Arial mobile application, model numbers 54640, 54630, and 54630-SMA, that utilizes Apple iOS 17....

FDA Device Recall #Z-1943-2024 — Class II — April 11, 2024

Recall Summary

Recall Number Z-1943-2024
Classification Class II — Moderate risk
Date Initiated April 11, 2024
Status Ongoing
Voluntary Voluntary: Firm initiated

Recalling Firm

Firm Securitas Healthcare LLC
Location Lincoln, NE
Product Type Devices
Quantity 661 sites with mobile application user licenses

Product Description

Arial mobile application, model numbers 54640, 54630, and 54630-SMA, that utilizes Apple iOS 17.4 and Apple iOS 17.5, a component of the Arial Emergency and Nurse Call System.

Reason for Recall

The Arial Mobile Application utilizing Apple iOS 17.4 and iOS 17.5 is frequently restarting causing the app to receive alerts for all pending alarm notifications and other events when the app restarts, experience difficulty in placing and maintaining staff-to-staff phone calls, and frequently appears offline while the app restarts.

Distribution Pattern

Worldwide distribution - US Nationwide and the countries of Australia, Canada, England, Hong Kong, France, Qatar, and Spain.

Lot / Code Information

Arial Mobile v11.0.0 UDI: (01)00840948100963(10)1100.

Other Recalls from Securitas Healthcare LLC

Recall # Classification Product Date
Z-1032-2026 Class II Arial 900 MHz Call Station, Model Number CSK200... Dec 8, 2025
Z-1031-2026 Class II Arial 900 MHz Call Station, Model Number CSK200... Dec 8, 2025
Z-0570-2025 Class II Arial Server Software Versions 11.1.4 through 1... Nov 1, 2024
Z-2417-2024 Class II Arial Call Station, Model Numbers CSK200 and CS... Jun 20, 2024
Z-2418-2024 Class II Arial Call Station, Model Numbers CSK200-1069 a... Jun 20, 2024

Frequently Asked Questions

Contact your healthcare provider and the device manufacturer immediately. Check whether your specific model number and lot number are included in the recall scope. For external devices, stop using the affected product and arrange a replacement. For implanted devices, do not panic — removal is typically not required unless the risk assessment clearly indicates it. Your physician will guide you based on your individual clinical situation and the FDA's recommended actions. Report any adverse effects you may have experienced to FDA MedWatch at 1-800-FDA-1088.

Class I recalls indicate a reasonable probability of serious adverse health consequences or death from the defect. Class II recalls involve products that may cause temporary or medically reversible adverse health consequences, or where serious consequences are remote. Class III recalls cover products not likely to cause any adverse health consequences, typically involving technical regulatory violations. The classification guides urgency — Class I recalls require immediate action, while Class III may simply involve returning a product or acknowledging a labeling change. Always read the specific recall notice for recommended patient actions.

Report problems with medical devices to the FDA through MedWatch at 1-800-FDA-1088 or online at FDA.gov/safety/medwatch. Healthcare facilities are required by law to report device-related serious injuries and deaths. Patients and consumers can also report voluntarily. Include the device name, manufacturer, model number, and a description of the problem and any patient outcome. Reports from patients and clinicians help the FDA identify emerging safety signals and may trigger investigations that lead to recalls of dangerous devices.

What Should You Do?

Stop using this device if you are affected by this recall. Contact your healthcare provider and the manufacturer immediately for guidance. Report adverse events to FDA MedWatch.