2021 CADILLAC ESCALADE NA
4 recalls, 24 complaints
21V739000 Sep 23, 2021
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
Defect Description
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles. The fuel pump power control module may cause the fuel pump to fail or operate intermittently, which can interrupt fuel flow to the engine, and cause an un... Read more
Consequence
An engine stall increases the risk of a crash.
Remedy
Dealers will replace the fuel pump power control module, free of charge. Owner notification letters were mailed on October 14, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; or GMC customer service at 1-800-462-8782. GM's number ... Read more
21V455000 Jun 17, 2021
STEERING:STEERING CONTROL MODULE
Defect Description
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. A software issue may cause a loss of power steering assist at startup or while driving.
Consequence
Increased steering effort, particularly at lower speeds, increases the risk of a crash.
Remedy
The power steering module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 13, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; or GMC custom... Read more
20V811000 Dec 23, 2020
SEAT BELTS
Defect Description
General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts m... Read more
Consequence
If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant in the event of a crash, increasing the risk of injury.
Remedy
GM will notify owners, and dealers will replace the suspect bolts, free of charge. The recall began January 29, 2021. Owners may contact GMC customer service at 1-800-462-8785, Cadillac customer service at 1-800-458-8006, or Chevrolet customer service at 1-800-222-1020. GM's number for this recal... Read more
20V790000 Dec 17, 2020
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade and Escalade ESV vehicles. The front passenger seat belt and airbag status telltale lights located in the overhead console in these vehicles may be set to "night mode" when the vehicle is started using remote start or when the veh... Read more
Consequence
If the telltale lights are not visible, the driver and front passenger may not know that the front passenger is unbuckled or has a deactivated air bag, increasing the risk of passenger injury in a crash.
Remedy
The body control module (BCM) software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began February 1, 2021. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319980.
Complaint Statistics
24 total complaints
1 fires
Top Reported Components
| Component | Complaints |
|---|---|
| ENGINE | 5 |
| ELECTRICAL SYSTEM | 4 |
| UNKNOWN OR OTHER | 3 |
| SERVICE BRAKES | 2 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 1 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 1 |
| LANE DEPARTURE: ASSIST | 1 |
| EXTERIOR LIGHTING:BACK UP LIGHTS | 1 |
| SEAT BELTS | 1 |
| TIRES | 1 |
SERVICE BRAKES
Nov 8, 2023
Incident date: Oct 30, 2023
When driving front right brake caliper locked up and would not release, after replacing brake pads, rotors and calipers on both front right brakes. I drove my car about a week and car brakes locked up again…I then had to have my car towed to the mechanics. Where they discovered that the ABS modul... Read more
UNKNOWN OR OTHER
Apr 19, 2023
Incident date: Feb 21, 2023
Pulled out of a parking lot onto a busy street locally, car lost power and the orange wrench light came on. Would not go, all the car did was jerk and sputter. Engine did not shut off but would only coast/roll into the middle lane and managed to coast/roll into another business parking lot next door... Read more
POWER TRAIN
Apr 19, 2023
Incident date: Feb 21, 2023
Pulled out of a parking lot onto a busy street locally, car lost power and the orange wrench light came on. Would not go, all the car did was jerk and sputter. Engine did not shut off but would only coast/roll into the middle lane and managed to coast/roll into another business parking lot next door... Read more
STRUCTURE:BODY
Apr 19, 2023
Incident date: Feb 21, 2023
All honda fits have a massive water penatration issue. Water leaks from even small amounts of water from rear lift hatch from cracks in the weld seems an into car along inside on both sides in to the wheel well with spar tire. This causes high humidity and consequently massive damageing moister an... Read more
EXTERIOR LIGHTING
Apr 7, 2023
Incident date: Feb 1, 2023
Bright headlights stopped working.
FUEL SYSTEM, DIESEL
Mar 1, 2023
Incident date: Feb 23, 2023
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonabl... Read more
TIRES
Feb 25, 2023
Incident date: Dec 2, 2022
225/45zr1794w purchased at discount tire. TPMS system failed after tire installation. I told the technician and he reset the system. Five miles later TPMS indicator came on. Malfunction TPMS. I monitor the tire pressure periodically and the tires seemed fine. While driving on Florida 528 to the air... Read more
ELECTRICAL SYSTEM
Jan 16, 2023
Incident date: Jan 14, 2023
The vehicle will die while driving it, it is a automatic so you loose power steering power brakes and the engine is completely shut off you have to safely pull over and not get hit to put vehicle in park sometimes it starts in park, sometime it just turns over and you have to wait 10 to 15 minutes f... Read more
ENGINE
Dec 5, 2022
Incident date: Dec 2, 2022
Friday evening I was left stranded on the side of the road in my 2021 Cadillac Escalade with less than 30k miles that I actually purchased brand brand new about a year or so ago. The vehicle slowed to a crawl in the fast Lane of I65 as cars and semis whipped past me as I attempted to use any last ... Read more
SEAT BELTS
Aug 19, 2022
Incident date: Aug 11, 2022
Hello, I own two 2021 Cadillac Escalades that I brought into my local Cadillac dealership to get the recent "Third Row Seatbelt Retention" remedied. They both return with no repairs needed after a thorough inspection was completed. May I ask how long does it take for my vehicles to be cleared/remedi... Read more
ELECTRICAL SYSTEM
Jun 2, 2022
Incident date: Jun 1, 2022
4/24/2022 Vehicle locks in neutral in major roads as your driving And motor seized I have several videos last night as of 5/01/2022 vehicle locked into park as I was going 50 miles with oncoming traffic I was in fear of danger thank god was able to pull off into side ditch
ENGINE
Jun 2, 2022
Incident date: Jun 1, 2022
4/24/2022 Vehicle locks in neutral in major roads as your driving And motor seized I have several videos last night as of 5/01/2022 vehicle locked into park as I was going 50 miles with oncoming traffic I was in fear of danger thank god was able to pull off into side ditch
SERVICE BRAKES
Jun 2, 2022
Incident date: Jun 1, 2022
4/24/2022 Vehicle locks in neutral in major roads as your driving And motor seized I have several videos last night as of 5/01/2022 vehicle locked into park as I was going 50 miles with oncoming traffic I was in fear of danger thank god was able to pull off into side ditch
EXTERIOR LIGHTING:BACK UP LIGHTS
Nov 19, 2021
Incident date: Nov 19, 2021
2021 CADILLAC ESCALADE. CONSUMER STATED THAT THE TAIL LIGHTS ON THE VEHICLE WERE INTENSELY BRIGHT.
UNKNOWN OR OTHER
Oct 26, 2021
Incident date: Oct 26, 2021
5/19/2021, Engine Vibrating, vehicle stall, 3 days repair. Ignition wiring bad/ replaced 5/28/2021, Engine Vibrating, Vehicle stop running, 3 day repair/electric module burn/temporary repair by Georgia car dealer. 6/3/2021 taken to NY dealer to repair 5/28/2021 problems, 15 Day to repair. 10/12/2021... Read more
ENGINE
Oct 26, 2021
Incident date: Oct 26, 2021
5/19/2021, Engine Vibrating, vehicle stall, 3 days repair. Ignition wiring bad/ replaced 5/28/2021, Engine Vibrating, Vehicle stop running, 3 day repair/electric module burn/temporary repair by Georgia car dealer. 6/3/2021 taken to NY dealer to repair 5/28/2021 problems, 15 Day to repair. 10/12/2021... Read more
ELECTRICAL SYSTEM
Oct 26, 2021
Incident date: Oct 26, 2021
5/19/2021, Engine Vibrating, vehicle stall, 3 days repair. Ignition wiring bad/ replaced 5/28/2021, Engine Vibrating, Vehicle stop running, 3 day repair/electric module burn/temporary repair by Georgia car dealer. 6/3/2021 taken to NY dealer to repair 5/28/2021 problems, 15 Day to repair. 10/12/2021... Read more
ENGINE
Jul 30, 2021
Incident date: Jul 21, 2021
The contact owns a 2021 Cadillac Escalade. The contact stated while driving 70 mph, the contact heard an abnormal rattling sound and then saw smoke coming from under the hood. Other drivers were honking at the contact and alerted him that there was oil leaking from the rear of the vehicle. There was... Read more
Fire
LANE DEPARTURE: ASSIST
Jun 28, 2021
Incident date: Jun 27, 2021
I recently purchased a 2021 Cadillac Escalade with Supercruise driver assistance system. There have been at least 5 instances where I attempted to turn off the Supercruise function and the system does not allow me to regain control of the vehicle. For example, I will turn off the Supercruise fucti... Read more
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jun 28, 2021
Incident date: Jun 27, 2021
I recently purchased a 2021 Cadillac Escalade with Supercruise driver assistance system. There have been at least 5 instances where I attempted to turn off the Supercruise function and the system does not allow me to regain control of the vehicle. For example, I will turn off the Supercruise fucti... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jun 28, 2021
Incident date: Jun 26, 2021
When driving on the city streets of Chicago I approached a movable bridge which spans the Illinois river. The bridge deck was constructed of steel. As I was about to begin crossing the bridge my car brakes locked up completely, sending the vehicle into a short skid. Fortunately, the car behind me... Read more
ENGINE
May 9, 2021
Incident date: May 7, 2021
WHILE DRIVING WITHIN THE SPEED LIMIT OF APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY ON ROUTE 476 IN PENNSYLVANIA, THE ABILITY TO ACCELERATE OR MAINTAIN SPEED WAS INEXPLICABLY DISABLED. I WAS FORCED TO ATTEMPT TO MOVE THE VEHICLE ACROSS MULTIPLE LANES IN AN EFFORT TO REACH THE BREAKDOWN LANE. SECONDS ... Read more
ELECTRICAL SYSTEM
Feb 5, 2021
Incident date: Jan 30, 2021
TL* THE CONTACT OWNS A 2021 CADILLAC ESCALADE. THE CONTACT STATED WHILE DRIVING 40 MPH, THE DASHBOARD INDICATOR BEGAN TO FLICKER AND THEN WENT BLANK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BAKER MOTOR COMPANY OF CHARLESTON (1513 SAVANNAH HWY SUITE A, CHARLESTON, SC 29407, (843) 628-0202) WHERE TH... Read more
UNKNOWN OR OTHER
Dec 17, 2020
Incident date: Dec 2, 2020
SERVICE DRIVER ASSIST SYSTEM ALERT WHILE DRIVING DEALER IS CONSULTING WITH CADILLAC ENGINEERING, BUT CAN'T FIGURE HOW TO FIX, BECAUSE NO CODE APPEARS - EVEN THOUGHT THE WARNING STILL APPEARS
CADILLAC ESCALADE NA - All Years Overview
Complete safety history for the CADILLAC ESCALADE NA across all model years (2021, 2021).
4
Total Recalls
24
Total Complaints
0
Investigations
0
Reported Crashes
1
Reported Fires
0
Reported Deaths