ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information
... when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."Read moreConsequence
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
108,936 vehicles affected
Manufacturer: Kia America, Inc.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information
... when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."Read moreConsequence
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
108,936 vehicles affected
Manufacturer: Kia America, Inc.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information
... when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."Read moreConsequence
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
108,936 vehicles affected
Manufacturer: Kia America, Inc.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information
... when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."Read moreConsequence
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
108,936 vehicles affected
Manufacturer: Kia America, Inc.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information
... when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."Read moreConsequence
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
108,936 vehicles affected
Manufacturer: Kia America, Inc.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information
... when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."Read moreConsequence
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
108,936 vehicles affected
Manufacturer: Kia America, Inc.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information
... when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."Read moreConsequence
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
108,936 vehicles affected
Manufacturer: Kia America, Inc.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information
... when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."Read moreConsequence
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
108,936 vehicles affected
Manufacturer: Kia America, Inc.
Complaint Statistics
142 total complaints
5 crashes 4 injuries
Top Reported Components
| Component | Complaints |
|---|
| ELECTRICAL SYSTEM | 27 |
| VEHICLE SPEED CONTROL | 21 |
| ENGINE | 19 |
| UNKNOWN OR OTHER | 17 |
| POWER TRAIN | 14 |
| SERVICE BRAKES | 11 |
| FUEL/PROPULSION SYSTEM | 5 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 3 |
| VISIBILITY/WIPER | 3 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 3 |
Incident date: Feb 19, 2026
3 times in the last two days, and dozens of times over the last six months, while driving or while idling, the "check hybrid system" warning has flashed. When it happens the car does into limp mode, where it will go no faster than 13mph. this has happened in the left lane of a highway where there is
... no where to pull over except the lane, since there is no time to get over before the vehicle shuts down. the car essentially will shut down in the middle of driving, no matter where it is. Especially with my kids in the car it is terrifying hazard. I have brought the car to the Kia service and since its not easily reproducible they have not been able to help and have offered no solutions.Read more
Incident date: Feb 19, 2026
3 times in the last two days, and dozens of times over the last six months, while driving or while idling, the "check hybrid system" warning has flashed. When it happens the car does into limp mode, where it will go no faster than 13mph. this has happened in the left lane of a highway where there is
... no where to pull over except the lane, since there is no time to get over before the vehicle shuts down. the car essentially will shut down in the middle of driving, no matter where it is. Especially with my kids in the car it is terrifying hazard. I have brought the car to the Kia service and since its not easily reproducible they have not been able to help and have offered no solutions.Read more
Incident date: Feb 19, 2026
3 times in the last two days, and dozens of times over the last six months, while driving or while idling, the "check hybrid system" warning has flashed. When it happens the car does into limp mode, where it will go no faster than 13mph. this has happened in the left lane of a highway where there is
... no where to pull over except the lane, since there is no time to get over before the vehicle shuts down. the car essentially will shut down in the middle of driving, no matter where it is. Especially with my kids in the car it is terrifying hazard. I have brought the car to the Kia service and since its not easily reproducible they have not been able to help and have offered no solutions.Read more
Incident date: Jan 26, 2026
The vehicle frequently fails to engage gas engine when depressing gas pedal to any degree. A full push of the gas pedal does not result in gas engine engagement. This has happened over 15 ties since the recall computer update last summer (2025). This creates extreme danger because the operator expec
... ts the full power of the engine to engage when pulling out of intersections or crossing oncoming traffic, but the engine does not engage causing a slow, creeping acceleration from the electric motor only. I took it into the Kia dealer and they found nothing wrong. No warning lights occur when the malfunction happens. And no check engine lights occur either. The only correction is to fully turn the vehicle off and back on. Doing that resets everything back to normal. This malfunction usually occurs within the first 25-30 minutes of vehicle operation.Read more
Incident date: Jan 26, 2026
The vehicle frequently fails to engage gas engine when depressing gas pedal to any degree. A full push of the gas pedal does not result in gas engine engagement. This has happened over 15 ties since the recall computer update last summer (2025). This creates extreme danger because the operator expec
... ts the full power of the engine to engage when pulling out of intersections or crossing oncoming traffic, but the engine does not engage causing a slow, creeping acceleration from the electric motor only. I took it into the Kia dealer and they found nothing wrong. No warning lights occur when the malfunction happens. And no check engine lights occur either. The only correction is to fully turn the vehicle off and back on. Doing that resets everything back to normal. This malfunction usually occurs within the first 25-30 minutes of vehicle operation.Read more
Incident date: Jan 26, 2026
The vehicle frequently fails to engage gas engine when depressing gas pedal to any degree. A full push of the gas pedal does not result in gas engine engagement. This has happened over 15 ties since the recall computer update last summer (2025). This creates extreme danger because the operator expec
... ts the full power of the engine to engage when pulling out of intersections or crossing oncoming traffic, but the engine does not engage causing a slow, creeping acceleration from the electric motor only. I took it into the Kia dealer and they found nothing wrong. No warning lights occur when the malfunction happens. And no check engine lights occur either. The only correction is to fully turn the vehicle off and back on. Doing that resets everything back to normal. This malfunction usually occurs within the first 25-30 minutes of vehicle operation.Read more
Incident date: Jan 6, 2026
While driving, the vehicle repeatedly displays “Check Hybrid System – Stop Safely”, followed by loss of acceleration and shutdown of the 12V system, rendering the vehicle unable to drive. These incidents occurred on both freeways and local roads. To avoid a collision, I was forced to activate
... hazard lights, pull over, shut the vehicle off, and attempt recovery using the 12V reset procedure or an external jump starter. The issue has persisted despite multiple dealer inspections and repairs and presents a serious safety risk.Read more
Incident date: Jan 6, 2026
While driving, the vehicle repeatedly displays “Check Hybrid System – Stop Safely”, followed by loss of acceleration and shutdown of the 12V system, rendering the vehicle unable to drive. These incidents occurred on both freeways and local roads. To avoid a collision, I was forced to activate
... hazard lights, pull over, shut the vehicle off, and attempt recovery using the 12V reset procedure or an external jump starter. The issue has persisted despite multiple dealer inspections and repairs and presents a serious safety risk.Read more
Incident date: Jan 6, 2026
While driving, the vehicle repeatedly displays “Check Hybrid System – Stop Safely”, followed by loss of acceleration and shutdown of the 12V system, rendering the vehicle unable to drive. These incidents occurred on both freeways and local roads. To avoid a collision, I was forced to activate
... hazard lights, pull over, shut the vehicle off, and attempt recovery using the 12V reset procedure or an external jump starter. The issue has persisted despite multiple dealer inspections and repairs and presents a serious safety risk.Read more
Incident date: Jan 8, 2026
Ev battery system threw up back back to earnings and codes of overcharge and then all lights on dash came on started beeping and then dash went red saying check hybrid system , hybrid system failure stop vehicle. Engine wouldn’t kick back on. I had literally just left my local Kia for a routine ch
... eckup and there report is nothing is wrong. Even tho I’ve called them now a few times about it shaking and idling super hard and going limp very often. Towed back to Kia and they have now had it for 4 days and still no results.Read more
Incident date: Jan 8, 2026
Ev battery system threw up back back to earnings and codes of overcharge and then all lights on dash came on started beeping and then dash went red saying check hybrid system , hybrid system failure stop vehicle. Engine wouldn’t kick back on. I had literally just left my local Kia for a routine ch
... eckup and there report is nothing is wrong. Even tho I’ve called them now a few times about it shaking and idling super hard and going limp very often. Towed back to Kia and they have now had it for 4 days and still no results.Read more
Incident date: Jan 8, 2026
Ev battery system threw up back back to earnings and codes of overcharge and then all lights on dash came on started beeping and then dash went red saying check hybrid system , hybrid system failure stop vehicle. Engine wouldn’t kick back on. I had literally just left my local Kia for a routine ch
... eckup and there report is nothing is wrong. Even tho I’ve called them now a few times about it shaking and idling super hard and going limp very often. Towed back to Kia and they have now had it for 4 days and still no results.Read more
Incident date: Dec 7, 2025
Vehicle flashed with a "check hybrid system. Stop safely" warning and then forced me to slow until my vehicle stopped - I could no longer press the gas pedal. I was on a highway and luckily was able to pull over safely before the vehicle came to a complete stop, but that was not guaranteed. I ended
... up being towed to a Kia Dealership where they informed me this was an issue under recall, but that recall is not listed on your system nor was I ever informed of the recall by the manufacturer.Read more
Incident date: Dec 7, 2025
Vehicle flashed with a "check hybrid system. Stop safely" warning and then forced me to slow until my vehicle stopped - I could no longer press the gas pedal. I was on a highway and luckily was able to pull over safely before the vehicle came to a complete stop, but that was not guaranteed. I ended
... up being towed to a Kia Dealership where they informed me this was an issue under recall, but that recall is not listed on your system nor was I ever informed of the recall by the manufacturer.Read more
Incident date: Dec 7, 2025
Vehicle flashed with a "check hybrid system. Stop safely" warning and then forced me to slow until my vehicle stopped - I could no longer press the gas pedal. I was on a highway and luckily was able to pull over safely before the vehicle came to a complete stop, but that was not guaranteed. I ended
... up being towed to a Kia Dealership where they informed me this was an issue under recall, but that recall is not listed on your system nor was I ever informed of the recall by the manufacturer.Read more
Incident date: Apr 1, 2022
The contact owns a 2023 Kia Sportage Hybrid. The contact stated that while driving, the vehicle unexpectedly stopped. The contact noticed that the coolant level was low, and additional coolant was added. The vehicle was taken to the local dealer, where it was diagnosed with a loss of fluid. The vehi
... cle was repaired, but the failure recurred. While driving on the highway, the vehicle stalled. The vehicle was coasted to the side of the road. The message “Hybrid System Failure” was displayed. The vehicle was restarted after several minutes. While driving, the vehicle stalled, and the contact was able to pull over safely. The vehicle was taken to the local dealer, who was unable to retrieve any fault codes. The vehicle was not diagnosed or repaired. While driving in the center lane, the vehicle stalled. The driver turned on the hazard lights while coasting to the side of the roadway. The vehicle was taken to the same dealer, but the dealer was unable to duplicate the failure. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,500.Read more
Incident date: Apr 1, 2022
The contact owns a 2023 Kia Sportage Hybrid. The contact stated that while driving, the vehicle unexpectedly stopped. The contact noticed that the coolant level was low, and additional coolant was added. The vehicle was taken to the local dealer, where it was diagnosed with a loss of fluid. The vehi
... cle was repaired, but the failure recurred. While driving on the highway, the vehicle stalled. The vehicle was coasted to the side of the road. The message “Hybrid System Failure” was displayed. The vehicle was restarted after several minutes. While driving, the vehicle stalled, and the contact was able to pull over safely. The vehicle was taken to the local dealer, who was unable to retrieve any fault codes. The vehicle was not diagnosed or repaired. While driving in the center lane, the vehicle stalled. The driver turned on the hazard lights while coasting to the side of the roadway. The vehicle was taken to the same dealer, but the dealer was unable to duplicate the failure. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,500.Read more
Incident date: Aug 23, 2025
Fails to move when going from stopped to apply gas and moving forward there is a large delay and weak power. Shakes when idles and is really forcful switching from gas to battery or battery to gas,
Incident date: Aug 23, 2025
Fails to move when going from stopped to apply gas and moving forward there is a large delay and weak power. Shakes when idles and is really forcful switching from gas to battery or battery to gas,
Incident date: Aug 23, 2025
Fails to move when going from stopped to apply gas and moving forward there is a large delay and weak power. Shakes when idles and is really forcful switching from gas to battery or battery to gas,
Incident date: Oct 6, 2025
On October 3rd, 2025 I was driving at approximately 15mph when my dash started to flash red while beeping. It displayed a message that stated "Check Hybrid System" Within 15 seconds the car shut off. There was no power to utilize the flashers to warn drivers behind me. The abrupt stop caused a near
... collision and left my car stranded in an intersection. After about 5 minutes I was able to utilize the 12v battery reset button and get the car safely to the side of the road. My car had an all points inspection in September and no issues were noted at that time. I searched 3 websites, including NHTSA, and all noted I had 0 recalls on my vehicle. However, there were multiple reports of this happening to other 2023 Kia Sportage owners over the past 2 years. Some reported that this happened to them on the highway. On October 6th, 2025 I took my car to the dealership to be serviced. Upon check-in the advisor stated I had 2 active recalls on my vehicle. (Safety Recall: Hybrid Control Unit Sw Upgrade (vesc) OEM code SC322 from January 2025 and Saftey Recall: Bms S/w Upgrade (vesc) OEM Code SC338 from June 2025) The first recall has to do with emissions, the second causes the exact scenario that happened to my vehicle. My concern is that Kia failed to report all affected VIN numbers, or failed to notify all affected customers within 60 days reporting the recall as mandated by the NHTSA and they should be held responsible for that. A car shutting off within 10 seconds could be catastrophic when traveling on busy highways. This could result in multiple injuries or even fatalities and needs to be further investigated.Read more
Incident date: Feb 11, 2024
February 2024 (27,813 mi): Vehicle lost acceleration while driving, would not transition from EV to engine mode, entered limp mode. Dealer replaced high-pressure fuel pump under warranty after consulting Kia Tech Line (case #[XXX]). September 2025 (58,000 mi): Vehicle will not start without manuall
... y resetting 12v battery module integrated in hybrid battery system. Pattern suggests hybrid control system defects, not resolved by previous repair. Car has now been with dealer for 4+ days figuring out this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Feb 11, 2024
February 2024 (27,813 mi): Vehicle lost acceleration while driving, would not transition from EV to engine mode, entered limp mode. Dealer replaced high-pressure fuel pump under warranty after consulting Kia Tech Line (case #[XXX]). September 2025 (58,000 mi): Vehicle will not start without manuall
... y resetting 12v battery module integrated in hybrid battery system. Pattern suggests hybrid control system defects, not resolved by previous repair. Car has now been with dealer for 4+ days figuring out this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Feb 11, 2024
February 2024 (27,813 mi): Vehicle lost acceleration while driving, would not transition from EV to engine mode, entered limp mode. Dealer replaced high-pressure fuel pump under warranty after consulting Kia Tech Line (case #[XXX]). September 2025 (58,000 mi): Vehicle will not start without manuall
... y resetting 12v battery module integrated in hybrid battery system. Pattern suggests hybrid control system defects, not resolved by previous repair. Car has now been with dealer for 4+ days figuring out this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jul 25, 2025
I will be driving 70mph on the freeway and suddenly the "check hybrid system" alert flashes and I have about 20 seconds to safely pullover. Once stopped it will not drive over 5-10 mph for about a half a mile, then completely dies. If I jump start it, it will start, but the car is limited to ~40mph
... and may not start again once turned off. Has been to the Kia dealership three times in the past month and they say there are no codes to fix regarding the Hybrid battery or system and keep returning it to us. It is exceedingly dangerous to drive and we are afraid to drive on the highway now.Read more
Incident date: Aug 16, 2025
This morning, when I got into my 2023 Kia Sportage Hybrid SX-Prestige to go to work, I started the car to let it warm up. Suddenly, I heard a noise that sounded as if something had fallen on the roof or struck the windshield. While the car was warming up, I was looking directly at the windshield and
... did not see anything hit it. I opened the sunshade to check the roof, but there was nothing there. A few minutes later, while driving, I heard a similar sound. Again, I looked around and saw no sign of debris. Shortly after, I noticed a crack forming at the bottom of the windshield. This was extremely surprising because I did not see anything strike my windshield while I was parked or driving. After researching online, I found that this seems to be a frequent issue with my particular model. I am concerned that this may be a stress crack caused by a manufacturing defect or an installation error.Read more
Incident date: Jul 12, 2025
Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.
Incident date: Jul 12, 2025
Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.
Incident date: Jul 12, 2025
Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.
Incident date: Jul 20, 2025
After driving for roughly 7 hours upon activating my cruise control, after using the entire drive with no issues, it went up to 110 mph as soon as I hit the button and would not allow me to adjust the speed down. It would turn off upon pressing pause, cruise control, or brakes but would rise to 110
... mph everytime. I searched for recalls for this and could find none. But I did find posts of other people with the same issue. The only thing I could find was an emissions campaign that seems like it may be related. This appears to me to be much more of a safety issue especially if the driver is not paying attention. Or for example let's say you're driving behind someone and turn cruise control on you could very easily rearend someone at a high rate of speed. I will be trying to get my car into the dealership to try and resolve the issue, but my main point for filing a report is to see if this rises to the level of a safety recall versus a tsb or emissions campaign. My vehicle is available for inspection if needed. No warning lights came on or anything of the sort. I do have a video of this but does not appear I can upload it. Any assistance is greatly appreciated thank you and have a great dayRead more
Incident date: Jul 20, 2025
After driving for roughly 7 hours upon activating my cruise control, after using the entire drive with no issues, it went up to 110 mph as soon as I hit the button and would not allow me to adjust the speed down. It would turn off upon pressing pause, cruise control, or brakes but would rise to 110
... mph everytime. I searched for recalls for this and could find none. But I did find posts of other people with the same issue. The only thing I could find was an emissions campaign that seems like it may be related. This appears to me to be much more of a safety issue especially if the driver is not paying attention. Or for example let's say you're driving behind someone and turn cruise control on you could very easily rearend someone at a high rate of speed. I will be trying to get my car into the dealership to try and resolve the issue, but my main point for filing a report is to see if this rises to the level of a safety recall versus a tsb or emissions campaign. My vehicle is available for inspection if needed. No warning lights came on or anything of the sort. I do have a video of this but does not appear I can upload it. Any assistance is greatly appreciated thank you and have a great dayRead more
Incident date: Jul 15, 2025
While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceler
... ation and/or engagement with the engine was lost. I was able to coast and safely pull over to the side of the road. After pulling over, I turned off the engine and pushed the 12v battery reset button. The car restarted, and I was able to continue driving. The issue repeated about 20 miles later and again on a different drive four days later. Each time, there is no early warning or noticeable issue with the vehicle before the sudden warning and loss of power.Read more
Incident date: Jul 15, 2025
While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceler
... ation and/or engagement with the engine was lost. I was able to coast and safely pull over to the side of the road. After pulling over, I turned off the engine and pushed the 12v battery reset button. The car restarted, and I was able to continue driving. The issue repeated about 20 miles later and again on a different drive four days later. Each time, there is no early warning or noticeable issue with the vehicle before the sudden warning and loss of power.Read more
Incident date: Jul 11, 2025
I have received a warning 3 times saying “Rotary Shifter stuck. I searched and information says bring to dealer for immediate repair the brakes can lock and can cause an accident . I brought it in the first time and was told they can’t determine the issue unless the warning is on when I come in.
... It never happens when they are open. I read other stories and this problem is not just me having the issue. One person was told the same thing and his car has stopped in traffic and would not restart for a long time They need to find out what is wrong with the rotary shifterRead more
Incident date: Jun 26, 2025
The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to l
... ose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.Read more
Incident date: Jun 26, 2025
The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to l
... ose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.Read more
Incident date: Jun 26, 2025
The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to l
... ose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.Read more
Incident date: Apr 4, 2025
I recently purchased this vehicle. Only after purchasing it did I realize the unsafe/hazardous location of the backup light. The backup light, located under the rear license plate on the rear bumper, cannot be easily seen by oncoming vehicles, promoting the chance of a rear end collision. It woul
... d have been more reasonable to locate it within the area where the housing for the turn signals, warning flasher and brake lights are located. There is a blank wedge within that housing that could be replaced with clearly visible backup lights. I don't feel safe backing-up in this vehicle and am asking for remediation of this non-feature. Please advise me how I can protect myself and those approaching my new vehicle. I'm an avid user of turn signals and careful driving. This needs to be the concern of Kia designers and advisors. I'm surprised that this was not caught by your Administration. Please advise.Read more
Incident date: Jun 10, 2025
My Kia has a feature called "Downhill Brake Control". The manual states it will control the downhill speed of the car without using the brake or gas. I have used this on hills near my house and when I get down the hill to a flat-ish area, I manually turn the control off. Most times it works fine.
... Sometimes, the car bucks and then comes to a complete stop or close to it. I feel this is a safety issue as if someone is behind me, they may not realize it's the car stopping suddenly and ram in to me. I have asked the dealer about it, they've said it's working as designed. Kia USA doesn't care after 2 letters to them. This is my last attempt to get Kia to look in to this issue. For now, I just don't use the stupid buttonRead more
Incident date: Nov 30, 2024
There is no adaptive cruise control or front sensing collision avoidance. With the Lane Keeping Assist, the vehicle does not detect anything in front of it (cars, pedestrians, cyclists, etc.). If the road line veers, the vehicle will follow the line into the next lane, while not avoiding other vehic
... les in the lane. We have to manually steer the vehicle back into our lane. This has been occuring since we purchased the vehicle from [XXX] in Boise, ID. We have taken it in for 2 service checks, called Kia Consumer Affairs, explaining this situation, and they just tell us they didn't find any issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Nov 30, 2024
There is no adaptive cruise control or front sensing collision avoidance. With the Lane Keeping Assist, the vehicle does not detect anything in front of it (cars, pedestrians, cyclists, etc.). If the road line veers, the vehicle will follow the line into the next lane, while not avoiding other vehic
... les in the lane. We have to manually steer the vehicle back into our lane. This has been occuring since we purchased the vehicle from [XXX] in Boise, ID. We have taken it in for 2 service checks, called Kia Consumer Affairs, explaining this situation, and they just tell us they didn't find any issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Mar 13, 2025
CHECK HYBRID SYSTEM - STOP SAFELY - BATTERY MANAGEMENT SYSTEM ERROR DEALER UNABLE TO FIND AN ISSUE AS TO WHY THE VEHICLE SHUTS OFF. EXPERIENCED THIS ISSUE 5 TIMES OVER THE LAST 3 MONTHS. 2 TIMES WHILE DRIVING IN THE HOV LANE ON THE INTERSTATE. VERY DANGEROUS!
Incident date: Sep 8, 2023
Intermittently, when trying to accelerate from a stop; or a near stop, the vehicle does nothing for a second or so. The vehicle also vibrates at various speeds while the hybrid system is engaged. It is dangerous and a safety concern because you can't merge correctly or go through an intersection,
... without wondering if someone is going to broadside you, as you wait for the car to make up its computer mind to go forward. (accelerate.) And the vibration as previously mentioned. The problems cannot be reproduced by the dealership. No inspection other than the dealership, and no warning lights, etc. The car is available for a detailed inspection if needed. I first noticed the issue around approximately 7000 miles and brought it to the dealership for both issues. I'm repeatedly told excuses: it's my rims, a balancing issue, or I don't understand how a hybrid works, etc. I told them I know a car is supposed to go forward upon accelerating, regardless of the power plant: gas, electric or hybrid; and that a car should not randomly start vibrating at various speeds when the hybrid system is engaged. I notified KIA America and have had it to the dealership three times for both issues. I get we're sorry notifications, and to call about concerns with no help. I have found complaints online for the same issues involving the very same vehicle. I cannot understand how there is no technical service bulletin or recall on this vehicle. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Sep 8, 2023
Intermittently, when trying to accelerate from a stop; or a near stop, the vehicle does nothing for a second or so. The vehicle also vibrates at various speeds while the hybrid system is engaged. It is dangerous and a safety concern because you can't merge correctly or go through an intersection,
... without wondering if someone is going to broadside you, as you wait for the car to make up its computer mind to go forward. (accelerate.) And the vibration as previously mentioned. The problems cannot be reproduced by the dealership. No inspection other than the dealership, and no warning lights, etc. The car is available for a detailed inspection if needed. I first noticed the issue around approximately 7000 miles and brought it to the dealership for both issues. I'm repeatedly told excuses: it's my rims, a balancing issue, or I don't understand how a hybrid works, etc. I told them I know a car is supposed to go forward upon accelerating, regardless of the power plant: gas, electric or hybrid; and that a car should not randomly start vibrating at various speeds when the hybrid system is engaged. I notified KIA America and have had it to the dealership three times for both issues. I get we're sorry notifications, and to call about concerns with no help. I have found complaints online for the same issues involving the very same vehicle. I cannot understand how there is no technical service bulletin or recall on this vehicle. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Sep 8, 2023
Intermittently, when trying to accelerate from a stop; or a near stop, the vehicle does nothing for a second or so. The vehicle also vibrates at various speeds while the hybrid system is engaged. It is dangerous and a safety concern because you can't merge correctly or go through an intersection,
... without wondering if someone is going to broadside you, as you wait for the car to make up its computer mind to go forward. (accelerate.) And the vibration as previously mentioned. The problems cannot be reproduced by the dealership. No inspection other than the dealership, and no warning lights, etc. The car is available for a detailed inspection if needed. I first noticed the issue around approximately 7000 miles and brought it to the dealership for both issues. I'm repeatedly told excuses: it's my rims, a balancing issue, or I don't understand how a hybrid works, etc. I told them I know a car is supposed to go forward upon accelerating, regardless of the power plant: gas, electric or hybrid; and that a car should not randomly start vibrating at various speeds when the hybrid system is engaged. I notified KIA America and have had it to the dealership three times for both issues. I get we're sorry notifications, and to call about concerns with no help. I have found complaints online for the same issues involving the very same vehicle. I cannot understand how there is no technical service bulletin or recall on this vehicle. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Apr 9, 2025
When I pulled up at home and parked the vehicle, I pressed the brake pedal, stopping the vehicle, and then pressed the Park button and took my foot off the brake. The vehicle was not in park and rolled forward hitting my trailer with two Jet Skis on it in my driveway damaging the front of my vehicle
... , and one of the 2 Jet Skis. This is the first time this has happened, and there was no warning at all. Luckily it was in my driveway with no one around. If it had happened in a store parking lot or on a street, it could injure or kill someone easily.Read more
Crash
Incident date: Mar 15, 2025
On highway, above 50 mph, the Rear Cross Traffic Warning Illuminated while the car braked abruptly and I could not accelerate for 1-2 seconds. The car does not have Front Traffic Collision equipped.
Incident date: Nov 26, 2024
I was driving my vehicle on the freeway when all of a sudden I got a warning light that came on that said check hybrid system it looked up my brakes and steering the car completely shutdown in the middle of the freeway it happened so fast I couldn't get to the shoulder my car completely just stopped
... . I spoke to kia and took it to the dealership and they ended up saying because it needed a update which I then called kia and let them know the situation that I almost got in a accident and that I didn't feel safe in that car and they didn't want to help.Read more
Incident date: Nov 26, 2024
I was driving my vehicle on the freeway when all of a sudden I got a warning light that came on that said check hybrid system it looked up my brakes and steering the car completely shutdown in the middle of the freeway it happened so fast I couldn't get to the shoulder my car completely just stopped
... . I spoke to kia and took it to the dealership and they ended up saying because it needed a update which I then called kia and let them know the situation that I almost got in a accident and that I didn't feel safe in that car and they didn't want to help.Read more
Incident date: Nov 26, 2024
I was driving my vehicle on the freeway when all of a sudden I got a warning light that came on that said check hybrid system it looked up my brakes and steering the car completely shutdown in the middle of the freeway it happened so fast I couldn't get to the shoulder my car completely just stopped
... . I spoke to kia and took it to the dealership and they ended up saying because it needed a update which I then called kia and let them know the situation that I almost got in a accident and that I didn't feel safe in that car and they didn't want to help.Read more
Showing 50 of 142 complaints.