Complaint Statistics
35 total complaints
2 crashes 2 injuries
Top Reported Components
| Component | Complaints |
|---|
| SERVICE BRAKES | 15 |
| AIR BAGS | 6 |
| ENGINE | 6 |
| SUSPENSION | 2 |
| VISIBILITY:SUN/MOON ROOF ASSEMBLY | 1 |
| VEHICLE SPEED CONTROL | 1 |
| TIRES:VALVE | 1 |
| EXTERIOR LIGHTING | 1 |
| SEAT BELTS | 1 |
| POWER TRAIN | 1 |
Incident date: May 13, 2020
TL* THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT STATED THAT WHILE THEIR SON WAS DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WATER PUMP FAILED CAUSING COOLANT TO MIX WITH
... THE ENGINE OIL AND DAMAGED THE ENGINE. THE CONTACT THEN TOOK THE VEHICLE TO QUIRK MAZDA (99 MCGRATH HWY, QUINCY, MA 02169, (617) 773-8000) WHO CONFIRMED THE PREVIOUS DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY OR RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 108,000. VIN NOT AVAILABLERead more
Incident date: Jun 1, 2019
BRAKE BOOSTER WENT OUT. ALMOST CAUSING AN ACCIDENT BECAUSE THE BRAKES WENT STIFF. I ABSOLUTELY CAN NOT BELIEVE THIS ISN'T A RECALL. I GUESS IT TAKES A SERIOUS INJURY OR LAWSUIT TO BECOME A LAWSUIT. I WAS TOLD BY MECHANIC TI HAVE TO HAVE REPAIRS AT DEALER. DEALER IS IMPOSSIBLE TO GET A HOLD OF FOR AN
... APPOINTMENT. I TOLD THEM NEEDS TO BE FIXED ASAP AND THEY BOOKED ME A WEEK OUT!! SO UPSET I DROVE AND SUDDENLY BRAKES STIFFNESS. COULD BARELY APPLY PRESSURERead more
Incident date: Jun 8, 2019
AS NOTED BY MANY ON THIS SITE, I EXPERIENCED A SCARY BRAKE BOOSTER FAILURE. COMPLETE LOSS OF POWERED BRAKES WHICH PUT MY WHOLE FAMILY IN DANGER. THIS IS A FAMILY CAR AND I HAVE SMALL CHILDREN SO THIS IS APPALLING THAT MAZDA WOULD NOT ISSUE A RECALL FOR THIS PROBLEM. I SEE THAT THERE WAS A TSB AND
... ASSOCIATED EXTENDED WARRANTY PERIOD FOR THIS ISSUE BUT AS MANY HAVE NOTED ON THIS SITE, THE TRUE FAILURE TENDS TO OCCUR AFTER THE 7 YEAR WARRANTY PERIOD. I ACTUALLY STARTED NOTICING SOME ISSUES WITH THE BRAKING ON THIS VEHICLE YEARS AGO, BUT ASSUMED THAT IT JUST NEEDED NEW BRAKE PADS AND ROTORS AS THE CAR WAS GETTING OLDER. IF I HAD RECEIVED SOME TYPE OF COMMUNICATION FROM MAZDA OR NHTSA, THEN I WOULD HAVE KNOWN THE TRUE ISSUE DURING THE EXTENDED WARRANTY. I ONLY HAVE 77,000 MILES ON THIS CAR, BUT SINCE IT IS OLDER THAN 7 YEARS... MAZDA REFUSES TO ADDRESS THE PROBLEM OR TAKE ACCOUNTABILITY FOR THIS QUALITY DEFECT. I PAID FOR THE REPAIR MYSELF. MAZDA HAS LOST A LOYAL CUSTOMER. SHAME ON THEM FOR PUTTING DRIVERS AND THEIR FAMILIES KNOWINGLY AT RISK AND NOT DOING THE RIGHT THING.Read more
Incident date: May 20, 2019
AFTER OWNING THE VEHICLE FROM THE DEALERSHIP THAT I BOUGHT IT FROM THE POWER BOOSTER BRAKING SYSTEM IS HAVING MALFUNCTIONS I OWN THE VEHICLE FOR 8 MONTHS LOOKING INTO RECALLS ON THIS VEHICLE IT SHOWS THAT THEY WERE DOING RECALLS ON THIS SYSTEM FOR THIS CAR APPROXIMATELY 4 YEARS AGO AND NOW I BOUGHT
... THE CAR AND THEY'RE SAYING THAT IS OUT OF THE EXTENDED WARRANTY. IF I WOULD HAVE KNOWN THIS BEFORE I PURCHASE THE CAR I WOULD HAVE NEVER BOUGHT IT IT SEEMS TO BRAKE BOOSTER SEEMS TO HAVE A CRACKED THAT SEEMS TO LEAK AIR WHICH CAUSES THE BRAKES TO MALFUNCTION AND CAN CAUSE AN ACCIDENT I FEEL THIS IS A VERY SERIOUS SITUATION AT HAND HERE AND THAT I NOT KNOWING WHAT WAS THE ISSUE SHOULD NOT BE RESPONSIBLE FOR A PROBLEM THAT THE BAD FACTION DOES NO DOES EXIST AND SHOULD BE REPLACED BY THE MANUFACTURER OR FEES AND SERVICERead more
Incident date: Jan 12, 2019
ON JAN 12, 2019 WE WERE DRIVING HOME AND WITHOUT WARNING THE TEMPERATURE GAUGE SPIKED AND THE CHECK ENGINE LIGHT CAME ON. THE ENGINE STOPPED AND I WAS ABLE TO GET THE VEHICLE OFF THE ROAD. I LOOKED TO SEE THE COOLANT RESERVOIR WAS EMPTY. I WAS ABLE TO REFILL IT, THINKING POSSIBLY THERE WAS A LEAK
... . IT GOT US HOME SAFELY. THE NEXT DAY, ENROUTE TO THE RADIATOR SHOP; THE SAME THING HAPPENED. AFTER A TOW HOME, THEN A TOW TO THE RADIATOR SHOP AND EVENTUALLY A TOW HOME, IT WAS DIAGNOSED AS A WATER PUMP FAILURE AND NOW A NEW ENGINE IS THE ANSWER FOR THE REPAIR. THERE WAS ABSOLUTLY NO WARNING TO THIS HAPPENING AND THE WATER PUMP IS INTERNAL. I UNDERSTAND THAT THE PUMP CAN/WILL WEAR OUT. I GET IT. WHERE IT'S LOCATED IS A JOKE AND I'VE READ IT'S AT LEAST A $1500 - $2000 FIX, JUST FOR THE PUMP REPLACEMENT. THE MAIN ISSUE IS THE NO WARNING WHATSOEVER!Read more
Incident date: Oct 12, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V717000 (AIR BAGS). THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAIL
... URE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED THERE WAS NO FAILURE. *JBRead more
Incident date: Aug 28, 2018
BRAKE BOOSTER FAILED AT 90K MILES. PEDAL IS EXTREMELY HARD TO PUSH AND HAS LITTLE BRAKE FORCE. ALONG WITH A LOUD HISSING NOISE FROM BRAKES. MAZDA SAID IT WAS PART THEIR SPECIAL SERVICE WARRANTY AND WOULD CHARGE FULL RATE TO FIX.
Incident date: Sep 24, 2018
I WAS DRIVING MY 2010 MAZDA CX9 WHEN A LOUD BANG HAPPENED. I WAS ON A SIDE ROAD AND STOPPED IMMEDIATELY, I COULD NOT VISIBLY SEE ANY ISSUES. I BEGAN TO DRIVE SLOWLY AND WITH EVERY ROTATION THE NOISE CONTINUED. LUCKILY I WAS NEXT A A GARAGE AND THEY DETERMINED IT WITH THE POWER TRANSFER UNIT (CASE)
... . THEY HAD TOLD ME THIS IS A VERY COMMON ISSUE AND THAT MAZDA EVEN KNEW OF THIS ISSUE BUT NEVER HAD A RECALL PLACED. AFTER RESEARCHING AND SEEING MULTIPLE YEARS OF THIS ISSUE FOR THE CX 9 AND EVEN AN EXTENDED WARRANTY SOMETHING HAS TO GIVE MAZDA. BASICALLY THE FRONT TRANSFER CASE (OR POWER TRANSFER UNIT, PTU) IS TOO CLOSE TO THE EXHAUST SYSTEM AND GETS HEATED UP MORE THAN USUAL. THE GEAR LUBRICANT INSIDE GETS DETERIORATED A LOT FASTER AND BECOMES SLUDGE. IN THEORY GEAR LUBRICANT IN FRONT TRANSFER CASE、REAR DIFFERENTIAL、AND MANUAL TRANSMISSION CAN BE "LIFE-TIME" LUB UNDER A SUITABLE ENVIRONMENT, HENCE MAZDA AND FORD DON'T SPECIFY ANY RECOMMENDED MAINTENANCE INTERVAL FOR GEAR LUBRICANT REPLACEMENT AND DON'T EVEN BOTHER TO DESIGN A DRAIN HOLE FOR IT! BUT SINCE THE GEAR LUB ACTUALLY GETS HEAT UP SO OFTEN, IT CAUSES PROBLEMS AND MAKES THE FRONT TRANSFER CASE EVENTUALLY FAILED DUE TO SLUDGE ISSUE. I HAVE READ 100'S OF COMPLAINTS AND STILL NO RESOLUTION EXCEPT FOR THE PEOPLE THAT CLAIM THEY CALLED MAZDA DIRECTLY AND AFTER MONTHS OF COMPLAINTS WERE HANDLED INDIVIDUALLY. I HAVE BEEN A LIFETIME MAZDA OWNER FROM MY FIRST 1986 MAZDA 323 AND THIS HAS BEEN A NIGHTMARE. A RECALL HAS TO BE MADE WITH THIS NUMBER OF COMPLAINTS AND ISSUES. $3000 OUT OF POCKET FOR A KNOWN ISSUE WITH YOUR VEHICLE IS UNACCEPTABLERead more
Incident date: Apr 11, 2018
CAR WAS ALWAYS SERVICED REGULARLY. ONE DAY I WAS ABOUT TO GET ON A BUSY HIGHWAY INTO BOSTON JUST BEFORE RUSH HOUR, WHEN MY CAR SUDDENLY MADE A LOUD KNOCKING NOISE IN THE ENGINE. I IMMEDIATELY PULLED OVER AND THEN THE CAR SHUT OFF. NO LIGHTS EVER CAME ON BEFOREHAND AND NO LEAKING OF FLUIDS EVER HA
... PPENED BEFORE INCIDENT. HAD IT TOWED TO MAZDA DEALER, WHO AT FIRST TOLD ME THEY WOULDN'T BE ABLE TO EVEN LOOK AT IT FOR 6 DAYS. FRIEND WORKED THERE AND GOT MECHANICS TO LOOK AT IT RIGHT AWAY. THEY SAID THE WATER PUMP WAS GONE AND IT WOULD COST $3500 TO FIX IT. THE WORST PART OF IT WAS, THAT ACCORDING TO THE DEALERSHIP, THEY KNOW THAT THERE IS A FLAW WITH WHERE THE WATER PUMP IS LOCATED IN THE ENGINE, AND THAT BECAUSE OF THIS THE ENGINE WAS MOST LIKELY GONE AS WELL. IN THEIR WORDS, THEY HAVE REPLACED MANY WATER PUMPS IN THESE SAME SITUATIONS OVER THE YEARS, AND ONLY ONE CAR DIDN'T NEED A NEW ENGINE. THEY RECOMMENDED FIXING THE WATER PUMP, THEN PUTTING IN A NEW ENGINE--$10,000 WORTH OF WORK. WE BOUGHT THIS CAR CERTIFIED PRE-OWNED FROM A DEALERSHIP. IT ONLY HAD 108,000 MILES ON IT AND THE EXTENDED WARRANTY HAD JUST ENDED 8 MONTHS BEFORE. I HAVE NUMEROUS OTHER CARS IN MY LIFETIME AND NEVER HAVE I HAD TO REPLACE AN ENTIRE ENGINE, JUST BECAUSE THE WATER PUMP WAS GONE! THIS CAR SHOULD HAVE BEEN WORTH ABOUT $9K-$11K FOR RESALE, AND INSTEAD MAZDA WANTED TO GIVE US $2K TOWARDS A DOWN PAYMENT FOR LEASING ANOTHER OF THEIR CARS. THEY GAVE US A RATE THAT THEY CLAIMED WAS A SPECIAL ONE, HOWEVER, I FOUND OUT I COULD GET AN EVEN BETTER ONE ONLINE MYSELF! WHEN WE CALLED THEM ON THIS AND SAID WE WERE TIRED OF DEALING WITH THIS, THEY TOLD US THEY WOULDN'T TALK WITH US ANYMORE. VERY DISAPPOINTING TO A FAMILY THAT CAREFULLY WATCHES ITS MONEY AND BUDGETS FOR EMERGENCIES, BUT WEREN'T PREPARED TO NEED AN ENTIRELY NEW CAR BEFORE THE OTHER WAS EVEN PAID FOR! SO UNFAIR!Read more
Incident date: Mar 23, 2018
THE ENGINE COMPLETELY LOST POWER. TIMING CHAIN FAILURE IN DOWNTOWN AREA / TRAFFIC, CAUSING FAILURE OF HEAD GASKET. WARNING AND IMMEDIATE FAILURE WHEN IN MOTION IN BUSY DOWNTOWN MIDDAY TRAFFIC.
Incident date: Mar 27, 2018
THIS IS REGARDS TO THE MAZDA BRAKE BOOSTER ISSUE FOR THE 2010-2011 CX-9. THIS ISSUE REVOLVES AROUND CUSTOMER NOTIFICATIONS. THE EXTENDED WARRANTY TIME IS 7 YEARS OR 90,000 MILES. MAZDA MAILED OUT A SINGLE LETTER TO OWNERS. MAZDA STIPULATED THAT THE EXTENSION WAS TRANSFERABLE, HOWEVER THEY MADE NO EF
... FORT TO NOTIFY ANY OF THE NEXT OWNERS, NOT A LINK ON THEIR WEBSITE EVEN. THIS MEANS THAT OWNERS WHO DID NOT GET NOTIFIED WILL NOT KNOW OF THIS ISSUE AND MAY SPEND ABOUT $600-800 TO FIX THE ISSUE EVEN THOUGH IT IS COVERED (OUTSIDE A DEALER). DUE TO THIS BEING A SAFETY ISSUE WITH BRAKES NOT PERFORMING AS EXPECTED DURING NORMAL USE, THIS SHOULD HAVE BEEN A RECALL. ANY SIGNIFICANT LOSS OF BRAKING POWER DURING NORMAL USE WILL CAUSE ANY NORMAL HUMAN TO PANIC. THE NHTSA ISSUED THIS WHILE THINKING AS ENGINEERS, NOT TAKING INTO ACCOUNT HOW THE HUMAN FEELS BEHIND THE WHEEL OF A CAR THAT IS NOT STOPPING. THERE ARE MULTIPLE REPORTS OF PEOPLE NEARLY GETTING INTO ACCIDENTS DUE TO THIS AT HTTPS://WWW.CARCOMPLAINTS.COM/MAZDA/CX-9/2012/BRAKES/BRAKE_POWER_BOOST_UNIT_FAILURE.SHTML AND OTHER SITES AROUND THE INTERNET. WILL IT TAKE INJURY OR DEATH FOR THE NHTSA TO ACT? MY OWN CX-9 STARTED HAVING ISSUES, AND WHEN I TOOK IT IN, THE DEALER STATED THE COST, AND DID NOT EVEN MENTION COVERAGE. I HAD TO LOOK IT UP. MOST PEOPLE WOULD NOT HAVE. MY CAR IS 2,500 MILES OUT OF THE EXTENSION AND MAZDA WOULD NOT COVER IT. THIS IS RIDICULOUS. IF I DIDN'T HAVE THE MONEY TO FIX IT, AND GOT KILLED, WOULD MAZDA BE FORCED TO RECALL?Read more
Incident date: Jan 8, 2018
I WAS DRIVING MY CAR WHEN THE TRANSFER CASE ON MY 2010 CX9 BROKE AT 109.000 MILES AND SPLINE GEAR IS WORN OUT. OVERWHELMING OIL SMELL COMING BACK INTO CAR ALONG WITH HORRIBLE GRINDING NOISE. TOOK TO MY MAZDA DEALER, MAZDA WASN'T SURE IF THEY COULD FIX, SUGGESTED REPLACING TRANSMISSION. MAZDA TRIED
... TO FIX THE TRANSFER CASE ISSUE, BUT COULD HAVE HUMMING NOISE. INSTEAD OF HUMMING NOISE, AFTER ONE DAY OF RECEIVING MY CAR BACK, TRANSMISSION IS FAILING. ALREADY PUT $2200 INTO THIS REPAIR, BUT WAS TOLD THE TRANSMISSION COULD FAIL AT ANY TIME. I FIND THIS HARD TO BELIEVE AFTER I PUT MY CAR IN FOR SCHEDULED MAINTENANCE ALL THE TIME AND TAKE GREAT CARE OF MY CAR.Read more
Incident date: Dec 19, 2017
HELLO! THIS MORNING ON 19 DECEMBER 2017, MY WIFE WAS DRIVING IN A CITY STREET GETTING READY TO CROSS A MAJOR INTERSECTION. THE LIGHT TURNED YELLOW AND SHE BEGAN TO BRAKE. AT FIRST THEY FELT NORMAL, BUT THEN THE PEDAL WENT DOWN AND THE BRAKES FELT REALLY HARD AND THE HISSING STARTED, ALMOST RU
... NNING INTO THE BACK OF THE CAR IN FRONT OF HER. SHE PULLED OVER AND CALLED ME. WHEN I ARRIVED, I COULD HEAR A HISSING SOUND AS IF AIR WAS LEAKING FROM SOMEWHERE NEAR THE BRAKE BOOSTER. I AM AN AIR FORCE AIRCRAFT MECHANIC AND HAVE BEEN WORKING ON MY OWN CARS FOR OVER 40 YEARS. I SEARCHED ALL OVER THINKING THAT A HOSE MIGHT HAVE TORN OR PULLED OUT OF THE CHECK VALVE, BUT I COULD NOT SEE ANYTHING OBVIOUS. THE BRAKE FLUID LEVEL WAS FINE, SO I DROVE THE CAR HOME AND BEGAN TO SEARCH THE INTERNET. I FOUND THIS WEBSITE: HTTP://WWW.MAZDAPROBLEMS.COM/TRENDS/BRAKE-BOOSTER-FAILURE/ AND FOUND OUT THAT MAZDA HAVE KNOWN ABOUT THE ISSUE FOR YEARS. I'M REALLY UPSET THAT THEY WOULD NOT MAKE A RECALL ON SOMETHING LIKE THIS, SINCE IT AFFECTS BRAKE RELIABILITY AND COULD CAUSE AN ACCIDENT, INJURY OR DEATH!!! I'VE CONTACTED THE DEALERSHIP: HTTP://WWW.ELDORADOMAZDA.COM/ TO VERIFY IF IT WOULD BE COVERED, AND THEY TOLD ME THAT IT WAS NOT. WHEN I INQUIRED ABOUT WHY WEREN'T OWNERS NOTIFIED OF THIS POSSIBLY LETHAL SITUATION, THEY COULD NOT PROVIDE AN INTELLIGENT ANSWER, OTHER THAN YOUR CAR IS TOO OLD AND IT HAS TOO MANY MILES. OUR VEHICLE BARELY HAS 92K MILES ON IT, AN AVERAGE OF 13K PER YEAR. THEY STILL TOLD ME THAT THEY WOULD FIX IT, BUT THAT I'D HAVE TO PAY FOR IT . THIS SITUATION IS ABSURD AND NEGLIGENT AND I FEEL THAT ANYTHING TO DO WITH BRAKES AND THEIR PERFORMANCE OR LACK THERE OFF SHOULD BE A SAFETY RECALL AND OWNERS SHOULD NOT HAVE TO FIND OUT THE HARD WAY LIKE DAYS BEFORE CHRISTMAS OR AFTER AN ACCIDENT!!! PLEASE, HELP US! :) HOPE YOU HAVE A MERRY CHRISTMAS!Read more
Incident date: Aug 5, 2017
TAKATA RECALL I HAVE BEEN PROMISED A REMEDY AND NOTHING HAD HAPPENED YET. I WAS EVEN ASKED TO GET IN FOR A MAINTENANCE AND THEY'VE TOLD ME (2CE THAT DAY) WERE GOING TO CHANGE THE PART BUT NOTHING HAD HAPPENED YET. THIS IS UNACCEPTABLE.
Incident date: Oct 21, 2017
TAKATA RECALL I HAVE A MAZDA CX9 2010, I GOT NO INDICATION THAT THERE WAS A PROBLEM WITH MY WATER PUMP. THE CARE DID NOT OVER HEAT, IT DID NOT STALL AND I WAS NO STEAM COMING FROM THE CAR. I DROVE MY VEHICLE TO THE OTHER SIDE OF THE WATER MORE THAN 20 MILES FROM MY HOME, SO THAT I COULD GO TO WORK.
... IF IT WERE NOT FOR THE PHARMACIST AT MY JOB I WOULD HAVE GOTTEN IN MY CAR AND DROVE OFF. HE NOTICE A PUDDLE UNDER MY CAR AND ASKED ME TO COME OUTSIDE SO HE COULD INVESTIGATE THE SITUATION FURTHER. HE SAW WHERE THE FLUID WAS COMING FROM AND WENT UNDER THE CAR TO TOUCH THE FLUID AND FOUND THAT IT WAS MY ANTI-FREEZE. IF I KNEW I HAD A PROBLEM I WOULD HAVE NEVER DRIVEN THE CAR THAT FAR FROM HOME. I GOT A QUOTE FROM THE DEALER THAT IT WOULD COST ME $2050 TO REPAIR THE WATER PUMP. AS I DID RESEARCH, I FOUND THAT THIS IS SOMETHING THAT GOES ON WITH THESE VEHICLES AND THERE IS NO REAL WAY AROUND HAVING TO PAY THE DEALER THAT TYPE OF MONEY TO REPAIR THE PROBLEM BECAUSE OF THE WAY THE PUMP IS PLACED INSIDE OF THE ENGINE CAVITY. AT THIS POINT I DO NOT KNOW WHAT TO DO BECAUSE I DO NOT HAVE THE MONEY FOR THIS TYPE OF REPAIR ON A VEHICLE THAT WAS DESIGNED TO SCREW ME OVER. I WISH I DID MY RESEARCH BEFORE BUYING THIS VEHICLE. IF I HAD THE CHANCE TO DO IT ALL OVER AGAIN I WOULD NOT PICK A VEHICLE THAT REQUIRES ONLY THE DEALER TO REPAIR IT. I THINK THAT THIS IS UNFAIR FOR ANY CONSUMER TO HAVE TO PAY THAT AMOUNT OF MONEY BECAUSE OF THE DAMAGE THE WATER PUMP HAS DONE TO THE ENGINE BECAUSE OF ITS PLACEMENT. I AM SO UPSET AND NOT HAPPY ABOUT HOW MY FIRST CAR (THAT I LOVE) EXPERIENCE HAS TURNED OUT. I THANK GOD THAT I WAS NOT ON THE HIGHWAY. I COULD HAVE DIED THAT DAY.Read more
Incident date: Aug 6, 2017
WHEN PRESSING THE BRAKE PEDAL, IT GETS HARD TO PUSH LIKE PRESSURE IS BUILT UP AND YOU CAN'T STOP. WHEN YOU ARE ABLE TO DEPRESS THE BRAKE PEDAL FULLY TO COME TO A COMPLETE STOP, YOU HEAR A HISSING SOUND AS IF AIR WAS LETTING AIR OUT OF THE TIRES. THE RESPONSE FOR SLOWING TO A STOP [WAS] MUCH LONGER
... AND UNLESS YOU PRESS THE PEDAL ALL THE WAY TO THE FLOOR, THE VEHICLE ROLLS. IT IS UNSAFE TO DRIVERead more
Incident date: Jul 29, 2017
MY VEHICLE IS AT ABOUT 87000 MILES, THE BREAKS STARTED MALFUNCTIONING WHILE DRIVING ON THE HIGHWAY TEXAS 35 I HAVE TO PRESS HARD ON THE PEDALS IN ORDER FOR THE CAR TO STOP[ I DO HEAR KIND A LIKE A ZIZZLE WHEN I PRESS ON THE BREAKS BUT EVEN IF I PRESS HARD THE PEDAL TO STOP IT STILL KEEPS GOING FOR A
... BOUT 3 TO 4 FEET.Read more
Incident date: Jul 14, 2017
UPON STOPPING, BRAKE PEDAL BECAME HARD TO DEPRESS AND CAR WOULD NOT BRAKE EFFECTIVELY. BRAKING ACTION BECAME DEGRADED, TIME FRAME WAS ONE DAY. IT WAS INTERMITTENT, BUT WOULD NOT STOP EFFECTIVELY CREATING A HAZARD. UNABLE TO JUDGE STOPPING DISTANCE DUE TO BRAKE DEGRADATION. TOOK TO MECHANIC WHO REPLA
... CED BRAKE BOOSTER, SAID MOST LIKELY A VACUUM ISSUE. SAID THIS IS A RECALL ITEM ON SAME PART FOR FORD ESCAPE 2010 AND LINCOLN MKZ. FORD OWNS MOST OF MAZDA AND THE CX-9 USES FORD MADE PARTS. UPON RESEARCH, MAZDA AND NHTSA BOTH KNOW OF THE ISSUE, BUT HAVE NOT ISSUED A RECALL NOTICE. FORD HAS WARRANTIED THE SAME PART FOR 150,000 MILES, MAZDA HAS NOT ISSUED RECALL FOR SAME PART WITH SAME PROBLEM AND RISK. UPON RESEARCH OF ONLINE BOARDS REGARDING THE SAME PROBLEM, THERE HAVE BEEN SEVERAL REPAIRS BY MAZDA OWNERS FOR THE SAME PROBLEM. THIS FAILURE ON MY CAR IS AT 98,000. WITH THE TAKATA AIRBAG RECALL, AND NOT BEING ABLE TO GET REPLACED AND THE BRAKE BOOSTER PROBLEM, PRESENTS SIGNIFICANT HAZARD TO MAZDA CX-9 OWNERS FOR RISK OF REAR END COLLISIONS DUE TO BRAKE BOOSTER FAILURE AND TAKATA AIRBAG DEPLOYMENT POTENTIALLY CAUSING SERIOUS HARM OR DEATH TO THE DRIVER AND PASSENGER. I AM WANTING NHTSA TO MOVE FORWARD PAST THE MONITORING PHASE AND ASK FOR A RECALL OR WARRANTY OF THE VACUUM BOOSTER FAILURE AT HIGHER MILEAGE AS FORD HAS ALREADY DONE THE SAME FOR THEIR VEHICLES FOR THE SAME PART.Read more
Incident date: Mar 22, 2017
TL* THE CONTACT OWNS A 2010 MAZDA CX9. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS AND IT WAS DIFFICULT TO STOP THE VEHICLE ON MORE THAN ONE OCCASION. MAZDA OF NEWPORT NEWS, VIRGINA WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS A FAULTY BRAKE BOOSTER ON THE VE
... HICLE THAT WAS UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 114,000.Read more
Incident date: Jun 27, 2016
TL* THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PAR
... TS DISTRIBUTION DISCONNECT.Read more
Incident date: Feb 12, 2016
TL* THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED TH
... AT THE VEHICLE'S INDICATORS SHOWED THAT ALL SYSTEMS WERE FUNCTIONING CORRECTLY; HOWEVER, THE AIR BAGS AND SEAT BELTS WERE MALFUNCTIONING. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT STRUCK A BARREL AND THE FRONT END OF THE VEHICLE BECAME DETACHED. THE CONTACT STRUCK THE STEERING WHEEL AND DASHBOARD. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECEIVED INJURIES TO THE HEAD AND CHEST, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE AIR BAG REPAIR WAS NOT PROVIDED DUE TO PARTS UNAVAILABILITY. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.Read more
Crash
1 injured
Incident date: Feb 12, 2016
TL* THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED TH
... AT THE VEHICLE'S INDICATORS SHOWED THAT ALL SYSTEMS WERE FUNCTIONING CORRECTLY; HOWEVER, THE AIR BAGS AND SEAT BELTS WERE MALFUNCTIONING. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT STRUCK A BARREL AND THE FRONT END OF THE VEHICLE BECAME DETACHED. THE CONTACT STRUCK THE STEERING WHEEL AND DASHBOARD. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECEIVED INJURIES TO THE HEAD AND CHEST, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE AIR BAG REPAIR WAS NOT PROVIDED DUE TO PARTS UNAVAILABILITY. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.Read more
Crash
1 injured
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE
... RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.Read more
Incident date: May 25, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE
... MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.Read more
Incident date: Apr 1, 2016
BRAKE BOOSTER, AS I DROVE MY CAR AND GET READY TO BRAKE IT GETS STIFF ALONG WITH A HISSING SOUND AND THE VEHICLE FEELS AS THOUGH IT IS STILL MOVING. I NOTICED IT AROUND APRIL AND THOUGHT I NEEDE BRAKES UNTIL TOLD OTHERS OF THE BRAKE BOOSTER ISSUE ONCE I TOOK MY VEHICLE TO MAZDA. OF COURSE I WAS AD
... VISED THAT MY BRAKES WERE IN GOOD SHAPE THE BOOSTER WAS THE PROBLEM TO THE TUNE OF $672.00 TO REPAIR IT.Read more
Incident date: Sep 15, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V451000 (SUSPENSION) AND 16V356000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR TH
... E RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.Read more
Incident date: Sep 8, 2015
TL* THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE
... OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.Read more
Incident date: Feb 2, 2016
THE DRIVER'S SIDE LOW BEAM LIGHT WENT OUT. UPON TAKING THE VEHICLE TO THE DEALERSHIP I WAS ADVISED IT'S NOT THE BULB ITSELF RATHER IT'S A COMPONENT WITHIN THE HEADLAMP ASSEMBLY WHICH IS CORRODED DUE TO THE BUILD OF OF MOISTURE WITHIN THE LAMP KIT. THIS IS A KNOWN PROBLEM & THERE IS A SERVICE BULLETI
... N (SERVICE BULLETIN NO.: SB-09-003-13). THE DEALERSHIP STATED MAZDA WILL NOT COVER THE REPAIR AND QUOTED ME A COST IN EXCESS OF $1,000 TO REPLACE THE HEADLAMP AND RELATED PARTS. I BELIEVE MAZDA TO BE RESPONSIBLE WHEN THERE IS A KNOWN PROBLEM.Read more
Incident date: Aug 20, 2015
HARD BRAKE PEDAL. PROGRESSIVELLY GETTING WORSE. BROUGHT CAR TO MY LOCAL MAZDA DEALER, WAS TOLD ALTHOUGH THERE IS A CAMPAIN TO REPLACE THE BOOSTER, MY VEHICLE EXCEEDED THE MILEAGE. I FEEL THE DEFECTIVE BOOSTER SHOULD BE RECALLED WITHOUT A MILEAGE RESTRICTION BASED ON SAFETY.
Incident date: Mar 2, 2015
WHEN APPLYING BRAKES THERE IS A RESISTANCE ALMOST AS IF THE CAR WON'T STOP IN TIME. ALSO A HISSING SOUND AS THE BRAKES ARE APPLIED. STARTED NOTICING IT DURING THE COLD WEATHER AND THOUGHT IT WAS JUST LACK OF WARMING IT UP AT FIRST BUT IT CONTINUED NO MATTER WHAT THE WEATHER TEMPERATURE.
Incident date: Jan 4, 2015
TL* THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED AND THE CONTACT HEARD AN ABNORMAL NOISE. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND REPLACED THE TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN
... DIAGNOSED THAT THE VALVE STEM FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE.Read more
Incident date: Jul 25, 2014
BRAKE PEDALS NEED EXTRA EFFORT TO STOP. FEELS LIKE THE BRAKE PEDALS ARE STUCK ON THE FLOOR. JUST TOOK CAR INTO DEALERSHIP FOR OIL CHANGE 3 WEEKS AGO AND THEY SAID EVERYTHING WAS OK. *TR
Incident date: Mar 9, 2012
MY CAR HAD UNEXPECTED ACCELERATIONS 3 DIFFERENT TIMES. MY BRAKES WOULD NOT STOP MY CAR. I HAD A TEAR IN MY KNEE ON THE LAST INCIDENT IN MARCH 2012. MY MEDICAL BILLS WERE AROUND $5,000. MAZDA KEPT MY CAR AND GAVE ME A RENTAL. BUT SAID THEY COULD FIND NOTHING. I SOLD THE CAR. I KNOW THIS DEALERSHIP HA
... D ANOTHER MAZDA DO THE SAME THING AS MY CAR. THEY TOLD ME MAZDA WAS AWARE THERE WAS A PROBLEM. I HOPE SOMETHING IS DONE. I WASN'T KILLED BECAUSE I WAS ABLE TO GET TO THE GRASSY AREAS ALL 3 TIMES. BLOWING MY HORN AS A WARNING TO OTHER DRIVERS. I BELIEVE MY OLD CAR WAS TAKEN TO AN AUCTION BY MAZDA. AND THAT WAS A DANGEROUS VEHICLE. I WISH MORE PEOPLE WOULD REPORT IT. I HAD ANOTHER MAN TELL ME IT HAPPENED TO HIM BUT HE DIDN'T REPORT IT TO ANY ONE ELSE ACCEPT THE DEALER. THE DEALER I USE MAZDA IN VIRGINIA BEACH. THEY HAVE SERVICED OTHER MAZDA CX 9'S WITH THIS ISSUE. THEY PUT A BAND AID ON IT. THEY CHANGED THE THROTTLE IN MY NEW CAR WHEN IT FIRST HAPPENED. THAT DID NOT WORK. *TRRead more
Incident date: Mar 9, 2012
MY CAR HAD UNEXPECTED ACCELERATIONS 3 DIFFERENT TIMES. MY BRAKES WOULD NOT STOP MY CAR. I HAD A TEAR IN MY KNEE ON THE LAST INCIDENT IN MARCH 2012. MY MEDICAL BILLS WERE AROUND $5,000. MAZDA KEPT MY CAR AND GAVE ME A RENTAL. BUT SAID THEY COULD FIND NOTHING. I SOLD THE CAR. I KNOW THIS DEALERSHIP HA
... D ANOTHER MAZDA DO THE SAME THING AS MY CAR. THEY TOLD ME MAZDA WAS AWARE THERE WAS A PROBLEM. I HOPE SOMETHING IS DONE. I WASN'T KILLED BECAUSE I WAS ABLE TO GET TO THE GRASSY AREAS ALL 3 TIMES. BLOWING MY HORN AS A WARNING TO OTHER DRIVERS. I BELIEVE MY OLD CAR WAS TAKEN TO AN AUCTION BY MAZDA. AND THAT WAS A DANGEROUS VEHICLE. I WISH MORE PEOPLE WOULD REPORT IT. I HAD ANOTHER MAN TELL ME IT HAPPENED TO HIM BUT HE DIDN'T REPORT IT TO ANY ONE ELSE ACCEPT THE DEALER. THE DEALER I USE MAZDA IN VIRGINIA BEACH. THEY HAVE SERVICED OTHER MAZDA CX 9'S WITH THIS ISSUE. THEY PUT A BAND AID ON IT. THEY CHANGED THE THROTTLE IN MY NEW CAR WHEN IT FIRST HAPPENED. THAT DID NOT WORK. *TRRead more
Incident date: Feb 7, 2014
VEHICLE WAS PARKED IN A GARAGE (NOT HEATED) AFTER TRAVELING APPROXIMATELY 18 MILES FROM WORK WITH TEMPERATURES IN THE TEENS. AFTER BEING PARKED IN THE GARAGE UNATTENDED FOR APPROXIMATELY 10 MINUTES, THE SUNROOF EXPLODED. THE SOUND COULD BE HEARD FROM INSIDE THE HOUSE. WHEN I INVESTIGATED, THE REMAIN
... ING GLASS THAT WAS STILL IN TACT WAS POINTED TOWARDS THE CEILING OF THE GARAGE. WHILE TAKING PICTURES, THE GLASS CONTINUED TO CRACK, POP, AND EXPLODE INTO THE AIR AND ONTO THE HOOD OF THE CAR. *TRRead more