2017 DUTCHMEN VOLTAGE

5 recalls, 2 complaints - 19 TSBs

STRUCTURE

Defect Description

Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Endurance and 2017-2019 Dutchmen Voltage Travel Trailers. The tires may contact with the rear floor support, affecting the trailer's handling.

Consequence

Tire contact with the floor support while being towed can affect vehicle handling, increasing the risk of a crash.

Remedy

Keystone has notified owners, and dealers will cut a notch in the floor support to provide sufficient clearance between the tire and the floor support, free of charge. The recall began on January 15, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone RV's number for th... Read more

288 vehicles affected

Manufacturer: Keystone RV Company

EQUIPMENT

Defect Description

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMIS... Read more

Consequence

In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy

Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.co... Read more

1,205,997 vehicles affected

Manufacturer: Keystone RV Company

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Defect Description

Keystone RV Company (Keystone) is recalling certain 2017-2018 Dutchmen Voltage trailers equipped with the Onan 5.5 generator option. The fuel line may have been clamped incorrectly to the generator.

Consequence

The incorrectly clamped fuel line may disconnect, possibly causing a fuel leak and increasing the risk of fire.

Remedy

Keystone will notify owners, and dealers will properly clamp the fuel line to the generator, free of charge. The recall began on May 31, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-285.

249 vehicles affected

Manufacturer: Keystone RV Company

STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

Defect Description

Keystone RV Company (Keystone) is recalling certain model year 2017 Keystone Carbon and Raptor fifth wheel recreational trailers, and 2016-2017 Fuzion and Dutchmen Voltage fifth wheel recreational trailers. The affected vehicles have rear cargo door hinges with welds on the hinge pin and hinge plat... Read more

Consequence

If the door does not open as expected, there would be an increased risk of injury to those in the door's path.

Remedy

Keystone will notify owners, and dealers will replace the ramp door hinge, free of charge. The recall began on January 13, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-274.

1,608 vehicles affected

Manufacturer: Keystone RV Company

TRAILER HITCHES:FIFTH WHEEL ASSEMBLY

Defect Description

Keystone RV Company (Keystone) is recalling certain model year 2017 Dutchmen Voltage toy hauler fifth wheel trailers manufactured March 11, 2016, to June 14, 2016. The affected vehicles were incorrectly built with a 18,000 lb rated fifth wheel pin box hitch instead of a 21,000 lb rated hitch.

Consequence

If the vehicle is loaded to a weight greater than 18,000 lbs, the pin box can fail, possibly resulting in the trailer separating from the tow vehicle and increasing the risk of a crash.

Remedy

Keystone notified owners, and dealers will remove and replace the pin box inner with one rated for 21,000 lbs, free of charge. The recall began on August 5, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-259.

19 vehicles affected

Manufacturer: Keystone RV Company

Complaint Statistics

2 total complaints

Top Reported Components

Component	Complaints
WHEELS	1
SUSPENSION	1

Incident date: May 11, 2020

LEAF SPRING HANGERS ARE BENDING FROM TURNS DUE TO POOR DESIGN AND NO REINFORCEMENT. AFTER SO MANY TIMES THAT THEY BEND BACK AND FORTH STRESS POINTS ARE CREATED AND THE METAL FATIGUES AND SNAPS, AND THE SUSPENSION AND AXLE BECOMES UNHINGED FROM THE TRAILER AT THE POINT OF FAILURE WITHOUT THE KNOWLED... Read more

Incident date: Jun 20, 2018

WESTLAKE TIRES FAILING ' OPERATING TIRE PRESSURE: 80PSI COLD ' AVG OPERATING SPEED: 55-60MPH ' TRAILER LOAD: LIGHT, NO TOY IN THE REAR ' EEZTIRE TIRE PRESSURE MONITORING SYSTEM - 4 SENSORS NOVEMBER 1, 2017 ' APPROX MILEAGE AT TIME OF INCIDENT: 1,300 MILES SINCE PURCHASE DATE LEFT ON NOV... Read more

Technical Service Bulletins, 2017 DUTCHMEN VOLTAGE

19 manufacturer communications from 5 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
114000 ELECTRICAL SYSTEM:WIRING	5
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER	5
350000 EQUIPMENT	4
160000 STRUCTURE	2
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	1
162900 STRUCTURE:BODY:ROOF AND PILLARS	1
980000 UNKNOWN OR OTHER	1

350000 EQUIPMENT

Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan

160000 STRUCTURE

350000 EQUIPMENT

This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to insta

160000 STRUCTURE

114000 ELECTRICAL SYSTEM:WIRING

THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 16-258 FOR THE VOLTAGE ENERGY MANAGEMENT.

350000 EQUIPMENT

THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 16-273 FOR THE VOLTAGE GENERATOR HOUR METER.

114000 ELECTRICAL SYSTEM:WIRING

THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 16-273 FOR THE VOLTAGE GENERATOR HOUR METER.

350000 EQUIPMENT

THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 16-273 FOR THE VOLTAGE GENERATOR HOUR METER.

114000 ELECTRICAL SYSTEM:WIRING

THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 16-273 FOR THE VOLTAGE GENERATOR HOUR METER.

114000 ELECTRICAL SYSTEM:WIRING

THIS ADVISORY 16-273 INVOLVES CERTAIN VOLTAGE FIFTH WHEELS. IT HAS BEEN DETERMINED THAT ON SOME 2017 VOLTAGE MODELS THE GENERATOR HOUR METER WILL NOT TURN OFF DUE TO THE WIRES BEING CONNECTED INCORRECTLY ON THE BACKSIDE OF THE HOUR METER.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 16-258 FOR THE VOLTAGE ENERGY MANAGEMENT.

114000 ELECTRICAL SYSTEM:WIRING

THIS ADVISORY 16-258 INVOLVES CERTAIN VOLTAGE FIFTH-WHEELS. IT HAS BEEN DETERMINED THE ENERGY MANAGEMENT WAS WIRED INCORRECTLY CAUSING THE SYSTEM NOT TO SHED LOADS ON CERTAIN EPIC SERIES UNITS.