1998 FORD CONTOUR

12 recalls — 50 complaints

08E033000 Apr 14, 2008
SUSPENSION
FEDERAL MOGUL IS RECALLING 6,903 AFTERMARKET BALL JOINT ASSEMBLIES SHIPPED BETWEEN NOVEMBER 9, 2007 AND MARCH 26, 2008, WHICH MAY HAVE BEEN PACKAGED WITH INCORRECT NUTS. THE PART NUMBERS PACKAGED WITH INCORRECT NUTS ARE: K7147, K7329, K8683, AND 104353. THESE PARTS WERE MADE FOR USE ON THE VARIOUS VEHICLES LISTED ABOVE.
Remedy: FEDERAL MOGUL WILL NOTIFY OWNERS AND REPLACE THE PARTS FREE OF CHARGE. THE RECALL BEGAN ON MAY 22, 2008. OWNERS CAN CONTACT FEDERAL MOGUL AT 877-489-6659.
6,903 vehicles affected
06E022000 Mar 13, 2006
SERVICE BRAKES, HYDRAULIC
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
Remedy: AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
7,440 vehicles affected
01V255000 Aug 8, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
VEHICLE DESCRIPTION: PASSENGER VEHICLES BUILT AT THE KANSAS CITY ASSEMBLY PLANT AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN, AND THE DISTRICT OF COLUMBIA. THE FRONT COIL SPRINGS MAY FRACTURE AS A RESULT OF CORROSION IN HIGH CORROSION ENVIRONMENTS. DEPENDING ON THE LOCATION OF THE FRACTURE, A BROKEN SPRING COULD MOVE PAST THE SPRING SEAT AND CONTACT A FRONT TIRE.
Remedy: DEALERS WILL INSTALL SPRING CATCHER BRACKETS. OWNER NOTIFICATION BEGAN OCTOBER 23, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.
108,000 vehicles affected
01I013000 Aug 8, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 1998 FORD CONTOUR/MERCURY MYSTIQUE PASSENGER VEHICLES BUILT AT THE KANSAS CITY ASSEMBLY PLANT. THE FRONT COIL SPRINGS COULD POTENTIALLY FRACTURE DUE TO CORROSION.
Remedy: FORD IS EXTENDING THE WARRANTY FOR FRONT COIL SPRING REPLACEMENT FOR THE FRONT COIL SPRINGS FOR 10 YEARS FROM ORIGINAL DATE OF SALE OF A VEHICLE OR 150,000 MILES, WHICHEVER COMES FIRST.
203,426 vehicles affected
01V230000 Jul 9, 2001
ELECTRICAL SYSTEM
ON CERTAIN MY 1996-1998 PASSENGER VEHICLES BUILT AT THE KANSAS CITY, CUAUTITLAN ASSEMBLY PLANTS OR ON MY 1999 PASSENGER VEHCLES BUILT AT THE AUTOMOTIVE ALLIANCE INTERNATIONAL ASSEMBLY PLANTS, THE ROUGH SURFACE OF THE HEATER BLOWER RESISTOR'S STAINLESS STEEL BLADES CAN DAMAGE THE COPPER SURFACE OF THE WIRING HARNESS CONNECTOR. THE DAMAGE COULD, OVER TIME, CAUSE INCREASED RESISTANCE IN THE CONNECTOR AND, DUE TO SUBSEQUENT TERMINAL RELAXATION, RESULT IN AN OPEN CIRCUIT CONDITION.
Remedy: DEALERS WILL INSTALL A NEW HEATER BLOWER RESISTOR AND A NEW WIRE JUMPER HARNESS. OWNER NOTIFICATION BEGAN AUGUST 29, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
342,962 vehicles affected
00V350000 Oct 30, 2000
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY
VEHICLE DESCRIPTION: BI-FUEL VEHICLES. THESE VEHICLES MAY HAVE A FUEL TANK FILLER PIPE GROMMET THAT COULD HAVE BEEN DAMAGED DURING THE INSTALLATION OF THE BI-FUEL SYSTEM. IF THE GROMMET IS DAMAGED, FUEL COULD LEAK. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE. DEALERS WILL REPLACE THE FUEL TANK FILLER PIPE GROMMET.
Remedy: DEALERS WILL REPLACE THE FUEL TANK FILLER PIPE GROMMET.
3,750 vehicles affected
00V075000 Mar 9, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
VEHICLE DESCRIPTION: PASSENGER VEHICLES NOT EQUIPPED WITH THE ANTI-LOCK BRAKING SYSTEM (ABS). A PRESSURE CONSCIOUS REDUCING VALVE (PCRV) IN THE REAR BRAKES MAY BE SUBJECT TO CORROSION AND RESULT IN MALFUNCTION, WHEN OPERATED IN AREAS THAT USE SALT COMPOUNDS ON THE ROADWAY FOR DE-ICING OR DUST CONTROL.
Remedy: DEALERS WILL INSTALL IMPROVED PCRV'S IN THE REAR BRAKE SYSTEM. THIS RECALL WAS EXPANDED IN SEPTEMBER 2000 TO INCLUDE 1999 AND 2000 FORD CONTOUR, MERCURY MYSTIQUE AND COUGAR VEHICLES.
436,200 vehicles affected
99V243000 Sep 8, 1999
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE AIR BAG SENSOR WIRING PIGTAIL INSULATION CAN BECOME BRITTLE AND CRACK OVER TIME DUE TO ACCUMULATION OF WATER IN THE PIGTAIL PROTECTIVE CONVOLUTE IN COMBINATION WITH HIGH UNDERHOOD TEMPERATURES RELATED TO THE ROUTING OF THE WIRING PIGTAIL NEAR THE RADIATOR. THIS CAN RESULT IN ENVIRONMENTAL STRESS CRACKING OF THE INSULATION.
Remedy: DEALERS WILL INSTALL AIR BAG SENSORS WITH REVISED WIRING INSULATION. IN ADDITION, VEHICLES WHICH HAVE THE AIR BAG WARNING LIGHT ILLUMINATED WILL HAVE A NEW AIR BAG DIAGNOSTIC MONITOR INSTALLED.
280,481 vehicles affected
99V194000 Jul 20, 1999
VEHICLE SPEED CONTROL
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE ACCELERATOR CABLE MAY HAVE BEEN MANUFACTURED WITH A BURR ON OR NEAR THE END OF THE CABLE SLEEVE INTERIOR. THIS BURR COULD FRAY THE CORE WIRE RESULTING IN THE ACCELERATOR NOT RETURNING TO IDLE WHEN THE ACCELERATOR IS RELEASED.
Remedy: DEALERS WILL INSTALL A REVISED ACCELERATOR CABLE THAT HAS A FLARED CONDUIT SLEEVE END AND MOLDED ON END FITTING.
159,565 vehicles affected
99V103000 May 5, 1999
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE TERMINALS AT THE HEADLIGHT SWITCH AND WIRING HARNESS CONNECTOR CAN EXPERIENCE HEAT DAMAGE AS A RESULT OF OVERHEATING.
Remedy: DEALERS WILL INSTALL A HEADLAMP SWITCH WIRING CONNECTOR CONTAINING BRONZE TERMINALS AND AN INSPECTION, AND REPLACEMENT IF NECESSARY, OF THE HEADLAMP SWITCH.
605,581 vehicles affected
98V233000 Sep 18, 1998
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE FLOOR SHIFT AUTOMATIC TRANSMISSION CONTROL CAN BE DAMAGED IF SUBJECTED TO CERTAIN INTERIOR CLEANING PRODUCTS. THE GEAR POSITION INDICATOR CAN DETERIORATE AND NOT CORRECTLY INDICATE THE ACTUAL GEAR POSITION.
Remedy: DEALERS WILL REPLACE THE AUTOMATIC TRANSMISSION FLOOR SHIFT CONTROL.
175,000 vehicles affected
98V028000 Feb 10, 1998
EXTERIOR LIGHTING:HEADLIGHTS
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE TEXT AND/OR GRAPHICS FOR THE VEHICLE HEADLAMP AIMING INSTRUCTIONS PROVIDED IN THE OWNER GUIDES ARE NOT SUFFICIENTLY CLEAR. THIS DOES NOT MEET THE REQUIREMENTS OF FMVSS NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
Remedy: OWNER GUIDES CONTAINING REVISED AIMING INSTRUCTIONS WILL BE MAILED TO OWNERS OF THESE VEHICLES.
571,800 vehicles affected
SUSPENSION Feb 8, 2024
Vehicle won't pass inspection due to a Broken or cracked coil spring front passenger side. It was in a recall that we never received notification. And I don't feel like we should be out over $200 to get it licensed.
POWER TRAIN Nov 22, 2018
WAS DRIVING DOWN ROUTE 322 ON DAY AND HAD TO HIT THE BREAK AND ALL OF A SUDDEN THEY WENT TO THE FLOOR. I PULLED OVER AND CHECKED MY BREAK FLUID RESIVOUR AND IT WAS EMPTY. I THINK THE PASSENGER SIDE DRUM BREAK IS LEAKING FLUID.
ELECTRICAL SYSTEM Nov 22, 2018
"TAKARA RECALL" MY HEATER MOTOR IN MY 98 FORD CONTOUR SE JUST STOPPED WORKING.
ELECTRICAL SYSTEM Nov 22, 2018
WAS DRIVING DOWN ROUTE 322 ON DAY AND HAD TO HIT THE BREAK AND ALL OF A SUDDEN THEY WENT TO THE FLOOR. I PULLED OVER AND CHECKED MY BREAK FLUID RESIVOUR AND IT WAS EMPTY. I THINK THE PASSENGER SIDE DRUM BREAK IS LEAKING FLUID.
SERVICE BRAKES Nov 22, 2018
WAS DRIVING DOWN ROUTE 322 ON DAY AND HAD TO HIT THE BREAK AND ALL OF A SUDDEN THEY WENT TO THE FLOOR. I PULLED OVER AND CHECKED MY BREAK FLUID RESIVOUR AND IT WAS EMPTY. I THINK THE PASSENGER SIDE DRUM BREAK IS LEAKING FLUID.
ENGINE Dec 3, 2015
TAKATA RECALL I AND OTHER CONSUMERS HAVE CONTACTED FORD REGARDING THE 1998 FORD CONTOUR AND IT'S DEFECTIVE PARTS INCLUDING THE ENGINE WIRE HARNESS YET THEY ARE REFUSING TO ACKNOWLEDGE NOR ACCEPT RESPONSIBILITY FOR OR CORRECT THE PROBLEM STATING IT'S NOT UNDER RECALL T*JBREATING EACH PERSON WHO HAS CONTACTED THEM AS IF THEY ARE AN ISLAND AND THIS IS A ISOLATED EVENT MY WATER PUMP,FLASHERS,BRAKE LIGHTS,HAVE BEEN ALL AFFECTED BY THIS ALSO MY CHECK ENGINE LIGHT IS ON MAKING ME UNABLE TO REGISTER MY CAR AND GET UPDATED TAGS PLEASE CONTACT T ME REGARDING THIS MATTER AS I AND OTHER CONSUMERS NEED HELP WITH THIS .[XXX] VIA EMAIL ALSO [XXX]. VIN INVALID INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*JB
UNKNOWN OR OTHER Dec 3, 2015
TAKATA RECALL I AND OTHER CONSUMERS HAVE CONTACTED FORD REGARDING THE 1998 FORD CONTOUR AND IT'S DEFECTIVE PARTS INCLUDING THE ENGINE WIRE HARNESS YET THEY ARE REFUSING TO ACKNOWLEDGE NOR ACCEPT RESPONSIBILITY FOR OR CORRECT THE PROBLEM STATING IT'S NOT UNDER RECALL T*JBREATING EACH PERSON WHO HAS CONTACTED THEM AS IF THEY ARE AN ISLAND AND THIS IS A ISOLATED EVENT MY WATER PUMP,FLASHERS,BRAKE LIGHTS,HAVE BEEN ALL AFFECTED BY THIS ALSO MY CHECK ENGINE LIGHT IS ON MAKING ME UNABLE TO REGISTER MY CAR AND GET UPDATED TAGS PLEASE CONTACT T ME REGARDING THIS MATTER AS I AND OTHER CONSUMERS NEED HELP WITH THIS .[XXX] VIA EMAIL ALSO [XXX]. VIN INVALID INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*JB
ELECTRONIC STABILITY CONTROL (ESC) Dec 3, 2015
TAKATA RECALL I AND OTHER CONSUMERS HAVE CONTACTED FORD REGARDING THE 1998 FORD CONTOUR AND IT'S DEFECTIVE PARTS INCLUDING THE ENGINE WIRE HARNESS YET THEY ARE REFUSING TO ACKNOWLEDGE NOR ACCEPT RESPONSIBILITY FOR OR CORRECT THE PROBLEM STATING IT'S NOT UNDER RECALL T*JBREATING EACH PERSON WHO HAS CONTACTED THEM AS IF THEY ARE AN ISLAND AND THIS IS A ISOLATED EVENT MY WATER PUMP,FLASHERS,BRAKE LIGHTS,HAVE BEEN ALL AFFECTED BY THIS ALSO MY CHECK ENGINE LIGHT IS ON MAKING ME UNABLE TO REGISTER MY CAR AND GET UPDATED TAGS PLEASE CONTACT T ME REGARDING THIS MATTER AS I AND OTHER CONSUMERS NEED HELP WITH THIS .[XXX] VIA EMAIL ALSO [XXX]. VIN INVALID INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*JB
STEERING Sep 17, 2015
TL* THE CONTACT OWNS A 1998 FORD CONTOUR. WHILE DRIVING APPROXIMATELY 40 MPH ON A WET ROAD, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COIL SPRINGS WERE DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE FAILURE RECURRED EVERY TIME THE ROAD WAS WET. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
POWER TRAIN Jan 27, 2015
TL*THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT STATED THAT THE REVERSE GEAR FAILED TO OPERATE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 98V233000 (POWER TRAIN). HOWEVER, THE VIN WAS NOT LISTED UNDER THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS Sep 24, 2014
1998 FORD CONTOUR. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE LINE CORROSION. *SMD THE CONSUMER STATED THE BRAKES THE FAILED. THE REPAIR SHOP, STATED THERE WAS NO BRAKE FLUID IN THE RESERVOIR. THE CONSUMER ALSO STATED THE GAS LINE LEADING TO THE TANK HAD TO BE REPLACED, DUE TO CORROSION. *JB
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS Sep 24, 2014
1998 FORD CONTOUR. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE LINE CORROSION. *SMD THE CONSUMER STATED THE BRAKES THE FAILED. THE REPAIR SHOP, STATED THERE WAS NO BRAKE FLUID IN THE RESERVOIR. THE CONSUMER ALSO STATED THE GAS LINE LEADING TO THE TANK HAD TO BE REPLACED, DUE TO CORROSION. *JB
ENGINE Jun 13, 2014
TL* THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE WIRING HARNESS WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
ELECTRICAL SYSTEM Nov 23, 2013
I JUST TRADED AND GOT THIS CAR, IT SEEMS TO SWAY IN THE BACK GOING OVER WET ROADS OR BUMPY ROADS NOT SURE WHAT IT IS, BUT I FEAR MY SAFETY AS THE PREVIOUS OWNER DID NOT TELL ME ABOUT THIS. I ALSO HAVE NOTICED THAT THE TEMPERATURE GAUGE DOES NOT WORK AND THE HEATER BLOWER ONLY WORKS ON HIGH. I CANNOT AFFORD TO GET THINGS FIXED IF THERE IS RECALLS ON THEM. *TR
ENGINE Aug 12, 2013
I AM THE OWNER OF A 1998 FORD CONTOUR AND THE ENGINE HARNESS WIRE OVERHEATED OVER A LONG PERIOD OF TIME AND I WAS UNAWARE UNTIL I HAD TO CHANGE MY RADIATOR DUE TO A LEAK AND THE HARNESS WIRE HAD TO BE DISCONNECTED. THAT WAS WHEN WE FOUND THE WIRE MELTED AND CRACKED AND COULD NOT BE REUSED. THIS HARNESS CONNECTS TO VEHICLE MAIN SUPPLY. WITHOUT HARNESS VEHICLE IS NOT OPERABLE. FORD SHOULD BE RESPONSIBLE TO REPLACE DEFECTIVE HARNESS. *TR
ELECTRICAL SYSTEM Aug 12, 2013
I AM THE OWNER OF A 1998 FORD CONTOUR AND THE ENGINE HARNESS WIRE OVERHEATED OVER A LONG PERIOD OF TIME AND I WAS UNAWARE UNTIL I HAD TO CHANGE MY RADIATOR DUE TO A LEAK AND THE HARNESS WIRE HAD TO BE DISCONNECTED. THAT WAS WHEN WE FOUND THE WIRE MELTED AND CRACKED AND COULD NOT BE REUSED. THIS HARNESS CONNECTS TO VEHICLE MAIN SUPPLY. WITHOUT HARNESS VEHICLE IS NOT OPERABLE. FORD SHOULD BE RESPONSIBLE TO REPLACE DEFECTIVE HARNESS. *TR
FUEL/PROPULSION SYSTEM Oct 1, 2012
TL* THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE, THERE WAS A STRONG GASOLINE FUEL SMELL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THERE WAS A FUEL VAPOR LEAK IN THE FUEL FILLER GROMMET. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 00V350000 (FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
ELECTRICAL SYSTEM Sep 1, 2011
THE ENGINE WIRING HARNESS WHICH CONNECTS TO THE VEHICLE'S MAIN POWER SUPPLY BOX HAS WIRING FOR WHICH THE INSULATION COMES OFF EXPOSING LIVE, BARE WIRES. THIS LEADS TO SHORTS IN THE ELECTRICAL SYSTEM WHICH AFFECTS DRIVABILITY (ENGINE RUNS ERRATICALLY AND AFFECTS THE ELECTRIC FUEL PUMPS OPERATION) AND COULD LEAD TO A VEHICLE FIRE IF THE WIRING SUFFERS CATASTROPHIC FAILURE. IT GOES WITHOUT SAYING THAT IF THE CAR'S FUEL SUPPLY OR ENGINE CONTROL SYSTEMS FAIL, THE DRIVER MAY LOSE CONTROL AND BECOME INVOLVED IN A CRASH OR COLLISION. FORD DOES NOT SALE REPLACEMENT PARTS NOR ARE PARTS AVAILABLE ON THE SECONDARY MARKET. THE PART NUMBER FOR THE WIRING HARNESS ON MY CAR IS F8RZ14289CA. FORD SHOULD BE REQUIRED TO REPLACE THESE DEFECTIVE HARNESSES. *TR
FUEL SYSTEM, GASOLINE Sep 1, 2011
THE ENGINE WIRING HARNESS WHICH CONNECTS TO THE VEHICLE'S MAIN POWER SUPPLY BOX HAS WIRING FOR WHICH THE INSULATION COMES OFF EXPOSING LIVE, BARE WIRES. THIS LEADS TO SHORTS IN THE ELECTRICAL SYSTEM WHICH AFFECTS DRIVABILITY (ENGINE RUNS ERRATICALLY AND AFFECTS THE ELECTRIC FUEL PUMPS OPERATION) AND COULD LEAD TO A VEHICLE FIRE IF THE WIRING SUFFERS CATASTROPHIC FAILURE. IT GOES WITHOUT SAYING THAT IF THE CAR'S FUEL SUPPLY OR ENGINE CONTROL SYSTEMS FAIL, THE DRIVER MAY LOSE CONTROL AND BECOME INVOLVED IN A CRASH OR COLLISION. FORD DOES NOT SALE REPLACEMENT PARTS NOR ARE PARTS AVAILABLE ON THE SECONDARY MARKET. THE PART NUMBER FOR THE WIRING HARNESS ON MY CAR IS F8RZ14289CA. FORD SHOULD BE REQUIRED TO REPLACE THESE DEFECTIVE HARNESSES. *TR
POWER TRAIN:AUTOMATIC TRANSMISSION Jul 11, 2011
WAS ON I65 WAS DRIVING FINE HIRD A LOUD EXPLOSION ENGINE STARTED TO REV UP A PIECE OF THE TRANSMISSION CASING WENT INTO MY TIRE CAUSING A BLOW OUT, CAR BECAME OUT OF CONTROL AND HIT GAURDRAIL. *TT
Crash
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT May 31, 2011
TL* THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE SUDDENLY SHIFTED INTO FIRST GEAR. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 98V233000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT) BUT THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS CONCERNED THAT THE SUDDEN DOWNSHIFT COULD CAUSE A CRASH. THE FAILURE MILEAGE WAS 22,000. UPDATED 06/10/11 *BF UPDATED 2/08/2012 *LN *TR THE CONSUMER STATED THE DEFECT ECM/PCM ENGINE CONTROL COMPUTER AND REPLACED AT THE TUNE OF $750 WITH A PART USED PART. *TR
POWER TRAIN:AUTOMATIC TRANSMISSION May 31, 2011
TL* THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE SUDDENLY SHIFTED INTO FIRST GEAR. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 98V233000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT) BUT THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS CONCERNED THAT THE SUDDEN DOWNSHIFT COULD CAUSE A CRASH. THE FAILURE MILEAGE WAS 22,000. UPDATED 06/10/11 *BF UPDATED 2/08/2012 *LN *TR THE CONSUMER STATED THE DEFECT ECM/PCM ENGINE CONTROL COMPUTER AND REPLACED AT THE TUNE OF $750 WITH A PART USED PART. *TR
ELECTRICAL SYSTEM May 20, 2011
TL*THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS HIS TAIL LAMPS, PARKING LAMPS, AND THE INSTRUMENTAL PANEL MALFUNCTIONED. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR WAS IT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.
AIR BAGS Apr 19, 2011
MY 1998 FORD CONTOUR HAS THREE SAFETY RECALLS. HOWEVER, I'M HAVING A TERRIBLE TIME GETTING FORD TO PROVIDE THE PARTS NEEDED TO SERVICE THE VEHICLE. THE RECALLS ARE: (A) 01S22 - HEATER BLOWER RESISTOR AND CONNECTOR, (B) 99S14 - HEADLIGHT SWITCH CONNECTOR, AND (C) 99S23 - FRONT CRASH SENSORS. PRESENTLY MY AIRBAGS ARE OFFLINE AND OFFER NO CRASH PROTECTION. IT'S BEEN A LITTLE OVER A MONTH SINCE I BEGAN TRYING TO GET THIS RESOLVED (BASICALLY WHEN I BOUGHT THE CAR - THE SELLER DIDN'T DISCLOSE THE RECALLS WERE NOT FIXED TO ME). THE BLOWER STOPPED WORKING A FEW DAYS AGO AND IT SMELLED LIKE ELECTRICAL WIRES WERE PERHAPS BURNING. SO NOW I DON'T HAVE DEFROST/DEFOG CAPABILITY. THE DEALER IS TRYING TO GET THE PARTS, BUT FORD HASN'T SHIPPED THEM. *TR
ELECTRICAL SYSTEM Apr 19, 2011
MY 1998 FORD CONTOUR HAS THREE SAFETY RECALLS. HOWEVER, I'M HAVING A TERRIBLE TIME GETTING FORD TO PROVIDE THE PARTS NEEDED TO SERVICE THE VEHICLE. THE RECALLS ARE: (A) 01S22 - HEATER BLOWER RESISTOR AND CONNECTOR, (B) 99S14 - HEADLIGHT SWITCH CONNECTOR, AND (C) 99S23 - FRONT CRASH SENSORS. PRESENTLY MY AIRBAGS ARE OFFLINE AND OFFER NO CRASH PROTECTION. IT'S BEEN A LITTLE OVER A MONTH SINCE I BEGAN TRYING TO GET THIS RESOLVED (BASICALLY WHEN I BOUGHT THE CAR - THE SELLER DIDN'T DISCLOSE THE RECALLS WERE NOT FIXED TO ME). THE BLOWER STOPPED WORKING A FEW DAYS AGO AND IT SMELLED LIKE ELECTRICAL WIRES WERE PERHAPS BURNING. SO NOW I DON'T HAVE DEFROST/DEFOG CAPABILITY. THE DEALER IS TRYING TO GET THE PARTS, BUT FORD HASN'T SHIPPED THEM. *TR
ELECTRICAL SYSTEM Mar 1, 2011
I OWN A 1998 FORD CONTOUR SE V6 MANUAL TRANS VIN #[XXX] THE UNDER THE HOOD WIRING HARNESS IS FAILING THERE WAS A RECALL FOR THIS DEFECTIVE PART BUT FORD CONTINUES TO SAY THAT MY CAR IS NOT UNDER THE RECALL THE INSULATION ON THE WIRING HARNESS HAS COMPLETELY FLAKED OR CRUMBLED OFF CAUSING THE CAR NOT TO RUN OR POTENTIAL DEADLY FIRE NO HELP FROM FORD MOTOR COMPANY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
FUEL SYSTEM, GASOLINE Sep 27, 2010
TL* THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT STATED THAT WHEN DISPENSING FUEL INTO THE FUEL TANK, THE AUTOMATIC FUEL NOZZLE WOULD SHUT OFF AT ANY FUEL CAPACITY LEVEL. THE FAILURE WAS A CONTINUOUS OCCURRENCE WHEN DISPENSING FUEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THE FUEL PIPE FLAPPER VALVE WOULD NEED TO BE REPLACED. THERE WAS A MANUFACTURERS VOLUNTARY RECALL (MANUFACTURER RECALL NUMBER: 01M04) YET THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200.
ELECTRICAL SYSTEM Sep 13, 2010
TL* THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT STATED THAT THE DRIVER WAS DRIVING AT AN UNKNOWN SPEED WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT, WHO WAS A CERTIFIED INDEPENDENT MECHANIC, WHERE HE DISCOVERED THAT ALL OF THE WIRES UNDER THE HOOD WERE EXPOSED AND CORRODING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 284,371.
ELECTRICAL SYSTEM Jul 28, 2010
WIRING CONNECTOR THAT FEEDS THE HVAC SYSTEM BURNED AND MELTED THE CONNECTOR PLUG AND MAIN FUSE BLOCK AT THE POINT OF THE CONNECTOR. THIS WIRE WAS A SIZE 10 AWG AND IS OVERSIZED FOR THE CONNECTOR THAT IT IS USED FOR. THIS CAUSED A FIRE AT THE CONNECTOR. I HAVE PICTURE IS YOU WOULD LIKE A COPY. *TR
Fire
ELECTRICAL SYSTEM Jul 19, 2010
TL*THE CONTACT OWNS A 1998 FORD CONTOUR. WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE LOST ALL POWER. THE CONTACT WAS ABLE TO COAST ONTO THE EMERGENCY LANE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO STATED THAT THE VEHICLE HAD SEVERE ELECTRICAL PROBLEMS AND SUGGESTED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER. THE DEALER ADVISED THE CONTACT THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WERE 92,000.
LATCHES/LOCKS/LINKAGES:HOOD:LATCH Jun 23, 2010
1998 FORD CONTOUR, VEHICLE HOOD CAME LOOSE AND HIT THE ROOF OF THE VEHICLE. *BF (OHIO TRAFFIC CRASH REPORT # 10-0296-90)*JB
ELECTRICAL SYSTEM May 14, 2010
I HEARD ABOUT THE FORD CONTOUR ENGINE WIRING HARNESS RECALL ONLY BY INTERNET. MY CAR IS A FORD CONTOUR SPORT 1998. THE WIRE INSULATION IS PEELING OFF IN THE WHOLE HARNESS, AND THE CAR IS STOPPED NOW. MILEAGE IS APPROX. 110000. I NEVER RECEIVED ANY MESSAGE FROM FORD. I AM THE ONLY OWNER OF THE CAR. *TR
ELECTRICAL SYSTEM Apr 12, 2010
THE WIRING INSULATION ON MY 1998 FORD CONTOUR IS LITERALLY FALLING OFF THE WIRES. I AM AFRAID TO TOUCH ANY WIRE BECAUSE THE INSULATION JUST FLAKES OFF LEAVING BARE WIRE. THIS HAS BEEN OCCURRING FOR QUITE SOME TIME AND APPARENTLY IS FAIRLY COMMON IN THIS MODEL. *TR
ELECTRICAL SYSTEM Mar 31, 2010
INSULATION ON WIRING HARNESS BREAKING AND FALLING OFF.
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS Mar 1, 2010
TL*THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT STATED THAT HE PARKED HIS VEHICLE OVERNIGHT AND THE NEXT MORNING HIS FRONT LEFT SPRING HAD SNAPPED IN HALF. THE CONTACT STATED THAT HIS TIRE WAS PUNCTURED AS WELL. HE CONTACTED THE DEALER AND THEY WERE UNABLE TO DO ANYTHING FOR HIM. THE CURRENT AND FAILURE MILEAGES WERE 89,000.
ELECTRICAL SYSTEM Oct 16, 2009
TL* THE CONTACT OWNS A 1998 FORD CONTOUR. WHILE DRIVING APPROXIMATELY 60 MPH THE ENTIRE INSTRUMENT PANEL AND RADIO FAILED, AND THEN THE ENGINE STALLED. THE DRIVER WAS ABLE TO JUMP START THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR FACILITY, AND THE MECHANIC CONCLUDED THAT THE WIRING HARNESS FAILED. HIS VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM RECALL# 01V230000 (ELECTRICAL SYSTEM). NO REPAIRS WERE MADE, AND THE VEHICLE WAS INOPERABLE. THE FAILURE AND CURRENT MILEAGES WERE 82,000. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE.
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER Oct 2, 2009
TL*THE CONTACT OWNS A 1998 FORD CONTOUR. WHILE DRIVING APPROXIMATELY 35 MPH, IT BECAME DIFFICULT TO SHIFT GEARS. THE MECHANIC STATED THAT THE TORQUE CONVERTER WAS CLOGGED AND NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED TO REPLACE THE TORQUE CONVERTER BEFORE IT DAMAGED THE ENGINE AND TRANSMISSION. THE MANUFACTURER STATED THAT THE WARRANTY DOESN'T INCLUDE THE TORQUE CONVERTER. THE CONTACT IS RESPONSIBLE FOR PAYING THE REPAIR COST AND HE IS UNABLE TO DRIVE THE VEHICLE. THE FAILURE MILEAGE WAS 49,800.
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS Jun 15, 2009
TL*THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT STATED THAT THE FRONT DRIVER'S AND PASSENGER SIDE COIL SPRINGS CAME OUT OF THE SPRING CATCHER BRACKET WHILE CHANGING THE TIRES. IF A TIRE WERE THERE, IT WOULD HAVE BURST. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 01V255000. THE MANUFACTURER WAS NOT WILLING TO ASSIST OR ASSUME ANY LIABILITY FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 127,000. UPDATED 07/28/09 *BF UPDATED 07/30/09.*JB
ELECTRICAL SYSTEM May 4, 2009
TL*THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT STATED THAT THE WIRING HARNESS AND THE WIRING AROUND THE HEATING UNIT SENSORS HAVE DETERIORATED. THE CODING HAS CRACKED OFF THE OTHER WIRES, CAUSING THEM TO BE EXPOSED. THIS ALLOWS ALL OF THE WIRES TO TOUCH EACH OTHER, WHICH COULD CAUSE A SHORT IN THE VEHICLE. AS A RESULT, THE ENGINE TEMPERATURE GAUGE DOES NOT WORK. THE VEHICLE IS STILL OPERABLE, BUT THE COOLANT TEMPERATURE BECOMES EXTREMELY HIGH. IN ADDITION, THE VEHICLE STALLS WHILE TRAVELING AT LOW SPEEDS, SUCH AS 15 MPH. THE DEALER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 01V230000. THE CONTACT FEELS THAT THE VEHICLE SHOULD BE INCLUDED IN THE RECALL SINCE THE FAILURES WERE IDENTICAL. THE CURRENT AND FAILURE MILEAGES WERE 62,000.
POWER TRAIN:AUTOMATIC TRANSMISSION Mar 31, 2009
TL*THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT STATED THAT BOLTS WERE MISSING FROM THE ENGINE AND TRANSMISSION. HE DID NOT KNOW THE BOLTS WERE MISSING AT THE TIME THE VEHICLE WAS PURCHASED. THE DEALER STATED THAT THEY DID NOT HAVE THE NECESSARY PARTS AVAILABLE, BUT WOULD HAVE THEM ORDERED. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE BECAUSE THE MANUFACTURER DID NOT HAVE THEM IN STOCK. THE FAILURE MILEAGE WAS 150,000.
ENGINE AND ENGINE COOLING:ENGINE Mar 31, 2009
TL*THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT STATED THAT BOLTS WERE MISSING FROM THE ENGINE AND TRANSMISSION. HE DID NOT KNOW THE BOLTS WERE MISSING AT THE TIME THE VEHICLE WAS PURCHASED. THE DEALER STATED THAT THEY DID NOT HAVE THE NECESSARY PARTS AVAILABLE, BUT WOULD HAVE THEM ORDERED. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE BECAUSE THE MANUFACTURER DID NOT HAVE THEM IN STOCK. THE FAILURE MILEAGE WAS 150,000.
EXTERIOR LIGHTING Mar 14, 2009
1998 FORD CONTOUR. HEADLIGHT CONNECTOR OVER HEATED RESULTING IN LOSS OF TAIL LIGHTS AND PARKING LIGHTS AND INSTRUMENT PANEL ILLUMINATION. TERMINAL 15 OF CONNECTOR WAS BURNED. SAFETY RECALL 99S14 ADDRESSES THIS PROBLEM BUT FORD DEALER SAYS THIS CAR WAS NOT COVERED BY THE RECALL. . I INSTALLED FORD KIT F5RZ14A411BA AND FIXED THE PROBLEM. WHY WAS THIS CAR NOT COVERED BY THE RECALL OR IS THE FORD DEALER MISTAKEN? SHOULD THE RECALL BE EXPANDED? I SAVED THE OLD CONNECTOR. *TR
AIR BAGS Feb 19, 2009
TL*THE CONTACT OWNS A 1998 FORD CONTOUR. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL. AFTER A WEEK OF THE AIR BAG ILLUMINATING, HE DROVE THE VEHICLE TO A LOCAL REPAIR SHOP FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE FRONT DRIVER'S SIDE CRASH IMPACT SENSOR WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER 99V243000 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE) WAS DIRECTLY RELATED TO THE RECALL. THE MANUFACTURER STATED THAT THE VINE WAS NOT INCLUDED IN THE RECALL; THEREFORE, THEY WERE NOT LIABLE FOR THE REPAIR COSTS. THE CURRENT MILEAGE WAS 102,815 AND FAILURE MILEAGE WAS 102,000.
EXTERIOR LIGHTING Feb 6, 2009
I CURRENTLY AM THE SECOND OWNER OF A 1998 FORD CONTOUR. RECENTLY THE PARKING, AND DASHBOARD LIGHTS CEASED TO OPERATE. I CHANGED THE HEADLIGHT SWITCH WHICH LASTED FOR A WEEK AND BURNED OUT.. RESEARCH ON THE INTERNET REVEALED THERE WAS A SERVICE RECALL DATED 5/10/99 UNDER SERIAL #99V10300 FOR THE HEADLIGHT HARNESS WHICH WAS CAUSING THE ABOVE DESCRIBED PROBLEM. I CONTACTED FORD WHO STATED THEIR WAS NO OPEN RECALL ON THIS VEHICLE. FURTHER RESEARCH ON THE INTERNET REVEALED ADDITIONAL OWNERS WHO HAD THE SAME PROBLEM BUT WERE INFORMED BY FORD THAT THEIR PARTICULAR VEHICLE WAS NOT COVERED UNDER THE RECALL. MY COMPLAINT IS IF SO MANY FORD CONTOUR MODELS ARE HAVING THIS PROBLEM WHY ARE ONLY CERTAIN VEHICLES COVERED WHEN MANY ARE HAVING IDENTICAL PROBLEMS THANKYOU *TR
POWER TRAIN:AUTOMATIC TRANSMISSION Oct 13, 2008
FORD CONTOUR TRANSMISSION BUCKS AND SURGES UPON INITIAL ACCELERATION. DOES NOT SEEM TO STAY IN GEAR BASED UPON THE BUCKING MOTION. FORD TECHNICIAN INSPECTED IT AND STATED THAT THE ENGINE AND TRANSMISSION HAVE WEAK MOUNTS THAT AFFECT PROPER OPERATION. HE SUGGESTED REPLACEMENT OF THE MOUNTS, ALTHOUGH UPON VISUAL INSPECTION, THE MOUNTS LOOKED NORMAL. *TR
ELECTRICAL SYSTEM Sep 18, 2008
I HAVE A 1998 FORD CONTOUR LX WITH ONLY APPROX. 53,000 MILES ON IT. I AM ON THE 4TH (FOURTH) ALTERNATOR REPLACEMENT: AUGUST 2004, OCTOBER 2005, AUGUST 2006 AND NOW, SEPTEMBER 2008. THERE IS DEFINITELY A PROBLEM WITH THIS CAR. I WOULD LIKE TO KNOW IF THERE HAS BEEN A RECALL ON THIS YEAR AND MODEL OF FORD VEHICLE. *TR
POWER TRAIN:AUTOMATIC TRANSMISSION Sep 9, 2008
MY HUSBAND AND I PURCHASED A USED 1998 FORD CONTOUR, UPON INSPECTION, WE FOUND THAT THE TRANSMISSION WAS SHOT. SO WE DECIDED TO DO A LITTLE RESEARCH ON THIS VEHICLE AND FOUND THAT THERE A RECALL ON THIS PARTICULAR VEHICLE FOR TRANSMISSIONS PROBLEM. SAYING THAT THE SHIFT MAY NOT PUT INTO THE CORRECT GEAR WHICH CAN OR WILL CAUSE TRANSMISSION PROBLEMS. IN WHICH ARE HAVING. *TR
ELECTRICAL SYSTEM Jul 8, 2008
1. ALL ENGINE WIRE HARNESS INSULATION IS CRACKING AND FALLING OFF. BARE WIRE AT MOST OF THE ENGINE COMPARTMENT CONNECTORS. UNKNOWN DAMAGE UNDER WIRE WRAPPING. EXISTING FORD RECALL COVER 95-97 YEAR MODELS. SUBJECT VEHICLE IS A 98 MODEL YEAR. 2. STILL WAITING FOR THE FIRST MAJOR MELTDOWN. CONNECTOR WIRES ARE PHYSICALLY PULLED APART TO PREVENT ELECTRICAL SHORTAGE. 3. NO REPAIR WORK HAS BEEN DONE. *TR
SERVICE BRAKES, HYDRAULIC Jun 3, 2008
TL*THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT PURCHASED BRAKESAFE FRONT DISC PADS FOR THE VEHICLE. APPROXIMATELY 30 MILES LATER, A GRINDING AND RATTLING NOISE WAS HEARD AND AN OUTER LINING ON THE PADDING FELL OFF. THE CONTACT TOOK THE VEHICLE TO THE MECHANIC AND WAS INFORMED THAT THE PADS WERE DEFECTIVE. HE PURCHASED NEW PADS, WHICH HE FELT WORKED AS THEY SHOULD HAVE. HE ATTEMPTED TO CALL THE AUTO PARTS STORE FROM WHERE HE PURCHASED THE DEFECTIVE PADS, BUT THEY WOULD NOT ASSIST. HE ALSO CALLED THE CORPORATE OFFICE AND RECEIVED NO ASSISTANCE. THE CONTACT FILED COMPLAINTS WITH THE FEDERAL TRADE COMMISSION AND OHIO ATTORNEY GENERAL. THE SERIAL NUMBER AND PART NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 135,000 AND FAILURE MILEAGE WAS 134,970. UPDATED 06/25/08. *CN THE CONSUMER STATED PASSENGER SIDE CALIPER WAS WARPED AND THE ROTOR WAS DAMAGED. UPDATED 06/25/08
EQUIPMENT Jun 3, 2008
TL*THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT PURCHASED BRAKESAFE FRONT DISC PADS FOR THE VEHICLE. APPROXIMATELY 30 MILES LATER, A GRINDING AND RATTLING NOISE WAS HEARD AND AN OUTER LINING ON THE PADDING FELL OFF. THE CONTACT TOOK THE VEHICLE TO THE MECHANIC AND WAS INFORMED THAT THE PADS WERE DEFECTIVE. HE PURCHASED NEW PADS, WHICH HE FELT WORKED AS THEY SHOULD HAVE. HE ATTEMPTED TO CALL THE AUTO PARTS STORE FROM WHERE HE PURCHASED THE DEFECTIVE PADS, BUT THEY WOULD NOT ASSIST. HE ALSO CALLED THE CORPORATE OFFICE AND RECEIVED NO ASSISTANCE. THE CONTACT FILED COMPLAINTS WITH THE FEDERAL TRADE COMMISSION AND OHIO ATTORNEY GENERAL. THE SERIAL NUMBER AND PART NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 135,000 AND FAILURE MILEAGE WAS 134,970. UPDATED 06/25/08. *CN THE CONSUMER STATED PASSENGER SIDE CALIPER WAS WARPED AND THE ROTOR WAS DAMAGED. UPDATED 06/25/08