Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,318 complaints for VOLVO
Incident date: Jul 22, 2026
This supplements my prior complaint, ODI #11751961, for the same vehicle. Following that complaint, an authorized dealer performed front camera and front radar ADAS calibration on 7/21/2026 and returned the vehicle as operating as designed; the manufacturer's representative confirmed in writing on 7/22/2026 that the camera had been within specification. On 7/23/2026, approximately 1:21–1:35 PM, ... Read more
Incident date: May 4, 2026
This is a manufacturer safety recall (NHTSA #25V869) for a loose bolt inside the hybrid inverter that could cause loss of motive power or a vehicle fire. The vehicle was sold to me as new with the recall already open and unrepaired. As of this date, Toyota has not made the remedy available, more than 6 months after the recall was announced. I am concerned about driving the vehicle given the fire/p... Read more
Incident date: May 4, 2026
This is a manufacturer safety recall (NHTSA #25V869) for a loose bolt inside the hybrid inverter that could cause loss of motive power or a vehicle fire. The vehicle was sold to me as new with the recall already open and unrepaired. As of this date, Toyota has not made the remedy available, more than 6 months after the recall was announced. I am concerned about driving the vehicle given the fire/p... Read more
Incident date: Jul 12, 2026
I had the same issue that prompted a recall of the 2024 prologue, screens went completely black while I was driving on the interstate around 8 pm. The black screen spontaneously resolved after about one minute. That was really scary not having important operating info such as my speed and my GPS directions!
Incident date: Jul 1, 2026
The contact owns a 2016 Ford Escape. The contact stated that while operating the vehicle, the message "Power Steering Assist" was displayed. The vehicle was restarted, and the message was no longer displayed, and the vehicle operated normally. Later, while driving at an undisclosed speed, the power steering message returned, and the steering wheel became difficult to turn in either direction. Addi... Read more
Incident date: Jul 1, 2026
Driving home heard loud metallic sounding”pop” sound at entering driveway in reverse. Found broken spring piece in driveway.
Incident date: Jul 1, 2026
The vehicle went into a limp mode due to programming and safety issue known by Honda. One of the six fuel injectors failed according to the fault codes at the dealer. I have reached out to Honda and they won't even acknowledge the safety issue nor are they willing to reimburse the cost of the emergency safety repair caused by the vehicle going into limp mode. They won't put anything in writing n... Read more
Incident date: Jun 10, 2026
Unable to accelerate, dangerous when getting on highway or driving up hills
Incident date: Jun 10, 2026
What component failed: The “regen on demand” switch broke while using it. Safety: This incident put me, the occupants of my vehicle (my children), and the vehicles around me at risk. Reproduction: There was no need. It is exceptional obvious that the switch is broken and has failed. Inspection: The truck and broken switch were observed by the dealership that services the truck. ... Read more
Incident date: Jun 2, 2026
I am reporting a safety concern with my 2014 Ram 1500, which recently reached 100,000 miles. The ABS module has failed, and replacement parts are not available to repair this critical safety system. Many other Ram owners appear to be experiencing the same issue. Additionally, my airbag warning light is on, creating further concerns about vehicle safety. A failure of essential safety systems with ... Read more
Incident date: Jun 2, 2026
I am reporting a safety concern with my 2014 Ram 1500, which recently reached 100,000 miles. The ABS module has failed, and replacement parts are not available to repair this critical safety system. Many other Ram owners appear to be experiencing the same issue. Additionally, my airbag warning light is on, creating further concerns about vehicle safety. A failure of essential safety systems with ... Read more
Incident date: Jun 2, 2026
While driving intermittent wipers started. After only 4-5 inches in motion, they began stuttering until reaching about ¾ of the full elevation. At that point they stalled. I turned them on, which made no change. When turning off, they returned to the lowered or of position. If it had been raining, my visibility would have been severely impacted. This action continues after 3 days. I learned th... Read more
Incident date: May 16, 2026
On July 15, 2026, I took the vehicle to Lafontaine Ford for maintenance and to address open recalls. I was informed that the open recall for the low-pressure fuel pump (campaign 25S75) did not have a solution available. Due to the severity of the recall, I contacted the Ford Customer Care Center. A representative stated that a solution would be available on July 17, 2026, and that they would conta... Read more
Incident date: Jul 16, 2026
Piston rings inside the engine failed due to a known oil consumption issue with this model vehicle. The engine failed while the car was driving 85 mph and consequently slowed down to 15mph on the highway, leaving the owner of the car stranded alone on the highway. Volvo has a known fix for this issue and there was a class action lawsuit for it, but since it was settled, there was no recall. This i... Read more
Incident date: Feb 6, 2026
I am submitting a second and more urgent safety complaint regarding the Driver Monitoring and Driver Assistance systems in my vehicle. I previously reported this same core defect: the system falsely fails to recognize my face, sounds repeated warnings, and disables driving assistance while the vehicle is moving. Despite that prior complaint, the defect remains, and the seriousness of the danger h... Read more
Incident date: Feb 6, 2026
I am submitting a second and more urgent safety complaint regarding the Driver Monitoring and Driver Assistance systems in my vehicle. I previously reported this same core defect: the system falsely fails to recognize my face, sounds repeated warnings, and disables driving assistance while the vehicle is moving. Despite that prior complaint, the defect remains, and the seriousness of the danger h... Read more
Incident date: Feb 13, 2026
The car started having the ACC, LKAS, Collisions Mitigation, Auto High Bam, Road Departure mitigation system warnings. Took it to the dealer for another repair and was told that these lights were due to the front facing camera and was quoted over $1k for repair. I’m convinced it’s electrical and not necessarily what the Honda narrative is. This model has had several issues around electrical co... Read more
Incident date: Feb 13, 2026
The car started having the ACC, LKAS, Collisions Mitigation, Auto High Bam, Road Departure mitigation system warnings. Took it to the dealer for another repair and was told that these lights were due to the front facing camera and was quoted over $1k for repair. I’m convinced it’s electrical and not necessarily what the Honda narrative is. This model has had several issues around electrical co... Read more
Incident date: Jul 14, 2026
On June 11, 2026, my 2025 Honda Prologue displayed a High Voltage System Alert immediately after I attempted to charge the vehicle. The vehicle would not accept a charge and became inoperable. I brought it to the dealership the same day, and the vehicle has remained there since. The dealership first replaced the charging port, but the vehicle still would not charge. On June 24, 2026, the dealersh... Read more
Incident date: Jul 14, 2026
On July 4, my vehicle suddenly shut down. The dash lit up and then the engine just died. This happened twice that day. And again multiple times on July 9. The battery was replaced recently.
Incident date: Jul 14, 2026
ABS Control Module needed and is not available. Warning lights on dashboard for Traction and Anti Lock Brakes. No part is available. No repair is available due to no parts available. My truck is unsafe to drive. Just over 7,000 miles on my truck. Truck not usable due to being unsafe without new part.
Incident date: Jul 13, 2026
I am reporting a safety concern involving a delayed transmission gear engagement and delayed rearview camera activation. Intermittently, when shifting the vehicle from Park into Reverse or Drive, there is a noticeable delay before the transmission actually engages the selected gear. During this delay, the rearview camera also fails to activate immediately. Because there is no immediate indication... Read more
Incident date: Jul 13, 2026
I am reporting a safety concern involving a delayed transmission gear engagement and delayed rearview camera activation. Intermittently, when shifting the vehicle from Park into Reverse or Drive, there is a noticeable delay before the transmission actually engages the selected gear. During this delay, the rearview camera also fails to activate immediately. Because there is no immediate indication... Read more
Incident date: Jul 8, 2026
The infotainment touchscreen in my 2021 Honda Accord Hybrid intermittently registers inputs that I am not making. The screen experiences repeated “ghost touches,” accompanied by random beeping and clicking sounds. During these episodes, the system changes GPS screens or navigation directions, changes music or audio settings, turns the audio on or off, closes applications, and opens other appli... Read more
Incident date: Jul 8, 2026
The infotainment touchscreen in my 2021 Honda Accord Hybrid intermittently registers inputs that I am not making. The screen experiences repeated “ghost touches,” accompanied by random beeping and clicking sounds. During these episodes, the system changes GPS screens or navigation directions, changes music or audio settings, turns the audio on or off, closes applications, and opens other appli... Read more
Incident date: Jul 10, 2026
Vehicle Component Affected: Electrical System / HVAC / Blower Motor Resistor Incident Description: While operating my 2023 Kia Sorento, the HVAC system suddenly suffered a complete failure, causing all airflow to cease instantly. A subsequent professional diagnostic inspection by an authorized Kia dealership revealed that the contacts at the blower motor resistor were severely burnt, causing the ... Read more
Incident date: Jul 10, 2026
Part of the luggage rack broke off of the vehicle while driving down the road. The vehicle had not been previously damaged. The broken piece could not be recovered.
Incident date: Jul 10, 2026
The contact owns a 2013 Ford Expedition. The contact stated that while driving 55 MPH, the transmission unexpectedly downshifted to first gear, causing the vehicle to shake and jerk abnormally. The speedometer was fluctuating, and the transmission warning light was illuminated. The contact pulled over and turned off the vehicle. The vehicle was restarted and driven to the parents' residence. The d... Read more
Incident date: Jul 1, 2026
I own a 2022 Hyundai Palisade SEL. On XXX, while driving at the intersection of [XXX] and [XXX] in [XXX], the engine abruptly lost power, causing a sudden loss of engine power while the vehicle was in motion. This is my family's primary vehicle, and my wife and children were in the car during this incident. On XXX, I brought the vehicle to Courtesy Hyundai in [XXX]. The dealer found essentially no... Read more
Incident date: Jul 11, 2026
Vehicle displays airbag deployment codes, airbag sound was heard, airbag agent smell is present yet no airbags were deployed in the vehicle. Yes it is available for inspection on request, it will be inspected by insurance adjusters in the next week.
Crash
Incident date: Jul 4, 2026
The vehicle is experiencing extensive factory paint failure and clear-coat delamination on the roof, around the rear windshield, C-pillars, and upper door frames. The condition began approximately 12 months ago around the rear windshield and has progressively spread to multiple upper body panels despite normal ownership and maintenance. The paint is peeling in large sections, exposing the underly... Read more
Incident date: Jul 4, 2026
The vehicle is experiencing extensive factory paint failure and clear-coat delamination on the roof, around the rear windshield, C-pillars, and upper door frames. The condition began approximately 12 months ago around the rear windshield and has progressively spread to multiple upper body panels despite normal ownership and maintenance. The paint is peeling in large sections, exposing the underly... Read more
Incident date: Jul 4, 2026
There wasnt a passenger side seat belts Legal Violations by LBurg Auto Sales (2016 Chevy Trax KRS 189.125(2): State law strictly prohibits a dealership from selling any modern vehicle without working seat belts for all passengers. Federal Safety Standards (FMVSS 208/209): Mandates functional three-point seat belts. Selling a car with a missing passenger seat belt violates federal law and m... Read more
Incident date: Jul 10, 2026
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4WD" displayed. The vehicle was taken to the dealer, who determined that the power take-off unit experienced internal damage and the PTU needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 26V290000 (Power Train); how... Read more
Incident date: Jan 1, 2026
The contact owns a 2026 Hyundai Tucson. The contact stated that while driving on several occasions at various speeds with the Forward Collision Avoidance system activated, the system failed to warn of other vehicles or possible danger. The vehicle nearly collided with another vehicle while testing the feature. No warning lights illuminated. The vehicle was taken to a dealer, where the failure coul... Read more
Incident date: Jun 19, 2025
The car stayed for 4 weeks at the dealership and he didn’t able to do the recall
Incident date: Jun 30, 2026
While driving at highway speed my f150 justdown shited to third gear after stoopping it wouldn't take off.Ihad to shut engine off to get back to first gear .
Incident date: Jun 30, 2026
I have the high pitch whine coming from transmission. It is a known issue with Toyota but they refuse to look into it since my VIN falls outside their recall list. This is the same transmission as previous years and has the exact same issues. This is a safety issue that needs to be addressed immediately.
Incident date: Jun 30, 2026
Vehicle Caught Fire while driving on the highway. This is the third Chevy express 2021 that caught fire in last three months. 1GB0GRFP9M1249499 - 2021 Chevy Express 3500 - Date of Fire - July 6th 2026 1GB0GRF72N1218998 - 2022 Chevy Express 3500 - Date Of Fire - April 16th 2026 1GB0GRFP0M1249665 - 2021 Chevy Express 3500 - Date Of Fire - April 18th 2026
Incident date: Jul 7, 2026
Was in a side impact car accident last year. And have been speaking with Hyundai off and on since the accident and have basically been brushed off in my concerns about the fact my airbags never deployed when my rear passenger door was essentially ripped off during the car accident. Progressive moved quickly with my claim and Hyundai pretty much told me not their problem since progressive moved the... Read more
Crash
1 injured
Incident date: May 28, 2026
1st concern- while in an intersection the van powered off after lights on dashboard said something about a system failure. I tried restarting vehicle several times as I was really nervous being in an intersection and it finally started after a few tries. This same thing happened l, to my husband, while parked in our garage about to leave. 2 nd concern- last week on XXXI drove to [XXX] for a short ... Read more
Incident date: Jul 4, 2026
I have a 2020 Ford Escape SE That I am having a lot of issues with the transmission. I looked to see what kind of recall is for on it and I'll see there is a lot of complaints related to the transmission and when I called Ford they said mine was not included with the recalls on the transmission although my transmission is also jerking, hard shifting, along with a shuddering, loud clunking when yo... Read more
Incident date: Jun 16, 2026
Unknown. There were a multitude of codes that appeared on the diagnostics causing problems with engine. The temperature, brake, tire sensor lights are all on. The cruise control is not working. White smoke emitting from tail pipe and engine. Main engine coolant leaking. Car overheating rapidly.
Incident date: Apr 25, 2026
There was head gasket failures around cylinders 2 and 3. This allows small amounts of coolant to leak into the engine, causing a distinct startup sputter or a choppy shudder as turbo boost climbs. This is a reoccurring issue with 2019 Acura RDX the vehicle ran hot while driving and was instructed to turn the vehicle off also the check engine light began to flash on and off.
Incident date: Apr 25, 2026
Front of 5th wheel movement caused by excessive frame failure, inspection shows 1/2" out of compliance. Lag screws around interior upper deck backed out and have to be tightened regularly, soft spot in floor between bathroom and upper deck bedroom. Additional body screws needed in garage area to hold skin in place. Front jacks angled.
Incident date: Apr 25, 2026
Front of 5th wheel movement caused by excessive frame failure, inspection shows 1/2" out of compliance. Lag screws around interior upper deck backed out and have to be tightened regularly, soft spot in floor between bathroom and upper deck bedroom. Additional body screws needed in garage area to hold skin in place. Front jacks angled.
Incident date: Jul 5, 2026
While driving car will not let me accelerate and it hesitates while driving kind of a jerking if trying to accelerate. The AC blows hot air the check engine light is on I only had the car for two months purchased from dealership
Incident date: Jun 11, 2026
I have took it in to get it repaired about a year ago the sensor went off and got them fix but when I explain what else was happening they found nothing months down I has other people and couldn’t find the problem with my vehicle which is now a risk to drive the steering wheels gets stiff and hard to turn I have to wait for the system to kick back originally I was told it was a O2 sensor
Incident date: Jun 11, 2026
I have took it in to get it repaired about a year ago the sensor went off and got them fix but when I explain what else was happening they found nothing months down I has other people and couldn’t find the problem with my vehicle which is now a risk to drive the steering wheels gets stiff and hard to turn I have to wait for the system to kick back originally I was told it was a O2 sensor
Incident date: Jun 6, 2026
A Ford Dealer came on a mobile call the replace the Clock spring in the steering wheel. It was an recall NHTSA # 22V337 ------- Manufactures # 22S35 They replaced it and now nothing works on my steering wheel. Dealer came to pick up my truck and take it to the Dealership. Has not been repaired yet .