Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,318 complaints for VOLVO
Incident date: Aug 3, 2023
I purchased my Jeep in January of 2022. It has been running fine except for the past few months. Within the past month my Jeep starting flashing a High Coolant Warning which has been followed by the car shutting off while I am driving. This has happened to me on on ramps to highways and when driving 70 on the highway. The car has immediately turned itself back on when this happens. I brought my Je... Read more
Incident date: Aug 10, 2023
The contact owns a 2013 Honda Odyssey. The contact stated that while his wife was driving at an undisclosed speed, the vehicle was shuddering with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who related the failure to Technical Service Bulletin: 13-081 (MIL Comes On with DTCs P0301 thru P0304); however, the vehicle was not covered by the TSB. The v... Read more
Incident date: Aug 9, 2023
Numerous problems for a year have been: engine dies while driving, car totally dead with new battery, display partially black randomly or totally black along with radio display black, park assist is turned off. Headlights turn off and on by themselves; The latest is driving up a hill @ 25 mph, the steering wheel jerked hard to the right at 2 different times. Had I not had a solid grip on the wheel... Read more
Incident date: Aug 9, 2023
When coming from a stop and trying to accelerate the transmission slips and makes a strange noise. After a few seconds of releasing the gas pedal, it will drive again normally. It is intermittent and happens from either a full stop to first or first to second (while stuck in traffic). My vehicle should be included in the dual clutch transmission recall that is available for other vehicles.
Incident date: Jul 18, 2023
05/11/2023 Driving on Highway (Work Zone) Dash Flashed Hybrid System Failure - I was in the fast lane with Tractor trailer in front ,behind ,and alongside me - Gas pedal stopped working at that point nothing worked - managed to coast to the shoulder (could have been killed) Had it towed to Hyundai - They checked the computer and said nothing was wrong . that means if we were killed - Hyundai would... Read more
Incident date: Aug 6, 2023
I was driving on the highway, on the way to the beach with my family and our pup! We heard a pop and thought maybe it was the tire but the engine began smoking. I pulled the vehicle over as safely as possible. I popped the hood and there was a fire. Everyone evacuated the vehicle as quickly and safely as possible. I was the last to get out of the vehicle. Within minutes the entire vehicle was engu... Read more
Fire
Incident date: May 17, 2023
Subframe rusted only on passenger side front where the weld is to hold/ support the passenger front wheel. It snapped and wheel was completely free/ had no control over it and causing the front axle to snap.
Incident date: May 17, 2023
I checked the car for a pre trip inspection, and noticed the oil dipstick smelled of gas. Towed it to a service center where they were not able to confirm what was the cause as there are no warning lights and fuel injectors tested good. They drained and flushed oil, but the issue did not resolve. Concerned this issue is the same issue as other cars of the same model but different year have been re... Read more
Incident date: May 17, 2023
I checked the car for a pre trip inspection, and noticed the oil dipstick smelled of gas. Towed it to a service center where they were not able to confirm what was the cause as there are no warning lights and fuel injectors tested good. They drained and flushed oil, but the issue did not resolve. Concerned this issue is the same issue as other cars of the same model but different year have been re... Read more
Incident date: Aug 2, 2023
I was stopped before turning left into a parking space. I was driving slowly. The car stopped but I did not engage the brake as a Tesla will stop once the foot is removed from the accelerator. At that point the car leaped forward at full speed hitting parts of a building and a fence. I did NOT step on the accelerator. No one was injured. The airbags did not deploy even though there was $17,000... Read more
Crash
Incident date: Aug 2, 2023
I was stopped before turning left into a parking space. I was driving slowly. The car stopped but I did not engage the brake as a Tesla will stop once the foot is removed from the accelerator. At that point the car leaped forward at full speed hitting parts of a building and a fence. I did NOT step on the accelerator. No one was injured. The airbags did not deploy even though there was $17,000... Read more
Crash
Incident date: Aug 2, 2023
Toyota didn't install new fuel pump in my car. I set it up to be done when I had the air bags done. They did the air bags but never did the fuel pump recall. I've been fighting with them ever since. Now my fuel pump is going out. My car stalls when I put any amount of gas in it. I'm afraid it will stall while I'm driving which is why there is a recall on the part.
Incident date: Jul 30, 2023
I purchases a set of new Michelin Defender LTX M/S LT265/75R16 (123/120R) tires for my 1999 Chevrolet Suburban K2500 in June 2023 and I am attempting to register the tires with Michelin. None of the tires have a date code on them. The DOT code of these tires is 1M3 4N 00KX, there is NO date code on any of the four (4) tires.
Incident date: Jul 30, 2023
I purchases a set of new Michelin Defender LTX M/S LT265/75R16 (123/120R) tires for my 1999 Chevrolet Suburban K2500 in June 2023 and I am attempting to register the tires with Michelin. None of the tires have a date code on them. The DOT code of these tires is 1M3 4N 00KX, there is NO date code on any of the four (4) tires.
Incident date: Jun 30, 2023
This may not be the correct place to report this but it is a serious problem. Since Google took over the Waze navigation app they have been relentless in popping up ads, useless information and so on. They are now asking if I am driving an electric car of all things.... all while I'm driving on the highway! This strong, relentless encouragement to get drivers to distract their attention from t... Read more
Incident date: Jul 1, 2023
check engine lights display periodically. The main one involves the fuel injectors. It has been an on going problem for 6-8 months. When I contacted the dealership I was told the part is not available Nationwide at this time and not sure when it will become available. While driving the car can go into "limp" mode where it doesn't let you go above 30 MPH. This problem first started approximately Oc... Read more
Incident date: Jul 1, 2023
check engine lights display periodically. The main one involves the fuel injectors. It has been an on going problem for 6-8 months. When I contacted the dealership I was told the part is not available Nationwide at this time and not sure when it will become available. While driving the car can go into "limp" mode where it doesn't let you go above 30 MPH. This problem first started approximately Oc... Read more
Incident date: Jul 1, 2023
check engine lights display periodically. The main one involves the fuel injectors. It has been an on going problem for 6-8 months. When I contacted the dealership I was told the part is not available Nationwide at this time and not sure when it will become available. While driving the car can go into "limp" mode where it doesn't let you go above 30 MPH. This problem first started approximately Oc... Read more
Incident date: Jun 30, 2023
Vehicle vibration and not switching into next gear. Engine light flashes when this is happening. When not flashing engine light stays on.it is scary that it is going to quit in traffic.
Incident date: Jun 30, 2023
The contact owns a 2018 Ford Escape. The contact stated that on several occasions while driving at various speeds, the vehicle shuddered and failed to accelerate as needed with the accelerator pedal depressed. The vehicle stalled but restarted after four attempts. The vehicle was taken a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufact... Read more
Incident date: Jun 30, 2023
When something is hit (or pot hole/ rough road etc.)stabiltrak warning and check engine lights flickers, all panel lights go out, and vehicle seems to shut down briefly because you can notice AC go warmer. This is a safety issue.
Incident date: Jul 24, 2023
I was driving on the highway on Tesla enhanced auto pilot when traffic came to a stop I’d notice my Tesla model X was not about to stop nor slow down for the stopped traffic so at the last minute I had to slam on my brakes and swerved to the right lane where I was hit by a truck pulling a trailer which subsequently rammed me into the truck I was trying to avoid rear ending after Teslas forward c... Read more
Crash
Incident date: Dec 3, 2022
I've had two problems both dealing with the truck's infotainment system. The first problem was that the software "glitched" and the screen became unusable (see attached pictures). The headlight controls are exclusively accessed through this screen and I had to remove the negative battery cable for 10+ minutes to recover this screen and access my headlight controls. The second problem was an ove... Read more
Incident date: Dec 3, 2022
I've had two problems both dealing with the truck's infotainment system. The first problem was that the software "glitched" and the screen became unusable (see attached pictures). The headlight controls are exclusively accessed through this screen and I had to remove the negative battery cable for 10+ minutes to recover this screen and access my headlight controls. The second problem was an ove... Read more
Incident date: Dec 3, 2022
On Saturday July 15, 2023 my family and I were in the car going grocery shopping. By time I reached the grocery store a warning came up on the screen that stated brake fluid low. When I arrived home I did not have any brakes. The vehicle was towed the dealer where it was purchased. I was told that the brake caliper were faulty and their is only one mechanic that is allowed to work on electric ve... Read more
Incident date: Jul 19, 2023
WHILE MOVING TO SOUTH CAROLINA i NOTICED THAT SOMETHING WAS HANGING, A WIRE OR SOME TYP IF LINE, AS I CRAWLED UNDER THE TRUCK, I FOUND THAT IT WAS THE FUEL TANK STRAP. THE STRAP HAD PULLED OUT FROM THE FRAME THAT WAS CORRODED. I HAVE ALWAYS WASHED THE UNDER CARRIAGE COMING FROM MASSACHUSSETTS AND THE ROAD SALT. AT THE PRESENT TIME I AM USING A TIE DOWN STRAP TO SECURE IN PLACE. SEARCHING THE INTE... Read more
Incident date: Jan 1, 2021
As I was trying to make a turn into the parking lot of a convenient store, my Tesla Model X started accelerating suddenly and unintendedly without my foot being on the accelerator. I kept pressing on the brake to stop the car, but it would not stop. I had no control and while it accelerated for 15-20 yards eventually it hit two other cars that were parked there. This happened so quickly. We all we... Read more
Crash
Incident date: Jul 21, 2023
There were two separate issues. First was the battery dying once 4 months after purchase and again about 12 months after purchase. Both times we were lucky we were not out and about 4 wheeling like we normally do. Second is very recent about 18 months after purchase. Both the coolant feed and return lines to the turbo were leaking bad. O2 sensor came up faulty, as well as PCV diaphragm. This ab... Read more
Incident date: Jul 3, 2023
While driving on freeway with adaptive cruise control engaged, the vehicle suddenly slammed on the brakes with the wheels initially locking up (there was an audible screech from the tires). There was no traffic obstacle that would have suggested that there was a reason to do this. It was daytime and the weather was clear. I was able to immediately take control of the car and re-accelerate to preve... Read more
Incident date: Jul 12, 2023
While driving in the left of I20 East's two lanes on a descending hill with 5 cars ahead and an unknown number of cars behind at 70+ mph and all cars packed in close to the car ahead, I saw the lane had no real shoulder before a drop-off and the right lane had a narrow shoulder before it dropped off into woods and brush. The right lane was packed with 18-wheelers. In order to avoid constantly brea... Read more
Incident date: Jul 7, 2023
The digital dashboard display appears dim appears dim during the day. It is as if the display is stuck in night mode, so you cannot see the digital speedometer, or any warnings such as gas, temperature, tires, etc. Brought to the dealer twice and was told there is no fix and engineering is working on a resolution.
Incident date: May 24, 2023
On April 30th my cars check engine lite came on while driving on I84 with multiple people in the car, the car slowly started to lose momentum and could no longer accelerate. The next available appointment at the local dealership (MotorWorld, Wilkes-Barre PA) was on May 22nd. It was then confirmed that my knock sensor detection was faulty. It was recently recalled or something along those lines. It... Read more
Incident date: Jul 17, 2023
Major driveability/safety issue. The vehicle started skipping and jerking on highway I-93 on the New Hampshire/ Massachusetts line. I was accelerating to 65 mph and merged with traffic, when the car engine began stalling intermittently. The check engine and maintenance indicator lights turned on. As I coasted to the side of the road, the vehicle continued to jerk and slow/speed up.
Incident date: Jul 17, 2023
Major driveability/safety issue. The vehicle started skipping and jerking on highway I-93 on the New Hampshire/ Massachusetts line. I was accelerating to 65 mph and merged with traffic, when the car engine began stalling intermittently. The check engine and maintenance indicator lights turned on. As I coasted to the side of the road, the vehicle continued to jerk and slow/speed up.
Incident date: Jul 16, 2023
Bought this vehicle 4 months ago first month the tire loosing air went on a trip park in a garage left it there for the week end came out passenger front tire was flat put spare on notice crack on inside of the rim...2 month later took another trio on the way home tire was loosing air change out again Crack on inside of rim driver rear different one then first time
Incident date: Jul 16, 2023
My car shut down and will not restart in High altitudes. This has been on ongoing issue since I purchased it in 2019. The car will sputter and feel like it has no power, then die. When I go to restart, it will not start. We have almost been hit by traffic several times because of this issue. Seems to only happen in high altitude. We live in the mountains, so we climb elevation quite a bit.
Incident date: Jul 16, 2023
My car shut down and will not restart in High altitudes. This has been on ongoing issue since I purchased it in 2019. The car will sputter and feel like it has no power, then die. When I go to restart, it will not start. We have almost been hit by traffic several times because of this issue. Seems to only happen in high altitude. We live in the mountains, so we climb elevation quite a bit.
Incident date: Jul 15, 2023
7/1/2022 The warning came on the dash as brake failure. Towed to the dealer, RideNow PowerSports of Daytona Beach Florida , stayed with them for almost 5 months, returned on 11/23/2022. I called CanAm customer service and was given a case#02973019. I was told the brake module was replaced. On 2/16/2023 there was another warning on the dash of brake failure. Towed to dealer. On 5/21/2023 another wa... Read more
Incident date: Jul 15, 2023
Brakes: there are several manufacturer communications on investigating brake vibration/judder, but it seems nothing has come from it. I have noticed this problem since owning the vehicle. The problem typically happens when on a downhill slope. Even light and smooth application of the brakes will cause a judder. It feels as if the brakes are being pumped on/off resulting in inconsistent braking act... Read more
Incident date: Jul 15, 2023
Brakes: there are several manufacturer communications on investigating brake vibration/judder, but it seems nothing has come from it. I have noticed this problem since owning the vehicle. The problem typically happens when on a downhill slope. Even light and smooth application of the brakes will cause a judder. It feels as if the brakes are being pumped on/off resulting in inconsistent braking act... Read more
Incident date: Jul 11, 2023
The contact owns a 2009 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the repair was attempted, but the vehicle was not repaired. The vehicle was declared undrivable by the dealer. The contact stated that the manufacturer had been contacted by the dealer and the manufacturer stated the vehicle was drivable. The dealer recommended that the co... Read more
Incident date: Jan 5, 2023
The contact owns a 2006 Chrysler 300C. The contact stated that while driving at slow speeds during traffic congestion, the vehicle inadvertently lost motive power and stalled. Upon restarting the vehicle, the vehicle hesitated but seemed to return to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer however, the dealer was unable to determine the cause o... Read more
Incident date: Jun 1, 2023
Vehicle experienced phantom braking while on the highway. Vehicle was travelling at 85mph while Autopilot was engaged - hands were on steering wheel and no warnings were flashing. Vehicle experienced rapid braking/deceleration with no objects in front of vehicle - road was empty and no other vehicles were around. Incident occurred on 07/04/2023 @ 0544hrs MST. Vehicle displayed no warning ... Read more
Incident date: Jan 11, 2023
On June 17 I was driving on the highway in Tupelo,MS with my sister and three children. I was going about 80 mph when the entire engine shut down spontaneously. The dash lights said plug into a power outlet. I was driving in hybrid mode with a half tank of gas. I briefly lost control of the car because it was such a powerful jolt when it shut down. I was able to pull over to shoulder of the highwa... Read more
Incident date: Jan 11, 2023
The contact owned a 2014 Buick Enclave. The contact stated while accelerating from a four-way traffic light at 5 mph, another vehicle's T-boned into the front driver-side tire. No air bags deployed. The contact sustained a cervical sprain and back injuries and the other driver had broken ribs and they both sought medical attention at a near hospital. A police report was filed. The insurance compan... Read more
Crash
2 injured
Incident date: Mar 10, 2023
There's a piston slap ,the engine block is damaged to the risk pin bushing ,connecting rods needs replacing the piston slap noise is in the upper end of the engine ,the gas tank want hold gas
Incident date: Mar 10, 2023
There's a piston slap ,the engine block is damaged to the risk pin bushing ,connecting rods needs replacing the piston slap noise is in the upper end of the engine ,the gas tank want hold gas
Incident date: Mar 10, 2023
I have two Jeep Grand Cherokees ([XXX] and [XXX]) with the leather wrapped dash. Like many others, the leather is peeling up and wrinkling, raising into the field of view of the windshield and I’m also concerned with how this might affect air bag deployment on the passenger side of the vehicle. I know of at least 15 others online experiencing this issue and they get the same run around from Jeep... Read more
Incident date: Jun 25, 2023
Going at low speeds the brakes will lock up instantly. It happens completely randomly and can’t be predicted. I have cars beeping constantly in traffic when the car slams to a stop instantly. Also difficult to park or pull out safely after braking if they don’t unlock vehicle crawls out into traffic.
Incident date: Jun 23, 2023
Car emergency stops with no reason. Dangerous. Will cause accident. Needs recalled.