Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,762 complaints for WINNEBAGO
Incident date: Jun 29, 2023
There is a CSP 13N02 regading an issue my vehicle currently experincing and is at the dealer for repairs. Im being told Ford issued this CSP for customers with the 2010-2014 Ford Edge but his VIN was not included. I'm being quoted out of pocket almost 2 grand for this repair. My Break pedal goes all the way down to the floor bed having to put a lot of effort in stopping the vehicle. Per the CSP 1... Read more
Incident date: Feb 14, 2024
The contact owns a 2014 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
WINNEBAGO
MICRO MINNIE
(2024) - POWER TRAIN
Feb 9, 2024
Incident date: Feb 7, 2024
The contact owns a 2017 Ford Fiesta. The contact stated that upon attempting to reverse the vehicle, the vehicle failed to reverse as intended. The transmission warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified ... Read more
Incident date: Feb 8, 2024
Warning lights kept cycling thru and dinging every half second. Took it to dealer and it is a faulty front camera in the windshield. They said they see it all the time and immediately diagnosed it. Said it is a faulty design and costs ~$1,700.
Incident date: Dec 1, 2022
Vehicle stalls on the highway during longer drive times up to 3 hours. Gas pedal stops working and all dashboard warning lights illuminate. Engine will not restart for several hours but after being towed and some sort of rest period restarts with no issues. Same problem happened on 3 separate occasions. Dealer was unable to recreate or diagnose any issues
Incident date: Dec 1, 2022
High beams no longer work on the front lights.
Incident date: Jan 25, 2024
brakes grip and pause, jerking the car while braking.
Incident date: Nov 30, 2023
I bought my first brand new 2023 Nissan Rogue SV Oct 29th 2022. I noticed a weird acceleration at times. Nissan said nothing wrong. Then I believe in spring time.. maybe April that I started noticing my garage smell of gas, the inside of car smells like gas. Nissan fixes it and said part is on backorder but they were going to use a temporary fix that may or may not hold up. October 30 2023 I broug... Read more
Incident date: Oct 9, 2023
After purchasing a brand new chevrolet malibu, about 4 months into droving it; the check engine light illuminated and the next day, an error message of “engine power is reduced” was displaying on the dash. The vehicle was turned over to the dealership and two different sensors were replaced. After a day of having the vehicle back after repairs, the check engine light illuminated again. I retur... Read more
Incident date: Jan 1, 2022
1.Air bag-control module :P&A RCM failed. 2.control module not working that's mean upon impact the sensors will send the signal to the control module ,but the module will not be able to initiate the deployment of the airbags,putting the passengers of the vehicles at risk. 3.yes the component been inspected by ford dealership . 4.yes airbag lamp is on. a month ago the lamp is on.
WINNEBAGO
ADVENTURER
(2021) - STRUCTURE:INTERIOR PANELS:DASHBOARD
Oct 30, 2023
Incident date: Jul 25, 2023
The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was sticky, with a reflection on the windshield, which affected the visibility of the roadway. The vehicle was taken to the dealer, where the dashboard was replaced under Toyota Campaign Number: ZE6; however, the failure persisted. The dealer was contacted and notified the manufacturer, who informed the contact that the ca... Read more
WINNEBAGO
ADVENTURER
(2021) - UNKNOWN OR OTHER
Oct 30, 2023
Incident date: Jul 25, 2023
My fuel tank cover would not open. Car was under warranty so MB was able to replace the motor of the fuel cap release. Problem, there is no manual release for the fuel cap so if you are low on fuel and need to fill up, you would be stranded. They need a manual release for the fuel cap for safety.
Incident date: Sep 9, 2023
The contact owns a 2018 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exper... Read more
Incident date: Aug 22, 2023
The rear frame brace of my Honda element is rusted. Same exact situation as the recalls on 2007-2011 Honda CRV
Incident date: Jun 23, 2023
5.7 hemi exhaust manifold heat shield bolt break off because the manifold warps with heat. This can cause the manifold to leak after a while. And make a nocking nose the dealer said it a know problem and flew with the 5.7hemi between 70000 to 100000
Incident date: Oct 6, 2023
In October of 2021, my truck indicated an issue with the ABS System and the EBS System. Those two alarms would frequently go off randomly while driving, and also the cruise control would not operate during this state of alarm. It was fixed immediately by a RAM dealership; they replaced the HCU module (hydraulic control unit): part #68143491AA. Almost two years later, in September of 2023, the e... Read more
Incident date: Oct 9, 2023
The power train may be defective. The auto shut off on the vehicle completely shuts off when you stopped at a red light. The entire vehicle restarts, and then 12 lights appear on the dashboard. The car starts shaking sometimes when it's being driven. The vehicle is currently being looked at, at the dealership. I was told that the diagnostics is reading 19 codes and misfires.
Incident date: Oct 9, 2023
The brakes become very hard to engage while at a low speed, consistently in traffic and the car rider line at school. It has caused me to almost hit cars in front of me and people walking between cars. To me, it feels like the brakes are sticking and not releasing fully when I release the pedal to recoil and as if a line is going to be filled with pressurized air to work again and it is not able t... Read more
Incident date: Oct 9, 2023
My interior door handle cannot unlock the door. As I pull on the interior door handle, the door lock pin would come up partially, but it doesn’t unlock or open the door. I tried multiple pulls, because this car required two pulls to unlock.
Incident date: Oct 6, 2023
Vehicle is making a humming noise while the car is off. Both the brake light and ABS lights are on. Based on year, make and model, vehicle is one of the cars included in: nhtsa ID-23V-652000, however VIN does not show an active recall. Repairs will have to come out of pocket since there is not a recall by VIN, even though vehicle is having the same symptoms as recall aforementioned.
Incident date: Oct 2, 2023
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, a message indicating that the engine was overheating was displayed. The vehicle was taken to an independent mechanic, who informed the contact that the coolant level was low. The mechanic flushed the coolant. However, the vehicle failed to start two days later. The vehicle was towed to another independent m... Read more
Incident date: Oct 2, 2023
I have filed previously regarding this 23v-411; my trucks crank position sensor broke on a highway, almost accident. Tower in to a repair shop. Finally got replacement sensor. Spent 6 weeks trying to download correct data. It runs ok but still not 100%. I submitted the billing to dodge - Chrysler for reimbursement they denied it. Saying repair has not been determined yet. So I’m driving my truck... Read more
Incident date: Aug 4, 2023
Rear windshield shattered without impact from rock or other foreign object. Car was parked in a lot for 1 hour in the shade after driving for 20 minutes. Rear defroster was used 3.5 hours before incident for approximately 10 minutes. Glass shattered inside trunk and onto pavement of parking lot, which is used by a daycare [XXXXXXXXXX]; daycare providers were extremely concerned for children's safe... Read more
Incident date: May 27, 2023
The contact owns a 2023 Cadillac Lyriq. The contact stated while driving 30 MPH, the surround vision feature failed to detect nearby objects. The contact stated that the Autonomous Self Driving warning and the Forward Collision Avoidance Adaptive Cruise Control warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaire... Read more
Incident date: May 27, 2023
Vehicle lost power steering and acceleration in the middle of a busy intersection
Incident date: Mar 24, 2023
My truck stalled and died while entering an intersection. I was nearly broadsided by another vehicle. We both could have been KILLED. This is completely UNACCEPTABLE. Ford is well aware issue and has issued a TSB about it to their dealers. It is called a FUSE 27 in the Ford f150’s and it causes IMMEDIATE LOSS of power and potentially control. The power steering and brakes are effected. Someone i... Read more
Incident date: Sep 3, 2023
The cover of front headlights are all foggy. This makes it difficult to see at night and does not put out the light like it use to. This is on both headlights and the vehicle is under 9 years old and kept in the garage. There are several posts like this with same issue for the 2015 Acura RDX. This is a material flaw and should be recalled. Issue started happening in 2019.
Incident date: Sep 3, 2023
The contact owns a 2017 GMC Acadia The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made awa... Read more
Incident date: Aug 27, 2023
When using the propane stove, the range hood fan does NOT vent to the outside causing carbon monoxide levels to rise to dangerous levels. Manufacturer installed range hood fan recirculates the air through a charcoal filter. This does not remove the CO from the air. This is true even if windows and door vents are open. An exhaust fan to the outside reduces the level of CO to a safe range.
WINNEBAGO
MICRO MINNIE
(2022) - POWER TRAIN:AXLE ASSEMBLY
Sep 5, 2023
Incident date: Sep 5, 2023
The contact owned a 2021 Infiniti QX50. The contact stated that while driving at 25 MPH, he collided with another vehicle on the rear driver's side of the vehicle. As a result, the vehicle was thrust off the roadway, coming to a complete stop after colliding with a pole, and the front passenger side wheel disconnected from the axle. The air bags were deployed. A police report was filed, and injuri... Read more
Crash
1 injured
Incident date: Aug 2, 2023
While on a 65 mph enforced highway, cruise control was turned on via the button on the steering wheel. The digital cruise control set itself at 110 mph and the vehicle began to accelerate to match the speed. Aside from turning on the cruise control, no other buttons on the steering wheel were pushed. The car’s cruise control feature had previously been set at 70 mph to match current conditions... Read more
Incident date: Aug 2, 2023
The computer component surged, and the vehicle is available for inspection. The vehicle brake function is lost. Stepping on the brake paddle did not apply brake. Brake function was disabled by the computer. I took the vehicle to dealer, they said it was a component that has high resistance that cause it. But not sure why it has high resistance at that time and the resistance is gone after driver... Read more
Incident date: Aug 7, 2023
The contact owns a 2015 Ford Focus. The contact stated while driving 30 MPH, the vehicle hesitated while attempting to accelerate and then stalled and lost motive power. No warning light was illuminated. The contact replaced the battery and drove back to the residence; however, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer to be diagnosed.... Read more
Incident date: Sep 17, 2022
The vehicles steering wheel makes a clunking sound and there is a lot of play in it. It makes noise from left to right and vibrates at higher speeds. I have to drive with both hands gripping the wheel to hold it steady. I drive on the freeway at least once a week to visit my son and grandkids and now to nervous to drive it as it’s an hour drive. I am a senior and cannot afford to pay out of po... Read more
Incident date: Aug 14, 2023
My vehicle was in 2 MAJOR wrecks. One in dec 2021, where I t boned someone who turned in front of me at a green light. $19k in damages. Should have totaled it. But how in the hell the air bags didn’t go off is amazing. Bc my chest hit the steering wheel so hard i had to be treated for it. Not only that but the wreck destroyed my lower vertebrae. After it took the shop 6 months to fix and taken ... Read more
Crash
2 injured
WINNEBAGO
TRAVATO
(2023) - EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT:STAND
Aug 28, 2023
Incident date: Aug 14, 2023
The contact owns a 2015 Honda Pilot. The contact stated that while changing the passenger’s side front wheel, the factory jack sold originally with the vehicle failed to lift the vehicle high enough to allow the contact to remove the wheel. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was appro... Read more
Incident date: Aug 22, 2023
Power Steering not activating immediately at ignition start. It takes 2-3 minutes. It was a few seconds at first, now it has become longer.
Incident date: Aug 15, 2023
The rear passenger back door latch is out. Has to be replaced because door will not shut an my toddler almost feel out but I caught him.
WINNEBAGO
MICRO MINNIE
(2022) - ENGINE
Aug 21, 2023
Incident date: Aug 7, 2023
The contact owns a 2018 Ford Edge. The contact stated that the vehicle failed to start up after several attempts, with the check engine warning light illuminated. The contact took the vehicle to an independent mechanic where the spark plugs and ignition coil packs were replaced; however, the failure persisted. The contact stated that the vehicle would lose motive power while driving at various spe... Read more
Incident date: Jan 18, 2023
I believe the autopilot and cruise control systems are affected. On 6-8 occasions, the cameras have picked up a non- existent hazard along the road causing the cruise control to disengage, rapidly slowing the car approximately 20 MPH in about 3 seconds. This has occurred on highways and freeways at speeds of 65-75 MPH. If there had been another vehicle traveling close behind, an accident would lik... Read more
Incident date: Jan 18, 2023
Brakes totally fail - only occasionally No accidents yet. 2019 Transit 350 XLT, EcoBoost engine. I bought it used: ~ 2 years old, 16K miles. While driving at various speeds: I push down on the brake pedal – and absolutely nothing happens. Pedal goes completely to the floor. Van does not slow down at all. I have flown thru stop signs. Nearly rear-ended a semi. Weird part: This only happens ... Read more
Incident date: Nov 1, 2022
The contact owns a 2014 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the steering wheel stiffened, and the vehicle was difficult to maneuver. After restarting the vehicle, the failure persisted. The EPS warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the EPS module. The vehicle was not repaired. After inve... Read more
Incident date: Apr 30, 2022
REAR MAIN SEAL, ISSUE CAUSES THE OIL PRESSURE TO FAIL. IF NOT STOPPED IMMEDIATELY, THE ENGINE BLOCK BLOWS AND DESTROYS THE ENGINE. THIS IS A KNOWN PROBLEM WITH THE 2017 EQUINOX, BUT HAS NOT BEEN RECALLED YET
WINNEBAGO
MICRO MINNIE
(2021) - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Aug 13, 2023
Incident date: Jul 14, 2023
Every single time I go for an oil change, my oil is empty, even though I go early. One time I went to my place and they refused to do in oil change because it is dry and I had to go buy oil and put it in before they would change it. This car burns oil quicker than I burn gas. I’m very concerned because there were a couple times where there was no oil and I now stop in mid oil change for top ... Read more
Incident date: Sep 1, 2021
REGARDING: 2015 FORD F150 WITH 20,000 ORIGINAL MILES ON IT. -Made 1st report with NHTSA.gov as well as Ford.com back in June 2023 about the vehicle throwing codes for anti-lock brake system and communication loss of ECM/PCM. As well as, the system NOT ALLOWING the brand new battery to ever be fully charged. -Upon 1st reporting these issues, the vehicle was placed into the "Friendly Ford" service... Read more
Incident date: Jun 28, 2023
The contact owns a 2014 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the air bag warning light was illuminated... Read more
Incident date: Jun 28, 2023
Steering wheel is sticking or failing at highway speeds making steering corrections difficult. Seems more problematic on hotter days also noticed sticking when making turns at speeds greater than 35 mph can be hard to replicate but when it occurs oversteering easily occurs mechanic has no options other than replacing entire power steering system. Is dangerous especially when I over corrected for t... Read more
Incident date: Apr 21, 2023
The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment, and the vehicle lost motive power. After restarting the vehicle, the vehicle seemed to return to normal functionality. The contact stated that the failure had become more frequent over the past two years. The contact stated that during ... Read more
Incident date: Jul 27, 2023
A knocking noise from the engine that increases in frequency as the engine rpm increases. Reduced power and/or hesitation and vibration. Illumination of the “check engine” light in the instrument cluster. Illumination of the “engine oil pressure” warning lamp. My car will drive up to maybe 37mph and then the engine will seize up and go into safety mode and it becomes inoperable. THIS is a... Read more
Incident date: Jun 26, 2023
The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment, and the vehicle lost motive power. After restarting the vehicle, the vehicle seemed to return to normal functionality. The contact stated that the failure had become more frequent over the past two years. The contact stated that during ... Read more