2017 INFINITI QX30 Recalls, Complaints & Safety

I opened my sunroof cover and the back of my headliner dropped. The back window is already small and the headliner hangs in front of it obstructing the view. It seems like everyone has this same issue or defect which is pretty pricey to repair.

I am submitting this complaint regarding a safety and quality concern with my 2017 Infiniti QX30. The interior headliner in the rear section of my vehicle has begun sagging significantly, which obstructs rear visibility and creates a potential driving hazard. Based on my research and discussions with service professionals, this issue appears to be a manufacturer defect rather than normal wear. I have also learned that the Mercedes-Benz GLA 250—which shares a platform with the Infiniti QX30—experienced the same headliner sagging issue. In fact, this problem was considered a safety concern due to restricted rear visibility. Despite this being a known issue on a mechanically and structurally similar model, I was informed that my Infiniti dealer does not currently have a recall or coverage directive for this defect. As a consumer, I believe this issue should fall under manufacturer responsibility, as it affects visibility, vehicle safety, and structural integrity of the interior components. I respectfully request that NHTSA review this complaint as it relates to both driver safety and potential widespread defect concerns across this model. I also urge NHTSA to investigate whether Infiniti should extend the same consideration and remedy as Mercedes-Benz provided to GLA 250 owners for the same issue. Thank you for your time and attention to this matter.

The contact owned a 2017 Infiniti QX30. The contact stated that, while his wife was driving at an undisclosed speed on a highway, another vehicle suddenly merged into her lane. The driver was unable to react and collided with the rear of the vehicle. As a result, the vehicle swerved out of the lane towards the right shoulder, coming to a complete stop on the side of the roadway. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact's wife was transported to an area hospital by EMT and treated for a fractured sternum and a large contusion on her forehead as a result of her hitting the windshield. The manufacturer was not notified of the failure. The failure mileage was 50,000.

Crash 1 injured

The contact owns a 2017 Infiniti QX30. The contact stated the vehicle was included in NHTSA Campaign Number: 21V419000 (Steering) for the lower steering shaft and was repaired under recall. After the recall repair, the steering wheel occasionally seized intermittently, the horn failed to operate, and the buttons on the steering wheel were inoperable. Additionally, the mileage, tire pressure, and other functions on the instrument panel were inoperable. The vehicle was returned to the dealer to be diagnosed, and it was determined that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

The driver’s side heater does not function correctly. When heat is turned on, the passenger side warms but the driver’s side only blows cold air. This prevents the windshield on the driver’s side from properly defrosting/defogging in cold or wet conditions, which creates a serious visibility hazard. Additionally, none of the steering wheel controls function due to a diagnosed clock spring failure. This failure also affects the horn and may impact the driver’s airbag connection. A non-functioning horn prevents warning other drivers/pedestrians, and loss of airbag function creates a major crash safety risk. The vehicle was inspected at an Infiniti dealership, and the problems were confirmed. The issues appeared shortly after purchase and have been consistent since. Safety risk: – Reduced visibility due to inability to defrost/defog the driver’s side of the windshield. – Loss of horn function. – Potential failure of driver’s airbag deployment due to faulty clock spring.

The contact owns a 2017 Infiniti QX30. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the clock spring module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,892.

Instrument panel showed "Front Left Malfunction Service Required ". I believe it says bad grounding circuit due to rust accumulation.

There is a vibration and traction issue when driving less than 25 miles per hour and when making turns. There is also concern with the radio/camera. The camera is.distorted at times and warning coolant light illuminates yet the fluids are topped abd tye sensor eas replaced

Hello. My vin number is not showing unresolved recalls, but I believe it is based on my experience. I was parking my car, which involved turning my steering wheel all the way to the right, and heard a crunching, clicking sound. I did some teoubleshooting, and believe it is the clock spring giving out. What concerns me is 1 of the 4 recalls in particular. Infiniti recalled the 2017 and 2018 QX30 compact crossover SUV due to a potential for the driver's airbag to deploy unexpectedly. The recall was issued due to a grounding issue with the steering components that could cause an electrostatic charge to build up. If the airbag clock spring broke, the driver's side airbag could deploy accidentally, which could result in a crash or injury to the driver. When I called Sewell Infiniti in Dallas, TX, I was told they had no recalls showing for my 2017 QX30, and to look at it would cost $240. I am currently not in a place financially to be able to afford this, but am concerned for my safety. I bought this car used from Carmax, but have since taken it to Sewell Infiniti for service and repairs. Please advise the best course of action as I am truly scared to drive my car due to this potentially deadly situation.

While driving vehicle warning message appeared on cluster saying “ABS INOPERABLE” with ABS and traction control lights on. Minutes later all power steering is gone and vehicle is very difficult to steer. This not only put me in danger but also my passengers and others on the road as well. This has happened multiple times. Brought the vehicle to the infinity dealer to be told I needed 2 new batteries. Bought new batteries and is still happening. The owner manual says to rock steering wheel side to side while driving 12mph to reset. Sometimes it works sometimes it doesn’t. I have read multiple complaints on different forums for the same issue I am complaining about. Is Infinity waiting for someone to be injured or killed due to this malfunction before they issue a recall and fix this problem? In addition to this electronic issue I have also had other lights appear for “reverse not possible”, maintenance required, as well as others I can not remember at this time. Clearly there is an electrical issue with these vehicles.

What component or system failed or malfunctioned, and is it available for inspection upon request? I am not entirely sure what specific part of my car is causing this issue, but from the research I have done regarding other people with my make/model of the car, it seems like it is something with the electrical system/auxiliary battery. Yes, it can be examined upon request at this time. How was your safety or the safety of others put at risk? My car has an ecostart button that is automatically on when you get into the car, and there is no way to turn it off unless you remember to press the button to turn it off manually. My car (and many other people's cars with this make/model) have described the exact same issue when driving. The ecostart is malfunctioning. The engine will shut off at a red light, and when I go to lift my foot off the brake to go again, the car will make a loud popping noise and shut off entirely. A message pops up that says "Do not shift gears. See dealership." I have to physically turn the car on and off again to move, and I only figured this out after having been stuck at a red light in the middle of traffic. It is not safe that this car will completely lose functionality in the middle of traffic. Has the problem been reproduced or confirmed by a dealer or independent service center? I took it to a mechanic that confirmed the check engine light was on for an ecostart code, but they could not figure out why the code was being pulled. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I only received a message when the car started failing. There were times where the car would make the popping noise, the radio would turn off, and then it would slowly come back on without the entire car shutting off.

When i went to open the panoramic roof shade it ripped and tore. The manufacture acknowledges that there was a different design to fix the issue that came from the factory with a flaw in the design. The sun shade for the panoramic roof has had a different design created from a flaw in the original design. The original part will cause the shade to rip & tear. Once the rip and tear are created, that causes the sun to shine down into your eyes at certain angles from the side of the shade. Here are the part number lists for the part i am talking about Part Number: 91250-HW00E Supersession(s): 91250-HW00D; 91250HW00E

2017 qX30 Had a safety recall for clockspring this repair was made in 2018 it has now happened again and no recall to cover the cost I should not have to pay to repair it again since it should have been fixed with the first recall.

I was in a car accident where the front of my car collided with another car damaging and taking part of the front of my car off and pushing it up bulging at the side mirrors and my airbag did not deploy. After the impact, my dashboard had "SRS Malfunction Service Requested" light to come on. This accident occurred on 4.25.22 around 6am in New Orleans located at the I-10 and I-610 EB. The car was deemed as a complete total by both insurance parties even though the airbag did not deploy. I hit my head knocking my glasses off my face and my chest causing severe whiplash, back muscle spasms, and broke a rib from the impact of hitting my steering wheel. I do have a picture of the SRS light that came on. Consumer totaled car with some injuries that could have been avoided had my airbag not malfunctioned and deployed.

Crash 1 injured

The contact owns a 2017 Infiniti QX30. The contact stated that while at an undisclosed speed, the horn was inoperable. Additionally, there was an abnormal clicking sound in the steering wheel while turning. The vehicle was driven to an independent mechanic to be diagnosed. The contact was informed that the air bag was disabled. The contact was concerned about driving the vehicle with the air bags being disabled. The local dealer was informed of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V143000 (Air Bags). The manufacturer was contacted and confirmed that the VIN was not included. The contact was provided an estimate for the repair. The failure mileage was 65,000.

I have been attempting since July to get the recall repaired. I went there in July after calling and making an appointment but they did not have a loaner car so I left. No one could tell me how long the repair would take. Attempt # 2 called Infiniti of Coconut creek and explained that I was calling to get an appointment to have the recall for my steering repaired and I wanted to make an appointment . He told me to come down. I explained to him what happened last time and I didn't want to make an unnecessary trip and I wanted to make sure it was something they could fix today or that they had a loaner car available for me. I then asked for a supervisor who advised me they had no loaner cars and he was not sure how long the repair would take. He said that he would check with the tech and put me on a list for a loaner car after a 10 minute rant on how they have no loaner cars b/c customers like me don't bring them back. That was 4 months ago never to hear from him again. Attempt # 3 in November called again same run around, sent emails to both Infiniti and Infiniti of coconut creek and heard back from the Service manager same person I spoke to in July (although he denies it. I recognize his voice. He stated that they needed to order the part, that it would take 2 to 4 weeks and once it came in he would call me to schedule the repair. Much like last time no call back. It's now been over 5 weeks and I still have not heard back regarding the repair of my recalled car.

The contact owns a 2017 Infiniti QX30. The contact stated that while driving at various speeds, an abnormal clicking noise would emit from the steering wheel as all electric buttons on the steering wheel failed to operate without warning. When the contact made a U-turn, the clicking noise became louder and the "front left malfunction, service required" warning message appeared on the instrument panel. Upon investigation, the contact linked her failure to NHTSA Campaign Number: 17V691000 (Air Bags). The manufacturer was notified of the failure and informed her that there were no recalls on her vehicle. She was then referred to the NHTSA for assistance. The dealer was also notified, and the contact scheduled an appointment. The vehicle had yet to be repaired. The failure mileage was unknown.

THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE.

TL* THE CONTACT LEASED A 2017 INFINITI QX30. THE CONTACT STATED THAT HE NOTICED CONDENSATION INSIDE IN THE FRONT PASSENGER'S SIDE HEADLAMP. THE CONTACT ALSO STATED THAT THE HEADLAMP ASSEMBLY WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL AT VEHICLE START-UP. UPON RESEARCH, THE CONTACT DISCOVERED THAT A REPLACEMENT HEADLAMP WAS APPROXIMATELY $1,800.00. THE CONTACT DECLINED TO REPLACE THE HEADLAMP. ONCE THE LEASE AGREEMENT EXPIRED, THE CONTACT RETURNED THE VEHICLE TO RAMSEY INFINITI (535 NJ-17 S, RAMSEY, NJ 07446). A FEW MONTHS LATER, THE CONTACT RECEIVED AN INVOICE FROM THE DEALER FOR THE COST OF REPAIR FOR THE HEADLAMP. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

WHILE DRIVING DOWN THE ROAD AT HIGHWAY SPEED, THE VEHICLE SWITCHED ITSELF INTO PARK. IT LOST ALL POWER AND FORCED ME TO COME TO A COMPLETE STOP.

WHILE PARKING,THE CAR RAPIDLY ACCELERATED WITH ONLY LIGHT PRESSURE ON THE GAS PEDAL. THE CAR WAS PULLING FORWARD INTO A PARKING SPOT AND ENDED UP IN THE BUSHES.

TL* THE CONTACT OWNS A 2017 INFINITI QX30. WHILE THE VEHICLE WAS AT A STOP SIGN, IT ROLLED BACKWARDS AND AN UNKNOWN RED INDICATOR ILLUMINATED. THE CONTACT HAD TO MAKE SURE THE BRAKE PEDAL WAS DEPRESSED TO PREVENT THE RISK OF A CRASH. THE FAILURE OCCURRED SEVERAL TIMES. J.B.A. INFINITI (8431 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21043, 1-(855) 228-8647) WAS MADE AWARE OF THE FAILURE. A SERVICE TECHNICIAN TEST DROVE THE VEHICLE AND WAS ABLE TO DUPLICATE THE FAILURE; HOWEVER, THE SERVICE MANAGER INDICATED THAT THIS WAS A DESIGN FLAW AND NOT A FAILURE. THE VEHICLE WAS STILL AT THE DEALER FOR FURTHER INSPECTION, BUT WAS NOT REPAIRED BECAUSE THE DEALER STATED THERE WAS NO REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

THIS COMPLAINT IS THAT OF SERIOUS HEALTH AND SAFETY RISK IGNORED WITH IGNORANCE AND BELLIGERENCE BY INFINITI. THE QX30 IS AN AUTOMATIC TRANSMISSION CAR THAT IS NOT JUST ROLLING BACKWARDS WHILE IN DRIVE HOWEVER IT APPEARD TO BE DRIVING BACKWARDS IN DRIVE. WHILE THE QX30 IS STATIONARY ON AN CITY OR HIGHWAY, WITH OR WITHOUT THE AUTOMATIC SHUT OFF ENGAGED, THE VEHICLE WILL NOT JUST ROLL SLIGHTLY, HOWEVER ENGAGE IN BACKWARDS MOTION TO A POINT OF THE CAR SEEMINGLY DRIVING BACKWARDS WHILE THE CAR IS IN DRIVE. THE CAR ESSENTIALLY DRIVES IN REVERSE, WITHOUT OPERATOR CONTROL. I TOOK THE VEHICLE TO JBA INFINITI ELLICOTT CITY, MD WHERE THE MANAGER KEN STATED THIS WAS A "DESIGN FLAW" WITHIN THE QX30. I STATED THE SERIOUSNESS OF THIS SITUATION, AS THIS OCCURS WHILE ON AN INCLINE OR NOT. IT WAS STATED THE QX30 DOES NOT HAVE A TRANSMISSION LOCK WITHIN THE DESIGN OF THE VEHICLE AND THEREFORE THE VEHICLE DOES HAVE THE ABILITY TO ESSENTIALLY "ROLL AWAY WHILE IN DRIVE". I EXPLAINED THE SERIOUS NATURE AND RISK TO PUBLIC SAFETY. I WAS DIRECTED TO BRING MY ISSUE UP WITH INFINITI CONSUMER AFFAIRS. INFINITI CONSUMER AFFAIRS IS A WASTE OF WORDS AND PLACE THE LIVES OF THE PUBLIC WITHOUT WORTH. THE CASE NUMBER RECIEVED IS 36476934 07/23/2019 @ 3:30PM. PLEASE RETRIEVE THE CALL. IT HAUNTS MY SOUL TO KNOW THAT DEATH MUST OCCUR RO HAVE SOMETHING SO CRUCIAL TAKEN SERIOUSLY.

TL* THE CONTACT OWNS A 2017 INFINITI QX30. WHILE THE VEHICLE WAS AT A STOP SIGN, IT ROLLED BACKWARDS AND AN UNKNOWN RED INDICATOR ILLUMINATED. THE CONTACT HAD TO MAKE SURE THE BRAKE PEDAL WAS DEPRESSED TO PREVENT THE RISK OF A CRASH. THE FAILURE OCCURRED SEVERAL TIMES. J.B.A. INFINITI (8431 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21043, 1-(855) 228-8647) WAS MADE AWARE OF THE FAILURE. A SERVICE TECHNICIAN TEST DROVE THE VEHICLE AND WAS ABLE TO DUPLICATE THE FAILURE; HOWEVER, THE SERVICE MANAGER INDICATED THAT THIS WAS A DESIGN FLAW AND NOT A FAILURE. THE VEHICLE WAS STILL AT THE DEALER FOR FURTHER INSPECTION, BUT WAS NOT REPAIRED BECAUSE THE DEALER STATED THERE WAS NO REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

TL* THE CONTACT LEASES A 2017 INFINITI QX30. WHEN ATTEMPTING TO ACCELERATE, REVERSE, OR WHILE STOPPED AT AN INTERSECTION, THE VEHICLE FAILED TO REGAIN ACCELERATION THE "SEE THE DRIVER'S MANUAL" MESSAGE WOULD ALSO APPEAR. THE CONTACT TOOK THE VEHICLE TO BENNETT INFINITI OF ALLENTOWN (2121 LEHIGH STREET, ALLENTOWN, PA 18103, (610) 398-9100) AND THE WARNING MESSAGE WAS REMEDIED. THE VEHICLE ACCELERATION FAILURE WAS NOT DIAGNOSED OR CORRECTED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 5,000.

WAS DRIVING CAR AND WINDSHIELD BEGAN TO FREEZE OVER WITH FROST. CAME TO COMPLETE STOP IN RESIDENTIAL STREET, AND THE CAR WAS STATIONARY. I THEN PRESSED PARK BUTTON AND OPENED CAR DOOR TO GET OUT TO SCRAPE WINDSHIELD MORE. CAR DID NOT GO INTO PARK AND BEGAN TO ROLL, PULLING ME OUT AND TO THE GROUND AND AND MY LEFT LOWER LEG WAS RAN OVER BY LEFT REAR TIRE. CAR CONTINUED TO ROLL AND WENT OFF ROAD AND CRASHED INTO A TREE. IN THE OWNER'S MANUAL FOR VEHICLE, MANUAL STATES THAT "PARK POSITION P IS AUTOMATICALLY ENGAGED IF: *YOU SWITCH OFF THE ENGINE USING THE KEY AND REMOVE THE KEY OR *YOU OPEN THE DRIVER'S DOOR WHEN THE VEHICLE IS STATIONARY OR DRIVING AT A VERY LOW SPEED AND THE TRANSMISSION IS IN POSITION D (DRIVE) OR R (REVERSE). FROM THE OWNER'S MANUAL, THE VEHICLE SHOULD HAVE WENT INTO PARK AND NOT ROLLED.

Crash 1 injured

NAVIGATION SCREEN GOES BLACK SOMETIMES WHEN VEHICLE IS PUT IN REVERSE. THIS IS A SAFETY CONCERN BECAUSE OF THE LIMITED VISIBILITY OF THE QX30, ESPECIALLY WHEN BACKING UP.

THE SPEED AT WHICH THE WINDSHIELD WIPERS FUNCTION IS NOT SAFE. THESE SPEED IS TOO SLOW AND AS A RESULT DOES NOT CLEAR THE WATER OFF OF THE WINDSHIELD. VISIBILITY IS POOR AS YOU CANNOT SEE THRU THE WATER THAT REMAINS ON WINDSHEID. UNACCEPTABLE. I REPORTED TO INFINITY AND TOOK TO DEALERSHIP. THE ADVISED FUNCTIONING AS DESIGNED, THIS IS A HAZARD AND I DO NOT FEEL SAFE DRIVING IN THE RAIN. I HAVE HAD SEVERAL INCIDENTS (EVERY TIME IT RAINS) BUT THIS WAS FIRST TIME I WAS DUE FOR SERVICE AND HAD DEALERSHIP INVESTIGATE

DRIVER'S BAG UNEXPECTEDLY DEPLOY ISSUE

BASE ASSY-FUEL FILLER PART # 781205DA0A AND ACTUATOR ASSY-FUEL FILLER LID OPENER PART # 788505DAB. LID WAS STUCK AND WAS UNABLE TO OPEN TO FUEL CAR. HAD TO FORCE IT OPEN AND IT BROKE THE LATCH ON THE DOOR SECTION AND THE OPENER WAS STUCK. SENDING IT TO THE DEALER TO HAVE IT FIXED, SHOULD BE UNDER WARRANTY. VEHICLE WAS STATIONARY

I PURCHASED THIS CAR ON 3/18/2017 AND THE BRAKE PEDAL IS TOO CLOSE TO THE ACCELERATOR.THIS IS A SAFETY ISSUE SINCE THERE IS NOT ENOUGH ROOM FOR A PERSON TO DEPRESS BRAKE WITH OUT HITTING THE ACCELERATOR PEDAL.I HAVE ALMOST GOTTEN IN AN ACCIDENT DRIVING THE CAR DUE TO THIS ISSUE ON A CITY STREET WHILE TURNING.I CALLED DELEARSHIP AND THEY AGREE ITS TOO CLOSE BUT WILL NOT DO ANYTHING ABOUT IT.THEY SAID THEY WOULD CHECK WITH A TECH AND WOULD CALL ME BACK IF A NEW PEDAL COULD BE PUT IN AND THAT I WOULD HAVE TO PAY FOR THIS.I HAVE SINCE NOT HEARD BACK FROM DEALERSHIP.

I HAVE REACHED OUT TO THE DEALERSHIP AND INFINITI USA BUT TO NO AVAIL. SAFETY ISSUE: AFTER COMING TO A FULL STOP THE DOOR WILL NOT OPEN WHEN YOU PULL THE LEVER UNLESS YOU MANUALLY UNLOCK THE DOOR: YOU CAN'T GET OUT OF THE CAR UNLESS YOU MANUALLY UNLOCK IT; THIS IS A PRIMARY CONCERN FOR EMERGENCIES WHEN OFTEN PEOPLE DON'T HAVE THEIR WITS ABOUT THEM AND MAY STRUGGLE WITH THE DOOR FORGETTING THEY HAVE TO MANUALLY UNLOCK IT. (ALL OUR OTHER VEHICLES WHEN THE CAR COMES TO A STOP AND THE ENGINE IS OFF YOU PULL ON THE LEVER AND THE DOOR WILL OPEN BUT NOT WITH THE INFINITI QX30.) THANK YOU IN ADVANCE FOR LOOKING INTO TO THIS. I HAVE ATTACHED THE EXPLANATION/RESPONSE FROM THE DEALERSHIP AND INFINITI USA