2021 KEYSTONE ARCADIA
1 recalls — 10 complaints — 4 TSBs
23V376000 May 26, 2023
STRUCTURE
Defect Description
Keystone RV Company (Keystone) is recalling certain 2021-2023 Arcadia travel trailers. The backer board behind the cabinet for the wardrobe may not have been installed during production.
Consequence
A missing backer board may cause the wardrobe slide room to extend out of the opening, increasing the risk of injury.
Remedy
Dealers will inspect and if necessary, install steel brackets to stop the slide room when opening, free of charge. Owner notification letters were mailed July 16, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 23-444.
Complaint Statistics
10 total complaints
1 crashes 2 fires 5 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| SERVICE BRAKES | 3 |
| ENGINE | 2 |
| ELECTRICAL SYSTEM | 2 |
| SERVICE BRAKES, HYDRAULIC | 1 |
| EXTERIOR LIGHTING | 1 |
| AIR BAGS | 1 |
EXTERIOR LIGHTING
Jul 7, 2023
Incident date: Jan 5, 2023
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
AIR BAGS
Jul 7, 2023
Incident date: Jan 5, 2023
The contact owned a 2014 Nissan Rogue. The contact stated that while driving at an undisclosed speed, another vehicle rear-ended the contact's vehicle. The vehicle flipped; however, the driver's and passenger's side air bags failed to deploy. The contact, his wife, and three kids were injured and re... Read more
Crash
5 injured
ENGINE
Jul 7, 2023
Incident date: Jan 5, 2023
The contact owns a 2019 Hyundai Sonata. The contact stated that while driving at approximately 70 MPH, the vehicle inadvertently revved and decelerated to 40 MPH while the accelerator pedal was depressed. The check engine warning light was illuminated. The vehicle was towed to the dealer where it wa... Read more
SERVICE BRAKES, HYDRAULIC
Feb 9, 2023
Incident date: Aug 9, 2021
The contact owns a 2017 Hyundai Santa Fe Sport. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recal... Read more
SERVICE BRAKES
Aug 15, 2022
Incident date: Aug 15, 2022
Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected
ELECTRICAL SYSTEM
Aug 15, 2022
Incident date: Aug 15, 2022
Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected
SERVICE BRAKES
Jun 25, 2022
Incident date: Jun 25, 2022
The trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound I-24 outside of Chattanooga. This happened 2-3 weeks prior while on a mountain downgrade outside of St. Mary, MT to the left rear trailer tire. Multiple Keystone Arcadia owner... Read more
ELECTRICAL SYSTEM
Jun 25, 2022
Incident date: Jun 25, 2022
The trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound I-24 outside of Chattanooga. This happened 2-3 weeks prior while on a mountain downgrade outside of St. Mary, MT to the left rear trailer tire. Multiple Keystone Arcadia owner... Read more
ENGINE
May 20, 2022
Incident date: Apr 18, 2022
The contact owns a 2021 Keystone Arcadia Fifth Wheel 3660RL. The contact stated that while the fifth wheel was being towed, the brakes became inoperable. The check wiring and trailer connected check message was displayed. The contact stated there was abnormal whining and tapping noise detected. The... Read more
Fire
SERVICE BRAKES
May 20, 2022
Incident date: Apr 18, 2022
The contact owns a 2021 Keystone Arcadia Fifth Wheel 3660RL. The contact stated that while the fifth wheel was being towed, the brakes became inoperable. The check wiring and trailer connected check message was displayed. The contact stated there was abnormal whining and tapping noise detected. The... Read more
Fire
Technical Service Bulletins — 2021 KEYSTONE ARCADIA
4 manufacturer communications from 4 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 980000 UNKNOWN OR OTHER | 1 |
| 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER | 1 |
| 351000 EQUIPMENT:RECREATIONAL VEHICLE/TRAILER | 1 |
| 160000 STRUCTURE | 1 |
23-445
Aug 18, 2023
160000 STRUCTURE
It has been determined that on certain rear living room models the rear wall is attached at the roof, and sidewalls, but may not be properly attached to the floor. The remedy is to move the sofa away from the rear wall; add aluminum angle t
21-415
Dec 10, 2021
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
It has been determined that some Arcadia units have A/C ducts that are improperly installed into the return air portion of the opening for the rear A/C, and the rear A/C thermostats were not wired properly.
No comms 2021-11
Dec 2, 2021
980000 UNKNOWN OR OTHER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for November 2021 for Keystone RV Company.
No comms 2022-02
Mar 1, 2022
351000 EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for February 2022 for Keystone RV Company.
KEYSTONE ARCADIA — All Years Overview
Complete safety history for the KEYSTONE ARCADIA across all model years (2021–2025).
7
Total Recalls
12
Total Complaints
0
Investigations
2
Reported Crashes
2
Reported Fires
0
Reported Deaths