9999 CRUISE LLC ADS SOFTWARE

0 recalls — 2 complaints

No recalls found for this vehicle.

Complaint Statistics

2 total complaints

Top Reported Components

Component	Complaints
ENGINE	1
AIR BAGS	1

Incident date: Jul 23, 2023

The car was making an engine noise and stopped working. My car oil was on level and the oil wasn’t need any change , then was confirmed that the car engine is blown

Incident date: Jul 23, 2023

The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the ... Read more

NHTSA Safety Investigations — CRUISE LLC ADS SOFTWARE

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed

Automated Driving System

On October 16, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23-018) to assess whether vehicles equipped with an Automated Driving System (ADS) manufactured and operated by Cruise LLC (Cruise) were exercising appropriate caution around pedestrians in the roadway ... after receiving 2 reports of crashes involving pedestrians under Standing General Order 2021-01 (SGO). ODI also identified 2 public reports of Cruise ADS-equipped vehicles encroaching on pedestrians present in crosswalks. On November 7, 2023, Cruise filed a safety recall (NHTSA Recall No. 23E-086) for a defect in its ADS software. Cruise described this recall as relating to the post-collision behavior of the ADS. Specifically, Cruise stated that "In certain circumstances, a collision may occur, after which the Collision Detection Subsystem may cause the Cruise AV to attempt to pull over out of traffic instead of remaining stationary when a pullover is not the desired post-collision response. This issue could occur after a collision with a pedestrian positioned low on the ground in the path of the AV.” The recalled software versions affected 950 vehicles that were operating with a driverless version of Cruise's ADS software. Furthermore, Cruise stated that “With the new update, the Cruise AV would have remained stationary during the October 2 incident” that was reported under the SGO (ID 30412-6395). ODI also analyzed data which included 2,759 reports identified by Cruise that involved the performance of the ADS with respect to avoiding collisions with pedestrians as well as more general behavior of the ADS after a collision. Of these, Cruise identified 1,113 reports that involved a pedestrian conflict. In total, 5 of those incidents involved a collision between a Cruise vehicle and a pedestrian, 3 of which resulted in injury. In each of the 5 pedestrian collision incidents the Cruise vehicle took avoiding action but was unable to avoid a collision. The recall action taken by Cruise is intended to address safety defects in the post-collision behavior of the ADS in such instances. Moreover, Cruise has since ceased business operations and no versions of its ADS are operating on public roads. As such, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by new circumstances. To review the SGO reports cited above, go to NHTSA.gov/laws-regulations/standing-general-order-crash-reporting. The SGO report ID numbers are provided below: SGO 2021-01 report ID: 30412-6175 SGO 2021-01 report ID: 30412-6395Read more

PE — Closed

Automated Driving System (ADS)

On December 12, 2022, the Oﬃce of Defects Investigation (ODI) opened a Preliminary Evaluation (PE22-014) to assess reports of inappropriately hard braking as well as immobilizations in vehicles operated by Cruise LLC (Cruise) and equipped with its Automated Driving System (ADS). Both inappropriate... ly hard braking and vehicle immobilizations can increase the risk of a crash. To assess these risks, ODI collected information from Cruise, as well as from ﬁve peer ADS-equipped vehicle operators. Based on ODI’s analysis of immobilization data, the potential safety risk is heavily dependent on the context of the immobilized vehicle’s location, detectability of the vehicle due to hazard lights automatically engaging, and none of the immobilization incidents reviewed resulted in a crash or injuries. ODI also analyzed hard braking data which included 7,632 hard braking events commanded by the Cruise ADS. These events were determined by certain thresholds, including rate of deceleration, without regard to the appropriateness of the braking. ODI determined that Cruise vehicles contributed to 10 crashes that were reported under the Standing General Order 2021-01 (SGO), 4 of which involved a vulnerable road user and resulted in injury. On August 9, 2024, Cruise ﬁled a safety recall (NHTSA Recall No. 24E-067) for “unexpected braking maneuvers [that] could occur if the ADS inaccurately predicts the immediate future path of the close-following actors, experiences diminished sensor precision from the close proximity of the close-following actors, or erroneously responds to a perceived risk ahead of the AV unrelated to the rear actor.” The recalled software versions aﬀected all Cruise ADS-equipped vehicles within the US ﬂeet. The Cruise ADS has been remedied through software updates that are intended to reduce the risk of unexpected braking maneuvers, including by improvements to perception, prediction, and planning. In view of the recall action taken by Cruise and ODI’s analysis of the available data, including data presented by Cruise demonstrating a reduced occurrence of hard braking incidents after the software updates, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by new circumstances. To review the SGO reports cited above, go to NHTSA.gov/laws-regulations/standing-general-order-crash-reporting. The SGO report ID numbers are provided below: 30412-2216 30412-2588 30412-2885 30412-3801 30412-3748 30412-5430 30412-6020 30412-6271 30412-6281 30412-6242Read more

CRUISE LLC ADS SOFTWARE — All Years Overview

Complete safety history for the CRUISE LLC ADS SOFTWARE across all model years.

8 Total Recalls

2 Total Complaints

2 Investigations

0 Reported Crashes

0 Reported Fires

0 Reported Deaths

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

9999 CRUISE LLC ADS SOFTWARE

Complaint Statistics

Top Reported Components

NHTSA Safety Investigations — CRUISE LLC ADS SOFTWARE

CRUISE LLC ADS SOFTWARE — All Years Overview