Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 1,762 complaints for WINNEBAGO

Incident date: Mar 2, 2002

WHILE DRIVING IN HIGH GUST OF WIND ROOF OF VEHICLE DETACHED AT SEAMS AND RIPPED OFF ON DRIVER'S SIDE. LOST INSULATION IN TOP OF VEHICLE. DEALER CONTACTED. *AK

Incident date: Feb 24, 2002

DRIVING DOWN THE ROAD AT 60 MPH, THE BUNK WINDOW OVER CAB SHATTERED AND BROKE OUT. WE ARE NOT SURE IF ANYTHING HIT IT OR NOT. AFTER CONTACTING THE MANUFACTURER WE WERE TOLD THIS WINDOW DOES NOT REQUIRE SAFETY GLASS IN IT. WE FEEL VERY LUCKY THAT WE HAD THE CURTAIN CLOSED AS THIS STOPPED MOST OF THE FLYING GLASS. WE FEEL IF THE CURTAIN WOULD HAVE BEEN OPEN THERE WOULD HAVE BEEN SERIOUS INJURIES... Read more

CONSUMER STATES THAT WHEN THE CRUISE CONTROL ACTUATES THE THROTTLE, THE ONE LEVER DESIGN THAT FORCES THE THROTTLE CABLE TO MOVE ALSO IS THE CULPRIT, THE CRUISE CABLE PULLS THE LEVER, THE THROTTLE CABLE BENDS OR KINKS INSTEAD OF SLIDING INTO IT'S SHEATH AND PUSHING THE THROTTLE PEDAL DOWN CAUSING THE THROTTLE CABLE TO BREAK. *TT

Incident date: Jul 31, 1999

WHILE DRIVING AT THE SPEED ESTIMATED AROUND 40 MPH THE MOTOR HOME HIT A TREE CAUSED TWO FATALITIES AND ONE NECK INJURY. THIS CASE WAS TRIED IN CIVIL DISTRICT COURT, THE VERDICT OF GUILTY WAS DECIDED ON OCTOBER 26, 2001 AGAINST WHILE DRIVING AT THE SPEED ESTIMATED AROUND 40 MPH THE MOTOR HOME HIT A TREE CAUSED TWO FATALITIES AND ONE NECK INJURY. THIS CASE WAS TRIED IN CIVIL DISTRICT COURT; THE VERD... Read more

1 injured 2 deaths

Incident date: Sep 30, 2001

WHILE DRIVING 20MPH FUEL LINE SEPARATED AT CONNECTION. DEALER CONTACTED.*AK

Incident date: Jan 1, 2002

RECREATION VEHICLE'S FLOOR IS TOO SOFT AND NOT VERY STURDY. HAS TOO MUCH GIVE IN IT. MANUFACTURER HAS BEEN CONTACTED.*AK THE CONSUMER BELIEVES THE FLOOR PROBLEM WAS CAUSED BY POOR DESIGN OR POOR WORKMANSHIP. THE CONSUMER CONTACTS THE SERVICE DEPARTMENT AND TOLD HIM THAT THE WARRANTY HAS EXPIRED. *YH

Incident date: Dec 29, 2001

FRONT PASSENGER DOOR ASSEMBLY ON RIGHT SIDE OF VEHICLE WAS WARPED AT TIME OF PURCHASE. DEALER STATED THAT A NEW DOOR WOULD BE ORDERED FROM WINNEBAGO AFTER POINT OF SALE. DOOR FLEW OPEN WHILE DRIVING, EVEN THOUGH DOOR WAS SECURED BEFORE STARTING VEHICLE. DOOR WOULD NOT LOCK AND SECURE EXCEPT BY USING DEADBOLT ASEMBLY. DOOR OPENED REPEATLY WITH SLIGHTEST HAND PRESSURE.*AK

Incident date: Jan 1, 2001

SLIDE OUTS ON THE MOTOR WILL AT TIMES AUTOMATICALLY SLIDE OUT. THIS PROBLEM CAN OCCUR AT ANYTIME. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK *SLC

WHILE DRIVING AT ANY SPEEDS HYDRAULIC JACK WILL AUTOMATICALLY START TO LOWER ITSELF, SETTING OFF A TINY ALARM NOTIFYING CONSUMER OF WHAT WAS GOING ON.*AK

PARKING BRAKES DOESN'T HOLD AS GOOD AS IT SHOULD, ADVISE R&R TRANS BRAKE & INSPECTED, ADJUST TRANS BRAKE SHOES, EMERGENCY BRAKE CABLE & AUTO PARK CABLE.

WHEN THE CRUISE CONTROL ACTUATES THE THROTTLE, THE ONE LEVER FORCES THE THROTTLE CABLE TO MOVE ALSO AND CONSUMER BELIEVES THAT THIS IS THE PROBLEM, CONSUMER STATES THE THROTTLE CABLE IS THE WRONG DESIGN TO HANDLE THIS KIND OF FUNCTION, WHEN THE CRUISE CABLE PULLS THE LEVER, THE THROTTLE CABLE BENDS OR KINKS INSTEAD OF SLIDING INTO ITS SHEATH AND PUSHING THE THROTTLE PEDAL DOWN, CONSUMER STATES THE... Read more

CONSUMER STATES EVERYTIME RV HIT A BUMP OR CRACK ON THE INTERSTATE, THERE WAS A METAL TO METAL NOISE, RV WAS TAKEN INTO SHOP AND CONSUMER WAS INFORMED THAT THE AIR RIDE COMPRESSOR WAS BAD AND EVENTUALLY IT WAS REPLACED, ALSO THE RV WOULD SWAY FROM SIDE TO SIDE AND REPLACING THE SIR RIDE COMPRESSOR DID NOT CEASE THE NOISE OR THE SWAYING, CONSUMER WAS THEN INFORMED THAT THE AIR RIDER/SPRING SYSTEM W... Read more

CONSUMER STATES WHEN RV IS IN THE MOUNTAINS IT WILL NOT SHIFT INTO REVERSE.*JB

CONSUMER STATES CENTRAL HEAT WILL NOT COME ON, DUE TO THE DASH AIR BLOWING OUT THE FUSE, DEALER REPLACED THE DASH COVER AND PLASTIC VENTS, AS WELL AS THE FAN MOTOR.*JB

THERE WAS A RECALL ON THE ENGINE OF THIS MOTOR HOME, THE DEALER WENT OUT OF BUSINESS. *YD

WHEN THE CRUISE CABLE PULLS THE LEVER, THE THROTTLE CABLE BENDS OR KINKS INSTEAD OF SLIDING INTO ITS SHEATH AND PUSHING THE THROTTLE DOWN, THE CONSUMER BELIEVES THAT THE DESIGN IS NOT CORRECT FOR A PUSH DUTY APPLICATION WHICH RESULTS IN THE CABLE BREAKING (GM PART NUMBER 15996316). NLM

Incident date: Apr 10, 1999

TWO TIRES BLEWOUT WITHIN A TWO MONTHS PERIOD, BOTH BLOWOUTS OCCURED ON THE INNER SIDEWALL OF THE INSIDE RIGHT REAR TIRE, THE TIRE TREAD WAS UNDAMAGED BUT A HOLE WAS BLOWN IN THE SIDEWALL OF THE TIRE (GOODYEAR G159 UNISTEEL TIRE SIZE 245/70R19.5, LOAD RANGE F) *YH

Incident date: Mar 15, 2001

WIFE, DONNA WAS DRIVING. TWO CONSECUTIVE LIT STOPSIGNALS/ BRAKES FAILED WHEN SHE "STOOD" ON THE BRAKE. FIRST SIGNAL NOT TOO SERIOUS, BUT SECOND SIGNAL MOTORHOME WAS TOTALED OUT. ALL BRAKES SEEMED TO TEST OUT OK EXCEPT AT THE TWO CONSECUTIVE SIGNALS. THIS IS A BRAKING PROBLEM AND MOST LIKELY A COMBINATION WITH ABS. WE KNOW THIS IS SOMEWHAT COMMON BECAUSE OTHERS HAVE TOLD OF THEIR EXPERIENC... Read more

Crash 8 injured

Incident date: Mar 15, 2001

Crash 8 injured

Incident date: Jun 22, 2001

AFTER REPAIR, TALKED TO FORD MOTOR COMPANY DIVISION AND WAS INFORMED THERE IS NO RECALL ON THIS FRAME. THERE IS A RECALL OUT TO CHECK GREASE IN BEARINGS AND THREE MORE RECALLS. FORD STATES THERE ARE NO RECALLS ON THIS MOTORHOME. THERE IS A VIBRATION IN COACH WHICH WAS NOT THERE BEFORE. FORD DID NOT PAY FOR TOW AND REPLACEMENT OF R. FRONT BEARING.

Incident date: Jun 7, 2001

FRONT GLASS PANEL ABOUT THE DRIVER CAB EXPLODED SCATTERING GLASS PIECES THROUGH OUT THE INTERIOR OF THE VEHICLE. REPLACED THE GLASS. THE GLASS WAS 1/8" TEMPERRED

SUPPORTING CHASSIS FRAME REVEALED A CONDITION WHEREBY THE MANUFACTURER HAS CUT-OUT A PROT OF THE STRUCTURAL CROSS MEMBER SPANNING BETWEEN THE TWO MAINFRAME MEMBER. THE CUT FRAM IS 3" WIDE X 4" DEEP "V" SHAPE ABOTU 3 1/2 FT. LONG.

Incident date: Aug 1, 2000

CONSUMER EXPERIENCED THREE TIRE TREAD SEPARATIONS ON THREE SEPARATE OCCASIONS, HOWEVER ON THE SECOND AND THIRD TIME THERE WAS DAMAGE TO THE UNDER SIDE OF THE MOTORHOME AND THE THIRD OCCASION THE TIRE TORE THE FUEL TANK FILLER OFF THE GAS TANK, CONSUMER HAS SINCE REPLACED ALL SEVEN STEELTEX RADIAL R45 LT225/75 R16 M/S TIRES AND IS REQUESTING REIMBURSEMENT.*YH

THE VEHICLE EXPERIENCES LOOSE STEERING WHICH MAKES IT NECESSARY TO OVERSTEER, THE VEHICLE ALSO WANDERS, MANY COMPONENTS HAVE BEEN REPLACED BUT THE PROBLEM STILL EXIST. NLM

Incident date: Oct 15, 2000

THE AUTOMATIC PARKING BRAKE (APB) FAILED ON THREE OCCASIONS WHILE DRIVING, ON ONE OCCASION THE VEHICLE EXPERINCED SMOKE AND A BURNING ODOR AND ON THE THIRD OCCURANCE THE MOTORHOME MADE AN ABRUPT STOP, THE APB SWITCH WAS REPLACED AND THEN THE CONSUMER HAD THE APB DISCONNECTED, THE CONSUMER IS UNEASY ABOUT HAVING THE SYSTEM RECONNECTED DUE TO POSSIBLE CONTROL PROBLEMS WHICH MAY OCCUR DURING HIGHWAY ... Read more

WINDSHIELD WIPERS WILL COME ON INTERMITTENTLY ONLY WHEN CONSUMER TURNS THE WASH SPRAY BOTTON. DEALERSHIP IS AWRE OF PROBLEM.*AK

Incident date: Jun 25, 2001

VEHICLE EXPERIENCED FUEL ODOR INSIDE, THE CONSUMER LOOKED UNDER THE MOTOR AND SAW FUEL LEAKING FROM THE FUEL LINES, THE PLASTIC GAS HOSE SNAP-ON CONNECTOR BETWEEN THE ENGINE AND MAIN GAS LINE FAILED. NLM

THE ENGINE STALLS OUT WHEN COMING TO A COMPLETE STOP OR WHEN NOT APPLYING CONTINUOUS PRESSURE TO THE ACELERATOR PEDAL, THE HEAT FROM THE ENGINE CAUSES THE ELECTRONIC IGNITION MODULE TO FAIL AND RESULT IN THE STALL CONDITION, THE DEALER INDICATED THAT THE CURRENT MODULE ON THE VEHICLE HAD ALREADY BEEN REPLACED BECAUSE THE PART WAS A NAPA PART AND NOT ORIGINAL FORD EQUIPMENT. NLM

THE MOTOHOME BROKE DOWN AND STALL WHILE THE CONSUMER WAS TRAVELLING DUE TO GAS LINE CONNECTOR FAILURE,THAT RESULTED IN GAS LINE LEAKING. *YH

Incident date: Jun 7, 2001

CONSUMER STATES HEADLIGHT SWITCH HAS BEEN REPLACED TWICE, THE SHOP THAT CHANGED THE OTHER HEADLIGHT SWITCH STATED THAT IT APPEARED THAT THERE HAD BEEN A PREVIOUS REPLACEMENT BECAUSE THE NUT HOLDING SWITCH ON THE DASHBOARD HAD BEEN DAMAGED AND THE SWITCH ITSELF APPEARED TO HAVE BEEN SCARRED AND MARRED, THE SWITCH HAD SEVEN WIRES/CONNECTORS, ONE WAS SEPARATED AND THREE WERE BURNED TO THE EXTENT THAT... Read more

Incident date: Aug 23, 2001

WHILE DRIVING ON A DIRT ROAD STEERING COLUMN DISCONNECTED. A BOLT APPARENTLY FELL OUT OF STEERING WHEEL. LOCATION OF PROBLEM IS UNDER DASH OF VEHICLE. CONTACTED FORD, FORD TOLD CONSUMER TO TAKE VEHICLE TO ANY DEALER. *AK WHEN THE BOLT FELL OUT, THE DRIVER COMPLETELY LOST CONTROL OF THE VEHICLE. THE CLINCH BOLT WAS MISSING FROM THE STEERING ASSEMBLY AND WAS POSSIBLY NOT INSTALLED PROPERLY AT THE... Read more

Incident date: Mar 31, 2001

WE HAVE NOW HAD 2 INCIDENTS WITH TIRE SEPARATION. I SENT THE FIRST TIRE TO FIRESTONE ALONG WITH THEIR FORM SO WE CAN THEM TAKE CARE OF THE DAMAGE DONE WITH THE FIRST PROBLEM. IN MID JULY FIRESTONES PARALEGAL SENT ME A LETTER SAYING THAT THE TIRE WAS NOT DEFECTIVE. A WEEK AND 1/2 AGO I HAD A SESCOND TIRE SEPARATION. NEITHER TIRE WAS A BLOW OUT. THE TREAD JUST SEPARATED. I HAVE THE 2ND TIRE OF... Read more

Incident date: Mar 31, 2001

JULY 16, 2001 RECEIVED LETTER FROM CHEVROLET DIVISION-GENERAL MOTORS REGARDING CRASHES CAUSED BY AUTO BRAKE/PARKING BRAKE SYSTEM NOT HOLDING WHEN VEHICLES PARKED. MY AUTO BRAKE/PARKING BRAKE INEFFECTIVE SINCE VEHICLE FIRST DELIVERED, DEALER EXPLAINED AS SLOP/LAG IN TRANSMISSION PARK POSITION. RECENTLY I DISCOVERED VEHICLE DOES NOT ACTUALLY HAVE A PARKING PAWL IN TRANSMISSION, IT WAS REMOVED AT S... Read more

Incident date: Jun 3, 1995

ENGINE STOPPED WHILE TRAVELING ON THE HIGHWAY. CONSUMER NOTICED A CLICKING SOUND RIGHT WHEN ENGINE STOPPED. SAW SMOKE AND VACATED MOTOR HOME, AND IT CAUGHT ON FIRE. HEAD GASKET CRACKED AND OIL GOT ONTO ENGINE AND STARTED A FIRE. CONSUMER HAS CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Fire

Incident date: Jul 11, 2001

I PURCHASED A 2000 WINNEBAGO MINNIE WINNIE WITH FIRESTONE STEELTEX R4 TIRES SIZE 225/75R16. ON 07/11/01 I HAD A SIDEWALL BLOWOUT ON A REAR TIRE WHICH CAUSED $800.00 IN DAMAGES TO MY MOTORHOME. THAT PARTICULAR TIRE HAD 8200 MILES ON IT. I REPLACED THE TIRE WITH THE SPARE, WHICH HAD NEVER TOUCHED THE GROUND, IT ALSO SUSTAINED A SIDEWALL BLOWOUT ON 07/30/01 AFTER ONLY 300 MILES. AIR PRESSURE WAS CORR... Read more

TWO QUESTIONS/ISSUES: 1. THE RV WINDOWS ARE MADE OF 1/8TH INCH GLASS. WE EXPERIENCED AN "EXPLOSION" OF THE WINDOW IN THE OVERHEAD SLEEPING AREA. NO SIGN OF AN OBJECT HITTING THE WINDOW. HAVE THERE BEEN ANY REPORTED PROBLEMS RELATED TO RV WINDOWS SHATTERING? 2. IN INVESTIGATING THE PLUMBING OF THE VARIOUS SINKS, ETC. TO THE STORAGE TANKS I NOTICED A FRAME CROSS MEMBER HAD A CUTOUT OF APPROXAMATLY 1... Read more

Incident date: Apr 21, 2001

WHILE DRIVING THE VEHICLE EXPERIENCED MECHANICAL PROBLEMS, THE CONSUMER PULLED OVER AND THE VEHICLE BECAME ENGULFED IN FLAMES, POSSIBLE ENGINE FAILURE (OHIO TRAFFIC CRASH REPORT). NLM

Fire

Incident date: Jun 22, 2001

FIRESTONE, STEEL TEX R4S TIRES, P225/75R16 DOT VD, ORIGINAL EQUIPMENT ON A 1999, WINNEBAGO, MINI 31 C WITH 18000 MILES. WHILE DRIVING 60 MPH LEFT REAR INSIDE TIRE HAD TREAD SEPARATION. NO ACCIDENT, NO DAMAGE.*AK

Incident date: May 8, 2001

MOTORHOME ON SMALL TOYOTA CHASSIS THAT STRAINS TO PULL MOTORHOME. BACK OF MOTORHOME FINALLY FELL OFF TOYOTA CHASSIS WHILE DRIVING.*AK

Incident date: May 5, 2001

ENGINEERING PROBLEM WITH 1997 RECALL CAUSES SPARE TIRE TO COME OFF WHILE DRIVING DOWN THE ROAD. A "J" BOLT INSTALLED DURING THE RECALL EXTENDS DOWN SO THAT IT IS LIKELY TO DRAG AND CAUSE A FAILURE OF THE BRACKET THAT HOLDS UP THE SPARE TIRE.

Incident date: Jun 15, 1999

I WILL FAX COMPLETE DETAIL AS IT EXCEEDS 2000 CHARACTERS 04/27/01 AM PLEASE ATTACH TO THIS FORM FAX TO 202-366-7882. NO SAFETY DEFECT LISTED. *AK

Crash

Incident date: Oct 1, 2000

PARKING BRAKE WILL ENGAGE WHILE VEHICLE IS IN OPERATION AT ANY SPEED. DEFECT OCCURS ON A RANDOM BASIS. *AK THE BRAKE LIGHTS DO NOT COME ON WHEN THE PARKING BRAKE ENGAGES, MAKING DRIVING THIS VEHICLE DANGEROUS. *YH

Incident date: Oct 1, 2000

Incident date: May 20, 1997

THIS MOTERHOME IS THE SAME CONFURAGITION AS NHTSA ID #99V013000 RECALL BOUNDER MOTERHOME MFG. BY BOUNDER. THE FACT THAT THE 3 FAILURES OF THE DIFFERANTAL DID NOT CAUSE SERIOUS DAMAGE SHOULD NOT EXCUSE THE MFG. FROM REPLACING THE REAR AXLE WITH ONE OF PROPER WEIGHT CAPACITY. THE REAR AXLE IN MY WINNEBAGO IS RATED AT 11,000 LBS BY THE MFG.(DANA CORP.) WHICH IS THE SAME CAPACITY AS THE REAR AXLE IN... Read more

Incident date: May 20, 1997

Incident date: Mar 15, 2001

#1 BRAKES FAILED, TAIL ENDED TWO VEHICLES. TESTED BRAKES OVER 2 MILE TURNAROUND AND NO PROBLEM, WITHIN 3 MILES (NEXT STOOPSIGN) BRAKES FAILED AGAIN REARENDED SIMITRUCK AND 3 VEHICLES, EXTRACATION NEEDED, TRANSPORT TO HOSP. NEEDED. ALSO DRIVER SEAT WOULD NOT RESPOND TO CONTROLS AND DRIVER HAD TO BE EXTRCAATED FROM POSITION. DRIVER WAS CITED BOTH TIMES FOR CARELESS, RECLEASE DRIVING WHICH ... Read more

Crash 5 injured

Incident date: Dec 17, 2000

TIRE BLUE OUT SIDE WALL.WE WERE LUCKY NOTHING MAJOR HAPPENED. *AK (TIRESIZE: 225/75R16)( DOT NUMBER: TIRE SIZE: 225/75R16 )

Incident date: Mar 26, 2001

GENERATOR EXPLODED. DEALER HAS INSPECTED VEHICLE.*AK

Incident date: Mar 1, 2001

ORIGINAL TIRES ON VEHICLE WERE RECALLED AND REPLACED BY CONTINENTAL CONTRAS, SIZE P195/70R15, AT APPROXIMATELY 15000 MILES, THE RIGHT FRONT TIRE EXPERIENCED TREAD SEPARATION, CAUSING STEERING WHEEL TO VIBRATE. *SLC

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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