Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,318 complaints for VOLVO
Incident date: Jun 6, 2026
A Ford Dealer came on a mobile call the replace the Clock spring in the steering wheel. It was an recall NHTSA # 22V337 ------- Manufactures # 22S35 They replaced it and now nothing works on my steering wheel. Dealer came to pick up my truck and take it to the Dealership. Has not been repaired yet .
Incident date: Jun 30, 2026
After driving the vehicle for 5000 miles, the check engine light appeared. We brought the vehicle to dealership and were told that a cylinder was mistimed. They replaced a bank of lifters and returned the vehicle to us. A few weeks later, the check engine light reappeared and we noticed the engine was making some odd sounds. It wa brought back to the dealership and they replaced the fuel pump and... Read more
Incident date: Apr 15, 2026
My speedometer display keeps going blank in the instrument cluster. I will be driving and it would go blank, and stay blank in extented periods of time. This is a car not driven much due to this reason. The milage is still 70k. The speedometer gage goes blank and does not turn on.
Incident date: Jun 30, 2026
My vehicle was shifting erratically until a repair was made. Ford acknowledges there is a issue and will not place a recall even though they manufactured a part to fix the issue with the CDF drum in the 10R80 transmissions not seating correctly.
Incident date: Jun 30, 2026
Rear differential failure, and side seat tear on 2023 Mazda cx 50
Incident date: Jun 27, 2026
Transmission went out on me at 100,653 miles. 10 speed transmission. Would stay in gear for a long time in 1st through 3rd. Shift super hard from 5th to 7th. At times going down highway it would say it’s in first gear and I would have no throttle for 5-10 seconds until it would show it was in 10th gear again, vehicle would be in “coast” mode on the freeway. Sudden harsh shifts when not warra... Read more
Incident date: Jun 27, 2026
Break bumper disintegrated, causing the rear bites to stay on and the automatic transmission to be able to switch from Parker to drive causing the vehicle to be able to roll and possibly crash
Incident date: Jun 2, 2026
My 2023 Jeep Grand Cherokee L Limited has had an issue since I purchased it in March 2024 that has a loud booming sound that comes out of the speakers when you turn it on. It exceeds 70 dBA when it happens and causes me ear pain. My dealer has reported it numerous times and it is known to Jeep but they still have not come up with a fix. You can see this issue documented in a reddit post: [XXX]... Read more
Incident date: Jun 27, 2026
While driving, regardless of whether at neighborhood or highway speeds, my Jeep Wrangler 4xe suddenly loses drive power without warning. Electric propulsion drops in stages — to about 50%, then 25% — then the dash displays "Electric Mode Temporarily Unavailable" and the vehicle forces itself into hybrid mode. When this happens, I press the accelerator and get little or no response for several ... Read more
Incident date: Jun 19, 2026
I took my explorer in on 4-20-2026 for routine maintenance. The ford dealership perform a IPMA update. In the result the update fail and cause front, rear cameras, blind spot, lane assist, front collision, and parking sensors to fail and not work. The dealership informed they contacted ford headquarters but they have no ETA on a solution. The dearlership allowed me to leave in the vehicle that I ... Read more
Incident date: Apr 30, 2025
My daughter was driving down the highway and the brakes all of sudden wouldn’t work. She narrowly avoided a collision and got the vehicle to a stop. We had it towed to My shop for inspection and turns out the vacuum pump went out without warning and causes power brakes to fail. I have fixed it and only 5 days later the the head gasket blew. I have received quotes from multiple dealerships. All s... Read more
Incident date: Apr 30, 2025
My daughter was driving down the highway and the brakes all of sudden wouldn’t work. She narrowly avoided a collision and got the vehicle to a stop. We had it towed to My shop for inspection and turns out the vacuum pump went out without warning and causes power brakes to fail. I have fixed it and only 5 days later the the head gasket blew. I have received quotes from multiple dealerships. All s... Read more
Incident date: Apr 30, 2025
The ABS/HCU module failed. There is recall but no fix. There are no aftermarket parts available. This has been 2 years . I cannot use 4 wheel drive or cruise control. I cannot trade the truck in. Help I am stuck with no recourse. This is a safety Issue!
Incident date: Aug 20, 2025
On Saturday, June 20, I was driving my son to soccer. We stopped at a stoplight. When the light turned green, I pressed the accelerator and we went forward. However, when I took my foot off the accelerator, the car continued to accelerate. Luckily it slowed down when I pushed on the break. But every time I took my foot off the break the car continued to accelerate. I did not have a good place to p... Read more
Incident date: Jun 24, 2026
The contact owns a 2015 Toyota Rav4. The contact stated that the radio was inoperable. The contact stated that the gauges failed to properly operate. While driving 65 MPH, the vehicle lost power steering functionality. Additionally, the rearview camera image was reversed before becoming inoperable. The ABS, AWD, and engine warning lights were illuminated. The vehicle was taken to an independent me... Read more
Incident date: Jun 24, 2026
The contact owns a 2015 Toyota Rav4. The contact stated that the radio was inoperable. The contact stated that the gauges failed to properly operate. While driving 65 MPH, the vehicle lost power steering functionality. Additionally, the rearview camera image was reversed before becoming inoperable. The ABS, AWD, and engine warning lights were illuminated. The vehicle was taken to an independent me... Read more
Incident date: Jun 20, 2026
Lincoln Nautilus door hinge and check strap area of the driver's door has a significant crack which could lead to door failure in the event of a crash. Manufacture has issued a CSP (Customer Satisfaction Program 23B56. Year models 2022-2024. Mine is a 2022 but the VIN does not fall in the range of known defects. Mfg. refused repair based on the VIN, but all other criteria have been met. Deale... Read more
Incident date: Jun 20, 2026
Honda civic is stalling while driving due to faulty fuel pump or fuel delivery component. Computer not coordinating correct power.
Incident date: Jun 20, 2026
Honda civic is stalling while driving due to faulty fuel pump or fuel delivery component. Computer not coordinating correct power.
Incident date: Feb 16, 2026
A few weeks ago, I was driving home on a 3-Lane local state route here in NJ from a family outing on a rainy dark evening when a large portion of the body paint from the hood flaked / peeled off and somehow got stuck under the drivers side windshield wiper as they were on during the rain at highway speed. It was a large enough piece (at least 3" wide) , to not only get stuck under the wiper, but c... Read more
Incident date: Feb 16, 2026
On June 7, 2026 an accident occurred on Overlook Parkway, Riverside southbound (near chabot ct intersection) involving my 2024 model 3 that was in FSD mode (Full self driving). The car be veered from the street and hit a light pole as the road was curving to the left. Airbags were deployed, and the car was a total loss, but nobody was hurt. The carhad automatic emergency braking and lane kee... Read more
Crash
Incident date: Feb 16, 2026
On June 7, 2026 an accident occurred on Overlook Parkway, Riverside southbound (near chabot ct intersection) involving my 2024 model 3 that was in FSD mode (Full self driving). The car be veered from the street and hit a light pole as the road was curving to the left. Airbags were deployed, and the car was a total loss, but nobody was hurt. The carhad automatic emergency braking and lane kee... Read more
Crash
Incident date: Jun 15, 2026
I own a 2018 Honda Accord equipped with the 1.5L turbocharged engine. At approximately 53,666 miles, the vehicle developed a rough idle, engine shaking during startup, intermittent check engine light, and a cylinder 1 misfire code (P0301). I took the vehicle to a Honda dealership for diagnosis. The dealership confirmed coolant intrusion into cylinder #1 after performing a cooling system pressure ... Read more
Incident date: Jun 15, 2026
I was driving home on the interstate from vacation and I was set on cruise control it was 1 am so not a lot of traffic was on the road thank god. It could have been really terrible if lots of traffic was present as the engine just died without notice! The vehicle was decelerating nothing was working I could not speed up. I was able to get over to the side of the road. I got a notification on my ph... Read more
Incident date: Jun 15, 2026
I was driving home on the interstate from vacation and I was set on cruise control it was 1 am so not a lot of traffic was on the road thank god. It could have been really terrible if lots of traffic was present as the engine just died without notice! The vehicle was decelerating nothing was working I could not speed up. I was able to get over to the side of the road. I got a notification on my ph... Read more
Incident date: Jun 5, 2026
The contact owns a 2019 Land Rover Range Rover Sport. The contact stated that while driving approximately 25 MPH, there was a message of a "Module Failure" displayed, and the master warning light was illuminated before the vehicle stalled. The vehicle failed to restart and was towed to the residence and then to a dealer, where it was diagnosed and determined that the DC converter needed to be repl... Read more
Incident date: Jun 21, 2026
The rear suspension coil spring on my vehicle fractured and failed. The failure was diagnosed and confirmed by a Honda dealership. The broken spring remains available for inspection upon request. The failure creates a significant safety concern because the vehicle's ride height, handling, and suspension performance are compromised. A broken coil spring can shift position, contact the tire, damage... Read more
Incident date: Jun 19, 2026
This recall came out 1.5 years ago and there still is no remedy. At a car wash my truck wouldn’t stop and I slid into a concrete pole and damaged the fender and headlight. The corporate office told me, when I called, that currently there is nothing that they can do.
Crash
Incident date: Jun 19, 2026
While driving on a major highway ([XXX]) at over 60 MPH, we had a complete and catastrophic system wide shut down of our vehicle, culminating in our car grinding to a halt. This entire process elapsed over a 15-20 second period. We barely were able to get our vehicle to the "left" shoulder along the median of the highway where we had to sit for over 75 minutes with oncoming traffic racing past us... Read more
Incident date: Jun 19, 2026
While driving on a major highway ([XXX]) at over 60 MPH, we had a complete and catastrophic system wide shut down of our vehicle, culminating in our car grinding to a halt. This entire process elapsed over a 15-20 second period. We barely were able to get our vehicle to the "left" shoulder along the median of the highway where we had to sit for over 75 minutes with oncoming traffic racing past us... Read more
Incident date: Mar 20, 2025
The vehicle's suspension system was improperly configured for its electric powertrain at the time of manufacture, resulting in an incorrect ride height that is incompatible with the vehicle's EV platform. This is not an isolated component failure but a fundamental design defect — the vehicle was delivered in a condition that was never properly suited to its own drivetrain. This defect has caused... Read more
Incident date: May 25, 2026
This was an auto stop-start system failure. The Honda dealership in Frisco inspected and attributed this to battery life but did not guarantee this was the cause of the issue. There were no other signs of failure prior to the incident. A description of the incident is below. While turning right departing a parking lot, the vehicle auto stop-start enabled during the brief stop and the feature tur... Read more
Incident date: Jun 2, 2026
The contact owned a 2013 Kia Optima. The contact stated that while driving at an undisclosed speed on the main road of a T-intersection, the contact blacked out before another vehicle crashed into the front passenger's side of the vehicle. The contact stated that the front of the vehicle sustained severe damages, and there was more damage on the front passenger's side of the vehicle. The air bags ... Read more
Crash
1 injured
Incident date: May 28, 2026
2020 Mercedes-Benz Sprinter. When the right turn signal is activated and the steering wheel is turned right, the windshield wipers activate unexpectedly. Diagnostic codes B230015 and B230615 are stored, indicating windshield wiper switch and wipe/wash malfunction. Concern appears related to the steering column multifunction switch/module. This affects driver visibility and steering-column control ... Read more
Incident date: May 28, 2026
2020 Mercedes-Benz Sprinter. When the right turn signal is activated and the steering wheel is turned right, the windshield wipers activate unexpectedly. Diagnostic codes B230015 and B230615 are stored, indicating windshield wiper switch and wipe/wash malfunction. Concern appears related to the steering column multifunction switch/module. This affects driver visibility and steering-column control ... Read more
Incident date: Jun 17, 2026
Placing the vehicle in reverse we backed into a concrete piller and none of the safet sensors allerted us to the object.
Crash
Incident date: Jun 17, 2026
Placing the vehicle in reverse we backed into a concrete piller and none of the safet sensors allerted us to the object.
Crash
Incident date: Jun 16, 2026
I own a 2024 Volkswagen Tiguan with approximately 24,000 miles that was purchased used with only 2,300 miles and a clean title. The vehicle has developed significant oil consumption/seepage issues related to the EA888 2.0T engine. It began with oil seeping around the oil fill tube and cap due to a failed crankcase pressure assembly (PCV/oil separator). I replaced it myself with genuine Volkswagen ... Read more
Incident date: May 15, 2026
The contact owns a 2019 Lincoln Nautilus. The contact stated that the front driver's-side seat belt was stuck and failed to extend as needed. The contact used excessive force to extend the seat belt. The vehicle was taken to the dealer, and it was determined that the seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The fail... Read more
Incident date: May 15, 2026
The driver door main window control panel and steering wheel, where the airbags seem to deploy from, have both had to be repaired/recalled parts installed on multiple occasions however the main window control panel still does not work and it started shorting out my battery ultimately locking my keys in the ignition, leaving OnStar as well as my key fob panic alarm unable to be used. After getting ... Read more
Crash
Fire
1 injured
Incident date: Jun 16, 2026
Camera malfunctions with low mileage.
Incident date: Jun 14, 2026
Knock sensor needs to be replaced upon evaluation of an inspection on March 27, 2026. It failed a mission codes and upon my understanding the knock sensor one circuit range performance pink wonder single sensor is an engine failure as well as I did an ODB test myself on May 19 of 2026 for the Knox sensor as well and the check engine dominator reading at 2111 the the code indicated that bank one Kn... Read more
Incident date: Jun 14, 2026
Knock sensor needs to be replaced upon evaluation of an inspection on March 27, 2026. It failed a mission codes and upon my understanding the knock sensor one circuit range performance pink wonder single sensor is an engine failure as well as I did an ODB test myself on May 19 of 2026 for the Knox sensor as well and the check engine dominator reading at 2111 the the code indicated that bank one Kn... Read more
Incident date: Jun 14, 2026
Knock sensor needs to be replaced upon evaluation of an inspection on March 27, 2026. It failed a mission codes and upon my understanding the knock sensor one circuit range performance pink wonder single sensor is an engine failure as well as I did an ODB test myself on May 19 of 2026 for the Knox sensor as well and the check engine dominator reading at 2111 the the code indicated that bank one Kn... Read more
Incident date: Jun 15, 2026
Using Tesla FSD 14.3.3. It began raining hard, causing standing water to pool on the road. The standing water was making the car lose traction and started sliding within the lane, it did change its speed or driving to account for the rain. FSD was doing over the speed limit and would not slow down slower than the speed limit. Changing the Tesla speed profile from Standard to Sloth slowed it down t... Read more
Incident date: Feb 23, 2026
Won’t go into drive or reverse at time. Auto brake initiates automatically and car will come to complete stop with no other vehicles in front of my vehicle. Dash will freeze. Service engineer, service emergency calling, service engine, calls on star
Incident date: Feb 23, 2026
I have replaced my whole engine and the cars fuel system.. my gas was backing into my oil along with the engine failing .. has happened again. This car has been a nightmare and just keeps failing. Strong gas and oil burning smell then car starts smoking. Had to shut it off in the middle of the road.
Incident date: May 19, 2026
After the emissions 9c2 recall car hesitant when changing an Hyundai has knowledgement of the problem but don’t have a fix
Incident date: May 11, 2026
1. Component/System: HVAC evaporator core. Total loss of climate control. Vehicle is a 2018 model. Prior to this, it had the known AC condenser defect covered under TSB 19-091. The condenser was repaired under warranty, but the AC loop continued to have underlying issues. Failed evaporator available for inspection. For the 2018 Honda Civic specifically, there are over 600+ total consumer complaint... Read more
Incident date: May 26, 2026
The all around vehicle camera system fails on average every 6 months. As the dealership is far away in our area, I have to take a 1/2 day to full day off work to take it over. I believe we are now on the third replacement camera module, in need of a fourth that was just replaced less than two months ago. GM makes it unreasonable to deal with. They require you drive over to the dealership just ... Read more