iConnect Access used with Ortho PACS software provides medical specialists with access to diagnos...

FDA Device Recall #Z-2532-2016 — Class II — January 30, 2016

Recall Summary

Recall Number Z-2532-2016
Classification Class II — Moderate risk
Date Initiated January 30, 2016
Status Terminated
Voluntary Voluntary: Firm initiated

Recalling Firm

Firm Merge Healthcare, Inc.
Location Hartland, WI
Product Type Devices
Quantity 146 sites may have the affected version for both products

Product Description

iConnect Access used with Ortho PACS software provides medical specialists with access to diagnostic quality images, reports, and various types of patient data over conventional TCP/IP (e.g., internet) networks.

Reason for Recall

Studies that are viewed in iConnect Access that originate on Merge PACS / Ortho PACS may not display the correct current patient demographics if there has been a PDE (Patient / Study Demographic Edit) performed after the images were ingested in PACS.

Distribution Pattern

Distribution was made to medical facilities nationwide and to one foreign medical facility in New Zealand. There was no military or government distribution.

Lot / Code Information

iConnect Access V4.0 or earlier with any version of Ortho PACS and iConnect Access V4.1 with Ortho PACS V5.1.2 and earlier.

Other Recalls from Merge Healthcare, Inc.

Recall # Classification Product Date
Z-2518-2025 Class II Merge Hemo, Model RCSV2, Model/Catalog Number 9... Aug 11, 2025
Z-1399-2025 Class II VERICIS, Merge Cardio, Model/Catalog Number: Ve... Feb 19, 2025
Z-1402-2025 Class II Merge Cardio, Model/Catalog Number: Version 12.... Feb 19, 2025
Z-1400-2025 Class II VERICIS, Merge Cardio, Model/Catalog Number: Ve... Feb 19, 2025
Z-1398-2025 Class II VERICIS, Merge Cardio, Model/Catalog Number: Ve... Feb 19, 2025

Frequently Asked Questions

Contact your healthcare provider and the device manufacturer immediately. Check whether your specific model number and lot number are included in the recall scope. For external devices, stop using the affected product and arrange a replacement. For implanted devices, do not panic — removal is typically not required unless the risk assessment clearly indicates it. Your physician will guide you based on your individual clinical situation and the FDA's recommended actions. Report any adverse effects you may have experienced to FDA MedWatch at 1-800-FDA-1088.

Class I recalls indicate a reasonable probability of serious adverse health consequences or death from the defect. Class II recalls involve products that may cause temporary or medically reversible adverse health consequences, or where serious consequences are remote. Class III recalls cover products not likely to cause any adverse health consequences, typically involving technical regulatory violations. The classification guides urgency — Class I recalls require immediate action, while Class III may simply involve returning a product or acknowledging a labeling change. Always read the specific recall notice for recommended patient actions.

Report problems with medical devices to the FDA through MedWatch at 1-800-FDA-1088 or online at FDA.gov/safety/medwatch. Healthcare facilities are required by law to report device-related serious injuries and deaths. Patients and consumers can also report voluntarily. Include the device name, manufacturer, model number, and a description of the problem and any patient outcome. Reports from patients and clinicians help the FDA identify emerging safety signals and may trigger investigations that lead to recalls of dangerous devices.

What Should You Do?

Stop using this device if you are affected by this recall. Contact your healthcare provider and the manufacturer immediately for guidance. Report adverse events to FDA MedWatch.