Arial Server Software Versions 11.1.4 through 11.1.6, SKU 54305, in conjunction with the Arial Mo...
FDA Device Recall #Z-0570-2025 — Class II — November 1, 2024
Recall Summary
| Recall Number | Z-0570-2025 |
| Classification | Class II — Moderate risk |
| Date Initiated | November 1, 2024 |
| Status | Ongoing |
| Voluntary | Voluntary: Firm initiated |
Recalling Firm
| Firm | Securitas Healthcare LLC |
| Location | Lincoln, NE |
| Product Type | Devices |
| Quantity | 111 systems |
Product Description
Arial Server Software Versions 11.1.4 through 11.1.6, SKU 54305, in conjunction with the Arial Mobile Application or Arial Care Giver Application
Reason for Recall
Certain software versions will not notify end users of calls initiated by call points with the Arial Emergency and Nurse Call System.
Distribution Pattern
Worldwide distribution - US Nationwide and the countries of Canada, Switzerland.
Lot / Code Information
All Systems using Arial Server Software versions 11.1.4 through 11.1.6 in conjunction with the Arial Mobile Application or Arial Care Giver Application
Other Recalls from Securitas Healthcare LLC
| Recall # | Classification | Product | Date |
|---|---|---|---|
| Z-1032-2026 | Class II | Arial 900 MHz Call Station, Model Number CSK200... | Dec 8, 2025 |
| Z-1031-2026 | Class II | Arial 900 MHz Call Station, Model Number CSK200... | Dec 8, 2025 |
| Z-2417-2024 | Class II | Arial Call Station, Model Numbers CSK200 and CS... | Jun 20, 2024 |
| Z-2418-2024 | Class II | Arial Call Station, Model Numbers CSK200-1069 a... | Jun 20, 2024 |
| Z-1943-2024 | Class II | Arial mobile application, model numbers 54640, ... | Apr 11, 2024 |
Frequently Asked Questions
A software recall means the device's embedded software or firmware has a defect that could affect its performance or safety. Many software recalls are corrected through firmware updates that can be applied without physically replacing the device. For implantable devices, the update may be delivered wirelessly during a routine clinic visit. For external devices, the manufacturer may provide updated software files or replacement units. Contact your healthcare provider to determine whether your specific device and software version are affected and what action is recommended.
Class I recalls indicate a reasonable probability of serious adverse health consequences or death from the defect. Class II recalls involve products that may cause temporary or medically reversible adverse health consequences, or where serious consequences are remote. Class III recalls cover products not likely to cause any adverse health consequences, typically involving technical regulatory violations. The classification guides urgency — Class I recalls require immediate action, while Class III may simply involve returning a product or acknowledging a labeling change. Always read the specific recall notice for recommended patient actions.
Report problems with medical devices to the FDA through MedWatch at 1-800-FDA-1088 or online at FDA.gov/safety/medwatch. Healthcare facilities are required by law to report device-related serious injuries and deaths. Patients and consumers can also report voluntarily. Include the device name, manufacturer, model number, and a description of the problem and any patient outcome. Reports from patients and clinicians help the FDA identify emerging safety signals and may trigger investigations that lead to recalls of dangerous devices.
What Should You Do?
Stop using this device if you are affected by this recall. Contact your healthcare provider and the manufacturer immediately for guidance. Report adverse events to FDA MedWatch.