Max Mobility/Permobil Smart Drive MX2+ SpeedControl Dial Ref: MX2-3DC use in conjunction with the...
FDA Device Recall #Z-2538-2025 - Class I, August 12, 2025
Recall Summary
| Recall Number | Z-2538-2025 |
| Classification | Class I - Serious risk |
| Date Initiated | August 12, 2025 |
| Status | Ongoing |
| Voluntary | Voluntary: Firm initiated |
Recalling Firm
| Firm | Max Mobility LLC |
| Location | Lebanon, TN |
| Product Type | Devices |
| Quantity | 25,389 units |
Product Description
Max Mobility/Permobil Smart Drive MX2+ SpeedControl Dial Ref: MX2-3DC use in conjunction with the SmartDrive MX2+ Wheelchair Power Assist component.
Reason for Recall
Due to a faulty electrical connection between the speed control Dial and the wheelchair motor, their is a potential for lost of control of the device potentially resulting in minor or major injuries.
Distribution Pattern
US: AK AL AR AZ CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA PR RI SC SD TN TX UT VA VT WA WI WV WY OUS: CAN, NZL, KOR, BMU, GBR, JPN, TWN, AUS, BRA, COL, MEX, ABW, SWE, CHL, ARG, HKG
Lot / Code Information
All Serial Numbers distributed between the dates of April 25, 2022 - July 8, 2025
Other Recalls from Max Mobility LLC
| Recall # | Classification | Product | Date |
|---|---|---|---|
| Z-2540-2025 | Class I | Max Mobility/Permobil Smart Drive MX2+ SpeedCon... | Aug 12, 2025 |
| Z-2539-2025 | Class I | Max Mobility/Permobil Smart Drive MX2+ SpeedCon... | Aug 12, 2025 |
| Z-1116-2025 | Class I | Max Mobility/Permobil Smart Drive MX2+ SpeedCon... | Dec 20, 2024 |
| Z-1117-2025 | Class I | Max Mobility/Permobil Smart Drive MX2+ SpeedCon... | Dec 20, 2024 |
Frequently Asked Questions
Contact your physician immediately if you use an electrical device or implant affected by this recall. For external devices (monitors, pumps), stop using the device and contact the manufacturer for a replacement. For implanted devices (pacemakers, ICDs), your cardiologist will assess whether you need device replacement surgery, the decision depends on how dependent you are on the device and the actual failure rate observed in the field. Do not attempt to repair or modify a recalled electrical medical device yourself. Monitor for any new or unusual symptoms and report them to your doctor.
Class I recalls indicate a reasonable probability of serious adverse health consequences or death from the defect. Class II recalls involve products that may cause temporary or medically reversible adverse health consequences, or where serious consequences are remote. Class III recalls cover products not likely to cause any adverse health consequences, typically involving technical regulatory violations. The classification guides urgency, Class I recalls require immediate action, while Class III may simply involve returning a product or acknowledging a labeling change. Always read the specific recall notice for recommended patient actions.
Report problems with medical devices to the FDA through MedWatch at 1-800-FDA-1088 or online at FDA.gov/safety/medwatch. Healthcare facilities are required by law to report device-related serious injuries and deaths. Patients and consumers can also report voluntarily. Include the device name, manufacturer, model number, and a description of the problem and any patient outcome. Reports from patients and clinicians help the FDA identify emerging safety signals and may trigger investigations that lead to recalls of dangerous devices.
What Should You Do?
Stop using this device if you are affected by this recall. Contact your healthcare provider and the manufacturer immediately for guidance. Report adverse events to FDA MedWatch.