Complaint Statistics
39 total complaints
4 crashes 1 injuries
Top Reported Components
| Component | Complaints |
|---|
| ELECTRICAL SYSTEM | 11 |
| UNKNOWN OR OTHER | 8 |
| EXTERIOR LIGHTING | 2 |
| ELECTRICAL SYSTEM:HORN | 2 |
| WHEELS | 1 |
| TIRES:SIDEWALL | 1 |
| STEERING | 1 |
| FORWARD COLLISION AVOIDANCE | 1 |
| LANE DEPARTURE: ASSIST | 1 |
| SEAT BELTS | 1 |
Incident date: Apr 10, 2025
After purchase, I discovered that the vehicle was sold without a functioning horn, which is federally required safety equipment. I immediately contacted the dealership and Subaru of America to have the defect repaired under the manufacturer’s warranty. Despite repeated requests, Subaru and the dea
... lership refused to repair the defect, which left the vehicle unsafe to operate. A horn is essential for warning other drivers and pedestrians and for safe operation of the vehicle. Selling a vehicle without a functional horn constitutes a serious safety violation. I have documentation supporting my claim, including the warranty agreement, proof of defect, and correspondence showing Subaru’s refusal to repair the horn. I am requesting that NHTSA investigate this matter to ensure compliance with federal safety requirements and to prevent potential safety risks to other consumers.Read more
Incident date: Dec 1, 2025
My car has been having electrical problems. First, airbag sensor caused every yellow warning light to go on. Now my infotainment center with maps either goes black or too dark to see all the time. Hyundai has an update for this infotainment center but they cannot update it. It will not update.
... I am driving relying on maps and all of the sudden it cannot be seen. Very dangerous. I had this happen on the turnpike getting off at an exit and had no idea where to go. There is a Hyundai USA complaint number XXX which has many pages of documents including repair and videos and photos of the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Dec 1, 2025
My car has been having electrical problems. First, airbag sensor caused every yellow warning light to go on. Now my infotainment center with maps either goes black or too dark to see all the time. Hyundai has an update for this infotainment center but they cannot update it. It will not update.
... I am driving relying on maps and all of the sudden it cannot be seen. Very dangerous. I had this happen on the turnpike getting off at an exit and had no idea where to go. There is a Hyundai USA complaint number XXX which has many pages of documents including repair and videos and photos of the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Dec 1, 2025
My car has been having electrical problems. First, airbag sensor caused every yellow warning light to go on. Now my infotainment center with maps either goes black or too dark to see all the time. Hyundai has an update for this infotainment center but they cannot update it. It will not update.
... I am driving relying on maps and all of the sudden it cannot be seen. Very dangerous. I had this happen on the turnpike getting off at an exit and had no idea where to go. There is a Hyundai USA complaint number XXX which has many pages of documents including repair and videos and photos of the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Oct 29, 2025
See attached document for complaint.
Incident date: Nov 1, 2025
THIS IS A 2032 HYUNDAI VENUE WITH 21,000 MILES, ALL THE COMPLIMENTARY INSPECTIONS DONE BY HUYNDAI NORTHWEST IN HOUSTON. WE HAD TO CHANGE THE 4 TIRES DUE TO ABNORAL WEAR AND TEAR. THE NEW TIRES WERE PURCHASED ON NOV 2025. THE LAST SERVICE DONE IN HUYNDAI NORTHWEST WAS ON AUG 2025 WHEN HUYNDAI NORTHWE
... ST SAID THE TIRES WERE OK WHICH IS A LIE. 2 DIFERENT TECHNITIANS FROM DISCOUNT TIRE AND SUN AUTO CONFIRMED THE UNSAFE CONDITION SEPARATELY IN NOV 2025.Read more
Incident date: Oct 15, 2025
Since purchasing the car (New) I experienced issues with the horn stopped working. The dealer replaced it no charge covered under warranty. Received a notification this is a known issue and will be covered for 120,000 miles 10 years. It should09 be no limits Seems to me this is a safety issue needs
... to be repaired with quality parts that will not fail. I was told at the dealer ship someone is on their 15th replacement.Read more
Incident date: Aug 25, 2025
The contact owns a 2023 Hyundai Venue. The contact stated that while driving 20-22 MPH, the Forward Collision Avoidance, Lane Keep Assist, and Blind Spot warning lights illuminated, along with several other unknown warning lights were illuminated. The contact stated that while driving the vehicle to
... the dealer the following day, the warning lights had turned off. The vehicle was taken to the dealer, where it was diagnosed, and determined that the air bag control module had failed and needed to be replaced. The dealer ordered the part. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 37,361.Read more
Incident date: Aug 25, 2025
The contact owns a 2023 Hyundai Venue. The contact stated that while driving 20-22 MPH, the Forward Collision Avoidance, Lane Keep Assist, and Blind Spot warning lights illuminated, along with several other unknown warning lights were illuminated. The contact stated that while driving the vehicle to
... the dealer the following day, the warning lights had turned off. The vehicle was taken to the dealer, where it was diagnosed, and determined that the air bag control module had failed and needed to be replaced. The dealer ordered the part. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 37,361.Read more
Incident date: Oct 24, 2024
Owner brand new since may 2023. Few months later, beginning 2024 one day notice when need to use that horn went off by it own, when to the dealership to service, after wait for about 3-4 week they replaced,. All good until 5-7 months later around October 2024 once again NOT HORN AGAIN!!. Go back to
... the dealer they refuse to serve because on the Hyundai system it looks like it was made an mileage alterations, No way I buy the vehicle with 50 miles and the only place servicing the car is the same dealer, they went deeper and found that the DMV mistaken put that in the title when I get the new 2024 plate sticker, the DMV found their mistakes to not charge fixed but I have to wait about 4 months to get the title that said" Corrected" when finally get that, the dealership still can't see my car until Hyundai system marker fix, in order to do that I sent everything, is July 2025 and still waiting they fix that for the dealer for second freaking TIME do the replacement of the horn. THE HORN IS A SAFETY FEATURE!!!!! THIS MUST BE A RECALL at this point and they know that because is happening to every car since 2020. Never again I will own a Hyundai,. And still today July 1th 2025 I have NOT WORKING HORN. having the car and the first replacement still both in warrantyRead more
Incident date: Oct 24, 2024
Owner brand new since may 2023. Few months later, beginning 2024 one day notice when need to use that horn went off by it own, when to the dealership to service, after wait for about 3-4 week they replaced,. All good until 5-7 months later around October 2024 once again NOT HORN AGAIN!!. Go back to
... the dealer they refuse to serve because on the Hyundai system it looks like it was made an mileage alterations, No way I buy the vehicle with 50 miles and the only place servicing the car is the same dealer, they went deeper and found that the DMV mistaken put that in the title when I get the new 2024 plate sticker, the DMV found their mistakes to not charge fixed but I have to wait about 4 months to get the title that said" Corrected" when finally get that, the dealership still can't see my car until Hyundai system marker fix, in order to do that I sent everything, is July 2025 and still waiting they fix that for the dealer for second freaking TIME do the replacement of the horn. THE HORN IS A SAFETY FEATURE!!!!! THIS MUST BE A RECALL at this point and they know that because is happening to every car since 2020. Never again I will own a Hyundai,. And still today July 1th 2025 I have NOT WORKING HORN. having the car and the first replacement still both in warrantyRead more
Incident date: Jun 23, 2025
Blew horn at someone who cut in front of me, and horn sounded rough, then the same driver cut me off again, blew horn, NO horn. Also, headlight burnout issues. Had to replace the driver's headlight 39 weeks ago. Week or two after that, the left side went out, and about a month later, running bulb we
... nt out on passenger side. Well, the headlight just blew again, same day as the horn, just had to replace that again - $25 a pop at Auto Zone! I've read there were horn recalls on the '20-'22 models, just not on the '23...WHY!??? Electrical in windows not working as they should, very slow to stuck halfway up or down...unfortunately the only thing covered in a purchased warranty is electrical screens, radio, GPS, maps, cruise control, etc... And WHY are my headlights always burning out? Electrical issues for sure! There should be a recall on these horns for the 2023 model as well!Read more
Incident date: Jun 23, 2025
Blew horn at someone who cut in front of me, and horn sounded rough, then the same driver cut me off again, blew horn, NO horn. Also, headlight burnout issues. Had to replace the driver's headlight 39 weeks ago. Week or two after that, the left side went out, and about a month later, running bulb we
... nt out on passenger side. Well, the headlight just blew again, same day as the horn, just had to replace that again - $25 a pop at Auto Zone! I've read there were horn recalls on the '20-'22 models, just not on the '23...WHY!??? Electrical in windows not working as they should, very slow to stuck halfway up or down...unfortunately the only thing covered in a purchased warranty is electrical screens, radio, GPS, maps, cruise control, etc... And WHY are my headlights always burning out? Electrical issues for sure! There should be a recall on these horns for the 2023 model as well!Read more
Incident date: Jun 23, 2025
Blew horn at someone who cut in front of me, and horn sounded rough, then the same driver cut me off again, blew horn, NO horn. Also, headlight burnout issues. Had to replace the driver's headlight 39 weeks ago. Week or two after that, the left side went out, and about a month later, running bulb we
... nt out on passenger side. Well, the headlight just blew again, same day as the horn, just had to replace that again - $25 a pop at Auto Zone! I've read there were horn recalls on the '20-'22 models, just not on the '23...WHY!??? Electrical in windows not working as they should, very slow to stuck halfway up or down...unfortunately the only thing covered in a purchased warranty is electrical screens, radio, GPS, maps, cruise control, etc... And WHY are my headlights always burning out? Electrical issues for sure! There should be a recall on these horns for the 2023 model as well!Read more
Incident date: Mar 11, 2025
Horn not working....again?! This is the 3rd time it has failed on this car. In St Louis, you abdolutely need a horn for all the idiot drivers that dont pay attention.
Incident date: Mar 7, 2025
Rear ended another car and emergency brake never went on. Got a beeping noise after the car in front of me was hit.
Crash
Incident date: Nov 20, 2024
Horn keeps going out on its own. There’s a recall from 2020 to 2022 Hyundai venues but not for 23 or newer. It’s the same part since 2020.
Incident date: Nov 22, 2024
Horn keeps going out in my 23 Hyundai venue. 3rd time from owning the car since march 2023
Incident date: Nov 22, 2024
Horn keeps going out in my 23 Hyundai venue. 3rd time from owning the car since march 2023
Incident date: Nov 19, 2024
The original horn failed after about a year and 15,000 miles. Replaced with dealer and new horn failed after about 6 months and 7,000 miles. Only realized after having to avoid a collision and being unable to use my horn. Having a faulty horn could be a factor in a collision, if a vehicle starts to
... merge into me without me having a way to avoid the collision other than alerting the other driver. The dealership replaced the first horn which was under warranty. No lights or indicators that this system had failed.Read more
Incident date: Nov 1, 2024
The body panel below the left front turn signal has cracked and is getting larger in size due to the thermal dynamics of expansion and contraction. The car is currently under its original bumper-to-bumper warranty and was noticed and reported to Hyundai at 41K miles (the original bumper-to-bumper w
... arranty is for 5 years and 60K miles). Hyundai's warranty includes an anti-perforation warranty, and since the body panel now has a crack exposing the interior of the engine compartment, the item is warrantable. But, Hyundai is refusing to cover it at this point in time. This is in contradiction to their own warranty, which they claim is the best in the automotive industry. If their warranty is that good, then WHY is it so difficult for them to cover this body panel crack?Read more
Incident date: Jun 1, 2024
Since the purchase date, the vehicle has experienced electrical and mechanical issues. Initial problems with the driver-side keyless entry were resolved, but persistent malfunctioning of the passenger window (and at times, other windows) has not been successfully rectified despite multiple repair at
... tempts. Furthermore, during a recent visit to ALM Hyundai for an incident where the engine sputtered and nearly shut off multiple times, the dealership indicated there was no cause for concern. However, I remain apprehensive as this issue could be related to the ongoing electrical and mechanical problems with the vehicle, even without the presence of a check engine light. A recent inspection revealed an oil leak, which was never previously identified or addressed by ALM Hyundai during routine servicing. These unresolved issues raise serious concerns about the vehicle's safety and reliability. Attempts to Resolve: Despite numerous attempts to contact ALM Hyundai's service department and Hyundai corporate customer service, my concerns have not been adequately addressed. Hyundai's proposed solution of paying two car payments in exchange for waiving my rights to warranty or lemon law claims is unacceptable and fails to acknowledge the ongoing issues with the vehicle. I have requested my complete repair history from Hyundai, but the records provided by ALM Hyundai are incomplete. A Carfax report indicates additional service visits that are not reflected in the dealership's paperwork I received upon request. I have since made numerous attempts requesting my repair records and have failed to receive them. I feel as if there is a possible violation of UTPA and my consumer rights at this point.Read more
Incident date: Jun 1, 2024
Since the purchase date, the vehicle has experienced electrical and mechanical issues. Initial problems with the driver-side keyless entry were resolved, but persistent malfunctioning of the passenger window (and at times, other windows) has not been successfully rectified despite multiple repair at
... tempts. Furthermore, during a recent visit to ALM Hyundai for an incident where the engine sputtered and nearly shut off multiple times, the dealership indicated there was no cause for concern. However, I remain apprehensive as this issue could be related to the ongoing electrical and mechanical problems with the vehicle, even without the presence of a check engine light. A recent inspection revealed an oil leak, which was never previously identified or addressed by ALM Hyundai during routine servicing. These unresolved issues raise serious concerns about the vehicle's safety and reliability. Attempts to Resolve: Despite numerous attempts to contact ALM Hyundai's service department and Hyundai corporate customer service, my concerns have not been adequately addressed. Hyundai's proposed solution of paying two car payments in exchange for waiving my rights to warranty or lemon law claims is unacceptable and fails to acknowledge the ongoing issues with the vehicle. I have requested my complete repair history from Hyundai, but the records provided by ALM Hyundai are incomplete. A Carfax report indicates additional service visits that are not reflected in the dealership's paperwork I received upon request. I have since made numerous attempts requesting my repair records and have failed to receive them. I feel as if there is a possible violation of UTPA and my consumer rights at this point.Read more
Incident date: Jun 1, 2024
Since the purchase date, the vehicle has experienced electrical and mechanical issues. Initial problems with the driver-side keyless entry were resolved, but persistent malfunctioning of the passenger window (and at times, other windows) has not been successfully rectified despite multiple repair at
... tempts. Furthermore, during a recent visit to ALM Hyundai for an incident where the engine sputtered and nearly shut off multiple times, the dealership indicated there was no cause for concern. However, I remain apprehensive as this issue could be related to the ongoing electrical and mechanical problems with the vehicle, even without the presence of a check engine light. A recent inspection revealed an oil leak, which was never previously identified or addressed by ALM Hyundai during routine servicing. These unresolved issues raise serious concerns about the vehicle's safety and reliability. Attempts to Resolve: Despite numerous attempts to contact ALM Hyundai's service department and Hyundai corporate customer service, my concerns have not been adequately addressed. Hyundai's proposed solution of paying two car payments in exchange for waiving my rights to warranty or lemon law claims is unacceptable and fails to acknowledge the ongoing issues with the vehicle. I have requested my complete repair history from Hyundai, but the records provided by ALM Hyundai are incomplete. A Carfax report indicates additional service visits that are not reflected in the dealership's paperwork I received upon request. I have since made numerous attempts requesting my repair records and have failed to receive them. I feel as if there is a possible violation of UTPA and my consumer rights at this point.Read more
Incident date: Dec 1, 2023
The contact owns a 2023 Hyundai Venue. The contact stated that the vehicle was slow to start. The contact was able to start the vehicle and drive. There were no warning lights illuminated. The contact stated that rodents had entered the vehicle and chewed the wiring in the engine compartment. The ve
... hicle was towed to the local dealer, where it was diagnosed that the wiring needed to be replaced. The dealer informed the contact that the replacement parts were on backorder. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,000. The VIN was not available.Read more
Incident date: Dec 1, 2023
The contact owns a 2023 Hyundai Venue. The contact stated that the vehicle was slow to start. The contact was able to start the vehicle and drive. There were no warning lights illuminated. The contact stated that rodents had entered the vehicle and chewed the wiring in the engine compartment. The ve
... hicle was towed to the local dealer, where it was diagnosed that the wiring needed to be replaced. The dealer informed the contact that the replacement parts were on backorder. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,000. The VIN was not available.Read more
Incident date: Aug 22, 2023
Horn failed in the vehicle at approximately 4400 miles. Serviced by a Hyundai dealership, but had to wait nearly a month for it to be replaced. No warning lights or messages in the vehicle. I found out that the horn was not working after nearly being involved in an accident after being cut off. When
... I went to activate the horn, no sound came out.Read more
Incident date: Aug 14, 2023
While driving home from a trip , the car suddenly lost power . and engine light came on an then transmission light overheating light came on . I was near a town pulled over and had car towed to nearest Hyundai dealer. after waiting a week they finally looked at the vehicle, and said that mice had e
... aten the transmission electrical harness. Days later they repaired the damage, their was only 6000 miles on the car, but it was not covered under the warranty because mice had eaten the wirers. After I researched , the vehicle ,I found out the the wiring they used was made with a soy based coating plant based.THis apparently is not the first time this has been reported to the manufacture. To add to my problems they replaced the same wiring harness back into the car. On the bill I received they charged me 398.20 dollars. Also on the bill it states,that any warranties are only guarantied by manf,and hyundai disclaims any responsibility. Hyundai placed these same wring harness back in the vehicle knowing this is a real problem and danger to drivers.They basically are putting an all you can eat buffet for all rodents.This is a dangerous condition where the vehicle could shut down at any time.Read more
Incident date: Aug 14, 2023
While driving home from a trip , the car suddenly lost power . and engine light came on an then transmission light overheating light came on . I was near a town pulled over and had car towed to nearest Hyundai dealer. after waiting a week they finally looked at the vehicle, and said that mice had e
... aten the transmission electrical harness. Days later they repaired the damage, their was only 6000 miles on the car, but it was not covered under the warranty because mice had eaten the wirers. After I researched , the vehicle ,I found out the the wiring they used was made with a soy based coating plant based.THis apparently is not the first time this has been reported to the manufacture. To add to my problems they replaced the same wiring harness back into the car. On the bill I received they charged me 398.20 dollars. Also on the bill it states,that any warranties are only guarantied by manf,and hyundai disclaims any responsibility. Hyundai placed these same wring harness back in the vehicle knowing this is a real problem and danger to drivers.They basically are putting an all you can eat buffet for all rodents.This is a dangerous condition where the vehicle could shut down at any time.Read more
Incident date: Aug 14, 2023
While driving home from a trip , the car suddenly lost power . and engine light came on an then transmission light overheating light came on . I was near a town pulled over and had car towed to nearest Hyundai dealer. after waiting a week they finally looked at the vehicle, and said that mice had e
... aten the transmission electrical harness. Days later they repaired the damage, their was only 6000 miles on the car, but it was not covered under the warranty because mice had eaten the wirers. After I researched , the vehicle ,I found out the the wiring they used was made with a soy based coating plant based.THis apparently is not the first time this has been reported to the manufacture. To add to my problems they replaced the same wiring harness back into the car. On the bill I received they charged me 398.20 dollars. Also on the bill it states,that any warranties are only guarantied by manf,and hyundai disclaims any responsibility. Hyundai placed these same wring harness back in the vehicle knowing this is a real problem and danger to drivers.They basically are putting an all you can eat buffet for all rodents.This is a dangerous condition where the vehicle could shut down at any time.Read more
Incident date: Jun 29, 2023
I was going to work, dropping my one year old off at his grandparents on the way. My purse (with my spare key) along with the rest of my belongings were dumped into the front passenger seat after I unlocked my car. Unfortunately, I also placed my main set in the seat in order to buckle up the kiddo.
... I was wearing a dress with no pockets. I shut my front passenger door, opened the rear passenger door and finished up the car seat wrangle. I then shut his door, and every door on the vehicle clicked shut in the auto locking mechanism. My adrenaline and panic were instantaneous. I work in health care and I know how quickly closed cars become death traps for babies. The car was not on, and my intention was to be in the driver seat 5 seconds later with the AC blasting. I live in the country, my closest neighbors were gone, all of my means of outside communication were in the car, my husband was at work and within two minutes my baby started crying. I immediately grabbed a rock from my garden and broke the driver side rear vent window. No harm was done to my baby, he ate a snack and took a nap afterwards. I got the smallest cut ever on my hand, none of it hit him during the smash. Window repair is 475 through safelight, insurance wanted a 1k deductible so I skipped out on a claim. I spoke to Hyundai Cares and after I explained the situation I was asked why I was upset that I had locked my own baby in the car. The problem is that I didn't lock him in the car - the car locked him in the car. My vehicle has seat sensors and reminds me to grab my passenger from the back seat when I park. I get seat belt reminders due to weight sensors in the front passenger seat when I travel with my dog. In my eyes, the car was fully aware the front was empty, two fobs were in the car, and the back was occupied.Read more
1 injured
Incident date: Jun 1, 2023
I am writing to formally notify you of an issue I have been experiencing with my recent leased vehicle, and to request that the issue be addressed accordingly. Additional information: Leased date: February 11, 2023 Dealer address: HUDSON HYUNDAI 977 Communipaw Avenue Jersey City, New Jersey 07304 Ph
... one: (201) 333-3100 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX] n February 11, 2023, from HUDSON HYUNDAI located at 977 Communipaw Avenue Jersey City, New Jersey 07304 a 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX]. Appr [XXX] 2023, I began having trouble with the safety futures such as: 1.Blind-Spot Collision Warning (BCW) (It has been working randomly). 2.Rear Cross-Traffic Collision Warning (RCCW) (It has been working randomly). 3.Rear Occupant Alert (ROA) (It has been working randomly). 4.Driver Attention Warning (DAW) (It has been working randomly). 5.Front Passenger Seat belt alert. (It has been working randomly). 6.8-inch color touchscreen with navigation goes to night mode during the day (day light) by itself and starts to run a setup by itself while driving (please see attached pictures). Blue Link only sent an e-mail notification about the automatic setup once. (Days after the episode). On [XXX], I contacted the dealership salesperson (who leased me the vehicle) via text message, Mr. [XXX] informing regarding the safety futures concern, and he provided me a number to call. Unfortunately, they were overbooked, and I only was booked for the following week. ([XXX]). My husband dropped-off the vehicle at HUDSON HYUNDAI located at 977 Communipaw Avenue Jersey City, New Jersey 07304. He gave to the person in charge to check-in the vehicle a written explanation of the issue. Per my husband, even the authorized person at the dealer was unable to have access to the safety futures. The gentlemen stated that even him could not have access to the settings to change anything. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).Read more
Crash
Incident date: Jun 1, 2023
I am writing to formally notify you of an issue I have been experiencing with my recent leased vehicle, and to request that the issue be addressed accordingly. Additional information: Leased date: February 11, 2023 Dealer address: HUDSON HYUNDAI 977 Communipaw Avenue Jersey City, New Jersey 07304 Ph
... one: (201) 333-3100 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX] n February 11, 2023, from HUDSON HYUNDAI located at 977 Communipaw Avenue Jersey City, New Jersey 07304 a 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX]. Appr [XXX] 2023, I began having trouble with the safety futures such as: 1.Blind-Spot Collision Warning (BCW) (It has been working randomly). 2.Rear Cross-Traffic Collision Warning (RCCW) (It has been working randomly). 3.Rear Occupant Alert (ROA) (It has been working randomly). 4.Driver Attention Warning (DAW) (It has been working randomly). 5.Front Passenger Seat belt alert. (It has been working randomly). 6.8-inch color touchscreen with navigation goes to night mode during the day (day light) by itself and starts to run a setup by itself while driving (please see attached pictures). Blue Link only sent an e-mail notification about the automatic setup once. (Days after the episode). On [XXX], I contacted the dealership salesperson (who leased me the vehicle) via text message, Mr. [XXX] informing regarding the safety futures concern, and he provided me a number to call. Unfortunately, they were overbooked, and I only was booked for the following week. ([XXX]). My husband dropped-off the vehicle at HUDSON HYUNDAI located at 977 Communipaw Avenue Jersey City, New Jersey 07304. He gave to the person in charge to check-in the vehicle a written explanation of the issue. Per my husband, even the authorized person at the dealer was unable to have access to the safety futures. The gentlemen stated that even him could not have access to the settings to change anything. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).Read more
Crash
Incident date: Jun 1, 2023
I am writing to formally notify you of an issue I have been experiencing with my recent leased vehicle, and to request that the issue be addressed accordingly. Additional information: Leased date: February 11, 2023 Dealer address: HUDSON HYUNDAI 977 Communipaw Avenue Jersey City, New Jersey 07304 Ph
... one: (201) 333-3100 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX] n February 11, 2023, from HUDSON HYUNDAI located at 977 Communipaw Avenue Jersey City, New Jersey 07304 a 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX]. Appr [XXX] 2023, I began having trouble with the safety futures such as: 1.Blind-Spot Collision Warning (BCW) (It has been working randomly). 2.Rear Cross-Traffic Collision Warning (RCCW) (It has been working randomly). 3.Rear Occupant Alert (ROA) (It has been working randomly). 4.Driver Attention Warning (DAW) (It has been working randomly). 5.Front Passenger Seat belt alert. (It has been working randomly). 6.8-inch color touchscreen with navigation goes to night mode during the day (day light) by itself and starts to run a setup by itself while driving (please see attached pictures). Blue Link only sent an e-mail notification about the automatic setup once. (Days after the episode). On [XXX], I contacted the dealership salesperson (who leased me the vehicle) via text message, Mr. [XXX] informing regarding the safety futures concern, and he provided me a number to call. Unfortunately, they were overbooked, and I only was booked for the following week. ([XXX]). My husband dropped-off the vehicle at HUDSON HYUNDAI located at 977 Communipaw Avenue Jersey City, New Jersey 07304. He gave to the person in charge to check-in the vehicle a written explanation of the issue. Per my husband, even the authorized person at the dealer was unable to have access to the safety futures. The gentlemen stated that even him could not have access to the settings to change anything. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).Read more
Crash
Incident date: Apr 8, 2023
Upon driving the Hyundai Venue the lane assistance feature would repeatedly sound an alert that the car was drifting out of the lane and proceed to yank the wheel in order to keep the car inside the lane. When driving the vehicle on the highway this alarm and wheel pulling was constant, especially i
... n any form of crosswinds, it made the car feel almost impossible to control and terrified my child that was in the car with me. After shutting the lane assistance feature off the course correction that lane assistance was trying to achieve transferred to myself as the driver to manually course correct the car. In order to keep the car inside a lane on the highway I must stay around 50-55mph with a tight grip on the wheel making constant corrections and even then it still feels unsafe as it tries to pull. I contacted two different Hyundai dealerships that said to me it is a design issue as well as them stating the lane assistance feature was a common complaint due to the yanking of the wheel and they advised me to shut it off. My husband brought it to a dealership for a test drive when he demonstrated the car pulling inches out of the lane and his struggle to control it, however since there was not a physical defect the dealership could not help us. I contacted Hyundai corporate and spoke with three different people who said to follow the advice about the lane assistance but since there is not physical defect that nothing can be done. My family and I are left with a car we feel unsafe in and I fear an accident is just a matter of time.Read more
Incident date: Apr 8, 2023
Upon driving the Hyundai Venue the lane assistance feature would repeatedly sound an alert that the car was drifting out of the lane and proceed to yank the wheel in order to keep the car inside the lane. When driving the vehicle on the highway this alarm and wheel pulling was constant, especially i
... n any form of crosswinds, it made the car feel almost impossible to control and terrified my child that was in the car with me. After shutting the lane assistance feature off the course correction that lane assistance was trying to achieve transferred to myself as the driver to manually course correct the car. In order to keep the car inside a lane on the highway I must stay around 50-55mph with a tight grip on the wheel making constant corrections and even then it still feels unsafe as it tries to pull. I contacted two different Hyundai dealerships that said to me it is a design issue as well as them stating the lane assistance feature was a common complaint due to the yanking of the wheel and they advised me to shut it off. My husband brought it to a dealership for a test drive when he demonstrated the car pulling inches out of the lane and his struggle to control it, however since there was not a physical defect the dealership could not help us. I contacted Hyundai corporate and spoke with three different people who said to follow the advice about the lane assistance but since there is not physical defect that nothing can be done. My family and I are left with a car we feel unsafe in and I fear an accident is just a matter of time.Read more
Incident date: Apr 8, 2023
Upon driving the Hyundai Venue the lane assistance feature would repeatedly sound an alert that the car was drifting out of the lane and proceed to yank the wheel in order to keep the car inside the lane. When driving the vehicle on the highway this alarm and wheel pulling was constant, especially i
... n any form of crosswinds, it made the car feel almost impossible to control and terrified my child that was in the car with me. After shutting the lane assistance feature off the course correction that lane assistance was trying to achieve transferred to myself as the driver to manually course correct the car. In order to keep the car inside a lane on the highway I must stay around 50-55mph with a tight grip on the wheel making constant corrections and even then it still feels unsafe as it tries to pull. I contacted two different Hyundai dealerships that said to me it is a design issue as well as them stating the lane assistance feature was a common complaint due to the yanking of the wheel and they advised me to shut it off. My husband brought it to a dealership for a test drive when he demonstrated the car pulling inches out of the lane and his struggle to control it, however since there was not a physical defect the dealership could not help us. I contacted Hyundai corporate and spoke with three different people who said to follow the advice about the lane assistance but since there is not physical defect that nothing can be done. My family and I are left with a car we feel unsafe in and I fear an accident is just a matter of time.Read more
Incident date: Apr 9, 2023
Flat tire. Right rear. Outside sidewall separated. Hankook tire,185/65R15 88H, DOT 1T&DF 1B HO 4222, H436 19477.
Incident date: Apr 9, 2023
Flat tire, outer sidewall separation, Hankook tire, 185/65R15 88H, DOT 1T7DF 1B HO 4222, H436 19477. I originally filed this complaint under "car" under complaint number 11516437. I am trying to download a photo of the tire showing the damage. If I am successful, I will send this photo in a duplic
... ate complaint.Read more