Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Jan 7, 2026
My car periodically shuts down while on highway and once a week is completely dead and requires a jump or a tow. I have brought this to the dealerships attention for over 18 months and they continue to tell me that the problem is fixed. The car shut down and was completely dead again this week. No one from NA Volvo has ever called me back when I report the problem or has responded to countless inq... Read more
Incident date: Jan 7, 2026
My car periodically shuts down while on highway and once a week is completely dead and requires a jump or a tow. I have brought this to the dealerships attention for over 18 months and they continue to tell me that the problem is fixed. The car shut down and was completely dead again this week. No one from NA Volvo has ever called me back when I report the problem or has responded to countless inq... Read more
Incident date: Jan 2, 2026
While driving this car, I have experienced the car's auto-braking system. While driving on I-94, the traffic was slowing down due to activity ahead of me. Apparently, I did not slow down enough for the car's sensor, as the auto brakes engaged and "slammed" onto the brakes. The car behind me barely had time to react due to the auto-braking so hard on the brakes. Another instance of these auto bra... Read more
Incident date: Jan 2, 2026
While driving on I-5 north by Castaic (exit 176A) the car displayed "electric system temporarily limited" then "critical electric fault" at which time it rapidly decelerated while on the freeway. The hazard lights were pressed but did not work. There was no shoulder and cars nearly rear ended our vehicle, with our family of 4 (including 2 kids) inside. We were able to navigate the vehicle to a s... Read more
Incident date: Jan 9, 2026
While the manufacture states parts are available, I have not been able to get any and have been waiting since October of 2025. NHTSA Recall Number25V512
Incident date: Nov 28, 2025
When coming from a stop the steering wheel jerks and a warning message appear on the dashboard display, "Power Steering Assist Is Reduced. Drive with care."
Incident date: Jan 1, 2026
Transmission failed at 75K with no warning lights or prior evidence.
Incident date: Jan 1, 2026
The contact owns a 2023 Volvo XC40. The contact stated that while reversing, the rearview camera display intermittently was distorted or inoperative. The failure occurred on several different occasions. The contact stated that the infotainment system was intermittently inoperative and had to be manually reset to return to normal operation. The contact stated that the Forward Collision Avoidance: A... Read more
Incident date: Jan 5, 2026
The contact owns a 2023 Toyota Tundra. The contact stated that when the vehicle was started, the vehicle was unresponsive while depressing the accelerator pedal. The vehicle revved but failed to respond properly. The vehicle gradually reached 45 MPH, and then the check engine and several other unknown warning lights illuminated before the vehicle started losing motive power. The vehicle was unable... Read more
Incident date: Jan 5, 2026
I have been in multiple situation where my car is unable to charge from my home charger, and the issue is always same which is the need of GHCA replacement. Right now, GHCA for EX90 is in national back order with unknown ETA
Incident date: Dec 10, 2025
2016 Ford Mustang 2.3L Ecoboost Engine. Coolant intrusion into the cylinder. It's a known issue, an engine block design flaw. Ford was replacing the whole engine when those cars were under warranty. There is extensive content online about it and dozens of class actions.
Incident date: Jan 5, 2026
The vehicle was exposed to extreme cold (11°)for the first time since ownership. When getting into the vehicle and starting to move the windshield suffered a "Stress Fracture". Impeeding the drivers vision. This stress fracture was confirmed by a independent glass shop.
Incident date: Jan 5, 2026
To Whom It May Concern, I am submitting this complaint to report a repeated and unresolved safety defect in my leased Volvo vehicle involving rear passenger door lock failure, which has resulted in minor children being trapped inside the vehicle on multiple occasions Vehicle Safety Issue: The left rear passenger door fails to open from both inside and outside, despite the child lock not being en... Read more
Incident date: Jan 4, 2026
My back up camera went out November 2025 and does not work. Black screen. Lakeland Dodge Dealership refuses to fix for free and vehicle is not under current recall, although is a 2019 Dodge Journey GT. Safety issue and will be reported to National Road Safety Commission
Incident date: Jan 4, 2026
On 01/04/2026, while operating a gas-powered 2024 Volvo XC40, the vehicle experienced a catastrophic Sudden Unintended Acceleration (SUA) event while stationary at a red light. With the service brake fully depressed, the internal combustion engine began to surge and rev uncontrollably, making loud noises. The engine torque increased in direct response to increased brake pressure, eventually overco... Read more
Incident date: Jan 4, 2026
On 01/04/2026, while operating a gas-powered 2024 Volvo XC40, the vehicle experienced a catastrophic Sudden Unintended Acceleration (SUA) event while stationary at a red light. With the service brake fully depressed, the internal combustion engine began to surge and rev uncontrollably, making loud noises. The engine torque increased in direct response to increased brake pressure, eventually overco... Read more
Incident date: Nov 2, 2025
The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted several times and confirmed that the part for the recall repair was not yet available. The contact stated that the vehicle intermittently failed to start on the first attempt. The vehicle... Read more
Incident date: Nov 2, 2025
The crimping on the A/C hose from the firewall to the compressor failed and leaked all the freon from the system. This is a design flaw, the mounting location causes excess vibration in the hose leading to the crimping failure. There are countless forum posts and other complaints filed by owners of the same vehicle for the exact same A/C hose. This should be a recall from Volvo. It is a major safe... Read more
Incident date: Jul 3, 2025
The contact owns a 2018 Honda HR-V. The contact stated that the fuel gauge reading was intermittently inoperable. The contact stated that the failure mostly occurred while starting the vehicle, with the fuel gauge reading being displayed after driving for an extended period. The dealer was contacted and informed the contact that it was an instrument cluster failure, and there would be a charge for... Read more
Incident date: Jul 3, 2025
Component/System that failed: The engine (T5 Drive-E) experienced sudden loss of propulsion and entered reduced engine performance mode. The vehicle is currently available for inspection and was towed to an authorized Volvo dealer following the incident. How safety was put at risk: On July 3, 2025, while driving approximately 75 mph on a crowded interstate highway in rural Ohio with cruise contro... Read more
Incident date: Dec 19, 2025
From the beginning of my lease, the vehicle experienced repeated malfunctions of its safety and proximity sensor systems, including warning alerts and sensor-related failures. The vehicle was taken multiple times to an authorized Honda dealership for diagnosis and repair. Despite these repeated service visits, the safety sensor issues were never properly repaired or resolved. I later discovered ... Read more
Crash
Incident date: Dec 22, 2025
The vehicle is subject to an urgent safety recall (NHTSA Recall 25V636 – engine starter fire risk when parked). BMW has confirmed that there is no available remedy and no estimated timeline for repair. Due to the open recall and fire risk warning, the vehicle has been restricted from commercial use and removed from a car-sharing platform, resulting in loss of use. BMW has stated that there is n... Read more
Incident date: Dec 6, 2025
I'm not sure if these are related incidents or not, but at the end of Nov. 2025 I was driving in heavy traffic when all of a sudden I noticed a warning light on the dash came on. Then as I kept going another light, and another, each one about a minute apart until all of the warning lights were on. Then the car started cutting out and then it just died. I had been making my way over out of traffic ... Read more
Incident date: Nov 11, 2025
The contact owns a 2019 Buick Encore. The contact stated that after the vehicle was stopped, the gear shift lever was stuck in park(P). After several attempts, the contact was able to move the gear shifter lever. The contact stated that the drive back to the residence was rough. Two or three days later, the gear shift lever failed to function as intended. The service warning light was illuminated.... Read more
Incident date: Dec 23, 2025
Car suddenly slowed from 55 mph to 25 mph because of issues with the 12v battery and the ICCU system. The car is only 1 year old. From looking online, this seems to be a fairly common issue/problem. The dealer is working on it now, but it seems likely that this issue will happen again. If it happens on a freeway, certainly a safety concern.
Incident date: Dec 23, 2025
Some back info: I keep the auto start/stop feature disabled. There are three identical incidents total. One about a year or two ago and two back to back a few weeks ago. The first time I was stopped at a drive through but in “drive” with my foot on the brake. All of the sudden the car completely turns off. Screens black, engine off. Completely black car no inside lights on. Within a couple... Read more
Incident date: Dec 23, 2025
Some back info: I keep the auto start/stop feature disabled. There are three identical incidents total. One about a year or two ago and two back to back a few weeks ago. The first time I was stopped at a drive through but in “drive” with my foot on the brake. All of the sudden the car completely turns off. Screens black, engine off. Completely black car no inside lights on. Within a couple... Read more
Incident date: Dec 31, 2025
Shift to park message when car is in park - cannot turn off vehicle until message goes away. Car can roll if message is not off. Brakes: intense squeaking
Incident date: Dec 26, 2025
While driving to work this morning, 12/31/25, at approximately 0730 my front sunroof exploded. There was no collision, no debris, nothing hit the glass. This put me and my child at risk due to exploding glass. I have attempted to contact dealer to inquire but am waiting on a returned phone call. I have filed a claim with my insurance as well. There was no warning that this was going to occur.
Incident date: Dec 26, 2025
Water leaking from the windshield seal (possibly the moonroof) gets into electronics under the dash and causes the transmission to stop working properly and also causes the engine to just stop completely. It happened 4 years ago and Volvo replaced a module but it happened again a week ago.
Incident date: Dec 30, 2025
While driving on the highway and using the hands free feature on iPhone, I said, Hey Siri, and somehow it made the automatic braking on my 2019 Infiniti Qx50 engage unexpectedly. This is not the first time it has engaged unexpectedly and there are also instances when the sensors engage without anything nearby.
Incident date: Dec 30, 2025
SPEED LIMIT indicator incorrect (example: indicator shows 80 mph speed limit on a small road in Alabama where it should be 35 mph; also, there is no road in Alabama greater than 75mph.) LANE DEPARTURE ASSIST has a hard time identifying lanes in some construction zones (this is extremely dangerous as the car is constantly trying to over-correct me) - infotainment system randomly reboots, presents ... Read more
Incident date: Dec 30, 2025
SPEED LIMIT indicator incorrect (example: indicator shows 80 mph speed limit on a small road in Alabama where it should be 35 mph; also, there is no road in Alabama greater than 75mph.) LANE DEPARTURE ASSIST has a hard time identifying lanes in some construction zones (this is extremely dangerous as the car is constantly trying to over-correct me) - infotainment system randomly reboots, presents ... Read more
Incident date: Dec 30, 2025
Transmission was replaced at 20k miles it has still continue to stall while driving causing hard shift and stalling in the middle of the road almost causing accidents.
Incident date: Sep 26, 2025
When making sharp turns, the vehicle makes a clicking sound. Honda indicates they are currently investing the issue but at this time does not have a solution. This issue has been ongoing since the vehicle was acquired in August 2024. The issue is worse when turning to the left, and during cold weather.
Incident date: Sep 26, 2025
The USB ports under the center console malfunction frequently. The main, top engine mount disintegrated and needed to be replaced under 50,000 miles. The rear seat seatbelts come loose and sag easily. They do not retract automatically. The rubber stripping, where the door jamb is, comes off. The handles to the air vent break off very easily, rendering the vents inoperable. **The software for... Read more
Incident date: Sep 26, 2025
The USB ports under the center console malfunction frequently. The main, top engine mount disintegrated and needed to be replaced under 50,000 miles. The rear seat seatbelts come loose and sag easily. They do not retract automatically. The rubber stripping, where the door jamb is, comes off. The handles to the air vent break off very easily, rendering the vents inoperable. **The software for... Read more
Incident date: Dec 28, 2025
This issue happened back June 2025 when I make a wide turn, the car automatically go into limp mode and all the lights on the dashboard that is related to the brake system comes on, so for example, the advanced traction control sensor, the brake mode, the traction mode and the ABS mode and this is very dangerous because I realize when I am driving locally, and if I’m in the middle of a major int... Read more
Incident date: Dec 28, 2025
We are reporting two safety-related concerns involving a new 2026 INFINITI QX60 Sport. At delivery, a linear abrasion approximately 42 inches in length was present across the front roof panel and was not disclosed prior to sale. When this condition was raised, the dealership dismissed it by text message without performing a physical inspection. At a later date, the dealership applied a coating or ... Read more
Incident date: Dec 28, 2025
If a passenger or child in the second row attempts to open a door before/while the doors are unlocked, the interior AND exterior handles no longer function. This can be temporarily fixed by doing a complicated and long random series of enabling/disabling electronic child locks and unlocking and re-locking the doors, but in an emergency situation it would not be possible. Passengers would be trappe... Read more
Incident date: Dec 28, 2025
I am submitting this complaint due to a serious mechanical failure involving the vehicle’s transmission system. The transmission developed a fluid leak that resulted in a sudden loss of proper hydraulic pressure, causing abrupt and unintended vehicle movement while driving. This malfunction created a hazardous driving condition and nearly caused an accident. Given that the vehicle has approximat... Read more
Incident date: Dec 28, 2025
On December 28 the tailgate on my Volvo 2025 xc60 PHEV began to open and close randomly while it was not running, parked in my garage and and plugged in. I unplugged the car from the charger, firmly closed the tailgate and went back in side my house. I checked on the car several minutes later to find the tail gate open again. I again firmly closed the tail gate and this time ensured that I lock... Read more
Incident date: Dec 1, 2025
I am writing to formally document a mechanical failure that occurred while I was driving on a major freeway. While traveling at highway speed, I suddenly heard loud, abnormal knocking and banging noises originating from the engine. Almost immediately, the vehicle lost power and became difficult to control while maintaining speed with surrounding traffic. Within moments, dashboard warning indicato... Read more
Incident date: Dec 16, 2025
The contact owns a 2014 Forest River Georgetown RV. The contact received notification of NHTSA Campaign Number: 24V913000 (EXTERIOR LIGHTING); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufac... Read more
Incident date: Dec 19, 2025
Driving 80 mph on a toll road and when the truck downshifted while going up a hill, it couldn't find a gear and almost downshifted into 1st gear. It also got stuck in 4th gear in another incident and left me crawling through the middle of an intersection.
Incident date: Dec 11, 2025
I was driving on the internstate and my blind spot indicator came on and stayed on even though there were no cars in my blind spot. I needed to change lanes and tried to despite the blind spot indicator being on and the automatic collision avoidance system put me back into the lane I was in. I had to fight the vehicle to get over to be able to exit the interstate.
Incident date: Dec 11, 2025
The car in front of me, 8 to 10 feet ahead, slow down and turn on their blinker. My car slammed so hard on its break. It threw me and my dog forward. It never gave us a warning until it slammed. There was plenty of time for me to slow down, but also the car was partially already in the turn lane. There is then 223 seconds where my car will not move forward. I am a sitting duck to cars coming behin... Read more
Incident date: Dec 18, 2025
I decided to clean off my windshield with the windshield wiper spray and wipers and noticed my windshield would not turn on at all. I heard no noise from the motor coming on nothing happened when I attempted to turn them on. I knew rain was coming in the next few days so I was worried I was going to have visibility issues. Contacted the dealer who stated they had no loaner available. I had to driv... Read more
Incident date: Dec 16, 2025
The contact owns a 2024 Volvo S60. The contact stated that while pulling into a handicap parking spot in the parking spot located in front of Barnes and Noble, on 12/16/2025 around 6:40 P.M., the vehicle experienced uncommanded /unattended acceleration, and the brakes failed when depressed and pressed against the floorboard. and crashed into the cement barrier, which slowed it, and then the vehicl... Read more
Crash
Incident date: Dec 18, 2025
The contact owns a 2024 Volvo S60. The contact stated that while pulling into a handicap parking spot in the parking spot located in front of Barnes and Noble, on 12/16/2025 around 6:40 P.M., the vehicle experienced uncommanded /unattended acceleration, and the brakes failed when depressed and pressed against the floorboard. and crashed into the cement barrier, which slowed it, and then the vehicl... Read more
Crash