2018 AUDI A5

The MMI ( main screen) system randomly reboots every 5 minutes, even when using CarPlay, which is unsafe. Please check it out. Thank you!

I turned on my car and several malfunctions came on the dash,and would not start and went in limp mode. A local mechanic stated it's the electrical component of the coolant pump causing malfunction. He also stated that could lead the car catching fire if overheats since the 5V is dipping below due to the faulty coolant /water pump. Ultimately forcing the car in limp mode for safety precautions. The problem is I purchase my car at 87,000 miles from the Audi dealership, and the extended warranty that covers the car is 80,000 miles

I own a 2018 Audi A5. Many critical cooling system parts — including the thermostat housing, water pump housing, radiator end tanks, breather tubes, and quick-connect hoses — are made of plastic and sit in constant exposure to coolant temperatures over 200°F. Over time, these components become brittle, crack, and fail prematurely. Recently, the plastic breather/return hose between the coolant reservoir and the radiator broke apart during routine service due to brittleness. When these parts fail, coolant leaks quickly, which can cause sudden overheating, engine damage, and potential vehicle disablement while driving. Based on owner reports and my own experience, this appears to be a widespread issue across Audi/VW vehicles of this generation. I request that NHTSA investigate whether the use of plastic in these high-heat, high-pressure components represents a design defect that creates a safety hazard.

The water pump failed on my vehicle. Initially reported 2/2025 at Authorized Audi Service Center. They claimed it was normal for coolant to dip. Audi USA Confirmed I have a settlement class vehicle in 03/2025. Mentioned an 80K Mileage limit. (Car only had 69K miles at the time) When the issue persisted I reached out for repair in accordance to Water Pump Settlement. McKenna Audi Service center initially stated the extended warranty expired 05/2025, and mentioned an 8 Year Limit (8/80K whichever comes first) 9/3 Reached out to Audi USA again and they initially provided an approval. Instructed to take to authorized service center for official diagnosis. 9/5 Audi USA recanted approval 2 days later. Instructed to Call Settlement Administrator. SA stated this is fully Audi responsibly warranty does not expire until 9/2025 unable to assist. Spoke to supervisor at Audi USA who stated extended warranty did not expire until 09/26/2025 09/08 Audi Beverly Hills confirmed water pump malfunction. Sent invoice to supervisor at Audi USA. $2338.25 Supervisor informed me later that warranty is expired after all. Stated a regional manager would look at it but no guarantees. At this point I have spent $350 for a diagnosis I did not need to satisfy the demands of the Audi warranty that is now being denied.

The vehicle has 36000 miles on it and the oil cooler has failed. The car is meticulously maintained. This failure compromises the ability for the engine to cool properly. Because of the failure, coolant is then forced into the engine oil potentially destroying the engine. Engine replacements are 10,000 for these types of cars. Audi is aware of this issue and should repair all vehicles with this known issue

Engine shuts off occasionally whilst cornering at very low speed. No warning. Been happening for several years.

The contact owns a 2018 Audi A5. The contact stated while driving 55-60 MPH, the yellow message "Steering Malfunction - Safe to Drive" was displayed. The contact continued driving 40 MPH, and the message turned red, and the vehicle lost power steering functionality. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle; however, the failure persisted. The contact stated that the vehicle was undrivable. An independent mechanic diagnosed the vehicle and informed the contact that the power steering control module (PSCM) had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 94,000.

The Audi pre-sense system will not stop malfunctioning. The specific message is: "Audi pre sense: Malfunction! Please contact Service It is not related to any specific event that I can tell but appears to happen mostly when there is another vehicle in front of me. I have spent over $400 in Audi dealership costs to solve the problem and they have been unable to solve it. The last time, they did a software update in September 2024 and after that, the malfunctions became more frequent. It now happens every time I drive the car. I have tried turning it off and resetting it, but it still does not reset or stop being a problem. There are numerous issues with this reported in Audi Forums and on the internet with no one seeming to have solved their specific problem. There was a class action lawsuit on this, but I was dealing with a death in the family and was unable to file the claim in time. And the lawsuit did not provide a remedy to fix it. I need help on this. Audi doesn't seem to know how to fix it.

The Audi pre-sense system will not stop malfunctioning. The specific message is: "Audi pre sense: Malfunction! Please contact Service It is not related to any specific event that I can tell but appears to happen mostly when there is another vehicle in front of me. I have spent over $400 in Audi dealership costs to solve the problem and they have been unable to solve it. The last time, they did a software update in September 2024 and after that, the malfunctions became more frequent. It now happens every time I drive the car. I have tried turning it off and resetting it, but it still does not reset or stop being a problem. There are numerous issues with this reported in Audi Forums and on the internet with no one seeming to have solved their specific problem. There was a class action lawsuit on this, but I was dealing with a death in the family and was unable to file the claim in time. And the lawsuit did not provide a remedy to fix it. I need help on this. Audi doesn't seem to know how to fix it.

In connection to my previous filing : NHTSA tracking # 11641542, please see the below, thank you. On June 24, 2022, I checked my 2018 Audi A5 into Audi Cherry Hill’s service department to diagnose and repair an issue with the front right tire. The dealership indicated that service would take approximately two days. However, upon returning for an update, I was shocked to learn that my car had been towed—without my knowledge, consent, or any lawful justification. Suspicious Connection to ECU Failure & Audi’s Potential Non-Compliance with NHTSA Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the tow by stating that my ECU replacement two years earlier had been performed at Wynnewood Audi (Sept 2019) not Cherry Hill. This raises serious concerns about a second ECU failure, which Audi may have sought to conceal. If Audi Company failed to report an initial ECU failure to the NHTSA in 2019, a second failure would highlight this noncompliance. Audi Cherry Hill's actions appear to be linked to an attempt to obscure a recurring issue with the vehicle's Electronic Control Unit (ECU). Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the unauthorized towing by stating that my previous ECU replacement had not been conducted at her dealership, implying an effort to avoid responsibility. This raises suspicion that my tire malfunction was a consequence of another ECU failure, possibly affecting the tire pressure monitoring system (TPMS) through an electrical malfunction. Given these violations and Audi Cherry Hill’s failure to act in accordance with consumer protection laws, I request a thorough investigation and appropriate enforcement action. I urge you, please to investigate Audi’s failure to report ECU failures to the NHTSA and whether my issue was part of a larger defect pattern. Thank you

In connection to my previous filing : NHTSA tracking # 11641542, please see the below, thank you. On June 24, 2022, I checked my 2018 Audi A5 into Audi Cherry Hill’s service department to diagnose and repair an issue with the front right tire. The dealership indicated that service would take approximately two days. However, upon returning for an update, I was shocked to learn that my car had been towed—without my knowledge, consent, or any lawful justification. Suspicious Connection to ECU Failure & Audi’s Potential Non-Compliance with NHTSA Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the tow by stating that my ECU replacement two years earlier had been performed at Wynnewood Audi (Sept 2019) not Cherry Hill. This raises serious concerns about a second ECU failure, which Audi may have sought to conceal. If Audi Company failed to report an initial ECU failure to the NHTSA in 2019, a second failure would highlight this noncompliance. Audi Cherry Hill's actions appear to be linked to an attempt to obscure a recurring issue with the vehicle's Electronic Control Unit (ECU). Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the unauthorized towing by stating that my previous ECU replacement had not been conducted at her dealership, implying an effort to avoid responsibility. This raises suspicion that my tire malfunction was a consequence of another ECU failure, possibly affecting the tire pressure monitoring system (TPMS) through an electrical malfunction. Given these violations and Audi Cherry Hill’s failure to act in accordance with consumer protection laws, I request a thorough investigation and appropriate enforcement action. I urge you, please to investigate Audi’s failure to report ECU failures to the NHTSA and whether my issue was part of a larger defect pattern. Thank you

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of discovery. Furthermore, a root cause analysis should have been conducted & its findings reported w/in sixty (60) days. However, I have strong reason to believe that Audi failed to meet these reporting obligations, as I have never been provided with any findings from the investigation, nor have I seen any publicly available reporting on this defect. Key Concerns: • Unexplained ECU Failure: My vehicle’s ECU/Comfort Control Module failed inexplicably despite being only 2yrs old at the time. • Failure to Report to NHTSA: I haven't found record of Audi disclosing this issue to the NHTSA, despite clear requirement to do so. • Root Cause Analysis Not Provided: Audi informed me that analysis was conducted in Germany, but I was repeatedly told that the results were “not yet available.” This raises concerns that the findings may have revealed a broader defect affecting multiple vehicles of the same model/yr. • Potential Safety Risk: If this is not an isolated case, other Audi A5 owners may unknowingly be at risk of ECU failures, which could lead to critical vehicle malfunctions, including loss of control, electrical failures, or immobilization while driving. Given the seriousness of this issue, I urge the NHTSA to investigate Audi’s compliance with 49 CFR 573.6-577.7 & determine if this defect affects a broader range of vehicles. If Audi has indeed failed to report this defect properly, appropriate action be taken for consumer safety

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of discovery. Furthermore, a root cause analysis should have been conducted & its findings reported w/in sixty (60) days. However, I have strong reason to believe that Audi failed to meet these reporting obligations, as I have never been provided with any findings from the investigation, nor have I seen any publicly available reporting on this defect. Key Concerns: • Unexplained ECU Failure: My vehicle’s ECU/Comfort Control Module failed inexplicably despite being only 2yrs old at the time. • Failure to Report to NHTSA: I haven't found record of Audi disclosing this issue to the NHTSA, despite clear requirement to do so. • Root Cause Analysis Not Provided: Audi informed me that analysis was conducted in Germany, but I was repeatedly told that the results were “not yet available.” This raises concerns that the findings may have revealed a broader defect affecting multiple vehicles of the same model/yr. • Potential Safety Risk: If this is not an isolated case, other Audi A5 owners may unknowingly be at risk of ECU failures, which could lead to critical vehicle malfunctions, including loss of control, electrical failures, or immobilization while driving. Given the seriousness of this issue, I urge the NHTSA to investigate Audi’s compliance with 49 CFR 573.6-577.7 & determine if this defect affects a broader range of vehicles. If Audi has indeed failed to report this defect properly, appropriate action be taken for consumer safety

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of discovery. Furthermore, a root cause analysis should have been conducted & its findings reported w/in sixty (60) days. However, I have strong reason to believe that Audi failed to meet these reporting obligations, as I have never been provided with any findings from the investigation, nor have I seen any publicly available reporting on this defect. Key Concerns: • Unexplained ECU Failure: My vehicle’s ECU/Comfort Control Module failed inexplicably despite being only 2yrs old at the time. • Failure to Report to NHTSA: I haven't found record of Audi disclosing this issue to the NHTSA, despite clear requirement to do so. • Root Cause Analysis Not Provided: Audi informed me that analysis was conducted in Germany, but I was repeatedly told that the results were “not yet available.” This raises concerns that the findings may have revealed a broader defect affecting multiple vehicles of the same model/yr. • Potential Safety Risk: If this is not an isolated case, other Audi A5 owners may unknowingly be at risk of ECU failures, which could lead to critical vehicle malfunctions, including loss of control, electrical failures, or immobilization while driving. Given the seriousness of this issue, I urge the NHTSA to investigate Audi’s compliance with 49 CFR 573.6-577.7 & determine if this defect affects a broader range of vehicles. If Audi has indeed failed to report this defect properly, appropriate action be taken for consumer safety

passenger side safety seat belt buckle not fixing properly.

I was driving along the express way when I heard a loud explosion, I look up to see my sunroof exploded and there was glass all over the kids and I. The explosion was so loud I lost control of the car and almost veered off the road. It was terrifying. It happened last year in the winter then happened this year as well. The temperature outside was about 30degrees, and I was driving about 70mph. There were no other cars in front of me at the time. My daughter and I had scratches from the glass on our back

My complaint is that Audi USA refuses to cover my damages and repair cost for the failed AC Evaporator that is covered under their warranty extension # AWA-21-01. Audi has a known issue for A/C Evaporator. The vehicle AC issue was immediately diagnosed by an independent mechanic who only diagnosed the issue and recharged the system until the Audi dealership had availability to inspect and perform the repair. Jim Ellis Audi was told of the issue and how using a sniffer tool the leak was found inside the cabin. Jim Ellis Audi said they would have to run their own diagnostic and if they found the leak that Audi would cover it. They did not find the leak and did not use the sniffer tool and claimed they detected the wrong refrigerant and would recharge it with the correct refrigerant. I had no recourse at this point only knowing my issue was not fixed. I was told that if it happen again to bring it back and they will credit the repair and perform further diagnostics. I felt ignored and opted for a different Audi dealership (Audi Marietta) Almost 6 week later the refrigerant has leaked again and I took the car to Audi Mariette with the same AC issue. The Audi Mariette dealership confirmed the Evaporator failure and performed the repair. I contacted Audi USA requesting a refund for the cost for Eurofed chargers ($298.26) and Jim Ellis Audi charges ($419.84)and was denied claiming the the failure was a result of the wrong refrigerant. I challenge Jim Eillis Audi at the time for the failure to properly diagnose the issue and only performing a band-aid repair of recharging and allowing refrigerant gas to leak into he cabin for a second time. When I asked what was the wrong refrigerant they detected, they could not tell me. I think Jim Ellis dealership is trying to cover their mistake and poor workmanship. Audi USA refuses to escalate my complaint. The fact remains that the evaporator initially failed all cost should be cover by Audi.

Previous recall 19V-547 and 74D9 impacting the passenger air bag turning off even when a passenger is in the vehicle was repaired improperly, and the problem is still happening.

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

Driver's side rear coil spring was broken and both rear spring mounts were corroded. Vehicle did not pass Pennsylvania state inspection. I was not aware of these issue until the inspection - there were no obvious warning signs. Vehicle only has 30,236 miles on it. The vehicle has not been modified, does no towing, does not transport heavy loads, and does not traverse rough terrain or go off-roading. It has never been in an accident. It is parked in a heated garage and is serviced annually. Audi service tech noted they are frequently seeing premature coil spring issues in this model and year of vehicle, but there are no warranty recalls or service bulletins. Both coil springs and both mounts were replaced by service tech at owner's cost.

I was traveling around 7 pm on highway and sunroof shattered unexpectedly. The car ahead ahead of me was two car lengths ahead of me and I’m unsure as to why it shattered, specifically in the center of glass.

Sunroof exploded while driving down the highway. There was no impact from foreign objects and glass breakage shows upward breaks. No injury sustained due to shade being closed.

I am experiencing an oil leak, the car has 49000 miles and Audi has issued a TSB, yet upon my outreach to Audi North they are aware of the issue of leaks developing yet have not offered either warranty extensions or a recall yet.

The contact owns a 2018 Audi A5. The contact stated that while driving at various speeds, the gears unexpectedly shifted. Additionally, on one occasion, the vehicle lost motive power for two full days. The vehicle was later able to restart. No warning lights were illuminated. The vehicle was taken to a local dealer, where the Engine Control Unit (ECU) was replaced; however, the contact stated that the failure recurred. The vehicle also experienced a loss of power steering. Additionally, the contact stated that the vehicle was taken to various other unknown dealers; however, the mechanics were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 16,000.

Malfunctioning sunroof: I was the only vehicle on a flat paved road, partly cloudy skies and 65°. I had issues last summer, where when the sunroof was in the tilted position, it would not close securely. When I exited the vehicle to see what the issue was, I noticed the driver side corner was still in the tilted position, whereas the passenger side corner of the panoramic sunroof, was latched and secured. Causing the glass to warp. After messing with the switch a few times, it finally “popped* alarmingly loud, but closed completely. I informed Audi of this issue the next day, and had them add it to my upcoming service. The sunroof functioned normally up until the appointment. Audi could not get it to reproduce the issue, and during other maintenance like fluid top offs, they greased the track of the sliding roof. Few months later it done it once again then was fine for a few more months, until yesterday 10/02/2022. I got in my car to drive to meet family for my birthday dinner, tilted my sunroof as I do. When I pushed the tilt, it popped loud like it did the first time but opened. I never touched it again. About 12 minutes into driving, I’m on the interstate going 65-70MPH when all the sudden I hear what sounds like a gunshot, followed the downward force of glass shards. The sunroof exploded. Glass projectiles all in my hair, eyes, shirt, and all over the vehicle and my face. Had it not been for having the “autopilot” engaged, I would have unavoidably wrecked. I called Audi this morning and got it into service asap so they could begin repairs. However they don’t want to admit fault to this, and say it should be insurance claim. I can not put into words how terrible that experience was, nor would I ever wish for it to happen to others, as it unfortunately does. Just googling “A5 sunroof exploding” opens cans of worms regarding this issue. Unless Audi will accept fault, this expense is expected to be a $3,000 repair bill. I’m still digging glass out of my skin.

i have a 2018 audi a5 premium plus cabriolet 2D. At 13000 miles all tires were determined to be worn to the point of being unsafe by the audi dealer.they were at 2/32, 3/32.My complaint is against audi for putting a failed type of tire on this new car. This has caused a dangerous condition for this car.This can be verified at the audi in sarasota florida.

Large coolant leak due to faulty plastic thermostat and water pump which can cause overheating, catastrophic engine failure, and fire, putting consumers at risk. The thermostat housing has been replaced by the dealership, but not the water pump, just the water pump seal. There were no warnings prior to the failure, and was only diagnosed after a visual inspection under the vehicle.

On the dark evening of 23 January 2021 a deer from the side of the Ohio Turnpike came onto the edge of my lane of roadway, did a Uturn and kicked the front fascia of my car. I slowed but couldn’t avoid the collision because of NHTSA rule Federal Motor Vehicle Safety Standard (FMVSS) No. 108. I did not see the deer in time to slow further, which would have allowed emergency maneuvers. If I was driving this same car in Europe, or Canada or Japan, I would have Adaptive driving beams on my vehicle. There is often only seconds to act at night, at speed and the glare from oncoming drivers contributes to this lack of safety on American Roads. NHTSA has allowed Tesla to experiment with unproven technologies such as ‘AutoPilot’ on American retail vehicles, with LIDAR/RADAR, cameras, software and now the removal by TESLA of the LIDAR/RADAR functionality, which, allegedly, has resulted in deaths of drivers on US roads. However, NHTSA has been negligent by delaying passage of revisions to FMVSS 108 to allow ADBs on US Roads, a proven safety technology in the EU and around the world, requested by Toyota and MB and other manufacturers in 2013 and since. This is inexcusable on NHTSA part. This either represents incompetence or negligence on NHTSA part, since there has been insufficient regulatory revision in eight years! As a former Emergency Medicine Physician and now Radiologist who has traveled to Canada and the EU, and having cared for patients injured at night in vehicle crashes, as well as being involved in my own that could have been prevented, I can not understand the delay by NHTSA of eight years to complete this approval when the overwhelming evidence proves the technology of ADB not only safe and effective but enhancing safety of all concerned, including pedestrians. Here is a link to the most recent article supporting this proven technology: https://www.msn.com/en-us/autos/news/we-need-to-legalize-adaptive-driving-beams-already-for-safety-s-sake/ar-BB1gUAhR

DRIVING STRAIGHT, ABOUT 60 MPH ON A TWO LANE ROAD, FAR REMOVED FROM ANY OTHER VEHICLES, MY SUNROOF/MOONROOF GLASS EXPLODED. THERE WAS NO PREVIOUS VISIBLE DAMAGE THAT I WAS AWARE OF. NO OTHER VEHICLES AROUND TO HAVE 'KICKED UP' A ROCK OR STONE. EXPLODED WITHOUT WARNING.

WITH THE FRONT PASSANGER SEAT OCCUPIED BY AN ADULT, DISPLAY ON THE DASH RANDAMLY DIPLAYS "PASSANGER AIRBAG OFF" THEN DISPLAYS "PASSANGER AIRBAG ON". DISPLAY SWITCHES BETWEEN THE TWO. THIS HAPPENS WHEN THE CAR IS IN MOTION ON A HIGHWAY OR CITY ROAD DRIVING.

THE ELECTRONIC TRUNK OF MY AUDI A5 FAILED TO STOP CLOSING ONCE IT HIT ME ON THE HEAD. THE HATCH KEPT CLOSING IN UNTIL I WAS ABLE TO MOVE MY BODY OUT OF THE WAY HOWEVER AT THIS POINT THE HATCH ALREADY CAUSED A LACERATION TO MY SKULL WHICH RESULTED IN A VISIT TO THE EMERGENCY ROOM. VEHICLE WAS PARKED AND THE ENGINE WAS ON.

THE ELECTRONIC TRUNK OF MY AUDI A5 FAILED TO STOP CLOSING ONCE IT HIT ME ON THE HEAD. THE HATCH KEPT CLOSING IN UNTIL I WAS ABLE TO MOVE MY BODY OUT OF THE WAY HOWEVER AT THIS POINT THE HATCH ALREADY CAUSED A LACERATION TO MY SKULL WHICH RESULTED IN A VISIT TO THE EMERGENCY ROOM. VEHICLE WAS PARKED AND THE ENGINE WAS ON.

WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING WHEEL CAUSED ME TO SWERVE AT 70MPH. FORTUNATELY TRAFFIC WAS LIGHT THAT DAY AND NO ACCIDENT OCCURRED. DUE TO A DESIGN FLAW, THE VISOR CAN'T SWING ON ITS SUPPORT BAR AS IT SHOULD. AFTER IT BROKE OFF, I HAD TO USE VISE GRIPS TO MAKE IT SWING AT ALL. I THEN TRIED LUBRICATING THE SUPPORT BAR INSIDE THE VISOR WITH WD-40, WHICH DID NOT HELP. HAD I TRIED TO REATTACH THE VISOR WITH GLUE, THE TORQUE ON THE SUPPORT BAR CAUSED BY THE VISOR'S INABILITY TO SWING FREELY ON ITS AXIS SUGGESTS THAT IT WOULD INSTANTLY BREAK OFF AT THE BASE AGAIN. THE PASSENGER SIDE VISOR HAS NOT FALLEN OFF YET, BUT THE SAME DESIGN WILL CAUSE THAT TO HAPPEN EVENTUALLY. THIS VEHICLE HAD A 4 YEAR/50K MILE WARRANTY, BUT I HAD JUST EXCEEDED THE MILEAGE LIMIT SO IT WAS NO LONGER WARRANTED. I NOTIFIED BOTH MY AUDI DEALER AND AUDI USA ABOUT THIS SAFETY ISSUE. AUDI USA SAYS THAT THEY WILL NOT ISSUE A SERVICE ADVISORY OR RECALL, AND WILL NOT COVER THE PRESENT AND FUTURE DAMAGE TO BOTH VISORS. DESPITE THE SUN VISORS BEING NECESSARY SAFETY EQUIPMENT - ESPECIALLY IN FLORIDA - AUDI DENIES ANY CULPABILITY FOR THIS PROBLEM. THERE ARE MANY ANECDOTES ONLINE OF THIS SAME PROBLEM FROM OTHER DRIVERS OF THIS SAME YEAR/MAKE/MODEL/INTERIOR COLOR, AND IT IS NOT UNIQUE TO MY VEHICLE. MORE SPECIFICALLY ALL THE OTHER INCIDENTS ARE HAPPENING TO AUDIS WITH DARK GRAY VISORS LIKE MINE.

WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING WHEEL CAUSED ME TO SWERVE AT 70MPH. FORTUNATELY TRAFFIC WAS LIGHT THAT DAY AND NO ACCIDENT OCCURRED. DUE TO A DESIGN FLAW, THE VISOR CAN'T SWING ON ITS SUPPORT BAR AS IT SHOULD. AFTER IT BROKE OFF, I HAD TO USE VISE GRIPS TO MAKE IT SWING AT ALL. I THEN TRIED LUBRICATING THE SUPPORT BAR INSIDE THE VISOR WITH WD-40, WHICH DID NOT HELP. HAD I TRIED TO REATTACH THE VISOR WITH GLUE, THE TORQUE ON THE SUPPORT BAR CAUSED BY THE VISOR'S INABILITY TO SWING FREELY ON ITS AXIS SUGGESTS THAT IT WOULD INSTANTLY BREAK OFF AT THE BASE AGAIN. THE PASSENGER SIDE VISOR HAS NOT FALLEN OFF YET, BUT THE SAME DESIGN WILL CAUSE THAT TO HAPPEN EVENTUALLY. THIS VEHICLE HAD A 4 YEAR/50K MILE WARRANTY, BUT I HAD JUST EXCEEDED THE MILEAGE LIMIT SO IT WAS NO LONGER WARRANTED. I NOTIFIED BOTH MY AUDI DEALER AND AUDI USA ABOUT THIS SAFETY ISSUE. AUDI USA SAYS THAT THEY WILL NOT ISSUE A SERVICE ADVISORY OR RECALL, AND WILL NOT COVER THE PRESENT AND FUTURE DAMAGE TO BOTH VISORS. DESPITE THE SUN VISORS BEING NECESSARY SAFETY EQUIPMENT - ESPECIALLY IN FLORIDA - AUDI DENIES ANY CULPABILITY FOR THIS PROBLEM. THERE ARE MANY ANECDOTES ONLINE OF THIS SAME PROBLEM FROM OTHER DRIVERS OF THIS SAME YEAR/MAKE/MODEL/INTERIOR COLOR, AND IT IS NOT UNIQUE TO MY VEHICLE. MORE SPECIFICALLY ALL THE OTHER INCIDENTS ARE HAPPENING TO AUDIS WITH DARK GRAY VISORS LIKE MINE.

WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING WHEEL CAUSED ME TO SWERVE AT 70MPH. FORTUNATELY TRAFFIC WAS LIGHT THAT DAY AND NO ACCIDENT OCCURRED. DUE TO A DESIGN FLAW, THE VISOR CAN'T SWING ON ITS SUPPORT BAR AS IT SHOULD. AFTER IT BROKE OFF, I HAD TO USE VISE GRIPS TO MAKE IT SWING AT ALL. I THEN TRIED LUBRICATING THE SUPPORT BAR INSIDE THE VISOR WITH WD-40, WHICH DID NOT HELP. HAD I TRIED TO REATTACH THE VISOR WITH GLUE, THE TORQUE ON THE SUPPORT BAR CAUSED BY THE VISOR'S INABILITY TO SWING FREELY ON ITS AXIS SUGGESTS THAT IT WOULD INSTANTLY BREAK OFF AT THE BASE AGAIN. THE PASSENGER SIDE VISOR HAS NOT FALLEN OFF YET, BUT THE SAME DESIGN WILL CAUSE THAT TO HAPPEN EVENTUALLY. THIS VEHICLE HAD A 4 YEAR/50K MILE WARRANTY, BUT I HAD JUST EXCEEDED THE MILEAGE LIMIT SO IT WAS NO LONGER WARRANTED. I NOTIFIED BOTH MY AUDI DEALER AND AUDI USA ABOUT THIS SAFETY ISSUE. AUDI USA SAYS THAT THEY WILL NOT ISSUE A SERVICE ADVISORY OR RECALL, AND WILL NOT COVER THE PRESENT AND FUTURE DAMAGE TO BOTH VISORS. DESPITE THE SUN VISORS BEING NECESSARY SAFETY EQUIPMENT - ESPECIALLY IN FLORIDA - AUDI DENIES ANY CULPABILITY FOR THIS PROBLEM. THERE ARE MANY ANECDOTES ONLINE OF THIS SAME PROBLEM FROM OTHER DRIVERS OF THIS SAME YEAR/MAKE/MODEL/INTERIOR COLOR, AND IT IS NOT UNIQUE TO MY VEHICLE. MORE SPECIFICALLY ALL THE OTHER INCIDENTS ARE HAPPENING TO AUDIS WITH DARK GRAY VISORS LIKE MINE.

AUDI PRE SENSE, IS THE TECHNOLOGY AUDI USES FOR PREDICTIVE SAFETY. I HAVE EXPERIENCED SEVERAL AUDI PRE SENSE BRAKING MALFUNCTIONS. THE AUDI PRE SENSE IN MY VEHICLE WILL ABRUPTLY & VIOLENTLY COME TO A FULL STOP, WITH NO OBSTRUCTIONS OR HAZARDS ANYWHERE NEAR THE VICINITY OF THE CAR. FIRST OCCURRENCE HAPPENED ON 405 HIGHWAY HEADING NORTH ON SECOND OCCURRENCE HAPPENED ON 24TH ST IN REDMOND, HEADING NORTH ON NOVEMBER 27TH AT APPROXIMATELY 10:30 PM, DRIVING APPROXIMATELY AT 33 MPH..THE ROADS WERE CLEAR NO DRIVERS ANYWHERE IN MY VICINITY. THE ROAD WAS DRY. THE CAR COMES TO A VIOLENT SUDDEN STOP, RED HAZARD TRIANGLE APPEARS ON THE DASHBOARD, THESE TWO THINGS HAPPEN SIMULTANEOUSLY, THE SEATBELT ENGAGES & I'M SLAMMED FORWARD. THE BRAKES EMIT A LOUD GRINDING & CRUNCHING SOUND. IT TAKES SEVERAL SECONDS BEFORE I CAN BEGIN TO DRIVE AGAIN AS THE CAR IS LOCKED UP. THERE WERE NO OBSERVABLE OBSTRUCTIONS IN THE ROAD FOR IT TO MAKE THE CAR EMERGENCY BRAKE. WHEN THIS HAPPENED IT FELT LIKE I HAD HIT SOMEONE/SOMETHING, THAT WAS HOW VIOLENT THE STOP WAS. IT IS TERRIFYING AND DANGEROUS. ONCE I WAS ABLE TO DRIVE AGAIN, MY CAR DID NOT GO OVER ANY HAZARDS OR OBSTRUCTIONS AS THE VEHICLE THINKS THERE WAS, THERE WERE NO OTHER VEHICLES OR PERSONS IN MY VICINITY, THE ROAD WAS SMOOTH AND CLEAR. THE PRE SENSE HAS A MALFUNCTION RESULTING IN A BRAKING RESPONSE FAILURE. I TOOK THE CAR BACK TO AUDI SERVICES AND THEY KEPT THE CAR FOR 1 WEEK, THEY RAN DIAGNOSTICS & SAID THEY COULD NOTHING WRONG. THIS OCCURRENCE HAS HAPPENED 4X BEFORE, 1ST CLAIM NHTSA #11288922 AUDI INSISTS PRE SENSE IS WORKING AS IT WAS DESIGNED & THERE IS NO FLAW. THEY WILL NOT WORK ON THE CAR ANY FURTHER. IF THIS OCCURRED DURING A TIME WHEN TRAFFIC WAS HEAVY IT WOULD HAVE BEEN A GRAVE DANGER TO ME & OTHER PASSENGERS. AUDI IS KNOWINGLY & WILLINGLY SENDING UNSAFE VEHICLES ON THE ROAD.

AUDI PRE SENSE, THE NEW TECHNOLOGY AUDI USES FOR PREDICTIVE SAFETY. I HAVE EXPERIENCED SEVERAL AUDI PRE SENSE BRAKING MALFUNCTIONS. THE AUDI PRE SENSE IN MY VEHICLE WILL ABRUPTLY & VIOLENTLY COME TO A FULL STOP, WITH NO OBSTRUCTIONS OR HAZARDS ANYWHERE NEAR THE VICINITY OF THE CAR. FIRST OCCURRENCE HAPPENED ON 405 HIGHWAY HEADING NORTH ON OCTOBER 27, 2018 AT APPROXIMATELY 11:30 PM, DRIVING APPROXIMATELY 60 MPH. THE ROADS WERE CLEAR NO DRIVERS ANYWHERE IN MY VICINITY. THE ROAD WERE WET FROM HEAVY RAINFALL EARLIER IN THE EVENING. THE CAR COMES TO A VIOLENT SUDDEN STOP, RED HAZARD TRIANGLE APPEARS ON THE DASHBOARD, THESE TWO THINGS HAPPEN SIMULTANEOUSLY, THE SEATBELT ENGAGES & I'M SLAMMED FORWARD. THE BRAKES EMIT A LOUD GRINDING & CRUNCHING SOUND. IT TAKES SEVERAL SECONDS BEFORE I CAN BEGIN TO DRIVE AGAIN AS THE CAR IS LOCKED UP. THERE WERE NO OBSERVABLE OBSTRUCTIONS IN THE ROAD FOR IT TO MAKE THE CAR EMERGENCY BRAKE. WHEN THIS HAPPENED IT FELT LIKE I HAD HIT SOMEONE/SOMETHING, THAT WAS HOW VIOLENT THE STOP WAS. IT IS TERRIFYING AND DANGEROUS. ONCE I WAS ABLE TO DRIVE AGAIN, MY CAR DID NOT GO OVER ANY HAZARDS OR OBSTRUCTIONS AS THE VEHICLE THINKS THERE WAS, THERE WERE NO OTHER VEHICLES OR PERSONS IN MY VICINITY, THE ROAD WAS SMOOTH AND CLEAR. THE PRE SENSE HAS A MALFUNCTION RESULTING IN A BRAKING RESPONSE FAILURE. I TOOK THE CAR TO AUDI SERVICES AND THEY KEPT THE CAR FOR 2 WEEKS, RECALIBRATE & RESET THINGS. I DROVE THE CAR FOR 8 MONTHS WITHOUT INCIDENT ONLY TO HAVE THE SAME THING REPEAT. THIS SAME ISSUE HAS HAPPENED 3 OTHER OCCASIONS WHILE REVERSING. AUDI MAINTAINS THAT PRE SENSE IS WORKING AS IT WAS DESIGNED & THERE IS NO FLAW. THEY WILL NOT WORK ON THE CAR ANY FURTHER. IF THIS HAPPENED DURING A TIME WHERE OTHER VEHICLES WERE AROUND, IT WOULD HAVE BEEN A GRAVE DANGER TO ME & OTHER PASSENGERS. AUDI IS KNOWINGLY & WILLINGLY SENDING UNSAFE VEHICLES ON THE ROAD.

CLICKING AND VIBRATION IN STEERING COLUMN, ESPECIALLY AT LOW SPEEDS

TOP VIEW CAMERA CHANGING TO GRAPHIC MODE ON ITS OWN. (1) THIS IS A SAFETY-RELATED DEFECT DUE TO THE DISTRACTING NATURE OF THE UNPREDICTABILITY OF THE STATE OF THE BACKUP CAMERA, THE COGNITIVELY COMPLEX AND DISTRACTING STEPS NEEDED TO CHANGE TO CAMERA VIEW WHILE BACKING UP, AND THE SAFETY ISSUE CAUSED BY NOT HAVING THE CAMERAS WORK PROPERLY; (2) THIS AFFECTS NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR; AND (3) AUDI HAS ACKNOWLEDGED THIS SAFETY ISSUE BUT HAS REFUSED TO OFFER ANY SOLUTION FOR OVER A YEAR -- AND MORE IMPORTANTLY, HAS CONTINUED TO KNOWINGLY SELL THOUSANDS OF VEHICLES WITH THIS DEFECT, AND HAS MISREPRESENTED THE SAFETY FEATURES OF THESE CARS.

I WAS DRIVING MY NEW 2018 AUDI A5 CABRIOLET (APPROX. 4500 MILES) ON A LOCAL ROAD. THE DRIVER SIDE SUN VISOR WAS IN THE 'DOWN' POSITION WHEN DRIVING THIS MORNING HEADED INTO THE RISING SUN. AS THE SUN SHIFTED FROM IN FRONT OF ME TO MY LEFT SIDE, I RELEASED THE SUN VISOR FROM THE CLIP AND MOVED IT TO THE LEFT SIDE TO BLOCK THE SUN. THE ARM OF THE SUN VISOR, ATTACHED TO THE CAR JUST ABOVE THE WINDSHIELD, BROKE AWAY FROM THAT ATTACHMENT AND FELL INTO MY LAP (SEE ATTACHED PHOTO P3110021). THIS LEFT ME WITH NO PROTECTION FROM THE INTENSE SUNLIGHT, BLINDING ME AS THE CAR TURNED TO THE LEFT WITH THE SUN NOW IN MY EYES. THIS IS THE SECOND TIME THIS HAS HAPPENED, THE FIRST TIME AT ABOUT 1500 MILES ON A NEW VEHICLE (WHICH WAS EVENTUALLY REPAIRED BY THE DEALER, UNDER WARRANTY ' SEE ATTACHED 'SCAN_001'). BOTH TIMES, THE SUN VISOR BROKE AWAY FROM THE VEHICLE (SEE ATTACHED PHOTO P3110020) WHILE TURNING IT TO PROTECT FROM SUNLIGHT ON THE LEFT SIDE OF THE VEHICLE. THE PASSENGER SIDE SUN VISOR ALSO BROKE IN THE SAME MANNER (WHILE MOVING IT TO PROTECT FROM SUN LIGHT ON THE RIGHT SIDE) AT ABOUT 2000 MILES, AND WAS REPAIRED UNDER WARRANTY AT THE SAME TIME AS THE FIRST DRIVER SIDE SUN VISOR (SAME ATTACHMENT REFERRED TO ABOVE). I CONSIDER THIS A SAFETY ISSUE BECAUSE A) IF HEADED INTO THE SUN, THIS IMMEDIATELY REMOVES THE SUN BLOCKING PROTECTION AND COULD RESULT IN SUDDEN BLINDNESS ON THE ROAD AHEAD, AND B) NOT HAVING USE OF THE SUN VISOR COULD ALSO IMPAIR VISION WHILE DRIVING IN A SUNNY ENVIRONMENT, EVEN IF USING SUNGLASSES.

VEHICAL SPEEDS FORWARD WHEN TURNING WHEN STEPPING ON BRAKES.

VEHICAL SPEEDS FORWARD WHEN TURNING WHEN STEPPING ON BRAKES.

VEHICAL SPEEDS FORWARD WHEN TURNING WHEN STEPPING ON BRAKES.

CAR WAS IN PARK WITH EMERGENCY BRAKE LIGHT ON. WHEELS TURNED TO THE RIGHT AND TIGHT TO THE CURB. SOMEHOW THE CAR ROLLED DOWN HILL AND STRUCK A TREE. THE VEHICLE WAS TOTALED. THE POLICE TOOK PICTURES OF THE INTERIOR SHOWING BOTH THE IN PARK LIGHT AND THE EMERGENCY BRAKE LIGHT ON. THERE IS NO LOGICAL EXPLANATION.