Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Oct 12, 2018
THE VEHICLE CAUGHT ON FIRE AFTER PULLING INTO A PARKING LOT
Fire
Incident date: Sep 23, 2018
WHILE DRIVING WITH TWO YOUNG CHILDREN IN CAR, VOLVO HOOD STARTED TO SMOKE. NO WARNING LIGHTS OR SIGNALS WENT OFF. WE PULLED OVER, TURNED ENGINE OFF, REMOVED KIDS FROM THE CAR, AND WITHIN A FEW MINUTES, THE ENTIRE HOOD OF THE CAR WAS IN FLAMES. THE CAR WAS COMPLETELY DESTROYED, EVEN THOUGH FIREFIGHTERS EXTINGUISHED THE FIRE. WE HAVE NO INFORMATION AS TO THE CAUSE OF THE FIRE - ENGINE, ELECTRICA... Read more
Fire
Incident date: Sep 23, 2018
WHILE DRIVING WITH TWO YOUNG CHILDREN IN CAR, VOLVO HOOD STARTED TO SMOKE. NO WARNING LIGHTS OR SIGNALS WENT OFF. WE PULLED OVER, TURNED ENGINE OFF, REMOVED KIDS FROM THE CAR, AND WITHIN A FEW MINUTES, THE ENTIRE HOOD OF THE CAR WAS IN FLAMES. THE CAR WAS COMPLETELY DESTROYED, EVEN THOUGH FIREFIGHTERS EXTINGUISHED THE FIRE. WE HAVE NO INFORMATION AS TO THE CAUSE OF THE FIRE - ENGINE, ELECTRICA... Read more
Fire
Incident date: Sep 23, 2018
WHILE DRIVING WITH TWO YOUNG CHILDREN IN CAR, VOLVO HOOD STARTED TO SMOKE. NO WARNING LIGHTS OR SIGNALS WENT OFF. WE PULLED OVER, TURNED ENGINE OFF, REMOVED KIDS FROM THE CAR, AND WITHIN A FEW MINUTES, THE ENTIRE HOOD OF THE CAR WAS IN FLAMES. THE CAR WAS COMPLETELY DESTROYED, EVEN THOUGH FIREFIGHTERS EXTINGUISHED THE FIRE. WE HAVE NO INFORMATION AS TO THE CAUSE OF THE FIRE - ENGINE, ELECTRICA... Read more
Fire
Incident date: Oct 11, 2016
TL* THE CONTACT OWNED A 2007 VOLVO S40. THE CONTACT CALLED ON BEHALF OF THE DRIVER. THE CONTACT STATED THAT THE VEHICLE WAS STRUCK ON THE FRONT PASSENGER SIDE BY ANOTHER VEHICLE. THE SPEED WAS UNKNOWN. THE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT DETACHED. THE DRIVER SUSTAINED LEG, BACK, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED A... Read more
Crash
1 injured
Incident date: Oct 11, 2016
TL* THE CONTACT OWNED A 2007 VOLVO S40. THE CONTACT CALLED ON BEHALF OF THE DRIVER. THE CONTACT STATED THAT THE VEHICLE WAS STRUCK ON THE FRONT PASSENGER SIDE BY ANOTHER VEHICLE. THE SPEED WAS UNKNOWN. THE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT DETACHED. THE DRIVER SUSTAINED LEG, BACK, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED A... Read more
Crash
1 injured
Incident date: Jan 1, 2017
2015 VOLVO S80. CONSUMER WRITES IN REGARD TO FRONT END MALFUNCTIONS, RECURRING ISSUES WITH RIM,TIRE AND ALIGNMENT. *AS THE CONSUMER STATED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. *JS
Incident date: Sep 1, 2018
THE BACKUP CAMERA IS MALFUNCTIONING NOW BECAUSE THE VIEW FIELD IS PARTIALLY BLOCKED BY THE VEHICLE BODY. I WAS TOLD THAT THERE'RE SOME OTHER CARS (INCLUDING SOME NEW CARS AT DEALER) HAVE SIMILAR PROBLEMS. I VISITED THE RETAILER AND THEN CONTACTED THE CUSTOM CARE CENTER OF VOLVO. HOWEVER, THE RESPONSE IS DISAPPOINTING (HONESTLY, UNACCEPTABLE) BECAUSE I WAS TOLD THAT VOLVO CANNOT FIX IT.
Incident date: Sep 18, 2018
ON 2018-09-17, THE VEHICLE, A 2017 VOLVO XC90 T8 HYBRID, REPORTED AN ERROR STATING "REDUCED PERFORMANCE" WITHIN THE INSTRUMENT GAUGE. THE VEHICLE CONTINUED TO DRIVE, WITHOUT THE HYBRID SYSTEM, ONLY WORKING ON THE GAS ENGINE. THE VEHICLE WAS DRIVEN APPROXIMATELY 3 MILES AFTER THE ERROR MESSAGE APPEARED. THE NEXT DAY, 2018-09-18, THE VEHICLE WAS STARTED, WITH THE SAME ERROR. AFTER DRIVING LESS THAN ... Read more
Incident date: Sep 18, 2018
ON 2018-09-17, THE VEHICLE, A 2017 VOLVO XC90 T8 HYBRID, REPORTED AN ERROR STATING "REDUCED PERFORMANCE" WITHIN THE INSTRUMENT GAUGE. THE VEHICLE CONTINUED TO DRIVE, WITHOUT THE HYBRID SYSTEM, ONLY WORKING ON THE GAS ENGINE. THE VEHICLE WAS DRIVEN APPROXIMATELY 3 MILES AFTER THE ERROR MESSAGE APPEARED. THE NEXT DAY, 2018-09-18, THE VEHICLE WAS STARTED, WITH THE SAME ERROR. AFTER DRIVING LESS THAN ... Read more
Incident date: Sep 18, 2018
ON 2018-09-17, THE VEHICLE, A 2017 VOLVO XC90 T8 HYBRID, REPORTED AN ERROR STATING "REDUCED PERFORMANCE" WITHIN THE INSTRUMENT GAUGE. THE VEHICLE CONTINUED TO DRIVE, WITHOUT THE HYBRID SYSTEM, ONLY WORKING ON THE GAS ENGINE. THE VEHICLE WAS DRIVEN APPROXIMATELY 3 MILES AFTER THE ERROR MESSAGE APPEARED. THE NEXT DAY, 2018-09-18, THE VEHICLE WAS STARTED, WITH THE SAME ERROR. AFTER DRIVING LESS THAN ... Read more
Incident date: Oct 12, 2018
SUNROOF EXPLODED WHILE DRIVING DOWN THE INTERSTATE IN AN OPEN RURAL AREA WITHOUT ANY SORT OF OUTSIDE FORCE.
Incident date: Oct 10, 2018
WHILE DRIVING CAR, A FIRE STARTED UNDER THE HOOD NEAR THE HEADLIGHT , FLAMES WERE FLYING ALTHOUGH CAR HAD NO ENGINE LIGHT AND RAN GREAT. PULLED OVER AND PEOPLE HAD FIRE EXTINGUISHER AND FIRE COMPANY CAME TO MAKE SURE IF WAS ALL OUT. EXTENSIVE DAMAGE DONE TO CAR. I AM TOLD IT SHOULD OF BLOWN A FUSE INSTEAD OF LIGHTING ON FIRE WITH MY GRANDSON AND DOGS IN THE CAR WITH NO WARNING. INSURANCE SAID IT ... Read more
Fire
Incident date: Oct 10, 2018
WHILE DRIVING CAR, A FIRE STARTED UNDER THE HOOD NEAR THE HEADLIGHT , FLAMES WERE FLYING ALTHOUGH CAR HAD NO ENGINE LIGHT AND RAN GREAT. PULLED OVER AND PEOPLE HAD FIRE EXTINGUISHER AND FIRE COMPANY CAME TO MAKE SURE IF WAS ALL OUT. EXTENSIVE DAMAGE DONE TO CAR. I AM TOLD IT SHOULD OF BLOWN A FUSE INSTEAD OF LIGHTING ON FIRE WITH MY GRANDSON AND DOGS IN THE CAR WITH NO WARNING. INSURANCE SAID IT ... Read more
Fire
Incident date: Oct 10, 2018
WHILE DRIVING CAR, A FIRE STARTED UNDER THE HOOD NEAR THE HEADLIGHT , FLAMES WERE FLYING ALTHOUGH CAR HAD NO ENGINE LIGHT AND RAN GREAT. PULLED OVER AND PEOPLE HAD FIRE EXTINGUISHER AND FIRE COMPANY CAME TO MAKE SURE IF WAS ALL OUT. EXTENSIVE DAMAGE DONE TO CAR. I AM TOLD IT SHOULD OF BLOWN A FUSE INSTEAD OF LIGHTING ON FIRE WITH MY GRANDSON AND DOGS IN THE CAR WITH NO WARNING. INSURANCE SAID IT ... Read more
Fire
Incident date: Oct 11, 2018
MY ISSUE IS RELATED TO THE CONSTANT CORROSION PROBLEMS ON TPS THAT LEAD TO MULTIPLE REPLACEMENTS ON MY VEHICLE. IT WAS DISCOVERED DURING SEMI ANNUAL CHANGEOVER OF WINTER AND SUMMER TIRES, WHERE ONE OF THE WHEELS AND TIRES DEFLATED DUE TO CORROSION OF THE TPS. COSTLY PART THAT IS LIKELY DEFECTIVE IN DESIGN AND IF FAILED ON ROADWAY COULD HAVE RESULTED IN A FLAT TIRE AND VEHICLE ROADWAY INCIDENT. ... Read more
Incident date: Sep 1, 2018
ABOUT 6 WEEKS AGO THE CHECK ENGINE LIGHT WENT ON IN MY VOLVO. I WENT TO AN AUTO SHOP AND THE SCAN READ "FAULTY RADIATOR ANTI-TAMPER DEVICE." I THEN RESEARCHED THE PROBLEM AND FOUND THAT VOLVO HAD A RECALL (TJ27910) THE 2013 S80 WAS EFFECTED BY THIS RECALL. I CALLED THE DEALER AND MY CAR WAS SUPPOSEDLY NOT ON THE RECALL LIST EVEN THOUGH I HAD THE SAME ISSUE. VOLVO WOULD NOT HONOR THE RECALL AND ST... Read more
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2015 VOLVO XC60. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE WHEEL HUBS FAILED. THE CONTACT HEARD A GRINDING, THUMPING, AND CLUCKING NOISE WHILE TURNING LEFT OR RIGHT WHEN DRIVING IN LOCAL TRAFFIC. THE VEHICLE AND THE FRONT DRIVERS SIDE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE FRONT WHEEL HUBS WERE SEPARATED. THE VEHICLE WAS TAKEN TO PARKWAY VO... Read more
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2015 VOLVO XC60. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE WHEEL HUBS FAILED. THE CONTACT HEARD A GRINDING, THUMPING, AND CLUCKING NOISE WHILE TURNING LEFT OR RIGHT WHEN DRIVING IN LOCAL TRAFFIC. THE VEHICLE AND THE FRONT DRIVERS SIDE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE FRONT WHEEL HUBS WERE SEPARATED. THE VEHICLE WAS TAKEN TO PARKWAY VO... Read more
Incident date: Feb 11, 2014
TL* THE CONTACT OWNS A 2011 VOLVO C70. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING AND THE OIL INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED NUMEROUS TIMES BETWEEN FEBRUARY OF 2011 AND SEPTEMBER OF 2018. DURING THE FIRST FAILURE, THE THROTTLE BODY AND INTAKE MANIFOLD FAILED AND THE FAILURE RECURRED IN SEPTEMBER OF 2014. DYER & DYER VOLVO CARS (5260 PEACH... Read more
Incident date: Feb 11, 2014
TL* THE CONTACT OWNS A 2011 VOLVO C70. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING AND THE OIL INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED NUMEROUS TIMES BETWEEN FEBRUARY OF 2011 AND SEPTEMBER OF 2018. DURING THE FIRST FAILURE, THE THROTTLE BODY AND INTAKE MANIFOLD FAILED AND THE FAILURE RECURRED IN SEPTEMBER OF 2014. DYER & DYER VOLVO CARS (5260 PEACH... Read more
Incident date: Feb 11, 2014
TL* THE CONTACT OWNS A 2011 VOLVO C70. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING AND THE OIL INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED NUMEROUS TIMES BETWEEN FEBRUARY OF 2011 AND SEPTEMBER OF 2018. DURING THE FIRST FAILURE, THE THROTTLE BODY AND INTAKE MANIFOLD FAILED AND THE FAILURE RECURRED IN SEPTEMBER OF 2014. DYER & DYER VOLVO CARS (5260 PEACH... Read more
Incident date: Sep 14, 2018
ENGINE CHECK LIGHT CAME ON, ENGINE POWER FELL OFF, NOTIFICATION TO DEALER SENT BY COMPUTER. BROUGHT CAR INTO DEALER, LEFT FOR INSPECTION. INFORMED SPARKPLUG TIP WAS INGESTED BY ENGINE. BOROSCOPE REVEALED SPARK PLUG WAS MISSING TIP.ENGINE HAD LOW PRESSURE IN CYLINDER 30 VS 180. VOLVO WARRANTY WAS IN FORCE. MILEAGE 21325 MILES AT TIME OF EVENT WAS TRAVELING ON FREEWAY AND WAS EXPERIENCING DIFFIC... Read more
Incident date: Oct 4, 2018
TL* THE CONTACT OWNS A 2002 VOLVO V70. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 09V483000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO VOLVO CARS EDINBURGH (4221 US 281 BUS, EDINBURGH, TX 78539) FOR AN EVALUATION, ACCORDING TO THE RECALL NOTIFICATION. THE DEALER DECLINED THE REPAIR EVEN THOUGH A STRONG FUEL ODOR WAS PRESENT INSIDE THE VEHICLE. A WRITTEN DIAGNOSIS ... Read more
Incident date: Sep 10, 2015
TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT A FUEL LEAK WAS NOTICED UNDERNEATH THE VEHICLE. WHILE DRIVING APPROXIMATELY 57 MPH, THE VEHICLE SPUN OUT OF CONTROL AND ENDED UP ON THE SIDE OF THE ROAD. IN ADDITION, THE ANTI-SKID INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLVO CARS BENTWOOD (314-644-9501, LOCATED AT 7700 MANCHESTER RD, ST. LOUIS, MO 63143) WHERE THE TRANSMISSI... Read more
Incident date: Sep 10, 2015
TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT A FUEL LEAK WAS NOTICED UNDERNEATH THE VEHICLE. WHILE DRIVING APPROXIMATELY 57 MPH, THE VEHICLE SPUN OUT OF CONTROL AND ENDED UP ON THE SIDE OF THE ROAD. IN ADDITION, THE ANTI-SKID INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLVO CARS BENTWOOD (314-644-9501, LOCATED AT 7700 MANCHESTER RD, ST. LOUIS, MO 63143) WHERE THE TRANSMISSI... Read more
Incident date: Sep 29, 2018
KEY FOB CAN ACTIVATE THE LIFT GATE WHEN KEY IS IN POCKET BECAUSE THE BUTTONS ARE TOO SENSITIVE ON THE FOB LEADING TO A PERSON GETTING INJURED BY AUTOMATICALLY CLOSING TRUNK. VEHICLE WAS STATIONARY LOADING GROCERIES INTO TRUNK.
1 injured
Incident date: Sep 2, 2018
AS FAR BACK AS 2011, THERE WERE COMPLAINTS THAT VOLVOS EQUIPPED WITH THE CITY SAFETY SYSTEM WOULD SUDDENLY STOP OR SLOW DOWN FOR NO REASON. THIS SAME SITUATION HAPPENED TO ME IN SEPTEMBER 2018. AS I WAS MAKING A LEFT TURN TO CROSS AN INTERSECTION, MY VOLVO S60 SUDDENLY CAME TO A HALT. THERE WAS NOTHING IN FRONT OF ME. I WAS NOT SURE WHAT HAD HAPPENED AS I HEARD A GRINDING NOISE. I PULLED THE CAR O... Read more
Incident date: Sep 21, 2018
MY CAR STOPPED IN THE MIDDLE OF THE ROAD WITH MY CHILD IN THE CAR; COME TO FIND OUT THEIR IS A STARTER RECALL ASSOCIATED WITH THIS YEAR MAKE AND MODEL, BUT NOT ASSOCIATED WITH MY VIN. AFTER NUMEROUS OTHER BREAK DOWNS THIS WAS CONFIRMED BY A MECHANIC THAT IT IS AN ISSUE. VOLVO STATED THEY COULD NOT FIND THE ISSUE UNLESS MY VEHICLE WAS THROWING A CODE. WHICH IT NEVER DID WHEN AND WOULD NOT ACCORD... Read more
Incident date: Sep 26, 2017
TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING 60 MPH, THE VEHICLE CAME TO A COMPLETE STOP ON ITS OWN. THE CONTACT MANAGED TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE COULD NOT BE TURNED OFF AND THE GEAR COULD NOT BE PLACED INTO PARK. THE VEHICLE EVENTUALLY SHUT OFF ON ITS OWN. THE CONTACT WAITED A WHILE BEFORE RESTARTING THE VEHICLE AND THEN DROVE TO MONTROSE VOLVO OF CLEVELA... Read more
Incident date: Sep 6, 2017
VECHILE LEAKING GAS AND HAD STRONG GAS SMELL.
Incident date: Sep 10, 2018
A PRIOR WRECK HAPPEN SEMI TRUCK TRAILER CROSS MEDIAN AND LAY OVER BLOCKING ALL MY LANES IN THE DARK ON 09/10/18 TIME 0040 HRS RAINING WIPER ON . DID NOT SEE IT TILL FINAL SECONDS ROOF OF SEMI TRAILER FACING ME ON THE GROUND I DROVE THRU THE ROOF OF SEMI TRAILER WITH A LOAD OF CANDY IN IT AIR BAG DID NOT GO OFF , EARLY WARNING DISTANCE SENSOR DID NOT GO OFF EXTREME DAMAGE TO FRONT HOOD , CAB A... Read more
Crash
1 injured
Incident date: Sep 10, 2018
A PRIOR WRECK HAPPEN SEMI TRUCK TRAILER CROSS MEDIAN AND LAY OVER BLOCKING ALL MY LANES IN THE DARK ON 09/10/18 TIME 0040 HRS RAINING WIPER ON . DID NOT SEE IT TILL FINAL SECONDS ROOF OF SEMI TRAILER FACING ME ON THE GROUND I DROVE THRU THE ROOF OF SEMI TRAILER WITH A LOAD OF CANDY IN IT AIR BAG DID NOT GO OFF , EARLY WARNING DISTANCE SENSOR DID NOT GO OFF EXTREME DAMAGE TO FRONT HOOD , CAB A... Read more
Crash
1 injured
Incident date: Sep 10, 2018
A PRIOR WRECK HAPPEN SEMI TRUCK TRAILER CROSS MEDIAN AND LAY OVER BLOCKING ALL MY LANES IN THE DARK ON 09/10/18 TIME 0040 HRS RAINING WIPER ON . DID NOT SEE IT TILL FINAL SECONDS ROOF OF SEMI TRAILER FACING ME ON THE GROUND I DROVE THRU THE ROOF OF SEMI TRAILER WITH A LOAD OF CANDY IN IT AIR BAG DID NOT GO OFF , EARLY WARNING DISTANCE SENSOR DID NOT GO OFF EXTREME DAMAGE TO FRONT HOOD , CAB A... Read more
Crash
1 injured
Incident date: Sep 20, 2018
WHILE DRIVING, ALL POWER (ALL POWER) IS LOST, WITHOUT WARNING. DRIVING NORMALLY IN TRAFFIC, THE CAR SIMPLY SHUTS DOWN. ENGINE STOPS, NO LIGHTS (INTERIOR OR EXTERIOR), NO DASHBOARD DATA, SAFETY SYSTEMS DISABLED, NO TURN SIGNALS, NO POWER STEERING, SAFETY FLASHERS DO NOT FUNCTION, ETC. ESSENTIALLY LIKE THE CAR WAS TUNED OFF. TRY TO RESTART - NOTHING. AFTER 'RESTING' FOR 5 MINUTES, STARTS AND RUN... Read more
Incident date: May 25, 2017
THE DASHBOARD INSTRUMENT PANEL AND LIGHTS GO OFF AND COME BACK ON WHENEVER. I HAVE HAD THE CAR FOR OVER A YEAR. IT WAS A GIFT. I JUST FOUND OUT TONITE FROM AN OFFICER THAT WHEN THE INSTRUMENT PANEL AND LIGHTS ARE OFF I HAVE NO TAIL LIGHTS. I WAS WONDERING IF THERE HAS EVER BEEN A RECALL. THIS IS VERY DANGEROUS THE DATE BELOW IS IT AN APPROXIMATE. I REALLY DO NOT REMEMBER THE EXACT DATE.
Incident date: Sep 2, 2018
I TOOK MY CAR TO THE SEARS AUTO CENTER AT 1178 EL CAMINO REAL IN SAN BRUNO, CALIFORNIA (SEARS STORE #6909) ON SEPTEMBER 2, 2018 FOR FRONT BRAKES. SEARS RETURNED THE CAR TO ME ON 9/2/18 (A COPY OF MY "FINAL INVOICE" IS ENCLOSED). I SUBSEQUENTLY LEARNED THAT THE DUST BOOT FOR THE RIGHT FRONT BRAKE CALIPER IS MISSING. I RETURNED TO SEARS ON SEPTEMBER 10 AND TOLD THE MANAGER IN CHARGE, MR. HOLLOWAY,... Read more
Incident date: Sep 2, 2018
I TOOK MY CAR TO THE SEARS AUTO CENTER AT 1178 EL CAMINO REAL IN SAN BRUNO, CALIFORNIA (SEARS STORE #6909) ON SEPTEMBER 2, 2018 FOR FRONT BRAKES. SEARS RETURNED THE CAR TO ME ON 9/2/18 (A COPY OF MY "FINAL INVOICE" IS ENCLOSED). I SUBSEQUENTLY LEARNED THAT THE DUST BOOT FOR THE RIGHT FRONT BRAKE CALIPER IS MISSING. I RETURNED TO SEARS ON SEPTEMBER 10 AND TOLD THE MANAGER IN CHARGE, MR. HOLLOWAY,... Read more
Incident date: Sep 5, 2018
I WANT TO MAKE YOU AWARE OF A VERY SERIOUS CAR ACCIDENT THAT MY MOTHER HAD ON 9-5-18. SHE WAS DRIVING HER 2000 VOLVO S80 WHEN HER CAR BEGAN TO ACCELERATE ON ITS OWN. SHE WAS NOT ABLE TO CONTROL THE CAR. MY MOM HAD HER FOOT ON THE BRAKE BUT THAT DID NOT STOP THE VEHICLE. UNFORTUNATELY, AT THAT POINT THE CAR WAS OUT OF CONTROL HITTING AND BANGING UP ALL THE CARS AROUND IT. THEN THE CAR FINALLY SMASH... Read more
Crash
3 injured
Incident date: Sep 1, 2017
KEY IGNITION IS FAILING WILL OFTEN NOT START THEN AFTER MOVING KEY AROUND IN IGNITION TO FIND THE PERFECT POSITION THE CAR WILL START
Incident date: Aug 24, 2018
TL* THE CONTACT OWNS A 2017 VOLVO XC90. WHILE DRIVING 15 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE BECAUSE THE LOW SPEED AUTO EMERGENCY BRAKING/FORWARD COLLISION AVOIDANCE INDICATOR DID NOT ILLUMINATE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO LOWE PEARSON VOLVO BOISE (7805 W GRATZ DR, BOISE, ID 83709, 208-377-3900) WHERE IT WAS DIAG... Read more
Crash
Incident date: Jan 1, 2018
FUEL LEAKING FROM TANK (MOST LIKELY TOP OF TANK), WHEN FUEL PUMP IS OPERATING. UPON SOME SEARCH, I FOUND THAT THERE WAS A RECALL FOR THIS PROBLEM FOR THE S60 FROM 2001 TO 2009. BUT FOR SOME REASON MY VIN IS NOT COVERED. SEEMS LIKE THERE'S SOME LOOPHOLE THAT THEY MANAGED TO USE, WHY NOT ALL VINS SHOULD BE COVERED. ITS CLEARLY A VERY DANGEROUS FAILURE.
Incident date: Aug 31, 2018
BEGAN SMELLING GAS ODOR AND NOTICED A SMALL LEAK. FOUND THAT THERE WAS A RECALL ON THE FUEL PUMP FOR MY MODEL AND YEAR BUT WHEN I CALL VOLVO ABOUT THE RECALL, MY VEHICLE WASN'T INCLUDED EVEN THOUGH MY VEHICLE WAS REGISTERED IN THE STATES WHERE THE RECALL WAS ASSOCIATED.
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2008 VOLVO XC70. THE CONTACT STATED THAT HOT AIR BLEW FROM THE AIR VENTS WHEN THE AIR CONDITIONING WAS ACTIVATED. ALSO, THE ENGINE OVERHEATED WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAN CONTROL MODULE NEEDED TO BE REPLACED. PRESTIGE VOLVO (285 EAST NJ-10, EAST HANOVER, NJ 07936, (973) 884-2400) WAS CONTACTED AND STA... Read more
Incident date: Aug 28, 2018
FAN CONTROL MODULE NOT FUNCTIONING PROPERLY. LOSS OF COOLING SYSTEM FUNCTION AND ENGINE OVERHEATS. AIR CONDITIONER DOESN'T WORK PROPERLY. MECHANIC HAS CONFIRMED IT IS THE FAN CONTROL MODULE THAT IS FAILING. SAME YEAR DIFFERENT VEHICLES HAVE SAME ISSUES IN CASE # NHTSA CAMPAIGN ID NUMBER: 09V218000 N/A
Incident date: Aug 21, 2018
ON DECEMBER 24, 2015, OUR 2012 VOLVO S60 FWD T5 ENGINE BROKE DOWN ON A CITY STREET. THE BELT WAS REPLACED AT THE VOLVO DEALERSHIP WITH A STANDARD "VOLVO-BELT." MILEAGE ON THE CAR AT THE TIME WAS 43843. FAST FORWARD TO AUGUST 21, 2018, THE CAR BREAKS DOWN AGAIN ON CITY STREET. CURRENT MILEAGE IS 73114. THE BELT AGAIN BREAKS. HOWEVER, THIS TIME DEBRIS GOT INTO TIMING BELT GEARS. THIS CAUSED T... Read more
Incident date: Aug 8, 2018
WE HAVE OWNED OUR XC90 SINCE NOVEMBER 11, 2017. THE BRAKES WERE SQUEALING WHEN BRAKING IN NORMAL CONDITION(S), NO RAIN ON ROAD OR WATER ON BRAKES WHETHER WE WERE DRIVING ON CITY STREETS, HIGHWAYS OR FREEWAYS. VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AND BRAKE PADS ON 30 MARCH 2018, JUST A LITTLE OVER 4 MONTHS OF OWNING THE VEHICLE. FOUR MONTHS LATER 8 AUGUST 2018, VOLVO SERVICE TEC... Read more
Incident date: Aug 8, 2018
WE HAVE OWNED OUR XC90 SINCE NOVEMBER 11, 2017. THE BRAKES WERE SQUEALING WHEN BRAKING IN NORMAL CONDITION(S), NO RAIN ON ROAD OR WATER ON BRAKES WHETHER WE WERE DRIVING ON CITY STREETS, HIGHWAYS OR FREEWAYS. VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AND BRAKE PADS ON 30 MARCH 2018, JUST A LITTLE OVER 4 MONTHS OF OWNING THE VEHICLE. FOUR MONTHS LATER 8 AUGUST 2018, VOLVO SERVICE TEC... Read more
Incident date: Mar 15, 2016
TL* THE CONTACT OWNS A 2016 VOLVO VNL SEMI-TRUCK. WHILE DRIVING VARIOUS LOW AND HIGH SPEEDS, THE VEHICLE VIBRATED. A SERIES OF INDEPENDENT MECHANICS CONFIRMED THAT THE DRIVESHAFT WAS LOOSE WITHIN THE TRANSMISSION. VOMAC SALES AND SERVICE MACK (5556 EAST MARGARET DRIVE, TERRE HAUTE, INDIANA 47803, (812) 233-6406) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MAD... Read more
Incident date: Aug 16, 2018
BATTERY DRAIN FROM SATELLITE IN VEHICLE. ALSO, WHEN ENGINE IS OFF, THE RADIO COMES ON UNLESS MANUALLY TURNED OFF. HOWEVER, EVEN WITH EVERYTHING OFF, BATTERY STILL DRAINS. I HAVE BEEN LEFT IN NOW TWO AREAS WITHOUT A RUNNING CAR. I REPLACED THE BATTERY IN APPROXIMATELY AUGUST, 2016 AFTER HAVING IT TOWED TO A VOLVO DEALER IN SOUTHERN CALIFORNIA AND ALSO REPLACED THE BATTERY A VOLVO REPAIR SHOP IN... Read more