Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Dec 2, 2020
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE S... Read more
Incident date: Dec 2, 2020
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE S... Read more
Incident date: Dec 2, 2020
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE S... Read more
Incident date: Jan 22, 2021
THE CAR WAS DRIVING ABOUT 35 MPH WHEN THIS HAPPEN. ENGINE STARTED TO HAVE MULTIPLE MISS FIRE. TOOK IT TO A PROFESSIONAL SHOP AND CYLINDER 1, 2 AND 3 HAVE A WET SPARK PLUG. THEY DID MORE TESTING AND FOUND THAT THE CYLINDER OIL RING HAS FAILED. CAR ONLY HAS 81K MILES AND NEEDS A NEW ENGINE OR ENGINE REBUILD THIS IS BELOVED TO BE TO THE TYPE OF THE OIL RING THEY USED ON THIS CARS.
Incident date: Aug 29, 2020
I HAVE RECEIVED TWO RECALL NOTICES FOR DEFECTIVE DRIVER AND FRONT PASSENGER SEAT BELT FASTENERS (NHTSA RECALL 20V-378). THE NOTICES ARE DATED 29 AUG 2020 AND 9 DEC 2020. I HAVE CALLED THE LOCAL VOLVO DEALER REPEATEDLY TO SCHEDULE FOR COMPLETION OF THIS RECALL. EACH TIME THEY SAY THEY DO NOT HAVE THE PARTS AND APOLOGIZE. IN THE MEANWHILE, THE RISK OF THE SEAT BELT FAILING PERSISTS. MORE THAN S... Read more
Incident date: Feb 25, 2021
EXCESSIVE RUST IS FORMING ON MY FRONT SUBFRAME AND IN SOME PLACES HAS RUSTED COMPLETELY THROUGH. I HAVE A SILVER DOLLAR SIZED HOLE THROUGH IT AND IT WILL NEED TO BE REPLACED. THIS IS A KNOWN PROBLEM WITH THE 2007-2010 VOLVO S80 V8 WHICH VOLVO REFUSES TO RECALL AND WILL BE AN EXTREMELY COSTLY REPAIR. IT ALSO MAKES THE CAR UNSAFE TO DRIVE AND I COULD ALSO NOT PASS INSPECTION IN PA FOR THIS KIND OF D... Read more
Incident date: Feb 10, 2021
WATER LEAKAGE INSIDE OF FRONT DRIVER SIDE WINDSHIELD DURING LIGHT RAINFALL. CAR WAS STATIONARY. LEAKAGE IS CONTINUOUS EACH TIME IT RAINS. VOLVO XC60 2013 3.2 ENGINE
Incident date: Dec 7, 2020
RECALL NOTICE SENT AND RECEIVED BY MYSELF. AN APPOINTMENT WAS MADE FOR CORRECTIVE ACTION BY THE DEALER. WHEN CAR BROUGHT FOR SERVICE ON SCHEDULED DATE, WAS TOLD THAT THE CORRECTIVE PART WAS NO LONGER AVAILABLE, AND THERE WAS NO TIME FRAME FOR STOCK REPLACEMENT TO CORRECT THE THE RECALL ISSUE BY VOLVO. UNKNOWN WHEN THIS WOULD TAKE PLACE. NO CORRECTIVE ACTION RECEIVED BY THE DEALER OR VOLVO.
Incident date: Jan 3, 2021
AIR BAG THROW SHARDS OF METAL BUT VOLVO SAY I SHOULDN'T DRIVE IT BUT WON'T GIVE LOANER CAR, THEY WON'T HELP US AT ALL WITH THE SITUATION
Incident date: Jan 1, 2021
MY CAR WAS EXCESSIVELY BURNING OIL. IT REQUIRED MULTIPLE OIL CHANGES AND I WASN'T NOTIFIED OF THE LOW OIL UNTIL THE OIL WAS NEARLY EMPTY. VOLVO PERFORMED TESTS TO CONFIRM I HAD AN OIL CONSUMPTION ISSUE THAT COST OVER $500. THE INITIAL REPAIR WAS TO REPLACE THE PISTON RINGS. NOW THEY'VE TOLD ME THE PISTONS ARE SCORED FROM THE LACK OF OIL/CONSUMPTION AND I REQUIRE A NEW ENGINE. THE LACK OF NOTIFICAT... Read more
Incident date: Jan 25, 2021
INSIDE AND OUTSIDE HANDLE CEASE TO WORK EFFECTIVELY RESULTING IN DOOR NOT OPENING. HAS HAPPENED A HANDFUL OF TIMES WITH REPAIR REQUIRED. OCCUPANTS ARE NOT ABLE TO EXIT THE VEHICLE.
Incident date: Feb 13, 2021
WINDSHIELD LEAKS SEVERELY WHEN IT GETS WET. THE LEAK IS FROM THE TOP OF THE WINDSHIELD AND DRIPS ON TO THE DRIVER, STEERING COLUMN, DASHBOARD AND RUNS DOWN THE INSIDE OF THE WINDOW. IT LEAKS IN RAINSTORMS, SNOWSTORMS, WHILE SITTING IN A PARKING LOT GETTING RAINED ON AND ESPECIALLY IN CAR WASHES. THIS IS A SAFETY HAZARD, HAVING TO TAKE HANDS OFF OF THE WHEEL TO WIPE THE INSIDE OF A WINDSHIELD DURIN... Read more
Incident date: Feb 20, 2021
I HAVE HAD AN UNRESOLVED ISSUE WITH A PERSISTENT VIBRATION THROUGHOUT THE VEHICLE WHILE AT 50MPH OR HIGHER. THIS SEEMS TO BE A UNIVERSAL ISSUE WITH VOLVOS POST 2017 ACROSS MODELS. I HAVE ATTACHED A COPY OF MY EMAILS AND NON-RESPONSES FROM VOLVO DEALER REPS WHO HAVE CLAIMED IT IS NORMAL BEHAVIOR. I TOOK THE VEHICLE TO ANOTHER DEALER WITH WHOM I TEST DROVE THE CAR AFTER THEIR FAILURE TO IDENTIFY THE... Read more
Incident date: Jan 4, 2021
THE FUEL PUMP UNDER THE BACK SEAT IS CRACKED AND LEAKING FUEL. THIS IS REFERENCED IN NHTSA RECALL NUMBER 09V483000. O'STEEN VOLVO IN JACKSONVILLE REFUSES TO ACKNOWLEDGE THERE WAS EVER A PROBLEM WITH THIS. IT IS ALL OVER THE INTERNET.THE VEHICLE IS NOT DRIVEABLE AS IS. THE CAR IS SOAKED WITH GASOLINE. APPARENTLY THE FUEL PUMP HOUSING DRIES OUT FROM HEAT AND CRACKS. WE NEED SOME HELP HERE. IT WOULD... Read more
Incident date: Feb 4, 2021
MY CAR STARTED MAKING THIS KNOCKING NOISE. I CHECKED THE OIL AND IT WAS COMPLETELY GONE. THE OIL LIGHT NEVER CAME ON. NOW I'M TOLD THE ENGINE IS GONE. WHEN I LOOKED UP MY MODEL AND YEAR IN COMPLAINTS IT WAS REPORTED THIS WAS A PROBLEM BUT A RECALL HAS NOT BEEN ISSUED.
Incident date: Jan 22, 2021
DRIVER SEAT BELTS HAS FAULTY HOOKS. SEAT BELT POPPED OPEN WHILE DRIVING AND COMING TO QUICK BRAKE TO AVOID BEING HIT BY ANOTHER CAR. THE SUDDEN STOP CAUSED MY SEAT TO SHIFT POSITION. I TRIED TO MOVE SEAT BACK INTO POSITION IT DID MOVE. THE SEAT WAS PERMANENTLY LOCKED IN THE POSITION WHICH RENDERED ME KNEES CRAMPED ON STEERING WHEEL. I BUCKLED MY SEAT BELT BACK AND SLIPPED OUT AGAIN. THE DRIVERS SE... Read more
Incident date: Feb 1, 2021
MY 2020 S60 T5 R-DESIGN HAD 3 BROKEN SENSORS, A SAFETY RECALL, MALFUNCTIONING BRAKES WHICH CAUSED THE CAR TO VEER, AND MOST RECENTLY A LEAKING A/C HOSE. ALL PROBLEMS FROM THE FACTORY (OUT OF THIN AIR) WITHIN THE FIRST 12 MONTHS OF MY LEASE. AFTER NUMEROUS COMPLAINTS TO VOLVO CAR USA, I WAS OFFERED A GENERIC AND DISMISSIVE ANSWER THAT VOLVO 'IS NOT IN THE POSITION' TO OFFER A TRADE ASSIST OR ANY H... Read more
Incident date: Feb 1, 2021
MY 2020 S60 T5 R-DESIGN HAD 3 BROKEN SENSORS, A SAFETY RECALL, MALFUNCTIONING BRAKES WHICH CAUSED THE CAR TO VEER, AND MOST RECENTLY A LEAKING A/C HOSE. ALL PROBLEMS FROM THE FACTORY (OUT OF THIN AIR) WITHIN THE FIRST 12 MONTHS OF MY LEASE. AFTER NUMEROUS COMPLAINTS TO VOLVO CAR USA, I WAS OFFERED A GENERIC AND DISMISSIVE ANSWER THAT VOLVO 'IS NOT IN THE POSITION' TO OFFER A TRADE ASSIST OR ANY H... Read more
Incident date: Feb 1, 2021
MY 2020 S60 T5 R-DESIGN HAD 3 BROKEN SENSORS, A SAFETY RECALL, MALFUNCTIONING BRAKES WHICH CAUSED THE CAR TO VEER, AND MOST RECENTLY A LEAKING A/C HOSE. ALL PROBLEMS FROM THE FACTORY (OUT OF THIN AIR) WITHIN THE FIRST 12 MONTHS OF MY LEASE. AFTER NUMEROUS COMPLAINTS TO VOLVO CAR USA, I WAS OFFERED A GENERIC AND DISMISSIVE ANSWER THAT VOLVO 'IS NOT IN THE POSITION' TO OFFER A TRADE ASSIST OR ANY H... Read more
Incident date: Jan 29, 2021
TRANSFER CASE KEEPS LOCKING UP AND MESSING UP. IN PAST YEAR PAID 1500 TWO TIMES TO REPLACE TRANSFER CASE AND IS NOW IN SHOP AGAIN FOR SAME REASON. TRANSFER CASE LOCKING UP. FEB 2020, JULY 2020, AND NOW JANUARY 2021 FEB GOING SPEED OF 35-40, JULY ON HIGHWAY SPEED OF 70 IN MIDDLE OF FREEWAY, AND JAN SPEED OF 35
Incident date: Jan 29, 2021
I RECEIVED A SAFETY RECALL NOTICE IN AUGUST 2020 (FOR A RECALL ISSUED IN JUNE 2020) AND I CONTACTED MY VOLVO DEALER (DON BEYER DULLES, VA), WHO SAID THAT THE PARTS WERE NOT AVAILABLE. I RECEIVED A SECOND SAFETY RECALL NOTICE IN DECEMBER AND I CONTACTED MY VOLVO DEALER, WHO SAID THAT THE PARTS WERE UNAVAILABLE AND WERE STILL NOT AVAILABLE AS OF JANUARY 28. THE SECOND RECALL NOTICE SAID TO CALL V... Read more
Incident date: Jul 27, 2020
WHEN DRIVING AND OPERATING THE VEHICLE WITH THE TOP DOOR THE DOOR BECOMES AJAR ON THE PASSENGER AND DRIVER SIDE WITH A SLIGHT BUMP IN THE ROSE.
Incident date: Sep 17, 2020
WE BELIEVED THE 2013 VOLVO S60 WAS LEAKING OIL BUT THE MECHANIC FROM LOCAL SERVICE STATION DID NOT FIND A LEAK. THE LOCAL MECHANIC CALLED BOSTON VOLVO SERVICE AND WAS INFORMED THAT THE VOLVO S60'S HAS PISTON RING PROBLEMS AND TO BRING THE VEHICLE TO BOSTON VOLVO FOR CONFIRMATION. BOSTON VOLVO CONFIRMED VEHICLE HAS THE OIL CONSUMPTION PROBLEM.
Incident date: Jan 16, 2021
EXTREMELY HIGH OIL CONSUMPTION WAS EVENTUALLY DIAGNOSED BY DEALER AS DUE TO FAULTY PISTON RINGS, WHICH WERE REPLACED AT A HIGHLY-DISCOUNTED COST ON 1/17/20 AT 100,573 MILES. WHILE DRIVING THE CAR ON 1/16/21 (MILEAGE WAS THEN ABOUT 105,000 MILES) I GOT AN ALERT THAT THERE WAS NO OIL PRESSURE AND CAR SHOULD BE STOPPED IMMEDIATELY. AFTER STOPPING, I DETERMINED THAT THE OIL LEVEL WAS IN THE NORMAL Z... Read more
Incident date: Jan 20, 2021
ELECTRIC PARKING BRAKE ENGAGING VIOLENTLY AT HIGHWAY SPEEDS AT LEAST. 3 TIMES. RESULTING IN ABRUPT STOP IN MOVEING TRAFFIC! DEALER IN NO HURRY TO REPAIR SUGGESTING BRING BACK WHEN THEY ARE ABLE! AM NOTIFYING VOLVO, DEALER , THEY WILL ASSUME ALL LIABILITY FOR INJURY OR DEATH FOR THIS DEFECT AND LACK OF CONCERN IN REPAIRING ( TOLD A SOFTWARE PROBLEM , BUT ALSO TOLD CAUSED DAMAGE TO OTHER CO... Read more
Incident date: Jan 20, 2021
ELECTRIC PARKING BRAKE ENGAGING VIOLENTLY AT HIGHWAY SPEEDS AT LEAST. 3 TIMES. RESULTING IN ABRUPT STOP IN MOVEING TRAFFIC! DEALER IN NO HURRY TO REPAIR SUGGESTING BRING BACK WHEN THEY ARE ABLE! AM NOTIFYING VOLVO, DEALER , THEY WILL ASSUME ALL LIABILITY FOR INJURY OR DEATH FOR THIS DEFECT AND LACK OF CONCERN IN REPAIRING ( TOLD A SOFTWARE PROBLEM , BUT ALSO TOLD CAUSED DAMAGE TO OTHER CO... Read more
Incident date: Sep 19, 2020
TL* THE CONTACT OWNS A 2013 VOLVO S60. THE CONTACT STATED THAT OIL WAS SEEPING INTO THE ENGINE COMPARTMENT CAUSING THE VEHICLE TO CONSUME A MINIMUM OF 2 TO 3 QUARTS OF OIL DAILY. THE CONTACT HAD TO ADD 2 TO 3 QUARTS OF OIL PER DAY. THE CONTACT HAD CONTACTED CHERRY HILL VOLVO CARS (1810 RTE 70 W, CHERRY HILL, NJ 08002, (856) 665-4050) AND THE CONTACT WAS INFORMED THAT FAILURE COULD BE RELATED TO TH... Read more
Incident date: Jan 18, 2021
THIS RELATES TO RECALL R10029 WHICH I WAS NOTIFIED OF LAST SUMMER. I RECEIVED A FOLLOW UP LETTER IN DECEMBER AND CALLED TO SCHEDULE AN APPOINTMENT TO HAVE THE RECALL ADDRESSED ON JANUARY 18. WAS TOLD PARTS WILL NOT BEEN IN UNTIL MARCH AND THAT I SHOULD CALL BACK. SEEMS LIKE POOR CONCERN FO RTHIS SAFETY DEFECT.
Incident date: Aug 13, 2020
THE CAR DISPLAYED A LOW OIL WARNING, SO I CHECKED AND THE OIL WAS A LITTLE LOW SO I ADDED A QUART. THE LIGHT DISAPPEARED. THE NEXT DAY, SAME THING HAPPENED, BUT OIL LEVEL WAS FULL. THE LIGHT AGAIN WENT OUT. LATER THAT DAY, THE LOW OIL LIGHT CAME BACK ON, SO I PULLED OVER AND HAD THE CAR TOWED TO MY HOUSE. DECIDED TO CHANGE THE OIL, AND SAW METAL SHAVING IN THE FILTER. I DISASSEMBLED THE ENGI... Read more
Incident date: Oct 6, 2020
*WITH THE BOWERS & WILKINS SOUND SYSTEM* TWICE WITHIN 1400 MILES, THERE WAS A LOUD "POP" SOUND FROM THE SPEAKERS FOLLOWED BY NO SOUND FROM ANY PORTION OF THE VEHICLE. THE POP SOUNDED LIKE A WINDOW OR THE SUNROOF SHATTERED. ALL SOUND WAS LOST: SENSUS FEEDBACK, TURN SIGNALS, PARKING SENSORS, PHONE, ETC. THE ONLY THING THAT WORKED WAS THE BASS. AFTER THE CAR WAS PARKED AND OFF, AND RE-STARTED, EVERYT... Read more
Incident date: Jan 12, 2021
2020 VOLVO S60. CONSUMER WRITES IN REGARDS TO DISSATISFACTION WITH TIRE PRESSURE MONITORING SYSTEM. *LD *JS
Incident date: Jan 11, 2021
REAR LEFT DOOR SPONTANEOUSLY UNLATCHED AND OPENED WHILE DRIVING WITH 6-YEAR-OLD DAUGHTER IN ADJACENT SEAT. DOOR WILL SUBSEQUENTLY NOT LATCH.
Incident date: Jan 11, 2021
REAR LEFT DOOR SPONTANEOUSLY UNLATCHED AND OPENED WHILE DRIVING WITH 6-YEAR-OLD DAUGHTER IN ADJACENT SEAT. DOOR WILL SUBSEQUENTLY NOT LATCH.
Incident date: Nov 25, 2020
CAR NEVER WARNED OF LOW PRESSURE OR OIL LOW. CAR STARTED TO SHIMMY AND BLOW WHITE SMOKE. IT CAN NO LONGER BE DRIVEN. PISTON HEADS BLEW DUE TO LACK OF LUBRICATION.WILL COST APPROX 7 TO 8 THOUSAND TO FIX.
Incident date: Nov 25, 2020
CAR NEVER WARNED OF LOW PRESSURE OR OIL LOW. CAR STARTED TO SHIMMY AND BLOW WHITE SMOKE. IT CAN NO LONGER BE DRIVEN. PISTON HEADS BLEW DUE TO LACK OF LUBRICATION.WILL COST APPROX 7 TO 8 THOUSAND TO FIX.
Incident date: Jan 7, 2021
MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR MY VEHICLE IN A TIMELY MANNER
Incident date: Jan 5, 2021
RECALL NOTICE ON 11/2019 TO REPLACE ALL DOORS DUE TO A SAFETY ISSUE (RECALL #: R89978: DOOR LATCHES). RECENTLY ON 12/1/2019, 12/23/2019 AND 1/5/2020 I NOTICED THAT MY REAR RIGHT DOOR SLIGHTLY OPENED WHILE CITY DRIVING IN SUBURBAN NEIGHBORHOOD (LOTS OF STOPS) AND THE DOOR SIGNAL DID NOT INDICATE. THEY DID NOT FULLY OPEN BUT THE LATCH SEEMS TO HAVE AN ISSUE. HAVE BEEN REACHING OUT TO SERVICE AND VOL... Read more
Incident date: Jan 5, 2021
RECALL NOTICE ON 11/2019 TO REPLACE ALL DOORS DUE TO A SAFETY ISSUE (RECALL #: R89978: DOOR LATCHES). RECENTLY ON 12/1/2019, 12/23/2019 AND 1/5/2020 I NOTICED THAT MY REAR RIGHT DOOR SLIGHTLY OPENED WHILE CITY DRIVING IN SUBURBAN NEIGHBORHOOD (LOTS OF STOPS) AND THE DOOR SIGNAL DID NOT INDICATE. THEY DID NOT FULLY OPEN BUT THE LATCH SEEMS TO HAVE AN ISSUE. HAVE BEEN REACHING OUT TO SERVICE AND VOL... Read more
Incident date: Jan 2, 2019
THE WINDSHIELD LEAKS WHEN IT RAINS. IT OBSTRUCTS MY VISION WHILE THE RAIN WATER RAN DOWN THE INSIDE OF THE GLASS. THIS IS A SAFETY ISSUE WHILE DRIVING.
Incident date: Aug 29, 2020
TL* THE CONTACT OWNS A 2016 VOLVO XC60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V378000 (SEAT BELTS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO GORGES VOLVO CARS (17665 BURT ST, OMAHA, NE 68118; (402) 359-1500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT... Read more
Incident date: Nov 15, 2019
SINCE PURCHASING IN MAY 2019, MY BRAKE PADS WERE REPLACED ONCE AND MY ROTORS NOW THREE TIMES. I HAVE LESS THAN 20,000MI ON MY VOLVO. THE REASON IS BECAUSE OF PULSATIONS WHEN I APPLY THE BRAKES AND IT CAN BE FELT IN THE STEERING WHEEL, AT TIMES. MY DEALER HAS BEEN STELLAR IN ADDRESSING MY CONCERNS EACH TIME I HAVE HAD TO HAVE IT SERVICED. I HAVE SEEN ON VARIOUS BLOGS AND CONSUMER SITES THAT ... Read more
Incident date: Nov 15, 2019
SINCE PURCHASING IN MAY 2019, MY BRAKE PADS WERE REPLACED ONCE AND MY ROTORS NOW THREE TIMES. I HAVE LESS THAN 20,000MI ON MY VOLVO. THE REASON IS BECAUSE OF PULSATIONS WHEN I APPLY THE BRAKES AND IT CAN BE FELT IN THE STEERING WHEEL, AT TIMES. MY DEALER HAS BEEN STELLAR IN ADDRESSING MY CONCERNS EACH TIME I HAVE HAD TO HAVE IT SERVICED. I HAVE SEEN ON VARIOUS BLOGS AND CONSUMER SITES THAT ... Read more
Incident date: Jan 1, 2021
THE SUNROOF SPONTANEOUSLY EXPLODED OUTWARD ON THE HIGHWAY, NO POSSIBILITY OF ROAD DEBRIS HITTING IT AS NO OTHER CARS WERE NEARBY, AND I WAS NOT CLOSE TO AN OVERPASS. I BELIEVE TEMPERATURE FLUCTUATION CAUSES IT, AS I WAS RECENTLY IN BELOW-FREEZING WEATHER (15*F). ON THE DAY OF THE EXPLOSION I DROVE SOUTH STARTING AT 40*F DRIVING TO 86*F.
Incident date: Nov 11, 2020
TL* THE CONTACT OWNS A 2013 VOLVO XC60. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT INITIALLY CALLED THE MANUFACTURER AND SPOKE WITH THREE DIFFERENT REPRESENTATIVES WHO REFUSED TO INFORM HIM IF THE VIN WAS UNDER RECALL. THE CONTACT THEN SPOKE TO AUTOBARN VOLVO CARS OAK PARK (1140 GARFIELD ST, OAK P... Read more
Incident date: Dec 28, 2020
VEHICLE: 2020 VOLVO XC60 - DRIVER OUTSIDE REAR VIEW MIRROR FAILS TO AUTOMATICALLY EXTEND FROM A VEHICLE LOCKED ROTATED INWARD POSITION WHEN OUTSIDE IN FREEZING WEATHER. THE MIRROR REMAINS ROTATED INWARD FACING THE INTERIOR OF THE VEHICLE. A CALL TO VOLVO USA CUSTOMER SERVICE FOR ADVICE GAVE THE RESPONSE - "WAIT TILL IT UNFREEZES". THERE DOES NOT SEEM TO BE A METHOD TO ROTATE IT MANUALLY OTHER THAT... Read more
Incident date: Dec 20, 2020
TL* THE CONTACT OWNS A 2021 VOLVO XC90. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE IN REVERSE, THE BACKUP CAMERA DISPLAY APPEARED VERY BLURRY AND DISTORTED CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 200. *LN*JB
Incident date: Jan 1, 2019
SEVERE INTERIOR WATER LEAK FROM TOP OF WINDSHIELD WHENEVER IT RAINS, DURING A CARWASH, ETC. - CREATING VISIBILITY PROBLEMS FOR THE DRIVER & A RESULTING SAFETY HAZARD SINCE THE WINDSHIELD IS NOT SUITABLY SEALED. THE VEHICLE HAS BEEN GARAGE PARKED, NEVER BEEN IN ANY TYPE OF COLLISION, AND NEVER BEEN DAMAGED IN ANY WAY. WINDSHIELD LEAKAGE IS A COMMON ISSUE WITH VOLVOS, EVEN THOUGH THE MANUFACTURER... Read more
Incident date: Dec 7, 2020
WHEN TEMPERATURES ARE BELOW 60 DEGREES I RECEIVE A "BRAKE LIGHT MALFUNCTION" NOTICE AND WHEN LOOKING AT THE BRAKE LIGHTS THE 3RD CHSML SEEMS TO BE DIMMER THEN NORMAL. ONLY HAPPENS AT LOWER TEMPERATURES. THIS HAPPENS WHEN FIRST STARTED.
Incident date: Dec 7, 2020
THERE IS A LEAK IN THE TOP LEFT CORNER OF THE WINDSHIELD. THERE ARE NOT CRACKS, BREAKS OR ABRASIONS ON THE WINDSHIELD. I HAVE LOOKED INTO THE PROBLEM AND IT SEEMS THAT ALL GLASS COMPANIES IN THE AREA ARE AWARE OF THE PROBLEM AND SAY THAT IT IS AN ORIGINAL/MANUFACTURING ISSUE. THIS IS A SAFETY CONCERN BECAUSE IF IT IS RAINING WHILE I AM DRIVING THEN THIS WOULD IMPAIR MY VISIBILITY AND CAUSE DISTRAC... Read more
Incident date: Dec 15, 2020
AS I APPROACHED A RED LIGHT I BEGAN TO SLOW DOWN AND MY CAR STARTED TO SHAKE AND THEN IT TURNED OFF I WAS UNABLE TO TURN ON MY HAZARDS TO WARN OTHER DRIVERS OR PULL OVER TO THE SIDE, AFTER A COUPLE SECONDS THE LIGHTS CAME BACK ON AND I PUT THE CAR IN P AND STARTED IT AGAIN. IT HAPPENED AGAIN LATER ON THE SAME DAY.