH VEHICLE TRANSMISSION *TGW THE CONSUMER STATED THE TRANSMISSION WAS SERVICED AT 75,000 MILES THREE MONTHS AGO. THE CONSUMER RECEIVED A LETTER FROM FORD STATING THE TORQUE CONVERTER MAY FAIL DUE TO WORN GEARS IN THE CONVERTER. THE LETTER ALSO STATED THE PARTS WERE NOT AVAILABLE AND HE WOULD BE CONTACTED WHEN THEY BECAME AVAILABLE. HOWEVER, ON JULY 10, 2012 THE CONSUMER WAS TRAVELING ON THE INTERSTATE WITH THE CRUISE CONTROL SET ON 68 MPH, WHEN SUDDENLY THE VEHICLE LOST POWER AT ABOUT 200 YARDS FROM AN EXIT RAMP. HE WAS ABLE TO COAST OFF THE INTERSTATE TO A SAFE PLACE AND HAD THE VEHICLE TOWED TO THE DEALER. AFTER THE TORQUE CONVERTER WAS REPLACED, THE TECHNICIAN STATED THE SECOND GEAR IN THE TRANSMISSION WENT OUT. *JB

2005 MERCURY MONTEREY. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR TRANSMISSION REPLACEMENT *TGW THE CONSUMER STATED HE RECEIVED A CHECK FROM FORD MOTOR COMPANY FOR $1,450.00 TO COVER THE EXPENSE OF REPLACING THE TRANSMISSION. HOWEVER, THE CONSUMER STATED HE PAID $ 2077.11 AND WOULD LIKE THE ENTIRE AMOUNT TO BE PAID. *JB

MY VAN BEGAN TO LOSE POWER AT CERTAIN SPEEDS, ALMOST SKIPPING AT TIMES. I TOOK THE VAN TO MY PERSONAL MECHANIC, WHOM INVESTIGATED THE ISSUE FOR 4 DAYS, AND RULED OUT THE ENGINE, HE STATED THAT IT WAS THE TRANSMISSION. A FEW DAYS LATER, I RECEIVED A RECALL NOTICE FROM FORD INFORMING ME THAT THE VEHICLE WAS COMING UNDER RECALL FOR THE TORQUE CONVERTER. APPROXIMATELY 3 WEEKS AGO, I TOOK THE VEHICLE TO THE FORD DEALERSHIP AND ASKED THEM TO INVESTIGATE. THE DEALERSHIP OPENED AT 7 AM, AND WHEN THEY CALLED ME AT 7:29 AM, THEY SWORE IT WAS NOT THE TRANSMISSION. THEY CLAIMED IT WAS THE MOTOR AND COULD NOT PIN POINT ANY SPECIFIC REASON AS TO WHY. THEN THEY CLAIMED THAT THE #6 PLUG WAS MISFIRING 16% OF THE TIME?? I CONSULTED WITH MY MECHANIC AND HE STATED VERY CLEARLY THAT IF THAT WAS TRUE, MY CHECK ENGINE LIGHT WOULD COME ON AND STAY ON. IT HAS NOT. THE VEHICLE CONTINUES TO WORSEN EVERY DAY WITH THE SKIPPING OR STUTTERING. IM NOW ONLY GETTING 13 MPG WHETHER IN TOWN OR ON THE HIGHWAY. I DON'T KNOW WHETHER TO TAKE IT TO A TRANSMISSION SPECIALIST TO CONFIRM OR NOT. APPARENTLY, FROM WHAT I HAVE RESEARCHED, FORD DOES NOT WANT TO HONOR THEIR RECALL, AND IS USING THE SCAPE GOAT, " YOUR VEHICLE IS OUT OF WARRANTY, SO YOU HAVE TO PAY. " *TR

OUR TORQUE CONVERTER/TRANSMISSION FAILED ON OUR 2005 MONTEREY. MY WIFE WAS DRIVING THE VEHICLE ON ROUTE 1 IN EDISON, NJ AND IT LOST ALL GEARS. I CALLED FOR EMERGENCY TOWING (IT WAS A SATURDAY EVENING 4/21) AND HAD IT BROUGHT TO A REPAIR SHOP. I WENT TO FORD'S WEB SITE TO SEE IF THERE WAS A RECALL. I ENTERED THE VIN AND NO RECALL SHOWED UP. NONE. SO, I PROCEEDED TO HAVE THE REPAIR SHOP START TO WORK ON IT ON (4/23). NOW I FIND THAT THERE IS A RECALL (4/26) VIA A SHADY, INTENTIONALLY MISLEADING EMAIL FROM FORD. FORD'S CUSTOMER SERVICE HAS BEEN EVASIVE AND NOT HELPFUL. THEY TOLD ME THAT LATER IN THE YEAR TORQUE CONVERTERS WOULD BE AVAILABLE FOR THE REPLACEMENT, BUT MINE HAS UNFORTUNATELY ALREADY FAILED. FURTHERMORE, IF WE HAD KNOWN THAT THERE WAS A RECALL, WE WOULD HAVE HAD IT TOWED TO A FORD DEALER, NOT A LOCAL SERVICE SHOP. BUT THEIR WEB SITE SPECIFICALLY SAID THAT NO RECALL EXISTED FOR THE VEHICLE. WE NOW HAVE A VEHICLE 90 MILES AWAY FROM OUR HOME IN A REPAIR SHOP THAT IS GOING TO NEED MAJOR WORK AND THE VAN ONLY HAS 68,000 MILES ON IT. FORD HAS FAILED TO HELP US WITH THIS. WE HAVE 5 CHILDREN AND THIS IS OUR ONLY FAMILY VEHICLE. THEY SOLD A FAULTY PRODUCT, ACKNOWLEDGED IT AND STILL WILL NOT HELP US WITH IT. *TR

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED, THE CONTACT DEPRESSED THE BRAKES BUT THE VEHICLE WOULD NOT RESPOND. AFTER UTILIZING THE PARKING BRAKE, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THAT WATER HAD ENTERED THE WIRING OF THE COMPUTER SYSTEM AND CAUSED THE FAILURE. THE TECHNICIAN DRIED THE WIRING BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER AGAIN, WHERE THE TECHNICIANS REPLACED THE COMPUTER BUT THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THERE WAS ALSO A FAILURE WITH THE REAR PASSENGER SIDE SLIDING DOOR, WHICH WOULD SPORADICALLY OPEN WITH THE VEHICLE PARKED AND THE KEY REMOVED FROM THE IGNITION. IN ADDITION, THE FUEL LEVEL GAUGE DISPLAYED AN INACCURATE AMOUNT OF FUEL AND ALL OF THE INSTRUMENT PANEL LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 5/11/12 *CN THE CONSUMER STATED THE COMPUTER ALSO WAS WET AND CAUSED SYSTEM FAILURE IN FEBRUARY 2010. IT WAS REPLACED THEN. LAST BRAKES TWICE. MARCH 12, 2012 VEHICLE WOULD NOT REVERSE AND RACED IN NEUTRAL, TORQUE CONVERTER FAILED. HANDICAP LIFT FAILED. UPDATED 06/14/2012 *JS