Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Oct 6, 2014
TL* THE CONTACT OWNS A 1990 VOLVO 240. THE CONTACT STATED THAT WHEN SHIFTING FROM PARK, THE VEHICLE BEGAN TO ACCELERATE AND THE BRAKES FAILED. AS A RESULT, THE VEHICLE CRASHED INTO THE GLASS DOORS OF THE AUTO DEPARTMENT AND THROUGH THE BUILDING. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MECHANIC WAS UNABLE DIAGNOSE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NO... Read more
Crash
Incident date: Oct 6, 2014
TL* THE CONTACT OWNS A 1990 VOLVO 240. THE CONTACT STATED THAT WHEN SHIFTING FROM PARK, THE VEHICLE BEGAN TO ACCELERATE AND THE BRAKES FAILED. AS A RESULT, THE VEHICLE CRASHED INTO THE GLASS DOORS OF THE AUTO DEPARTMENT AND THROUGH THE BUILDING. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MECHANIC WAS UNABLE DIAGNOSE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NO... Read more
Crash
Incident date: Oct 27, 2014
VOLVO IS REFUSING TO DO RECALL WORK NHTSA ACTION NUMBER PE09039 VOLVO SAFETY RECALL #R220 09V-483 THE FUEL PUMP IS ONE OF THE TYPE VOLVO IS TO REPLACE FUEL PUMP IS SPRAYING GAS EVERYWHERE THE SERVICE MANAGER SAYS TO DRIVE IT IN TO HAVE IT INSPECTED THAT'S AFTER I TOLD HIM ITS SPRAYING GAS ON CAT. CONVERT. *TR
Incident date: Oct 1, 2014
I BROUGHT MY 2009 VOLVO C70 TO THE DEALER FOR REGULAR MAINTENANCE. THE DEALER TOLD ME THAT MY TRANSMISSION NEEDED A SOFTWARE UPDATE WHICH WILL COST $450. IF THE TRANSMISSION WILL NOT OPERATE PROPERLY WITHOUT ITS SOFTWARE BEING UPDATED, THIS SOUNDS MORE LIKE A MANUFACTURER RECALL ISSUE THAN SOMETHING THAT SHOULD BE PASSED ONTO THE CUSTOMER. *TR
Incident date: Oct 1, 2014
WE STARTED THE CAR THERE WAS A CLICKING SOUND FROM THE ENGINE, WE DROVE FOR ABOUT 3-4 MINUTES. I NOTICED THE AC WASN'T WORKING WELL AND MY HUSBAND WHO WAS DRIVING LOOKED DOWN AT THE TEMPERATURE GAUGE AND IT WAS IN THE RED. SINCE WE WERE AT A RED LIGHT AND WE COULDN'T PULL OVER HE TURNED THE CAR OFF TO LET IT COOL DOWN. ONCE THE STOP LIGHT TURNED GREEN OTHER CARS HAD TO GO AROUND US UNTIL WE LET I... Read more
Incident date: Sep 7, 2014
DRIVING HOME FROM DETROIT TO INDIANAPOLIS ON HIGHWAY... CHECK ENGINE LIGHT CAME ON, THEN WENT OUT A LITTLE FURTHER DOWN THE ROAD... LATER CAME ON AGAIN... ENGINE WAS RUNNING FINE... THEN SUDDEN POWER LOSS....ENGINE COMPLETELY STOPPED... COASTED TO SIDE OF HIGHWAY WITH NO POWER STEERING OR POWER BRAKES... RESTARTED ENGINE... ENGINE RAN WELL ENOUGH TO GET ME TO NEXT EXIT BEFORE LOSING POWER AGAIN...... Read more
Incident date: Sep 7, 2014
DRIVING HOME FROM DETROIT TO INDIANAPOLIS ON HIGHWAY... CHECK ENGINE LIGHT CAME ON, THEN WENT OUT A LITTLE FURTHER DOWN THE ROAD... LATER CAME ON AGAIN... ENGINE WAS RUNNING FINE... THEN SUDDEN POWER LOSS....ENGINE COMPLETELY STOPPED... COASTED TO SIDE OF HIGHWAY WITH NO POWER STEERING OR POWER BRAKES... RESTARTED ENGINE... ENGINE RAN WELL ENOUGH TO GET ME TO NEXT EXIT BEFORE LOSING POWER AGAIN...... Read more
Incident date: Sep 26, 2011
THIS IS A 2005 VOLVO THAT HAS A HISTORY OF TRANSMISSION FAILURE IN ALL CARS OF THIS MODEL AND YEAR. IF ONE GOOGLES THE MODEL AND MAKE OF THIS CAR ONE WILL FIND FORUM AFTER FORUM OF PEOPLE WHO HAVE HAD TO REPLACE THESE FAILED TRANSMISSIONS BEFORE OR SHORTLY AFTER WARRANTY IS UP. THE DEALERS AND SERVICES HAVE LARGELY PUT THIS ITEM WHICH SHOULD HAVE BEEN A RECALL ISSUE ON TO THE CUSTOMER. MY T... Read more
Incident date: Sep 26, 2011
THIS IS A 2005 VOLVO THAT HAS A HISTORY OF TRANSMISSION FAILURE IN ALL CARS OF THIS MODEL AND YEAR. IF ONE GOOGLES THE MODEL AND MAKE OF THIS CAR ONE WILL FIND FORUM AFTER FORUM OF PEOPLE WHO HAVE HAD TO REPLACE THESE FAILED TRANSMISSIONS BEFORE OR SHORTLY AFTER WARRANTY IS UP. THE DEALERS AND SERVICES HAVE LARGELY PUT THIS ITEM WHICH SHOULD HAVE BEEN A RECALL ISSUE ON TO THE CUSTOMER. MY T... Read more
Incident date: Aug 20, 2014
WHILE DRIVING VEHICLE AT 55-60 MPH ALL DASHBOARD LIGHTS CAME ON AND CAR LOST POWER. THIS CAUSED A FRIGHTENING AND EXTREMELY DANGEROUS SITUATION. WITHOUT HEADLIGHTS OR TAIL LIGHTS I COULD NOT BE SEEN BY OTHER DRIVERS. I TRIED TO CROSS 2 LANES AND GET ONTO THE SHOULDER WITH NO POWER STEERING OR ENGINE POWER. WHILE I WAS VERY FORTUNATE I WAS NOT IN OR DID NOT CAUSE A SERIOUS ACCIDENT I HAD AN EXTREME... Read more
Incident date: Aug 20, 2014
WHILE DRIVING VEHICLE AT 55-60 MPH ALL DASHBOARD LIGHTS CAME ON AND CAR LOST POWER. THIS CAUSED A FRIGHTENING AND EXTREMELY DANGEROUS SITUATION. WITHOUT HEADLIGHTS OR TAIL LIGHTS I COULD NOT BE SEEN BY OTHER DRIVERS. I TRIED TO CROSS 2 LANES AND GET ONTO THE SHOULDER WITH NO POWER STEERING OR ENGINE POWER. WHILE I WAS VERY FORTUNATE I WAS NOT IN OR DID NOT CAUSE A SERIOUS ACCIDENT I HAD AN EXTREME... Read more
Incident date: Aug 20, 2014
WHILE DRIVING VEHICLE AT 55-60 MPH ALL DASHBOARD LIGHTS CAME ON AND CAR LOST POWER. THIS CAUSED A FRIGHTENING AND EXTREMELY DANGEROUS SITUATION. WITHOUT HEADLIGHTS OR TAIL LIGHTS I COULD NOT BE SEEN BY OTHER DRIVERS. I TRIED TO CROSS 2 LANES AND GET ONTO THE SHOULDER WITH NO POWER STEERING OR ENGINE POWER. WHILE I WAS VERY FORTUNATE I WAS NOT IN OR DID NOT CAUSE A SERIOUS ACCIDENT I HAD AN EXTREME... Read more
Incident date: Aug 20, 2014
REAR PASSENGER SIDE DOOR WILL NOT OPEN FROM INSIDE IF CAR IS LOCKED OR HAS JUST BEEN UNLOCKED. IT WILL ONLY OPEN FROM THE INSIDE IF THE OUTSIDE HANDLE HAS BEEN PULLED AND THE CAR HAS NOT BEEN LOCKED SINCE. THE DOOR LOCK ACTUATOR WAS REPLACED IN AUGUST 2014, BUT THE PROBLEM CONTINUES TO OCCUR. *TR
Incident date: Oct 22, 2014
THERE WAS NO ACCIDENT. PLEASE TELL ME WHETHER THERE IS A RECALL FOR THIS VEHICLE. THE VEHICLE LOOK UP BY VIN IS NOT WORKING ON YOUR WEBSITE. *TR
Incident date: Apr 7, 1992
I WAS DRIVING TO WORK AND IT WAS DARK AND FOGGY. I WAS GOING SLOWLY AROUND A CURVE, AT THE SPEED LIMIT ABOUT 20MPH, AND A TEENAGE DRIVER, DRIVING ALONE WITHOUT A PERMIT DROVE THROUGH A YIELD SIGN FROM THE RIGHT DIRECTLY INTO MY PATH. I HAD ABOUT 8 FEET TO STOP AND COULD NOT, AND T-BONED INTO THE DRIVERS SIDE. I HAD MY SEAT BELT ON BUT I WAS THROWN FORWARD AND MY HEAD HIT THE WINDSHIELD AND MY HEAD... Read more
Crash
1 injured
Incident date: Sep 15, 2014
I WAS DRIVING MY 2008 VOLVO S40 STOPPED IN TRAFFIC WHEN I WAS IN MAJOR/SEVERE REAR END COLLISION. THE FORCE OF THE IMPACT (70+ MPH) PUSHED ME INTO A VEHICLE AHEAD WHICH CAUSED SEVERE FRONTAL DAMAGE THAT WENT ALL THE WAY PAST MY RADIATOR. PROPERTY DAMAGES OVER $17K AND AIRBAGS FAILED TO DEPLOY RESULTING IN INJURIES. *TR
Crash
1 injured
Incident date: Sep 15, 2014
I WAS DRIVING MY 2008 VOLVO S40 STOPPED IN TRAFFIC WHEN I WAS IN MAJOR/SEVERE REAR END COLLISION. THE FORCE OF THE IMPACT (70+ MPH) PUSHED ME INTO A VEHICLE AHEAD WHICH CAUSED SEVERE FRONTAL DAMAGE THAT WENT ALL THE WAY PAST MY RADIATOR. PROPERTY DAMAGES OVER $17K AND AIRBAGS FAILED TO DEPLOY RESULTING IN INJURIES. *TR
Crash
1 injured
Incident date: Sep 15, 2014
I WAS DRIVING MY 2008 VOLVO S40 STOPPED IN TRAFFIC WHEN I WAS IN MAJOR/SEVERE REAR END COLLISION. THE FORCE OF THE IMPACT (70+ MPH) PUSHED ME INTO A VEHICLE AHEAD WHICH CAUSED SEVERE FRONTAL DAMAGE THAT WENT ALL THE WAY PAST MY RADIATOR. PROPERTY DAMAGES OVER $17K AND AIRBAGS FAILED TO DEPLOY RESULTING IN INJURIES. *TR
Crash
1 injured
Incident date: Oct 1, 2014
SUNROOF DRAIN BECAME CLOGGED. THIS CAUSED THE POORLY DESIGNED DRAINS TO LEAK AT A JUNCTION INSIDE THE VEHICLE ALONG THE DOOR PILLAR AND BEHIND THE INSTRUMENT PANEL. THE WATER COLLECTS ON THE REAR PASSENGER FLOORBOARDS AND AROUND THE DRIVERS SEAT. THE CAR OWNER IS UNAWARE OF THE LEAK UNTIL A LARGE AMOUNT OF WATER HAS ACCUMULATED. I AM VERY CONCERNED ABOUT THE POTENTIAL FOR AN ELECTRICAL FAULT OR... Read more
Incident date: Oct 1, 2014
SUNROOF DRAIN BECAME CLOGGED. THIS CAUSED THE POORLY DESIGNED DRAINS TO LEAK AT A JUNCTION INSIDE THE VEHICLE ALONG THE DOOR PILLAR AND BEHIND THE INSTRUMENT PANEL. THE WATER COLLECTS ON THE REAR PASSENGER FLOORBOARDS AND AROUND THE DRIVERS SEAT. THE CAR OWNER IS UNAWARE OF THE LEAK UNTIL A LARGE AMOUNT OF WATER HAS ACCUMULATED. I AM VERY CONCERNED ABOUT THE POTENTIAL FOR AN ELECTRICAL FAULT OR... Read more
Incident date: Oct 1, 2014
SUNROOF DRAIN BECAME CLOGGED. THIS CAUSED THE POORLY DESIGNED DRAINS TO LEAK AT A JUNCTION INSIDE THE VEHICLE ALONG THE DOOR PILLAR AND BEHIND THE INSTRUMENT PANEL. THE WATER COLLECTS ON THE REAR PASSENGER FLOORBOARDS AND AROUND THE DRIVERS SEAT. THE CAR OWNER IS UNAWARE OF THE LEAK UNTIL A LARGE AMOUNT OF WATER HAS ACCUMULATED. I AM VERY CONCERNED ABOUT THE POTENTIAL FOR AN ELECTRICAL FAULT OR... Read more
Incident date: May 9, 2014
TL* THE CONTACT OWNS A 2007 VOLVO S40. THE CONTACT STATED THAT THE BRAKE SENSOR ILLUMINATED INDICATING LOW BRAKE FLUID. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN REPLENISHED THE BRAKE FLUID AND RESET THE BRAKE SENSOR. THE CONTACT INDICATED THAT SHORTLY AFTER THE BRAKE SENSOR WAS RESET BY THE DEALER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHO ... Read more
Incident date: Oct 13, 2014
TL* THE CONTACT OWNS A 2008 VOLVO V70. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE OVERHEATING WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO SHUT THE VEHICLE OFF AND WAIT BEFORE THE VEHICLE WOULD RESUME NORMAL FUNCTION. THE DEALER DIAGNOSED THAT THE ENGINE COOLING FAN CONTROL AND MODULE HAD FAILED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER AN UNKNOWN MANUFACTURER RECALL FOR THE SAME FAILURE. HOWE... Read more
Incident date: Oct 6, 2014
WITHIN THE PAST FEW DAYS, I'VE GOTTEN MANY COMPLAINTS ABOUT THE FOUL SMELL OF GASOLINE LINGERING ON MY VEHICLE. SURE ENOUGH, I TAKE IT TO A MECHANIC AND THE FUEL PUMP IS VISIBLY MOIST ON THE EXTERIOR FROM AN OBVIOUS FUEL LEAKAGE. I RESEARCHED "VOLVO S80 FUEL PUMP" AND FOUND A RECALL IS IN PLACE. THE RECALL STARTS FROM 2001 MODELS AND RANGES UP TO 2005 MODELS AND IS DUE TO THE MATERIAL USED IN THE ... Read more
Incident date: Aug 22, 2014
THE ENTIRE GAUGE CLUSTER TURNS OFF AND ON WHEN THE VEHICLE IS TRAVELING DOWN THE ROAD. THIS IS A WIDE SPREAD PROBLEM THATS WELL DOCUMENTED BY THE VOLVO COMMUNITY. THE ISSUE IS A POORLY SOLDERED CIRCUIT BOARD ON THE DIM. *TR
Incident date: Sep 1, 2014
TRANSMISSION COMPLETELY FAILED. THIS WAS THE 2ND TRANSMISSION, AS THE FIRST ONE FAILED AT 45000 MILES. I HAD TO REPLACE THE TRANSMISSION AT A COST OF $6000. REBUILDING FAILED TRANS WAS SLIGHTLY CHEAPER BUT NOT WORTH IT. I UNDERSTAND THERE IS A CLASS ACTION LAWSUIT, BUT WAS SETTLED BEFORE MY TRANSMISSION FAILED. *TR
Incident date: Mar 1, 2013
TL* THE CONTACT OWNS A 2005 VOLVO S60. THE CONTACT STATED THAT THE VEHICLE WAS SLOW TO START. ONCE STARTED, THE VEHICLE WOULD RIVE SLUGGISH AND WAS SLOW TO ACCELERATE. THE CONTACT HAD AN INDEPENDENT MECHANIC REPLACE THE MASS AIR FLOW SENSOR MORE THAN THREE TIMES BUT THE FAILURE RECURRED. THE MASS AIR FLOW SENSOR WAS CLEANED AND THE SENSOR WAS RESET BY THE INDEPENDENT MECHANIC BUT THAT DID NOT REME... Read more
Incident date: Oct 6, 2014
I PULLED DOWN THE SPARE TIRE IN OUR 2010 XC90 TODAY TO REPAIR A FLAT (I THINK THIS MAY BE THE FIRST TIME WE HAVE HAD TO DO SO). THERE ARE 4 LARGE BURNED AND MELTED AREAS (AS IF IT HAD BEEN ON A GIANT GRILL) ON THE SIDEWALL OF THE SPARE TIRE THAT FACES THE UNDERCARRIAGE WHERE IT IS SUSPENDED UNDERNEATH THE REAR OF THE VEHICLE. I ASSUME THIS IS FROM THE MUFFLER OR SOME OTHER HOT METAL. IN ADDITION... Read more
Incident date: Oct 2, 2014
FOR THE PAST TWO MORNINGS MY CAR HAS NO BRAKES WHEN I FIRST START MY CAR, ONCE I HAVE BEEN DRIVING FOR A FEW MINUTES IT'S OKAY, BUT FIRST THING THE PAST TWO MORNINGS I HAVEN'T HAD BRAKES! *TR
Incident date: Apr 23, 2014
TL* THE CONTACT OWNS A 2001 VOLVO V70XC. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED UNTIL THE ACCELERATOR PEDAL WAS ENGAGED FORCEFULLY. IN ADDITION, THE ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ELECTRONIC THROTTLE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEIN... Read more
Incident date: Apr 23, 2014
TL* THE CONTACT OWNS A 2001 VOLVO V70XC. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED UNTIL THE ACCELERATOR PEDAL WAS ENGAGED FORCEFULLY. IN ADDITION, THE ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ELECTRONIC THROTTLE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEIN... Read more
Incident date: Dec 10, 2013
MY WIFE'S 2005 VOLVO XC70 PROBLEM IS THAT PERIODICALLY WHEN YOU SHUT OFF THE CAR AND ATTEMPT TO REMOVE THE KEY YOU CAN'T. THE CAR MAKES A NOISE LIKE IT CONTINUES TO RUN FOR SEVERAL MINUTES AND SOMETIMES YOU CAN THEN REMOVE THE KEY. UNFORTUNATELY THIS PROBLEM IS HAPPENING MORE FREQUENTLY. *TR
Incident date: Aug 13, 2014
FIRST, I GOT A MESSAGE ON THE INSTRUMENT PANEL SAYING "SRS AIRBAG URGENT." A FEW DAYS LATER, THE PANEL STARTED TO INTERMITTENTLY WORK. WHEN IT DOESN'T WORK, I HAVE NO WORKING SPEEDOMETER, FUEL GAUGE, ODOMETER, BLINKERS (ALTHOUGH THEY STILL WORK OUTSIDE THE CAR), OR ANY OTHER LIGHT THAT WOULD NORMALLY BE SHOWN ON THE PANEL. OCCASIONALLY EVERYTHING COMES ON, THEN IT FREEZES, AND EVENTUALLY TURNS BAC... Read more
Incident date: Nov 1, 2013
TL* THE CONTACT OWNS A 2000 VOLVO S70. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, THE VEHICLE STALLED ON SEVERAL OCCASIONS WHEN COMING TO A STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP. THE TECHNICIAN STATED THAT THE SOFTWARE NEEDED TO BE UPDATED AND THE CODE WAS SHOWING THAT THE THROTTLE BODY DISPLAYED AN INVALID ERROR CODE. THE VEHICLE WAS... Read more
Incident date: Nov 1, 2013
TL* THE CONTACT OWNS A 2000 VOLVO S70. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, THE VEHICLE STALLED ON SEVERAL OCCASIONS WHEN COMING TO A STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP. THE TECHNICIAN STATED THAT THE SOFTWARE NEEDED TO BE UPDATED AND THE CODE WAS SHOWING THAT THE THROTTLE BODY DISPLAYED AN INVALID ERROR CODE. THE VEHICLE WAS... Read more
Incident date: Jul 1, 2013
TL* THE CONTACT OWNS A 2007 VOLVO S60. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER RESET THE CODE, BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHO MADE AN ADJUSTMENT TO THE SOFTWARE. THE REMEDY FAILED TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 53,835.
Incident date: Jul 1, 2013
TL* THE CONTACT OWNS A 2007 VOLVO S60. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER RESET THE CODE, BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHO MADE AN ADJUSTMENT TO THE SOFTWARE. THE REMEDY FAILED TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 53,835.
Incident date: Nov 3, 2010
WHILE DRIVING OUR VOLVO XC-90, THE ENTIRE ELECTRICAL SYSTEM SHUTS DOWN (DASHBOARD DISPLAY, LIGHTING, AC, POWER WINDOWS, POWER DOOR LOCKS, EVERYTHING ELECTRICAL ETC.). ADDITIONALLY, FOR A SPLIT SECOND THE ENGINE/TRANSMISSION JERKS AND/OR STALLS BEFORE RESUMING. THE FIRST TIME THIS HAPPENED WAS IN 2010 AND NEVER OCCURRED AGAIN FOR SEVERAL YEARS. THEN SUDDENLY ON A RECENT TRIP IN AUGUST 2014 THIS H... Read more
Incident date: Nov 3, 2010
WHILE DRIVING OUR VOLVO XC-90, THE ENTIRE ELECTRICAL SYSTEM SHUTS DOWN (DASHBOARD DISPLAY, LIGHTING, AC, POWER WINDOWS, POWER DOOR LOCKS, EVERYTHING ELECTRICAL ETC.). ADDITIONALLY, FOR A SPLIT SECOND THE ENGINE/TRANSMISSION JERKS AND/OR STALLS BEFORE RESUMING. THE FIRST TIME THIS HAPPENED WAS IN 2010 AND NEVER OCCURRED AGAIN FOR SEVERAL YEARS. THEN SUDDENLY ON A RECENT TRIP IN AUGUST 2014 THIS H... Read more
Incident date: Nov 3, 2010
WHILE DRIVING OUR VOLVO XC-90, THE ENTIRE ELECTRICAL SYSTEM SHUTS DOWN (DASHBOARD DISPLAY, LIGHTING, AC, POWER WINDOWS, POWER DOOR LOCKS, EVERYTHING ELECTRICAL ETC.). ADDITIONALLY, FOR A SPLIT SECOND THE ENGINE/TRANSMISSION JERKS AND/OR STALLS BEFORE RESUMING. THE FIRST TIME THIS HAPPENED WAS IN 2010 AND NEVER OCCURRED AGAIN FOR SEVERAL YEARS. THEN SUDDENLY ON A RECENT TRIP IN AUGUST 2014 THIS H... Read more
Incident date: Mar 1, 2014
BROKEN KEY CAN CAUSE VEHICLE KEY SWITCH TO TURN OFF UNEXPECTEDLY WHILE DRIVING. THE FOLLOWING IS MY INTERACTION WITH VOLVO, I HAVE HEARD NOTHING FROM THEM SINCE MARCH. ADVISE HOW AND I WILL SEND YOU A PICTURE OF THIS CONDITION. CUSTOMERCARE WEB FORM - 3/19/2014 7:08 PM RESPONSE BY EMAIL ([XXX]) (03/20/2014 09:09 AM) DEAR DICK, THANK YOU FOR YOUR EMAIL. YOUR COMMENTS HAVE BEEN DOCUMENTED AND... Read more
Incident date: Mar 1, 2014
BROKEN KEY CAN CAUSE VEHICLE KEY SWITCH TO TURN OFF UNEXPECTEDLY WHILE DRIVING. THE FOLLOWING IS MY INTERACTION WITH VOLVO, I HAVE HEARD NOTHING FROM THEM SINCE MARCH. ADVISE HOW AND I WILL SEND YOU A PICTURE OF THIS CONDITION. CUSTOMERCARE WEB FORM - 3/19/2014 7:08 PM RESPONSE BY EMAIL ([XXX]) (03/20/2014 09:09 AM) DEAR DICK, THANK YOU FOR YOUR EMAIL. YOUR COMMENTS HAVE BEEN DOCUMENTED AND... Read more
Incident date: Jul 26, 2014
SUBMISSION FROM CONSTITUENTS RE 2005 XC70 VOLVO STEERING SHAFT BROKEN. *SMD THE CONSUMER STATED THERE WAS NO COLLISION OR IMPACT THAT COULD HAVE CAUSED THE STEERING SHAFT TO BREAK. HE WAS SIMPLY MAKING A RIGHT TURN, ONTO HIS STREET WHEN THE STEERING STOPPED WORKING. *JB THE TRANSMISSION WAS REPLACED AT A COST OF $4,000. UPDATED 10/01/14. *JB
Incident date: Jul 26, 2014
SUBMISSION FROM CONSTITUENTS RE 2005 XC70 VOLVO STEERING SHAFT BROKEN. *SMD THE CONSUMER STATED THERE WAS NO COLLISION OR IMPACT THAT COULD HAVE CAUSED THE STEERING SHAFT TO BREAK. HE WAS SIMPLY MAKING A RIGHT TURN, ONTO HIS STREET WHEN THE STEERING STOPPED WORKING. *JB THE TRANSMISSION WAS REPLACED AT A COST OF $4,000. UPDATED 10/01/14. *JB
Incident date: Sep 22, 2014
TL* THE CONTACT OWNS A 2004 VOLVO V70. THE CONTACT STATED THAT THE REAR PASSENGER SEAT BELT BUCKLE FAILED TO UNLATCH. THE SEAT BELT HAD TO BE CUT IN ORDER TO RELEASE THE PASSENGER AFTER THREE HOURS. PRIOR TO THE FAILURE, THE BUCKLE WAS DIFFICULT TO LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Aug 1, 2011
THE VEHICLE JUST STOPS WHILE DRIVING, ALL OF THE PANEL LIGHTS COME ON CHECK ENGINE LIGHTS. HAD TO REPLACE THE OCM SENSOR AND THE ECM SENSOR MCKIVITT VOLVO IN SAN LEANDRO ([XXX]) SERVICE MGR. HAS NEVER MENTION ANY TYPE OF RECALLS TO THE CAR. THEY ALSO REPLACED THE FUEL INJECTION AT MY COST. HAD TO GET A SMOG IN AUG 2013, CHECK ENGINE LIGHT HAS COME BACK ON NOT ALLOWING ME TO SMOG WITH OUT REPA... Read more
Incident date: Aug 15, 2014
COMPONENT: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP THERE IS A STRONG SMELL OF RAW GASOLINE BOTH INSIDE AND OUTSIDE THE VEHICLE. GASOLINE IS DRIPPING FROM THE FUEL SYSTEM DIRECTLY BELOW THE POSITION OF THE FUEL PUMP. THE VEHICLE IS REGISTERED IN SARASOTA, FLORIDA, A WARM WEATHER CLIMATE. ALL INDICATIONS POINT TO RECALL NUMBER R220. THIS RECALL BEGINS WITH THE 2001 VOLVO S-80 AND THEREFORE DO... Read more
Incident date: Aug 15, 2014
COMPONENT: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP THERE IS A STRONG SMELL OF RAW GASOLINE BOTH INSIDE AND OUTSIDE THE VEHICLE. GASOLINE IS DRIPPING FROM THE FUEL SYSTEM DIRECTLY BELOW THE POSITION OF THE FUEL PUMP. THE VEHICLE IS REGISTERED IN SARASOTA, FLORIDA, A WARM WEATHER CLIMATE. ALL INDICATIONS POINT TO RECALL NUMBER R220. THIS RECALL BEGINS WITH THE 2001 VOLVO S-80 AND THEREFORE DO... Read more
Incident date: Sep 16, 2014
DRIVING AT SLOW SPEED WITH NO CARS IN FRONT OR BEHIND ME. SUDDENLY THE CAR ENGAGED THE CITY SAFETY AND IT CAME TO AN ABRUPT HALT. *TR
Incident date: Sep 16, 2014
DRIVING AT SLOW SPEED WITH NO CARS IN FRONT OR BEHIND ME. SUDDENLY THE CAR ENGAGED THE CITY SAFETY AND IT CAME TO AN ABRUPT HALT. *TR