Max Mobility/Permobil Smart Drive MX2+ SpeedControl Dial Ref: MX2-3DCMC use in conjunction with t...

FDA Device Recall #Z-2540-2025 - Class I, August 12, 2025

Recall Summary

Recall Number Z-2540-2025
Classification Class I - Serious risk
Date Initiated August 12, 2025
Status Ongoing
Voluntary Voluntary: Firm initiated

Recalling Firm

Firm Max Mobility LLC
Location Lebanon, TN
Product Type Devices
Quantity 8,413 units

Product Description

Max Mobility/Permobil Smart Drive MX2+ SpeedControl Dial Ref: MX2-3DCMC use in conjunction with the SmartDrive MX2+ Wheelchair Power Assist component.

Reason for Recall

Due to a faulty electrical connection between the speed control Dial and the wheelchair motor, their is a potential for lost of control of the device potentially resulting in minor or major injuries.

Distribution Pattern

US: AK AL AR AZ CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA PR RI SC SD TN TX UT VA VT WA WI WV WY OUS: CAN, NZL, KOR, BMU, GBR, JPN, TWN, AUS, BRA, COL, MEX, ABW, SWE, CHL, ARG, HKG

Lot / Code Information

All Serial Numbers distributed between the dates of April 25, 2022 - July 8, 2025

Other Recalls from Max Mobility LLC

Recall # Classification Product Date
Z-2538-2025 Class I Max Mobility/Permobil Smart Drive MX2+ SpeedCon... Aug 12, 2025
Z-2539-2025 Class I Max Mobility/Permobil Smart Drive MX2+ SpeedCon... Aug 12, 2025
Z-1116-2025 Class I Max Mobility/Permobil Smart Drive MX2+ SpeedCon... Dec 20, 2024
Z-1117-2025 Class I Max Mobility/Permobil Smart Drive MX2+ SpeedCon... Dec 20, 2024

Frequently Asked Questions

Contact your physician immediately if you use an electrical device or implant affected by this recall. For external devices (monitors, pumps), stop using the device and contact the manufacturer for a replacement. For implanted devices (pacemakers, ICDs), your cardiologist will assess whether you need device replacement surgery, the decision depends on how dependent you are on the device and the actual failure rate observed in the field. Do not attempt to repair or modify a recalled electrical medical device yourself. Monitor for any new or unusual symptoms and report them to your doctor.

Class I recalls indicate a reasonable probability of serious adverse health consequences or death from the defect. Class II recalls involve products that may cause temporary or medically reversible adverse health consequences, or where serious consequences are remote. Class III recalls cover products not likely to cause any adverse health consequences, typically involving technical regulatory violations. The classification guides urgency, Class I recalls require immediate action, while Class III may simply involve returning a product or acknowledging a labeling change. Always read the specific recall notice for recommended patient actions.

Report problems with medical devices to the FDA through MedWatch at 1-800-FDA-1088 or online at FDA.gov/safety/medwatch. Healthcare facilities are required by law to report device-related serious injuries and deaths. Patients and consumers can also report voluntarily. Include the device name, manufacturer, model number, and a description of the problem and any patient outcome. Reports from patients and clinicians help the FDA identify emerging safety signals and may trigger investigations that lead to recalls of dangerous devices.

What Should You Do?

Stop using this device if you are affected by this recall. Contact your healthcare provider and the manufacturer immediately for guidance. Report adverse events to FDA MedWatch.