Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Apr 18, 2019
TL* THE CONTACT OWNS A 2008 VOLVO CROSS COUNTRY WAGON. WHILE DRIVING 70 MPH, THE SUN ROOF EXPLODED. THE GLASS PARTICLES PROJECTED UPWARD BECAUSE THE HEADLINER WAS CLOSED AND STRUCK THE WINDSHIELD OF THE VEHICLE TRAVELING BEHIND THE CONTACT. THERE WERE NO INJURIES. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED A FOOTBALL-SIZED HOLE IN THE MIDDLE OF THE SUN ROOF AND TOOK PICTURES. THE DEALER AND M... Read more
Incident date: Apr 15, 2019
EXTREME GAS SMELL INSIDE CAR. NOTICED GAS LEAKING FROM TOP OF TANK BY THE SCREWS THAT HOLD IT. VEHICLE WAS PARKED IN MY DRIVE WAY AND AS SOON AS MY KIDS GOT IN THEY NOTICED THE STRONG SMELL. NOT DRIVING IT DEFENETLY CAN CAUSE A FIRE.
Incident date: Apr 2, 2019
THE COLLISION AVOIDANCE SYSTEM WAS ENGAGED, I WAS DRIVING DURING A RAIN STORM AT NIGHT AT 45 MPH, AND THE COLLISION AVOIDANCE ALARM WENT OFF WITHOUT ANYTHING IN FRONT OF MY CAR, THEN THE BRAKES SLAMMED ON BY THEMSELVES AND THE CAR BEHIND ME HAD TO SWERVE ONTO THE SHOULDER TO AVOID HITTING ME IN THE REAR
Incident date: Apr 2, 2019
THE COLLISION AVOIDANCE SYSTEM WAS ENGAGED, I WAS DRIVING DURING A RAIN STORM AT NIGHT AT 45 MPH, AND THE COLLISION AVOIDANCE ALARM WENT OFF WITHOUT ANYTHING IN FRONT OF MY CAR, THEN THE BRAKES SLAMMED ON BY THEMSELVES AND THE CAR BEHIND ME HAD TO SWERVE ONTO THE SHOULDER TO AVOID HITTING ME IN THE REAR
Incident date: Apr 2, 2019
THE COLLISION AVOIDANCE SYSTEM WAS ENGAGED, I WAS DRIVING DURING A RAIN STORM AT NIGHT AT 45 MPH, AND THE COLLISION AVOIDANCE ALARM WENT OFF WITHOUT ANYTHING IN FRONT OF MY CAR, THEN THE BRAKES SLAMMED ON BY THEMSELVES AND THE CAR BEHIND ME HAD TO SWERVE ONTO THE SHOULDER TO AVOID HITTING ME IN THE REAR
Incident date: Mar 13, 2019
CHECK ENGINE LIGHT CAME ON. FUEL FILLER PIPE HAD TO BE REPLACED. THIS HAS HAPPENED THREE TIMES AND HAS BEEN REPLACED THREE TIMES. THE CAR ONLY HAD 13K MILES FOR THE THIRD REPLACEMENT.
Incident date: Apr 7, 2019
DRIVER'S SIDE WINDSHIELD IS LEAKING AND BLOCKING VISIBILITY.
Incident date: Apr 1, 2019
RAW GAS SMELL. TOLD BY DEALER MAY BE DANGERS TO DRIVE AND PARK OUT OF GARAGE SO FUMES DON'T ACCUMULATE. GARAGE HAS NATURAL GAS HEAT AND GAS WATER HEATER. SOME CARS SOLD IN OTHER STATES HAVE HAD RECALLS, UNDER VOLVO RECALL # 220. THIS CAR HAS BEEN USED IN SOME STATES NAMED IN SUMMER MONTHS. I AM ORIG OWNER.
Incident date: Apr 7, 2019
PRIOR TO A 165 MILE ROAD TRIP THE FUEL GAUGE READ 1/4 TANK - 120 MILES TO EMPTY. I FILLED THE TANK TO FULL BEFORE HEADING OUT. AFTER REFUELING, I CLOSED THE GAS CAP BUT FORGOT TO SHUT THE FUEL DOOR. THE FUEL DOOR OPEN ERROR LIGHT CAME ON AND THE FUEL GAUGE STILL READ 1/4 TANK - 120 MILES TO EMPTY. I PULLED TO THE SIDE OF ROAD AND WITH THE VEHICLE RUNNING SHUT THE FUEL DOOR. THE FUEL DOOR OPEN ERRO... Read more
Incident date: Apr 7, 2019
PRIOR TO A 165 MILE ROAD TRIP THE FUEL GAUGE READ 1/4 TANK - 120 MILES TO EMPTY. I FILLED THE TANK TO FULL BEFORE HEADING OUT. AFTER REFUELING, I CLOSED THE GAS CAP BUT FORGOT TO SHUT THE FUEL DOOR. THE FUEL DOOR OPEN ERROR LIGHT CAME ON AND THE FUEL GAUGE STILL READ 1/4 TANK - 120 MILES TO EMPTY. I PULLED TO THE SIDE OF ROAD AND WITH THE VEHICLE RUNNING SHUT THE FUEL DOOR. THE FUEL DOOR OPEN ERRO... Read more
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2005 VOLVO S40. THE CONTACT STATED THAT THE REAR PASSENGER SIDE CARPET WAS SATURATED WITH WATER AFTER A RAIN STORM. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 45,506. *BF CONSUMER STATED THE FOAM IN ROOF OF CAR IS CRUMBLING AND ROOF SEAMS ARE NO LONGER INTACT.*JB
Incident date: Feb 15, 2019
TL* THE CONTACT OWNS A 2018 VOLVO XC60. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V046000 (STRUCTURE) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. RUSNAK VOLVO (2025 E COLORADO BLVD, PASADENA, CA 91107) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NO... Read more
Incident date: Mar 30, 2019
THE FRONT PASSENGER DOOR OPENNED WHILE VEHICLE WAS IN OPERATION DUE TO DEFECTIVE SENSOR IN THE DOOR LOCKING SYSTEM
Incident date: Feb 6, 2019
ON OR ABOUT FEBRUARY 06, 2019, OUR 2007 VOLVO XC-90 EXPERIENCED A STEERING LOCK FAILURE. THAT IS THE LOCK COULD NOT ADVANCE TO THE START POSITION AND CONSEQUENTLY LOCKED THE KEY IN THE IGNITION SWITCH. THE LOCK WOULD NOT ADVANCE. CONSEQUENTLY PERFORMED THE FOLLOWING: A) CONSULTED VOLVO OWNER'S MANUAL. THE MANUAL WAS SILENT ON THIS. SINCE THE VEHICLE WAS PARKED NOSE FIRST IN OUR GARAGE, AGA... Read more
Incident date: Feb 6, 2019
ON OR ABOUT FEBRUARY 06, 2019, OUR 2007 VOLVO XC-90 EXPERIENCED A STEERING LOCK FAILURE. THAT IS THE LOCK COULD NOT ADVANCE TO THE START POSITION AND CONSEQUENTLY LOCKED THE KEY IN THE IGNITION SWITCH. THE LOCK WOULD NOT ADVANCE. CONSEQUENTLY PERFORMED THE FOLLOWING: A) CONSULTED VOLVO OWNER'S MANUAL. THE MANUAL WAS SILENT ON THIS. SINCE THE VEHICLE WAS PARKED NOSE FIRST IN OUR GARAGE, AGA... Read more
Incident date: Dec 1, 2018
TRAVELING 7-10 MPH, BUSY RESIDENTIAL STREET IN LOU, KY, CAR SWERVED IN FRONT OF ME, APPLIED BRAKES, NOTHING HAPPENED. CHANGED TO RIGHT LANE, ATTEMPTED BRAKES, 2ND TIME, LOUD GRINDING NOISE, FROM REAR OF VEHICLE, NO BRAKING ACTION. PULLED VEHICLE TO FAR-RIGHT SIDE OF ROAD, PUT RED HAZARD LIGHTS ON, PULLED OFF ROADWAY AT FIRST OPPORTUNITY, TO SAFELY DO SO.
Incident date: Apr 4, 2019
THIS CAR HAS ONLY 54K MILES! AND IS DRIVEN BY A SENIOR CITIZEN LADY, BOUGHT NEW, NO CRASHES ETC. 1. ABS AND DTSC WARNING APPEARS ON DASH. CAR TRAVELING ABOUT 25 MPH AND STOPS IN MIDDLE OF INTERSECTION, ENGINE STILL RUNNING, WILL NOT MOVE DESPITE FLOORING ACCELERATOR. IT'S AS THOUGHT THE ABS HAS APPLIED THE BRAKES AND WONT LET THE CAR MOVE. TAP BRAKES, MOVE SHIFT TO MANUAL MODE AFTER NOT MOVING ... Read more
Incident date: Apr 4, 2019
THIS CAR HAS ONLY 54K MILES! AND IS DRIVEN BY A SENIOR CITIZEN LADY, BOUGHT NEW, NO CRASHES ETC. 1. ABS AND DTSC WARNING APPEARS ON DASH. CAR TRAVELING ABOUT 25 MPH AND STOPS IN MIDDLE OF INTERSECTION, ENGINE STILL RUNNING, WILL NOT MOVE DESPITE FLOORING ACCELERATOR. IT'S AS THOUGHT THE ABS HAS APPLIED THE BRAKES AND WONT LET THE CAR MOVE. TAP BRAKES, MOVE SHIFT TO MANUAL MODE AFTER NOT MOVING ... Read more
Incident date: Dec 15, 2018
WIFE WAS RIDING IN PASSENGER SEAT. WE HAD TAKEN HER CAR AND I WAS DRIVING. SUDDENLY THE SHOULDER HARNESS GOT TIGHT, SHE TRIED TO ROLL IT BACK TO RELEASE IT AS IS NORMAL BUT, IT STUCK HALFWAY OUT, TOO SHORT TO USE AND CANNOT BE EXTENDED. DEALER SAID IT WAS A BAD SEAT BELT RE TRACTOR. PRICE TO FIX $700. THIS IS THE PASSENGER SIDE FRONT SEAT BELT ON A 54K MILE CAR. IT RARELY GETS USED AS WIFE IS ... Read more
Incident date: Apr 3, 2019
SHARP EDGE ON BOTTOM OF STEERING WHEEL METALLIC MOLDING CAUSED A INJURY. A LACERATION AND BLEEDING OCCURRED. INCIDENT OCCURRED WHILE TURNING. WHEN STRAIGHTENING OUT OF THE TURN, THE STEERING WHEEL WAS SLIDING PAST THE DRIVERS HANDS, CATCHING AND CUTTING THE SKIN OF THE DRIVERS FINGER. DRIVER NEARLY LOST CONTROL OF THE VEHICLE AFTER PAIN CAUSED THEM TO RELEASE THE WHEEL FROM THEIR CONTROL.
1 injured
Incident date: Mar 21, 2019
BOUGHT THE VEHICLE WITH 112,000 MILES ON IT, IT HAS A GAS LEAK TRICKLING DOWN THE SIDE OF THE GAS TANK, PROBABLY A BAD SENDING UNIT, FUMES ARE BAD SOME DAYS BUT WORSE ON WARMER DAYS. THE TRANSMISSION FAILED ONE DAY WITH NO WARNING OR LIGHT, IT JUST LOST MOMENTUM AND FAILED TO ENGAGE IN DRIVE. I THINK THIS IS DUE TO THE POOR ENGINEERING DESIGN VOLVO USED. THIS MODEL IS THE T6 WITH THE GM 4T65E TRAN... Read more
Incident date: Mar 21, 2019
BOUGHT THE VEHICLE WITH 112,000 MILES ON IT, IT HAS A GAS LEAK TRICKLING DOWN THE SIDE OF THE GAS TANK, PROBABLY A BAD SENDING UNIT, FUMES ARE BAD SOME DAYS BUT WORSE ON WARMER DAYS. THE TRANSMISSION FAILED ONE DAY WITH NO WARNING OR LIGHT, IT JUST LOST MOMENTUM AND FAILED TO ENGAGE IN DRIVE. I THINK THIS IS DUE TO THE POOR ENGINEERING DESIGN VOLVO USED. THIS MODEL IS THE T6 WITH THE GM 4T65E TRAN... Read more
Incident date: Mar 28, 2019
WITHIN THE FIRST MONTH OF LEASING THIS NEW CAR (< 250 MILES), BOTH LOW PROFILE OEM FRONT TIRES (235/40R-19 PIRELLI P ZERO ALL SEASON VOL VOLVO, KS, PNCS XL, PART NUMBER 3158400) WERE DAMAGED BY POTHOLES. I WAS TOLD BY ONE LOCAL TIRE SHOP THAT LOW PROFILE TIRES ARE MORE SUSCEPTIBLE TO THIS TYPE OF DAMAGE. I HAVE NOT DAMAGED TIRES ON POTHOLES LIKE THIS BEFORE. VOLVO DOES NOT WARRANT THESE (UNLESS YO... Read more
Incident date: Mar 28, 2019
WITHIN THE FIRST MONTH OF LEASING THIS NEW CAR (< 250 MILES), BOTH LOW PROFILE OEM FRONT TIRES (235/40R-19 PIRELLI P ZERO ALL SEASON VOL VOLVO, KS, PNCS XL, PART NUMBER 3158400) WERE DAMAGED BY POTHOLES. I WAS TOLD BY ONE LOCAL TIRE SHOP THAT LOW PROFILE TIRES ARE MORE SUSCEPTIBLE TO THIS TYPE OF DAMAGE. I HAVE NOT DAMAGED TIRES ON POTHOLES LIKE THIS BEFORE. VOLVO DOES NOT WARRANT THESE (UNLESS YO... Read more
Incident date: Mar 11, 2016
FRONT WHEELS LOOSE FROM FACTOR AND DEALER DIDN'T CHECK, TIRES PSI 1/2 WHAT SHOULD BEEN , DRIVE SHAFT OUT OF PHASE . DAMAGE THE TRUCK MORE .I KNOW OF ABOUT 20 OF THESE TRUCK WITH THE DRIVE SHAFT PROBLEM . DEALER AND FACTOR WONT FIX/ THIS IS NOT SAFE
Crash
Incident date: Mar 11, 2016
FRONT WHEELS LOOSE FROM FACTOR AND DEALER DIDN'T CHECK, TIRES PSI 1/2 WHAT SHOULD BEEN , DRIVE SHAFT OUT OF PHASE . DAMAGE THE TRUCK MORE .I KNOW OF ABOUT 20 OF THESE TRUCK WITH THE DRIVE SHAFT PROBLEM . DEALER AND FACTOR WONT FIX/ THIS IS NOT SAFE
Crash
Incident date: Mar 28, 2019
MIRRORS PASSENGER MIRROR FELL FROM THE MOUNT ON SEPT 2015 DRIVER MIRROR FELL FROM THE MOUNT MARCH 2019 BOTH INCIDENTS WERE WHILE DRIVING 2 LANE ROADS. FLAT AND SMOOTH
Incident date: Sep 25, 2015
MIRROR ON PASSENGER SIDE FELL OFF MOUNT SEPT 2015 DRIVING 45 MPH ON 2 LANE ROAD
Incident date: Mar 28, 2019
DRIVING HOME GOING 40 MPH THIS WEEK THE OIL LIGHT CAME ON AND I WAS ALERTED TO STOP THE CAR IMMEDIATELY. THIS FLASHED ON AND OFF TWICE. I THOUGHT IT WAS A GLITCH AS I HAD ANOTHER 1000 MILES TILL MY NEXT OIL CHANGE. I CHECKED THE OIL AND IT WAS DRY. I ADDED A QUART AND DROVE TO GET MY OIL CHANGED. RESULT WAS WHEN THEY DRAINED IT THERE WERE 2 QUARTS THAT DRAINED OUT. THIS INCLUDES THE QUART I HAD PU... Read more
Incident date: Mar 28, 2019
BURNING EXCESSIVE OIL AND NOT GIVING A WARNING LIGHT. DRIVING DOWN THE HIGHWAY WHEN I HEARD A KNOCK COMING FROM THE CAR SO I STOPPED CHECKED EVERYTHING AND NOTICED THERE WAS NO OIL ON THE DIP STICK AND I JUST CHANGED THE OIL 5 WEEKS AGO. THE ENGINE NOW KNOCKS AND CAN BARELY BE DRIVEN.
Incident date: Feb 2, 2019
VOLVO AND MACK DRIVE SHAFT OUT OF PHASE. I SHOWED MY DR. MY VIDEO OF MY TRUCK SHAKING. HE SAID YOU MIT AS WILL BE D W I
Crash
Incident date: Mar 27, 2019
I HAVE A NEW VOLVO XC40 WITH THE SEMI-AUTONOMOUS DRIVER ASSIST PACKAGE THAT CAN STEER AND CONTROL THE CAR. THE SYSTEM CAN SHUT OFF WHILE DRIVING ON THE HIGHWAY (ACTIVE MODE) FOR 2 REASON: 1. DRIVER TAKES HANDS OFF THE STEERING WHEEL FOR MORE THAN 15-20 SECONDS 2. SYSTEM CAMERAS CAN NOT ADEQUATELY CAPTURE THE ROAD LANE BECAUSE THE LINES DISAPPEAR OR BECOME FAINT. IN SITUATION 1, AFTER 15 S... Read more
Incident date: Dec 1, 2018
AUTO DEALERSHIP THAT SOLD THE VEHICLE HAD INSTALLED BRAKE PARTS, THAT WERE NONCOMPLIANT WITH FMVSS, WHICH CAUSED, SUDDEN AND COMPLETE BRAKE FAILURE ON 12/1/2018, AND $2000.00 IN DAMAGES TO REPLACE ENTIRE REAR BRAKE SYSTEM. I WAS TRAVELING ON BUSY RESIDENTIAL STREET IN LOU, KY, 7-10MPH, NARROWLY AVERTED TWO ACCIDENTS GETTING VEHICLE UNDER CONTROL, AND SAFELY OFF THE ROADWAY. MECHANIC INSPECTION ... Read more
Incident date: Mar 27, 2019
THE REMOTE KEYLESS DRIVE SYSTEM DOES NOT WORK AS DESCRIBED BY VOLVO AND MINE HAS, VERY MUCH, BECOME A SAFETY ISSUE AS WELL AS MANY OTHER VOLVO OWNERS. NOTHING ON MY KEY FOB WORKS UNLESS YOU ARE WITHIN 12 INCHES OF THE CAR.IMAM 100% DISABLED WITH MULTIPLE SCLEROSIS AND MY WIFE HAS TERMINAL BRAIN CANCER. WHEN WE DRIVE TO APPOINTMENTS ETC, DUE TO MY SHORT TERM MEMORY ISSUES, I CAN'T REMEMBER EXACTLY ... Read more
Incident date: Mar 14, 2019
INFOTAINMENT SCREEN REBOOTS CONTINUOUSLY AND NEVER COMPLETES LOADING, MAKING MANY CONTROL FUNCTIONS OF THE VEHICLE COMPLETELY INACCESSIBLE. THIS OCCURS DURING ANY TIME WHEN THE CAR IS RUNNING, REGARDLESS OF WHETHER IT IS STATIONARY OR MOVING.
Incident date: Mar 15, 2019
MY VEHICLE'S AIR BAG LIGHT IS ON. MY DASH MESSAGE IS: PASSENGER AIRBAG OFF SERVICE URGENT. I TOOK IT TO KOONS VOLVO OF OWINGS MILLS, INC TO BE SERVICED. I WAS TOLD THAT THE PASSENGER OCCUPANCY WEIGHT SENSOR HAS STOPPED WORKING AND NEED TO BE REPLACED. THE SERVICE TECHNICIAN COULD NOT TELL ME WHY IT WOULD HAVE STOPPED WORKING. HE JUST SAID IT COULD JUST HAPPEN. I ASKED THE SERVICE TECHNICIAN... Read more
Incident date: Dec 29, 2018
I PURCHASED MY NEW 2019 VOLVO XC90 ON DECEMBER 15, 2018. ON THE MORNING OF DECEMBER 29, 2018 I WAS WITH MY TWO CHILDREN WHEN THERE WAS A MALFUNCTION WITH THE VEHICLE KEY RECOGNITION SYSTEM WHICH ALLOWS FOR THE VEHICLE TO START. MY VEHICLE GAVE ME THE ERROR 'VEHICLE KEY NOT FOUND. SEE OWNER'S MANUAL'. THIS LEFT MYSELF, MY 4 YEAR OLD AND MY 4 MONTH OLD STRANDED. THE LOCAL FORT MYERS DEALER SAID THEY... Read more
Incident date: Dec 29, 2018
I PURCHASED MY NEW 2019 VOLVO XC90 ON DECEMBER 15, 2018. ON THE MORNING OF DECEMBER 29, 2018 I WAS WITH MY TWO CHILDREN WHEN THERE WAS A MALFUNCTION WITH THE VEHICLE KEY RECOGNITION SYSTEM WHICH ALLOWS FOR THE VEHICLE TO START. MY VEHICLE GAVE ME THE ERROR 'VEHICLE KEY NOT FOUND. SEE OWNER'S MANUAL'. THIS LEFT MYSELF, MY 4 YEAR OLD AND MY 4 MONTH OLD STRANDED. THE LOCAL FORT MYERS DEALER SAID THEY... Read more
Incident date: Mar 4, 2019
LEAKING WINDSHIELD COMMON ON THESE MODELS. WINDSHIELD SEAL COMING LOOSE.
Incident date: Mar 4, 2019
LEAKING WINDSHIELD COMMON ON THESE MODELS. WINDSHIELD SEAL COMING LOOSE.
Incident date: Jan 2, 2018
WATER DRIPS FROM TOP OF WINDSHIELD INTO CAR AS FAST AS IT COMES DOWN. DRAINS INTO LIGHTS FIXTURES AS WELL AS GEARS AND WHEEL. FOGGED UP GLASS ON HIGHWAY CAUSING SERIOUS SAFETY CONCERN. IN WINTER CAUSED GEARS TO FREEZE IN PARK. WATER POOLED IN BOTTOM OF CAR AND IN LIGHT FIXTURES. WATER IN SUNROOF CONTROL - CAUSED MALFUNCTION. WHEN GOING FROM STOP TO START WATER RAINS DOWN IN EYESIGHT CAUSE ANOTHER ... Read more
Incident date: Jan 2, 2018
WATER DRIPS FROM TOP OF WINDSHIELD INTO CAR AS FAST AS IT COMES DOWN. DRAINS INTO LIGHTS FIXTURES AS WELL AS GEARS AND WHEEL. FOGGED UP GLASS ON HIGHWAY CAUSING SERIOUS SAFETY CONCERN. IN WINTER CAUSED GEARS TO FREEZE IN PARK. WATER POOLED IN BOTTOM OF CAR AND IN LIGHT FIXTURES. WATER IN SUNROOF CONTROL - CAUSED MALFUNCTION. WHEN GOING FROM STOP TO START WATER RAINS DOWN IN EYESIGHT CAUSE ANOTHER ... Read more
Incident date: Mar 13, 2019
TL* THE CONTACT OWNS A 2004 VOLVO XC70. WHILE DRIVING 30 MPH, THERE WAS AN ABNORMAL ODOR DETECTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. ... Read more
Incident date: Jan 31, 2019
BOUGHT OUR 2008 VOLVO XC90 IN 2010. LAST SPRING WE NOTICED A VERY STRONG FUEL SMELL COMING FROM INSIDE AND OUT SIDE THE VEHICLE THAT BECAME STRONGER THE MORE WE DROVE IT AND FOR SOME TIME AFTER IT WAS PARKED. LOOKED IT UP ON U-TUBE, THE FUEL SENDING UNIT (FUEL PUMP) UNDER THE BACK SEAT LEAKS OVER TIME ESPECIALLY IN HOTTER CLIMATES. THERE WERE SEVERAL DIFFERENT COMPLAINTS ON LINE DUE TO THIS SAME... Read more
Incident date: Mar 7, 2019
TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OIL TRAP, AIR SENSOR, AND AIR FILTER NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. VOLVO CARS OF MISSION VIEJO (28730 MARGUERITE PKWY... Read more
Incident date: Mar 11, 2019
THE FRONT WINDSCREEN / WINDSHIELD BONDING HAD FAILED WITHIN THE FIRST COUPLE OF YEARS OF OWNERSHIP OF THE VEHICLE. THIS WAS NOT KNOWN AT THE TIME, MISDIAGNOSED BY THE MANUFACTURER, AND ONLY RECENTLY IDENTIFIED BY A 3RD PARTY. THIS IS APPARENTLY A COMMON ISSUE ENCOUNTERED AND HAS LED TO, ACCORDING TO THE LOCAL 3RD PARTY GARAGE, AT LEAST ONE INSTANCE OF A WINDSHIELD BECOMING DETACHED DURING DRIVING.... Read more
Incident date: Mar 10, 2019
TL* THE CONTACT OWNS A 2012 VOLVO S80. WHILE DRIVING 35 MPH, THE CONTACT STATED THAT THE WHEEL STUDS FRACTURED FROM THE TIRE. AS A RESULT, THE VEHICLE SLID ONTO THE ROAD SHOULDER AND THE FENDER WAS RIPPED OFF. THERE WAS NO CRASH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TAKEN TO DEMONDTROND VOLVO (VOLVO BUILDING, 14101 NORTH FWY, HOUSTON, TX 77090, (281) 607-0382). THE VEHICLE WAS... Read more
Incident date: Feb 27, 2019
TL* THE CONTACT OWNS A 1996 VOLVO 854. WHEN THE CONTACT FILLED UP THE TANK WITH FUEL, HE SMELLED FUEL FUMES WITHOUT GETTING CLOSE TO THE VEHICLE. THE CONTACT CALLED DYER & DYER VOLVO CARS (5260 PEACHTREE BLVD, CHAMBLEE, GA 30341, (800) 552-7023) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 225,000.
Incident date: Feb 13, 2019
WE HAVE IN AT LEAST 2 OCCASIONS EXPERIENCE THE FEATURE "CITY SAFETY" ON OUR VOLVO XC60 2015 , BRAKING TO A STOP WHILE WE ARE IN TRAFFIC FOR NO APPARENT REASON. THE COMPANY AS WELL AS THE DEALERSHIP CLAIM THIS IS HOW THE FEATURE IS SUPPOSE TO WORK . ACCORDING TO THEM THE SOFTWARE HAS ITS LIMITATIONS AND THESE LIMITATIONS INCLUDE THE CAR STOPING ABRUPTLY AND DANGEROUSLY. THE FEATURE CAN BE TURNED O... Read more
Incident date: Feb 13, 2019
WE HAVE IN AT LEAST 2 OCCASIONS EXPERIENCE THE FEATURE "CITY SAFETY" ON OUR VOLVO XC60 2015 , BRAKING TO A STOP WHILE WE ARE IN TRAFFIC FOR NO APPARENT REASON. THE COMPANY AS WELL AS THE DEALERSHIP CLAIM THIS IS HOW THE FEATURE IS SUPPOSE TO WORK . ACCORDING TO THEM THE SOFTWARE HAS ITS LIMITATIONS AND THESE LIMITATIONS INCLUDE THE CAR STOPING ABRUPTLY AND DANGEROUSLY. THE FEATURE CAN BE TURNED O... Read more