Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Jul 21, 2019
ON 7/21/2019, MY 2014 VOLVO S60 (WITH 58,582 MILES) WOULD NOT START. THERE WERE NO ERROR LIGHTS, AND I HAD MY VEHICLE FULLY SERVICED IN APRIL 2019. I HAD ALSO DRIVEN MY CAR THE DAY BEFORE, AND THERE WERE NO ISSUES. I CALLED MY ROADSIDE SERVICE COMPANY AND HAD MY BATTERY CHECKED, BUT THE BATTERY WAS NOT THE ISSUE. I HAD TO TOW MY CAR TO A REPAIR SHOP. THE FIRST REPAIR SHOP STATED THAT THE 'SE... Read more
Incident date: Dec 19, 2019
ON THURSDAY - DECEMBER 19, 2019 I STOPPED AT AN INTERSECTION FOR A TRAFFIC LIGHT. MY VEHICLE HAS AN AUTO STOP/START FEATURE, SO IT WENT INTO STANDBY MODE. WHEN THE LIGHT TURNED GREEN - I PUSHED DOWN ON THE ACCELERATOR AND NOTHING HAPPENED. I LOOKED DOWN AT THE DASHBOARD AND THE CAR HAD SHUT ITSELF COMPLETELY OFF. IN ORDER TO GET MOVING - I HAD TO PUT THE GEARSHIFT INTO PARK, RESTART THE CAR AN... Read more
Incident date: Dec 2, 2019
I OWN A 2013 XC 60. IT HAS ADHESIVE FAILURE ON THE WINDSHIELD. IT HAS BEEN THIS WAY FOR OVER TWO YEARS. EVERYWHERE I TAKE MY VEHICLE THEY TELL ME THAT IT IS PROBABLY THE SUNROOF LEAKING. (SAFELIGHT WHO VOLVO SAID I SHOULD USE) WE HAVE CHECKED ALL THE SUNROOF DRAINS AND IT IS NOT THE SUNROOF IT IS 100% MANUFACTURE DEFECT. I WAS TOLD BY ONE VOLVO DEALERSHIP THAT THEY WOULD CONSIDER PULLING IT OUT F... Read more
Incident date: Dec 18, 2019
AFTER DRIVING AND I HAD PARK MY CAR DOORS WOULD NOT OPEN. I HIT THE UNLOCK BUTTON BUT I COULD NOT OPEN DOORS. I ROLLED DOWN THE WINDOW AND TRIED TO OPEN FROM THE OUTSIDE BUT DOORS WOULD NOT OPEN. I CONTINUE TO HIT THE UNLOCK BUTTON BUT WOULDN'T OPEN. I CLIMB OUT THE WINDOW AND TRIED TO OPEN FROM THE OUTSIDE STILL WOULD NOT OPEN. SO I CLIMB BACK INSIDE THROUGH THE WINDOW AND DROVE CAR HOME. WHEN I ... Read more
Incident date: Oct 18, 2019
MY WINDSHIELD IS LEAKING FROM TWO AREAS ON THE TOP ON THE DRIVER'S SIDE. THERE ARE NO OBVIOUS CRACKS OR SCRATCHES WHICH LEADS ME TO BELIEVE THAT THE SEAL IS DEFECTIVE. AS THIS IS PART OF THE VEHICLE'S STRUCTURAL INTEGRITY AND WITHOUT A CRACK, THIS IS A MANUFACTURER'S DEFECT AND MANY OTHERS HAVE COMPLAINED ABOUT THIS AS WELL.
Incident date: Dec 14, 2019
OVER A PERIOD OF THE LAST 45 DAYS ON TWO SEPARATE OCCASIONS,IN RAIN, AT HIGHWAY SPEED OF 55MPH+, THE OVERALL PERFORMANCE OF THE DRIVER INPUTS FAILED TO FUNCTION. WHEN DRIVING, TURNING THE WHEEL TO LEFT/RIGHT TO CHANGE LANES OR PULL TO THE SLOW LANE; MADE THE CAR FEEL AS IT WANTED TO SPIN OUT UNCONTROLLABLY.TO MOVE THE STEERING WHEEL LEFT, THE CAR WANTED TO GO RIGHT. WHEN GOING STRAIGHT THERE WAS A... Read more
Incident date: Dec 14, 2019
OVER A PERIOD OF THE LAST 45 DAYS ON TWO SEPARATE OCCASIONS,IN RAIN, AT HIGHWAY SPEED OF 55MPH+, THE OVERALL PERFORMANCE OF THE DRIVER INPUTS FAILED TO FUNCTION. WHEN DRIVING, TURNING THE WHEEL TO LEFT/RIGHT TO CHANGE LANES OR PULL TO THE SLOW LANE; MADE THE CAR FEEL AS IT WANTED TO SPIN OUT UNCONTROLLABLY.TO MOVE THE STEERING WHEEL LEFT, THE CAR WANTED TO GO RIGHT. WHEN GOING STRAIGHT THERE WAS A... Read more
Incident date: Dec 14, 2019
OVER A PERIOD OF THE LAST 45 DAYS ON TWO SEPARATE OCCASIONS,IN RAIN, AT HIGHWAY SPEED OF 55MPH+, THE OVERALL PERFORMANCE OF THE DRIVER INPUTS FAILED TO FUNCTION. WHEN DRIVING, TURNING THE WHEEL TO LEFT/RIGHT TO CHANGE LANES OR PULL TO THE SLOW LANE; MADE THE CAR FEEL AS IT WANTED TO SPIN OUT UNCONTROLLABLY.TO MOVE THE STEERING WHEEL LEFT, THE CAR WANTED TO GO RIGHT. WHEN GOING STRAIGHT THERE WAS A... Read more
Incident date: Sep 1, 2019
DURING RAIN, THE DRIVER'S SIDE OF THE WINDSHIELD LEAKS. WITH RESEARCH OF THE ISSUE, MANY PEOPLE HAVE COMPLAINED. THE PROBLEM IS PRESENT DUE TO A PRIMER ON THE GLASS THAT IS FAILING. THIS BLACK PRIMER IS APPLIED IN A THIN LAYER TO THE WINDSHIELD. THE ADHESIVE BEING USED BY VOLVO, REQUIRES THIS PRIMER PROMOTE A PROPER BOND BETWEEN THE GLASS AND THE ADHESIVE (POLYURETHANE). HOWEVER, THIS PRIMER IS SE... Read more
Incident date: Dec 9, 2019
A MONTH AGO PURCHASED A 2013 VOLVO XC60 FROM A USED CAR DEALERSHIP. ON 12/9/19 THE AIRBAG ICON APPEARED WHICH SAID," SRS AIRBAG SERVICE URGENT." SINCE I LIVE IN NEW YORK AND BOUGHT THIS VEHICLE OUT OF STATE IN ( VIRGINIA) , I CALLED A VOLVO DEALERSHIP NEAR ME ABOUT THE PROBLEM. THEY CONFIRMED THAT THE PREVIOUS OWNER THAT PURCHASED THE VEHICLE HAD ANSWERED THE RECALL AND IT WAS THAN FIXED IN 2015.... Read more
Incident date: Nov 12, 2019
THE TRUNK WOULD NOT OPEN WITH THE KEY FOB. ANOTHER TIME, THE CAR DRIVER DOOR WOULD NOT LOCK. WHEN THE DRIVER DOOR WAS OPENED, THE CAR ALARM WOULD GO OFF. THE DEALER REPLACED THE LOCKING MECHANISM.
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2017 VOLVO XC60. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO TURN. THE VEHICLE WAS TAKEN TO SMOLISH VOLVO (20360 GRANDVIEW DRIVE BEND, OREGON 97701, (541)-639-3005) TO BE DIAGNOSED. THE DEALER REPLACED THE STEERING WHEEL COMPUTER SENSOR, THE STEERING WHEEL RACK, AND THE STEERING WHEEL FLUID RESERVOIR; HOWEVER, THE REPAIRS DID NOT CORRECT THE FAILURE. THE MANUFACTURE... Read more
Incident date: Oct 16, 2019
LEAK IN RADIATOR HOSE CAUSED CAR TO LOOSE ENOUGH WATER IN RADIATOR TO CAUSE ALARM
Incident date: Dec 5, 2019
WITHOUT PRECEDING EVENT, THE ELECTRICAL SYSTEMS MONITORING THE CAR-CHECK ENGINE LIGHTS, GAS GAUGE, VEHICLE RANGE, TIRE PRESSURE ETC HAVE CEASED TO FUNCTION. THE CAR WAS STATIONARY AT THE TIME THIS OCCURRED.
Incident date: Dec 4, 2019
WINDSHIELD LEAKING. WATER ON CAR FLOOR. CAR WAS PARKED. WINDSHIELD LOOSE AT TOP. CAR WAS STATIONARY.
Incident date: Jun 15, 2017
WHILE I'M MOTION THE SRS AIRBAG LIGHT CAME ON TRANSMISSION URGENT LIGHT CAME ON AND ABS LIGHT THE BATTERY KEEPS BUBBLING LIKE ITS GONE BLOW UP IN MY TRUNK I HAVE TO JUMP IT OFF EVERY MORNING I PAID ALOT FOR THIS SUV CAN YOU PLEASE HELP ME KEEP MY ONLY CAR IN WORKING ORDER I HAVE HAD ALL MAINTAINS DONE IN PAST NOW THE COOLANT SYSTEM IS LEAKING WHAT IS GOING ON WITH THIS VOLVO XC90 T6 AWD [XXX] INF... Read more
Incident date: Jun 15, 2017
WHILE I'M MOTION THE SRS AIRBAG LIGHT CAME ON TRANSMISSION URGENT LIGHT CAME ON AND ABS LIGHT THE BATTERY KEEPS BUBBLING LIKE ITS GONE BLOW UP IN MY TRUNK I HAVE TO JUMP IT OFF EVERY MORNING I PAID ALOT FOR THIS SUV CAN YOU PLEASE HELP ME KEEP MY ONLY CAR IN WORKING ORDER I HAVE HAD ALL MAINTAINS DONE IN PAST NOW THE COOLANT SYSTEM IS LEAKING WHAT IS GOING ON WITH THIS VOLVO XC90 T6 AWD [XXX] INF... Read more
Incident date: Jun 15, 2017
WHILE I'M MOTION THE SRS AIRBAG LIGHT CAME ON TRANSMISSION URGENT LIGHT CAME ON AND ABS LIGHT THE BATTERY KEEPS BUBBLING LIKE ITS GONE BLOW UP IN MY TRUNK I HAVE TO JUMP IT OFF EVERY MORNING I PAID ALOT FOR THIS SUV CAN YOU PLEASE HELP ME KEEP MY ONLY CAR IN WORKING ORDER I HAVE HAD ALL MAINTAINS DONE IN PAST NOW THE COOLANT SYSTEM IS LEAKING WHAT IS GOING ON WITH THIS VOLVO XC90 T6 AWD [XXX] INF... Read more
Incident date: Nov 24, 2019
I HAD BEEN EXPERIENCING LOUDER THAN WHAT SHOULD BE NORMAL NOISE WHILE DRIVING MY VEHICLE. SEVERAL DAYS LATER THE VEHICLE STARTED TO VIBRATE WHILE IN MOTION DRIVING THROUGH CITY STREETS. THEN ON NOVEMBER 24TH WHILE DRIVING ALONG THE NJ TURNPIKE THE VEHICLE BEGAN TO VIBRATE AND BOUNCE SO SEVERELY THAT I HAD TO PULL OVER BECAUSE I THOUGHT A TIRE WAS GOING TO BLOW OUT. THE VIBRATION WAS SO INTENSE WHI... Read more
Incident date: Nov 24, 2019
I HAD BEEN EXPERIENCING LOUDER THAN WHAT SHOULD BE NORMAL NOISE WHILE DRIVING MY VEHICLE. SEVERAL DAYS LATER THE VEHICLE STARTED TO VIBRATE WHILE IN MOTION DRIVING THROUGH CITY STREETS. THEN ON NOVEMBER 24TH WHILE DRIVING ALONG THE NJ TURNPIKE THE VEHICLE BEGAN TO VIBRATE AND BOUNCE SO SEVERELY THAT I HAD TO PULL OVER BECAUSE I THOUGHT A TIRE WAS GOING TO BLOW OUT. THE VIBRATION WAS SO INTENSE WHI... Read more
Incident date: Sep 16, 2019
AFTER JUST 23K MILES, THE BRAKE PADS, ROTORS, AND TIRES ALL SHOW OVERWEAR AND WILL REGULARLY NEED REPLACEMENT ABOUT EVERY 20-30K MILES. I HAVE BEEN ADVISED THAT THIS IS IN PART DUE TO DESIGN OF THE CHASSIS AND, IF USED REGULARLY, THE ADAPTIVE CRUISE CONTROL. VOLVO DEALERSHIP SAYS IT IS A REGULAR COMPLAINT THEY SEE WITH THE 2017 AND NEWER MODELS. TIRE COMPANY (PIRELLI) SAYS IT IS NOT THE TIRES.
Incident date: Sep 16, 2019
AFTER JUST 23K MILES, THE BRAKE PADS, ROTORS, AND TIRES ALL SHOW OVERWEAR AND WILL REGULARLY NEED REPLACEMENT ABOUT EVERY 20-30K MILES. I HAVE BEEN ADVISED THAT THIS IS IN PART DUE TO DESIGN OF THE CHASSIS AND, IF USED REGULARLY, THE ADAPTIVE CRUISE CONTROL. VOLVO DEALERSHIP SAYS IT IS A REGULAR COMPLAINT THEY SEE WITH THE 2017 AND NEWER MODELS. TIRE COMPANY (PIRELLI) SAYS IT IS NOT THE TIRES.
Incident date: Nov 22, 2019
MY OTHER ISSUE WITH THIS TRUCK IS. THE EMISSIONS SYSTEM IS NOT SAFE TO OPERATE. IF THE TRUCK'S COMPUTER CANNOT DETECT IF THERE IS A PLUGGED DPF/DOC FILTER ON THE EXHAUST SYSTEM THE DRIVER CANNOT MANUALLY ACTUATE A REGEN CYCLE. THE ENGINE'S EXHAUST STREAM STAYS PLUGGED AND CAN LEAD TO VERY DANGEROUS EXHAUST BLOCKAGE UNDER THE CAB OF THE VEHICLE AS WELL AS CAN PRESENT A DANGER TO THE OPERATOR. VOLVO... Read more
Incident date: Nov 26, 2019
MY VOLVO VNM TRACTOR TRUCK HAS AN OIL PRESSURE SENSOR FAULT. I WAS NEARLY REAR ENDED GOING DOWN THE HIGHWAY AT 60MPH BECAUSE THE TRUCK' COMPUTER DECIDED IT NEED TO STOP THE TRUCK IN THE MIDDLE OF THE ROAD. THE TRUCK'S COMPUTER GOES INTO "LIMP MODE". THE TRUCK SHUTS OFF FUEL AND DOES NOT ALLOW THE DRIVER TO SAFELY TRAVEL DOWN THE ROAD. ANY SENSOR FAULT SHOULD NOT TELL THE TRUCK'S COMPUTER TO RANDOM... Read more
Incident date: May 1, 2019
THE SENSUS/NAVIGATION SYSTEM IS PLAGUED WITH BUGS. FREQUENTLY MY BLUETOOTH FAILS TO CONNECT, AUDIO RANDOMLY STOPS WORKING FOR ALL SATNAV/RADIO FUNCTIONS, SOMETIMES THE SCREEN FAILS TO LOAD UP AT ALL. ALL SEEMS TO HAPPEN COMPLETELY RANDOMLY. SOME DAYS RADIO FUNCTIONS GREAT BUT SOME DAYS I CAN NOT LISTEN TO ANY AUDIO AT ALL. SOME DAYS MY PHONE CONNECTS TO BLUETOOTH WITHOUT ME EVEN TRYING TO CONNECT,... Read more
Incident date: Nov 18, 2019
CAR IS BURNING OIL. NO OIL LEAKS DETECTED VIA MECHANIC OR LOSS ON THE GROUND. HAVE TO PUT MULTIPLE QUARTS OF OIL PER MONTH. THE "CHECK OIL PRESSURE" ILLUMINATES TYPICALLY WHEN MAKING A TURN WHICH IS EXTREMELY DISCONCERTING. THIS IS A KNOWN PROBLEM FOR THIS VEHICLE, JUST GOOGLE IT. THEY ARE WELL AWARE THAT THESE CARS WERE INCORRECTLY RATED WITH THE AMOUNT OF OIL INITIALLY. VOLVO HAS DONE NOTH... Read more
Incident date: Nov 18, 2019
VOLVO XC 70. CONSUMER WRITES IN REGARDS TO DEFECTIVE ELECTRONIC REAR TAILGATE/DOOR SYSTEM. *LD *JS
Incident date: Apr 1, 2019
TL* THE CONTACT OWNS A 2001 VOLVO V70. THE CONTACT NOTICED A FUEL ODOR AROUND AND INSIDE THE VEHICLE. THE CONTACT ALSO NOTICED FUEL LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V483000 (F... Read more
Incident date: Nov 12, 2019
WINSHEILD LEAKS INSIDE WHEN IT RAINS ACROSS PASSENGER AND DRIVERS SIDE
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2017 VOLVO XC90. WHILE THE CONTACT'S WIFE WAS MAKING A LEFT TURN, THE VEHICLE STALLED AND HESITATED TO DRIVE. THE VEHICLE WAS TAKEN TO VOLVO OF MONTEREY (1711 DEL MONTE BLVD, SEASIDE, CA 93955, (831) 899-8800) WHERE THE HYBRID SYSTEM WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS CURRENTLY AT THE DEALER TO HAVE THE HYBRID SYSTEM REPAIRED. THE MANUFACTURER WAS MADE A... Read more
Incident date: Oct 31, 2019
TRANSMISION IS STRUGGLING ON 3RD OR 4TH SHIFT, I READ ON INTERNET MANY COLVOS THIS TRIM FAILING AND BEEN REBUILTED AND STILL FAILING
Incident date: Oct 31, 2019
TRANSMISION IS STRUGGLING ON 3RD OR 4TH SHIFT, I READ ON INTERNET MANY COLVOS THIS TRIM FAILING AND BEEN REBUILTED AND STILL FAILING
Incident date: Nov 5, 2019
I WAS DRIVING DOWN THE HIGHWAY AND THE BATTERY LIGHT CAME ON AND THE CAR GOT A LITTLE SLUGGISH AND THEN ALL OF A SUDDEN IT WENT BLACK I WAS DRIVING AT NIGHT SO I NOTICED IMMEDIATELY BECAUSE THE HEADLIGHTS WENT OUT EVERYTHING ON THE DASH THAT WAS ILLUMINATED LOST LIGHT AND THE CAR STALLED AND THEN SPUTTER AND STALL IT JUST WAS NO LONGER RUNNING PULLED OVER TO THE SIDE OF THE ROAD PUT IT IN PARK TUR... Read more
Incident date: Oct 27, 2019
VEHICLE SHUT DOWN AND SHOWED 'SAFETY MODE SEE OWNERS MANUAL' AFTER SUSTAINING MINOR FRONT END DAMAGE IN A COLLISION WITH A DEER. UNABLE TO MOVE VEHICLE TO A SAFE STOPPING LOCATION ON A RURAL INTERSTATE FOR APPROXIMATELY 2 MINUTES UNTIL 'SAFETY MODE' EVENTUALLY RESET AND ALLOWED LIMP-HOME POWER. THIS FEATURE IS QUITE UNSAFE AND PLACED MY FAMILY AND I AT SIGNIFICANT RISK.
Crash
Incident date: Oct 27, 2019
VEHICLE SHUT DOWN AND SHOWED 'SAFETY MODE SEE OWNERS MANUAL' AFTER SUSTAINING MINOR FRONT END DAMAGE IN A COLLISION WITH A DEER. UNABLE TO MOVE VEHICLE TO A SAFE STOPPING LOCATION ON A RURAL INTERSTATE FOR APPROXIMATELY 2 MINUTES UNTIL 'SAFETY MODE' EVENTUALLY RESET AND ALLOWED LIMP-HOME POWER. THIS FEATURE IS QUITE UNSAFE AND PLACED MY FAMILY AND I AT SIGNIFICANT RISK.
Crash
Incident date: Oct 27, 2019
VEHICLE SHUT DOWN AND SHOWED 'SAFETY MODE SEE OWNERS MANUAL' AFTER SUSTAINING MINOR FRONT END DAMAGE IN A COLLISION WITH A DEER. UNABLE TO MOVE VEHICLE TO A SAFE STOPPING LOCATION ON A RURAL INTERSTATE FOR APPROXIMATELY 2 MINUTES UNTIL 'SAFETY MODE' EVENTUALLY RESET AND ALLOWED LIMP-HOME POWER. THIS FEATURE IS QUITE UNSAFE AND PLACED MY FAMILY AND I AT SIGNIFICANT RISK.
Crash
Incident date: May 3, 2019
THE ISSUE FIRST STARTED ON MA 3RD, 2019. I WAS DRIVING DOWN THE HIGHWAY ON MY WAY TO THE BEACH. THE ROAD WAS A LITTLE BUMPY AND THEN ALL OF THE SUDDEN MY CAR LOST ALL POWER AND SHUT ITSELF OFF. IT THROUGH 3 CODES, 1. IMMOBILIZER, 2. ENGINE CONTROL MODULE AND 3. CLIMATE CONTROL MODULE. I WAS ABLE TO HAVE IT TOWED HOME. MY HUSBAND DECIDED TO RESEARCH WHAT COULD CAUSE THESE ISSUES. HE LOCATED A YOUTU... Read more
Incident date: May 3, 2019
THE ISSUE FIRST STARTED ON MA 3RD, 2019. I WAS DRIVING DOWN THE HIGHWAY ON MY WAY TO THE BEACH. THE ROAD WAS A LITTLE BUMPY AND THEN ALL OF THE SUDDEN MY CAR LOST ALL POWER AND SHUT ITSELF OFF. IT THROUGH 3 CODES, 1. IMMOBILIZER, 2. ENGINE CONTROL MODULE AND 3. CLIMATE CONTROL MODULE. I WAS ABLE TO HAVE IT TOWED HOME. MY HUSBAND DECIDED TO RESEARCH WHAT COULD CAUSE THESE ISSUES. HE LOCATED A YOUTU... Read more
Incident date: May 3, 2019
THE ISSUE FIRST STARTED ON MA 3RD, 2019. I WAS DRIVING DOWN THE HIGHWAY ON MY WAY TO THE BEACH. THE ROAD WAS A LITTLE BUMPY AND THEN ALL OF THE SUDDEN MY CAR LOST ALL POWER AND SHUT ITSELF OFF. IT THROUGH 3 CODES, 1. IMMOBILIZER, 2. ENGINE CONTROL MODULE AND 3. CLIMATE CONTROL MODULE. I WAS ABLE TO HAVE IT TOWED HOME. MY HUSBAND DECIDED TO RESEARCH WHAT COULD CAUSE THESE ISSUES. HE LOCATED A YOUTU... Read more
Incident date: Oct 23, 2019
THE CAR WAS JUST PURCHASED AT 127K MILES. THE CARFAX SHOWS 0 ACCIDENTS YET THE BALL BEARINGS IS NOW IN ITS 2ND REPLACEMENT. WHEN I TEST DROVE IT MCGRATH VOLVO STATED THAT THERE HAD BEEN A SAFETY CHECK, BUT THE NOISE WAS NOTICABLE BUT THE SALESMAN PULLED IT OFF AS WEAR AND TEAR. 2 DAYS INTO OWNERSHIP SUSPENSION, BEARINGS (FRONT) NEED REPLACEMENT FOR SAFETY.
Incident date: Oct 19, 2019
THE CAR SUFFERS FROM HIGH ENGINE CONSUMPTION, ENGINE OIL RUNS OUT PRIOR TO OIL CHANGE INTERVALS WITH NO EVIDENCE OF OIL LEAKS OR OIL BURNING). THIS CAN CAUSE CATASTROPHIC ENGINE FAILURE WHILE DRIVING. THE HIGH OIL CONSUMPTION HAS BEEN DOCUMENTED BY THE DEALER AND SHARED WITH THE MANUFACTURER. VOLVO HAS EVEN ISSUED A TECHNICAL JOURNAL THAT ATTRIBUTES THE CAUSE TO FAULTY PISTON O-RINGS. MANUFACT... Read more
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2019 VOLVO XC40. THE CONTACT STATED THAT THE FORWARD COLLISION AVOIDANCE FEATURE FAILED TO OPERATE PROPERLY. WHILE SLOWING THE VEHICLE DOWN TO 20 MPH, THE VEHICLE WOULD BEGIN ACCELERATING INDEPENDENTLY. ALL THE WARNING INDICATORS STARTED TO ILLUMINATE, A BEEPING NOISE OCCURRED, AND THE STEERING WHEEL WOULD REDIRECT INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONT... Read more
Incident date: Oct 19, 2019
WHEN THE VEHICLE COLLISION AVOIDANCE SYSTEM IS ACTIVATED, THE SEATBELT TENSIONS BECOME SO TIGHT HE CAN CAUSE INJURY.
2 injured
Incident date: Oct 19, 2019
WINDSHIELD OF VEHICLE CRACKED WHILE PARKED IN GARAGE OVERNIGHT. NO IMPACT DAMAGE. CRACK IS A STRESS FRACTURE IN FRONT OF THE CAMERA / REAR VIEW MIRROR ASSEMBLY.
Incident date: Aug 23, 2019
I BOUGHT A 2013 VOLVO C70 IN JULY OF 2018 AND BY AUGUST OF 2019 I WAS REPLACING THE ENGINE. I TAKE OWNERSHIP FOR MY OVERSIGHT IN NOT KNOWING TO CHECK THE COOLANT TANK REGULARLY AS THIS IS MY FIRST CAR. IT SEEMS LIKE NEGLIGENCE TAKING INTO ACCOUNT THAT MY VOLVO CAN TELL ME THE AMOUNT OF GAS IT HAS, THE MILES IT CAN TRAVEL ON THE AMOUNT OF GAS I HAVE, AND INDICATES I AM LOW ON GAS AFTER THE GAUGE HA... Read more
Incident date: Aug 30, 2019
A FEW YEARS AGO I RECEIVED A EXTENDED WARRANTY FOR A FUEL PUMP RECALL. MY FUEL PUMP IS NOW LEAKING GAS AND FILLING THE CAR WITH GAS FUMES. WHEN I CALLED THE VOLVO DEALER I WAS TOLD THAT THE EXTENDED WARRANTY WAS NO LONGER VALID AND IT WOULD COST $1,000.00 TO HAVE IT FIXED. I CALLED THE VEHICLE SAFETY HOTLINE AND WAS TOLD THAT MY VIN NUMBER WASN'T INCLUDED IN THE RECALL AND I WOULD NEED TO FILE... Read more
Incident date: Sep 8, 2019
TL* THE CONTACT OWNS A 2018 VOLVO XC60. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTOPILOT AND LANE KEEP SYSTEM. THE SYSTEM REQUIRED THE DRIVER TO OCCASIONALLY TOUCH THE STEERING WHEEL OR IT WOULD PROVIDE TWO WARNINGS. UPON THE SECOND WARNING, THE SYSTEM WOULD SHUT OFF, CAUSING THE DRIVER TO VEER OFF THE ROAD OR INTO ONCOMING TRAFFIC. THE CONTACT TESTED THE SYSTEM AND CONFIRMED THA... Read more
Incident date: Oct 3, 2019
FOLLOW UP TO 09/16/2019 COMPLAINT ID NUMBER 11255771. THE ENGINE NOISE WAS DIAGNOSED AS SIGNIFICANT INTAKE CAM SHAFT BEARING(S) WEAR. THIS WAS NOT A LUBRICATION ISSUE PER THE DEALER, SO APPARENTLY A MANUFACTURING ERROR. THIS CAUSED METAL CONTAMINATION THROUGHOUT THE ENGINE IN THE OIL. PER THE DEALER, 2 OTHER XC90'S HAD THIS SAME PROBLEM IN THE US. THROUGH THE VIP EXTENDED WARRANTY, A NEW LONG BLOC... Read more
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2004 VOLVO S40 EQUIPPED WITH COOPER ZEON RS3-A TIRES, SIZE: 205/55/16R (NA). THE CONTACT HEARD A LOUD HUMMING NOISE COMING FROM THE TIRES. THE INSIDE OF THE TREAD HAD A LINE AND THE CONTACT NOTICED DAMAGE OR AN OPENING. AN INDEPENDENT MECHANIC CONFIRMED THAT THE TIRES WERE SEPARATING AT THE TREAD LINE. AN UNKNOWN TIRE DEALER STATED THAT THE TIRES WERE NOT UNDER WARRANTY AFTE... Read more