Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,318 complaints for VOLVO
Incident date: Jul 9, 2024
July 5, 2024 Engine started to make a noise, had inspected at a local repair shop July 9, 2024, they diagnosed it as "crack in the front valve cover due to what seems to be something internal to engine coming apart. This vehicle is going to need a new engine." No warning lights were on, no service needed lights. yes, available currently for inspection as long as I don't trade it off. safety could... Read more
Incident date: Jun 1, 2023
The radiator was replaced under PI1513F in 2020. I am currently experiencing the same coolant leak and thermostat issues. Coolant leaked into 4th cylinder and blew head gasket
Incident date: Jul 3, 2024
I now have experienced a third incident (within 30 days) where the audio and communications fail in my 2023 EQS580. This causes the car phone, radio, and other audio mediums to become inoperable. This has happened on three separate times during the month of June, and I placed the vehicle in service at the dealership each successive time; the vehicle was released on June 4th, June 10th, and July 3r... Read more
Incident date: Jul 3, 2024
After filling up one day I was heading home and started to smell gas from my ac vents when I turned it on I didn’t pay much attention until I got nauseous and a huge headache. Later that day my boyfriend tried to get to work and the car said “engine off” and turned off on the side of the highway if wouldn’t start. We figured maybe a battery l got it towed home afterwards and just let it si... Read more
Incident date: Jun 25, 2024
This request is due to my concern that a possible manufacturing or other defect in the 2024 Nissan Altima’s steering and/or wheel mechanisms caused a sudden loss of steering control and resulted in a collision and serious injuries. The car was taken possession by National Car Rental. I am unsure if the vehicle or component been inspected by the manufacturer, police, insurance representatives or ... Read more
Crash
1 injured
Incident date: Jul 4, 2024
The contact owns a 2024 Kia Telluride. The contact received notification of NHTSA Campaign Number: 24V077000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ... Read more
Incident date: Jul 4, 2024
Engine stopped running while driving. Taken to Hyundai for theta ii settlement. Claim denied due to exception negligence. Discoloration found on cam. Car burned 1 quart of oil every week or two which confirmed with independent mechanic can cause discoloration. Claim denied without cause.
Incident date: Jul 4, 2024
While slowing down to about 10mph to turn, brakes suddenly disengage and the car lurches forward. This happens every day, sometimes multiple times a day.
Incident date: Jul 8, 2024
I’m just adding confirmation to my solenoid/waste gate/ turbo system reduced engine power on the 2021 trailblazer around 23,000 miles . [XXX] , Raleigh n.c INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 8, 2024
I’m just adding confirmation to my solenoid/waste gate/ turbo system reduced engine power on the 2021 trailblazer around 23,000 miles . [XXX] , Raleigh n.c INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 8, 2024
I’m just adding confirmation to my solenoid/waste gate/ turbo system reduced engine power on the 2021 trailblazer around 23,000 miles . [XXX] , Raleigh n.c INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: May 31, 2024
Reduce power warning, instrument cluster is black, extremely loud pulse noise from radio that can not be turned off , catalytic converter issue ( ck engine light ) stalled in traffic. and horrible fuel mileage. Nothing resolved from the dealer.
Incident date: Sep 1, 2023
The Tesla is reflecting an error “DIR_a126” that is reducing the speed below the speed limit and with no rhyme or reason. Tesla services are not available and the problem is intermittent. Additionally, based on research it is found to not have consistent resolutions and reasonings
Incident date: Jun 1, 2024
6/12/2024 In Damon Parking lot in Rochester MN. Going less than 10 miles an hr- cars in front of me and behind me looking for a parking spot. Stop and go at times. Went to turn corner to go from one level to the next and my BLAZER took off "like a bullet". No control over accelerated speed- hit outer cement wall and slammed into 2 parked empty SUVS. Could not go any farther. The 2 SUVs slammed in... Read more
Crash
2 injured
Incident date: Jun 17, 2024
My wife was driving about 40 mph and the emergency collision alarm came on causing the vehicle to abruptly try to stop. San alarm went off in the dash indicating an imminent crash causing my wife to almost lose control of the vehicle. There was no vehicle in front of us and none in the opposing lane or behind us to trigger this response. My wife speculated maybe a bird flew across in front of us b... Read more
Incident date: Jun 26, 2024
The backup camera fails to show an image from behind the car over 75% of the time. The display in the car is black upon putting the car in reverse, within about 2 seconds a message displays “rear view camera is unavailable. Please contact your dealership.” The collision sensors (rear cross traffic) also does not work when the camera is not working. Looking at multiple online sites, as well as ... Read more
Incident date: Jun 22, 2024
I just replaced the battery in my 2004 chevy Silverado 1500 with only 97,000 miles on it, and i went to drive it down the road and the vehicle now loses power and cuts off making a left turn.. It did this twice and i parked it.. THIS IS A VERY SERIOUS SAFETY ISSUE in my opinion.. PLEASE investigate the issue and report back to me please..
Incident date: Jun 22, 2024
I just replaced the battery in my 2004 chevy Silverado 1500 with only 97,000 miles on it, and i went to drive it down the road and the vehicle now loses power and cuts off making a left turn.. It did this twice and i parked it.. THIS IS A VERY SERIOUS SAFETY ISSUE in my opinion.. PLEASE investigate the issue and report back to me please..
Incident date: Jun 22, 2024
I just replaced the battery in my 2004 chevy Silverado 1500 with only 97,000 miles on it, and i went to drive it down the road and the vehicle now loses power and cuts off making a left turn.. It did this twice and i parked it.. THIS IS A VERY SERIOUS SAFETY ISSUE in my opinion.. PLEASE investigate the issue and report back to me please..
Incident date: Jun 19, 2024
Only 65000 miles I wash everytime all the truck undercarriage is rust easy especially the oil pan in the engine. And I check too many people make complaints about the oil pan. Now my oil pan is crack and rust and it's $3000 to fix its insane. 4 years and gone. Car value over $45000.
Incident date: Jun 19, 2024
Only 65000 miles I wash everytime all the truck undercarriage is rust easy especially the oil pan in the engine. And I check too many people make complaints about the oil pan. Now my oil pan is crack and rust and it's $3000 to fix its insane. 4 years and gone. Car value over $45000.
Incident date: Jun 22, 2024
Engine problem loss of power intermittently no reverse. They replaced clutch parts seals, piston, rings, plates, and plates. Had Vehicle for about 22 days. Driving home after repairs completed. Cluster display- instrument panel went out. Called Dealer and Cadillac assistance. Says there nothing they can do until Cadillac releases a fix. I believe vehicle is a safety risk for the second time with n... Read more
Incident date: Jun 1, 2024
Consistent oil leaks. The cars are manufactured poorly and this is a horrible but common issue that Ford has yet to come up with a fix.
Incident date: Jun 1, 2024
Vehicle shuts down puts itself in park and applies the parking brake and states that the hood is not closed when it is and has not been opened. It also disable the auto stop/start . It does this at traffic lights or when ever a vehicle comes to a stop creating a potential rear end collision due to having to manually restart the vehicle, disengage the parking brake and put the vehicle in drive.
Incident date: Jun 19, 2024
The contact owns a 2012 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and scheduled an appointment; however, the dealer r... Read more
Incident date: Dec 28, 2023
Key is stuck in ignition. This happened 2 or 3 times and I was able to remove key after reversing, then putting it back in park. That no longer works and the key cannot be removed. Parked in my driveway now but my car is not secure since I’m not able to lock it with the key in the ignition I see many, many reports of this happening with Subarus. There really should be a recall for the issue a... Read more
Incident date: Jun 2, 2024
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN... Read more
Incident date: Jun 2, 2024
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was an abnormal clicking noise coming from the engine. The engine lost oil pressure. The contact stated that the brake pedal was depressed but the vehicle was slow to respond, and the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independ... Read more
Incident date: Jun 2, 2024
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was an abnormal clicking noise coming from the engine. The engine lost oil pressure. The contact stated that the brake pedal was depressed but the vehicle was slow to respond, and the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independ... Read more
Incident date: Jun 17, 2024
Hello, I have a set of 4 Bridgestone Dueler LX tires that have been cracking for the past 8 months and now appear to be separating in between the treads. I’ve had America’s Tire Company look at them within the past 6 months and they always seem to state that it’s normal, but the cracks seem to be getting bigger and bigger. The wheels vibrate some, even after several re-balancing attempts. Th... Read more
Incident date: Jun 15, 2024
The critical level of FUEL DILUTION (Fuel% = 5.5) in the motor oil of this vehicle's 2.3L EcoBoost engine poses a Safety Hazard due to its system's Fuel Leaks and Fire Danger probability existing since the vehicle purchase. I am concerned for the safety of everyone because this vehicle has been evaluated to be a Fire Hazard with 104.5C via ASTM D93 Closed Cup Flash Point. The Motorcraft's Safety D... Read more
Incident date: May 25, 2024
The contact owns a 2021 Kia Seltos. The contact stated while driving 60 MPH and attempting to accelerate, the vehicle briefly jerked before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was repaired, but the f... Read more
Incident date: Jun 2, 2024
My rear camera display malfunctions and the screen goes black. I took it on to Nissan for repair and the problem is still not resolved. I contacted Nissan on several times and reported the issue to see if my vehicle is on recall list but it’s not. I believe it should be. I also have issues with my driver window. It gets stuck especially in the winters. I took my vehicle to Nissan to resolve the ... Read more
Incident date: Jun 2, 2024
My rear camera display malfunctions and the screen goes black. I took it on to Nissan for repair and the problem is still not resolved. I contacted Nissan on several times and reported the issue to see if my vehicle is on recall list but it’s not. I believe it should be. I also have issues with my driver window. It gets stuck especially in the winters. I took my vehicle to Nissan to resolve the ... Read more
Incident date: Jun 10, 2024
I was driving approx 55mph on [XXX] in my 2019 hyundai tucson when the check engine light came on and the engine started to stall. I felt the acceleration dying down in the middle of busy highway traffic. Gray smoke started coming from the hood cracks. I luckily was in the right lane already, so when I could I veered off to the shoulder and the car quit. The smoke was increasing badly. Ppl from th... Read more
Fire
Incident date: Jun 7, 2024
While operating the motorcycle, it will randomly go into limp mode no matter what speed you’re at the motorcycle will rapidly decelerate extremely quickly and without warning. No brake light to illuminate when this happens. I have contacted INDIAN motorcycles as well as dealerships with absolutely no help whatsoever. This is extremely dangerous and can get me killed!!!!!
Incident date: Jun 4, 2024
The speedometer is off between 3 and 7 MPH, depending on the speed traveling. I took it in for service, and they stated they needed to consult with corporate. They never got back to me, and after a month, I reached out again, and they sent a text message stating the below: "David this is Jacob at Daytona HD. After speaking with Harley again on your speedo concern they consider it to be within acc... Read more
Incident date: Jun 6, 2024
1.) Ford motor company (ford) is recalling certain 2020 ranger and f-150 vehicles equipped with 10-speed automatic transmissions and certain 2020 expedition vehicles equipped with a 'police' package. The transmission shift cable lock clip may not be fully seated, allowing the transmission to actually be in a different gear than the gear shift position selected by the driver. 2.) Ford motor company... Read more
Incident date: May 14, 2024
Coolant leaking into engine. Not dead yet but not drivable since it will cause more damage to the engine. Luckily caught it before engine went out on the highway, overheating occurred, or fire occurred. This was confirmed by a dealership after they did an engine diagnostic, although a month ago when I brought it in for an oil change they noticed my coolant was low and said they would look into it,... Read more
Incident date: Feb 15, 2023
Engine Lockup , towed 650 miles to dealer clsoer to my home and from same place where I bought the truck , said has Waranty, and stays there for almost 3 months , calling them every week and saying we are waiting for chrysler to send an engine and after receiving we will need a week to install
Incident date: Feb 15, 2023
When starting my car it started for a second and stalled and when I restarted the car the car started accelerating extremely slow and wouldnt go past 20 mph.
Incident date: Feb 15, 2023
When starting my car it started for a second and stalled and when I restarted the car the car started accelerating extremely slow and wouldnt go past 20 mph.
Incident date: May 28, 2024
Total loss of power steering while driving, wheel locks up randomly. Hyundai dealer said the battery was old, I put a new hyundai battery in it and the steering locked up leaving the dealership. VERY DANGEROUS.
Incident date: May 28, 2024
The rear brake and 3rd taillights turn on and won't go off. This presents a danger to other drivers, as they are not able to tell if I am braking or not. The lights won't turn off even after the car is off
Incident date: May 28, 2024
The contact owns a 2021 Ford F-250. The contact stated that immediately after remote starting the vehicle, the rear window suddenly exploded and shattered. The contact stated that the rear defroster was not activated at the time of the failure. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not yet repaired. The manufacturer was not... Read more
Incident date: Jun 3, 2024
My car senses a vehicle in a lane to the left or right of me as a vehicle in my lane and slams on the breaks. There is a recall on this with Mazda, but not for my manufacturing date yet. It's very dangerous. Occurs all of the time
Incident date: Jun 3, 2024
the conductor plate along with its speed sensor is faulty. Luckily I just exit the highway, the transmission just stopped working, can't drive forward or reverse and when I apply gas on either D or R, just the RPM speed up as if the car is in neutral. I was stranded on the middle of the road. this happened a few time. after turning off the car and turn it back on usually reset it for a little b... Read more
Incident date: Jun 3, 2024
I was in the drive thru at a fast food restaurant and after I placed my order I was about 5 cars from the pay window. As I went forward where there was a curve I stopped and then when the car in front of me moved forward to the pay window I let up on the brake and accelated slowly. When I put my foot on the brake pedal it went to the floor and the car would not stop. I served to the right of the... Read more
Incident date: Apr 30, 2024
I was driving in the slow lane of a 3-day (each direction street). On my right were cars parked on the street. A car in the 2nd lane was coming up and passing me and it decided (without signaling) to turn into my lane. Scared I tried to press the horn, but pressing the large padded center of the steering wheel is not the horn. Frantically, as the car kept moving into my car, I slammed my hand ... Read more
Incident date: Apr 30, 2024
Hi I had issue with the car before my car had the recall.And I had fixed issue.I would like get reimburse from automaker.I have documents and receipts describing what has been fixed and what was wrong.They told my wife saying we don't have part and inform us when they have the part available and later we got mail says our car is not equipped with that part which I fixed (fuel injector) already.I d... Read more