STRUCTURE:MOTORCYCLE:KICKSTAND/CENTER STAND
ON CERTAIN MOTORCYCLES, THE MAIN STAND IS ATTACHED TO THE FRAME WITH TWO BRACKETS, NUTS AND BOLTS. THE NUTS ARE SPOT-WELDED TO THE BRACKETS. IF CLEARANCE EXISTS BETWEEN THE NUT AND BRACKET, THE SPOT WELDS MAY BE BROKEN WHEN THE BOLT IS TORQUED.
Remedy: DEALERS WILL INSTALL NEW BRACKETS, LONGER BOLTS AND LOCKNUTS. OWNER NOTIFICATION BEGAN ON JUNE 29, 2004. OWNERS SHOULD CONTACT AMERICAN HONDA AT 1-800-999-1009.
7,494 vehicles affected
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
ON CERTAIN SCOOTERS, SOME FUEL TANKS WERE IMPROPERLY MANUFACTURED AND DO NOT MEET MATERIAL STRENGTH SPECIFICATIONS.
Remedy: DEALERS WILL PERFORM AN INSPECTION PROCEDURE THAT IDENTIFIES DEFECTIVE FUEL TANKS. IF THE FUEL TANK FAILS THE INSPECTION, THE DEALER WILL REPLACE IT WITH AN UPDATED FUEL TANK. OWNER NOTIFICATION BEGAN DURING APRIL 16, 2004. OWNERS SHOULD CONTACT HONDA AT 1-866-784-1870.
2,497 vehicles affected
STEERING: STEERING WHEEL/HANDLE BAR
ON CERTAIN SCOOTERS, EXCESSIVE CLEARANCE BETWEEN THE LOWER HANDLEBAR CLAMP AND HANDLEBAR HOLDER CREATES STRESS THAT CAN EVENTUALLY CAUSE THE HANDLEBAR TO LOOSEN OR DETACH.
Remedy: DEALERS WILL INSTALL TWO LOWER HANDLEBAR CLAMPS, ADD WASHERS BETWEEN THE LOWER CLAMPS AND HANDLEBAR HOLDER, AND INSTALL NEW LOCKNUTS. OWNER NOTIFICATION BEGAN ON DECEMBER 11, 2003. OWNERS SHOULD CONTACT HONDA AT 1-866-784-1870.
4,997 vehicles affected
PURCHASED VEHICLE NEW FROM SCHRODER'S HONDA. AFTER THE PURCHASE TRANSACTION WAS COMPLETE, THEY INFORMED ME THAT THERE WERE 3 RECALLS THAT NEED TO BE PERFORMED, WE SCHEDULED A DATE TO DO THEM AT THAT TIME. WHEN I BROUGHT THE VEHICLE BACK TO DO THE RECALLS THEY WERE TOO BUSY TO DO THEM AND RESCHEDULED. THE SECOND TIME THERE, THEY ALLEGEDLY PERFORMED 2 OF THE 3 RECALLS. ONE OF THEM WAS REPLACING THE HANDLEBAR MOUNTS TO PREVENT THEM FROM COMING LOOSE. THEY DIDN'T DO ALL THREE BECAUSE THEY FORGOT TO ORDER THE PARTS. THE NEXT MORNING WHILE RIDING, MY HANDLEBARS CAME LOOSE. I PULLED THE COVER OFF TO FIND OUT THAT THEY FORGOT TO TIGHTEN 2 OF THE 4 BOLTS THAT HELD THEM ON TO THE BIKE. I CALLED THE DEALER ABOUT IT AND THE SERVICE MANAGER DIDN'T EVEN APOLOGIZE OR ATTEMPT TO MAKE THE PROBLEM RIGHT. AT THAT POINT I DIDN'T FEEL COMFORTABLE WITH THAT SERVICE DEPARTMENT PERFORMING THE FINAL RECALL, SO I TOOK IT TO ANOTHER HONDA DEALER. THEY CANNOT PERFORM THE RECALL THOUGH BECAUSE SCHRODER'S HONDA REPORTED THAT THEY ALREADY DID THAT RECALL. MR HONDA VERIFIED ON THE BIKE THAT THE RECALL HASN'T BEEN DONE. NOW I HAVE A VEHICLE THAT'S NOT SAFE AND NO WAY TO MAKE IT SAFE. PLEASE HELP. *JB
PURCHASED VEHICLE NEW FROM SCHRODER'S HONDA. AFTER THE PURCHASE TRANSACTION WAS COMPLETE, THEY INFORMED ME THAT THERE WERE 3 RECALLS THAT NEED TO BE PERFORMED, WE SCHEDULED A DATE TO DO THEM AT THAT TIME. WHEN I BROUGHT THE VEHICLE BACK TO DO THE RECALLS THEY WERE TOO BUSY TO DO THEM AND RESCHEDULED. THE SECOND TIME THERE, THEY ALLEGEDLY PERFORMED 2 OF THE 3 RECALLS. ONE OF THEM WAS REPLACING THE HANDLEBAR MOUNTS TO PREVENT THEM FROM COMING LOOSE. THEY DIDN'T DO ALL THREE BECAUSE THEY FORGOT TO ORDER THE PARTS. THE NEXT MORNING WHILE RIDING, MY HANDLEBARS CAME LOOSE. I PULLED THE COVER OFF TO FIND OUT THAT THEY FORGOT TO TIGHTEN 2 OF THE 4 BOLTS THAT HELD THEM ON TO THE BIKE. I CALLED THE DEALER ABOUT IT AND THE SERVICE MANAGER DIDN'T EVEN APOLOGIZE OR ATTEMPT TO MAKE THE PROBLEM RIGHT. AT THAT POINT I DIDN'T FEEL COMFORTABLE WITH THAT SERVICE DEPARTMENT PERFORMING THE FINAL RECALL, SO I TOOK IT TO ANOTHER HONDA DEALER. THEY CANNOT PERFORM THE RECALL THOUGH BECAUSE SCHRODER'S HONDA REPORTED THAT THEY ALREADY DID THAT RECALL. MR HONDA VERIFIED ON THE BIKE THAT THE RECALL HASN'T BEEN DONE. NOW I HAVE A VEHICLE THAT'S NOT SAFE AND NO WAY TO MAKE IT SAFE. PLEASE HELP. *JB
PURCHASED VEHICLE NEW FROM SCHRODER'S HONDA. AFTER THE PURCHASE TRANSACTION WAS COMPLETE, THEY INFORMED ME THAT THERE WERE 3 RECALLS THAT NEED TO BE PERFORMED, WE SCHEDULED A DATE TO DO THEM AT THAT TIME. WHEN I BROUGHT THE VEHICLE BACK TO DO THE RECALLS THEY WERE TOO BUSY TO DO THEM AND RESCHEDULED. THE SECOND TIME THERE, THEY ALLEGEDLY PERFORMED 2 OF THE 3 RECALLS. ONE OF THEM WAS REPLACING THE HANDLEBAR MOUNTS TO PREVENT THEM FROM COMING LOOSE. THEY DIDN'T DO ALL THREE BECAUSE THEY FORGOT TO ORDER THE PARTS. THE NEXT MORNING WHILE RIDING, MY HANDLEBARS CAME LOOSE. I PULLED THE COVER OFF TO FIND OUT THAT THEY FORGOT TO TIGHTEN 2 OF THE 4 BOLTS THAT HELD THEM ON TO THE BIKE. I CALLED THE DEALER ABOUT IT AND THE SERVICE MANAGER DIDN'T EVEN APOLOGIZE OR ATTEMPT TO MAKE THE PROBLEM RIGHT. AT THAT POINT I DIDN'T FEEL COMFORTABLE WITH THAT SERVICE DEPARTMENT PERFORMING THE FINAL RECALL, SO I TOOK IT TO ANOTHER HONDA DEALER. THEY CANNOT PERFORM THE RECALL THOUGH BECAUSE SCHRODER'S HONDA REPORTED THAT THEY ALREADY DID THAT RECALL. MR HONDA VERIFIED ON THE BIKE THAT THE RECALL HASN'T BEEN DONE. NOW I HAVE A VEHICLE THAT'S NOT SAFE AND NO WAY TO MAKE IT SAFE. PLEASE HELP. *JB
PURCHASED VEHICLE NEW FROM SCHRODER'S HONDA. AFTER THE PURCHASE TRANSACTION WAS COMPLETE, THEY INFORMED ME THAT THERE WERE 3 RECALLS THAT NEED TO BE PERFORMED, WE SCHEDULED A DATE TO DO THEM AT THAT TIME. WHEN I BROUGHT THE VEHICLE BACK TO DO THE RECALLS THEY WERE TOO BUSY TO DO THEM AND RESCHEDULED. THE SECOND TIME THERE, THEY ALLEGEDLY PERFORMED 2 OF THE 3 RECALLS. ONE OF THEM WAS REPLACING THE HANDLEBAR MOUNTS TO PREVENT THEM FROM COMING LOOSE. THEY DIDN'T DO ALL THREE BECAUSE THEY FORGOT TO ORDER THE PARTS. THE NEXT MORNING WHILE RIDING, MY HANDLEBARS CAME LOOSE. I PULLED THE COVER OFF TO FIND OUT THAT THEY FORGOT TO TIGHTEN 2 OF THE 4 BOLTS THAT HELD THEM ON TO THE BIKE. I CALLED THE DEALER ABOUT IT AND THE SERVICE MANAGER DIDN'T EVEN APOLOGIZE OR ATTEMPT TO MAKE THE PROBLEM RIGHT. AT THAT POINT I DIDN'T FEEL COMFORTABLE WITH THAT SERVICE DEPARTMENT PERFORMING THE FINAL RECALL, SO I TOOK IT TO ANOTHER HONDA DEALER. THEY CANNOT PERFORM THE RECALL THOUGH BECAUSE SCHRODER'S HONDA REPORTED THAT THEY ALREADY DID THAT RECALL. MR HONDA VERIFIED ON THE BIKE THAT THE RECALL HASN'T BEEN DONE. NOW I HAVE A VEHICLE THAT'S NOT SAFE AND NO WAY TO MAKE IT SAFE. PLEASE HELP. *JB