Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,318 complaints for VOLVO
Incident date: May 18, 2025
I purchased my vehicle in Sept. 2022. Issues began Nov. 2024. At first my radio screen was glitching and at the same time my car did a software update, it reset all my settings and my AEB system was disabled and would not turn back on regardless of how many times I turned it back on. The dealer did a manuel software update, replaced my screen (I paid the $100 warranty deductible) and it fixed the... Read more
Incident date: May 15, 2024
The contact owns a 1991 Ford F-150. The contact stated that while attempting to accelerate from a complete stop, the vehicle was sluggish. The contact stated that the vehicle operated as needed after warming up. The contact stated upon refueling the vehicle, the gasoline would splash out of the fuel tank filler neck and onto the gas pump. There was no warning light illuminated. The local dealer w... Read more
Incident date: May 15, 2024
The contact owns a 1991 Ford F-150. The contact stated that while attempting to accelerate from a complete stop, the vehicle was sluggish. The contact stated that the vehicle operated as needed after warming up. The contact stated upon refueling the vehicle, the gasoline would splash out of the fuel tank filler neck and onto the gas pump. There was no warning light illuminated. The local dealer w... Read more
Incident date: May 15, 2024
The ignition switch where the key is placed in the ignition and turned to start the car failed. The ignition would not turn with the key engaged inside the ignition switch. It will require a new ignition switch kit and new key in order for the car to function properly again.
Incident date: May 20, 2025
Failure of ABS control module with loss of traction control. After researching this issue shortly after having the ABS control module fail on my vehicle I found numerous posts about a faulty ABS module and hydraulic control module ending in part AA. This appears to be a widespread issue with the Ram 1500 pickups warranting a recall.
Incident date: Jul 19, 2024
The contact owns a 2019 Jaguar I-Pace. The contact stated that the engine had overheated. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim recall repair. Additionally, the manufacturer was contacted and offered to repurchase the vehicle at th... Read more
Incident date: May 16, 2025
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, there was an abnormal tapping sound coming from the engine compartment. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaig... Read more
Incident date: Apr 1, 2024
When you start engine, and it's below normal temp, the engine maintains a high idle rpm and upon shifting to fwd or reverse the truck overpowers the brakes and accelerates rapidly. In reverse it's startling. It's unsafe in parking lots and on street parking.
Incident date: May 9, 2025
My 2024 BMW iX xDrive50 intermittently fails to deploy the rearview windows upon startup. Restarting does not help; they open only after driving above ~25 mph. This typically occurred once or twice a month based on my recollection. I purchased the vehicle in late May 2024, so I had it for only five months before the accident. More concerningly, the vehicle sometimes shifts from Drive (D) to Brake... Read more
Crash
Incident date: May 15, 2025
The passenger airbag randomly just blew up and destroyed my windshield are vision was impaired couldn’t see couldn’t hear cuz our ears where ringing and toxic chemicals and particles where flying around in the car from it blowing up. We had a 3 year old in the truck and my bestfriend. Are safety was definitely put at risk we where on the freeway and like I said we couldn’t see anything and w... Read more
Incident date: May 13, 2025
The running lights went out on the front passenger side. These are LED lights and should last longer than 60k miles. These can’t be repaired and have to be replaced. I got quoted $1,650 without labor for one.
Incident date: Apr 24, 2025
Code P1A9096 Iccu and fuse. The car is currently at a dealer in Barre, VT. While driving numerous warning lights appeared lowering my speed to 10 MPH immediately leaving me vulnerable to a collision in moving traffic. Warning lights include "Check Vehicle Electric System", "Power Limited". Issue confirmed at dealer.
Incident date: Apr 24, 2025
Code P1A9096 Iccu and fuse. The car is currently at a dealer in Barre, VT. While driving numerous warning lights appeared lowering my speed to 10 MPH immediately leaving me vulnerable to a collision in moving traffic. Warning lights include "Check Vehicle Electric System", "Power Limited". Issue confirmed at dealer.
Incident date: Apr 24, 2025
My 2022 Kia EV6 has repeatedly shut off while parked and while in motion, placing myself, my [XXX] child, and other drivers at serious risk. The vehicle’s Integrated Charging Control Unit (ICCU) failed and was replaced, but the replacement ICCU also malfunctioned. This second failure caused a near-collision involving three vehicles. A Ford F-150 had to swerve off the road to avoid hitting me. ... Read more
Incident date: May 2, 2025
Engine was replaced 11/24 Found toe bar loose and rear passenger tire had excessive slack in it, well liners were broken off and missing 2/25 Oil loss and had to have oil changed early 4/21 Start button will not engage, truck is completely blacked out, no power to it for several minutes then it will crank. Been in the shop as of now 3 times in the month of May 2025
Incident date: May 2, 2025
Engine was replaced 11/24 Found toe bar loose and rear passenger tire had excessive slack in it, well liners were broken off and missing 2/25 Oil loss and had to have oil changed early 4/21 Start button will not engage, truck is completely blacked out, no power to it for several minutes then it will crank. Been in the shop as of now 3 times in the month of May 2025
Incident date: May 2, 2025
Car gets “assisted steering is turned off. Drive with caution.” Warning, temperature gauge in vehicle remains at zero/cold. Engine fan runs at full blast. Sensor gauge/thermostat is broken.
Incident date: May 8, 2025
The contact owns a 2022 GMC Yukon XL. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The m... Read more
Incident date: Feb 17, 2025
The contact owns a 2014 Ford Focus. The contact stated that the vehicle was shaking and shuddering while accelerating. The contact stated that there was a rattling sound coming from the vehicle while attempting to accelerate. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the clutch had failed and needed to be replaced. The vehicle was repaired. Th... Read more
Incident date: May 8, 2025
Was driving on highway and started receiving error messages for "check electrical system". Car speed dropped to max of 45mph while actively on a highway. Was able to pull off an exit but car needed a 55 mile tow to the closest dealer. Dealer has identified that the ICCU needs to be replaced but has no timeline as the item is on back order. Car is model year 2023, purchased in February of 2023 a... Read more
Incident date: May 8, 2025
Was driving on highway and started receiving error messages for "check electrical system". Car speed dropped to max of 45mph while actively on a highway. Was able to pull off an exit but car needed a 55 mile tow to the closest dealer. Dealer has identified that the ICCU needs to be replaced but has no timeline as the item is on back order. Car is model year 2023, purchased in February of 2023 a... Read more
Incident date: Apr 23, 2025
-Combustion engine sporadically fails to start. -Combustion engine can no longer be started. -Start/Stop function is sporadically unavailable (READY displayed in yellow in instrument cluster). -Start/Stop function fails to function properly in dangerous road conditions - e.g., when pulling into an intersection, in stop & go traffic, when proceeding at a stop light, etc. -This is the second time th... Read more
Incident date: Apr 16, 2025
UNKNOWN. The hands free function of the audio system suddenly stopped working properly. When the blue tooth links up with my phone the volume is so low it can barely be heard and can’t be adjusted up. According to my Google search of the issue it appears to be a common problem for Ford.
Incident date: Apr 16, 2025
See attached document for complaint.
Incident date: May 2, 2025
Employee was driving company car on backroad, started to rev high im assuming from trying to accelerate. Car started to slow and was pulled into a parking lot and towed to dealer. Upon inspection it was shown transmission cooler lines broke at crimps and quoted 2K to fix just the lines
Incident date: Apr 21, 2025
My wife drove the 2024 Tahoe with 13,464 miles to Florida for a beach trip with the kids. The car stopped working while she was driving. The vehicle flashed and the automatic transmission wasn’t changing gears. She manually shifted the gears until arriving at a safe place. The dealer states it is the transmission valve body that needs replaced. The part is on back order and from what the dealer ... Read more
Incident date: May 4, 2025
It has happened more than once since 3 years ago. If I’m running my AC in the car, when I accelerate the car will skip/jump. It’s extremely expensive to repair and the problem isn’t even getting fixed. I basically can’t run my AC if it’s hot outside
Incident date: Apr 20, 2025
Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the s... Read more
Incident date: Apr 20, 2025
Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the s... Read more
Incident date: Mar 25, 2025
I have taken my vehicle to 3 seperate mechanics (GMC, AAMCO and Independent). They all agree that my valve body inside the transmission must be replaced. The problem is that valve bodies are on a national back order and cannot be fullfilled for months, putting my transmission at risk for further failure. Reading online forums, there are many GMC owners facing this same issue. The mechanics at GMC ... Read more
Incident date: Mar 25, 2025
I have taken my vehicle to 3 seperate mechanics (GMC, AAMCO and Independent). They all agree that my valve body inside the transmission must be replaced. The problem is that valve bodies are on a national back order and cannot be fullfilled for months, putting my transmission at risk for further failure. Reading online forums, there are many GMC owners facing this same issue. The mechanics at GMC ... Read more
Incident date: Apr 30, 2025
Worried about the safety of driving this vehicle due to the numerous reports of the engine seizing while driving. I have read about there being hundreds of thousand vehicles with the same engine having this problem. Thanks
Incident date: Apr 30, 2025
While driving my truck with my wife and two young boys, the truck engine completely shut off while operating it. We were stuck in the middle of the road and had to cautiously wait until we could move the vehicle out of the way. The engine locked up. Now they are trying to repair the engine with the same exact engine that is on recall and potentially put me and my family in the same dangerous posit... Read more
Incident date: Apr 26, 2025
Electronics for hands free stopped working. This part was already replaced once. When backing up, the whole truck shut down. I restarted, it said to roll drivers side window down and up. Truck started up again. Few days later... returning from trip, lost power, windshield wipers came on, electronics in truck started blinking. Pulled over, rolled driver's side window up and down. started back... Read more
Incident date: Apr 26, 2025
Electronics for hands free stopped working. This part was already replaced once. When backing up, the whole truck shut down. I restarted, it said to roll drivers side window down and up. Truck started up again. Few days later... returning from trip, lost power, windshield wipers came on, electronics in truck started blinking. Pulled over, rolled driver's side window up and down. started back... Read more
Incident date: Apr 26, 2025
Electronics for hands free stopped working. This part was already replaced once. When backing up, the whole truck shut down. I restarted, it said to roll drivers side window down and up. Truck started up again. Few days later... returning from trip, lost power, windshield wipers came on, electronics in truck started blinking. Pulled over, rolled driver's side window up and down. started back... Read more
Incident date: Aug 27, 2024
Vehicle: 2024 Tesla Model 3 Date of Incident: [Insert Date] Location: Intersection of [XXX] Operating Mode: Tesla Autopilot (Engaged) On the above date, while driving with Tesla Autopilot engaged, the vehicle initiated an unexpected and improper right turn at the intersection of [XXX] This maneuver was not indicated in the planned navigation route, nor was it consistent with the legal road mark... Read more
Crash
2 injured
Incident date: Apr 21, 2025
The contact owns a 2010 Dodge Caliber. The contact stated that while his wife was driving at an undisclosed speed, the engine unexpectedly shut off. The vehicle was able to be restarted. The engine oil warning light as intermittently illuminated. The vehicle was taken to an independent mechanic, but no cause of failure was found. The vehicle was not repaired. The contact stated that the failure re... Read more
Incident date: Mar 28, 2025
Total loss of power while in motion on highway going 70 when first happened, got video of problem for shop while going lower speeds. Truck will loose all power the dash will turn off and then turn back on sometimes the engine will cut out completely.
Incident date: Mar 28, 2025
Total loss of power while in motion on highway going 70 when first happened, got video of problem for shop while going lower speeds. Truck will loose all power the dash will turn off and then turn back on sometimes the engine will cut out completely.
Incident date: Apr 18, 2025
Driving on freeway at 70 mph clear conditions 65degree weather. Warning light said to stop safely engine would shut down soon. Pulled over safely, waited, restarted. Drove another 10 miles, same error message, car lost power.
Incident date: Apr 18, 2025
Driving on freeway at 70 mph clear conditions 65degree weather. Warning light said to stop safely engine would shut down soon. Pulled over safely, waited, restarted. Drove another 10 miles, same error message, car lost power.
Incident date: Apr 15, 2025
The cruise control quits intermittently while driving. It has since November 2024. The Honda Dealer says they do not have a fix. It increases driver fatigue and it surprises you as you are driving. The alert is to clean sensor, but cleaning doesn’t fix it. It has been inspected by Harr Honda and they can’t fix it.
Incident date: Apr 17, 2025
Car smoking under the hood not even a month after getting repairs done to it for the same issue of coolant loss. Replaced engine oil cooler, coolant housing, and turbo. Car started smoking again less than a month later and mechanic baffled at what it may be this time for there is no warning lights illuminated to point to the problem. The vehicle has had its regular maintenance on time.
Incident date: Apr 17, 2025
The vehicle sometimes ran a little rough while idle at drive thru. Then week later the push start did not work... engine turned over but not start. After 6 times it finally started and ran good on way home. Later that week, kept having traffic lights in town turn red... constant slow so stop and go. Vehicle started sputtering and stalled out in the highway and died in middle of road and would not ... Read more
Incident date: Apr 14, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 70 MPH, the ... Read more
Incident date: Apr 14, 2025
The contact owns a 2015 Jeep Renegade. The contact stated that while driving at an undisclosed speed, the vehicle suddenly shifted into neutral independently. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the shifter assembly tower lever... Read more
Incident date: Jul 11, 2024
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000(Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a... Read more
Incident date: Jul 11, 2024
The transmission either shifts hard or momentarily locks up when downshifting and then shifting back up into high at 50+ mph. Check engine light comes on, tow haul mode is not available, engine rpm's increase dramatically. Transmission will begin shifting normally after a engine stop, but check engine light stays on, and tow haul mode is not available. Cycle continues. The hard shift befor... Read more
Incident date: Feb 19, 2025
The contact owns a 2022 Honda CR-V. The contact stated that while driving approximately 30 MPH, the Collision Mitigation Braking System (CMBS) independently activated the brakes without another vehicle being nearby. The contact depressed the accelerator pedal and continue driving. There were no warning lights illuminated. The vehicle was not taken to the dealer to be diagnosed or repaired. The man... Read more