Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,318 complaints for VOLVO
Incident date: Aug 10, 2026
fuel tank leaking gasoline. vapors and liquid gasoline leaking from fuel tank
Incident date: Aug 10, 2026
The second row passenger side seat belt warning sensor repeatedly pings even when the seat belt is connected anytime the passenger shifts in his or her position. It's as if the seat belt is not connected but it is. Not only is this annoying but it also means the driver is uncertain as to whether the seat belt is plugged in properly and has to manually check each time. Safety is therefore a conce... Read more
Incident date: Jul 8, 2026
ERROR MESSAGE ON SCREEN STATING RIGHT 3RD ROW SEAT NOT LATCHED. THE SEAT WORKS PROPERLY BUT IT POPS UP EVERY TIME YOU START THE CAR. THE DEALER SAID THIS IS NOT COVERED UNDER THE APPARENT RECALL FOR OTHER LIKE VEHICLES. SEE (NHTSA Recall 22V670000) for 2019–2022 models). THIS IS REALLY SAD.
Incident date: Jun 11, 2025
Under Honda recall 26V-365 our 2022 Honda Pilot has a rear subframe that was not properly manufactured with the proper paint and corrosion protection. Honda has admitted this. Therefore, Honda is saying the subframe may rust at the mounting points. They are putting braces at these points in case they rust. We do not want Honda simply drilling and riveting brackets onto our rear subframe. This ... Read more
Incident date: Jun 11, 2025
2025 Honda Odyssey with 21.5k miles. Noticed the van shaking when braking. Took it to the dealer for warranty service and they claim that warped rotors were the issue. Declined to provide warranty service claiming brakes are only covered for 12 months. Rotors should not be warped after 20k miles, especially when never used under heavy load.
Incident date: Jun 11, 2025
2025 Honda Odyssey with 21.5k miles on it. Pulled up to a stoplight after a 3 hour drive. Auto stop turned the van off. When the light turned green the van failed to restart. Put the vehicle in park, turned it off, waited a few seconds and attempted to re-start it. Van restarted but very sluggish, like the battery was dead. Pulled in and parked. Van started normal the rest of the day. Took... Read more
Incident date: Jun 27, 2026
I own a 2023 Rivian R1S, early production vehicle #531, with approximately 93,000 miles. While driving, I noticed the vehicle's suspension was not functioning normally. After parking, the front passenger side of the vehicle dropped significantly lower than the other side, leaving the vehicle visibly uneven. I also received suspension warnings indicating that the suspension system was too hot and ... Read more
Incident date: Oct 15, 2025
While stopped at red light, waiting for the green light, the vehicle suddenly gave the park signal, once in park the vehicle shut down. It had to be restarted. My child was in the back seat.This occurred today 10 August 2026
Incident date: Aug 3, 2026
Driving 70 mph on a 3 lane hwy. All the sudden it loses power, engine dies. Have barely any brakes or steering. No turn signals I don’t believe or brake lights. Have to swerve through traffic that doesn’t know what I’m doing to get to the side, if there is one. Dash light says “truck not in park”. This is the second time, it could have and almost killed me or someone else both times
Incident date: Aug 10, 2026
our transmission not shifting to next gear on highway acceleration— RPM"s climbs but speed doesn't match—is a serious drivability and safety issue. My car was in the dealership for this problem and it has returned. my wife was entering a highway and RPM's increased and t .transmission wouldn't shit to the next gear.
Incident date: Aug 10, 2026
The contact owns a 2022 Ford Expedition. The contact stated that while driving 20 MPH, the transmission was sticking. The failure was a recurring failure. The dealer was contacted, and the vehicle received a software update; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.
Incident date: Aug 10, 2026
The car is extremely rusty, so much so that the driver side trailing arm detached from the rest of the frame. The driver side rear suspension components are detached from the car. The car has been garage-kept since new, yet is extremely rusty. This is just like what the Canadian Honda Element recall was all about. The local dealership refused to do anything and said the car was out of warranty.
Incident date: Jul 5, 2026
The contact owns a 2025 Mercedes-Benz GLC 350E 4Matic. The contact stated that while driving 10 MPH and attempting to park the vehicle, the vehicle unintendedly accelerated. The brake pedal was depressed, but the vehicle failed to respond. The vehicle was uncontrollable and crashed into a fence. The driver’s side mirror, bumper, and door were damaged. The contact stated that the air bags did not... Read more
Crash
Incident date: Jul 5, 2026
The contact owns a 2025 Mercedes-Benz GLC 350E 4Matic. The contact stated that while driving 10 MPH and attempting to park the vehicle, the vehicle unintendedly accelerated. The brake pedal was depressed, but the vehicle failed to respond. The vehicle was uncontrollable and crashed into a fence. The driver’s side mirror, bumper, and door were damaged. The contact stated that the air bags did not... Read more
Crash
Incident date: Aug 9, 2026
When the vehicle is running and the gear is in "Park," a rattling noise comes from the front after about 15–16 minutes; this occurs the moment the engine switches back to hybrid mode following the initial warm-up phase. This happens every day; I sit inside the vehicle for an hour during my break at work. This is not normal. Please investigate this issue. I purchased the vehicle four months ago. ... Read more
Incident date: Aug 9, 2026
My 2023 GNC Sierra 1500 has experienced a recurring electrical and safety-related malfunction on multiple occasions while driving. The dashboard and warning lights intermittently flash on, and off and numerous warning messages appear simultaneously. During previous occurrences, warnings included power steering service, safety restraint system, check engine and transmission related messages, incl... Read more
Incident date: Aug 9, 2026
My 2023 GNC Sierra 1500 has experienced a recurring electrical and safety-related malfunction on multiple occasions while driving. The dashboard and warning lights intermittently flash on, and off and numerous warning messages appear simultaneously. During previous occurrences, warnings included power steering service, safety restraint system, check engine and transmission related messages, incl... Read more
Incident date: Aug 8, 2026
My tracking number assigned by NHTSA for this issue is XXX. I am adding additional pdf.s to this original safety On page 4 of 8, the attachment MIP from Genesis on HHI does not provide a reason for this concern: High Pressure Fuel Pump With Seal Cam Lobe Bucket HPFP Bolts Fuel Rail Pipe Intake Manifold Gasket Throttle Body Gasket Item Description: Speak with your service advisor for more info... Read more
Incident date: Aug 8, 2026
My tracking number assigned by NHTSA for this issue is XXX. I am adding additional pdf.s to this original safety On page 4 of 8, the attachment MIP from Genesis on HHI does not provide a reason for this concern: High Pressure Fuel Pump With Seal Cam Lobe Bucket HPFP Bolts Fuel Rail Pipe Intake Manifold Gasket Throttle Body Gasket Item Description: Speak with your service advisor for more info... Read more
Incident date: Aug 8, 2026
This vehicle was a rental car. The rear door opens and closes at random times. On multiple occasions even after locking the car, we would come out to the door being open. The door came down on its own and smacked my wife as well as hitting my [XXX] daughter in the head. While driving down the highway that rear door decided to open on its own putting my family in immediate grave danger. INFORMATION... Read more
Incident date: Aug 2, 2026
The contact owns a 2016 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. The maintenance warning light was illuminated. The contact was notified that the VIN was included in NHTSA Campaign Number: 26V237000 (Power Train). The vehicle was taken to a dealer where it was diagnosed and determined that the powertrain control module ne... Read more
Incident date: Aug 2, 2026
The contact owns a 2017 Kia Cadenza. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power. The contact waited before restarting the vehicle and continued driving. The ABS warning light was intermittently flashing. The failure became more persistent, causing the vehicle to lose power steering functionality. The power steering and traction control warning l... Read more
Incident date: Aug 2, 2026
The contact owns a 2017 Kia Cadenza. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power. The contact waited before restarting the vehicle and continued driving. The ABS warning light was intermittently flashing. The failure became more persistent, causing the vehicle to lose power steering functionality. The power steering and traction control warning l... Read more
Incident date: Jul 27, 2026
No issues with vehicle until failure, properly maintained, regular oil changes. While driving the vehicle the engine lost power and check engine light came on. The vehicle RPM's increased but had no power. Was able to drive the vehicle home but was at inconstant speeds / RPMS could not get above 40 MPH. Low oil light came on while driving home as well. Made appointment at Ford local dealership, t... Read more
Incident date: Jul 27, 2026
PTU failure at 62000 miles. There is a recall for the exact issue on the exact part for 2019 to 2025 Jeep Cherokees but this one, as well as several thousand others, somehow do not fall under this recall. Why? From what the dealer told us this is a “critical safety issue that could result in serious injury or death” so why would this not be a recall along with the 60000+ other ones? Dealer to... Read more
Incident date: Jul 27, 2026
The contact's son owns a 2015 Ford F-150. The contact stated that while his son was driving 15 MPH, the transmission unexpectedly downshifted to 1st gear, causing the rear wheels to lock up and the vehicle to skid toward the side of the road. The vehicle failed to restart and was towed to the contact's workplace. The vehicle was towed to a transmission specialist, where the failure was associated ... Read more
Incident date: Feb 22, 2026
The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was parked with the vehicle turned off, the exterior and interior lights failed to turn off as intended. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.
Incident date: Aug 4, 2026
The timing belt/chain is failing on F-150 trucks and multiple people have sent in issues. i think from 2015-2018. It looks like you are already looking at other Fords with same issue. what i was told is that there could be sudden stalling: If the timing is thrown off or the chain snaps, the engine cuts out instantly. Losing power steering and engine power while driving in traffic creates an imme... Read more
Incident date: Jul 27, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that the tires on the vehicle showed excessive treadwear. The contact stated that tires needed to be replaced every year. While having a routine inspection, the contact was informed that the tires needed to be replaced. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the tires were replaced, and an ... Read more
Incident date: Jul 27, 2026
2026 Honda Odyssey: Strong Exhaust/Fuel Odor in Cabin Causing Dizziness and Nausea I am submitting this complaint to report a potential safety issue involving a vehicle that is less than one year old. Beginning this past weekend, the vehicle suddenly began filling the passenger cabin with a strong exhaust-like odor during normal operation. The odor is severe enough that multiple occupants have e... Read more
Incident date: Feb 16, 2026
Turning into a driveway with foot on brake, the Venza suddenly lurched forward hitting garage door and lurched backwards. no warning lights came on or air bags. Car was maybe doing 2 to 3 mph at the most, as it is a very short driveway. There were no Collision avoidance signals whatsoever. Luckily the 2 people in the car were uninjured, car sustained some scratches, garage door has to be replaced.... Read more
Incident date: Jul 1, 2025
LT275 65 R18 123/120 R DOT 1 BE BP AT 21 My daughter has pictures of the tires, all four tires (all bought at the same time) 05/6/23 from Discount Tire, are splitting along the side wall, originating at the tread line, we have talked with Discount tire, there are 40,000 miles approximately on the tires. They have been appropriately rotated and balanced. There have been no repairs of the tires. ... Read more
Incident date: Jul 1, 2025
LT275 65 R18 123/120 R DOT 1 BE BP AT 21 My daughter has pictures of the tires, all four tires (all bought at the same time) 05/6/23 from Discount Tire, are splitting along the side wall, originating at the tread line, we have talked with Discount tire, there are 40,000 miles approximately on the tires. They have been appropriately rotated and balanced. There have been no repairs of the tires. ... Read more
Incident date: Jul 9, 2024
When you almost stop but then hit the gas there is a dead petal. The vehicle doesn’t accelerate. Then you almost get t boned. They know about the problem but say everything is fine. It’s traction control. It is not. I guess I will have to sue if I survive the crash.
Incident date: Jul 9, 2024
Last night I was stopped at a light with my foot on the brake waiting for the light to turn green. The car suddenly wanted to move forward and was fighting the brake. I'm not a two-footed driver, so only my right foot was on the brake. I took my foot off the brake for a second and the car lurched forward on its own, so I had to apply the brake to stay stopped or the car would have entered a very b... Read more
Incident date: Jul 29, 2026
**Vehicle:** 2026 Toyota 4Runner SR5- -700Miles I am reporting a persistent vibration issue that appears to come from the engine bay and is transmitted through the driver's side floorboard into the driver's left foot and leg. The vibration is most noticeable when the transmission is engaged and the vehicle is under load. If the transmission is disengaged while the vehicle is still moving, the vi... Read more
Incident date: Jul 30, 2026
I am reporting a severe, unresolved safety hazard involving my 2023 Lexus IS350]. The vehicle is continuously flashing 'Braking System Malfunction,' 'Crash Light,' and 'Engine Light' alerts on the dashboard. This is the second major acceleration and braking system failure since purchasing the vehicle brand new.The authorized dealership, Meade Lexus, has repeatedly failed to properly diagnose or re... Read more
Incident date: Jul 27, 2026
The contact owns a 2021 Ford Escape. The contact stated that while driving approximately 45 MPH, the vehicle suddenly decelerated and failed to properly accelerate while depressing the accelerator pedal. The vehicle was parked on the side of the road and was later towed to the local dealer. The vehicle was serviced by the dealer. No further information was available. The contact stated that after ... Read more
Incident date: Dec 4, 2025
While driving in a snow storm, the power steering suddenly quit and my truck was forced off the highway and into a ditch. My truck had severe front end damage as a result. Luckily I wasn't hurt. After which the steering was normal for awhile, then suddenly did it again. Now the truck is essentially undriveable.
Crash
Incident date: Dec 4, 2025
Car caught fire in engine, near transmission
Fire
Incident date: Dec 4, 2025
Car caught fire in engine, near transmission
Fire
Incident date: Jul 25, 2026
CORRODED GROUNDING STRAP FAILED CYLINDER 5 GLOW PLUG CIRCUIT CRACKED AND SEPARATED EXHAUST BACKPRESSURE VALVE
Incident date: Jul 29, 2026
i was driving my 2023 crv hybrid which is well maintained and has only 73200 miles i was only driving it for 10 min when the cylinder gas kit has blown out and vehicle went into limp mode and power has dropped luckily no one was behind and i pulled over.
Incident date: Jul 25, 2026
Subject: Complaint Regarding Delayed Safety Recall Repair – 2018 Ram 5500 (Recall C4B / NHTSA Recall 24V-896) I own a 2018 Ram 5500 Chassis Cab, VIN [XXX]. My truck is subject to Safety Recall C4B (NHTSA Recall 24V-896) involving the ABS Hydraulic Control Unit (HCU). I have attempted to have this safety recall completed, but the repair has been delayed because the required replacement part has... Read more
Incident date: Jul 25, 2026
The contact owns a 2019 Land Rover Range Rover Sport. The contact stated that while driving at an undisclosed speed, the check engine and low coolant warning lights illuminated. The vehicle was pulled over to the shoulder of the road. Upon further inspection, the contact became aware of a coolant leak under the vehicle. The coolant reservoir was refilled, and there was white smoke coming from unde... Read more
Incident date: Jul 25, 2026
The contact owns a 2009 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The EPS warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. In addition, the contact stated that an unknown recall with a similar description of the failure was completed in 20... Read more
Incident date: Jul 20, 2026
The vehicle's infotainment system displays an OTA software update error message on every startup. Honda dealerships are unable to address this issue without further intervention and software updates from Honda corporate. Dealer has stated that this issue may interfere with reliable over-the-air software updates, including any potential safety-related updates delivered through this OTA system.
Incident date: Jul 14, 2026
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that while reversing, the message "Service Transmission" was displayed. The vehicle was taken to the dealer, where an unknown transmission part was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that the transmission gear shifter had failed and needed to be repla... Read more
Incident date: Jul 14, 2026
On July 15 at approximately 4:30 pm my daughter's 2022 Nissan Rogue stalled while she was making a turn in a busy intersection. She was able to restart it and make it to a safe place to call a tow truck. There were no warning lights on my dashboard. The vehicle had just been serviced less than two weeks prior. The vehicle was towed to the local Nissan dealership. The next day the inspected it... Read more
Incident date: Jul 23, 2026
The contact owns a 2022 Subaru Outback. The contact stated that while driving at an undisclosed speed and making a left turn, the message "EyeSight Disabling" was displayed. No warning light was illuminated. The vehicle then lost motive power and was unable to restart. The contact called 911, and two bystanders assisted in pushing the vehicle to a Jiffy Lube. The vehicle was towed to the dealer, w... Read more