Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Jan 1, 2006
IN CONSIDERATION OF MOTOR VEHICLES SAFETY WHISTLEBLOWER ACT 49 U.S.C. 30172, I WOULD LIKE TO PRESENT TO THE HONORABLE SECRETARY OF TRANSPORTATION, NHTSA, AND THE DEPARTMENT OF JUSTICE, MY ORIGINAL FINDINGS OF MULTIPLE DEFECTIVE PRODUCTS THAT VOLVO TRUCKS OF NORTH AMERICA AND MACK TRUCKS HAVE LAUNCHED IN MARKET THAT I BELIEVE WILL CAUSE LOSS OF CONTROL OF TRUCKS, VEHICLE INSTABILITY WHICH IS LIKEL... Read more
Incident date: Jan 1, 2006
IN CONSIDERATION OF MOTOR VEHICLES SAFETY WHISTLEBLOWER ACT 49 U.S.C. 30172, I WOULD LIKE TO PRESENT TO THE HONORABLE SECRETARY OF TRANSPORTATION, NHTSA, AND THE DEPARTMENT OF JUSTICE, MY ORIGINAL FINDINGS OF MULTIPLE DEFECTIVE PRODUCTS THAT VOLVO TRUCKS OF NORTH AMERICA AND MACK TRUCKS HAVE LAUNCHED IN MARKET THAT I BELIEVE WILL CAUSE LOSS OF CONTROL OF TRUCKS, VEHICLE INSTABILITY WHICH IS LIKEL... Read more
Incident date: Sep 1, 2019
I HAVE A 2012 VOLVO XC60 WITH AN ADHESIVE FAILURE AT THE TOP OF THE WINDSHIELD THAT IS APPARENTLY CAUSED BY A MANUFACTURING DEFECT THAT VOLVO HAS YET TO TAKE RESPONSIBILITY FOR REPAIRING AT THEIR DEALERSHIPS. THIS IS A SAFETY HAZARD. ACCORDING TO VOLVO: "THE WINDSHIELD IS ONE OF THE MOST IMPORTANT PARTS OF THE CAR. NOT ONLY DOES IT ENSURE AN UNDISTORTED VIEW ' IT ALSO IS A CRITICAL STRUCTURAL ... Read more
Incident date: Dec 15, 2018
MALFUNCTIONING SEAT BELT LATCHES AND BUCKLES- THE SEAT BELT LATCHES DO NOT RELEASE THE BUCKLE VERY GOOD WHEN NEEDING TO EXIT THE VEHICLE (THEY STICK IN PLACE UNTIL THE LATCH IS HELD AT A SPECIFIC ANGLE WHILE PRESSING THE RELEASE BUTTON) I DONT BELIEVE THIS IS AN INTENDED SAFETY FEATURE. THIS ISSUE IS PRESENT IN ALL 5 SEAT POSITIONS LATCHES AND BUCKLES IN MY CAR. AFTER SPECIAL ATTENTION TO UNBUCK... Read more
Incident date: Jan 1, 2019
MY CAR HAS AN ODOR FOR DAYS AFTER IT RAINS WHEN THE WINDSHIELD STREAMS WATER ABOVE THE DRIVERS STEARING WHEEL AND ALSO ALLOWS WATER TO STREAM DOWN INTO THE DRIVER'S SIDE FLOOR BOARD- IT'S A FULL ON STREAM OF WATER THAT COMES OUT THE TOP CORNER DRIVER SIDE OF THE WINDSHIELD AND ROLLS DOWN OVER THE STEARING WHEEL AND DRIVERS HANDS AND DOWN THROUGH THE DRIVERS FLOORBOARD OVER THE ACCELERATOR AND THE ... Read more
Incident date: Jan 1, 2019
MY CAR HAS AN ODOR FOR DAYS AFTER IT RAINS WHEN THE WINDSHIELD STREAMS WATER ABOVE THE DRIVERS STEARING WHEEL AND ALSO ALLOWS WATER TO STREAM DOWN INTO THE DRIVER'S SIDE FLOOR BOARD- IT'S A FULL ON STREAM OF WATER THAT COMES OUT THE TOP CORNER DRIVER SIDE OF THE WINDSHIELD AND ROLLS DOWN OVER THE STEARING WHEEL AND DRIVERS HANDS AND DOWN THROUGH THE DRIVERS FLOORBOARD OVER THE ACCELERATOR AND THE ... Read more
Incident date: Sep 5, 2019
TL* THE CONTACT LEASED A 2019 VOLVO S60. UPON LEASING THE VEHICLE, THE LANE KEEP ASSIST FEATURE ONLY WORKED APPROXIMATELY 10% OF THE TIME. ALSO, THE FORWARD COLLISION AVOIDANCE FAILED TO OPERATE. WHILE DRIVING 15 MPH, THE VEHICLE STOPPED ABRUPTLY ON A WIDE OPEN ROAD WITH NO OBJECTS IN VIEW. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR FLASHED WHEN THE FAILURE OCCURRED. THE MANUFACTURER WAS... Read more
Incident date: Sep 5, 2019
TL* THE CONTACT LEASED A 2019 VOLVO S60. UPON LEASING THE VEHICLE, THE LANE KEEP ASSIST FEATURE ONLY WORKED APPROXIMATELY 10% OF THE TIME. ALSO, THE FORWARD COLLISION AVOIDANCE FAILED TO OPERATE. WHILE DRIVING 15 MPH, THE VEHICLE STOPPED ABRUPTLY ON A WIDE OPEN ROAD WITH NO OBJECTS IN VIEW. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR FLASHED WHEN THE FAILURE OCCURRED. THE MANUFACTURER WAS... Read more
Incident date: Sep 20, 2019
EXCESSIVE PREMATURE WEARING OF BRAKE PADS AND ROTORS. FROM PERSONAL EXPERIENCE AND DISCUSSING WITH OTHER OWNERS, VOLVO IS AWARE THAT THE BRAKES ON THE XC90 PREMATURELY WEAR (AS IN AFTER 1K-20K NEW BRAKES NEEDED ON ALL TIRES). THE LOCAL DEALERS ALL STATE THIS IS A KNOWN PROBLEM AND THEN DEMAND $1,000 TO REPAIR THE BRAKES. VOLVO'S BRAKES AND/OR BRAKING SYSTEM IS DEFECTIVE AND DANGEROUS AS THE BRAKE... Read more
Incident date: Dec 1, 2018
TL* THE CONTACT OWNS A 2005 VOLVO S80. WHILE DRIVING 70 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE BEGAN TO DECELERATE. THE CONTACT STATED THAT THE CHECK ENGINE, ABS, AND BRAKE FAILURE, STOP SAFELY WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 09V483000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO MULTIPLE INDEPENDENT MECHANICS FOR D... Read more
Incident date: Sep 22, 2019
MY 2007 C70 STOPPED READING BOTH OF MY KEY FOBS AT THE SAME TIME. I WAS AT WALMART AND WHEN I TRIED TO START THE CAR IT SAID KEY ERROR TRY AGAIN. SO I TRIED AND I TRIED. NOTHING. I CALLED MY ROOMMATE WHO CAME WITH MY OTHER KEY ABOUT 1 HOUR LATER. IT WAS ABOUT 1:30 AM BY THIS TIME. THE OTHER KEY DIDN'T WORK EITHER. ALSO KEY ERROR. MY TOP IS OPEN AND I HAVE NO CHOICE BUT TO LEAVE MY CAR EXPOSED OV... Read more
Incident date: Sep 22, 2019
MY 2007 C70 STOPPED READING BOTH OF MY KEY FOBS AT THE SAME TIME. I WAS AT WALMART AND WHEN I TRIED TO START THE CAR IT SAID KEY ERROR TRY AGAIN. SO I TRIED AND I TRIED. NOTHING. I CALLED MY ROOMMATE WHO CAME WITH MY OTHER KEY ABOUT 1 HOUR LATER. IT WAS ABOUT 1:30 AM BY THIS TIME. THE OTHER KEY DIDN'T WORK EITHER. ALSO KEY ERROR. MY TOP IS OPEN AND I HAVE NO CHOICE BUT TO LEAVE MY CAR EXPOSED OV... Read more
Incident date: Sep 20, 2019
I DROVE MY CAR TO THE GARAGE AND WANT TO TURN OFF THE CAR. THE CAR SUDDENLY START TO ACCELERATE AND WENT THROUGH MY GARAGE DOOR. ALL SIDE AIRBAGS ARE POPPED UP, BUT NOT FRONT AIRBAG. *DT *AS AROUND A YEAR AGO, WHEN MY DROVE HER CAR SLOWLY DUE TO HEAVY TRAFFIC, THE CAR STOPPED AND NEEDED TO TURN ON THE CAR. I AM NOT THE EXPERT BUT THINK THE ELECTRIC CONTROL SYSTEM MAY HAVE PROBLEM OF MY CAR.
Crash
Incident date: Sep 20, 2019
I DROVE MY CAR TO THE GARAGE AND WANT TO TURN OFF THE CAR. THE CAR SUDDENLY START TO ACCELERATE AND WENT THROUGH MY GARAGE DOOR. ALL SIDE AIRBAGS ARE POPPED UP, BUT NOT FRONT AIRBAG. *DT *AS AROUND A YEAR AGO, WHEN MY DROVE HER CAR SLOWLY DUE TO HEAVY TRAFFIC, THE CAR STOPPED AND NEEDED TO TURN ON THE CAR. I AM NOT THE EXPERT BUT THINK THE ELECTRIC CONTROL SYSTEM MAY HAVE PROBLEM OF MY CAR.
Crash
Incident date: Sep 20, 2019
I DROVE MY CAR TO THE GARAGE AND WANT TO TURN OFF THE CAR. THE CAR SUDDENLY START TO ACCELERATE AND WENT THROUGH MY GARAGE DOOR. ALL SIDE AIRBAGS ARE POPPED UP, BUT NOT FRONT AIRBAG. *DT *AS AROUND A YEAR AGO, WHEN MY DROVE HER CAR SLOWLY DUE TO HEAVY TRAFFIC, THE CAR STOPPED AND NEEDED TO TURN ON THE CAR. I AM NOT THE EXPERT BUT THINK THE ELECTRIC CONTROL SYSTEM MAY HAVE PROBLEM OF MY CAR.
Crash
Incident date: Sep 13, 2019
THE VEHICLE GETS A STRONG GAS SMELL INSIDE THE DRIVING AREA WHEN GAS TANK FILLED. NO FUEL FOUND TO BE LEAKING. SMELL COMES FROM UNDER FLOOR BY BACKSEATS
Incident date: Sep 19, 2019
RECENTLY NOTICED WHEN GOING THROUGH DRIVE THROUGH CAR WASH, THAT WATER IS INTRUDING AT TOP OF WINDSHIELD OVER THE STEERING WHEEL INTERIOR. TOOK TO DEAL TODAY AND SAID IT WAS THE WINDSHIELD SEAL AND OUTSIDE OF WARRANTY SO WILL COST $437 TO REPAIR. I CONSIDER THIS A MANUFACTURERS DEFECT AND HAVE SEEN ON A VOLVO FORUM THAT IT IS A KNOWN ISSUE. HOW IS A DEFECT IN WINDSHIELD COMPROMISE NOT A SAFETY ... Read more
Incident date: Sep 9, 2019
2012 VOLVO S60. VIN: [XXX] . ON OR ABOUT 09/09/2019, THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC TO REPAIRER/REPLACE THE PASSENGER DOOR LATCH/LOCK, WHICH HAD FAILED. THIS FAILURE PREVENTED ALL LOCKING AND LATCHING SAFETY FEATURES TO OPERATE. THIS CAUSED THE DOOR TO NOT LATCH OR LOCK ALLOWING THE DOOR TO OPEN DURING ANY TURN. UPON ARRIVAL AT THE MECHANIC'S SHOP THE DRIVER'S DOOR LOCK/LATCH FAILED... Read more
Incident date: Jun 16, 2016
TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED TO 5 MPH AND ACCELERATED AGAIN WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTONOMOUS BRAKING SYSTEM. THE VEHICLE WAS TOWED TO MIDWESTERN AUTO GROUP (614-889-2571, LOCATED AT 6335 PERIMETER LOOP RD, DUBLIN, OH 43017) WHERE THE SOFTWARE WAS UPDATED. THE FAILURE RECURRED AT 75 MPH WITH... Read more
Incident date: Jun 16, 2016
TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED TO 5 MPH AND ACCELERATED AGAIN WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTONOMOUS BRAKING SYSTEM. THE VEHICLE WAS TOWED TO MIDWESTERN AUTO GROUP (614-889-2571, LOCATED AT 6335 PERIMETER LOOP RD, DUBLIN, OH 43017) WHERE THE SOFTWARE WAS UPDATED. THE FAILURE RECURRED AT 75 MPH WITH... Read more
Incident date: Sep 17, 2019
WHEN THE CAR IS PARKED, I UNLOCK THE DRIVER'S DOOR, THE TAILGATE OPENS ON IT'S OWN (POSSIBLY INTO TRAFFIC) THEN AFTERWARDS, EVERY TIME WHEN STARTING THE CAR, A "12V BATTERY CHARGING FAULT STOP SAFELY" ERROR OCCURS TWICE. IT SEEMS TO BE OK TO DRIVE, BUT IT IS NOT CLEAR AS TO WHETHER THE FAULT CAN CAUSE A SAFETY ISSUE, AS THE MESSAGE IMPLIES. SO MANY OF THE SYSTEMS IN THE CAR ARE ELECTRIC. THIS I... Read more
Incident date: Sep 17, 2019
WHEN THE CAR IS PARKED, I UNLOCK THE DRIVER'S DOOR, THE TAILGATE OPENS ON IT'S OWN (POSSIBLY INTO TRAFFIC) THEN AFTERWARDS, EVERY TIME WHEN STARTING THE CAR, A "12V BATTERY CHARGING FAULT STOP SAFELY" ERROR OCCURS TWICE. IT SEEMS TO BE OK TO DRIVE, BUT IT IS NOT CLEAR AS TO WHETHER THE FAULT CAN CAUSE A SAFETY ISSUE, AS THE MESSAGE IMPLIES. SO MANY OF THE SYSTEMS IN THE CAR ARE ELECTRIC. THIS I... Read more
Incident date: Sep 9, 2019
DOOR LATCH AND LOCK FAILURE TO BOTH FRONT DOORS. PASSENGER DOOR LATCH/LOCK PASSENGER DOOR FAILED TO LOCK OR KEEP DOOR CLOSED WHILE IN MOTION. ONE WEEK LATER THE DRIVER'S DOOR LATCH/LOCK FAILED IN SAME WAY, WHICH ALLOWED DOORS TO FLY OPEN DURING A TURN WHILE VEHICLE IN GEAR AND IN MOTION. ELECTRIC DOOR LOCKS WOULD NOT ENGAGE. OPENING DOORS COULD BE STRUCK BY PASSING VEHICLES ENDANGERING LIVES OF OC... Read more
Incident date: Nov 1, 2017
ENGINE MAKES A LOUD WHINING SOUND. THE HIGHER THE RPM'S, THE HIGHER PITCH THE WHINE. DISTINCTLY DIFFERENT THAN THE SUPER CHARGER AND THE TURBO. OCCURRED SINCE AROUND 10,000 MILES. INITIALLY, THE DEALER REPLACED THE BALANCE SHAFT UNDER A TECHNICAL SERVICE BULLETIN. THIS DID NOT CORRECT IT. DROVE MULTIPLE XC90'S AND NONE OF THEM HAVE THE WHINE SOUND. OUR XC90 HAS BEEN IN THE SHOP FOR NEARLY TWO WEEK... Read more
Incident date: Sep 2, 2019
MAKE: VOLVO CAR MODEL : C30, S40, V50 AND C70 RECALL DEFECT DESCRIPTION: THE ROD CONNECTING THE CLUTCH MASTER CYLINDER AND THE CLUTCH PEDAL MAY BREAK. IT MAY NOT BE POSSIBLE TO DISENGAGE THE CLUTCH. IN WORST CASES THIS MAY HAPPEN SUDDENLY WITH NO WARNING TO THE DRIVER. IF THIS HAPPENS BRING THE CAR TO A SAFE STOP USING THE ENGINE AND SWITCH OFF THE IGNITION. VOLVO RECALL ACTION: REPLACE CLU... Read more
Incident date: Sep 11, 2019
BRAKES FAILED WITHOUT ANY WARNING WHILE DRIVING ON THE HIGHWAY. DRIVER WAS ABLE TO STOP THE CAR BY SWITCHING THE GEAR TO PARK POSITION AFTER TURNING INTO LOCAL ROAD. BRAKE LEVER WAS GOING ALL THE WAY DOWN BEFORE CAR CAME TO STOP AND ALSO WHILE TRYING TO RESUME DRIVING. CAR WAS STOPPED AND CALLED FOR ASSISTANCE.
Incident date: Mar 31, 2017
I TOOK MY NEWLY PURCHASED, USED V50 WAGON TO MY VOLVO DEALER. THE SERVICE TECH DEMONSTRATED THAT THE WINDSHIELD HAS BECOME UNSEALED FROM FRAME. IT WAS/IS LOOSE, AND CAN BE PARTIALLY PUSHED OUT. THEY HAD FOUND WET CARPET IN MY CAR. IT IS STILL LEAKING (THE CAR HAD NOT BEEN IN AN ACCIDENT). THIS WAS NOT COVERED BY VOLVO, NOR WAS IT COVERED BY THE EXTENDED WARRANTY I HAD PURCHASED WHEN I GOT THE LOAN... Read more
Incident date: Sep 1, 2019
STOP/START BATTERY FAILED. LEAKED ACID. CAUSED EXCESSIVE AND INTENSE FOUL FUMES INTO PASSENGER COMPARTMENT. MADE THE CAR INTOLERABLE TO BE IN WITHOUT OPENING WINDOWS AND MOON ROOF.
Incident date: Sep 1, 2019
STOP/START BATTERY FAILED. LEAKED ACID. CAUSED EXCESSIVE AND INTENSE FOUL FUMES INTO PASSENGER COMPARTMENT. MADE THE CAR INTOLERABLE TO BE IN WITHOUT OPENING WINDOWS AND MOON ROOF.
Incident date: Sep 4, 2019
TL*THE CONTACT OWNS A 2002 VOLVO XC70. -THE VEHICLE STALLED WHILE TRAVELING APPROXIMATELY 10 MPH. THE VEHICLE HAD TO BE RESTARTED SEVERAL TIMES, THEN IT RUNS. -UNKNOWN CAUSE -THE CONTACT STATED THAT IN ONE OF THE VISITS TO THE DEALER ( 3 YEARS AGO ) UNIVERSITY VOLVO, 7716 N TRYON ST, CHARLOTTE, NC 28262, WAS ADVISED THAT THERE WAS AN OPEN RECALL ON THE VEHICLE NHTSA RECALL NUMBER: 09V... Read more
Incident date: Jun 6, 2019
TL* THE CONTACT OWNS A 2012 VOLVO S60. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE OIL CHANGE, THE CONTACT WAS INFORMED THAT THE VEHICLE MADE AN ABNORMAL SQUEAKING NOISE. THE CONTACT STATED THAT THERE MAY BE A FAILURE WITH A BELT OR PULLEY. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS AN ABNORMAL SQUEAKING NOISE AND THE CONTACT SHUT OFF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE... Read more
Incident date: Aug 7, 2019
I WAS T-BONED BY ANOTHER SUV IN THE DRIVER'S DOOR, DAMAGING FRONT & REAR DOORS, FRONT PANEL AND BACK PANEL. MY CAR WAS STOPPED GETTING READY TO MAKE A LEFT TURN AND THE OTHER VEHICLE STOMPED THE GAS TO MAKE A LEFT TURN AND HIT ME DIRECTLY. DOOR WOULD NOT CLOSE AFTER IMPACT AND ALL OF THESE PARTS REPLACED. AIR BAGS NEVER DEPLOYED AND INSURANCE ADJUSTER INDICATED THAT THIS MODEL VOLVO DOES NOT HAV... Read more
Crash
1 injured
Incident date: Aug 7, 2019
I WAS T-BONED BY ANOTHER SUV IN THE DRIVER'S DOOR, DAMAGING FRONT & REAR DOORS, FRONT PANEL AND BACK PANEL. MY CAR WAS STOPPED GETTING READY TO MAKE A LEFT TURN AND THE OTHER VEHICLE STOMPED THE GAS TO MAKE A LEFT TURN AND HIT ME DIRECTLY. DOOR WOULD NOT CLOSE AFTER IMPACT AND ALL OF THESE PARTS REPLACED. AIR BAGS NEVER DEPLOYED AND INSURANCE ADJUSTER INDICATED THAT THIS MODEL VOLVO DOES NOT HAV... Read more
Crash
1 injured
Incident date: Aug 21, 2019
MY CAR HAS LESS THAN THREE THOUSAND MILES ON IT AND WAS PURCHASED IN LATE MAY 2019. I WAS AT A STOP LIGHT WHEN SUDDENLY, I HEARD A LOUD BUZZ AND THE CAR STOPPED AND STARTED COMPLETELY ON ITS OWN. IT HAPPENED AGAIN AT THE NEXT TRAFFIC LIGHT, ONLY THIS TIME, IT KEPT SHUTTING OFF AND RESTARTING. THE DEALER'S SERVICE DEPARTMENT DOESN'T SEEM TO BELIEVE ME, AND THE MANUFACTURER HAS DENIED MY REQUEST FOR... Read more
Incident date: Aug 21, 2019
MY CAR HAS LESS THAN THREE THOUSAND MILES ON IT AND WAS PURCHASED IN LATE MAY 2019. I WAS AT A STOP LIGHT WHEN SUDDENLY, I HEARD A LOUD BUZZ AND THE CAR STOPPED AND STARTED COMPLETELY ON ITS OWN. IT HAPPENED AGAIN AT THE NEXT TRAFFIC LIGHT, ONLY THIS TIME, IT KEPT SHUTTING OFF AND RESTARTING. THE DEALER'S SERVICE DEPARTMENT DOESN'T SEEM TO BELIEVE ME, AND THE MANUFACTURER HAS DENIED MY REQUEST FOR... Read more
Incident date: May 28, 2019
VOLVO DEALERS FAILED TO FIX A WHEEL NOISE ISSUE IN MY CAR AFTER SIX VISITS IN THE PAST THREE MONTHS. AXLE, TIRE, SHOCK, AND WHEEL ARE ALL CHANGED AND IT IS STILL THERE. WITHOUT A REAL TEST ON THE REMAINING THREE TIRES ON THE ROAD, NOW VOLVO DEALER STARTS TO BLAME THE REMAINING THREE TIRES WHICH WERE CLAIMED AS "GOOD" BY THEIR DEALER TECHNICIANS AT THE VERY BEGINNING. VOLVO REFUSED TO SEND CORPORAT... Read more
Incident date: May 28, 2019
VOLVO DEALERS FAILED TO FIX A WHEEL NOISE ISSUE IN MY CAR AFTER SIX VISITS IN THE PAST THREE MONTHS. AXLE, TIRE, SHOCK, AND WHEEL ARE ALL CHANGED AND IT IS STILL THERE. WITHOUT A REAL TEST ON THE REMAINING THREE TIRES ON THE ROAD, NOW VOLVO DEALER STARTS TO BLAME THE REMAINING THREE TIRES WHICH WERE CLAIMED AS "GOOD" BY THEIR DEALER TECHNICIANS AT THE VERY BEGINNING. VOLVO REFUSED TO SEND CORPORAT... Read more
Incident date: Aug 20, 2019
FOLLOWING RECALL SERVICE BY DEALERSHIP AGAINST NHTSA RECALL 19V308 THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS PICKED UP FROM THE DEALERSHIP AND DRIVEN DIRECTLY HOME, ~16 MILES. AT MILE ~2 BURNING RUBBER WAS SMELLED WHILE DRIVING ON THE HIGHWAY. AT MILE ~10 SOME SMOKE WAS SEEN WHEN STOPPED AT A TRAFFIC LIGHT. AT MILE~16 THE ENGINE DIED AS THE VEHICLE WAS BEING PULLED INTO THE DRIVEWAY. SMOKE STAR... Read more
Fire
Incident date: Aug 23, 2019
THE CAR IS BURNING OIL. AND LIKE I HAVE READ IN OTHER COMPLAINTS OF THE VOLVO 2013 S60 OIL HAS TO BE ADDED TOO OFTEN. I JUST HAD REGULAR SERVICE DONE ABOUT 5 WEEKS AGO. ON AUGUST 23, 2019 MY "LOW OIL PRESSURE" LIGHT CAME ON WHILE THE CAR WAS IN MOTION MAKING A TURN. I THOUGHT TO MYSELF "I CAN'T BE LOW ON OIL". ON SATURDAY AUGUST 24TH BEFORE DRIVING, I CHECKED MY OIL AND SURE ENOUGH THERE WAS BAREL... Read more
VOLVO
SEAT BELT ASSEMBLY
(9999) — EQUIPMENT ADAPTIVE/MOBILITY
Aug 28, 2019
Incident date: Aug 8, 2019
DRIVING A 2019 VOLVO XC90 AT 2130 ON AUGUST 8, 2019 I HAD AN UNEXPECTED ISSUE. I WAS USING VOLVO PILOT ASSIST, WAS SLOWING TO 45 MPH USING THE CRUISE CONTROL. I WAS ON I-40, WEST BOUND ABOUT TWO MILES FROM THE DEER FARM EXIT. I HAD THE STEERING WHEEL YANK HARD LEFT. THIS RESULTED IN THE VEHICLE IMPACTING A LANE CLOSURE PYLON. UPON REVIEW OF THE CONSTRUCTION AREA, I OBSERVED THE PYLONS INSIDE T... Read more
Crash
Incident date: Aug 27, 2019
VERY LOUD SQUEALING NOISE STARTED FROM ENGINE BAY WHILE STOPPED AT A LIGHT ACCOMPANIED BY A YELLOW CHECK ENGINE LIGHT. NOISE WOULD DISAPPEAR UNDER ACCELERATION BUT RETURN AGAIN OFF THROTTLE. DEALER DIAGNOSED AS A FAILED 'BREATHER CHAMBER' WITH THE FOLLOWING COMMENT: 'IF NOT REPAIRED, FAULTY BREATHER CHAMBERS CAN LEAK OIL ON OTHER MAJOR ENGINE COMPONENTS, INCLUDING THE EXHAUST MANIFOLD WHICH COUL... Read more
Incident date: Aug 23, 2019
CAR IS BURNING OIL. I HAVE TO REPLACE THE OIL EVERY 2-3 MONTHS WITH NO WARNING AS TO WHEN IT IS COMING. THE "CHECK OIL PRESSURE" LIGHT COMES ON, NORMALLY WHEN THE CAR IS IN MOTION (SPECIFICALLY, MAKING A TURN), WHEN THERE IS ALREADY BARELY ANY OIL IN THE CAR LEAVING ME VERY LITTLE TIME TO GET IT TO A SHOP TO REPLACE THE OIL. A COUPLE OF DAYS LATER (IF NOT THAT SAME DAY), THE CHECK ENGINE LIGHT WIL... Read more
Incident date: Aug 23, 2019
CAR IS BURNING OIL. I HAVE TO REPLACE THE OIL EVERY 2-3 MONTHS WITH NO WARNING AS TO WHEN IT IS COMING. THE "CHECK OIL PRESSURE" LIGHT COMES ON, NORMALLY WHEN THE CAR IS IN MOTION (SPECIFICALLY, MAKING A TURN), WHEN THERE IS ALREADY BARELY ANY OIL IN THE CAR LEAVING ME VERY LITTLE TIME TO GET IT TO A SHOP TO REPLACE THE OIL. A COUPLE OF DAYS LATER (IF NOT THAT SAME DAY), THE CHECK ENGINE LIGHT WIL... Read more
Incident date: Jun 1, 2017
2005 VOLVO S40 ENGINE AIR CONDITIONING MALFUNCTIONED. WHEN THE PROBLEM FIRST BEGUN THE CAR WOULD BE COOL AT START THEN GET WARM UNTIL ONE DAY THE AIR CONDITIONING JUST QUIT WORKING. I READ ON THIS FORUM AUTHORIZED VOLVO DEALERSHIP ADMITS THIS IS A COMMON PROBLEM IN THIS YEAR/MAKE/MODEL. THE COMPRESSOR CLUTCH OR COMPRESSOR OR BOTH REQUIRED REPLACING. IN A CLASS ACTION LAWSUIT [FILED 2018] HTT... Read more
Incident date: Jul 30, 2019
CHECK ENGINE EMISSIONS LIGHT KEEPS COMING ON; HAVE HAD 3 SERVICE VISITS TO DEALER (RESULTING IN SAME PART BEING REPLACED TWICE, ONE OR MORE SOFTWARE UPDATES, ONE COMPLETE SOFTWARE RELOAD) AND NOW AM GETTING LIGHT ON AGAIN WHICH WILL REQUIRE YET A FOURTH SERVICE VISIT. (NB VISIT 1 WAS IN SUMMER '18 WHEN CAR WAS NEW; VISITS 2-4 ARE ALL IN SUMMER 2019, COMMENCING ALMOST EXACTLY ONE YEAR LATER IN SU... Read more
Incident date: Jan 1, 2019
ELECTRONIC INSTRUMENT CLUSTER FAILURE RENDERED VEHICLE SPEED AND OTHER CHARACTERISTICS INOPERABLE. THERE IS NO BACKUP ANALOG CLUSTER IN THIS VEHICLE, SO THERE WAS NO WAY TO DETERMINE VEHICLE SPEED.
Incident date: Oct 1, 2017
ANGLE/COLLAR GEAR/SLEEVE, HALDEX AWD. HUNDREDS OF THOUSANDS OF AWD VOLVOS HAVE THIS ISSUE YET VOLVO HAS NEVER TAKEN ACTION OR RECALLED PART. THIS IS JUST ONE OF MANY ISSUES THOUSANDS OF VOLVO'S HAVE. BUT THE AWD SYSTEM NON FUNCTIONING DUE TO STRIPPED TEETH CAUSED BY RUST BECAUSE OF INADEQUATE GREASE/LUBE ETC. ON THOUSANDS OF VEHICLES RANGING FROM THEIR SMALL SEDANS TO SUV'S SHOULD BE SOMETHING. TH... Read more
Incident date: Oct 1, 2017
ANGLE/COLLAR GEAR/SLEEVE, HALDEX AWD. HUNDREDS OF THOUSANDS OF AWD VOLVOS HAVE THIS ISSUE YET VOLVO HAS NEVER TAKEN ACTION OR RECALLED PART. THIS IS JUST ONE OF MANY ISSUES THOUSANDS OF VOLVO'S HAVE. BUT THE AWD SYSTEM NON FUNCTIONING DUE TO STRIPPED TEETH CAUSED BY RUST BECAUSE OF INADEQUATE GREASE/LUBE ETC. ON THOUSANDS OF VEHICLES RANGING FROM THEIR SMALL SEDANS TO SUV'S SHOULD BE SOMETHING. TH... Read more
Incident date: Aug 14, 2019
TL* THE CONTACT OWNS A 2012 VOLVO S60. WHEN THE ENGINE WAS STARTED, THE LOW OIL PRESSURE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO HAVE AN OIL CHANGE. AFTERWARDS, THE VEHICLE STALLED. THE CONTACT HAD THE VEHICLE PUSHED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED.... Read more
Incident date: Jul 1, 2018
I BOUGHT A 2001 VOLVO S40 FROM TOM BLEVINS OWNER OF POPPLES GARAGE. THE ODOMETER QUIT WORKING AS SOON AS I BOUGHT IT. THE KEY WOULD GET STUCK IN THE IGNITION AND WOULD HAVE TO BE LEFT IN THE IGNITION. THE DRIVERS SIDE WINDOW GOT STUCK IN THE DOWN POSITION BECAUSE OF A FAULTY CONTROLLER. THE HOOD HYDRAULIC ARM THAT HOLDS THE HOOD UP WHEN IT'S RAISED DOES NOT WORK AND HAS TO BE PROPPED UP WITH A WO... Read more