2024 DODGE HORNET PHEV

Back when I bought this vehicle in November, I noticed an excessively loud noise when breaking. This noise takes place when it’s cold and or wet (snow makes it worse). I have contacted 2 Dodge dealership and both claim nothing is wrong. After months of hearing this horrific sound when it’s cold and or wet, I contacted Dodge themselves to get this resolved. Dodge has the absolute worst customer service and finally after 3 weeks, have agreed to have my car looked at by a Dodge tech. Dropped my car off yesterday at the dealership and Dodge just reported to me today, they are unable to replicate the sound (it’s not cold or wet). I advised them multiple times via phone and at drop off yesterday that the sound cannot be replicated unless it’s cold and or wet out. Needless to say, they are trying to give me a vehicle back when the breaks sound like they are going out during those times and squealing extremely loud! For a brand new vehicle! This is a HUGE safety concern and I have 2 kids under 3 that ride in this car. The contact called to informed her front and rear brakes and rotors seized to function.

Back when I bought this vehicle in November, I noticed an excessively loud noise when breaking. This noise takes place when it’s cold and or wet (snow makes it worse). I have contacted 2 Dodge dealership and both claim nothing is wrong. After months of hearing this horrific sound when it’s cold and or wet, I contacted Dodge themselves to get this resolved. Dodge has the absolute worst customer service and finally after 3 weeks, have agreed to have my car looked at by a Dodge tech. Dropped my car off yesterday at the dealership and Dodge just reported to me today, they are unable to replicate the sound (it’s not cold or wet). I advised them multiple times via phone and at drop off yesterday that the sound cannot be replicated unless it’s cold and or wet out. Needless to say, they are trying to give me a vehicle back when the breaks sound like they are going out during those times and squealing extremely loud! For a brand new vehicle! This is a HUGE safety concern and I have 2 kids under 3 that ride in this car. The contact called to informed her front and rear brakes and rotors seized to function.

I leased a 2024 Dodge Hornet R/T from Island Chrysler Dodge Jeep Ram on Staten Island on [XXX] The day after I leased it multiple lights including the check engine light came on and the vehicle has electrical malfunctions. After 16-17 service visits the vehicle still does not work to this day and I am still having drivability issues. I have been stranded on [XXX] multiple times as well as broken down in the middle of the road on separate occasions. It has been in service for over 140 days throughout the months on 2024 and I am still waiting for my next service visit a year later. Dodge corporate office has refused to repurchase the vehicle back from me more than 5 times already. They keep giving me broken vehicle back. I even tried to get a lemon law attorney but Dodge corporate office has also denied a repurchase of the vehicle to them as well. They only offered a small settlement to continue my lease even though the vehicle still has issues. This has effected my mental health from fear of driving and has put my life at risk many times during vehicle engine and electrical failures. This vehicle is not safe and they wont take it back. It has also effected my work life due to me not always being able to drive in to work. I am drowning in nerves, frustration and fear that one day this vehicle can cause me to lose my life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I leased a 2024 Dodge Hornet R/T from Island Chrysler Dodge Jeep Ram on Staten Island on [XXX] The day after I leased it multiple lights including the check engine light came on and the vehicle has electrical malfunctions. After 16-17 service visits the vehicle still does not work to this day and I am still having drivability issues. I have been stranded on [XXX] multiple times as well as broken down in the middle of the road on separate occasions. It has been in service for over 140 days throughout the months on 2024 and I am still waiting for my next service visit a year later. Dodge corporate office has refused to repurchase the vehicle back from me more than 5 times already. They keep giving me broken vehicle back. I even tried to get a lemon law attorney but Dodge corporate office has also denied a repurchase of the vehicle to them as well. They only offered a small settlement to continue my lease even though the vehicle still has issues. This has effected my mental health from fear of driving and has put my life at risk many times during vehicle engine and electrical failures. This vehicle is not safe and they wont take it back. It has also effected my work life due to me not always being able to drive in to work. I am drowning in nerves, frustration and fear that one day this vehicle can cause me to lose my life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I leased a 2024 Dodge Hornet R/T from Island Chrysler Dodge Jeep Ram on Staten Island on [XXX] The day after I leased it multiple lights including the check engine light came on and the vehicle has electrical malfunctions. After 16-17 service visits the vehicle still does not work to this day and I am still having drivability issues. I have been stranded on [XXX] multiple times as well as broken down in the middle of the road on separate occasions. It has been in service for over 140 days throughout the months on 2024 and I am still waiting for my next service visit a year later. Dodge corporate office has refused to repurchase the vehicle back from me more than 5 times already. They keep giving me broken vehicle back. I even tried to get a lemon law attorney but Dodge corporate office has also denied a repurchase of the vehicle to them as well. They only offered a small settlement to continue my lease even though the vehicle still has issues. This has effected my mental health from fear of driving and has put my life at risk many times during vehicle engine and electrical failures. This vehicle is not safe and they wont take it back. It has also effected my work life due to me not always being able to drive in to work. I am drowning in nerves, frustration and fear that one day this vehicle can cause me to lose my life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

No component or system failed during my drive. However, I rented this car from Budget in Waldorf, MD for 8 days to drive from MD to Orlando, FL. I informed the rental company that there was a recall on the brake pads as the warning popped up on the welcome screen when starting the vehicle. The rental company refused to follow their policy by renting a recalled vehicle and did nothing to remedy besides offer a low discount. With the chance of failing brakes, I purchased myself and my children flights home.

The contact owns a 2024 Dodge Hornet. The contact received notification of NHTSA Campaign Number: 24V752000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The Brake and Gas pedals are too close together. My foot keeps on hitting both pedals

on 07/29/2024 while driving in heavy rain, the entire instrument panel went completely dark. Re-illuminated when car was started on 07/30/2024. On 07/31/2024 at moment car came to full stop in parking spot, the car SELF-ACCELERATED, while brake was still applied, and CRASHED into concrete block supporting a street lamp. 3 young children were in car with adult driver. No injuries to children. Driver suffered contusions not requiring medical attention. Air bag did not deploy because crash was low speed. Vehicle is being repaired by AVIS and SHOULD NOT BE RETURNED INTO AVIS INVENTORY OR SOMEONE WILL BE KILLED!!!

on 07/29/2024 while driving in heavy rain, the entire instrument panel went completely dark. Re-illuminated when car was started on 07/30/2024. On 07/31/2024 at moment car came to full stop in parking spot, the car SELF-ACCELERATED, while brake was still applied, and CRASHED into concrete block supporting a street lamp. 3 young children were in car with adult driver. No injuries to children. Driver suffered contusions not requiring medical attention. Air bag did not deploy because crash was low speed. Vehicle is being repaired by AVIS and SHOULD NOT BE RETURNED INTO AVIS INVENTORY OR SOMEONE WILL BE KILLED!!!

on 07/29/2024 while driving in heavy rain, the entire instrument panel went completely dark. Re-illuminated when car was started on 07/30/2024. On 07/31/2024 at moment car came to full stop in parking spot, the car SELF-ACCELERATED, while brake was still applied, and CRASHED into concrete block supporting a street lamp. 3 young children were in car with adult driver. No injuries to children. Driver suffered contusions not requiring medical attention. Air bag did not deploy because crash was low speed. Vehicle is being repaired by AVIS and SHOULD NOT BE RETURNED INTO AVIS INVENTORY OR SOMEONE WILL BE KILLED!!!

The contact rented a 2024 Dodge Hornet PHEV. The contact stated that when the vehicle was started, the message "Forward Collision Avoidance” was disabled and "SOS call failed" were displayed. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer however, the failure was not duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000. The VIN was not available.