Arial Call Station, Model Numbers CSK200 and CSK200MR, is a wireless, battery-operated call devic...
FDA Device Recall #Z-2417-2024 — Class II — June 20, 2024
Recall Summary
| Recall Number | Z-2417-2024 |
| Classification | Class II — Moderate risk |
| Date Initiated | June 20, 2024 |
| Status | Ongoing |
| Voluntary | Voluntary: Firm initiated |
Recalling Firm
| Firm | Securitas Healthcare LLC |
| Location | Lincoln, NE |
| Product Type | Devices |
| Quantity | 1268 units |
Product Description
Arial Call Station, Model Numbers CSK200 and CSK200MR, is a wireless, battery-operated call device installed inside resident living areas to allow immediate staff response.
Reason for Recall
There is a risk that alarms will not be received by the Arial Wireless Emergency Call System and premature depletion of the battery.
Distribution Pattern
US: NE, MN, WA, MD, TX, ON, WI, OR, MS, CA, and Canada
Lot / Code Information
All units of the Affected Device Models sold between July 26, 2022 and June 5, 2024
Other Recalls from Securitas Healthcare LLC
| Recall # | Classification | Product | Date |
|---|---|---|---|
| Z-1032-2026 | Class II | Arial 900 MHz Call Station, Model Number CSK200... | Dec 8, 2025 |
| Z-1031-2026 | Class II | Arial 900 MHz Call Station, Model Number CSK200... | Dec 8, 2025 |
| Z-0570-2025 | Class II | Arial Server Software Versions 11.1.4 through 1... | Nov 1, 2024 |
| Z-2418-2024 | Class II | Arial Call Station, Model Numbers CSK200-1069 a... | Jun 20, 2024 |
| Z-1943-2024 | Class II | Arial mobile application, model numbers 54640, ... | Apr 11, 2024 |
Frequently Asked Questions
Contact your physician immediately if you use an electrical device or implant affected by this recall. For external devices (monitors, pumps), stop using the device and contact the manufacturer for a replacement. For implanted devices (pacemakers, ICDs), your cardiologist will assess whether you need device replacement surgery — the decision depends on how dependent you are on the device and the actual failure rate observed in the field. Do not attempt to repair or modify a recalled electrical medical device yourself. Monitor for any new or unusual symptoms and report them to your doctor.
Class I recalls indicate a reasonable probability of serious adverse health consequences or death from the defect. Class II recalls involve products that may cause temporary or medically reversible adverse health consequences, or where serious consequences are remote. Class III recalls cover products not likely to cause any adverse health consequences, typically involving technical regulatory violations. The classification guides urgency — Class I recalls require immediate action, while Class III may simply involve returning a product or acknowledging a labeling change. Always read the specific recall notice for recommended patient actions.
Report problems with medical devices to the FDA through MedWatch at 1-800-FDA-1088 or online at FDA.gov/safety/medwatch. Healthcare facilities are required by law to report device-related serious injuries and deaths. Patients and consumers can also report voluntarily. Include the device name, manufacturer, model number, and a description of the problem and any patient outcome. Reports from patients and clinicians help the FDA identify emerging safety signals and may trigger investigations that lead to recalls of dangerous devices.
What Should You Do?
Stop using this device if you are affected by this recall. Contact your healthcare provider and the manufacturer immediately for guidance. Report adverse events to FDA MedWatch.