Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Jun 3, 2014
TL* THE CONTACT OWNS A 1999 VOLVO S80. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE BEGAN TO OPERATE ROUGHLY AND THE ENGINE STALLED WITHOUT WARNING. AFTER FIFTEEN MINUTES, THE VEHICLE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN 2007, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 06V441000 (VEHICLE SPEED CONTROL) HOWEVER, THE FAILURE RECURRED EIGH... Read more
Incident date: Jan 14, 2016
THE CAR DEVELOPED A RATTLE OVER BUMPS WHICH GOT WORSE WITH COLDER WEATHER TO THE POINT WE DETERMINED THE WINDSHIELD IS LOOSE ALMOST THE ENTIRE LENGTH ACROSS THE TOP AND PART WAY DOWN THE RIGHT SIDE. OUR LOCAL AUTO GLASS COMPANY SAYS IT SEEMS TO BE A FACTORY QUALITY CONTROL PROBLEM. UPON DOING SOME ONLINE RESEARCH IT APPEARS TO BE A SOMEWHAT COMMON PROBLEM WITH VOLVOS AND IT IS A PROBLEM WITH THE P... Read more
Incident date: Jan 11, 2016
CAR CAUGHT FIRE WITHOUT WARNING AS I WAS DRIVING IT. CAR HAD 93,000 AND HAD PASSED VA INSPECTION IN AUGUST. I PULLED OVER AND CALLED 911. BY THE TIME THE FIRE DEPARTMENT ARRIVED 3 MINUTES LATER, ENTIRE ENGINE WAS ENGULFED IN LARGE FLAMES. THE TEMPERATURE GAUGE NEVER INDICATED THE ENGINE WAS RUNNING HOT. USAA REMOVED THE VEHICLE, AND I DON'T KNOW WHETHER THEY WILL INSPECT IT FOR CAUSE, BUT I SUSPEC... Read more
Fire
Incident date: Jan 7, 2016
TL* THE CONTACT OWNS A 2011 VOLVO S80. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO SWITCH GEARS. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM FAILED AND NEEDED TO BE RESTARTED. IN ADDITION, THE BATTERY CABLE WAS FRACT... Read more
Incident date: Jan 7, 2016
TL* THE CONTACT OWNS A 2011 VOLVO S80. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO SWITCH GEARS. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM FAILED AND NEEDED TO BE RESTARTED. IN ADDITION, THE BATTERY CABLE WAS FRACT... Read more
Incident date: Jan 9, 2016
THE ANTI SKID SERVICE IS NOT FUNCTIONING. THE WARNING LIGHT KEEPS COMING ON AND OFF PERIODICIALLY.
Incident date: Jan 6, 2016
FUEL PUMP LEAKED. SMELL GAS. SCARED IT MAY CATCH FIRE. EXPENSIVE REPAIR. VOLVO IS REFUSING TO HONOR RECALL BECAUSE (1) VEHICLE PURCHASED IN NJ (THOUGH HAS SPENT LIFE IN VA) AND (2) WORK DONE AT NON-VOLVO MECHANIC. DUE TO THE SEVERITY OF THE ISSUE, I TOOK IT TO THE NEAREST MECHANIC RATHER THAN RISK DRIVING IT TO DEALER AND HAVING IT CATCH FIRE.
Incident date: Jul 1, 2015
MY COMPLAINT IS AGAINST SYLVANIA ULTRA HEADLIGHTS, PURCHASED FROM AUTOZONE. "THE HEADLIGHTS FAILED SHORTLY AFTER 2 MONTHS, THEY ARE THE MOST EXPENSIVE HEADLIGHTS THEY SELL (THINKING THEY ARE THE BEST) I PURCHASED A PAIR. HAD THEM REPLACED AT A LOCAL MECHANIC - THEY WERE INSTALLED CORRECTLY. - THIS ACTION WAS REPEATED FOR 3 SETS OF REPLACEMENTS. THE 4TH TIME AROUND I DID NOT PURCHASE HEADLIGHTS -... Read more
Incident date: Dec 18, 2015
I HAVE SERIOUS QUESTIONS ABOUT HOW A SMALL BUMP THAT SCRAPED THE FRONT TIRE, BUT DID NOT EVEN SCRAPE THE EXTERIOR OF THE CAR COULD CAUSE THE ENTIRE REAR END SUSPENSION AND STABILIZATION BAR TO HAVE TO BE COMPLETELY REPLACED. ARE THERE STRUCTURAL PROBLEMS WITH THE VOLVO XC60S THAT COULD CASES THIS? THE CAR WASN'T MOVING MORE THAN 10 MPH AS IT WAS CROSSING AN INTERSECTION FROM A STANDSTILL AT A LIGH... Read more
Incident date: Dec 18, 2015
I HAVE SERIOUS QUESTIONS ABOUT HOW A SMALL BUMP THAT SCRAPED THE FRONT TIRE, BUT DID NOT EVEN SCRAPE THE EXTERIOR OF THE CAR COULD CAUSE THE ENTIRE REAR END SUSPENSION AND STABILIZATION BAR TO HAVE TO BE COMPLETELY REPLACED. ARE THERE STRUCTURAL PROBLEMS WITH THE VOLVO XC60S THAT COULD CASES THIS? THE CAR WASN'T MOVING MORE THAN 10 MPH AS IT WAS CROSSING AN INTERSECTION FROM A STANDSTILL AT A LIGH... Read more
Incident date: Dec 19, 2015
I WAS IN AN ACCIDENT DRIVING ON A HIGHWAY DRIVING MY VOLVO XC60. I WAS TRAVELING AT APPROX 100KM/H AND RAN INTO THE BACK OF A SEMI THAT WAS TRAVELING AT AN APPROX SPEED OF 80KM/H. THE IMPACT WAS IN THE RIGHT FRONT (PASSENGER) SIDE OF MY XC-60 AND THE LEFT REAR OF THE SEMI. THE AIRBAGS FAILED TO DEPLOY ANYWHERE ON THE VOLVO. THANKFULLY, NOBODY WAS SERIOUSLY HURT AS ALL WERE WEARING SEATBELTS. B... Read more
Crash
Incident date: Dec 19, 2015
I WAS IN AN ACCIDENT DRIVING ON A HIGHWAY DRIVING MY VOLVO XC60. I WAS TRAVELING AT APPROX 100KM/H AND RAN INTO THE BACK OF A SEMI THAT WAS TRAVELING AT AN APPROX SPEED OF 80KM/H. THE IMPACT WAS IN THE RIGHT FRONT (PASSENGER) SIDE OF MY XC-60 AND THE LEFT REAR OF THE SEMI. THE AIRBAGS FAILED TO DEPLOY ANYWHERE ON THE VOLVO. THANKFULLY, NOBODY WAS SERIOUSLY HURT AS ALL WERE WEARING SEATBELTS. B... Read more
Crash
Incident date: Dec 19, 2015
I WAS IN AN ACCIDENT DRIVING ON A HIGHWAY DRIVING MY VOLVO XC60. I WAS TRAVELING AT APPROX 100KM/H AND RAN INTO THE BACK OF A SEMI THAT WAS TRAVELING AT AN APPROX SPEED OF 80KM/H. THE IMPACT WAS IN THE RIGHT FRONT (PASSENGER) SIDE OF MY XC-60 AND THE LEFT REAR OF THE SEMI. THE AIRBAGS FAILED TO DEPLOY ANYWHERE ON THE VOLVO. THANKFULLY, NOBODY WAS SERIOUSLY HURT AS ALL WERE WEARING SEATBELTS. B... Read more
Crash
Incident date: Jul 15, 2015
REAR MIDDLE SEAT BELT LATCH FAILED TO WORK OR SECURE PERSON. IT WILL NOT CLICK. LOCAL VOLVO DEALER IS CHARGING TO REPAIR THE SAFETY ITEM.
Incident date: Jan 4, 2016
WHILE DRIVING DOWN THE ROAD AT APPROXIMATELY 50 MPH I NOTICED MY DIM ( DRIVER INFORMATION MODULE) HAD COMPLETELY STOPPED WORKING. I WAS UNABLE TO READ MY SPEEDOMETER, RPM, FUEL LEVEL, AND ENGINE TEMPERATURE WHILE THE CAR WAS STILL RUNNING . AFTER RESEARCHING THIS ONLINE, IT APPEARS THAT THIS SEEMS TO BE A COMMON PROBLEM.
Incident date: Nov 30, 2015
1) POWER STEERING FLUID LEAKING CONSTANTLY SINCE PURCHASING CAR AT 52K MILES; DIAGNOSED AS RACK AND PINION FAILURE 2) ENGINE LIGHT CAME ON AND ENGINE MADE WHISTLING NOISE AT 60K MILES WHILE DRIVING; DIAGNOSED AS PCV FAILURE
Incident date: Nov 30, 2015
1) POWER STEERING FLUID LEAKING CONSTANTLY SINCE PURCHASING CAR AT 52K MILES; DIAGNOSED AS RACK AND PINION FAILURE 2) ENGINE LIGHT CAME ON AND ENGINE MADE WHISTLING NOISE AT 60K MILES WHILE DRIVING; DIAGNOSED AS PCV FAILURE
Incident date: Jul 2, 2014
TL* THE CONTACT OWNS A 2005 VOLVO S40. WHILE DRIVING VARIOUS SPEEDS ON SEVERAL OCCASIONS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP ELECTRONIC MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V033000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE... Read more
Incident date: Dec 27, 2015
VEHICLE GAUGES TEND TO ALL GO OFF AND ALL DIALS GO DOWN AS IF VEHICLE ISN'T ON. THIS IS A COMMON PROBLEM AMONG VOLVOS AND THIS HASN'T BEEN RECALLED. I WAS DRIVING AT LEAST 70 MPH ON THE HIGHWAY AND THIS HAPPENED TO ME. *JS
Incident date: Dec 28, 2015
TL* THE CONTACT OWNS A 2005 VOLVO XC90. DURING AN INSPECTION, THE TECHNICIAN DIAGNOSED THAT THE VEHICLE HAD A STRONG ODOR OF FUEL NEAR THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT BELIEVED THAT THE VEHICLE MAY BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V483000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE VIN WAS EXCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MI... Read more
Incident date: Dec 27, 2015
TL* THE CONTACT OWNS A 2006 VOLVO S40. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ENGINE STALLED WHILE THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V0330... Read more
Incident date: Dec 27, 2015
TL* THE CONTACT OWNS A 2006 VOLVO S40. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ENGINE STALLED WHILE THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V0330... Read more
Incident date: Dec 13, 2015
TL* THE CONTACT OWNED A 1990 VOLVO 740. WHILE THE VEHICLE WAS IN THE GARAGE, IT SUDDENLY ACCELERATED TO APPROXIMATELY 60 MPH. THE VEHICLE SLAMMED INTO A BRICK WALL. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE BRAKE PEDAL WAS SOFT AND WOULD NOT RESPOND. THE VEHICLE WAS DESTROYED. THE CONTACT WAS BLEEDING FROM HIS HEAD AND REQUIRED MEDICAL ATTENTION. THE APPROXIMATE FAILURE MILEAGE WAS 200... Read more
Crash
1 injured
Incident date: Dec 13, 2015
TL* THE CONTACT OWNED A 1990 VOLVO 740. WHILE THE VEHICLE WAS IN THE GARAGE, IT SUDDENLY ACCELERATED TO APPROXIMATELY 60 MPH. THE VEHICLE SLAMMED INTO A BRICK WALL. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE BRAKE PEDAL WAS SOFT AND WOULD NOT RESPOND. THE VEHICLE WAS DESTROYED. THE CONTACT WAS BLEEDING FROM HIS HEAD AND REQUIRED MEDICAL ATTENTION. THE APPROXIMATE FAILURE MILEAGE WAS 200... Read more
Crash
1 injured
Incident date: Dec 23, 2014
TL* THE CONTACT OWNS A 2007 VOLVO S80. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, SHE HEARD A LOUD ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS UNABLE TO BE DIAGNOSED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEER... Read more
Incident date: Dec 18, 2015
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. TH... Read more
Crash
Incident date: Dec 18, 2015
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. TH... Read more
Crash
Incident date: Dec 18, 2015
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. TH... Read more
Crash
Incident date: Dec 18, 2014
TL* THE CONTACT OWNS A 2003 VOLVO XC70. THE CONTACT STATED THAT A STRONG FUEL ODOR EMITTED INSIDE AND OUTSIDE OF THE VEHICLE CONTINUOUSLY HOWEVER, THERE WAS NO FUEL VISIBLE ON THE GROUND. THE VEHICLE WAS TAKEN TO THE DEALER AND AN INDEPENDENT MECHANIC, WHO BOTH CONFIRMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND TH... Read more
Incident date: Dec 21, 2015
VEHICLE HAS THE SMELL OF FUEL. THE 2001-2005 MODELS HAVE A RECALL FOR THIS SAME ISSUE BECAUSE OF THE PLASTIC ON THE FUEL PUMP FLANGE CRACKING. MANY OWNERS OF THE 2000 MODELS ARE REPORTING THIS ISSUE. THE FUEL PUMP IS THE SAME USED ON THE 2000 YEAR MODEL AS THE 2001-2005 SO THE 2000 SHOULD BE PART OF THE RECALL ALSO. THE SMELL OF FUEL IS NOT JUST UNPLEASANT BUT DANGEROUS. I HAVE A 11 MONTH OLD SON ... Read more
Incident date: Sep 22, 2015
TL* THE CONTACT OWNS A 2014 VOLVO XC60. THE CONTACT STATED THAT WHILE TURNING THE VEHICLE, THE ENGINE STALLED. THE VEHICLE WAS ABLE TO RESTART. IN ADDITION, THE CONTACT MENTIONED THE VEHICLE WAS JERKING WHILE THE GEAR WAS SHIFTING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A SOFTWARE UPGRADE. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURE... Read more
Incident date: Dec 21, 2015
PRKING BRAKE FRICTION LINING DELAMINATES FROM BRAKE SHOE, THEN GETS JAMMED INTERMITTENTLY IN THE DISK BRAKE SYSTEM, CAUSING LURCHING STOPS. PHOTO AVAILABLE OF THE FRICTION LINING FRAGMENTS.OTHERS ON INTERNET REPORT THAT FRAGMENTS HAVE CAUSED ENORMOUS WHEEL DAMAGE AT HIGHWAY SPEEDS.
Incident date: Dec 11, 2015
I HAVE HAD TWO VOLVO V70 STATION WAGONS. BOTH OF THEM HAVE EXHIBITED THE FOLLOWING- WHEN FILLING AT CERTAIN GAS STATIONS (SUNOCO MOST RECENTLY) THE GAS PUMP WILL NOT SHUT OFF AUTOMATICALLY BEFORE FUEL COMES POURING OUT OF THE FILLER. I BELIEVE IT IS A FUEL FILLER PROBLEM IN THE CAR, NOT IN THE PUMP, BECAUSE I DO NOT HAVE THIS PROBLEM WITH ANY OF OUR OTHER CARS. I BELIEVE IT IS EITHER AN ISSUE... Read more
VOLVO
SEAT BELT ASSEMBLY
(9999) — EQUIPMENT:ELECTRICAL
Dec 18, 2015
Incident date: Nov 15, 2015
2010 VOLVO S80 T6: TIRE PRESSURE MONITOR FAILURE, WHERE METAL VALVE STEM COLLAR FAILED WHILE DRIVING, APPARENTLY DUE TO CORROSION, AND TIRE DEFLATED RAPIDLY, DESTROYING TIRE. I ELECTED TO REPLACE ALL OF THE TIRE PRESSURE MONITOR UNITS AT A COST OF $115 EACH.
VOLVO
SEAT BELT ASSEMBLY
(9999) — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Dec 18, 2015
Incident date: Nov 15, 2015
2010 VOLVO S80 T6: TIRE PRESSURE MONITOR FAILURE, WHERE METAL VALVE STEM COLLAR FAILED WHILE DRIVING, APPARENTLY DUE TO CORROSION, AND TIRE DEFLATED RAPIDLY, DESTROYING TIRE. I ELECTED TO REPLACE ALL OF THE TIRE PRESSURE MONITOR UNITS AT A COST OF $115 EACH.
Incident date: Sep 1, 2015
TL* THE CONTACT OWNS A 2003 VOLVO XC70. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Incident date: Dec 15, 2015
DRIVING THE XC90 AND SUDDENLY THERE IS A HUGE THUMP AND CLICKING FROM THE DASHBOARD. ALL THE DIALS AROUND THE SPEDOMETER STOP WORKING.. IF WE KEEP DRIVING THERE ARE MORE THUMPS AND WE QUICKLY LOSE ENGINE POWER - IT IS EXTREMELY SCARY WHEN IT HAPPENS.. ALL THE LIGHTS COME ON (INSIDE THE CAR), DASHBOARD GOES DEAD ETC ETC. IT IS EXTREMELY DANGEROUS .. IT HAPPENED TO USE A NUMBER OF TIMES WITH 3 CH... Read more
Incident date: Dec 15, 2015
DRIVING THE XC90 AND SUDDENLY THERE IS A HUGE THUMP AND CLICKING FROM THE DASHBOARD. ALL THE DIALS AROUND THE SPEDOMETER STOP WORKING.. IF WE KEEP DRIVING THERE ARE MORE THUMPS AND WE QUICKLY LOSE ENGINE POWER - IT IS EXTREMELY SCARY WHEN IT HAPPENS.. ALL THE LIGHTS COME ON (INSIDE THE CAR), DASHBOARD GOES DEAD ETC ETC. IT IS EXTREMELY DANGEROUS .. IT HAPPENED TO USE A NUMBER OF TIMES WITH 3 CH... Read more
Incident date: Dec 15, 2015
DRIVING THE XC90 AND SUDDENLY THERE IS A HUGE THUMP AND CLICKING FROM THE DASHBOARD. ALL THE DIALS AROUND THE SPEDOMETER STOP WORKING.. IF WE KEEP DRIVING THERE ARE MORE THUMPS AND WE QUICKLY LOSE ENGINE POWER - IT IS EXTREMELY SCARY WHEN IT HAPPENS.. ALL THE LIGHTS COME ON (INSIDE THE CAR), DASHBOARD GOES DEAD ETC ETC. IT IS EXTREMELY DANGEROUS .. IT HAPPENED TO USE A NUMBER OF TIMES WITH 3 CH... Read more
Incident date: Dec 14, 2015
STATIONARY VEHICLE EQUIPPED WITH KEYLESS IGNITION AND AUTO ENGINE "START/STOP" FEATURE. VEHICLE WAS STOPPED IN DRIVEWAY. ENGINE STOPPED, DRIVER STEPPED OUT OF CAR, ENGINE RESTARTED AND MOVED FORWARD, DAMAGING HOME AND BARELY MISSED PINNING DRIVER AGAINST WALL. EXPERIENCED DRIVER, MOMENTARILY DISTRACTED, ASSUMED ENGINE WAS OFF, AND HAVING PREVIOUSLY DISABLED START/STOP FEATURE, BELIEVED THAT VEHI... Read more
Crash
Incident date: Aug 24, 2015
THE CAR, 2015 VOLVO V60, BEGAN SHUTTING OFF ITS MOTOR WHEN I CAME TO A STOP OR WHEN I PUT IT IN PARK AND A FEW TIMES WHEN I CAME TO A HARD STOP. THIS WOULD REQUIRE MY PUTTING THE CAR IN PARK, IF NOT ALREADY, PRESSING THE BREAK PEDAL AND PUSHING THE START BUTTON. DURING THESE TIMES, THE STEERING WHEEL WOULD LOCK UP AS IT SHOULD IF A DRIVER PURPOSELY TURNED THEIR CAR OFF. THE SYMPTOM WOULD HAPPEN IN... Read more
Incident date: Jun 1, 2015
THE CAR USES AN EXCESSIVE AMOUNT OF ENGINE OIL. CHECK OIL LIGHT COMES ON WILL DRIVING CAUSING A POTENTIAL SAFETY HAZARD WHILE I FIND A SAFE LOCATION TO STOP AND ADD ENGINE OIL.
Incident date: Oct 1, 2015
TL* THE CONTACT OWNS A 2001 VOLVO S60. WHILE OPERATING THE VEHICLE, AN ODOR OF FUEL WAS PRESENT AND THE CONTACT DISCOVERED FUEL PRESENT ON THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: ... Read more
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, A FUEL ODOR EMITTED FROM THE REAR OF THE VEHICLE AS THE VEHICLE LOST POWER AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO MENTIONED THAT FUEL WAS LEAKING FROM THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT AFTER THE VEHICLE WAS RESTARTED, THE FUEL ODOR RECURRED. THE VEHICLE WAS... Read more
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, A FUEL ODOR EMITTED FROM THE REAR OF THE VEHICLE AS THE VEHICLE LOST POWER AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO MENTIONED THAT FUEL WAS LEAKING FROM THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT AFTER THE VEHICLE WAS RESTARTED, THE FUEL ODOR RECURRED. THE VEHICLE WAS... Read more
Incident date: Dec 7, 2015
I WAS DRIVING DOWN THE INTERSTATE, SUDDENLY I HEARD A LOUD BOOM. I COULD HEAR SOMETHING SLIDING DOWN MY ROOF AND OFF THE BACK OF THE CAR. I DIDN'T KNOW WHAT WAS GOING ON, THEN I HEARD A WIND NOISE ABOVE. I REALIZED THAT MY SUNROOF WAS BROKEN AND GLASS WAS CASCADING DOWN AND FLYING OFF OF MY CAR. IT JUST SPONTANEOUSLY EXPLODED. I PULLED OVER TO LOOK AT THE SUNROOF AND TO SEE IF THERE WAS A ROCK THA... Read more
Incident date: Nov 19, 2015
I WAS DRIVING ON THE FREEWAY IN RUSH HOUR TRAFFIC IN ECO DRIVE MODE WITH THE AUTO START/STOP FUNCTION ENABLED. THE AUTO STOP KICKED IN AND STOPPED MY ENGINE, BUT WHEN I WENT TO PRESS ON THE GAS PEDAL, THE AUTO START DID NOT RESTART MY ENGINE AND THE GAS PEDAL WAS UNRESPONSIVE. NO ALERTS OR WARNINGS POPPED UP - EVERYTHING REMAINED ON (HEADLIGHTS, RADIO, ETC), AND NOTHING APPEARED WRONG EXCEPT FOR T... Read more
Incident date: Nov 19, 2015
I WAS DRIVING ON THE FREEWAY IN RUSH HOUR TRAFFIC IN ECO DRIVE MODE WITH THE AUTO START/STOP FUNCTION ENABLED. THE AUTO STOP KICKED IN AND STOPPED MY ENGINE, BUT WHEN I WENT TO PRESS ON THE GAS PEDAL, THE AUTO START DID NOT RESTART MY ENGINE AND THE GAS PEDAL WAS UNRESPONSIVE. NO ALERTS OR WARNINGS POPPED UP - EVERYTHING REMAINED ON (HEADLIGHTS, RADIO, ETC), AND NOTHING APPEARED WRONG EXCEPT FOR T... Read more
Incident date: Nov 19, 2015
I WAS DRIVING ON THE FREEWAY IN RUSH HOUR TRAFFIC IN ECO DRIVE MODE WITH THE AUTO START/STOP FUNCTION ENABLED. THE AUTO STOP KICKED IN AND STOPPED MY ENGINE, BUT WHEN I WENT TO PRESS ON THE GAS PEDAL, THE AUTO START DID NOT RESTART MY ENGINE AND THE GAS PEDAL WAS UNRESPONSIVE. NO ALERTS OR WARNINGS POPPED UP - EVERYTHING REMAINED ON (HEADLIGHTS, RADIO, ETC), AND NOTHING APPEARED WRONG EXCEPT FOR T... Read more
Incident date: Dec 5, 2015
WHILE DRIVING ALONG THE INTERSTATE IN SOUTHERN CALIFORNIA, AT ABOUT 70MPH, THE SUNROOF OF MY 2011 VOLVO C30 SPONTANEOUSLY EXPLODED. THERE WAS NO PREVIOUS INDICATION OF ANY FAULTS WITH THE SUNROOF SYSTEM AND IT WAS CLOSED AT THE TIME OF THE EXPLOSION. I WAS NOT DRIVING IN TRAFFIC OR IN THE VICINITY OF LARGE VEHICLES THAT COULD HAVE KICKED UP DEBRIS. I ALSO HAD NOT PASSED UNDER ANY OVERPASSES. ... Read more