Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Dec 19, 2025
Driving 80 mph on a toll road and when the truck downshifted while going up a hill, it couldn't find a gear and almost downshifted into 1st gear. It also got stuck in 4th gear in another incident and left me crawling through the middle of an intersection.
Incident date: Feb 4, 2025
The radiator fan failed causing the car to overheat.
Incident date: Nov 22, 2025
I WAS EMPTY NORTHBOUND ON INTERSTATE 95 IN GA, NEAR EXIT 49 WHEN TIRE FAILED VIRGIN STEERING TIRE CAME APART LIKE A RECAP
Incident date: Sep 22, 2025
TRAVELING SOUTHBOUND ON INTERSTATE 95 RICHMOND HILL GA, GOODYEAR 11R22.5 STEERING TIRE TREAD SEPARATED FROM CAISIN LIKE A RECAP
Incident date: Dec 17, 2025
The contact's girlfriend owns a 2021 Honda Accord. The contact stated that while his girlfriend was driving at an undisclosed speed, the check engine warning light and several other unknown warning lights illuminated. Additionally, the contact stated that the engine was slightly misfiring while driving. An independent mechanic replaced the spark plugs and the ignition coils at the residence; howev... Read more
Incident date: Dec 17, 2025
Im experiencing. 1.)engine malfunction, 2.) def system not performing auto regen or standby regen, 3.) check engine light on, 4.) def engine blinking continuously, 5.) steering wheel control pulling to the passenger side, 6.) carbon monoxide inside truck due to heater control knob turned on or off and it still blows heats and fumes inside truck whether its on or off, 7.) ROOF ID L... Read more
Incident date: Dec 17, 2025
Im experiencing. 1.)engine malfunction, 2.) def system not performing auto regen or standby regen, 3.) check engine light on, 4.) def engine blinking continuously, 5.) steering wheel control pulling to the passenger side, 6.) carbon monoxide inside truck due to heater control knob turned on or off and it still blows heats and fumes inside truck whether its on or off, 7.) ROOF ID L... Read more
Incident date: Dec 31, 1969
On December 16 and 17, 2025, the manufacturer (Tesla, Inc.) utilized remote telemetry to modify the software state of my 2025 Model Y while it was being operated on public roadways. The manufacturer remotely switched the vehicle profile to "Inventory Mode" (Error Code displayed: "Delivery Type: PICKUP_SERVICE_CENTER"). The Safety Failure: This unauthorized remote manipulation immediately DISABLED... Read more
Incident date: Dec 14, 2025
The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The contact veered to the side of the road and had the vehicle towed to an independent mechanic, who determined that the transmission had overheated and needed to be replaced. The vehicle was not repaired. The manufacturer was n... Read more
Incident date: Dec 13, 2025
Windshield has crack starting in lower left corner cracking upward to the right. 2nd cracked sine May 2025. Reported 1 crack previously
Incident date: Dec 14, 2025
Recall was done for this and my jeep has this issue I currently have a power train controller that is out I have no power from controller to rear. Currently now my all wheel drive doesn't work at all .
Incident date: Dec 14, 2025
The contact owned a 2017 Volvo XC90. The contact stated that after driving 35 miles at 70 MPH on I-95 South in South Carolina, the contact started smelling an abnormally gasoline odor inside the vehicle entering through the AC vents. There was no warning light illuminated. The contact and her husband continued driving, believing that the odor was coming from the outside because the air recirculati... Read more
Fire
3 injured
Incident date: Oct 29, 2025
The rear hatch door will not close or open and just sit there.And dings, you have to manually close it and open it most times and it never fully sucks up and latches fully and it doesnt notify you on the hood display of the car , so when we were driving down the road, we heard loud hissing and road noise coming from the rear and come to find out the rear hatch had never fully closed or latched its... Read more
Incident date: Oct 29, 2025
I was at a stoplight with my foot on the brake. The car lurched forward, which prompted me to push harder on the brake. Then, with my foot firmly on the brake, the car accelerated into the car in front of me. There was body damage to the car. Volvo investigated and said that the computer indicated that the gas pedal was engaged at 90% while the brake was engaged at the same time. This would invo... Read more
Crash
Incident date: Nov 22, 2025
Vehicle: 2020 Subaru Ascent Issue: Cold weather software glitch If you are operating an Ascent or possibly other Subarus with the CVT in temperatures below -20F be certain to have either a small wrench or the appropriate size socket to loosen the ground clamp on the battery ground cable with you so you can employ what I call the magic Windows fix wherin one completely de-powers the system and reb... Read more
Incident date: Nov 22, 2025
On [XXX] around [XXX], while driving on [XXX] fro Santa Paula to Ojai, my car displayed a message on the dash that said "critical brake fault, pull over safely." When I applied the brakes they did not respond. I came to a stop only when the car lost momentum. When I exited the car to investigate, I shut the driver's door and was locked out. Neither my key card, nor phone key worked and the Volvo ... Read more
Incident date: Nov 15, 2025
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's ability to see the roadway. The contact... Read more
Incident date: Oct 29, 2025
The contact owns a 2003 Dodge Ram 1500. The contact stated that the steering wheel and the front wheels were uncontrollable. While driving from Georgia to Memphis, there was an unknown object loose by the wheel. The ball joint suspension was replaced by an independent mechanic. The low tire pressure warning light was illuminated. The contact was unable to control the vehicle and had the vehicle t... Read more
Incident date: Oct 29, 2025
The sunroof has leaked pouring water into the car. October 29, 2025 This is the second time this has occurred. First flood was January 3, 2023. Volvo covered the first repair done by a Volvo dealership. The current estimate to repair is $13,000 by the Volvo dealer. They have the car. The electronics have not been checked yet or are part of the estimate. It is unsafe to drive a car if the electroni... Read more
Incident date: Oct 29, 2025
The sunroof has leaked pouring water into the car. October 29, 2025 This is the second time this has occurred. First flood was January 3, 2023. Volvo covered the first repair done by a Volvo dealership. The current estimate to repair is $13,000 by the Volvo dealer. They have the car. The electronics have not been checked yet or are part of the estimate. It is unsafe to drive a car if the electroni... Read more
Incident date: Dec 3, 2025
My front passenger seat weight sensor is faulty and shows as "OFF" when a large passenger is in the seat. An independent service center has scanned and confirmed the faulty sensor. I see CRV recalls for both the sensors and airbags, but my VIN does not return a result.
Incident date: Dec 3, 2025
Upon driving a symbol with a turtle and engine cation sign flashed upon the dash displaying and reading reduced power train mode as this is being shown on dash the passenger next to me smelt smoke as we next seen smoke coming from the air conditioning system we immediately pulled over to the safest spot out of the ongoing traffic as smoke continued to worsen now under the hood when flames engulfe... Read more
Fire
Incident date: Dec 3, 2025
Upon driving a symbol with a turtle and engine cation sign flashed upon the dash displaying and reading reduced power train mode as this is being shown on dash the passenger next to me smelt smoke as we next seen smoke coming from the air conditioning system we immediately pulled over to the safest spot out of the ongoing traffic as smoke continued to worsen now under the hood when flames engulfe... Read more
Fire
Incident date: Dec 10, 2025
I am a police officer and this is in regards to my police department vehicle and another one on the department. The windshield has a deformation in it and causing a "ghosting" issue. It is mainly an issue at night but it affects my vision. To best describe the issue it feels like you are not able to properly focus and go cross eyed. When sitting still and moving your head around can see images dis... Read more
Incident date: Oct 9, 2025
Had to replace a P0014 Exhaust camshaft position timing VCT solenoid - over advanced (Bank1) last year on October 1,2024. Now 2025 December 8,2025 need a nothing camshaft position timing VCT solenoid and also says I need replace my engine. I think something is not right about the engine or something on the engine. Not sure but something is definitely wrong. Never had this kind of problem before ,... Read more
Incident date: Oct 9, 2025
My Volvo S60 has developed excessive oil consumption consistent with the condition described in Volvo’s “Engine Oil Consumption” extended-warranty notice. I only received this notice after my vehicle had already passed the 8-year/100,000-mile eligibility period, preventing me from accessing the program intended for this defect. I visited an authorized Volvo dealer regarding the oil-consumpti... Read more
Incident date: Dec 4, 2025
1) FULL SUPERVISED DRIVINGD ENTERED 3 LANES OF ON COMING TRAFFIC. A TRUCK AVOIDED BROAD SIDING THE DRIVERS DOOR OF MY VEHICLE BY ENTERING ON COMING TRAFFIC DRIVING IN THE OPPOSITE DIRECTION. LUCKILY THE ON COMING TRAFFIC STOPPED FOR THE TRUCK. THE NAVAGATION SYSTEM SEEMED TO BE LOST AS WELL. 2) THE DRIVER'S SEAT BELT ALERT ALARM BEGAN TO CONTINUALLY GO ON STATING THAT THE SEAT BELT WAS NOT FAS... Read more
Incident date: Dec 3, 2025
My vehicle experienced a sudden and immediate loss of motive power due to a catastrophic internal engine failure, creating a severe road safety hazard. While driving and attempting to accelerate or merge, the vehicle exhibits extreme hesitation, severe misfiring on cylinder #2, and rough, unstable idling. This unexpected loss of drive power made the vehicle unpredictable and unsafe to operate und... Read more
Incident date: Dec 2, 2025
In December of 2023 my 2020 GMC Sierra 1500 was driving down the freeway, experienced a jerking and low oil pressure. Pulled over and shut vehicle off and wouldn't turn back on, engine locked up. The vehicle received a brand new 6.2l replacement motor in April of 2024- $15k in parts and labor. This vehicle was not included in the recent recall, but obviously experienced a similar issue. This was a... Read more
Incident date: Dec 4, 2025
2015 Ford Focus with DPS6 automatic transmission failure. 109,### miles only. Symptoms: No reverse gear, severe clutch slip (high RPM but car barely moves), strong burnt clutch smell, check engine light on. DTC codes: P07A3, P07A5, P087A, P087B, P090C. Ford dealer (Camelback Ford, Phoenix AZ) diagnosed the issue but quoted $3,175 just for labor to open the transmission for inspection, refusing a... Read more
Incident date: Nov 28, 2025
Brakes suddenly failed in the middle of driving causing a major safety hazard. There was no warning. Went to the dealership and was diagnosed “Brake - Fluid Accumulator: INSPECT AND FOUND CODE C1391, ABNORMAL LEAKS IN ACCUMULATOR, RECOMMEND TO REPLACE BRAKE BOOSTER, MASTER CYLINDER AND PUMP. The brake fluid accumulator is a part of the Anti-Lock Brake System. The accumulator stores brake fluid u... Read more
1 injured
Incident date: Dec 4, 2025
Complaint Summary: Steering system failure remains unresolved after Honda warranty repair. Complete loss of electric power steering. Complaint Details: I experienced a sudden and complete loss of electric power steering on my 2013 Honda Crosstour V6. The EPS warning light illuminated, steering effort increased drastically, and vehicle control at low speeds became difficult and unsafe. The vehicle... Read more
Incident date: Nov 21, 2025
UNKNOWN While I'm driving my car will lose power and go into reduced engine power mode and slows me down to a crawl. I've almost been hit in the back many times for to this. The coffee is P2138
Incident date: Nov 21, 2025
My wife and I purchased this vehicle brand new from the dealer in Feb 2025. To date, we barely have 4,000 miles on the car. Since owning the car, we have experienced at least 5-6 incidents that the vehicle’s computer system fails to operate. When this occurs, there is no sound from any devices. The entertainment system works, but no sound, the blinkers work but no sound. More important, the ... Read more
Incident date: Nov 21, 2025
On July 3, 2025 we were traveling on a 4 lane at 55mph. Without any prior symptoms, the vehicle began to shake violently. It shook so hard that the skid warning light simultaneously came on. It was followed by the check engine light. The oil pressure guage started bouncing around. We stopped driving the vehicle and had it towed to VanYork GMC dealer in Asheboro, NC on this same day. (Invoice a... Read more
Incident date: Nov 21, 2025
I believe the brake line are running along the firewall caught on fire I'm not sure if it was a brake line but it was a fire and it is at the dealer now I have not heard back from them
Fire
Incident date: Jun 1, 2025
A few moments after I purchased my 2023 Honda Pilot I noticed that I began getting car sick while driving. I purchased the car at night and it was a long drive home, so I figured it was due to dehydration or something else. During the day however, I noticed it again. Upon careful inspection I noticed the entire windshield had a distortion, it appeared as if one was looking through a pair of eyegla... Read more
Incident date: Dec 1, 2025
Shift to park error message when in park.
Incident date: Nov 15, 2025
They sold me a vehicle with a recall. They failed to notify me or to repair. I need a replacement car
Incident date: Nov 15, 2025
The accelerator got stuck and and the engine went full power. It would not shut off and the overheated.
Fire
Incident date: Nov 29, 2025
Backup camera has failed and shows an error. This has created a safety risk when backing up.
Incident date: Nov 29, 2025
Let me Preface this with, my Make, Model, and year for these problems have been recalled back in 2021, however I was not the owner then and my VIN was not listed as an affected vehicle i guess, nonetheless the problem is exactly the same as experienced by those that were listed on the recalls in the past. Im the 2nd owner of this vehicle and I have owned it for almost 3 years now. In July 202... Read more
Incident date: Nov 29, 2025
Let me Preface this with, my Make, Model, and year for these problems have been recalled back in 2021, however I was not the owner then and my VIN was not listed as an affected vehicle i guess, nonetheless the problem is exactly the same as experienced by those that were listed on the recalls in the past. Im the 2nd owner of this vehicle and I have owned it for almost 3 years now. In July 202... Read more
Incident date: Nov 14, 2025
Monday (11/17/2025) after work: car vibrated <10 seconds then stopped when turning on car. Tuesday (11/18/2025): ALL warning lights came on. Schedule appt at Honda for Saturday when they could see us. Wednesday (11/19/2025) was driving to AutoZone to have battery checked (>3 years ago all lights went on and it was the battery) when car went from 70mph on highway to not exceeding 20mph with my fam... Read more
Incident date: Nov 14, 2025
2021 Volvo S60 T8 AWD, VIN [XXX] , ~71k miles Component: SUNROOF / DRAINAGE SYSTEM / ELECTRICAL SYSTEM Summary: Water entered the passenger compartment through clogged sunroof drain hoses and accumulated under the front passenger seat, causing catastrophic failure of wide angle module (WAM) and related electronic components (incl. front camera and wipers). Description: After moderate rain, a la... Read more
Incident date: Nov 14, 2025
2021 Volvo S60 T8 AWD, VIN [XXX] , ~71k miles Component: SUNROOF / DRAINAGE SYSTEM / ELECTRICAL SYSTEM Summary: Water entered the passenger compartment through clogged sunroof drain hoses and accumulated under the front passenger seat, causing catastrophic failure of wide angle module (WAM) and related electronic components (incl. front camera and wipers). Description: After moderate rain, a la... Read more
Incident date: Nov 28, 2024
The contact owns a 2021 Volvo XC90. The contact stated that upon starting the vehicle and shifting to drive(D), the vehicle failed to respond unless the brake pedal had been released for 2-3 seconds. Additionally, the contact stated that upon starting the vehicle and releasing the brake pedal to reverse out of the driveway, the vehicle rolled back at a faster speed, and the vehicle failed to respo... Read more
Incident date: Nov 28, 2024
The serpentine belt on my 2018 Infiniti Q50 Sport became contaminated with oil immediately after dealer turbo replacement at the end of August 2025, causing the belt to slip, shred, and be pulled into the engine. This resulted in sudden loss of essential engine functions and poses a significant safety hazard. This failure was caused by improper repair at the dealership.”
Incident date: Nov 27, 2025
On thanksgiving day i drove to train station in the morning, and had no issue. After work i got in the car started to drive, i was going 25-35 miles per hour in the maplewood township, and i wanted to slow down just in case i dont see any kid or person at dark. I almost had no brake! I was so scared and i pushed th brake pedal so hard, i was very dangerous for the society at this moment. I just wi... Read more
Incident date: Nov 27, 2025
I am filing this complaint regarding a serious defect in my 2021 Toyota Corolla (Manual). At approximately 42,000 miles, the clutch slave cylinder failed. This defect caused hydraulic fluid to leak and contaminate the clutch assembly, resulting in significant damage and loss of proper function. Despite the fact that this issue stems from a defective part, the dealership has refused to cover the r... Read more