STEERING:AUTOMATED/ADAPTIVE STEERING
Defect Description
Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015. The Direct Adaptive Steering system may experience an er
... ror at vehicle start up altering the vehicle's steering responsiveness and turning radius.Read moreConsequence
If the vehicle does not steer as the driver anticipates, there is an increased the risk of a crash.
Remedy
Nissan will notify owners, and dealers will reprogram the Direct Adaptive Steering ECU software, free of charge. The recall began on August 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261.
28,182 vehicles affected
Manufacturer: Nissan North America, Inc.
STEERING:ELECTRIC POWER ASSIST SYSTEM
Defect Description
Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015. The Direct Adaptive Steering system may experience an er
... ror at vehicle start up altering the vehicle's steering responsiveness and turning radius.Read moreConsequence
If the vehicle does not steer as the driver anticipates, there is an increased the risk of a crash.
Remedy
Nissan will notify owners, and dealers will reprogram the Direct Adaptive Steering ECU software, free of charge. The recall began on August 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261.
28,182 vehicles affected
Manufacturer: Nissan North America, Inc.
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Defect Description
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano
... Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.Read moreConsequence
If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
Remedy
Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi,
... Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.Read more3,296,947 vehicles affected
Manufacturer: Nissan North America, Inc.
HYBRID PROPULSION SYSTEM
Defect Description
Nissan North America, Inc. (Nissan) is recalling certain model year 2014 Infiniti Q50 hybrid vehicles manufactured December 10, 2012, to June 25, 2014, and Infiniti Q70 hybrid vehicles manufactured November 7, 2013, to May 7, 2014. Due to a software error, the electric motor may stop working while
... the vehicle is being driven using the electric motor only.Read moreConsequence
The stall-like condition that occurs when the electric motor stops working may increase the risk of a crash.
Remedy
Nissan will notify owners, and dealers will reprogram the motor inverter software, free of charge. The recall began on November1, 2014. Owners may contact Nissan customer service at 1-800-647-7261.
5,412 vehicles affected
Manufacturer: Nissan North America, Inc.
POWER TRAIN:AUTOMATIC TRANSMISSION
Defect Description
Nissan North America, Inc. (Nissan) is recalling certain model year 2014 Infiniti Q50 hybrid vehicles manufactured October 16, 2013, to January 27, 2014, and Infiniti Q70 hybrid vehicles manufactured November 7, 2013, to December 10, 2013. The affected vehicles may have been assembled with transmis
... sions whose housings were damaged during their manufacturing.Read moreConsequence
The damaged housings could crack and fracture, creating road debris and disabling the vehicle, increasing the risk of a crash.
Remedy
Nissan will notify owners, and dealers will inspect the transmission assembly and replace it if cracks are found, free of charge. The recall began on November 10, 2014. Owners may contact Nissan customer service at 1- 800-647-7261.
817 vehicles affected
Manufacturer: Nissan North America, Inc.
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Defect Description
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Infiniti M35 hybrid vehicles manufactured April 7, 2012, to September 9, 2013, 2014 Infiniti Q50 hybrid vehicles manufactured December 10, 2012, to July 15, 2014, and 2014-2015 Infiniti Q70 hybrid vehicles manufactured Apr
... il 9, 2010, to May 7, 2014. Due to a software error, In the affected vehicles, if the signal is lost from one of the two throttle position sensors (TPS), the engine control module (ECM) will go into a fail-safe mode, partially closing the throttle chamber. Should the lost signal be restored, the throttle chamber may open, regardless of the position signal from the TPS.Read moreConsequence
The vehicle may gradually accelerate due to the throttle chamber reopening. This unexpected acceleration may increase the risk of a crash.
Remedy
Nissan will notify owners, and dealers will reprogram the ECM, free of charge. The recall began on November 10, 2014. Owners may contact Nissan customer service at 1-800-647-7261.
6,562 vehicles affected
Manufacturer: Nissan North America, Inc.
ENGINE AND ENGINE COOLING:ENGINE
Defect Description
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Infiniti M35 hybrid vehicles manufactured April 7, 2012, to September 9, 2013, 2014 Infiniti Q50 hybrid vehicles manufactured December 10, 2012, to July 15, 2014, and 2014-2015 Infiniti Q70 hybrid vehicles manufactured Apr
... il 9, 2010, to May 7, 2014. Due to a software error, In the affected vehicles, if the signal is lost from one of the two throttle position sensors (TPS), the engine control module (ECM) will go into a fail-safe mode, partially closing the throttle chamber. Should the lost signal be restored, the throttle chamber may open, regardless of the position signal from the TPS.Read moreConsequence
The vehicle may gradually accelerate due to the throttle chamber reopening. This unexpected acceleration may increase the risk of a crash.
Remedy
Nissan will notify owners, and dealers will reprogram the ECM, free of charge. The recall began on November 10, 2014. Owners may contact Nissan customer service at 1-800-647-7261.
6,562 vehicles affected
Manufacturer: Nissan North America, Inc.
Complaint Statistics
30 total complaints
4 crashes
Top Reported Components
| Component | Complaints |
|---|
| STEERING | 7 |
| ELECTRICAL SYSTEM | 5 |
| ENGINE | 4 |
| SERVICE BRAKES | 3 |
| FUEL/PROPULSION SYSTEM | 2 |
| AIR BAGS | 2 |
| VEHICLE SPEED CONTROL | 2 |
| ENGINE AND ENGINE COOLING | 1 |
| UNKNOWN OR OTHER | 1 |
| WHEELS | 1 |
Incident date: Feb 10, 2025
The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while the vehicle was parked, the steering wheel was turned left and right; however, the steering wheel failed to function as intended. In addition, several unknown warning lights were illuminated. The contact stated that the steering w
... heel had seized. The contact stated that the failure was intermittent at first but then became a persistent failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under warranty or special repair programs. In addition, the contact referenced NHTSA Campaign Number: 16V430000 (Steering); however, the VIN was not covered under the recall. The failure mileage was approximately 102,000.Read more
Incident date: Oct 30, 2024
The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to
... the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V430000 (Steering); the VIN was included, but the dealer refused to complete the repair because the contact declined a diagnostic test. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 154,000.Read more
Incident date: Mar 12, 2023
The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while driving 50-55 MPH, the vehicle stalled inadvertently, and nearly collided with a semi-truck. Several messages indicating a malfunction, and a message indicating that the hybrid battery was overheating were displayed. Additionally,
... several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The contact stated that the vehicle restarted but failed to respond upon depressing the accelerator pedal. The contact stated that unknown warning lights were illuminated, and several messages displayed. The vehicle was towed to the residence. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a diagnostic tests. The failure mileage was approximately 139,362.Read more
Incident date: Mar 12, 2023
The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while driving 50-55 MPH, the vehicle stalled inadvertently, and nearly collided with a semi-truck. Several messages indicating a malfunction, and a message indicating that the hybrid battery was overheating were displayed. Additionally,
... several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The contact stated that the vehicle restarted but failed to respond upon depressing the accelerator pedal. The contact stated that unknown warning lights were illuminated, and several messages displayed. The vehicle was towed to the residence. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a diagnostic tests. The failure mileage was approximately 139,362.Read more
Incident date: Jan 24, 2019
ON A USUAL MORNING ON MY WAY TO WORK IN NH DRIVING MY Q50 HYBRID SPORT AND APROX. 2 MILES FROM GETTING OFF THE 93 INTERSTATE MY CAR SUDDENDLY PULL ME FROM THE LEFT LANE TO THE RIGHT ONE! SO HARD, I COULD NOT CONTROL IT AND ENDED UP HITTING THE CONCRETE FENCE ON THE REST LANE. THE CRASH WAS SO BAD TH
... AT CAR SPINS AND STOP RIGHT IN THE MIDDLE OF THE 2 ONLY LANES OF THAT ROUTE WITH THE WHOLE LEFT DRIVER SIDE OF THE CAR EXPOSED TO THE UPCOMING TRAFFIC. ONE GUY DRIVING A DODGE RAM HIT ME RIGHT IN THE CENTER. I AM VERY LUCKY THAT I HAD MY SEAT BEALT ON AND THE SIDE AIR BAGS DEPLOYED. LUCKY ME, I JUST SUFFERED MUSCLE PAIN ON MY LEFT ARM, NECK AND BACK. IT WAS VERY SCARY AND TRAUMATIC. I JUST HAD THE CAR FOR 3 MONTH AND IT WAS A TOTAL LOSS. IT IS SO DISSAPOINTING THAT I DECIDED TO INVEST IN SOMETHING MODERN, RELIABLE AND WITH ALL THE SECURITY PCKG AND THIS HAPPENED. WHEN THE CAR DID THIS, DIDNT ADVISE ME OF ANYTHING ON THAT MORNING, NO LIGHTS ON OR ANYTHING TO BE CHECKED ON, NEITHER A BEEP WHEN THE CAR WAS CHANGING LANE ETC..IT WAS LIKE A SUICIDAL TURN! IT COULD OF BEEN WORST..EITHER ME HITTING ANOTHER INNOCENT OR A BIG TRUCK COULD OF KILLED ME RIGHT THERE AT THE SCENE AND NOBODY WOULD OF KNOW OF THIS. I SWEAR I WASN'T SPEEDING OR ANYTHING. I AGAIN REPEAT, THE CAR PULL/SWERVE ME ABRUPTLY TO THE RIGHT SIDE. NOBODY BELIEVES ME, I REMEMBER EVEN THE POLICE OFFICER ASKING ME ABOUT THE HORSE POWERS?!! NOT VERY APPROPIATE. THEN MY WIFE AND I DID AN ONLINE SEARCH AND FOUND THOSE RECALLS AND THEN OTHER PEOPLE MENTIONING THEIR EXPERIENCES HERE. IT IS SO FRUSTRATING THAT WE COULD NOT PROVE OF THIS AND THE INFINITI DOESNT WANT TO ADRESS THIS PROBLEM, IT IS LIKE THEY'RE WAITING FOR SOME ONE TO DIE, TO FINALLY DO SOMETHING. SHAME!!!Read more
Crash
Incident date: Oct 18, 2018
NOT RESPOND STEERING SYSTEM
Incident date: Apr 5, 2018
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING 30 MPH, THE "CHASSIS SYSTEM MALFUNCTION" MESSAGE DISPLAYED AND THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF THE VEHICLE TO CORRECT THE FAILURE, BUT THE VEHICLE FAILED TO RESTART. THE DEALER (RAY
... CATENA INFINITI IN EDISON, NEW JERSEY) WAS NOTIFIED, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.Read more
Incident date: Apr 5, 2018
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING 30 MPH, THE "CHASSIS SYSTEM MALFUNCTION" MESSAGE DISPLAYED AND THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF THE VEHICLE TO CORRECT THE FAILURE, BUT THE VEHICLE FAILED TO RESTART. THE DEALER (RAY
... CATENA INFINITI IN EDISON, NEW JERSEY) WAS NOTIFIED, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.Read more
Incident date: Jan 11, 2017
WHILE DRIVING ON THE HIGHWAY THE COLLISION SENSORS ON THE VEHICLE SUDDENLY TURNED OFF. THIS IS COMMON AND I SIMPLY TURNED THEM BACK ON. A FEW MINUTES LATER THEY TURNED BACK OFF FOLLOWED BY A BRIEF FLASH OF THE TRACTION CONTROL LIGHT ABOUT A MINUTE LATER. THE BRAKING SYSTEM ENGAGED WITHOUT WARNING, T
... WO YELLOW LIGHTS ILLUMINATED WHERE THE FORWARD COLLISION SENSOR TYPICALLY ALERTS, FOR ROUGHLY A SECOND AND A HALF DESPITE ALL COLLISION SENSORS REGISTERING AS OFF-LINE AND IN A FAILED STATE. WHILE ATTEMPTING TO STOP THE VEHICLE THE BRAKING SYSTEM THEN FAILED TO OPERATE AS EXPECTED. I HAD TO PUSH THE PEDAL ALL THE WAY TO THE FLOOR, THE ABS SYSTEM ENGAGED AND STOPPING DISTANCE WAS GREATLY INCREASED. FOLLOWING THAT ALL OF THE DASH LIGHTS ILLUMINATED, THE SYSTEM REPORTED 2 SENSOR FAILURES AND A CHASSIS CONTROL FAILURE. THE DEALERSHIP HAS DETERMINED THIS IS DUE TO AN ELECTRICAL SHORT IN THE REAR ABS SENSOR. THIS IS THE THIRD ELECTRICAL SYSTEM ISSUE I HAVE HAD BUT IS THE MOST SERIOUS. I'M CONCERNED BECAUSE SOMETHING AS SIMPLE AS AN ABS SENSOR FAILING, NOT TO MENTION FAILING BECAUSE OF A SHORT, CAN CAUSE THE BRAKING SYSTEM TO ENGAGE UNEXPECTEDLY AND NOT ENGAGED AS EXPECTED WHILE ATTEMPTING TO STOP. *TRRead more
Incident date: Jan 11, 2017
WHILE DRIVING ON THE HIGHWAY THE COLLISION SENSORS ON THE VEHICLE SUDDENLY TURNED OFF. THIS IS COMMON AND I SIMPLY TURNED THEM BACK ON. A FEW MINUTES LATER THEY TURNED BACK OFF FOLLOWED BY A BRIEF FLASH OF THE TRACTION CONTROL LIGHT ABOUT A MINUTE LATER. THE BRAKING SYSTEM ENGAGED WITHOUT WARNING, T
... WO YELLOW LIGHTS ILLUMINATED WHERE THE FORWARD COLLISION SENSOR TYPICALLY ALERTS, FOR ROUGHLY A SECOND AND A HALF DESPITE ALL COLLISION SENSORS REGISTERING AS OFF-LINE AND IN A FAILED STATE. WHILE ATTEMPTING TO STOP THE VEHICLE THE BRAKING SYSTEM THEN FAILED TO OPERATE AS EXPECTED. I HAD TO PUSH THE PEDAL ALL THE WAY TO THE FLOOR, THE ABS SYSTEM ENGAGED AND STOPPING DISTANCE WAS GREATLY INCREASED. FOLLOWING THAT ALL OF THE DASH LIGHTS ILLUMINATED, THE SYSTEM REPORTED 2 SENSOR FAILURES AND A CHASSIS CONTROL FAILURE. THE DEALERSHIP HAS DETERMINED THIS IS DUE TO AN ELECTRICAL SHORT IN THE REAR ABS SENSOR. THIS IS THE THIRD ELECTRICAL SYSTEM ISSUE I HAVE HAD BUT IS THE MOST SERIOUS. I'M CONCERNED BECAUSE SOMETHING AS SIMPLE AS AN ABS SENSOR FAILING, NOT TO MENTION FAILING BECAUSE OF A SHORT, CAN CAUSE THE BRAKING SYSTEM TO ENGAGE UNEXPECTEDLY AND NOT ENGAGED AS EXPECTED WHILE ATTEMPTING TO STOP. *TRRead more
Incident date: Jan 11, 2017
WHILE DRIVING ON THE HIGHWAY THE COLLISION SENSORS ON THE VEHICLE SUDDENLY TURNED OFF. THIS IS COMMON AND I SIMPLY TURNED THEM BACK ON. A FEW MINUTES LATER THEY TURNED BACK OFF FOLLOWED BY A BRIEF FLASH OF THE TRACTION CONTROL LIGHT ABOUT A MINUTE LATER. THE BRAKING SYSTEM ENGAGED WITHOUT WARNING, T
... WO YELLOW LIGHTS ILLUMINATED WHERE THE FORWARD COLLISION SENSOR TYPICALLY ALERTS, FOR ROUGHLY A SECOND AND A HALF DESPITE ALL COLLISION SENSORS REGISTERING AS OFF-LINE AND IN A FAILED STATE. WHILE ATTEMPTING TO STOP THE VEHICLE THE BRAKING SYSTEM THEN FAILED TO OPERATE AS EXPECTED. I HAD TO PUSH THE PEDAL ALL THE WAY TO THE FLOOR, THE ABS SYSTEM ENGAGED AND STOPPING DISTANCE WAS GREATLY INCREASED. FOLLOWING THAT ALL OF THE DASH LIGHTS ILLUMINATED, THE SYSTEM REPORTED 2 SENSOR FAILURES AND A CHASSIS CONTROL FAILURE. THE DEALERSHIP HAS DETERMINED THIS IS DUE TO AN ELECTRICAL SHORT IN THE REAR ABS SENSOR. THIS IS THE THIRD ELECTRICAL SYSTEM ISSUE I HAVE HAD BUT IS THE MOST SERIOUS. I'M CONCERNED BECAUSE SOMETHING AS SIMPLE AS AN ABS SENSOR FAILING, NOT TO MENTION FAILING BECAUSE OF A SHORT, CAN CAUSE THE BRAKING SYSTEM TO ENGAGE UNEXPECTEDLY AND NOT ENGAGED AS EXPECTED WHILE ATTEMPTING TO STOP. *TRRead more
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. THE CONTACT STATED THAT AFTER ACCIDENTALLY REVERSING INTO A POLE, THE VEHICLE ACCELERATED FORWARD INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO THREE OTHER VEHICLES. THE CONTACT SHIFTED INTO PARK AND WAS ABLE TO BRING THE VEHICLE TO A STOP. A P
... OLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. UPDATED 12/20/16*LJRead more
Crash
Incident date: Apr 1, 2016
WHILE DRIVING AT 40 MILES PER HOUR ON 4/1/16 IN SOUTHERN WISCONSIN MY Q50 HYBRID WITHOUT ANY WARNING WHATSOEVER SUDDENLY AND VIOLENTLY PULLED TO THE RIGHT AND BEGAN HEAVY SHUTTERING ON THE RIGHT SIDE. I HAD TO AGGRESSIVELY HOLD THE WHEEL BETWEEN THE NINE AND TEN O'CLOCK POSITION TO KEEP THE CAR GOIN
... G STRAIGHT AND THE CAR FOUGHT ME AND WANTED TO STRONGLY KEEP PULLING RIGHT. THE RIGHT SIGHT OF THE CAR ALSO FELT LIKE THE BRAKES WERE BEING PULSED OR APPLIED WITHOUT MY INTERVENTION WHICH MADE KEEPING THE CAR IN-LANE EVEN MORE DIFFICULT. THE PULL TO THE RIGHT WAS SO SUDDEN THAT THE CAR WAS DIRECTED INTO THE NEXT LANE - THANKFULLY NO CAR WAS PRESENT. I THOUGHT A TIRE WAS BLOWN OUT SO AFTER PULLING THE CAR OVER FOR INSPECTION ALL 4 TIRES WERE FINE. I TRIED DRIVING THE CAR AGAIN AND THE SAME THING HAPPENED. THIS IS A DANGEROUS ISSUE, SO I HAD TO HAVE THE CAR TOWED 90 MILES FOR SERVICE. MY Q50 HAS ABOUT 16,000 MILES AND I AM STILL AWAITING A FULL REPORT FROM THE DEALERSHIP. TEMPERATURE AT TIME OF ISSUE APPROX 45F TIME 2:30 PM CDTRead more
Incident date: Dec 12, 2015
I HAVE OWNED MY CAR FOR ABOUT 2.5 YEARS AND DRIVEN ABOUT 27,000 MILES. IN THIS TIME I HAVE HAD 7 TIRES FAIL. FIVE WERE BLOWOUTS ON THE ROAD AND TWO I CAUGHT WITH BUBBLES IN THE TIRE. I HAVE NEVER HAD A BLOWOUT ON ANY OTHER CAR I HAVE OWNED FOR 35 YEARS. THE TIRES ARE VERY LOW PROFILE AND SEEM TO
... BE VERY SUSCEPTIBLE TO THE SIDEWALLS FAILING. SEVERAL OF THE BLOWOUTS HAVE HAPPENED ON THE HIGHWAY WHEN I WAS GOING 55-65MPH WHICH IS WHY I FEEL THIS IS A SAFETY ISSUE. THE DEALERSHIP HAS TOLD ME THAT OTHER OWNERS ARE BRINGING IN THE SAME CAR WITH THE SAME ISSUE AND WHEN SPEAKING TO INFINITI CUSTOMER SERVICE THEY TOLD ME THIS WAS COMMON TO OCCUR IN THE NORTHEAST OF THE COUNTRY.Read more
Incident date: Nov 7, 2015
11/7/15 AROUND 7-8PM. I (6' 250LB MALE) WAS DRIVING HOME FROM LISBON, OH / TO CANTON, OH. MY FIANC (5'6" 200LB FEMALE) WAS SITTING IN THE PASSENGER SEAT, AND OUR DAUGHTER (2 1/2YR OLD 28LB) SITTING DIRECTLY BEHIND HER IN HER CAR SEAT. WHEN OUT OF THE CORNER OF MY EYE I NOTICED A YELLOW LIGHT COME ON
... (WHILE GOING 45-55MPH). WHEN I REALIZED IT WAS THE LIGHT SHOWING THE PASSENGER SEAT EMPTY. I HAD MY FIANC TAKE A PICTURE OF THE DASH SO I WOULD HAVE PROOF FOR INFINITI OF AKRON. THOUGH DUE TO THE FACT SHE COULD NOT ALSO GET HERSELF INTO THE PICTURE. I PROCEEDED TO TAKE ANOTHER PICTURE ( TO WHICH I ATTACHED) TO SHOW THAT SHE WAS SITTING IN THE SEAT. I WAS PLACED UNDER THE ASSUMPTION THAT THIS FAULT WAS NO LONGER POSSIBLE. DUE TO THE FACT INFINITI OF AKRON HAD ALREADY COMPLETED THE RECALL, AND GAVE MY CAR A CLEAN BILL OF HEALTH. SO WHY IS MY CAR STILL HAVING ISSUES? WHAT'S IT GOING TO TAKE FOR INFINITI TO ADMIT THERE'S STILL AN ISSUE? GOD FORBID AN ACCIDENT TO HAPPEN, AND AIRBAG NOT DEPLOY. WILL THE PRESIDENT OF INFINITI BE THERE TO HELP ME RAISE MY DAUGHTER? TO EXPLAIN TO HER WHY MOMS NOT AROUND? I HIGHLY DOUBT IT! SO PLEASE INFINITI PEOPLE PUT THEIR ENTIRE WORLD IN YOUR HANDS. I'VE TRUSTED YOU ENOUGH TO BUY YOUR CAR. NOW I TRUST YOU'LL DO EVERYTHING IN YOUR POWER TO MAKE SURE IT'S SAFE NOT ONLY FOR MY FAMILY. BUT EVEN FAMILY WHO CHOOSES TO PUT THEIR FAMILY IN AN INFINITI.Read more
Incident date: Jan 7, 2014
FROM THE VERY BEGINNING OF THE LEASE THE VEHICLE THERE HAVE BEEN ISSUES WITH INTERRUPTED AND UNEXPECTED ACCELERATION OF THE VEHICLE. THESE WERE FIRST REPORTED TO THE DEALERSHIP AS "HESITATION ON ACCELERATION, ADVISE" WHEN THE VEHICLE WAS SERVICED AT 4,849 MILES ON 01/30/2014. THE COMPLAINT HAS BEEN
... REPEATED TO THE DEALERSHIP SEVERAL TIMES AND TAKEN TO INFINITI CONSUMER AFFAIRS. I HAVE GONE THROUGH RECORDING INCIDENTS WITH A MONITOR IN THE VEHICLE, HAVING A SPECIALIST DRIVE THE VEHICLE FOR SEVERAL DAYS (AND ALTHOUGH HE DID DRIVE IT FOR A FEW HUNDRED MILES IT WAS MOSTLY HIGHWAY DRIVING AND NOT THE TYPE OF STOP AND GO DRIVING WHERE THE INCIDENTS MORE REGULARLY OCCURRED). AFTER HAVING THE VEHICLE RETURNED LAST WEEK I FINALLY DID SOME RESEARCH AND SAW A NEW YORK TIMES ARTICLE (11/07/2014) DESCRIBING A RECALL FOR THE ISSUES I HAVE BEEN COMPLAINING ABOUT. IN THE ARTICLE ONE OWNER STATED THE CAR WAS A "MENACE. IT FEELS LIKE IT IS ACCELERATING ON ITS OWN. EVERY TIME I HAVE HAD THIS INTO THE DEALER I HAVE COMPLAINED, AND THEY CLAIM THE ISSUE CANNOT BE DUPLICATED. FINALLY, THEY HAVE BEGUN TO TELL ME IT IS NORMAL WITH THIS HYBRID CAR. THIS IS NO NORMAL EVENT." SEVERAL WEEKS AGO MY YOUNGER SON, AN ATTORNEY, WAS DRIVING AND EXPERIENCED THE SAME THING. HIS COMMENT WAS, "WHAT WAS THAT, IT TOOK OFF ON ITS OWN!" I JUST GOT OFF THE PHONE WITH INFINITI CONSUMER AFFAIRS AND THEY TOLD ME THE SAME THING, THAT IS THE MANNER IN WHICH THE VEHICLE IS SUPPOSE TO DRIVE. IF THAT IS NORMAL AND THE WAY THE VEHICLE IS SUPPOSE TO DRIVE THEN IT SHOULD BE TAKEN OFF THE ROAD BEFORE THERE ARE ANY FATALITIES. I HAVE BEEN A RESPONSIBLE OWNER AND HAVE TRIED TO DEAL WITH THIS THROUGH INFINITI BUT THEY HAVE TURNED THEIR BACK ON ME, OTHER INFINITI CONSUMERS AND THE GENERAL PUBLIC FOR THE LAST TIME. I HAVE DECIDED IN THE INTEREST OF PUBLIC SAFETY TO REPORT THIS DANGEROUS PROBLEM TO A GOVERNMENT AGENCY.Read more
Incident date: Jan 7, 2014
FROM THE VERY BEGINNING OF THE LEASE THE VEHICLE THERE HAVE BEEN ISSUES WITH INTERRUPTED AND UNEXPECTED ACCELERATION OF THE VEHICLE. THESE WERE FIRST REPORTED TO THE DEALERSHIP AS "HESITATION ON ACCELERATION, ADVISE" WHEN THE VEHICLE WAS SERVICED AT 4,849 MILES ON 01/30/2014. THE COMPLAINT HAS BEEN
... REPEATED TO THE DEALERSHIP SEVERAL TIMES AND TAKEN TO INFINITI CONSUMER AFFAIRS. I HAVE GONE THROUGH RECORDING INCIDENTS WITH A MONITOR IN THE VEHICLE, HAVING A SPECIALIST DRIVE THE VEHICLE FOR SEVERAL DAYS (AND ALTHOUGH HE DID DRIVE IT FOR A FEW HUNDRED MILES IT WAS MOSTLY HIGHWAY DRIVING AND NOT THE TYPE OF STOP AND GO DRIVING WHERE THE INCIDENTS MORE REGULARLY OCCURRED). AFTER HAVING THE VEHICLE RETURNED LAST WEEK I FINALLY DID SOME RESEARCH AND SAW A NEW YORK TIMES ARTICLE (11/07/2014) DESCRIBING A RECALL FOR THE ISSUES I HAVE BEEN COMPLAINING ABOUT. IN THE ARTICLE ONE OWNER STATED THE CAR WAS A "MENACE. IT FEELS LIKE IT IS ACCELERATING ON ITS OWN. EVERY TIME I HAVE HAD THIS INTO THE DEALER I HAVE COMPLAINED, AND THEY CLAIM THE ISSUE CANNOT BE DUPLICATED. FINALLY, THEY HAVE BEGUN TO TELL ME IT IS NORMAL WITH THIS HYBRID CAR. THIS IS NO NORMAL EVENT." SEVERAL WEEKS AGO MY YOUNGER SON, AN ATTORNEY, WAS DRIVING AND EXPERIENCED THE SAME THING. HIS COMMENT WAS, "WHAT WAS THAT, IT TOOK OFF ON ITS OWN!" I JUST GOT OFF THE PHONE WITH INFINITI CONSUMER AFFAIRS AND THEY TOLD ME THE SAME THING, THAT IS THE MANNER IN WHICH THE VEHICLE IS SUPPOSE TO DRIVE. IF THAT IS NORMAL AND THE WAY THE VEHICLE IS SUPPOSE TO DRIVE THEN IT SHOULD BE TAKEN OFF THE ROAD BEFORE THERE ARE ANY FATALITIES. I HAVE BEEN A RESPONSIBLE OWNER AND HAVE TRIED TO DEAL WITH THIS THROUGH INFINITI BUT THEY HAVE TURNED THEIR BACK ON ME, OTHER INFINITI CONSUMERS AND THE GENERAL PUBLIC FOR THE LAST TIME. I HAVE DECIDED IN THE INTEREST OF PUBLIC SAFETY TO REPORT THIS DANGEROUS PROBLEM TO A GOVERNMENT AGENCY.Read more
Incident date: Jan 7, 2014
FROM THE VERY BEGINNING OF THE LEASE THE VEHICLE THERE HAVE BEEN ISSUES WITH INTERRUPTED AND UNEXPECTED ACCELERATION OF THE VEHICLE. THESE WERE FIRST REPORTED TO THE DEALERSHIP AS "HESITATION ON ACCELERATION, ADVISE" WHEN THE VEHICLE WAS SERVICED AT 4,849 MILES ON 01/30/2014. THE COMPLAINT HAS BEEN
... REPEATED TO THE DEALERSHIP SEVERAL TIMES AND TAKEN TO INFINITI CONSUMER AFFAIRS. I HAVE GONE THROUGH RECORDING INCIDENTS WITH A MONITOR IN THE VEHICLE, HAVING A SPECIALIST DRIVE THE VEHICLE FOR SEVERAL DAYS (AND ALTHOUGH HE DID DRIVE IT FOR A FEW HUNDRED MILES IT WAS MOSTLY HIGHWAY DRIVING AND NOT THE TYPE OF STOP AND GO DRIVING WHERE THE INCIDENTS MORE REGULARLY OCCURRED). AFTER HAVING THE VEHICLE RETURNED LAST WEEK I FINALLY DID SOME RESEARCH AND SAW A NEW YORK TIMES ARTICLE (11/07/2014) DESCRIBING A RECALL FOR THE ISSUES I HAVE BEEN COMPLAINING ABOUT. IN THE ARTICLE ONE OWNER STATED THE CAR WAS A "MENACE. IT FEELS LIKE IT IS ACCELERATING ON ITS OWN. EVERY TIME I HAVE HAD THIS INTO THE DEALER I HAVE COMPLAINED, AND THEY CLAIM THE ISSUE CANNOT BE DUPLICATED. FINALLY, THEY HAVE BEGUN TO TELL ME IT IS NORMAL WITH THIS HYBRID CAR. THIS IS NO NORMAL EVENT." SEVERAL WEEKS AGO MY YOUNGER SON, AN ATTORNEY, WAS DRIVING AND EXPERIENCED THE SAME THING. HIS COMMENT WAS, "WHAT WAS THAT, IT TOOK OFF ON ITS OWN!" I JUST GOT OFF THE PHONE WITH INFINITI CONSUMER AFFAIRS AND THEY TOLD ME THE SAME THING, THAT IS THE MANNER IN WHICH THE VEHICLE IS SUPPOSE TO DRIVE. IF THAT IS NORMAL AND THE WAY THE VEHICLE IS SUPPOSE TO DRIVE THEN IT SHOULD BE TAKEN OFF THE ROAD BEFORE THERE ARE ANY FATALITIES. I HAVE BEEN A RESPONSIBLE OWNER AND HAVE TRIED TO DEAL WITH THIS THROUGH INFINITI BUT THEY HAVE TURNED THEIR BACK ON ME, OTHER INFINITI CONSUMERS AND THE GENERAL PUBLIC FOR THE LAST TIME. I HAVE DECIDED IN THE INTEREST OF PUBLIC SAFETY TO REPORT THIS DANGEROUS PROBLEM TO A GOVERNMENT AGENCY.Read more
Incident date: Jan 5, 2015
DURING WINTER 2014, I STARTED GETTING AWD / CHASSIS CONTROL ERRORS CONSTANTLY. THE ERROR WOULD SHOW UP AT VARIOUS TIMES, INCLUDING WITHIN 3-5 MIN FROM A COLD START, 10-15 MIN AFTER ENGINE REACHED OPERATING TEMPERATURE, WHILE DRIVING AFTER 20-30 MIN. SOMETIME THE ERROR IS FOLLOWED BY A SURGE IN POWER
... . EVERY TIME THIS HAPPENS, THE AWD SYSTEM GOES OFFLINE AND THE CAR WORKS IN REAR WHEEL DRIVE ONLY. IN SNOW OR RAIN THE CAR BECOMES DIFFICULT TO DRIVE. THIS PAST WINTER, I WAS NOT ABLE TO GET THE CAR UP MY DRIVEWAY. AFTER TURNING OFF THE CAR, THE ERROR GOES AWAY BUT IN 90% OF THE CASES IF COMES BACK WITHIN A FEW MINUTES. THE CONDITION IS NOT RELATED TO WEATHER (HAPPENED IN WINTER, SPRING AND SUMMER). THE ECU TROUBLE CODE POINTS TO A SOLENOID CONTROLLING THE AWD SYSTEM ON THE CAR. I HAVE TAKEN THE CAR TO THE DEALER MANY TIMES. ALL THE RECALLS HAVE BEEN RESOLVED, INCLUDING A FEW ECU RECALLS AS I UNDERSTAND. THE DEALER REFUSED TO CHANGE THE POSSIBLE FAULTY SOLENOID SINCE EVERY TIME THEY TESTED THE CAR, THE PART WAS FUNCTIONING PROPERLY. THE CAR IS BRAND NEW (3200 MILES AS OF AUGUST 13TH). I HAVE LEFT THE CAR AT THE DEALER FOR OVER 2 WEEKS AND DROVE A LOANER. AT WHAT POINT IN TIME CAN I CONTACT INFINITI AND ASK THEM TO REPLACE THE CAR SINCE THEY DON'T SEEM TO WANT TO FIX IT. PERHAPS THIS IS AN ISSUE THAT OTHER HAVE AND WE CAN FORCE INFINITI TO INVESTIGATE THIS FURTHER.Read more
Incident date: Mar 7, 2015
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING AT APPROXIMATELY 65 MPH, WHILE GOING INTO A RIGHT CURVE THE STEERING WHEEL JERKED TO THE LEFT WITHOUT WARNING. THE DRIVER CRASHED INTO A GUARDRAIL. THE ADAPTIVE CRUISE CONTROL AND ACTIVE LANE CONTROL SYSTEMS WERE ACTIVATED AT THE TIME OF
... THE CRASH. THE DRIVER STATED THAT THE ROADS WERE TREATED DUE TO THE INCLIMATE WEATHER, WHICH HE FELT WAS THE CAUSE OF THE CRASH. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,700.Read more
Crash
Incident date: Mar 7, 2015
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING AT APPROXIMATELY 65 MPH, WHILE GOING INTO A RIGHT CURVE THE STEERING WHEEL JERKED TO THE LEFT WITHOUT WARNING. THE DRIVER CRASHED INTO A GUARDRAIL. THE ADAPTIVE CRUISE CONTROL AND ACTIVE LANE CONTROL SYSTEMS WERE ACTIVATED AT THE TIME OF
... THE CRASH. THE DRIVER STATED THAT THE ROADS WERE TREATED DUE TO THE INCLIMATE WEATHER, WHICH HE FELT WAS THE CAUSE OF THE CRASH. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,700.Read more
Crash
Incident date: Aug 1, 2014
DRIVING ON THE INTERSTATE, PRESSED BRAKES TO SLOW DOWN CAR BECAUSE OF ANOTHER CAR IN THE FAST LANE. THE BRAKES THROBBED AND DID NOT SLOW DOWN THE CAR. MOVED OVER TO THE MIDDLE LANE AND PRESSED BRAKES AGAIN, BRAKES THROBBED BUT DID NOT SLOW DOWN CAR. PULLED INTO THE EMERGENCY LANE, BRAKES THROBBED SL
... OWED DOWN CAR UNTIL STOP. RESTARTED THE CAR AND THE BRAKES THEN BRING TO WORK PROPERLY. THIS HAS HAPPEN ABOUT 5 TIMES AND INFINITI HAS NOT CORRECTED OR FOUND ISSUE. *TRRead more
Incident date: Aug 14, 2013
SINCE I HAVE OWNED THE CAR, SLIGHTLY OVER A YEAR, WHEN DECELERATING GENERALLY WHEN COMING OFF A HIGHWAY ON AN EXIT RAMP TO A STOP, WHILE BRAKING THE CAR WILL BEGIN TO NORMALLY SLOW BUT THEN SUDDENLY "JUMP FORWARD" OR FEEL LIKE IT IS ACCELERATING THEN CONTINUE BRAKING. IT FEELS LIKE IT IS ACCELERATI
... NG ON ITS OWN. EVERY TIME I HAVE HAD THIS INTO THE DEALER I HAVE COMPLAINED AND THEY CLAIM THE ISSUE CANNOT BE DUPLICATED. FINALLY, THEY HAVE BEGUN TO TELL ME IT IS "NORMAL" WITH THIS HYBRID CAR. THIS IS NO "NORMAL" EVENT. THIS CAR IS A MENACE. *TRRead more
Incident date: Aug 3, 2014
THE FRONT PASSENGER AIR BAG SENSOR SYSTEM WILL INTERMITTENTLY ACTIVATE WHEN MY WIFE (SMALL STATURE ADULT) IS SITTING IN THE PASSENGER SEAT. ABOUT HALF THE TIME THE SYSTEM WILL ACTIVATE WHEN SHE GETS IN THE CAR AND ABOUT HALF THE TIME IT STAYS OFF. I BROUGHT THE CAR INTO SERVICE AT THE DEALERSHIP AND
... THEY REPORT THE SYSTEM IS OPERATING WITHIN SPECIFICATIONS. I CONTACTED INFINITI BUT MY DISCUSSIONS WERE EXTREMELY DISAPPOINTING. THEY DENY THERE IS A PROBLEM WITH THE CAR. THEY STATE THAT IT IS DUE TO THE OCCUPANT NOT SITTING CORRECTLY. THEY CAME TO THEIR CONCLUSION WITHOUT OBSERVING HOW SHE SITS IN THE CAR AND WITHOUT GIVING SUGGESTIONS ON WHAT SHE IS "DOING WRONG". I FIND THIS FRUSTRATING SINCE THIS IS THE SAME REASONING THEY REPORTED IN SEPTEMBER OF 2013 PRIOR TO ISSUING A LARGE RECALL IN APRIL 2014 AND AFTER AN INITIAL SMALL RECALL IN APRIL 2013. I CURRENTLY BELIEVE THE SENSOR SYSTEM IS DEFECTIVE. I DO NOT BELIEVE IT IS RELATED TO HOW SHE SITS IN THE CAR. WE HAVE TRIED DIFFERENT WAYS OF SITTING IN THE CAR AND NOTHING WE DO SEEMS TO HELP. SHE HAS NEVER HAD A PROBLEM IN VEHICLES MANUFACTURED BY OTHER CAR COMPANIES. AND EVEN IF I ACCEPT THEIR ARGUMENT IT STILL SHOULD BE CONSIDERED DEFECTIVE BECAUSE AN AIR BAG SYSTEM SHOULD NOT HAVE A 50% RELIABILITY RATING AND BE SO DEPENDENT ON IF SOMEONE SITS 1 MM OFF CENTER. THERE SHOULD BE A MARGIN OF SAFETY TO PROTECT AGAINST FAILURE DURING ROUTINE DAY TO DAY OPERATION. I JUST WANT THE CAR TO BE FIXED. AND I WANT MY FAMILY AND THE PUBLIC AT LARGE TO BE SAFE. I AM CONCERNED THAT NISSAN/INFINITI IS DENYING A PROBLEM EXISTS FOR ECONOMIC REASONS AND TO PREVENT ANOTHER RECALL. I REALLY APPRECIATE ANY ASSISTANCE YOU AND YOUR AGENCY CAN PROVIDE IN THIS MATTER. *TRRead more
Incident date: Jan 6, 2014
MULTIPLE NAVIGATION / INTOUCH CRASHES, MALFUNCTION, RADIO FREEZES, HEAD PROXY UNIT FAILURE,. ISSUES OCCUR UPON STARTUP AND YOU ARE FORCED TO STOP, WAIT 5 MINUTES, RESTART VEHICLE. BROUGHT IN FOR SERVICE, REPLACED DIRECT CONTROL UNIT,UPDATED FIRMWARE. VEHICLE CONTINUES TO DISPLAY ISSUES APPROX. 2
... - 3 TIMES PER WEEK APPROX. 15 - 25 MINUTES INTO COMMUTE. FORCED TO PULL OFF ROAD, STOP, WAIT, RESTART. SCHEDULED VISIT WITH INFINITI DEALER TECH SPECIALIST TO REVIEW VEHICLE. INFINITI ENGINEERING STATES 2 - 3 FAILURES PER WEEK NORMAL BEHAVIOR. VEHICLE IS HYBRID, ELECTRIC MOTOR DOES NOT APPEAR TO RUN FOR EXPECTED DURATION RESULTING IN CITY MPG UNDER 20MPG. VEHICLE ADVERTISED AT 27MPG CITY. I AM CONCERNED ABOUT ELECTRIC MOTOR BEHAVIOR BUT INFINITI DOES NOT VIEW IT AS AN ISSUE. MULTIPLE ATTEMPT TO RESOLVE UNSUCCESSFUL. INFINTI CASE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TRRead more
Incident date: Jan 6, 2014
MULTIPLE NAVIGATION / INTOUCH CRASHES, MALFUNCTION, RADIO FREEZES, HEAD PROXY UNIT FAILURE,. ISSUES OCCUR UPON STARTUP AND YOU ARE FORCED TO STOP, WAIT 5 MINUTES, RESTART VEHICLE. BROUGHT IN FOR SERVICE, REPLACED DIRECT CONTROL UNIT,UPDATED FIRMWARE. VEHICLE CONTINUES TO DISPLAY ISSUES APPROX. 2
... - 3 TIMES PER WEEK APPROX. 15 - 25 MINUTES INTO COMMUTE. FORCED TO PULL OFF ROAD, STOP, WAIT, RESTART. SCHEDULED VISIT WITH INFINITI DEALER TECH SPECIALIST TO REVIEW VEHICLE. INFINITI ENGINEERING STATES 2 - 3 FAILURES PER WEEK NORMAL BEHAVIOR. VEHICLE IS HYBRID, ELECTRIC MOTOR DOES NOT APPEAR TO RUN FOR EXPECTED DURATION RESULTING IN CITY MPG UNDER 20MPG. VEHICLE ADVERTISED AT 27MPG CITY. I AM CONCERNED ABOUT ELECTRIC MOTOR BEHAVIOR BUT INFINITI DOES NOT VIEW IT AS AN ISSUE. MULTIPLE ATTEMPT TO RESOLVE UNSUCCESSFUL. INFINTI CASE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TRRead more
Incident date: Jan 6, 2014
MULTIPLE NAVIGATION / INTOUCH CRASHES, MALFUNCTION, RADIO FREEZES, HEAD PROXY UNIT FAILURE,. ISSUES OCCUR UPON STARTUP AND YOU ARE FORCED TO STOP, WAIT 5 MINUTES, RESTART VEHICLE. BROUGHT IN FOR SERVICE, REPLACED DIRECT CONTROL UNIT,UPDATED FIRMWARE. VEHICLE CONTINUES TO DISPLAY ISSUES APPROX. 2
... - 3 TIMES PER WEEK APPROX. 15 - 25 MINUTES INTO COMMUTE. FORCED TO PULL OFF ROAD, STOP, WAIT, RESTART. SCHEDULED VISIT WITH INFINITI DEALER TECH SPECIALIST TO REVIEW VEHICLE. INFINITI ENGINEERING STATES 2 - 3 FAILURES PER WEEK NORMAL BEHAVIOR. VEHICLE IS HYBRID, ELECTRIC MOTOR DOES NOT APPEAR TO RUN FOR EXPECTED DURATION RESULTING IN CITY MPG UNDER 20MPG. VEHICLE ADVERTISED AT 27MPG CITY. I AM CONCERNED ABOUT ELECTRIC MOTOR BEHAVIOR BUT INFINITI DOES NOT VIEW IT AS AN ISSUE. MULTIPLE ATTEMPT TO RESOLVE UNSUCCESSFUL. INFINTI CASE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TRRead more
Incident date: Feb 6, 2014
EVEN AFTER DAS REPROGRAM (ITB14-006) PER CAMPAIGN END OF JANUARY '14, DAS FAILED AT COLD TEMP AT START UP. AFTER DRIVING 10 MIN, I PARKED THE CAR OUTSIDE FOR 30 MIN AT 0 DEGREE F. WHEN RESTARTED, ENGINE WAS ON BUT MULTIPLE WARNINGS APPEARED (SAME AS REPORTED ON 1/11/14). THIS HAPPENED 2 TIMES AT COL
... D TEMP BEFORE REPROGRAMMING, AND PREVIOUSLY, I WAS NOT ABLE TO TURN TIRES AT ALL BECAUSE STEERING WAS JUST TOO HEAVY. HOWEVER, THIS TIME (#3), I WAS ABLE TO TURN TIRES EVEN THOUGH IT WAS STILL HEAVIER THAN USUAL. THE BACKUP MECHANICAL STEER MUST HAVE KICKED IN, AND I WAS ABLE TO DRIVE AND MOVE THE CAR TO MORE SECURE PLACE AND WAITED. IN PREVIOUS 2 OCCASIONS, AFTER 40 MIN AND 10 MIN EACH TIME WHEN THE CAR WARMED UP, ALL ALARMS DISAPPEARED. THEREFORE, I WAITED, AND AFTER 40 MIN OF ENGINE RUNNING, I RESTARTED THE CAR AND ALL ALARMS DISAPPEARED, AND THE CAR FUNCTIONED NORMALLY. EVEN THOUGH THE MECHANICAL STEER KICKED IN AND I WAS ABLE TO DRIVE THE CAR, IT WAS OBVIOUS DAS STILL FAILED AT COLD TEMP. THE FUNDAMENTAL DAS FAILURE PROBLEM AT COLD TEMP HAS NOT BEEN SOLVED AFTER THIS REPROGRAM, BUT AT LEAST NOW THE BACKUP MECHANICAL STEER WORKS IN THIS SITUATION. OF SEPARATE NOTE, IN OTHER 2 OCCASIONS, I WAS NOT ABLE TO CHANGE VOLUME OF AUDIO. THAT WAS SOLVED BY TURNING CAR OFF AND ON. SINCE THIS CAR HAS MULTIPLE SENSORS AND CONTROLS, I AM NOT CERTAIN IF EVERYTHING IS RUNNING NORMALLY OR NOT, IF EVEN A VOLUME CONTROL OF AUDIO FAILS AT TIMES, SINCE THIS IS ONLY THING THAT I CAN TELL IMMEDIATELY, BUT SOMETHING ELSE THAT I CANNOT RECOGNIZE WHILE DRIVING MAY BE IN FAULT MODE WITHOUT ME KNOWING IT. *TRRead more
Incident date: Feb 6, 2014
EVEN AFTER DAS REPROGRAM (ITB14-006) PER CAMPAIGN END OF JANUARY '14, DAS FAILED AT COLD TEMP AT START UP. AFTER DRIVING 10 MIN, I PARKED THE CAR OUTSIDE FOR 30 MIN AT 0 DEGREE F. WHEN RESTARTED, ENGINE WAS ON BUT MULTIPLE WARNINGS APPEARED (SAME AS REPORTED ON 1/11/14). THIS HAPPENED 2 TIMES AT COL
... D TEMP BEFORE REPROGRAMMING, AND PREVIOUSLY, I WAS NOT ABLE TO TURN TIRES AT ALL BECAUSE STEERING WAS JUST TOO HEAVY. HOWEVER, THIS TIME (#3), I WAS ABLE TO TURN TIRES EVEN THOUGH IT WAS STILL HEAVIER THAN USUAL. THE BACKUP MECHANICAL STEER MUST HAVE KICKED IN, AND I WAS ABLE TO DRIVE AND MOVE THE CAR TO MORE SECURE PLACE AND WAITED. IN PREVIOUS 2 OCCASIONS, AFTER 40 MIN AND 10 MIN EACH TIME WHEN THE CAR WARMED UP, ALL ALARMS DISAPPEARED. THEREFORE, I WAITED, AND AFTER 40 MIN OF ENGINE RUNNING, I RESTARTED THE CAR AND ALL ALARMS DISAPPEARED, AND THE CAR FUNCTIONED NORMALLY. EVEN THOUGH THE MECHANICAL STEER KICKED IN AND I WAS ABLE TO DRIVE THE CAR, IT WAS OBVIOUS DAS STILL FAILED AT COLD TEMP. THE FUNDAMENTAL DAS FAILURE PROBLEM AT COLD TEMP HAS NOT BEEN SOLVED AFTER THIS REPROGRAM, BUT AT LEAST NOW THE BACKUP MECHANICAL STEER WORKS IN THIS SITUATION. OF SEPARATE NOTE, IN OTHER 2 OCCASIONS, I WAS NOT ABLE TO CHANGE VOLUME OF AUDIO. THAT WAS SOLVED BY TURNING CAR OFF AND ON. SINCE THIS CAR HAS MULTIPLE SENSORS AND CONTROLS, I AM NOT CERTAIN IF EVERYTHING IS RUNNING NORMALLY OR NOT, IF EVEN A VOLUME CONTROL OF AUDIO FAILS AT TIMES, SINCE THIS IS ONLY THING THAT I CAN TELL IMMEDIATELY, BUT SOMETHING ELSE THAT I CANNOT RECOGNIZE WHILE DRIVING MAY BE IN FAULT MODE WITHOUT ME KNOWING IT. *TRRead more
Incident date: Jan 8, 2014
ON JANUARY 8, 2014, I WAS SCHEDULED TO BRING MY Q50 FOR SERVICE FOR VARIOUS ISSUES AND PICK UP A LOANER. THAT AM IT WAS ABOUT 3 DEGREES F IN CHICAGO. WHEN I STARTED THE CAR, I SAW A SERIES OF WARNING LIGHTS, INCLUDING DYNAMIC CONTROL, SEAT BELT LIGHT (MY SEAT BELT WAS ON), MASTER WARNING LIGHT, MA
... LFUNCTION INDICATOR LIGHT, BRAKE WARNING LIGHT, DIRECT RESPONSE HYBRID SYSTEM WARNING LIGHT AND ONE UNIDENTIFIED LIGHT. I LIVE 3 MILES FROM THE SERVICE CENTER AND HAD NO CHOICE BUT TO HEAD TO THE DEALER TO DROP OFF THE CAR AND PICK UP MY LOANER. THE CAR SEEMED TO OPERATE NORMALLY AT FIRST. AFTER 5 MINUTES IN SLOW TRAFFIC, I SAW THE "CHASSIS CONTROL SYSTEM ERROR" APPEAR. I WAS NOW ABOUT 1.5 MILES FROM INFINITI. I MADE IT 1 MILE FROM THE SHOP WHEN THE CAR JUST STOPPED ON THE ROAD. IT WOULD NOT MOVE BUT THE HEAT AND RADIO WERE STILL WORKING. THEN A WARNING LIGHT CAME ON THAT SAID "WARNING SHIFT TO PARK." I SHIFTED TO PARK AND WAS THEN ABLE TO PUT IT BACK IN DRIVE AND MOVE ONCE AGAIN. EVERY TIME I SLOWED TO A NEAR STOP, THE CAR WOULD DIE AGAIN AND ASK ME TO PUT IT IN PARK. I WAS ABLE TO LIMP THE CAR TO WITHIN 3 BLOCKS OF INFINITI WHEN IT STOPPED AND COULD NOT BE RESTARTED. THE CAR WAS NOW STUCK ON HALSTED ST. DURING CHICAGO RUSH HOUR. TWO GUYS IN A TRUCK PUSHED MY CAR TO THE SIDE OF THE ROAD. I CALLED INFINITI AND THEY PICKED ME UP AND GAVE ME A LOANER. I PHOTOGRAPHED THE SCREENS WITH THE WARNINGS. ITS NOW JANUARY 31ST AND THE CAR IS STILL NOT READY. I WAS TOLD THAT THE TRANSMISSION HAD TO BE REPLACED AND IT WAS COMING FROM JAPAN. CAR TO BE READY FEBRUARY 4TH, 28 DAYS AFTER IT DIED ON THE ROAD. I FILED A COMPLAINT WITH INFINITI CONSUMER AFFAIRS AND HAVE BEEN GIVEN A COMPLETE RUN AROUND. THEY SAID THEY WERE CONSIDERING A BUYBACK BUT 3 PLUS WEEKS INTO THE PROCESS I WAS TOLD THEY WILL NOT BUY IT BACK. I DON'T FEEL SAFE IN THIS CAR AND MUST SELL IT FOR A LARGE LOSS. *TRRead more