2023 MERCEDES-BENZ EQE 500

10 recalls — 6 complaints — 43 TSBs

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 C300, AMG C43, S580e, S580, Maybach S580, Maybach S680, AMG SL43, AMGSL63, GLC300, EQE350, EQE500, EQS450, EQS580, AMG EQS, 2023 S500, AMG SL55, AMG EQE, 2024 E350, E450, AMG C63e S, CLE300 Coupe, CLE450 Coupe, and GLC300 Coupe vehicles. ... Read more

Consequence

An 80-Amp fuse that fails can result in a sudden loss of drive power or a loss of critical safety functions such as the restraint systems or instrument cluster, increasing the risk of a crash or injury. Additionally, there could be an increased risk of a fire.

Remedy

Dealers will replace the main fuse boxes, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024030008.

31,848 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Defect Description

Consequence

Remedy

31,848 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Defect Description

Consequence

Remedy

31,848 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Defect Description

Consequence

Remedy

31,848 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Defect Description

Consequence

Remedy

31,848 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Defect Description

Consequence

Remedy

31,848 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Defect Description

Consequence

Remedy

31,848 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Defect Description

Consequence

Remedy

31,848 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

STRUCTURE:FRAME AND MEMBERS

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 AMG EQE, EQE 500, and EQE 350 vehicles. The absorbers in the roof frame may not be secured properly and can detach during window air bag deployment.

Consequence

In the event of a crash with window air bag deployment, detached absorbers can strike vehicle occupants and increase their risk of injury.

Remedy

Dealers will replace the absorbers, free of charge. Owner notification letters were mailed September 1, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023080004.

10 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

STRUCTURE:FRAME AND MEMBERS

Defect Description

Consequence

In the event of a crash with window air bag deployment, detached absorbers can strike vehicle occupants and increase their risk of injury.

Remedy

10 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

Complaint Statistics

6 total complaints 1 crashes

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	2
ENGINE	1
POWER TRAIN	1
TIRES	1
SERVICE BRAKES	1

Incident date: Apr 8, 2025

I was in bumper-to-bumper traffic traveling West on Interstate 376 in Pittsburgh, PA. The weather was clear and cool, and the pavement where I was driving was dry. I was proceeding through the Fort Pitt tunnel outbound. Given that traffic was stop and go and moving very slowly, I switched my reco... Read more

Crash

Incident date: Mar 5, 2024

The contact owns a 2023 Mercedes- Benz EQE 500 equipped with Pirelli Tires, Tire Line: P-Zero All Season, Tire Size: 255/40/R20, and DOT Number: 1931H811J. The contact stated while driving at an undisclosed speed over a bump, the tires had either experienced a blow out or blisters. The contact state... Read more

Incident date: Sep 23, 2024

At 0820 AM on Monday, 23 SEP 24 while traveling South on interstate 95/495 in rush hour traffic the vehicle lost complete power and 3-4 messages appeared in the display. I recall one saying the rear differential is inoperable. I turned on the emergency flashers and was fortunate to allow the car to ... Read more

Incident date: Sep 23, 2024

Incident date: Jun 3, 2024

The contact owns a 2023 Mercedes-Benz EQE500. The contact stated that while driving approximately 45 MPH, the vehicle lost propulsion and stalled. Moments later, the contact was able to restart the vehicle and continued driving. The next day the vehicle was driven to the local dealer who determined ... Read more

Technical Service Bulletins — 2023 MERCEDES-BENZ EQE 500

43 manufacturer communications from 28 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	16
010000 STEERING	4
160000 STRUCTURE	4
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT	3
134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY	2
170000 LATCHES/LOCKS/LINKAGES	2
162800 STRUCTURE:BODY:HOOD	1
176100 LATCHES/LOCKS/LINKAGES:HOOD:LATCH	1

110000 ELECTRICAL SYSTEM

During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed

110000 ELECTRICAL SYSTEM

Mercedes-Benz AG (??A?A?MBAG??A?A?), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2023 C-Class, EQE, EQS, GLC, S-Class, and SL (206, 294, 295, 296, 297, 254, 223, and 232 platform) vehicles, there is a

010000 STEERING

The steering wheel generates grinding noises between the steering wheel and steering column switch module during steering maneuvers See example file in the attachments area: Lenkrad-Schleifger??A?usch_SteeringWheel-GrindingNoises.mp4 T

010000 STEERING

Noises in the steering column area when steering. Under analysis. Check which area of the steering column the noises occur in. Do the noises tend to occur at the bottom in the driver footwell or do they tend to occur in the area of t

110000 ELECTRICAL SYSTEM

No audio is output either in radio mode, or with media playback via app, Bluetooth or USB. In such cases, "Playback not active" is shown in the display. Mute line between communication module N112/2 and sound control unit N40/3. Chec

110000 ELECTRICAL SYSTEM

Plug and Charge does not work for vehicles from model series X294. Vehicles with a manufacturing date SOP up to October 16, 2023 are affected. AMG vehicles are not affected Plug and Charge certificates are no longer installed on the ve

220000 SEATS

Crease formation on genuine leather seat covers in vehicles with low mileage ??A?A? Objects left on the seats for extended periods of time (pressure marks). ??A?A? Objects wedged between the seat backrest and seat cushion (e.g. seat bel

010000 STEERING

Control unit N68 - electric power steering Fault P063544 - The electric power steering has a malfunction. There is a fault in the data memory. with fault freeze frame data "Mon_ID 320" in the "stored" status stored in the fault memory of

110000 ELECTRICAL SYSTEM

Mercedes-Benz AG (??A?A?MBAG??A?A?), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-24 C-Class, EQE, EQS, S-Class (206, 294/295, 296/297 and 223 platform) vehicles, the inductive charging system software doe

110000 ELECTRICAL SYSTEM

Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-24 C-Class, EQE, EQS, S-Class (206, 294/295, 296/297 and 223 platform) vehicles, the inductive charging system software does not corr

110000 ELECTRICAL SYSTEM

Mercedes-Benz AG (??A?A?MBAG??A?A?), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023-2024 EQE SUV (294 platform) vehicles, the software for the powertrain control unit (PTCU) may not meet current productio

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

Mercedes me connect services inoperative (me-Call, Remote Status, etc.). Mercedes me services - activation not possible. Notes: - In the quick test, no fault code and no event code is stored in the RAMSES control unit (N112/2). The SIM

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

110000 ELECTRICAL SYSTEM

Mercedes-Benz AG (??A?A?MBAG??A?A?), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-23 C-Class, EQS, S-Class, SL, EQE, GLC (206, 296, 297, 223, 232, 294, 295, 254 platform) vehicles, the head unit software w

118000 ELECTRICAL SYSTEM:SOFTWARE

100000 POWER TRAIN

Noises of 26th engine order from the transmission gearing Perform software update for control unit "N127 - drivetrain (PTCU)". If the noises continue even after a successful software update, please do not exchange any parts. The cause

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

12V message in IC when starting the vehicle. SW updates need to be performed. Follow the guided test for FC U116000 in N73/3*1 EIS CU. Perform the SW checks and updates. Fully charge both 12V and 48V batteries. After, perform a few

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Phone call log is not shown in the MBUX display. If the telephone connects with the head unit again, the call log may not be sent. Current software release for the A26/17 - MBUX multimedia system (Head unit) Currently there is no rem

110000 ELECTRICAL SYSTEM

170000 LATCHES/LOCKS/LINKAGES

When operating a control point to open the trunk lid or the tailgate, the trunk lock unlocks, but there is no actuation of the trunk control/tailgate control drive unit (M51/3). Faulty microswitch signal of trunk lock. In the event of

162500 STRUCTURE:BODY:TAILGATE

160000 STRUCTURE

162322 STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR

Flush door handle needs to be pulled on with increased force in order to open the door manually. Turning angle sensor lever is broken. Replace the bearing bracket of the flush door handle.

170000 LATCHES/LOCKS/LINKAGES

Flush door handle needs to be pulled on with increased force in order to open the door manually. Turning angle sensor lever is broken. Replace the bearing bracket of the flush door handle.

162300 STRUCTURE:BODY:DOOR

Flush door handle needs to be pulled on with increased force in order to open the door manually. Turning angle sensor lever is broken. Replace the bearing bracket of the flush door handle.

134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY

Sliding sunroof panel of panoramic sliding sunroof reversed (temporarily, once, multiple times) during closing process without entrapment event. It is not possible to save the relearning process for force progression after each actuatio

160000 STRUCTURE

110000 ELECTRICAL SYSTEM

Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2024 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) vehicles,

160000 STRUCTURE

Sliding sunroof panel of panoramic sliding sunroof reversed (temporarily, once, or multiple times) during closing process, without entrapment event. Sensitive parameterization of the automatic reversing function of the panoramic roof in

134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY

110000 ELECTRICAL SYSTEM

Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021-2023 EQE, EQS, EQS SUV, and S-Class (223, 295, 296, and 297 platform) vehicles, the software of the sound system does not correspond wi

176100 LATCHES/LOCKS/LINKAGES:HOOD:LATCH

Complaint Technicians have reported the interior hood release lever (red) missing from vehicle. Do not retrofit hood release lever as the part has been blocked for all EVA2 vehicles. Cause Production change. Hood latch system no longer

162800 STRUCTURE:BODY:HOOD

160000 STRUCTURE

110000 ELECTRICAL SYSTEM

Complaint Brief connectivity interruptions when using Apple CarPlay over Wi-Fi, for example when driving underneath toll bridges. Cause There may be interruptions to WiFi as a result of external interference. This is particularly observ

110000 ELECTRICAL SYSTEM

Complaint Wireless charging start/charging behavior of iPhone 14 is not optimal Cause Change in iPhone software (iOS) Remedy There will be optimized software for iPhone 14 iOS (target date 05/2023). This LI will be updated when the so

130000 VISIBILITY

Complaint The mirror glass of the outside mirror is actuated in the wrong direction when retrieving the memory position or retrieving the position of the curb detection automatic system. Left outside mirror: Left/right actuation swapped

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Complaint Customer states that the Hyperscreen Passenger Display (A40/26) may show dark, pixelated images when the display is starting up or shutting off (see attached picture). The complaint is not present when the display is in use and

110000 ELECTRICAL SYSTEM

010000 STEERING

Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams.

MERCEDES-BENZ EQE 500 — All Years Overview

Complete safety history for the MERCEDES-BENZ EQE 500 across all model years (2023–2024).

32 Total Recalls

8 Total Complaints

0 Investigations

1 Reported Crashes

0 Reported Fires

0 Reported Deaths

MERCEDES-BENZ EQE 500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2024	22	2	View
2023 (current)	10	6

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View