Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Jun 10, 2019
CONSUMER WRITES IN REGARDS TO MANUFACTURER DEFECT WITH THE TOURING DTR1 DEXTERO TIRES. *LD THE CONSUMER STATED THE INSIDE OF THE VEHICLE'S TIRES WERE DETERIORATING, BRAKING APART, AND THE RUBBER WAS SEPARATING. *JS
Incident date: Apr 1, 2018
COMPLETE SPEEDOMETER CLUSTER DOES NOT WORK. NO FUEL GAUGE TACHOMETER TEMPERATURE OR SPEEDOMETER. I'VE TALKED TO MANY OTHER PEOPLE THAT HAD THAT EXACT SAME PROBLEM. IT CUTS IN AND OUT RANDOMLY BUT THAT WAS IN THE BEGINNING NOW IT DOES NOT WORK AT ALL. COULD BE A SAFETY ISSUE NOT KNOWING HOW FAST YOU WERE GOING OR HOW MUCH FUEL YOU HAVE. I HAVE RAN OUT OF GAS A FEW TIMES WHILE MOVING SINCE I DON'T ... Read more
Incident date: Jun 1, 2019
DRIVERS SIDE REAR DOOR DISENGAGED WHILE TURNING ONTO THE HIGHWAY ACCESS RODE WITH PASSENGERS IN THE BACK, THE REAR PASSENGER NEARLY FELL OUT OF THE CAR. THE DOOR NO LONGER LATCHES WHICH CREATES A HUGE SAFETY CONCERN, MAKING ME UNABLE TO SAFELY OPERATE THE VEHICLE.
Incident date: Jan 2, 2019
BOUGHT USED VOLVO ONLY HAD 66,000 MILES ON IT 1ST SHIFTER STUCK IN PARK, THERE APPARENTLY IS A SLOT IN BEHIND SHIFTER IN THE CUBBY TO STICK KEY IN AND MANUALLY UNLOCK SHIFTER, 2ND SERIOUS WABBLE AT 50+ MPH WAS TOLD BY VOLVO IT WAS WASHER SYSTEM NEEDED IN ALL WHEEL DRIVE, THE WAS NOT THE ISSUE NEEDED DRIVERS AXEL. ONLY 1 MONTH AFTER REPLACING FRONT DRIVERS AXEL I ALREADY HEAR THE TELL TAIL CLICKING... Read more
Incident date: Jan 2, 2019
BOUGHT USED VOLVO ONLY HAD 66,000 MILES ON IT 1ST SHIFTER STUCK IN PARK, THERE APPARENTLY IS A SLOT IN BEHIND SHIFTER IN THE CUBBY TO STICK KEY IN AND MANUALLY UNLOCK SHIFTER, 2ND SERIOUS WABBLE AT 50+ MPH WAS TOLD BY VOLVO IT WAS WASHER SYSTEM NEEDED IN ALL WHEEL DRIVE, THE WAS NOT THE ISSUE NEEDED DRIVERS AXEL. ONLY 1 MONTH AFTER REPLACING FRONT DRIVERS AXEL I ALREADY HEAR THE TELL TAIL CLICKING... Read more
Incident date: Jan 2, 2019
BOUGHT USED VOLVO ONLY HAD 66,000 MILES ON IT 1ST SHIFTER STUCK IN PARK, THERE APPARENTLY IS A SLOT IN BEHIND SHIFTER IN THE CUBBY TO STICK KEY IN AND MANUALLY UNLOCK SHIFTER, 2ND SERIOUS WABBLE AT 50+ MPH WAS TOLD BY VOLVO IT WAS WASHER SYSTEM NEEDED IN ALL WHEEL DRIVE, THE WAS NOT THE ISSUE NEEDED DRIVERS AXEL. ONLY 1 MONTH AFTER REPLACING FRONT DRIVERS AXEL I ALREADY HEAR THE TELL TAIL CLICKING... Read more
Incident date: Jun 6, 2019
IGNITION KEY WILL NOT TURN PAST POSITION 2 ALLOWING FOR ENGINE STARTING. THE VEHICLE WITH STATIONARY IN PARK.
Incident date: Jun 6, 2019
IGNITION KEY WILL NOT TURN PAST POSITION 2 ALLOWING FOR ENGINE STARTING. THE VEHICLE WITH STATIONARY IN PARK.
Incident date: May 21, 2019
CPSC: ON APRIL 2016, I PURCHASED FOR OUR VOLVO FOUR (4) 195/60R15 DTR1 DEX, DOT Y9K5 CVHX 5015 TIRES FROM WALMART. TWO OF THE FOUR ARE A MANUFACTURING DEFECT, PER WALMART SERVICE MANAGER MR LARRY, LOCATED AT 300 W ESPLANADE AVE, KENNER LA 00065. THE INSIDE OF THE TIRES ARE DETERIORATING, BRAKING APART, AND RUBBER SEPARATING. IT'S A COMPLETE CIRCULAR BEAD INSIDE THE TIRE BRAKING APART. *DT *JS ... Read more
Incident date: May 21, 2019
CPSC: ON APRIL 2016, I PURCHASED FOR OUR VOLVO FOUR (4) 195/60R15 DTR1 DEX, DOT Y9K5 CVHX 5015 TIRES FROM WALMART. TWO OF THE FOUR ARE A MANUFACTURING DEFECT, PER WALMART SERVICE MANAGER MR LARRY, LOCATED AT 300 W ESPLANADE AVE, KENNER LA 00065. THE INSIDE OF THE TIRES ARE DETERIORATING, BRAKING APART, AND RUBBER SEPARATING. IT'S A COMPLETE CIRCULAR BEAD INSIDE THE TIRE BRAKING APART. *DT *JS ... Read more
Incident date: May 30, 2019
TL* THE CONTACT OWNED A 2008 VOLVO XC90. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT 45 MPH, THE VEHICLE SEIZED WITHOUT ANY WARNING LIGHT ILLUMINATED. THE DRIVER ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL WHICH FAILED TO RESPOND. THE DRIVER VEERED OFF TO THE SHOULDER OF THE ROAD. NO WARNING LIGHTS CAME ONTO DASH PRIOR TO OR AFTER VEHICLE LOST POWER. NOTICED UNDER THE HOOD WAS SMOKING... Read more
Fire
Incident date: May 30, 2019
TL* THE CONTACT OWNED A 2008 VOLVO XC90. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT 45 MPH, THE VEHICLE SEIZED WITHOUT ANY WARNING LIGHT ILLUMINATED. THE DRIVER ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL WHICH FAILED TO RESPOND. THE DRIVER VEERED OFF TO THE SHOULDER OF THE ROAD. NO WARNING LIGHTS CAME ONTO DASH PRIOR TO OR AFTER VEHICLE LOST POWER. NOTICED UNDER THE HOOD WAS SMOKING... Read more
Fire
Incident date: Jun 1, 2019
WHEN DRIVING AT HIGHWAY SPEEDS WITH THE TOP DOWN, THE "DOOR OPEN" WARNING AND INTERIOR LIGHTS COME ON AND THE DOOR OPENS SLIGHTLY AJAR. CAN BE EITHER DRIVER OR PASSENGER SIDE. LOCKED OR UNLOCKED. DOORS ARE SECURELY CLOSED BEFOREHAND. HAVING RESEARCHED THIS EXTENSIVELY, I KNOW IT IS ALSO AN ISSUE FOR OTHER VOLVO OWNERS. I HAVE TRIED TO LUBE THE DOOR LATCHES AS SOME HAVE SUGGESTED, BUT THIS DOES N... Read more
Incident date: Jun 1, 2019
WHEN DRIVING AT HIGHWAY SPEEDS WITH THE TOP DOWN, THE "DOOR OPEN" WARNING AND INTERIOR LIGHTS COME ON AND THE DOOR OPENS SLIGHTLY AJAR. CAN BE EITHER DRIVER OR PASSENGER SIDE. LOCKED OR UNLOCKED. DOORS ARE SECURELY CLOSED BEFOREHAND. HAVING RESEARCHED THIS EXTENSIVELY, I KNOW IT IS ALSO AN ISSUE FOR OTHER VOLVO OWNERS. I HAVE TRIED TO LUBE THE DOOR LATCHES AS SOME HAVE SUGGESTED, BUT THIS DOES N... Read more
Incident date: Sep 1, 2017
TL* THE CONTACT OWNS A 2001 VOLVO V70. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE FRONT DRIVER AND PASSENGER SEATS WERE MELTING AND BLACK SMOKE WAS EMERGING FROM THE SEATS. ADDITIONALLY, THERE WAS AN ABNORMAL BURNING SMELL EMERGING FROM THE VEHICLE. THE CONTACT STATED THAT THE BATTERY WAS REPLACED IN THE VEHICLE PRIOR TO THE FAILURE. THE CONTACT DISCONNECTED THE CIRCUITS TO THE SEATS. THER... Read more
Fire
Incident date: Sep 1, 2017
TL* THE CONTACT OWNS A 2001 VOLVO V70. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE FRONT DRIVER AND PASSENGER SEATS WERE MELTING AND BLACK SMOKE WAS EMERGING FROM THE SEATS. ADDITIONALLY, THERE WAS AN ABNORMAL BURNING SMELL EMERGING FROM THE VEHICLE. THE CONTACT STATED THAT THE BATTERY WAS REPLACED IN THE VEHICLE PRIOR TO THE FAILURE. THE CONTACT DISCONNECTED THE CIRCUITS TO THE SEATS. THER... Read more
Fire
Incident date: May 23, 2019
TL* THE CONTACT OWNS A 2012 VOLVO XC70. WHILE DRIVING 30 MPH AND APPROACHING A STOP LIGHT, THE CONTACT HEARD A LOUD ABNORMAL NOISE BEFORE SHE DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. THE CONTACT STATED THAT THE VEHICLE SLOWED DOWN A BIT, BUT CONTINUED TO MOVE FORWARD. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO VOLVO C... Read more
Incident date: Mar 1, 2019
PURCHASED THIS VOLVO A FEW MONTHS AGO HAD IT FOR A WEEK AND IT BROKE DOWN WHILE IDLING IN MY DRIVEWAY IT WAS TOWED TO VOLVO OF ROANOKE, VA. THEY TOLD ME THE IDLER PULLEY SEIZED UP CAUSING THE VEHICLE TO JUMP TIME. THEY REPLACED THE DIVE BELT AND PUT THE VEHICLE BACK IN TIME AND TOLD ME THE VEHICLE WAS GOOD TO GO. (THEY CHARGED ME $1,000) I DOVE IT FOR A COUPLE OF DAYS AND THEN IT BROKE DOWN AGAIN ... Read more
Incident date: Sep 15, 2018
WHILE DRIVING AT LOW SPEEDS THERE IS A LOUD SCREECHING SOUND WHEN BREAKING. THE DEALERSHIP HAS HAD THE CAR IN FOR REPAIR 4 TIMES, THE CURRENT MILEAGE IS 10,100. THE DEALERSHIP HAS NOT TOLD US WHAT IS THE ISSUE BUT THE NOISE REMAINS. I AM CONCERNED BECAUSE I DRIVE WITH MY KIDS AND THEIR FRIENDS IN THE CAR AND WE HAVE NO INFORMATION ON WHAT IS GOING ON WITH THE BREAKS. WE DO NOT KNOW IF THE CAR IS... Read more
Incident date: May 26, 2019
THE "DOOR OPEN" WARNING AND INTERIOR LIGHTS COME ON AND THE DOOR SLUMPS SLIGHTLY AJAR (EVEN THE WINDOW DROPS LIKE WHEN YOU OPEN THE DOOR). THIS HAPPENS ONLY WITH THE TOP DOWN, DRIVING AT HIGHWAY SPEEDS. CAN BE EITHER DRIVER OR PASSENGER SIDE. LOCKED OR UNLOCKED. DOORS ARE SECURELY CLOSED BEFOREHAND
Incident date: May 21, 2019
I AM ORIGINAL OWNER. CAR HAS 135K MILES. WHILE DRIVING, DRIVER'S SIDE SEAT WARMER ALMOST STARTED FIRE. I SMELLED AND SAW SMOKE FROM SIDE OF SEAT. MELTED SIDE OF SEAT AND LEFT HOLE. I PULLED OVER AND PUT OUT BEFORE ANY FLAMES.
Fire
Incident date: Dec 1, 2018
STEERING OFTEN SHAKES AND IS HARD TO CONTROL GOING OVER 50 MILES PER HOUR. STEERING COLUMN STICKS AT TIMES AND THEN IS VERY WOBBLY.
Incident date: Dec 1, 2018
STEERING OFTEN SHAKES AND IS HARD TO CONTROL GOING OVER 50 MILES PER HOUR. STEERING COLUMN STICKS AT TIMES AND THEN IS VERY WOBBLY.
Incident date: May 14, 2019
SPONTANEOUS SUNROOF BREAKAGE
Incident date: May 6, 2019
ENGINE CONTROL MODULE (ECM) FAILED AT 56,000 MILES. CAR HAS BECOME INOPERABLE.
Incident date: May 6, 2019
ENGINE CONTROL MODULE (ECM) FAILED AT 56,000 MILES. CAR HAS BECOME INOPERABLE.
Incident date: May 6, 2019
ENGINE CONTROL MODULE (ECM) FAILED AT 56,000 MILES. CAR HAS BECOME INOPERABLE.
Incident date: May 16, 2019
WITHOUT NOTICE, THE DRIVER'S DOOR COMES UNLOCKS ITSELF AND UNLATCHED WHICH RESULTS IN THE DOOR OPENING WHILE DRIVING. I HAVE RESEARCHED THIS AND IT APPEARS TO BE A FAIRLY COMMON PROBLEM. HTTPS://VOLVOFORUMS.COM/FORUM/VOLVO-C70-14/C70-DOOR-UNLOCKS-OPENS-ITSELF-WHILE-DRIVING-83545/
Incident date: May 14, 2019
ENGINE SUBFRAME CROSSBAR IS RUSTING OUT AND NEEDS TO BE REPLACED. THE VEHICLE WAS IN FOR A TIRE ROTATION AND ALIGNMENT AND THIS WAS FOUND.
Incident date: Nov 20, 2018
ON THE EVENING OF NOVEMBER 20, 2018 MY FAMILY AND I WERE IN A CAR ACCIDENT. MY DAUGHTER WAS DRIVING MY HUSBAND'S NEW XC60 THAT HE HAD RECENTLY PURCHASED. AS THE FIVE OF US SAT STOPPED AT A TRAFFIC LIGHT, 2 CARS COLLIDED AND ONE HIT US HARD ENOUGH FROM THE FRONT CORNER THAT THE IMPACT FORCED MY DAUGHTER BACK INTO THE SEAT AND THEN PROPELLED HER FORWARD SLAMMING HER CHEST INTO THE STEERING WHEEL D... Read more
Crash
2 injured
Incident date: Nov 20, 2018
ON THE EVENING OF NOVEMBER 20, 2018 MY FAMILY AND I WERE IN A CAR ACCIDENT. MY DAUGHTER WAS DRIVING MY HUSBAND'S NEW XC60 THAT HE HAD RECENTLY PURCHASED. AS THE FIVE OF US SAT STOPPED AT A TRAFFIC LIGHT, 2 CARS COLLIDED AND ONE HIT US HARD ENOUGH FROM THE FRONT CORNER THAT THE IMPACT FORCED MY DAUGHTER BACK INTO THE SEAT AND THEN PROPELLED HER FORWARD SLAMMING HER CHEST INTO THE STEERING WHEEL D... Read more
Crash
2 injured
Incident date: Nov 20, 2018
ON THE EVENING OF NOVEMBER 20, 2018 MY FAMILY AND I WERE IN A CAR ACCIDENT. MY DAUGHTER WAS DRIVING MY HUSBAND'S NEW XC60 THAT HE HAD RECENTLY PURCHASED. AS THE FIVE OF US SAT STOPPED AT A TRAFFIC LIGHT, 2 CARS COLLIDED AND ONE HIT US HARD ENOUGH FROM THE FRONT CORNER THAT THE IMPACT FORCED MY DAUGHTER BACK INTO THE SEAT AND THEN PROPELLED HER FORWARD SLAMMING HER CHEST INTO THE STEERING WHEEL D... Read more
Crash
2 injured
Incident date: Nov 20, 2018
ON THE EVENING OF NOVEMBER 20, 2018 MY FAMILY AND I WERE IN A CAR ACCIDENT. MY DAUGHTER WAS DRIVING MY HUSBAND'S NEW XC60 THAT HE HAD RECENTLY PURCHASED. AS THE FIVE OF US SAT STOPPED AT A TRAFFIC LIGHT, 2 CARS COLLIDED AND ONE HIT US HARD ENOUGH FROM THE FRONT CORNER THAT THE IMPACT FORCED MY DAUGHTER BACK INTO THE SEAT AND THEN PROPELLED HER FORWARD SLAMMING HER CHEST INTO THE STEERING WHEEL D... Read more
Crash
2 injured
Incident date: May 14, 2019
FRONT SUB-FRAME WHICH HOLDS ENGINE/TRANSMISSION/FRONT SUSPENSION HAS SIGNIFICANT EXTERNAL AND INTERNAL CORROSION. ADVANCING CORROSION WILL EFFECT STEERING AND ENGINE MOUNT CAUSING A LOSS OF CONTROL. CAR PARKED WHEN NOTICED, 5/14/2019. BELIEVED TO BE PROBLEM WITH ALL VOLVO S80 WITH V8 ENGINE.
Incident date: May 12, 2019
TOOK CAR THROUGH THE CAR WASH. AS I WAS SLOWLY EXITING TO PARK INTO A SPOT TO VACUUM THE CAR, I TOOK MY FOOT OFF THE ACCELERATOR TO DRIVE UP TO THE SPOT AND STARTED TO PUT MY FOOT ON THE BRAKE WHEN THE CAR BY ITSELF REVVED UP THE ACCELERATION JUMPED OVER THE CURVE EVEN AS I WAS LITERALLY STANDING ON THE BRAKE PEDAL TO GET THE CAR TO STOP. FINALLY IT DID STOP AND THANKFULLY THERE WAS NO-ONE IN FRON... Read more
Incident date: Mar 1, 2018
I PURCHASED A CERTIFIED PRE-OWNED 2013 VOLVO XC60 FROM A LOCAL VOLVO DEALERSHIP IN JUNE 2016. AFTER APPROXIMATELY 18 MONTHS OF OWNING THE VEHICLE, I NOTICED A SLIGHT LEAK FROM THE DRIVER'S SIDE WINDSHIELD AFTER HAVING THE CAR WASHED. THE LEAK BECAME INCREASINGLY WORSE OVER THE FOLLOWING FEW MONTHS, AS I ALSO NOTICED WATER ACCUMULATING ON THE DRIVER'S SIDE FLOOR DURING HEAVY RAINS. SUBSEQUENTLY, I ... Read more
Incident date: Mar 20, 2019
INSTRUMENT PANEL/CLUSTER GOES OUT WHILE DRIVING WHICH MEANS YOU CAN'T READ ANY OF THE GUAGES OR WARNINGS LIGHTS OTHER THAN IF CHECK ENGINE LIGHT IS ON. THIS IMPOSES A SAFETY RISKS TO ME AND OTHER TRAFFIC ON THE ROAD. IT DOES THIS ERRATICALLY, GOING OUT COMPLETELY AND COMING BACK ON IN TIME. NO FUSE PROBLEMS, THEY ARE CHECKED WHEN THIS ISSUE HAPPENS. I HAVE A PICTURE OF EXACTLY WHAT HAPPENS RIGHT B... Read more
Incident date: Apr 18, 2018
WINDSHIELD LOOSE AT TOP SEALING SURFACE PER MECHANIC. LEAKS AT TIMES DURING CAR WASH, HEAVY RAIN.
Incident date: May 3, 2019
I WAS DRIVING AND THE ENGINE SHUT OFF CAUSING ME TO LOSE CONTROL OF MY VEHICLE AS THE POWER STEERING SHUT DOWN. I WAS ABLE TO STEER MY VEHICLE WITH DIFFICULTY TO THE SIDE OF THE ROAD WHERE IT STOPPED. ABOUT ONE WEEK LATER THIS HAPPENED AGAIN. THIS TIME I WAS COMING OUT OF A PARKING LOT AND HAD TO AIM MY VEHICLE IN A WAY TO AVOID HITTING OTHER VEHICLES. BOTH TIME, AFTER A FEW MINUTES THE CAR STAR... Read more
Incident date: Apr 2, 2019
TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT SMELLED FUEL FUMES INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THERE WAS A FUEL LEAK AND THE FUEL PUMP AND REGULATOR NEEDED TO BE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE ... Read more
Incident date: Feb 9, 2019
THE VOLVO HAS CONSTANT ISSUES WHEN SHIFTING AND GETTING STUCK IN A SPECIFIC GEAR. ALSO IT WILL DECIDE TO DOWN SHIFT OUT OF KNOW WHERE. I CAN BE DOING 55 ON THE HIGHWAY THEN IT SLAMS INTO 3RD AND I LOSE CONTROL OF THE VEHICLE ALMOST MAKING ME CRASH. MECHANICS DO NOT SEE ANYTHING WEONG WITH THE TRANSMISSION IE ITS GOING BAD BUT SOMETHING IS MAKING THE VEHICLE DO THIS. SOFTWARE POSSIBLY TCM NOT WORKI... Read more
Incident date: Apr 18, 2019
TL* THE CONTACT OWNS A 2001 VOLVO S60. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL FROM THE TOP OF THE FUEL TANK AND FUEL PUMP. THE CONTACT CALLED THE MANUFACTURER AFTER RESEARCHING THE FAILURE AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER FURTHER STATED THAT THE FAILURE OCCURRED IN STATES IN WARMER ZONES THAN THE CONTACT'S STATE, AND DISCONNECTED THE CALL. THE VEHICLE WAS N... Read more
Incident date: Apr 22, 2019
THE VOLVO INTELLISAFE SYSTEM AUTOMATICALLY APPLIED THE BRAKES WHEN THERE WAS NOTHING IN FRONT OF THE VEHICLE TO BRAKE FOR. IT HAS DONE THIS 8 TIMES, 3 TIMES AFTER I HAD THE CAR IN TO REPAIR THIS PROBLEM. IT ALSO THOUGHT THERE WAS A REAR COLLISION EMINENT AND TIGHTENED THE SEAT BELT SO MUCH IT INJURED MY CHEST AND SIDE. I WAS IN A LEFT TURN LANE AND A CAR PASSED QUITE SAFELY TO THE RIGHT OF ME. ... Read more
1 injured
Incident date: Apr 22, 2019
THE VOLVO INTELLISAFE SYSTEM AUTOMATICALLY APPLIED THE BRAKES WHEN THERE WAS NOTHING IN FRONT OF THE VEHICLE TO BRAKE FOR. IT HAS DONE THIS 8 TIMES, 3 TIMES AFTER I HAD THE CAR IN TO REPAIR THIS PROBLEM. IT ALSO THOUGHT THERE WAS A REAR COLLISION EMINENT AND TIGHTENED THE SEAT BELT SO MUCH IT INJURED MY CHEST AND SIDE. I WAS IN A LEFT TURN LANE AND A CAR PASSED QUITE SAFELY TO THE RIGHT OF ME. ... Read more
1 injured
Incident date: Apr 25, 2019
I GOT A FLAT TIRE. THE CAR IS EQUIPPED WITH A CONTINENTAL EMERGENCY TIRE INFLATOR KIT. I HOOKED IT UP AS THE INSTRUCTIONS STATED. IT DID NOT FILL THE TIRE AND EXPLODED COVERING MY CAR, INTERIOR (DOOR WAS OPEN FOR THE COMPRESSOR TO PLUG INTO CIG LIGHTER), AND MYSELF INCLUDING IN MY FACE.
Incident date: Apr 25, 2019
I GOT A FLAT TIRE. THE CAR IS EQUIPPED WITH A CONTINENTAL EMERGENCY TIRE INFLATOR KIT. I HOOKED IT UP AS THE INSTRUCTIONS STATED. IT DID NOT FILL THE TIRE AND EXPLODED COVERING MY CAR, INTERIOR (DOOR WAS OPEN FOR THE COMPRESSOR TO PLUG INTO CIG LIGHTER), AND MYSELF INCLUDING IN MY FACE.
Incident date: Feb 4, 2019
VOLVO FAILED TO NOTIFY CONSUMER OF A MANUFACTURER'S DEFECT WITH THE VOLVO SPARK PLUGS BEING UNSTABLE IN ITS ORIGINAL HOUSING, WHICH RESULTED IN 'RECALLED SPARK PLUGS'. AS A RESULT THE SPARK PLUG ENDS BROKE OFF AND CAUSED PERMANENT DAMAGED TO THE ENGINE (CYLINDER #4 HAS LITTLE TO NO COMPRESSION, MISFIRE). THE CAR SMOKES AND EXTREMELY DANGEROUS TO DRIVE; IT IS SUBJECT TO CATCH ON FIRE. THE CAR W... Read more
Incident date: Feb 4, 2019
VOLVO FAILED TO NOTIFY CONSUMER OF A MANUFACTURER'S DEFECT WITH THE VOLVO SPARK PLUGS BEING UNSTABLE IN ITS ORIGINAL HOUSING, WHICH RESULTED IN 'RECALLED SPARK PLUGS'. AS A RESULT THE SPARK PLUG ENDS BROKE OFF AND CAUSED PERMANENT DAMAGED TO THE ENGINE (CYLINDER #4 HAS LITTLE TO NO COMPRESSION, MISFIRE). THE CAR SMOKES AND EXTREMELY DANGEROUS TO DRIVE; IT IS SUBJECT TO CATCH ON FIRE. THE CAR W... Read more
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2012 VOLVO XC60. WHILE OPERATING THE VEHICLE IN THE RAIN, WATER LEAKED FROM THE DRIVER'S SIDE WINDSHIELD AND MADE CONTACT WITH THE DRIVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000. THE VIN WAS INVALID.
Incident date: Mar 29, 2019
THE FRONT SUBFRAME OF MY VEHICLE WAS FOUND TO BE UNSAFE BY THE VOLVO DEALER IN MY AREA. CORROSION HAD GREATLY DETERIORATED PARTS OF THE FRAME WHICH SUPPORTS THE FRONT SUSPENSION, STEERING AND ENGINE. I WAS TOLD THAT REPLACEMENT WAS THE ONLY OPTION TO AVOID A POTENTIALLY CATASTROPHIC FAILURE WHILE DRIVING. CLOSE EXAMINATION REVEALED SIGNIFICANT LOSS OF STRUCTURAL INTEGRITY OF THE SUBFRAME. VOLVO... Read more