The contact owned a 2019 Hyundai Kona. The contact stated that while attempting to drive from a complete stop, the vehicle accelerated rapidly through a busy intersection on its own and would not slow or stop, despite the brake pedal being depressed. As a result, the contact briefly lost control of the vehicle as it swerved left to right, only coming to a complete stop after colliding with another vehicle. The air bags did deploy. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact was transported to an area hospital and treated for a broken sternum and hematoma on both her right and left breasts. The manufacturer was not notified of the failure. The failure mileage was 70,000.
Crash
1 injured
Component Failed: Electric transmission/drive unit failed twice before 150,000 miles. Still in vehicle, available for inspection. Safety Risk: Loss of propulsion while driving creates risk of being rear-ended or stranded in dangerous traffic conditions. Right now the car is not drivable Confirmed By: Problem confirmed by Hyundai dealership/service center on both failures. Inspection: Inspected by authorized Hyundai service center; manufacturer was notified. Warning Symptoms: Before the failure there was a screeching sound coming from the hood. In both failures, these warnings appeared shortly before or during the loss of propulsion.
Fire
Component Failed: Electric transmission/drive unit failed twice before 150,000 miles. Still in vehicle, available for inspection. Safety Risk: Loss of propulsion while driving creates risk of being rear-ended or stranded in dangerous traffic conditions. Right now the car is not drivable Confirmed By: Problem confirmed by Hyundai dealership/service center on both failures. Inspection: Inspected by authorized Hyundai service center; manufacturer was notified. Warning Symptoms: Before the failure there was a screeching sound coming from the hood. In both failures, these warnings appeared shortly before or during the loss of propulsion.
Fire
Component Failed: Electric transmission/drive unit failed twice before 150,000 miles. Still in vehicle, available for inspection. Safety Risk: Loss of propulsion while driving creates risk of being rear-ended or stranded in dangerous traffic conditions. Right now the car is not drivable Confirmed By: Problem confirmed by Hyundai dealership/service center on both failures. Inspection: Inspected by authorized Hyundai service center; manufacturer was notified. Warning Symptoms: Before the failure there was a screeching sound coming from the hood. In both failures, these warnings appeared shortly before or during the loss of propulsion.
Fire
-the gear drive was diagnosed as needed to be replaced -the GRU may lock up during driving causing the vehicle to stop -dealer confirmed needs replacing -no warnings or lights on vehicle, it was noticed that the vehicle made a louder noise while driving but could be confused with tires or normal air noise while driving.
The Charging unit made by Enel X called a JuiceBox 40 failed to complete a charge. Upon examination of the charger it was determined that the plug from the unit to the 240V receptacle was fused to the outlet and could not be removed. When my electrician opened the box he was able to force the plug out of the outlet. He found that the plug was burned as well as the copper wire that went to the plug from the electrical box.
I started directing the car to the side of the road to park. As I was guiding the car to a stop, with my foot on the brake, I was about 12 ft. from the car in front of me when the car suddenly accelerated. The vehicle accelerated for approximately 10 ft. before the anti-collision system auto-braked the car just prior to impacting the car in front of me.
I started directing the car to the side of the road to park. As I was guiding the car to a stop, with my foot on the brake, I was about 12 ft. from the car in front of me when the car suddenly accelerated. The vehicle accelerated for approximately 10 ft. before the anti-collision system auto-braked the car just prior to impacting the car in front of me.
The vehicle began making a clicking/ticking sound under acceleration and deceleration. The noise progressively worsened until The dealer diagnosed the motor as failing internally and replaced it under warranty. Several people online in forums have experienced the same issue, some cases resulted in the reduction gear catastrophically failing causing the vehicle to suddenly stop accelerating. I worry that this issue may result in more sudden drivetrain failures because of how widespread the problem is. Hyundai does not seem to have a definite solution as the noise comes back for many owners.
The vehicle began making a clicking/ticking sound under acceleration and deceleration. The noise progressively worsened until The dealer diagnosed the motor as failing internally and replaced it under warranty. Several people online in forums have experienced the same issue, some cases resulted in the reduction gear catastrophically failing causing the vehicle to suddenly stop accelerating. I worry that this issue may result in more sudden drivetrain failures because of how widespread the problem is. Hyundai does not seem to have a definite solution as the noise comes back for many owners.
The contact owns a 2019 Hyundai Kona. The contact stated while driving at 10 MPH, the steering wheel became stiff without any warning, causing the contact to lose control of the vehicle. The vehicle drove into a parking lot. The contact desperately pressed the brake pedal, but the vehicle would not stop. The contact jumped out of the vehicle and the vehicle struck a pole, causing minor damages to the bumper of the vehicle. The contact had minor injuries but did not seek medical attention. The contact mentioned being shocked after the events. A police report was filed. The vehicle was towed to the police impound. The vehicle was not diagnosed. The dealer was contacted and advised to contact the manufacturer. The manufacturer was contacted but did not provide any assistance. The failure mileage was 70,000.
Crash
The contact owns a 2019 Hyundai Kona. The contact stated while driving at 10 MPH, the steering wheel became stiff without any warning, causing the contact to lose control of the vehicle. The vehicle drove into a parking lot. The contact desperately pressed the brake pedal, but the vehicle would not stop. The contact jumped out of the vehicle and the vehicle struck a pole, causing minor damages to the bumper of the vehicle. The contact had minor injuries but did not seek medical attention. The contact mentioned being shocked after the events. A police report was filed. The vehicle was towed to the police impound. The vehicle was not diagnosed. The dealer was contacted and advised to contact the manufacturer. The manufacturer was contacted but did not provide any assistance. The failure mileage was 70,000.
Crash
I purchased a 2019 Hyundai Kona electric from dealership. They said they had to change the electric battery before selling it to us and now the emergency light went on the dash we brought it back to the dealership and they said the battery the installed is not safe and will take 6 months to get a new one and are not giving us a car to drive.
I purchased a 2019 Hyundai Kona electric from dealership. They said they had to change the electric battery before selling it to us and now the emergency light went on the dash we brought it back to the dealership and they said the battery the installed is not safe and will take 6 months to get a new one and are not giving us a car to drive.
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V127000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V127000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
As noted above, the recall (200) for this problem was issued in March 2021. I have been trying to get Hyundai to repair the vehicle since I received this information. Late last year I was told by the dealer in my area that a fix was ready and took the car in for repair on December 27, 2021. The dealer had no fix. I have contacted the dealer several times in the past 6 months, and recently filed a complaint with the national Hyundai Corporation. As of now, I am still driving the car with the urgent battery problem, and have not received a date for the necessary repair
Hyundai has failed to replace the battery after more than a year.
Hyundai has failed to replace the battery after more than a year.
At time of purchase (new) this car did not come with a spare or jack but included a can of fix a flat and a cheep compressor. While traveling I became stranded with an un repairable flat tire and had to have someone come get me with a jack and abandon the car on the side of the road. I then purchased a spare tire kit directly from the purchase point dealer. On a second incident I discovered that the spare tire (donut) does not fit the rear wheels. It does not clear the brake calipers. Come to find out there is no other rim or tire that will fit this car thus leaving the driver with no options should a flat or bent rim happen. Hyundai's solution to this is to throw a can of fix a flat in the trunk. How can that be legal in this country. For the second time in two years.
There has been a battery recall on our Kona EV since March 2021. We were asked to keep the battery charged only to 80% to prevent problems. Hyundai is aware that we need a battery and we were contacted in late summer to set up an appointment to replace it. Every time we try to set something up they tell us that they don't have the battery or the proper parts. This is unacceptable. We have spoken with the service writer several times without resolution. At this point we do not trust Hyundai and are extremely unhappy with our vehicle purchase given the ongoing safety concern of continuing to drive a car with a batter that has been recalled.
There has been a battery recall on our Kona EV since March 2021. We were asked to keep the battery charged only to 80% to prevent problems. Hyundai is aware that we need a battery and we were contacted in late summer to set up an appointment to replace it. Every time we try to set something up they tell us that they don't have the battery or the proper parts. This is unacceptable. We have spoken with the service writer several times without resolution. At this point we do not trust Hyundai and are extremely unhappy with our vehicle purchase given the ongoing safety concern of continuing to drive a car with a batter that has been recalled.
I left my car with the dealer at the end of August for a repair, and they identified that Recall 200 had to be done. I received a rental car at that time. It is now February and I have still not gotten my car back. I have contacted both the dealer and Hyundai corporate to try to find out what is happened but they just tell me there is no "ETA" on the replacement part.
The contact owns a 2019 Hyundai Kona. The contact stated that she initially received notification of NHTSA Campaign Number: 21V127000 (Electrical System). The vehicle was taken to the dealer and the battery was reduced to 80%. The contact was instructed to park the vehicle away from structures until a final remedy was available. The contact never received information about the final remedy from the dealer. Months later, the contact had taken the vehicle to the dealer for a maintenance repair and the battery was reset to 100%. After a few weeks of driving the vehicle, the EV warning light appeared on the instrument panel and the dealer was notified of the issue. The contact was then instructed to bring the vehicle back to the dealer where it remained in their possession. The manufacturer had been notified of the failure and provided the contact a case manager. The contact had not yet heard from the case manager regarding her vehicle. The vehicle was not repaired. The failure mileage was approximately 21,000.
I was directed by Jennifer Kruger at the NHTSA to complete this form. My 2019 Hundai Kona EV is part of the EV battery recall. On August 27, 2021, my local dealer took my car while waiting for a replacement battery. I do have use of a rental vehicle. I've reached out to Hyundai Customer Service many times in an attempt to find out when my care will be fixed and returned to me. I've not been able to get any answers. My car is 17 months old and they have now had it for over 4 months. That is unacceptable. I filed a Lemon Law request in July after months of 20% battery reduction with no indication of when that would be fixed. My request was denied. One month later they determined that my car was part of the recall. I'm not sure why the manufacturer gets to make that determination - that seems self serving to me. Can you help me find some resolution to this issue? Please let me know if you need any additional information from me.
Took my 2019 Hyundai Electric Kona into dealer on 7/30/21, re: Recall #200. They kept the car for 2 1/2 weeks, finally determining that the entire battery pack should be replaced. Five months later, I am still waiting. The maximum charge is at 80%, I have brought it in for all the other recalls. The dealership keeps telling me that they have some battery packs, but that those are for "other" customers, and that I must wait. Hyundai is building new electric cars, there are clearly battery packs available. As I lease my car, and the 3 year lease is up in Sept. 2022, I am beginning to wonder if the dealership is purposely delaying the battery replacement to force me into returning the car, rather than purchasing it, at the end of the lease. Why hasn't this safety recall been addressed by Hyundai? Please help me.
Hyundai has been unable to complete a recall on the Kona EV's battery for nearly a year, which is not "reasonable" by anyone's definition of the word. During that time, we've been unable to charge our car in our garage (where our charger is installed) and haven't been able to use the car on roadtrips as we have to limit the charging capacity (per the recall instructions). I requested a buyback under my state's lemon laws but they claimed it wasn't applicable (I disagree based on the law and will be filing a complaint with the state as well). I've been waiting months for the battery to arrive at the dealership. There have been no updates from corporate since they denied the buyback request. Local dealerships have complained that corporate keeps changing the rules and how they're supposed to handle the recall, and are of no help. We're going on a year without being able to fully utilize the car and Hyundai refuses to offer any help. They claim there are issues with the battery supply but are marketing brand new cars with batteries.
The contact owns a 2019 Hyundai Kona. The contact received a notification for NHTSA Campaign Number: 20V630000 (Electrical System) and 21V127000 (Electrical System). The dealer had been notified about the recalls; however, the contact was informed that the parts were not yet available. The manufacturer had also been notified of the recalls. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
My car is subject to recall #200 (EV Battery replacement). I initially set my max charge level to 80% back in the spring, then was called by my local dealership for the battery replacement in early September. At that time, they checked my car in, but then sent me back out with it pending delivery of replacement batteries. I have reached out to the dealership several times since about the delay and they have responded that they're still waiting for batteries. It's been almost three months since my car was "checked in" for service.
My car is subject to recall #200 (EV Battery replacement). I initially set my max charge level to 80% back in the spring, then was called by my local dealership for the battery replacement in early September. At that time, they checked my car in, but then sent me back out with it pending delivery of replacement batteries. I have reached out to the dealership several times since about the delay and they have responded that they're still waiting for batteries. It's been almost three months since my car was "checked in" for service.
This complaint is regarding our 2019 Electric Hyundai Kona. Hyundai had a Recall #200 that started last year 2020 if I’m not mistaken. They have sent us a lot of letters in the mail that they are still trying to find a solution to the battery issue of the electric car and will let us know once they come up with a solution. Last month, we went to Eckert Hyundai in Denton, TX and we tried to get the recall fixed but the tech said they can’t fix it since they do not have that much experience dealing with electric cars especially with batteries (which is the main issue due to risk of fire, explosion). I tried contacting McKinney and Plano Hyundai dealerships too but they tell me the same thing. As of the moment, the car does not fully charge, I don’t charge at home and there’s always a risk of fire whenever in use and while charging.
This complaint is regarding our 2019 Electric Hyundai Kona. Hyundai had a Recall #200 that started last year 2020 if I’m not mistaken. They have sent us a lot of letters in the mail that they are still trying to find a solution to the battery issue of the electric car and will let us know once they come up with a solution. Last month, we went to Eckert Hyundai in Denton, TX and we tried to get the recall fixed but the tech said they can’t fix it since they do not have that much experience dealing with electric cars especially with batteries (which is the main issue due to risk of fire, explosion). I tried contacting McKinney and Plano Hyundai dealerships too but they tell me the same thing. As of the moment, the car does not fully charge, I don’t charge at home and there’s always a risk of fire whenever in use and while charging.
This complaint is regarding our 2019 Electric Hyundai Kona. Hyundai had a Recall #200 that started last year 2020 if I’m not mistaken. They have sent us a lot of letters in the mail that they are still trying to find a solution to the battery issue of the electric car and will let us know once they come up with a solution. Last month, we went to Eckert Hyundai in Denton, TX and we tried to get the recall fixed but the tech said they can’t fix it since they do not have that much experience dealing with electric cars especially with batteries (which is the main issue due to risk of fire, explosion). I tried contacting McKinney and Plano Hyundai dealerships too but they tell me the same thing. As of the moment, the car does not fully charge, I don’t charge at home and there’s always a risk of fire whenever in use and while charging.
The contact's wife owns a 2019 Hyundai Kona. The contact stated that upon warming the vehicle in cold weather, an abnormal, wire-burning smell would emit from the vehicle without warning. The manufacturer was initially notified about the failure and was informed that he would receive a callback; the contact had yet to receive a callback. The contact then took the vehicle to the dealer where they found no failure with the vehicle. The contact stated that he had a young child and that the odor could be toxic to his child's breathing. The vehicle had yet to be repaired. The failure mileage was approximately 1,000.
Fire
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V127000 (Electrical System) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue however, the contact was informed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
I did follow the multiple recommended recalls. I have set my battery at 80% max charge on April 28, 2021.. On August 4th, it has been determined by the dealer that I needed a new battery. The battery has been ordered but we are still waiting for it. It has been 6 weeks so far. Since my current battery is only charged at 80%, I have not been able to use my car at is full potential for the past 5 months .
I received recall 200 notice from Hyundai regarding my Kona EV 2019 in June.(my mileage was around 14,000) After calling the dealer I got the appointment on 07/16. On 07/16 the service advisor said she fixed all recalls as per the instructions from Hyundai and said recall 200 is also fixed. (see attached service record) I asked how you fixed the folded anode issue without replacing the battery. They said, they did the software update and the battery now doesn't have the fire risk. Called Hyundai and opened a case 18464387 asking them how is recall 200 is fixed without battery replacement. They admitted that recall 200 was not performed and they will replace the battery very soon. Its not still 2 months and they don't have any battery replacement plan. Also my car is making some strange sound while charging and abruptly stopping charging around 70%. I am asking nhtsa's help as I am not getting any response from Hyundai regarding battery replacement. They also rejected the buyback saying the lemon law of MA is not applicable even though my mileage was <15,000 when I took the service appointment. (see attached health report from Hyundai dated 07/08)
I received recall 200 notice from Hyundai regarding my Kona EV 2019 in June.(my mileage was around 14,000) After calling the dealer I got the appointment on 07/16. On 07/16 the service advisor said she fixed all recalls as per the instructions from Hyundai and said recall 200 is also fixed. (see attached service record) I asked how you fixed the folded anode issue without replacing the battery. They said, they did the software update and the battery now doesn't have the fire risk. Called Hyundai and opened a case 18464387 asking them how is recall 200 is fixed without battery replacement. They admitted that recall 200 was not performed and they will replace the battery very soon. Its not still 2 months and they don't have any battery replacement plan. Also my car is making some strange sound while charging and abruptly stopping charging around 70%. I am asking nhtsa's help as I am not getting any response from Hyundai regarding battery replacement. They also rejected the buyback saying the lemon law of MA is not applicable even though my mileage was <15,000 when I took the service appointment. (see attached health report from Hyundai dated 07/08)
This vehicle was at Alexandria Hyundai (Virginia) for about a month for a couple of small issues and for recall work to be performed. Service advisor never informed us that the recall was intended to replace the EV battery pack if necessary upon inspection, and invoice only states "took picture of battery". Recall remains open.
The battery in my electrical vehicle is recalled due to the potential for shorting and fires. The dealer performed a software update but states that they cannot request a replacement battery because the manufacturer will reject it because a specific code was not generated during the software update. The manufacturer tells me to try to find a different dealer that will replace it. This doesn't make sense because the manufacturer should be in contact with the dealership telling them what to do.
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V127000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that while the software was being updated, the mechanic was able to provide the full recall repair because the battery replacement portion of the recall was unavailable. The dealer informed the contact that they were unable to complete the recall repair due to the part not being available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Hyundai Kona. The contact stated that the battery warning light was illuminated. The contact stated he continued to drive to his destination with the warning light illuminated. The contact took the vehicle to the local dealer and the mechanic was unable to determine the cause of the failure. The contact received notification of NHTSA Campaign Number: 21V127000 (Electrical System) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and Alexandria Hyundai (1707 Mt Vernon Ave, Alexandria, VA 22301: (703) 535-6840) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 8,000.
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA campaign number: 21V127000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that parts were not available and the equipment to perform the recall repair was not available. The manufacturer was made aware of the issue and confirmed that parts were not available. The contact had not experienced a failure. Parts distribution disconnect. Range reduced to 80% of capacity. Car can not be garaged due to fire hazard and must be parked 50 feet from home and other vehicles.
2019 HYUNDAI KONA EV. CONSUMER WRITES IN REGARDS TO DESIGN/MANUFACTURER PROBLEMS. THE CONSUMER TRADED-IN THE KONA EV DUE TO THE BATTERY ISSUES. THE CONSUMER LEASED A IONIQ BUT, STATED IT WAS A DOWNGRADE FROM THE KONA. THE CONSUMER REQUESTED TO BE RELEASED FROM THE LEASE WITHOUT PENALTY OR CHARGE.
My vehicle is equipped with battery cells manufactured in the LG Energy Solutions China (Nanjing) plant in which the Anode (Negative) tab can be folded. Thus, this could result in my car catching on fire. I have had my car serviced for updates since March 2020. (Recall 196) As of today, the problem has not been fixed. My dealer tells me they are waiting for the Hyundai headquarters to remedy the problem.
The contact owns a 2019 Hyundai Kona. The contact stated that the vehicle failed to start. The battery warning light was illuminated. The contact received notification of NHTSA campaign number: 21V127000 (Electrical System) however, the part to do the recall was unavailable. The vehicle was towed to the local dealer who stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 7,000. Parts distribution disconnect.
The vehicle was purchased 11/6/2019. On 1/11/2020 while driving from Oregon to California the main computer shorted out causing complete shutdown of the vehicle. It took the Sacramento Hyundai dealership almost 3 weeks to deliver the vehicle back to me. Since then the vehicle has appeared to run well. However, my faith in taking the vehicle on long drives is at least shaken. Several recall notices have been issued for my vehicle. Most notably is number 200. A recall notice #196, received in November, 2020 states "The high-voltage battery system... may have been produced with internal damage to certain cells ... that could increase the risk of an electrical short circuit ... increase the risk of fire." On July 2020 I received another Service Campaign notice which stated "The HIgh Voltage Battery Monitoring System is being enhanced to include additional monitoring...". On April 23, 2021 the local Hyundai dealership set the maximum charge to 80% as a result of another recall notice. Early in July, 2021 I received yet another recall notice which stating that vehicles battery cell manufactured in the LG Energy Solutions China plant could suffer an electrical short ... increasing the risk of a vehicle fire. I need to have a vehicle that is free from dangerous conditions. It is now 21 months since the dangerous condition in my vehicle was brought to Hyundai's attention. In one of the last paragraphs of Hyundai's latest recall notice they state that if they have failed or are unable to remedy the defect within a reasonable time, I may submit a complaint to you, NHTSA. I believe this situation meets that criteria. Thank you for your assistance, David Steinberg
The vehicle was purchased 11/6/2019. On 1/11/2020 while driving from Oregon to California the main computer shorted out causing complete shutdown of the vehicle. It took the Sacramento Hyundai dealership almost 3 weeks to deliver the vehicle back to me. Since then the vehicle has appeared to run well. However, my faith in taking the vehicle on long drives is at least shaken. Several recall notices have been issued for my vehicle. Most notably is number 200. A recall notice #196, received in November, 2020 states "The high-voltage battery system... may have been produced with internal damage to certain cells ... that could increase the risk of an electrical short circuit ... increase the risk of fire." On July 2020 I received another Service Campaign notice which stated "The HIgh Voltage Battery Monitoring System is being enhanced to include additional monitoring...". On April 23, 2021 the local Hyundai dealership set the maximum charge to 80% as a result of another recall notice. Early in July, 2021 I received yet another recall notice which stating that vehicles battery cell manufactured in the LG Energy Solutions China plant could suffer an electrical short ... increasing the risk of a vehicle fire. I need to have a vehicle that is free from dangerous conditions. It is now 21 months since the dangerous condition in my vehicle was brought to Hyundai's attention. In one of the last paragraphs of Hyundai's latest recall notice they state that if they have failed or are unable to remedy the defect within a reasonable time, I may submit a complaint to you, NHTSA. I believe this situation meets that criteria. Thank you for your assistance, David Steinberg
The contact owns a 2019 Hyundai Kona. The contact received a recall notification for NHTSA Campaign Number: 21V127000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure however, the dealer limited the charge of the battery of the vehicle to prevent a short-circuit. The manufacturer was not notified of the issue. Parts distribution disconnect.
We brought our 2019 Kona EV in for the battery recall and the Battery Maintenance System (BMS) recall. The reduced charge amount to 80% and ran the BMS software update. This was on a Friday (5/7/21). We picked up our car that same day and drove home. Drove the car twice over the weekend and charged the car overnight, Sunday-Monday. When we got in the car Monday morning (5/10/21), the car would not go into gear (forward or reverse). On the dash and the info screen, was a message about an Electrical System Failure. We had to have the car towed to the local Hyundai dealer (Curry Hyundai, Cortlandt, NY). The told us the BMS caused the battery to go into lockdown mode and that there was no resolution except for the battery to be replaced. We were told to get a battery could take several months. They gave us a loaner but it is not an electric vehicle. So far no one know when or if a battery will be available.