Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,318 complaints for VOLVO
Incident date: May 26, 2026
The all around vehicle camera system fails on average every 6 months. As the dealership is far away in our area, I have to take a 1/2 day to full day off work to take it over. I believe we are now on the third replacement camera module, in need of a fourth that was just replaced less than two months ago. GM makes it unreasonable to deal with. They require you drive over to the dealership just ... Read more
Incident date: May 26, 2026
Hola, he llevado mi coche al concesionario 4 veces las 2 primeras veces me dijeron que eran recall el auto en parking siguió caminado los volví a llevar después de 20 días dijeron que unos roedores se habían comido el harness ese fue el diagnóstico que me dieron hablé con el seguro y el seguro iba a pagar pa reparación cuando les pidió foto del problema cambiaron la versión de que no que... Read more
Crash
Incident date: Jun 5, 2026
The Ford 2.0L EcoBoost engine has known issue of coolant in cylinders which causes misfires. Ford has yet to issue a recall on this engine. They have redesigned the engine to solve the known problem. Why have they not issued a recall and why our customers being stuck with the repair costs. The vehicle will suddenly start loosing power which could cause a rear end accident. The Ford service center ... Read more
Incident date: Jun 9, 2026
The tread came off the tire on the highway causing me to crash off I 75. The tires were made 6 of 2025 and the pressure was 31.5 according to the highway patrol officer on scene. I have the paperwork for the tires I purchased at Sams Club in Cape Coral Florida on 7/29/25. The tires are less than 11 months old and this shouldn't have happened. The tread damaged multiple parts of my car.
Crash
Incident date: May 29, 2026
The contact owns a 2024 Mazda CX-90. The contact stated that while the front passenger seat was occupied by her [XXX] daughter, weighing [XXX], on several occasions, the front passenger's side airbag warning light remained illuminated, indicating the system failed to detect the occupant. Additionally, after the passenger exited the vehicle, the seat belt warning chime consistently sounded. The veh... Read more
Incident date: Jun 1, 2026
On approximately May 27, 2026 I delivered my 2013 Scion FR-S (approx. 105,000 miles) to an authorized Toyota dealer for Safety Recall J02 (NHTSA 18V-772, engine valve spring replacement). I picked it up on June 3, 2026. Immediately the engine ran sluggish and the air conditioning, which had worked, stopped blowing cold. On June 7, 2026 - four days and only a few miles later - the engine spun a rod... Read more
Incident date: Jun 1, 2026
Vehicle gave a warning to service the electrical system and then shut down preventing any operation. Luckily I was in a parking lot and not on a roadway impeding traffic or jeopardizing safety while driving. Could smell burnt electrical from within cabin. Had to have towed to service center and explained that condensation from air conditioner leaked onto high voltage heater coils and shorted out ... Read more
Incident date: May 14, 2026
- THE GROUND STRAP CORRODED AND BROKE APART. YES, I HAVE THE GROUND CABLE THAT FAILED, IF NEEDED FOR INSPECTION. - YES!!! THE TRUCK'S STEERING KEPT GOING IN AND OUT OF MANUAL STEERING AND THE ENGINE REDUCED IN SPEED ALLOWED, AND THEN THE ENGINE CUT OUT ON ME COMPLETELY - WHILE I WAS IN THE MIDDLE OF A BUSY ROAD TRYING TO TURN ONTO A SIDE STREET. THEN THE ENGINE WOULD NOT RESTART. - I HAD THE T... Read more
Incident date: May 16, 2026
While I was driving home from the grocery store with my 4 kids our 2021 GMC Yukon XL (5.3L V8 engine), the vehicle suffered a sudden, catastrophic mechanical engine failure without warning. The engine began violently shaking, lost major propulsion, and dropped into a severe misfire state when we were coming down the highway. This created an immediate safety hazard on the road, as I suddenly lost t... Read more
Incident date: May 16, 2026
While I was driving home from the grocery store with my 4 kids our 2021 GMC Yukon XL (5.3L V8 engine), the vehicle suffered a sudden, catastrophic mechanical engine failure without warning. The engine began violently shaking, lost major propulsion, and dropped into a severe misfire state when we were coming down the highway. This created an immediate safety hazard on the road, as I suddenly lost t... Read more
Incident date: Jun 2, 2026
My 2015 Chevrolet Silverado 1500 had an oil pump failure at 77,000 miles… Truck may be 11 years old but it only has 77k on it and the oil pump has already failed? Seems crazy to me, especially when I’ve changed the oil religiously every 3,000 miles.
Incident date: Jun 2, 2026
The affected component is the fuel injector system covered under Ford’s safety recall. According to the recall notice, a fuel injector may crack and allow fuel and/or fuel vapors to accumulate on top of the engine, creating a risk of fire if exposed to hot engine or exhaust components. The vehicle is available for inspection upon request. The safety risk is significant because the defect involv... Read more
Incident date: Jun 4, 2026
Coolant was found to be leaking in cylinder number 4. The Ford dealer told us the vehicle needed a new engine with a repair cost of $8,000.00. It is not available for inspection, since it was auctioned off by the Ford dealer. My wife and children were stopped at a stop sign and the engine started to misfire. She was trying to turn onto a busy highway and it lacked power with no acceleration ... Read more
Incident date: Jun 4, 2026
Rear passenger door electronic release did not work. Technician indicated rear door harness corroded making the door inoperable.
Incident date: Jun 4, 2026
The contact owns a 2011 Kia Optima. The contact stated that while the vehicle was parked in a parking lot, he noticed the vehicle started smoking heavily from under the hood, and shortly thereafter, the vehicle fully ignited into flames. The vehicle was occupied during the fire. The contact stated that he noticed smoke emerging from the driver-side section of the hood. Furthermore, the contact not... Read more
Fire
Incident date: Jun 2, 2026
The jeep is towed behind our camper. When the camper truck turns, the wheels on the jeep stay straight and drag the jeep through the turn sideways. On a highway off ramp with a curve at higher speed the jeep wants to pull the camper off the edge. Lane assist is off but I was forced to pick something below. The issue is with the jeep steering not tracking behind the camper causing a hazardous co... Read more
Incident date: Mar 22, 2026
The reason for the recall on this make and model is what I'm experiencing now. The whole car will shutdown power while driving with no warnings. In traffic the car will just roll to a stop with cars closely behind me. I bought the call September 2016 yet I just saw a recall when I signed up for triple a. The last 12 months I have been on n and out of shops trying to find the reason. Starter was fi... Read more
Incident date: Mar 22, 2026
Engine wiring is covered in soy based products which attract rodents as a source of food. Rodents then chew various wires and damage the electrical system. The check engine light has popped on twice in one year with both times requiring service repair for the chewed wires. There is a potential for electrical fires or other various failures due to rodents chewing through the wires. Kia has known ab... Read more
Incident date: Jun 2, 2026
The contact owns a 2025 Mercedes-Benz GLC 300. The contact stated that while her husband was driving at 5 to 10 MPH attempting to park the vehilce lunged forward traveling 20 feet and crashed into the house. The air bags deployed. No warning lights were illuminated , There was no injuries or fire. A police report was filed. The gas company was on the scene due to a gas leak. Additionally the... Read more
Crash
Incident date: Jun 2, 2026
The contact owns a 2022 Hyundai Santa Fe. The contact stated that while in reverse (R) on several occasions the rearview camera went completely white and the camera did not come on at all. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,500.
Incident date: Jun 3, 2026
I am requesting that the National Highway Traffic Safety Administration (NHTSA) investigate a potential defect affecting 2017 Nissan Rogue vehicles involving the sunroof drainage system. My vehicle has experienced repeated issues with the sunroof drain becoming clogged, which causes water to leak into the interior of the vehicle. When the drainage system becomes blocked, water enters the cabin an... Read more
Incident date: Mar 11, 2026
Explosion, fires while the vehicle was off and parked
Fire
Incident date: Jun 2, 2026
The latch on the back often sets off an error saying the rear hatch is ajar.
Incident date: Jun 2, 2026
Multiple times I have gotten a "Park assistance fault - book a service" message while driving and the parking sensors stop working. The issue temporarily resolves itself only to reoccurring several days later. Took to service and they replaced the car computer and said they could to replicate the issue after replacing the computer. Now a week later and the issue has re-occurred twice again.
Incident date: Jun 2, 2026
The first time I heard the engine noise was on [XXX]. I brought the vehicle to the Schaumburg Muller Acura dealership and dropped it off on May 20. On May 21, the dealership performed an initial inspection and informed me that they needed authorization to further disassemble the engine in order to determine the cause of the problem. I provided that authorization, and by May 22 the engine had been ... Read more
Incident date: Jun 2, 2026
2nd recall on my dodge dart sxt for the same reason transmission shift cable on this time been waiting 7 months and still hasn't been fixed I'm scared for my safety at this point!
Incident date: Jun 2, 2026
Our truck was smoking from the exhaust and we took it to the local Ford service department. They determined the oil pan is leaking, there is a coolant leak from the engine, requiring a new engine, and also the need for turbos. These are the EXACT issues that are included in this service bulletin making dealerships aware. If this is such a widespread problem with these trucks, why is there not a re... Read more
Incident date: May 11, 2026
The sunscreen on the panoramic sunroof has become detached and the shade falls causing a visibility issue.
Incident date: Apr 16, 2026
The speedometer registers speed up to 7mph over actual speed for the first 15 miles then returns to matching GPS speed. Reported to Toyota, dealer said they have seen this before but not identified a fix as of today
Incident date: Jun 15, 2025
The vehicle experienced failure of the HVAC heater flap/blend door mechanism on the driver’s side. Specifically, the plastic gear assembly broke at its mounting point, causing the gear to spin freely and preventing the airflow door from opening and functioning properly. As a result, the driver’s side heating and airflow system no longer operated correctly. The failed component is available fo... Read more
Incident date: May 26, 2026
Rear backup camera is consistently distorted, inverted, or has a black or blue screen.
Incident date: Apr 30, 2026
The contact owns a 2014 Chevrolet Cruze. The contact stated that the vehicle was taken to the local dealer for NHTSA Campaign Number: 25V764000 (Air Bags). The vehicle was not repaired. The manufacturer was not notified. The contact had not experienced a failure.
Incident date: May 18, 2026
While driving on the highway, the steering became much more stiff, and then I heard metallic clanging sounds for a few seconds. The dashboard said press start to start Vehicle. I pressed start while going 30 miles an hour and all lights and instrument clusters went black. I pulled into the grass median where the truck would not start or shift gears. Truck was towed to a GMC dealership
Incident date: Apr 18, 2026
While backing up the vehicle, the front passenger seat belt retractor pretensioner suffered an inadvertent, spontaneous pyrotechnic deployment. There was a loud pop resembling a firecracker, immediately followed by smoke in the cabin and the odor of gunpowder. The force of the explosive deployment dislodged the interior B-pillar trim panels. The passenger front seatbelt has been locked into place.... Read more
Incident date: May 23, 2026
The transmission in my 2022 GMC Savana experiences severe harsh shifting during normal driving conditions. The issue is most noticeable between 1st–2nd gear and 2nd–3rd gear, with 2nd gear being especially problematic. The vehicle jerks and slams aggressively into gear during acceleration, causing unstable driving behavior and hesitation. In addition, when coming to a complete stop, the vehicl... Read more
Incident date: Feb 18, 2026
The vehicle has experienced intermittent loss of power while driving at highway speeds on multiple occasions. The issue occurred twice on Monday and multiple times again on Tuesday. During these events, the vehicle felt as though it may stall or lose propulsion while traveling in traffic. The vehicle has also intermittently exhibited engine rattling and drivability concerns. In addition, the cent... Read more
Incident date: May 19, 2026
This complaint documents a recurring automatic transmission failure resulting in three complete vehicle shutdowns during active operation — two at highway speed and one in an active turning lane. The most recent failure occurred within 15 minutes of the vehicle being released from an authorized Hyundai dealership in College Park, Maryland, whose general manager admitted in a recorded call that t... Read more
Incident date: May 10, 2026
Dealer Gladiator Auto Sales LLC, 7040 NW 77th Ter #1, Medley FL 33166 sold me this vehicle on [XXX] stating 98,854 miles as ACTUAL MILEAGE on contract and FL Form 82042. Florida title record shows 170,520 miles on 07/27/2019 and current brand NOT ACTUAL MILEAGE. Odometer rolled back 71,666 miles. This is federal odometer fraud. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA... Read more
Incident date: Apr 14, 2026
Mercedes-benz usa. llc (mbusa) is recalling certain 2014-2020 c-class, cla, gla, s-class. glc, and gle vehicles. please refer to mbusa's recall report for specific vehicle details. the front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle., Consequence A ... Read more
Incident date: May 13, 2026
Still no remedy for the engine recall. Vehicle gives me issues. Currently will not start, can not move the vehicle away from my driveway. Has bunch of electrical errors.
Incident date: May 13, 2026
Still no remedy for the engine recall. Vehicle gives me issues. Currently will not start, can not move the vehicle away from my driveway. Has bunch of electrical errors.
Incident date: Apr 18, 2026
My 2021 Jeep Cherokee Trailhawk is currently immobile due to an active safety recall involving vehicle movement/park functionality concerns, and loss of power. Prior to the recall being issued, one certified Jeep dealership inspected the vehicle regarding the concern - with no resolution. Since the recall has now been formally issued, I have attempted to contact both that dealership and the cert... Read more
Incident date: May 1, 2026
While driving home during rush hour traffic on the highway with my children in the vehicle, without warning it stopped accelerating when I passed the gas pedal and started slowing down. When I let go of the gas pedal it would speed back up. I couldn't safely merge over to the right with heavy traffic and ended up on the left shoulder. I turned the vehicle off and tried to restart it, it strugg... Read more
Incident date: May 1, 2026
While driving home during rush hour traffic on the highway with my children in the vehicle, without warning it stopped accelerating when I passed the gas pedal and started slowing down. When I let go of the gas pedal it would speed back up. I couldn't safely merge over to the right with heavy traffic and ended up on the left shoulder. I turned the vehicle off and tried to restart it, it strugg... Read more
Incident date: May 1, 2026
My 1.5L EcoBoost engine in my 2019 Ford Escape exhibits a low coolant levels, white exhaust smoke, and runs rough condition with an illuminated malfunction indicator light with only diagnostic trouble codes (DTCs) P0302 and P0316. Ford admits to having this issue as described in a Customer Satisfaction Program 21N12 but is not agreeing to service my vehicle as they state it does not have this iss... Read more
Incident date: May 17, 2026
While operating my Kia vehicle, the vehicle experienced a sudden loss of braking capability and loss of acceleration/power while traveling downhill. Multiple warning lights reportedly illuminated during the event, including the battery light, oil light, and check engine light. The incident created a serious safety concern due to inability to properly control vehicle speed and operation. The vehic... Read more
Incident date: May 15, 2026
The vacuum pump for the brake system failed catastrophically while driving causing damage to the brake booster and lodging metal debree into the engine components. This happened at less than 100k miles on a 2020 gmc terrain.
Incident date: May 15, 2026
Multiple mechanics have told me it’s spark plugs and piston ring and issues. I constantly get my oils changed when I’m at 10% and never let it run out of gas. Constantly babied this thing. It only has 145k miles on it. Had 111k when I bought it in 2022! I barely put miles on this and the fuel consumption and engine are now causing issues. Even been told possible catalytic converter issues.... Read more
Incident date: May 15, 2026
Multiple mechanics have told me it’s spark plugs and piston ring and issues. I constantly get my oils changed when I’m at 10% and never let it run out of gas. Constantly babied this thing. It only has 145k miles on it. Had 111k when I bought it in 2022! I barely put miles on this and the fuel consumption and engine are now causing issues. Even been told possible catalytic converter issues.... Read more
Incident date: Mar 1, 2024
While driving, car engine stutters and stops. The infotainment system went black while driving. The system is hard to steer often while turning. The trunk would not open when touching button for it to open. Took out the key fob and it also would not respond. Used the door release from dash and still would not open. Cancel the control unit then tried again and key fob worked that time. I went to de... Read more