2010 BUICK LUCERNE Recalls, Complaints & Safety

We have a Buick Lucerne 2010. We went out it would not start. Tow it to dealership they replace the fuel pump. We did. Get it home next day it will not start again. Tow it to dealership again. This time they find melted wire connectors. Under back seat and on a fuse box.They replace them it starts and melt them again. This time they call to junk yards to get a used fuse box and connectors. Because of cost. The junk yards did tell them it's a known problem with these cars and they sell these fuse boxes and connectors sell as fast as they get them. We said no used parts on this car. Come to find out that GM now's about this problem. And has not done anything about it. They meaning GM. Has even put out papers on the internet as how to try and fix it. Such as cut the insulation around the fuse box.And even cutting the seat belt bracket. My wife drives this car everyday. Now she is afraid of it. Because if it happened once could it happen again. I don't now. I have drove GM's all my life but am not happy about this. What do I do. Please help. I am a retired firefighter and I do not want her to drive this car if it could catch fire.

The contact owns a 2010 Buick Lucerne. The contact stated that there was a burning odor in the cabin of the vehicle. There were no warning lights. The vehicle was taken to a certified mechanic who informed the contact that the fuse box was overheating and beginning to melt. The fuse box relay needed to be replaced. The vehicle was not repaired. The dealer contacted the dealer, who confirmed it was a known issue and that parts were on backorder. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed there were no recalls. The failure mileage was unknown.

Fire

The contact owns a 2010 Buick Lucerne. The contact stated while driving 75 MPH, the vehicle went into LIMP Mode and the engine shut off inadvertently. The contact was able to veer to the side of the road. The vehicle restarted independently after 10-15 minutes. The messages "Reduced Engine Power", "Starting Disabled", "Service Throttle", "Service Stabili-trak Soon" were displayed, and other unknown warning lights were illuminated. The contact was able to continue driving; however, the vehicle failed to exceed 20-30 MPH. The vehicle was taken to the dealer on two occasions, and the dealer retrieved diagnostic test codes: P2138 and P2122. The dealer replaced the throttle body and the accelerator pedal; however, the failure persisted. The contact stated that the failure mainly recurred while making left turns. The manufacturer was notified of the failure and informed the contact that they could only assist after the vehicle had been taken to the dealer. The dealer was contacted and informed the contact that the failure had to happen while driving in the presence of a mechanic, then the vehicle could be diagnosed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 61,798.

Rear fuse block, fuel pump relay, gets hot and melts. Apparently due to seat latch pushing against fuse block cover. Smoked, but not fire.

Power steering leak. Relay in rear fuse box, under back seat, burning out. Possibilty of back seat cushion rubbing on fuse box jarring PS relay affecting connection. Safety issue if lose control of power steering. Safety compromised if unable to start car once relay burns out. Engine has turned over without key inserted/FOB pressed.

The contact owns a 2010 Buick Lucerne. The contact stated that while the rear seat was occupied, it was raised up on the battery and fuse box, causing the fuse relay to short circuit. While driving, the vehicle stalled without warning. The vehicle was taken to the local dealer where it was diagnosed that the fuse box and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

Fuse box melted

I purchased the car from Buick Spec dealership in Prosser WA on Aug. 2, 2021. The car was sold to me with rocket panel damaged, the rear brakes- rotors needed replaced and one side brake completely gone..the pins frozen. The cars transmission fluid dark dirty..low on oil..no coolant or wiper fluid at purchase. They brought car to me during covid. The door didn't shut properly I assumed the rubber around door needed replaced and I planned to have it repaired until I seen a bulge under my driver's side door.took it in and was told by 2 certified auto body places the rocker panel was damaged. My Car started to shimmy when stopping and now the prior recall of fuse relay box burning caused my car to be currently sitting. I don't understand how they could sell me a car like this and this is my complaints. I want my repairs done and money reimbursed I've already paid for. The dealership said because I purchased car AS IS. they aren't responsible to fix. I've owned the car a little over 3 months. This seems unfair and I want answers!!!

See GM Bulletin # 15-na-051 Vehicle died, required tow, found out due to fuel pump relay per bulletin cited above. Rear seat bracket interfered with fuse box, disabling vehicle requiring tow. Vehicle repaired at owners cost. Due to safety factor involved, the seriousness of the situation, for what portion of the costs of repair will the manufacturer be responsible?

INITIAL INCIDENT HAPPENED WHILE DRIVING ON A STREET. DOOR LOCKS POWER CYCLED LOCK/UNLOCK AND THEN THE CAR WOULD CUT OFF. NO WARNING, NO TIME TO MOVE TO OUT OF TRAFFIC OR TURN ON HAZZARD. I USE THIS VEHICLE TO COMMUTE TO AND FROM WORK/CHILDCARE ETC. I ALSO TRAVEL OF THE FREEWAY ALOT. THAT WAS THE PREVIOUS INCIDENT. THE MOST RECENT INCIDENT OCCURRED WHEN THE CAR WOULD NOT TURN OVER AND UPON DOING RESEARCH WE FOUND THAT IT MAY BE RELATED TO. RELAY ISSUE DUE TO THE FUZE BOX BEING UNDERNEATH THE REAR SEAT. GM CLAIMS THAT BECAUSE A BRACKET USED TO FASTEN THE SEAT IN PLACE INTERFERES WITH THE FUZE BOX AND PRESSES DOWN ON THE FUZE PUMP RELAY AND CAUSES IT TO BURN OUT. AFTER SWITCHING OUT THE RELAYS WITH THE SUGGESTED LOWER PROFILE RELAY, THE CAR DROVE FOR A FEW HOURS AND THEN WHEN WE PARKED WE COULDN'T REMOVE THE KEY FROM THE IGNITION. UPON LIFTING THE BACK SEAT TO DISCONNECT THE BATTERY WE SMELLED AND HEARD THE FUEL PUMP RELAY BURNING AND SIZZLING. SINCE THE CAR WAS "SERVICED" BY A BUICK DEALER IN JUNE I'M ASSUMING THAT IT WASN'T ACTUALLY SERVICED THE RELAY WAS JUST REPLACED AND MAYBE A FEW OTHER TWEAKS HERE AND THERE BUT THE ISSUE WAS NOT RESOLVED. I AM VERY CONCERNED ABOUT THE RELIABILITY OF THIS CAR. I HAVE CHILDREN THAT RIDE IN THE BACK SEAT. I AM FEARFUL THAT THE CAR WILL CATCH FIRE OR SPARK.

FUSE BOX PROBLEM WITH DESIGN. THE SEAT LATCH DESIGN TOGETHER SHORTS OUT THE FUEL PUMP RELAY. THIS GETS HOT, SHORTS OUT AND DAMAGES THE FUEL PUMP AND CAN CAUSE POSSIBLE FIRE. THIS IS A COSTLY DEADLY DESIGN FLAW AND SHOULD BE RECALLED. LUCKY WE FIXED IT IN TIME. I HAVE BABIES THAT SIT IN MY BACK SEAT AND IT'S SCARY TO THINK THAT IT COULD CATCH ON FIRE WITH THEM SITTING THERE.

TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL PUMP RELAY. AFTER RECEIVING THE DIAGNOSIS, THE CONTACT HAD THE FUEL PUMP RELAY REPLACED. DESPITE THE REPAIR, THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING HOME FROM THE MECHANIC AT A LOW RATE OF SPEED, THE VEHICLE SHUTOFF AGAIN WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED BACK TO THE SAME INDEPENDENT MECHANIC WHERE IT REMAINED IN THEIR POSSESSION. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT WAS OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 158,000.

CAR WOULD NOT START WHILE OUT OF TOWN. HAD CAR TOWED TO MECHANIC I TRUSTED (NOT A CERTIFIED BUICK DEALER). REPLACED FUEL PUMP BUT AFTER CAR WAS RUNNING A FEW MINUTES FUSE BOX OVERHEATED AND CAUSED FUEL RELAY TO FAIL. HE CALLED BUICK AND WAS TOLD HOW TO FIX. HE WAS ALSO TOLD THAT IN ORDER FOR FUSE BOX AND RELAY TO BE REIMBURSED BUICK DEALER NEEDED TO SUBMIT CLAIM. SUBMITTED CLAIM AND GOT REIMBURSED FOR FUSE BOX AND RELAY BUT NOT PUMP. AFTER 3-4 MONTHS OF FIGHTING BUICK TO GET FUEL PUMP REIMBURSED, THE DENIED APPEAL. WAS TOLD BY AGENT OF BUICK THAT FUEL PUMP WAS WARRANTED TO 120,000 MILES BUT ONLY IF TAKEN TO BUICK DEALER. I DON'T TRUST THE BUICK DEALERSHIP IN THE TOWN I WAS IN WHEN THE CAR WOULDN'T START, WHICH IS WHY I TOOK TO MECHANIC I TRUSTED. COMMUNICATION WITH BUICK HAS BEEN HORRIBLE...THEY DON'T EVEN BOTHER TO RESPOND UNLESS YOU GET CONTACTING THEM. WE HAVE A 2006 BUICK LUCERNE WITH 205,000 MILES AND IT STILL HAS ORIGINAL FUEL PUMP. CAR COMPLAINTS.COM HAS MANY INSTANCES OF THIS PROBLEM IN 2009 AND 2010 LUCERNE BUT BUICK WON'T STAND BEHIND THEM!

2010 BUICK LUCERNE HAD BEEN DRIVEN HOME AND WAS COOLING IN DRIVEWAY. AFTER TWO HOURS, STARTER WOULD TURN OVER BUT ENGINE WOULD NOT START. BEGAN TO SMELL BURNING PLASTIC INSIDE VEHICLE. FOUND SYMPTOMS OF PROBLEM DESCRIBED IN GM SERVICE BULLETIN 15-NA-051. AFTER REMOVING BACK PASSENGER SEAT BOTTOM CUSHION, CHECKED INSIDE REAR FUSE BOX AND FOUND THAT FUEL PUMP RELAY HAD SHORTED AND MELTED THE RELAY AND DAMAGED ADJACENT FUSES WITH BURN MARKS ACROSS SURFACE OF FUSE BOX. WAITING FOR VEHICLE TO BE TOWED TO MECHANIC FOR FUSE BOX REPLACEMENT AND TO DIAGNOSE OTHER POTENTIAL DAMAGE CAUSED BY RELAY FAILURE. MILEAGE AT TIME OF FAILURE WAS 60,000. ACCORDING TO THE BULLETIN, BRACKET ON BOTTOM OF SEAT CUSHION PUSHES AGAINST THE FUSE BOX LID, WHICH PUSHES AGAINST THE FUEL PUMP RELAY CAUSING DAMAGE TO THE RELAY AND FUSE BOX. WHY HAS THERE BEEN NO RECALL TO REPAIR THIS DANGEROUS DESIGN FLAW?

CAR WOULD NOT START. NOTICED A BURNING SMELL. WHILE RESEARCHING PROBLEMS FOUND A THREAD ON COMMON ISSUES WITH THIS CAR. TURNS OUT THE IS AN ISSUE WITH THE FUEL RELAY. CHECKED THE BOX SURE ENOUGH THE RELAY MELTED. THIS WAS UNDER MY SONS CAR SEAT!!!! IF THIS IS A KNOWN ISSUE WHY WAS THIS NOT REVIEWED AND RECALLED. DOES SOMEONE HAVE TO BE INJURED OR EVEN DIE? HOW HORRIBLE IS IT THAT A KNOWN ISSUE IS NOT ADDRESSED. AFTER THE RELAY WAS DISCOVERED I ALSO DISCOVER THE FUSE BOX HAS SOME INDENTATIONS. THESE ARE FROM THE SEAT CLAMP.

CAR STARTED AND WAS COOLING DOWN IN A PARKING LOT WHEN IT DIED WITHOUT WARNING. IT WOULDN'T RESTART. WE TOWED IT TO A SHOP WHERE THEY DETERMINED THAT THE FUEL PUMP HAD GONE BAD. LATER DISCOVERED A BAD SENSOR AND RELAY. ALL TRACED BACK TO THE FUSE BOX UNDER THE DRIVER'S SIDE PASSENGER SEAT THAT HAD MELTED DUE TO PRESSURE PUT ON IT BY SEAT AND VARIOUS OCCUPANTS/ITEMS. MECHANIC REPLACED FUSE BOX, RELAY, SENSOR AND FUEL PUMP PLUS WARNED ME NOT TO PLACE ANYTHING HEAVY (OR ALLOW A HEAVY PERSON TO SIT) ON THAT SIDE OF THE BACK SEAT. MILEAGE IS 116,245

TAKATA INFLATORS CAR NOT WANTING TO MISFIRE RECALL ON VEHICLE.

TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED WHEN TURNING THE STEERING WHEEL AN ABNORMAL SQUEAKING SOUND WAS HEARD. THE CONTACT STATED THAT THE NOISE WAS A DISTRACTION TO THE CONTACT'S FOCUS WHEN DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS DIAGNOSED AS A CLOCK SPRING FAILURE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE REOCCURRED. THE MANUFACTURER WAS NOT CONTACTED. THE MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE.

"TAKATA RECALL" THE FUSE BOARD REPEATEDLY BURNS UP

TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE DID NOT PASS INSPECTION DUE TO ENGINE MOUNT FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE FRONT MOTOR MOUNT AND SIDE TORQUE MOUNT WERE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 61,000.

TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO WHITE BEAR LAKE SUPERSTORE (3900 N HIGHWAY 61 N, WHITE BEAR LAKE, MINNESOTA 55110) WHERE IT WAS DIAGNOSED THAT THE FUSE BLOCK AND RELAY FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 136,106.

TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO REPLACED THE FUEL PUMP, BUT THE FAILURE CONTINUED. UPON INSPECTION, IT WAS DISCOVERED THAT ONE OF THE FUSES IN THE FUSE BOX HAD BURNED OUT. THE FUSE WAS REPLACED, BUT IT WAS LATER DISCOVERED THAT THE FUSE AND FUSE BOX HAD MELTED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

Fire

CAR HAS 28000 MILES AND ON SOME MANHOLE COVERS, BUMPS AND BRIDGE EXPANSION JOINTS THE REAR END OF THE CAR JUMPS SIDEWAYS

TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO KEN'S AUTO SERVICE CENTER (LOCATED AT 1656 MASSILLON RD, AKRON, OH 44312; (330) 733-4328) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE SAME FAILURE OCCURRED THE SECOND TIME. THE VEHICLE WAS TOWED AGAIN TO KEN'S AUTO SERVICE CENTER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX UNDERNEATH THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 144,800.

TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE FUEL PUMP AND RELAY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS INFORMED THAT THE RELAY FAILED. THE RELAY WAS REPLACED THREE ADDITIONAL TIMES, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, OIL LEAKED FROM UNDERNEATH THE VEHICLE. THE DEALER DIAGNOSED THAT 16 DIFFERENT OIL SEALS HAD FAILED, WHICH CAUSED OIL TO LEAK FROM THE ENGINE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 13,000.

RAINY WEATHER DRIVEING THRU PUDDLES ON PASENGER SIDE OF ROAD I LOOSE POWER BAAKES AND POWER STEERING. THEY RECOVER AFTER A FEW SECONDS.

THE CAR CRANKS BUT DOES NOT START. I HAVE HAD THE CAR INTO THE DEALER 3 TIMES AND PURCHASED SPARE RELAYS AND SPARE FUSE BOX . CAR BECAME VERY UNRELIABLE...NEVER KNEW WHEN IT WAS GOING TO START. I REPLACED FUEL PUMP RELAYS 8 TIMES UNTIL MY THIRD (AND HOPE FINAL) VISIT TO DEALER . TOTAL BILL SO FAR ABOUT US$1700. 1ST VISIT (SEP 15 2015)- THEY REPLACED FUEL PUMP AND RELAY. CAR RAN UNTIL..... 2ND VISIT (DEC 01 2015) - THEY REPLACED FUSE BOX WITH USED BECAUSE GM DID NOT HAVE ANY NEW ONES AT ANY WAREHOUSE!!! THEY READ BULLETIN 15-NA-051 THAT REFERRED TO FUEL PUMP RELAY PROBLEMS DUE TO REAR SEAT CLIP AND MODIFIED SEAT CLIP SO IT NO LONGER PROTRUDED INTO FUSE BOX COVER. AFTER THIS VISIT RELAY WAS FRIED UPON STARTING ABOUT 5 TIMES UNTIL..... JUN 22 2016 - VISITED DEALER (AFTER PHONE CALLS NOT ANSWERED) TO DISCUSS REPEATED PROBLEM AND POSSIBLE CAUSES WITH SERVICE MANAGER - FOUND A DEEP MARK IN FUSE BOX COVER - INDICATED THAT USED FUSE BOX I HAD BEEN IN CONTACT WITH AV SEAT CLIP ... 3RD VISIT ( JUN 23 2016) - THEY CHECKED WIRING BETWEEN FUSE BOX AND FUEL PUMP CAREFULLY AT MY REQUEST AND REPLACED THE USED FUSE BOX WITH NEW ONE. SO FAR AFTER 10 STARTS IT STILL WORKS AND I AM A LITTLE BIT MORE CONFIDENT THAT WE HAVE FOUND THE PROBLEM (DAMAGED FUSE BOX TERMINAL DUE TO SEAT CLIP?), BUT ONLY TIME WILL TELL. GM'S LACK OF INTEREST IN THIS PROBLEM IS DISGUSTING...I HAVE READ OVER 60 COMPLAINTS FOR THIS CAR FROM 2006-2011 MODELS AND NO DOUBT THIS IS A SMALL SAMPLE. IT IS THE MOST COMMON COMPLAINT FOR THE LUCERNE ON COMPLAINT WEBSITES. THE BULLETIN RE THE SEAT CLIP (AN EASY DIY FIX) IS NOT AVAILABLE PUBLICLY . THIS WOULD SAVE MUCH FRUSTRATION AND DOLLARS. -- DESPITE THE FACT THAT THIS WAS A COMMON AND SERIOUS PROBLEM WITH THIS CAR, GM DID NOT STOCK NEW REPLACEMENT FUSE BOXES.

I HAVE HAD ABOUT 3 INCIDENCES OF POWER BRAKE AND POWER STEERING FAILURE AT LOW SPEEDS (10 MPH OR LESS) DURING RAINY WEATHER. WHEN MAKING A TURN, EITHER RIGHT OR LEFT, THE POWER STEERING AND POWER BRAKES FAIL. THIS DOES NOT OCCUR AT EVERY TURN ATTEMPT BUT DOES HAPPEN OCCASIONALLY. IT IS QUITE DISCONCERTING. I WILL NOT LET MY WIFE DRIVE DURING WET WEATHER AND I AM VERY CAUTIOUS.

ON SEPTEMBER 14TH 2015 I WAS DRIVING MY BUICK LUCERNE ON A VERY BUSY STREET HERE IN THE BOSTON AREA @ APPROX. 11:18AM WHEN THE STEERING ON MY BUICK FAILED. I WAS FORTUNATE ENOUGH TO BE ABLE TO DIRECT THE CAR ONTO A CURB. FOR A MOMENT I FEARED A TOTAL LOSS OF CONTROL OF THE VEHICLE. FORTUNATELY A POLICE OFFICER ARRIVED AND ASSISTED ME. THE CAR WAS TOWED TO MCLAUGHLIN CHEVROLET IN WHITMAN, MA. ACCORDING TO THAT DEALER'S SERVICE DEPT. STATEMENT, THE POWER LINE WAS ROTTED AS WAS THE POWER STEERING HOSE. THIS IS A SIMILAR ISSUE THAT HAS LED TO RECALLS ON OTHER GM VEHICLES IN PAST YEARS. MY 2010 BUICK LUCERNE HAS ONLY 39,412 ON IT. IT IS VERY WELL MAINTAINED. IT IS VERY ALARMING THAT A MAJOR STEERING MALFUNCTION HAPPENED ON MY WELL MAINTAINED, LOW MILEAGE CAR. I THANK GOD THAT I WAS ABLE TO STEER THE CAR ONTO THE CURB. IF I WAS ON A MAJOR HIGHWAY THEN I REGRETTABLY FEEL THAT IT WOULD HAVE BEEN A CATASTROPHIC EVENT FOR ME. I HAVE THE DEFECTIVE PART AS WELL AS THE INVOICE FROM MCLAUGHLIN CHEVROLET. FOR YOUR POSSIBLE REVUE. THE REPAIR COST ME $498.75. I SINCERELY FEEL THAT THIS IS A DANGEROUS DEFECTIVE PART ISSUE. I LOOK FORWARD TO HEARING FROM YOUR AGENCY. *TR

WHEN TO START VEHICLE ON THE ABOVE DATE AND IT WOULD NOT TURN OVER, THE DAY BEFORE WHILE I WAS DRIVING I SMELL SOMETHING BURNING AND TODAY IT DOES NOT START. READING ABOUT PROBLEM AND COMPLAINT ON THE INTERNET I REALIZE THAT THIS IS A COMMON PROBLEM WITH THE VEHICLE YEARS 2006 UNTIL 2011. IT SEEMS THERE NEEDS TO BE A RECALL ON THESE VEHICLE, BECAUSE A FIRE HAZARD COULD HAPPEN AND THE VEHICLE CAN CATCH FIRE WHILE DRIVING OR STOPPED.

TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). IN ADDITION, THE CONTACT, WHO WAS A CERTIFIED AUTO ENGINEER, STATED THAT THE RELAY FOR THE FUEL PUMP HEATED UP AND MELTED, CAUSING THE FUEL PUMP TO STOP FUNCTIONING. THE CONTACT REPLACED THE RELAY, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,800.

THE DRIVER'S SIDE, INTERIOR DOOR HANDLE IS BROKEN. THE ENTIRE INSIDE DOOR PANEL MUST BE REPLACED. THERE ARE NO REPLACEMENT PARTS AVAILABLE. THE DEALER HAS TRIED TO ORDER A REPLACEMENT PART BUT HAS BEEN UNABLE TO GET ONE. I HAVE CHECKED WITH THE LOCAL SALVAGE YARDS AND HAVE BEEN UNABLE TO FIND ONE THERE EITHER. I AM 79 YEARS OLD WITH ARTHRITIS. I HAVE HAD SEVERAL JOINT REPLACEMENTS AS WELL. IT IS VERY DIFFICULT FOR ME TO ROLL DOWN THE WINDOW AND OPEN THE DOOR USING THE OUTSIDE HANDLE. I AM UNABLE TO CRAWL OVER THE CONSOLE TO GET OUT THE PASSENGER SIDE DOOR. WHEN AT HOME I PARK IN THE GARAGE AND LEAVE THE WINDOW DOWN. LAST WEEK I GOT IN MY CAR AND THE BATTERY WAS DEAD. FORTUNATELY ,THIS HAPPENED AT HOME IN MY GARAGE WHERE I LEAVE THE WINDOW DOWN. IF I HAD ARRIVED AT MY DESTINATION AND THEN CAME BACK AND GOT IN MY CAR THE OUTCOME COULD HAVE BEEN DISASTROUS. I WOULD HAVE BEEN STUCK IN MY CAR ON A HUMID SUNNY 94 DEGREE DAY. THIS COULD HAVE BEEN FATAL. AS I MENTIONED EARLIER MY DEALER HAS BEEN UNABLE TO GET A REPLACEMENT PART. MY SON AND I HAVE BOTH CONTACTED BUICK. OTHER THAN TO ACKNOWLEDGE THAT THEY HAVE RECEIVED OUR COMPLAINTS THEY HAVE BEEN SLOW TO RESPOND. THIS IS A POTENTIALLY LIFE THREATENING DEFECT AS THE TEMPERATURE IN THIS AREA REGULARLY EXCEEDS 90 DEGREES IN THE SUMMER, AND BELOW FREEZING IN THE WINTER. I AM WRITING THIS ON BEHALF OF MY 79 YEAR OLD MOTHER [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *JB

SQUEAKING NOISE FROM STEERING WHEN TURNING. DEALER PURCHASED CAR NEW FROM DIAGNOSED AS NEEDING STEERING RACK AND LOOSE MOTOR MOUNT REPLACED FOR APPROX. $1325.00. CAR HAS LOW MILES AND NEVER BEEN IN AN ACCIDENT.

TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AND THERE WAS A SUDDEN INCREASE IN RPMS. IN ADDITION, THE VEHICLE JERKED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS WHO WERE UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.