2002 CADILLAC SEVILLE Recalls, Complaints & Safety

CAR SNAKES EXTREMELY BAD AROUND 45 TO 70 MPH SO BAD IT SHAKES THE ENTIRE CAR LIKE MY WHEELS ARE LOOSE OR BENT AND SO I BOUGHT 4 NEW WHEELS AND GOT ALIGNMENT NO HELP DID RESEARCH AND LEARNED THAT IT IS DUE TO TYPE OF TORQUE CONVERTER IN THE CAR IS A BAD BRAND THAT MESSES UP A LOT AND THAT GM HASN'T ACKNOWLEDGED THE ISSUE WHICH IS SUCH A SHAME AND A SHAM THAT I HATE THEY ARE DOING BECAUSE IT IS AN EXPENSIVE FIX AND I HAVE TO FOOT THE BILL PLUS BUSHING ARE LOW GRADE IN FRONT END AND YOU WOULD THINK BE HIGH END VEHICLE SHOULD BE HIGH END PARTS HAPPENED FIRST ON HIGHWAY AND HAS PROGRESSIVELY GOTTEN WORSE

DRIVE TRAIN CRADLE HAS WEAKENED SIGNIFICANTLY FROM RUST. WHILE DRIVING THERE IS A LOOSENESS OF THE SUSPENSION FELT AND A SHIFTING EVIDENT WHEN ACCELERATING AND DECELERATING. I RESIDE IN MINNESOTA AND THE D.O.T. USES SALT ON THE ROADS DURING THE WINTER SEASON AND THIS HAS SIGNIFICANTLY ACCELERATED CORROSION OF VEHICLES AND THEIR EXPOSED COMPONENTS. MATERIALS USED FOR CRITICAL COMPONENTS ON VEHICLES MUST WITHSTAND THIS FACTOR OR LIVES MAY BE LOST DUE TO THIS CORROSION, FAILURE OF THE SUB-FRAME CRADLE WILL BE CATASTROPHIC LOSS OF VEHICLE CONTROL . HELP... THE MANUFACTURER SHOULD RECALL THESE VEHICLES AND REPLACE SUCH A MAJOR COMPONENT WITH A RESISTANT COMPONENT. VEHICLE HAS BEEN PARKED NOW SINCE 2008 WHEN THIS ISSUE HAD BEEN DISCOVERED. BEAUTIFUL CAR AND I'D LIKE THE SUB=FRAME REPLACED, ONLY THAT COMPONENT NEEDED TO ENABLE ROADABILITY. PHOTO/S OF DEGRADATION UPON REQUEST.

ENGINE CRADLE/FRAME IS SEVERELY DEGRADING STRUCTURALLY DUE TO THE NORTHERN STATES PRACTICES OF SALTING/SANDING ROADS DURING THE WINTER MONTHS. THE INTEGRITY OF THE SUB-FRAME STEEL STRUCTURE IS SUCH THAT NORMAL USE OF THE VEHICLE, ITS SUSPENSION, STEERING AND DRIVE TRAIN STABILITY HAS BEEN COMPROMISED. THE MANUFACTURES USE OF SUBSTANDARD METALS IN ITS SUB-FRAMES IS THE REASON FOR THIS VEHICLES INSTABILITY ISSUES. THE VEHICLE HAS NOW BEEN PARKED FOR THE LAST 4 YEARS FOR FEAR OF A POTENTIAL HAZARDOUS OUTCOME, RELATED TO THE DRIVE-TRAIN FRAME INSTABILITY, WHICH MAY CAUSE INJURY TO NOT ONLY THE OCCUPANTS OF THE VEHICLE BUT ALSO ANYONE ELSE SHARING THE ROAD.

TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. WHILE THE VEHICLE WAS STOPPED AT A DRIVE THRU WINDOW, THE SEAT BELT MECHANISM EXPLODED AND SMOKE FILLED THE CABIN. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Fire

TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. WHILE DRIVING UNKNOWN SPEEDS AND MAKING TURNS AND LANE CHANGES, THE STEERING WHEEL SHOOK AND MADE AN ABNORMAL CLICKING NOISE. IN ADDITION, THE FUEL CAP WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KEY CADILLAC (6825 YORK AVE S, MINNEAPOLIS, MN 55435, (952) 388-0813), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-4766958386. THE CONTACT WAS REFERRED BACK TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 156,500.

WHILE STOPPED BEHIND 3 VEHICLES AT A STOPLIGHT I FLORIDA A FEMALE WHO SAID SHE WAS UNFAMILIAR WITH DRIVING HER HUSBANDS STICK SHIFT VEHICLE STALLED OUT. TWO VEHICLES IN FRONT OF ME PULLED AROUND HER WHEN THE LIGHT CHANGED, THIS LEFT ABOUT TWENTY FEET BETWEEN MY CAR AND HERS. SHE ACCIDENTALLY PUT THE CAR IN REVERSE AND BACKED INTO MINE AT ABOUT 15 MILES PER HOUR. WHEN I STARTED TO GET OUT OF THE CAR SHE PULLED FORWARD FIFTEEN TO TWENTY FEET BEFORE THE ENGINE OF HER CAR QUIT. AS I WATCHED TO SEE WHAT SHE WAS DOING SHE GOT THE CAR STARTED AND PUT IT IN REVERSE AGAIN HITTING MY CAR AGAIN. SHE DID THIS THREE TIMES BEFORE GETTING IT IN A FORWARD GEAR AND MOVING FORWARD WITHOUT THE CAR ENGINE STALLING. AT NO TIME DID DURING THIS DID THE AIRBAGS IN THE SEVILLE DEPLOY.

Crash 1 injured

WHILE STOPPED BEHIND 3 VEHICLES AT A STOPLIGHT I FLORIDA A FEMALE WHO SAID SHE WAS UNFAMILIAR WITH DRIVING HER HUSBANDS STICK SHIFT VEHICLE STALLED OUT. TWO VEHICLES IN FRONT OF ME PULLED AROUND HER WHEN THE LIGHT CHANGED, THIS LEFT ABOUT TWENTY FEET BETWEEN MY CAR AND HERS. SHE ACCIDENTALLY PUT THE CAR IN REVERSE AND BACKED INTO MINE AT ABOUT 15 MILES PER HOUR. WHEN I STARTED TO GET OUT OF THE CAR SHE PULLED FORWARD FIFTEEN TO TWENTY FEET BEFORE THE ENGINE OF HER CAR QUIT. AS I WATCHED TO SEE WHAT SHE WAS DOING SHE GOT THE CAR STARTED AND PUT IT IN REVERSE AGAIN HITTING MY CAR AGAIN. SHE DID THIS THREE TIMES BEFORE GETTING IT IN A FORWARD GEAR AND MOVING FORWARD WITHOUT THE CAR ENGINE STALLING. AT NO TIME DID DURING THIS DID THE AIRBAGS IN THE SEVILLE DEPLOY.

Crash 1 injured

WHILE STOPPED BEHIND 3 VEHICLES AT A STOPLIGHT I FLORIDA A FEMALE WHO SAID SHE WAS UNFAMILIAR WITH DRIVING HER HUSBANDS STICK SHIFT VEHICLE STALLED OUT. TWO VEHICLES IN FRONT OF ME PULLED AROUND HER WHEN THE LIGHT CHANGED, THIS LEFT ABOUT TWENTY FEET BETWEEN MY CAR AND HERS. SHE ACCIDENTALLY PUT THE CAR IN REVERSE AND BACKED INTO MINE AT ABOUT 15 MILES PER HOUR. WHEN I STARTED TO GET OUT OF THE CAR SHE PULLED FORWARD FIFTEEN TO TWENTY FEET BEFORE THE ENGINE OF HER CAR QUIT. AS I WATCHED TO SEE WHAT SHE WAS DOING SHE GOT THE CAR STARTED AND PUT IT IN REVERSE AGAIN HITTING MY CAR AGAIN. SHE DID THIS THREE TIMES BEFORE GETTING IT IN A FORWARD GEAR AND MOVING FORWARD WITHOUT THE CAR ENGINE STALLING. AT NO TIME DID DURING THIS DID THE AIRBAGS IN THE SEVILLE DEPLOY.

Crash 1 injured

TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000. UPDATED 04/19/16*LJ UPDATED 05/11/18*JB *TR

TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000.

WHILE DRIVING MY 2002 CADILLAC SLS THE IGNITION JUST SHUT OFF THERE WAS NO POWER STEERING I CAME TO A STOP AND PUT MY CAR IN PARK. AT THE POINT I HAD TO REMOVE MY KEY AND PUT IT BACK IN TO START MY CAR. THIS HAS HAPPENED TO MY WIFE WHILE GOING 65 MPH WE HAD TO COME TO A STOP AND REMOVE THE KEY TO START THE CAR. THIS ALSO HAPPENS SOME TIMES AFTER I DRIVE A SHORT DISTANCE MY CAR WILL NOT START RIGHT AWAY. I HAVE CALLED GM AND TOLD THEM ABOUT THE PROBLEM AFTER THE LARGE RECALL ON THE IGNITION RECALL THEY TOLD ME MY CAR WAS NOT IN THE RECALL. ALL I HAVE TO SAY IS GM STEP AND TAKE RESPONSIBILITY BEFORE SOMEONE IS HURT I JUST HOPE IT IS NOT ME. GM YOU HAVE A IGNITION PROBLEM IN CADILLAC SLS!!! *TR

THIS IS A CONTINUAL PROBLEM. ONCE THE FUEL GAUGE GETS TO APPROXIMATELY HALF TANK, THE FUEL GAUGE DOES NOT READ CORRECTLY. WHEN YOU GO AROUND A CURVE OR STOP/GO, THE GAUGE GOES TO ALMOST HALF FULL, AND THEN FLUCTUATES CONSTANTLY. THUS YOU NEVER REALLY KNOW HOW MUCH FUEL IS REMAINING. *TR

2002 CADILLAC SEVILLE. CONSUMER WRITES IN REGARDS TO IGNITION PROBLEMS. *SMD THE CONSUMER STATED ON FIVE OCCASIONS, THE VEHICLE SHUT DOWN, WHILE DRIVING ON THE FREEWAY. ON ONE OCCASION, THE KEY WOULD NOT COME OUT OF THE IGNITION. ALSO, THERE WAS A PROBLEM WITH THE ABS, THAT NEEDED TO BE ADDRESS. *JB

WHILE DRIVING THE VEHICLE IT WOULD JUST STOP, IT WOULDN'T START WHILE MOVING. I HAD TO PULL OVER TO THE SIDE OF THE ROAD OR STOP WHERE I WAS AND PUT THE VEHICLE IN PARK AND THEN IT WOULD RESTART. ONLY TO STOP AGAIN, EVERY THING WENT DEAD, LIGHTS, ENGINE, INTERIOR GAGES EVERYTHING. LOST POWER STEERING, POWER BRAKES, AIR BAGS, EVERYTHING STOPPED. THIS WAS REPORTED TO THE CADILLAC DEALERSHIP WHERE I PURCHASED THE VEHICLE NEW. THE PROBLEM WENT ON FOR OVER A YEAR BEFORE THEY FOUND THAT THE IGNITION SWITCH (KEY TYPE) WAS THE PROBLEM AND ONCE REPLACED THE CAR HAS FUNCTIONED WELL SINCE. BUT I FOUND MYSELF ONLY DRIVING ON SIDE STREETS KEEPING THE VEHICLE AT SLOW SPEEDS AND OFTEN NOT DRIVING IT FOR WEEKS AT A TIME WHILE THE DEALERSHIP WORKED ON THE VEHICLE TRYING TO FIX IT. THIS WAS AN INTERMITTENT PROBLEM THAT DIDN'T HAPPEN ALL THE TIME BUT AS THE MONTHS PASSED IT BECAME MORE FREQUENT UNTIL IT WAS EVERY TIME I DROVE THE CAR. UPDATED 11/24/2014 *JS

TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. AFTER RESTARTING, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER AND DIAGNOSED THAT THE CRANK SHAFT POSITION SENSOR WAS FAULTY. THE CONTACT INDICATED THAT A NEWLY DESIGNED CRANK SHAFT POSITION SENSOR WAS INSTALLED WHICH CORRECTED THE DEFECT. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. THE CONTACT STATED THAT WHILE DRIVING 50 MPH THE STEERING WHEEL BECAME LOOSE. THE CONTACT PARKED THE VEHICLE AND ALLOWED IT TO SIT OVERNIGHT. THE FOLLOWING DAY, THE CONTACT ATTEMPTED TO REVERSE FROM HER DRIVEWAY WHEN SHE HEARD A LOUD, ABNORMAL NOISE. THE CONTACT DROVE THE VEHICLE TO A MECHANIC WHERE THEY ADVISED HER THAT THE THERE WAS A BOLT MISSING THAT WAS CAUSING THE RACK AND PINION TO BEND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL. THE FAILURE MILEAGE WAS 165,000. UPDATED 01/02/2013*LJ THE CONSUMER STATED THE RECALL WOULD NOT BE HONORED EVEN THOUGH THE VEHICLE IS IN ACCORDANCE WITH THE RECALL. UPDATED 1/9/2013 *JS

MY VEHICLE STARTED TO FEEL AS IF THE STEERING WAS A LITTLE LOOSE A FEW MONTHS AGO, AT ONE POINT I THOUGHT I HAD A FLAT TIRE, BUT I BROUGHT THE CAR TO A TIRE SHOP AND THEY VERIFIED MY TIRES WERE FINE AND THEY COULD NOT SEE ANY VISIBLE PROBLEMS OR LEAKS. ABOUT A WEEK LATER I WAS DRIVING DOWN HIGHWAY 610 AND I TEMPORARILY LOST CONTROL OF THE VEHICLE WHEN TRYING TO SWITCH LANES, AND ALMOST SIDE SWIPED A TRUCK. THE LOSS OF CONTROL WAS ONLY DURING THE TURN OF THE STEERING WHEEL, I GAINED CONTROL WHEN I STRAIGHTENED THE STEERING WHEEL AND CONTINUED ON HOME. ON OCTOBER 13, 2012 I GOT INTO MY CAR AND PUT THE CAR IN REVERSE, AND THE VEHICLE'S STEERING WAS EVEN MORE LOOSE. I TURNED THE STEERING WHEEL TO THE RIGHT AND THE FRONT END MADE A CLUNK SOUND AND THE ENTIRE VEHICLE SHIFTED UPWARDS WHEN I PROCEEDED TO TURN THE WHEEL. A MECHANIC VERIFIED THAT A MISSING BOLT DAMAGED THE MOUNTING STRAP, WHICH ALSO DAMAGED THE RACK AND PINION. *TR

I WAS GOING TO GET AN INSPECTION STICKER AND THE VEHICLE WOULD NOT PASS BECAUSE OF AN EMISSION PROBLEM. CYLINDER 4 WAS MISFIRING. *TR

TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. WHILE DRIVING APPROXIMATELY 30 MPH ON A NARROW CURVED ROAD, THE DRIVER'S SIDE AIR BAG ABRUPTLY DEPLOYED WITHOUT ANY IMPACT TO THE VEHICLE. THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL UNTIL THE ENGINE WAS TURNED OFF. THE CONTACT SUSTAINED INJURY TO THE LEFT SIDE OF THE BODY AND HEAD AREA. THE VEHICLE WAS DRIVEN WITH CAUTION TO A SAFE LOCATION. THE VEHICLE HAD NOT BEEN DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

1 injured

DIAGNOSTIC CHECK RESULTS: RANDOM MIX-FIRE (TUNE UP) SECONDARY AIR INJECTION EVAPORATIVE EMISSION SENSOR (PRESSURE IN TANK) TORQUE CONVERTER CLUTCH SOLENOID (INSIDE TRANSMISSION) ENGINE METAL OVER TEMP. STRUT & MAINTENANCE TRACTION CONTROL LIGHT REMAINS ON. *TR

2002 CADILLAC SEVILLE. CONSUMER WRITES IN REGARDS TO GM VEHICLES AND A SOFT BUSHING PROBLEM IN THE TRANSMISSION AT THE THIRD CLUTCH HOUSING THAT WEARS OUT PREMATURELY AND TRANSMISSION OIL POURS OUT THE LEFT AXLE SEAL *TGW THE CONSUMER STATED THE ESTIMATED COST TO REPLACE THE OIL SEAL AND BUSHING IS IN ACCESS OF $2000. THE CONSUMER BELIEVED THE WRONG BUSHING MATERIAL WAS USED DURING THE MANUFACTURING OF THE VEHICLE. GM STATED THE BUSHING, BOLTED INSIDE THE TRANSMISSION WAS A STANDARD WEAR AND TEAR ITEM. *JB UPDATED 06/28/11. *JB

TL* THE CONTACT WAS A PASSENGER IN A 2002 CADILLAC SEVILLE. THE CONTACT WAS INVOLVED IN A CRASH WHILE TRAVELING 65 MPH. THE DRIVER OF THE VEHICLE CRASHED INTO A DITCH AND THE AIR BAG DID NOT PROPERLY DEPLOY. THE VEHICLE WAS DESTROYED. THE CONTACT SUSTAINED A CONCUSSION TO THE HEAD. A POLICE REPORT WAS FILED. THE CONTACT DID NOT INFORM THE DEALER OR THE MANUFACTURER OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 55,000. UPDATED 05/24/11*LJ THE CONSUMER STATED THE AIR BAG DEPLOYMENT WAS DELAYED. UPDATED 05/25/11

Crash 1 injured

TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED. THE DEALER MADE REPAIRS TO THE AIR CONDITIONER BUT TO NO AVAIL. IN ADDITION, THE WHEELS LOCKED WHILE THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED. THE DEALER REPLACED THE CALIPERS TO CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 93,000 AND THE CURRENT MILEAGE WAS 95,000.

TL*THE CONTACT OWNS A 2002 CADILLAC SEVILLE. WHILE DRIVING APPROXIMATELY 60 MPH THE VEHICLE STALLED WITHOUT WARNING. SHE RESTARTED THE VEHICLE AND WITHIN A FEW MINUTES IT BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC FIVE TIMES WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE OCCURRED INTERMITTENTLY. THE FAILURE HAD BEEN ONGOING FOR MORE THAN A YEAR WHILE DRIVING VARIOUS SPEEDS. THE APPROXIMATE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 92,416. UPDATED 10/05/10 *BF UPDATED 10/07/10*JB

TL*THE CONTACT OWNS A 2002 CADILLAC SEVILLE. THE CONTACT STATED THAT THE LOW BEAMS ARE INADEQUATE. THE RANGE IS OFF AND LIMITS THE VISIBILITY ON THE ROAD. HE HAS NOTIFIED THE DEALER ON SEVERAL OCCASIONS THROUGHOUT THE YEARS; HOWEVER, THEY ONLY INSTALL BETTER BULBS THAT DO NOT CORRECT THE FAILURE. CADILLAC HAS YET TO OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 32,000 AND CURRENT MILEAGE WAS 68,505.

I HAVE MAJOR PROBLEMS WITH VIBRATION ON CADILLAC SEVILLE STS WHILE DRIVING BETWEEN BETWEEN 50 AND 75 MPH AND NO GM DEALER COULD FIX THIS PROBLEM. THIS IS A MAJOR DEFECT WITH THE CAR AND GM HAS NOT DONE ANYTHING ABOUT IT, I STARTED HAVING BACKACHE BECAUSE OF THIS PROBLEM ALSO CHECK THIS WEBSITE A LOT OF CADILLAC OWNERS ARE COMPLAINING OF THE SAME PROBLEM. HTTP://WWW.CARSURVEY.ORG/VIEWCOMMENTS_REVIEW_19040.HTML *TR

I WAS INVOLVED IN AN ACCIDENT ON JULY 16, 2007. I HAD MY CAR TOWED . I WAS TOLD IT WOULD TAKE 1-11/2 WEEKS TO REPAIR. I LATER CALLED TO CHECK ON MY 2002 CADILLAC SEVILLE. I WAS TOLD THEY COULD NOT REPAIR MY CAR BECAUSE THE HEADLIGHT WAS ON A NATIONAL BACKORDER. THEY SAID THERE WERE NO HEADLIGHTS AVAILABLE. MY INSURANCE COVERED A RENTAL CAR FOR 30 DAYS. I WAS THEN TOLD I WOULD BE RESPONSIBLE FOR A CAR. IT WAS SUGGESTED THAT I CALL CADILLAC CUSTOMER SERVICE. I DID SO. I SPOKE WITH PATRICIA PAQUETTE AND WAS GIVEN A SERV. REQ. # OF 71-562847807. SHE SAID SHE WOULD CHECK ON MY PROBLEM AND RETURN MY CALL IN 24 TO 72 HRS. SHE CALLED BACK AND SAID SHE WAS REFERRING MY CALL TO THE NEXT LEVEL AND NKEMDILIM NWANKWO WOULD HANDLE IT.. SHE SAID I SHOULD GET A CALL IN 24 RO 72 HOURS. THIS PERSON NEVER CALLED. I CALLED BACK AND LEFT A MESSAGE ON VOICE MAIL AT EXT. 11310. I DID NOT RECEIVE A CALL. I WAS PUT IN CONTACT WITH MS. GARCIA. EXT 11442. SHE SAID SHE WOULD CHECK AND CALL BACK. . SHE DID NOT CALL. I CALLED AGAIN SEVERAL TIMES AND DID NOT GET A CALL BACK. I ASKED TO SPEAK TO HER SUPV.. THE SERV. REP. SAID I COULD NOT SPEAK TO ANY SUPV.R, BUT THAT SHE WOULD ASK HER SUPV. TO CONTACT MS. GARCIA'S SUPV. AND ASK THEM TO CALL ME. I HAVE NOT YET SPOKEN TO A SUPV. I GOT A MESSAGE ON MY ANSWERING MACHINE AT HOME ( AFTER ASKING EVERYONE TO CALL MY CELL #) THAT SAID THE PERSON WAS CALLING FOR MS. GARCIA AND T THE PART MAY BE AVAILABLE AT THE END OF NOVEMBER. DURING THIS TIME, I HAVE BEEN GIVEN SEVERAL POSSIBLE DATES. I THOUGHT CAR COMPANIES WERE TO PROVIDE SAFETY EQUIPMENT FOR THEIR CARS. I HAVE BEEN WITHOUT MY CAR FOR OVER 4 MONTHS. I CAN NOT GET SATISFACTORY INFORMATION OR SERVICE FROM CADILLAC. I AM SURE THERE MUST BE SOME RECOURSE. I CANNOT SAFELY OPERATIVE MY CAR WITHOUT THIS PART. . MY ATTORNEY SUGGESTED I CONTACT THE NATIONAL TRANSPORTATION SAFETY BOARD. YOU WERE THE CHOICE FROM THEM TO FILE A VEHICLE COMPLAINT. *TR

Crash

I WAS INVOLVED IN AN ACCIDENT ON JULY 16, 2007. I HAD MY CAR TOWED . I WAS TOLD IT WOULD TAKE 1-11/2 WEEKS TO REPAIR. I LATER CALLED TO CHECK ON MY 2002 CADILLAC SEVILLE. I WAS TOLD THEY COULD NOT REPAIR MY CAR BECAUSE THE HEADLIGHT WAS ON A NATIONAL BACKORDER. THEY SAID THERE WERE NO HEADLIGHTS AVAILABLE. MY INSURANCE COVERED A RENTAL CAR FOR 30 DAYS. I WAS THEN TOLD I WOULD BE RESPONSIBLE FOR A CAR. IT WAS SUGGESTED THAT I CALL CADILLAC CUSTOMER SERVICE. I DID SO. I SPOKE WITH PATRICIA PAQUETTE AND WAS GIVEN A SERV. REQ. # OF 71-562847807. SHE SAID SHE WOULD CHECK ON MY PROBLEM AND RETURN MY CALL IN 24 TO 72 HRS. SHE CALLED BACK AND SAID SHE WAS REFERRING MY CALL TO THE NEXT LEVEL AND NKEMDILIM NWANKWO WOULD HANDLE IT.. SHE SAID I SHOULD GET A CALL IN 24 RO 72 HOURS. THIS PERSON NEVER CALLED. I CALLED BACK AND LEFT A MESSAGE ON VOICE MAIL AT EXT. 11310. I DID NOT RECEIVE A CALL. I WAS PUT IN CONTACT WITH MS. GARCIA. EXT 11442. SHE SAID SHE WOULD CHECK AND CALL BACK. . SHE DID NOT CALL. I CALLED AGAIN SEVERAL TIMES AND DID NOT GET A CALL BACK. I ASKED TO SPEAK TO HER SUPV.. THE SERV. REP. SAID I COULD NOT SPEAK TO ANY SUPV.R, BUT THAT SHE WOULD ASK HER SUPV. TO CONTACT MS. GARCIA'S SUPV. AND ASK THEM TO CALL ME. I HAVE NOT YET SPOKEN TO A SUPV. I GOT A MESSAGE ON MY ANSWERING MACHINE AT HOME ( AFTER ASKING EVERYONE TO CALL MY CELL #) THAT SAID THE PERSON WAS CALLING FOR MS. GARCIA AND T THE PART MAY BE AVAILABLE AT THE END OF NOVEMBER. DURING THIS TIME, I HAVE BEEN GIVEN SEVERAL POSSIBLE DATES. I THOUGHT CAR COMPANIES WERE TO PROVIDE SAFETY EQUIPMENT FOR THEIR CARS. I HAVE BEEN WITHOUT MY CAR FOR OVER 4 MONTHS. I CAN NOT GET SATISFACTORY INFORMATION OR SERVICE FROM CADILLAC. I AM SURE THERE MUST BE SOME RECOURSE. I CANNOT SAFELY OPERATIVE MY CAR WITHOUT THIS PART. . MY ATTORNEY SUGGESTED I CONTACT THE NATIONAL TRANSPORTATION SAFETY BOARD. YOU WERE THE CHOICE FROM THEM TO FILE A VEHICLE COMPLAINT. *TR

Crash

ACCELERATOR PEDAL WOULD STICK INTERMITTENTLY AND NOT COME BACK TO IDLE. IT WOULD AT TIMES HOLD THE CAR AT 45-60 MPH. EVEN AT A STOP WHILE IN GEAR THE TACHOMETER WOULD BE AT 1200-1500 RPM AND OUT OF GEAR 3000 RPM. TOOK TO THE DEALER AND THEY SAID THE CAR HAD A DEFECTIVE IDLE AIR ACTUATOR. I HAD IT REPLACED. *TR

VARIOUS CHECK ENGINE CODES BECAME PRESENT. DEALERSHIP REPAIRED ITEMS DEALING WITH CODES, BUT CODES WOULD LATER REAPPEAR. FOUND THAT THE FRONT ENGINE MOUNT WAS BROKEN. ENGINE WAS MOVING AROUND IN ENGINE COMPARTMENT, DISTURBING THE ELECTRICAL HARNESS CONNECTIONS AND BUMPING AND DAMAGING PARTS. THIS WAS AN EXPENSIVE REPAIR PROCESS, BECAUSE ACCESS TO ENGINE MOUNT IS COMPLICATED. WE ARE STILL SHAKING DOWN THE ENGINE IN FINDING ADDITIONAL PARTS THAT WERE DAMAGED. *NM

THE INTERMEDIATE STEERING SHAFT CAUSES SIGNIFICANT BINDING/RATCHETING FEEDBACK THROUGH THE STEERING WHEEL WHENEVER IT IS TURNED. CADILLAC HAS ISSUED SEVERAL SERVICE BULLETINS FOR THIS PROBLEM. AT 45,000 MILES (FEB 2004), PER THE SB, THE DEALER LUBRICATED THE SPLINES OF THE INTERMEDIATE STEERING SHAFT. AT 75,000 MILES THE PROBLEM RETURNED. PER THE DEALER, CADILLAC REDESIGNED THE SHAFT AND BEGAN REPLACING THE ORIGINAL PART PER A NEW SB. THE NEW PART HOWEVER ALSO FAILED TO CORRECT THE BINDING/RATCHETING. CADILLAC THEN ISSUED ANOTHER SB AND RETURNED TO LUBRICATING THE SPLINES WHETHER THE OLD OR NEW DESIGN SHAFT IS INSTALLED. CADILLAC CUSTOMER SERVICE WAS CONTACTED AND ADVISES THE CAR OWNER MUST TAKE "OWNERSHIP" OF THIS PROBLEM, NO ASSISTANCE OR PERMANENT SOLUTION IS AVAILABLE. THE INTERMEDIATE SHAFT WAS LUBRICATED BY THE DEALER A SECOND TIME AT THE OWNER'S COST. THE LUBRICATION OF THE SHAFT IS NOT IDENTIFIED AS A REGULAR MAINTENANCE REQUIREMENT. CADILLAC HAS REPEATEDLY FAILED TO PROVIDE A PROPER RESOLUTION, PROVIDING ONLY A BAND AID FIX AND NOW PASSES THE RESPONSIBILITY TO THE INDIVIDUAL OWNER. THE PROBLEM WILL BE EXACERBATED AS THESE VEHICLES AGE AND CADILLAC HAS REPEATEDLY FAILED TO RESPONSIBLY ADDRESS THE PROBLEM. *JB

CAR WAS PURCHASED NEW IN 2002. THOUGH IT HAS NEVER BEEN WRECKED, THERE ARE NON-OEM PARTS ON THE CAR. ONE OF THESE PARTS WAS INTENDED FOR THE EXPORT MARKET. SO MY AMERICAN MADE CAR HAS A PART THAT WAS INTENDED FOR THE EXPORT VERSION. THE PART IN QUESTION IS THE DRIVERS SIDE HEADLIGHT ASSEMBLY. MY CONCERN IS THAT IF OTHER BODY PARTS WERE SUBSTITUTED THE CAR MIGHT NOT BE AS CRASH WORTHY AS IT OTHERWISE MIGHT HAVE BEEN.*JB

DT: WHEN PULLING UP TO A STOP SIGN OR LIGHT THE ENGINE SHUT DOWN. DID NOT HAVE BRAKES OR POWER STEERING. IT DID THIS ANYTIME WHEN DRIVING BELOW 35 MPH. VEHICLE WAS TAKEN TO GMC DEALER 6 TIMES. THEY HAVE CHANGED EGR VALVE, INSTALLED A RECORDER FOR 20 DAYS, CLEANED PISTON WASHERS, THEY FLUSHED FUEL INJECTION SYSTEM, AND CHANGED CRANK SHAFT SENSORS . BUT PROBLEM RECURRED. THE PROBLEM STARTED ON AUGUST 20, 2003. *AK *JB

THE COMPLAINT RECEIVED VIA E-MAIL. I PURCHASED A 2002 CADILLAC SEVILLE SLS WITH 29000 MILES ON THE CAR. IT HAD A TERRIBLE VIBRATION THAT COMES THROUGH THE SEAT AND THE STEERING WHEEL. I BALANCED THE TIRES 3 TIMES, ALIGNED IT, REPLACED ROTORS AND FINALLY REPLACED THE CADILLAC WHEELS AND TIRES THAT CAME ORIGINALLY FROM THE FACTORY. THE VIBRATIONS ARE THE SAME. ACCORDING TO A WEB SITE I FOUND, AT LEAST SEVEN OTHER SEVILLES ARE EXPERIENCING THE SAME PROBLEM. I HAVE SPENT OVER $1500 SINCE SEPTEMBER OF 04 AND HAVE NOT FOUND THAT TIRES AND WHEELS ARE THE PROBLEM. THE CAD DEALER HAS NOT A CLUE AS TO WHAT TO DO FOR ME. CADILLAC CASE NUMBER IS 1-2943339661. *AK *SC *JB

WHERE THE BRAKE LINE IS NEAR THE ENGIVE A HOLE WORE THROUGH METALLIC LINE, LOSING BRAKE FLUID. VEHICLLE WAS BEING DRIVEN AT THE TIME OF BRAKE FAILURE. *AK

WHILE DRIVING 45 MPH VEHICLE STALLED. CONSUMER RESTARTED THE VEHICLE, AND DROVE IT TO THE DEALER, WHO INFORMED THE CONSUMER THAT THE PROBLEM WAS THE CRANK SENSOR. *AK